Ambient display bug - Sony Xperia 1 II Questions & Answers

Good evening.
I have noticed a bug with the ambient display. I have it to be permanently active but either when a notification comes or if something covers the light sensor it stops working and if you do not press something on the mobile the screen is dark. Does it do this to you? Thanks.

When you cover the light sensor it thinks that the phone is in your pocket and that's the reason it turns the always on display off.

tonev said:
When you cover the light sensor it thinks that the phone is in your pocket and that's the reason it turns the always on display off.
Click to expand...
Click to collapse
I know...but when tou take away your hands does not come back thats the point...
I think the same happens after a notification

I have noticed the exact same issue. Rebooting the device seems to fix the issue temporarily and after an hour or so it comes back. That is really annoying.
---------- Post added at 06:42 PM ---------- Previous post was at 06:35 PM ----------
tonev said:
When you cover the light sensor it thinks that the phone is in your pocket and that's the reason it turns the always on display off.
Click to expand...
Click to collapse
But once out of pocket or hand is removed from the proximity sensor, the AOD should light up again. My unit is actually doing it right for sometime when rebooting, than stops and I get back screen too until I double tap or push power button.
---------- Post added at 06:48 PM ---------- Previous post was at 06:43 PM ----------
eddiedimitris1981 said:
Good evening.
I have noticed a bug with the ambient display. I have it to be permanently active but either when a notification comes or if something covers the light sensor it stops working and if you do not press something on the mobile the screen is dark. Does it do this to you? Thanks.
Click to expand...
Click to collapse
Did you solve the problem? I'm actually thinking to contact Sony.

After a couple of test, I also noticed that when it happen even notification do not wake up the screen (despite option being selected)

This happened to me as well, was connected to the auto brightness issue I faced. The issue went away after a couple days. Ambient display worked normally then. I have mine set to always on as well.

Adaptive brightness also have bug,,mine it get delay to automatic brightness in outdoor and indoor
X1 II AT52
Already lates update

iArvee said:
This happened to me as well, was connected to the auto brightness issue I faced. The issue went away after a couple days. Ambient display worked normally then. I have mine set to always on as well.
Click to expand...
Click to collapse
Using the device for serveral days now but no improvements.
May I know what Software version are you running and what model do you carry ?
My model is XQ-AT52, Build No. 58.0.A.3.39 with June 1, 2020 security patch.

Tane18 said:
Using the device for serveral days now but no improvements.
May I know what Software version are you running and what model do you carry ?
My model is XQ-AT52, Build No. 58.0.A.3.39 with June 1, 2020 security patch.
Click to expand...
Click to collapse
Yep. AT51, same build number on Customized EU.

Anyone got fix for this? @Tane18 did you contact Sony regarding this?

Fixed with factory reset with PC and Sony Companion
exFugitive said:
Anyone got fix for this? @Tane18 did you contact Sony regarding this?
Click to expand...
Click to collapse
The issue got fixed when I did a factory reset/software repair with Sony PC companion.

Tane18 said:
The issue got fixed when I did a factory reset/software repair with Sony PC companion.
Click to expand...
Click to collapse
Good to know, will try reset the phone.
Did you factory reset using the Android itself or using tool?
FYI, I just got this phone recently and use flashtool to update and wipe everything before using it.
Sounds like this is commom issue for Android 10 (some Pixel device had this issue).

Software repair via PC with USB cable
exFugitive said:
Good to know, will try reset the phone.
Did you factory reset using the Android itself or using tool?
FYI, I just got this phone recently and use flashtool to update and wipe everything before using it.
Sounds like this is commom issue for Android 10 (some Pixel device had this issue).
Click to expand...
Click to collapse
I used the Xperia Companion software on laptop with USB cable to phone

Related

HTC One Screen Problems Test

Hello, please follow these steps one by one to check your screen whether exists slight flicker problem.
1 close power saver mode and turn off the auto brightness feature.
2 set your brightness to 48% or 50% (this is a common place, you need to check it between 40%~50% brightness)
3 open the message interface, and pay more attention to your screen more carefully.
I have already ask a lot of peoples who have own new HTC One.
this problem is very common, therefore, I connect to the HTC to verify this problem reason.
Did you have any suggestion about this problem?
By the way, if you not set this brightness value, you will not see any flicker on your screen.
Tried what you just said and nothing happened. Could you explain more what's happening when you do that?
Riyal said:
Tried what you just said and nothing happened. Could you explain more what's happening when you do that?
Click to expand...
Click to collapse
Yeah no flicker here either
OP can you suply video or something
Sent from my HTC One using xda app-developers app
I believe the flicker is the HTC screen adaptive tech going wonky at just within a few ranges of lux around 50% ... i am pretty sure it should be software issue.. you know why ? happens on my sense ROM but not on CM10.1
Riyal said:
Tried what you just said and nothing happened. Could you explain more what's happening when you do that?
Click to expand...
Click to collapse
this phenomenon is not the same as the htc one x. it cannot record by video capture, because it is too weak.
the screen quickly from light to dark, and then from dark to light again and again. like the refresh rate not enough.
My firmware version 1.29.708.4
yeah that is most likely software, same thing used to happen to my S3 when i first flashed AOKP, but the dev fixed it.
No issue for me, CID: HTC_001 with 1.29 update - fully stock
Zheiko said:
No issue for me, CID: HTC_001 with 1.29 update - fully stock
Click to expand...
Click to collapse
thank you for your test, maybe it will cause by software issue, because in HK, there is no update yet. it still on 1.29.708.4
I have what sounds like a similar flicker, although strangely I only get it on CM10.1 (06-14 nightly), and not on Stock...
---------- Post added at 04:03 PM ---------- Previous post was at 03:57 PM ----------
Playing around a bit more (on stock), it seems that if I have it set to automatic brightness, the flicker happens on the transition between different brightness levels. Once it has settled on a level there is no flicker. I wonder if the problem I was seeing on CM is more to do with the sensitivity settings for the light sensor.
OK scratch that last post. It happens for me around 50% brightness also, but on CM10.1. Any definitive answers on whether it's a hardware or software issue yet?
Sent from my One using xda premium

[Q] Random touches, can someone help with a fix ?

Hello there
Did any of you experienced this problem :
http://youtu.be/hitxapYdGl0
If I lock and unlock the screen, it solves it temporarly, untill the next time it occures.
Tried every fix found on xda ( dissabled x-reality, done the calibration thing, etc )
Flashed anoter .ftf firmware ...
If anyone has a sugestion, or a possible fix, i would try it happily.
If not, I will put gasoline on it, and burn this "*****" down ...
Seems like a hardware related issue to me
I have same issues sometimes, but didn't try to resolve problem.
I lock screen and unlock, it fix for some time.
Sent from my C6903 using XDA Free mobile app
Ihave got that experience when my phone become hot
Well, honestly this is not a 100$ phone. So things like this should never happened ...
It's a globally problem
Sent from my C6903 using XDA Free mobile app
Are you having this problem ?
I have a friend with a white Z1 and he isn't suffering from this.
Someone should contact sony centar about this problem, unfortunatly i cant because i leave in country that companys dosent love so much.
I ve removed the anti shatter film from my z1, The screen feels more responsive now ... I ll wait and see if the problem still persists ...
Al3xxxinho said:
I ve removed the anti shatter film from my z1, The screen feels more responsive now ... I ll wait and see if the problem still persists ...
Click to expand...
Click to collapse
Ok, give me report on this one.
Ok ...
Things i've noticed so far :
- touchscreen is more responsive without the antishatter film
- if the phone is used only for basic things and does not heat up, the touchscreen works flawlessly
- if the phone is used intensively and heats up, things start to look messy ( for example if i run quadrant 4 times in a row, there is a very very big probability for the "problem" to occure.
- if the problem occures, regardless of the temperature of the phone, if you lock it and unlock it, the problem disappears, untill the next time it appears.
OK this is definitely a hardware issue for this device (globally, it has to be). The only I fixed it is my cleaning the grease/oil/sweat etc from the screen with a piece of cloth or directly washing it with water. I do this once in 3 days, I no longer experience this issue when the screen is clean.
Made another video
https://www.youtube.com/watch?v=N42NX8hP8nM
Ran a stability test which heated the phone to ~40 degrees. As you can see in this video, the problem starts to appear, and disappears as the phone cools down. This happens every time I run the test and the phone gets hot.
Well f*** you Sony !!!
I have exactly the same problem! Only lock unlock fixes it for some time. Very annoying!
Sent from my iPad using Tapatalk
It is hardware problem. I had the same problem and replaced it with brand new phone
But I have a new problems on new mobile
Notification bar comes down itself very often (see video below)
Sometimes screen stops working and I have to restart phone
Restarting fixes the problem for a few hours
Can you tell me is this software bug or hardware problem? I can not contact support at this time
i had experienced this problem but it was no hardware problem
+ try to remove any screen guard if applied to your screen
+ try to remove asf
+check if pen mode is enabled and disable it
Jedidiah-Morse said:
It is hardware problem. I had the same problem and replaced it with brand new phone
But I have a new problems on new mobile
Notification bar comes down itself very often (see video below)
Sometimes screen stops working and I have to restart phone
Restarting fixes the problem for a few hours
Can you tell me is this software bug or hardware problem? I can not contact support at this time
Click to expand...
Click to collapse
Mostly i have problem like you, and i dont know what it couse that.
Anyway, yesterday i was on skype with my GF, and my phone heat up, and then i found that my phone recognized touches on the left side next to front face camera. Basicly, there is no digitizer, no screen, so, how can my phone recognize touch up there?
NiM72NiK said:
i had experienced this problem but it was no hardware problem
+ try to remove any screen guard if applied to your screen
+ try to remove asf
+check if pen mode is enabled and disable it
Click to expand...
Click to collapse
Thank you, I removed screen protector and will see if the problem occurs again
But how can I disable pen mode? It is not in the settings menu
And one question, what is asf?
---------- Post added at 02:00 PM ---------- Previous post was at 01:56 PM ----------
Do you mean anti scratch film? I can not remove it because phone is under warranty
Jedidiah-Morse said:
Thank you, I removed screen protector and will see if the problem occurs again
But how can I disable pen mode? It is not in the settings menu
And one question, what is asf?
---------- Post added at 02:00 PM ---------- Previous post was at 01:56 PM ----------
Do you mean anti scratch film? I can not remove it because phone is under warranty
Click to expand...
Click to collapse
Hmmm...seems you are on stock and it shows the pen mode is not enabled... So pen mode is not on... Are u using any screeb guards on your asf?
NiM72NiK said:
Hmmm...seems you are on stock and it shows the pen mode is not enabled... So pen mode is not on... Are u using any screeb guards on your asf?
Click to expand...
Click to collapse
Yes I am on stock. I never root/jailbreak my phones
Right, I had applied matte screen protector on the asf and removed it few minutes ago

Problem after Screen Replacement

Hi Guys,
I have a very strange problem after i replaced the Screen on my OP3.
My Phone shuttered a few days ago and i bought an replacement screen on ebay for about 85€, price is okay.
So after i (carefully!) replaced the old one, everything seems working fine, BUT everytime i hit Standy, the Screen stays black. But the Phone still on and working fine, the two LEDs from the botton Buttons also working, vibrates etc. (but you cant see anything).
After disconnecting the Battery and connect it again, the Display works again till i hit the Standby Button.
Phone Motherboards seems fine, because i put in back the broken Display and the issue is gone!
Does anybody knows if this is a Hardware issue from the new Screen, or a software Problem (cache etc. idk)
I hope someone can help me or heard from such a problem.
Cheers Robin
Ps. sorry for my bad english
Hi man,
I have the same problem. Did you find a solution yet?
Thanks
NDA038 said:
Hi man,
I have the same problem. Did you find a solution yet?
Thanks
Click to expand...
Click to collapse
Unfortunately not, i contacted the Seller.
What kind of Screen did you get? Maybe you find a Modelnumber or can show me the Link where you bought yours.
What are your next steps?
rbn51 said:
Unfortunately not, i contacted the Seller.
What kind of Screen did you get? Maybe you find a Modelnumber or can show me the Link where you bought yours.
What are your next steps?
Click to expand...
Click to collapse
Same problem for me too.
i have similar problems with custom roms, current stock firmware works just fine but few custom rom's that i have tried all have this blank screen problem. First i tought it is proximity sensor releated but test showed that it worked fine so it was something else. I guess i have to buy better replacement screen or just use stock rom.
i too have this problem but i do have a backup of a aospa rom something like that and the screen comes on everytime i press button but not on most of the other custom rom,do any of you know which roms it works on apart from stock that i can use thanks in advance
I think oneplus does something that makes the screens work that the ebay sellers don't.
CrazyBenjy9 said:
I think oneplus does something that makes the screens work that the ebay sellers don't.
Click to expand...
Click to collapse
Probably a driver issue. Flash stock 5.0.5 and then a custom ROM and check whether the issue is resolved.
tnsmani said:
Probably a driver issue. Flash stock 5.0.5 and then a custom ROM and check whether the issue is resolved.
Click to expand...
Click to collapse
if i flash stock 5.0.5 wont that wipe everything including twrp and i dont want to do that im on theone3os rom at moment based on 5.0.5 wont that be the same?if not how do i flash 5.0.5 plz
---------- Post added at 12:21 PM ---------- Previous post was at 12:03 PM ----------
ireaper4592 said:
if i flash stock 5.0.5 wont that wipe everything including twrp and i dont want to do that im on theone3os rom at moment based on 5.0.5 wont that be the same?if not how do i flash 5.0.5 plz
---------- Post added at 12:21 PM ---------- Previous post was at 12:03 PM ----------
Click to expand...
Click to collapse
By flashing 5.0.5, your internal storage will not be wiped. TWRP will be replaced with stock recovery. To avoid that, don't boot into system immediately after flashing ROM. Flash TWRP after the ROM and for good measure, flash Magisk and then boot to system. TWRP will be intact.
Any ROM that is not OOS, is modified by the Dev, however slightly, and it is not stock.
Hi all!
I have a similar problem.
After replacing my screen (LCD Display Screen Touch Digitizer + Frame) with a cheap one paid 28 euro on ebay I'm having a wierd issue.
Initially I had my proximity sensor not working so I had to disable poket mode in order to use it.
After that I noticed that everything else is working properly until I lock the screen, then touch screen stop working.
This shouldn't be an hardware problem because everytime I boot it on first time touch screen is working until I lock the screen, and no matters if I use stand-by button or double tap on fingerprint sensor or just wait.
I'm on stock OOS beta and also with other kernel touch is not working after locking the screen.
Also in stock TWRP touch is not working, now I fix this problem using blu_spark TWRP, with this one touch is working also after locking screen on recovery.
Anyone with this issue? It's really weird
adding screenshot taken from OnePlus manual test using *#808# from phone app
Solved: Touch screen not working after power off/on
Hi,
I just had the same issue...I could solve it be de-activating the gestures at screen-off ("Gesten bei ausgeschaltetem Bildschirm" on my german mobile). I now miss the double-tap to wake the screen, and the "O" for starting the camera, but at least the touchscreen works now
Hope this helps!
However, the screen needs now >1s to turn on when pressing the power button - seems the cheap modules have some issues here
pakit999 said:
Hi all!
I have a similar problem.
After replacing my screen (LCD Display Screen Touch Digitizer + Frame) with a cheap one paid 28 euro on ebay I'm having a wierd issue.
Initially I had my proximity sensor not working so I had to disable poket mode in order to use it.
After that I noticed that everything else is working properly until I lock the screen, then touch screen stop working.
This shouldn't be an hardware problem because everytime I boot it on first time touch screen is working until I lock the screen, and no matters if I use stand-by button or double tap on fingerprint sensor or just wait.
I'm on stock OOS beta and also with other kernel touch is not working after locking the screen.
Also in stock TWRP touch is not working, now I fix this problem using blu_spark TWRP, with this one touch is working also after locking screen on recovery.
Anyone with this issue? It's really weird
adding screenshot taken from OnePlus manual test using *#808# from phone app
Click to expand...
Click to collapse
Thanks @lattemacchiato for your hint!
I've just find out same solution but after a complete restock and flashing back my Oxygen OS and Lineage OS after that.
I also have same latency on screen wake, and still have proximity sensor like "always covered".
For reference, this is the link of screen I bought:
https://www.ebay.com/itm/113175353134
Meanwhile, I bought another display (more expensive one), which does not have those problems
Search ebay for "ONEPLUS-3-Three-A3000-A3003-Display-LCD-Komplett-Einheit-Rahmen-Schwarz", about 80€.
Black screen solution
Just change proximity sensor rubber problem will be solve...
I too have the same problem... Really want to install custom roms . Now currently is OOS 5.0.6
pakit999 said:
Hi all!
I have a similar problem.
After replacing my screen (LCD Display Screen Touch Digitizer + Frame) with a cheap one paid 28 euro on ebay I'm having a wierd issue.
Initially I had my proximity sensor not working so I had to disable poket mode in order to use it.
After that I noticed that everything else is working properly until I lock the screen, then touch screen stop working.
This shouldn't be an hardware problem because everytime I boot it on first time touch screen is working until I lock the screen, and no matters if I use stand-by button or double tap on fingerprint sensor or just wait.
I'm on stock OOS beta and also with other kernel touch is not working after locking the screen.
Also in stock TWRP touch is not working, now I fix this problem using blu_spark TWRP, with this one touch is working also after locking screen on recovery.
Anyone with this issue? It's really weird
adding screenshot taken from OnePlus manual test using *#808# from phone app
Click to expand...
Click to collapse
I'm having exactly the same story! I think Oneplus is playing a game here with the cheap screen sellers. Thanks for sharing this cuz I used blu_spark TWRP and it worked, and I will start now finding the rom that maybe works with this screen as this special version of TWRP did. Maybe if you have already found you can let me know
---------- Post added at 08:34 AM ---------- Previous post was at 08:30 AM ----------
hglyvfd said:
I'm having exactly the same story! I think Oneplus is playing a game here with the cheap screen sellers. Thanks for sharing this cuz I used blu_spark TWRP and it worked, and I will start now finding the rom that maybe works with this screen as this special version of TWRP did. Maybe if you have already found you can let me know
Click to expand...
Click to collapse
Oh people have already solved it up there haha, didn't see that. Thanks a lot guys.
hglyvfd said:
I'm having exactly the same story! I think Oneplus is playing a game here with the cheap screen sellers. Thanks for sharing this cuz I used blu_spark TWRP and it worked, and I will start now finding the rom that maybe works with this screen as this special version of TWRP did. Maybe if you have already found you can let me know
---------- Post added at 08:34 AM ---------- Previous post was at 08:30 AM ----------
Oh people have already solved it up there haha, didn't see that. Thanks a lot guys.
Click to expand...
Click to collapse
So I tried the solutions you gave above but they didn't solve it. I did something different and it seems that it solved it. I have enabled the Show taps option in the Developer options and it solved that. Cheers!
hglyvfd said:
So I tried the solutions you gave above but they didn't solve it. I did something different and it seems that it solved it. I have enabled the Show taps option in the Developer options and it solved that. Cheers!
Click to expand...
Click to collapse
this is going crazy now haha
I formatted my phone and i did the same thing again but it seems that the Show taps option (Show touches) wasn't the solution. Now, I'm trying to do what I did before, so I kept clicking on the power button till it jumped to the camera as a shortcut, then I managed to go back to the main menue and it worked. So, it's kind of screen going funny somehow. Anyway, sorry for my lots of replies
---------- Post added at 09:13 AM ---------- Previous post was at 09:10 AM ----------
hglyvfd said:
this is going crazy now haha
I formatted my phone and i did the same thing again but it seems that the Show taps option (Show touches) wasn't the solution. Now, I'm trying to do what I did before, so I kept clicking on the power button till it jumped to the camera as a shortcut, then I managed to go back to the main menue and it worked. So, it's kind of screen going funny somehow. Anyway, sorry for my lots of replies
Click to expand...
Click to collapse
It looks like the screen sensor is shifted a bit down below the real screen frame
---------- Post added at 09:27 AM ---------- Previous post was at 09:13 AM ----------
Oh, I was enabling and disabling the Show Touches and Touch Location options and something happened, the phone restarted by its own, and then the touchscreen started to seem to be better but when I lock it was still got frozen. maybe lots of clicking and enabling will calibrate it and make it better.
@hglyvfd
I understand that many people solved this issue by flashing the stock OOS. Why don't you try it?

Samsung Note 9 - Display Discoloration & Overheating

Who else are facing the same problem ?
1)Initially, when I unlock phone by pressing power button the display was changed to dim colour(mostly yellowish) and with horizontal lines displayed when the brightness is below 50%. After tried with multiple times pressing on power button the display came back to normal.
2) Next stage, it's not solved with power button. I have to keep my phone aside for some time to get back to normal display. It's been 15 to 20 min then.
3) Now, I would get normal display only in morning. Else, I need to keep my phone idle without touching for at least 4 to 5 hours. I've also changed screen power off time from 30 Sec to 10 Minutes. So that my screen wont turn off and I can keep the normal display. If I forgot to use or kept aside more than 10 min then my screen would go off and display would gone again and irritation starts with that discoloration problem..
4) If display changes to yellowish to reduce the horizontal lines problem I need to increase the brightness to 80 or 85% but this causing my phone with another problem "heating issue"
Samsung haven't responded on this issue yet, how could we bring up the issue and get the proper resolution from Samsung.
This happened after last March update installation?
What note 9 do you have?
Probably not a hardware fault if it happened after recent software update.
A number of note9 affected although samsung seems to disagree at the moment.
Hello,
I also have a problem with the display after waking up with the POWER button. There are tinted colors distorted and some stripes like dim lines and slow refreshing. Everything started after updating to Android 10. In fact, when the display lights up incorrectly, it starts to heat up from the bottom. Putting the smartphone aside for a moment or cooling down causes the display to work correctly.
Workaround? I turned on Active Display and first knock to activate it, then the display lights up correctly and then I unlock the screen and use normally. It is known that battery consumption increases. Of course mine is Exynos.
hi guys,, i remember a similar experience sometime back.. try this. if u have turn on the proximity sensor i mean the advance feature where the phone screen doesn't turn on while in pocket , switch it off and restart the phone and see if the problem still exist.
i am having same issue
is anybody on xda come to rescue our issue?? friends need urgent help out ., if the solution is to reinstall the firmware kindly tell how to ?? while phone is just giving odd lines and not responding to touch even ??
ahmadtanveer7007 said:
is anybody on xda come to rescue our issue?? friends need urgent help out ., if the solution is to reinstall the firmware kindly tell how to ?? while phone is just giving odd lines and not responding to touch even ??
Click to expand...
Click to collapse
whats the firmware version u are having now and phone model?
Try wiping the cache partition in Recovery Mode. If that doesn't work then back up your device and manually reinstall the OS back onto your device.
Im having the exact problem. I flash LineageOS and it worked by max brightness then back to auto. I installed brightness widget to max brightness and back to auto everytime I turn on screen.
This issue is popular after March update. I tried everythings you mentioned above, reset, flash new firmware, even April update, wipe cached, flash cooked rom, heat screen, turn off features, disable gpu overlay, etc... Samsung Vietnam guaranteed can fix with new screen but I'm out of warranty.
I dont have any issues us unlocked snapdragon xaa model on latest android 10 version.
Can we confirmed that a screen replacement fixes the display problem or is it still a software issue
Signup said:
Who else are facing the same problem ?
1)Initially, when I unlock phone by pressing power button the display was changed to dim colour(mostly yellowish) and with horizontal lines displayed when the brightness is below 50%. After tried with multiple times pressing on power button the display came back to normal.
2) Next stage, it's not solved with power button. I have to keep my phone aside for some time to get back to normal display. It's been 15 to 20 min then.
3) Now, I would get normal display only in morning. Else, I need to keep my phone idle without touching for at least 4 to 5 hours. I've also changed screen power off time from 30 Sec to 10 Minutes. So that my screen wont turn off and I can keep the normal display. If I forgot to use or kept aside more than 10 min then my screen would go off and display would gone again and irritation starts with that discoloration problem..
4) If display changes to yellowish to reduce the horizontal lines problem I need to increase the brightness to 80 or 85% but this causing my phone with another problem "heating issue"
Samsung haven't responded on this issue yet, how could we bring up the issue and get the proper resolution from Samsung.
Click to expand...
Click to collapse
I have the same problem at the beginning it was when the phone was warm now the screen is yellow and when I lower the brightness I have lines coming out
jonaki said:
I have the same problem at the beginning it was when the phone was warm now the screen is yellow and when I lower the brightness I have lines coming out
Click to expand...
Click to collapse
Hi Bro, the same problem now facing by many users. We have created a Telegram group do discuss about the issue. Plz join there.
https://t.me/samsungDisplayProblem
luisfer21069 said:
Can we confirmed that a screen replacement fixes the display problem or is it still a software issue
Click to expand...
Click to collapse
No one knows what is the exact cause here, its noticed in many devices right after this March update but few are noticed months before. But, now the problem came to many users at same time. So its been brought up by many tech blogs, websites.
pheonixxdark said:
hi guys,, i remember a similar experience sometime back.. try this. if u have turn on the proximity sensor i mean the advance feature where the phone screen doesn't turn on while in pocket , switch it off and restart the phone and see if the problem still exist.
Click to expand...
Click to collapse
Thanks for tour suggestion, however I couldn't find the the exact option you mentioned in advanced features plz look into below once and help me to solve this.
joedellosso69 said:
This happened after last March update installation?
What note 9 do you have?
Click to expand...
Click to collapse
Hi, Yes like many other saying I too have this problem after March update only. I'm using Exynos one and also please have a look at below screenshot. Please let me know if you need anything further to know about the issue also attaching the links about the issue.
https://r2.community.samsung.com/t5...tion-amp-Overheating-Posting-4th/td-p/4049910
https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/
https://www.androidauthority.com/samsung-galaxy-note-9-march-update-broken-displays-1103766/
https://www.androidheadlines.com/20...in-of-broken-display-after-march-update.html/
pheonixxdark said:
whats the firmware version u are having now and phone model?
Click to expand...
Click to collapse
Please have a look into below screenshot. Plz let me know if you need any other info.
Rosli59564 said:
Probably not a hardware fault if it happened after recent software update.
A number of note9 affected although samsung seems to disagree at the moment.
Click to expand...
Click to collapse
Yes Bro but, We haven't found any fix for this till now.
Signup said:
Hi, Yes like many other saying I too have this problem after March update only. I'm using Exynos one and also please have a look at below screenshot. Please let me know if you need anything further to know about the issue also attaching the links about the issue.
https://r2.community.samsung.com/t5...tion-amp-Overheating-Posting-4th/td-p/4049910
https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/
https://www.androidauthority.com/samsung-galaxy-note-9-march-update-broken-displays-1103766/
https://www.androidheadlines.com/20...in-of-broken-display-after-march-update.html/
Click to expand...
Click to collapse
I'm having the exynos version too but with ITV (Italy) firmware ...never had this problem and now I'm on April's version after March's version.
This looks a little bit like what happened to the S5 years ago when after 1 and a half/ 2 and a half year's the screan began flickering, having green spots or lines, randomly didn't go on with low luminance settings since it completely died....a lot of people said on forum's that it was the screen and a replacement solves, but when it happened to me years ago the Samsung assistance center told me that it was another component (never told me what it was) causing the issue and once they changed it , they solved the problem.
So, after my experience with the S5, don't know what to think now for what is happening to some guys even if I think that this issue might depend with something happening after marchs update because for the too many people having it after the update, coincidences are not credible.
joedellosso69 said:
I'm having the exynos version too but with ITV (Italy) firmware ...never had this problem and now I'm on April's version after March's version.
This looks a little bit like what happened to the S5 years ago when after 1 and a half/ 2 and a half year's the screan began flickering, having green spots or lines, randomly didn't go on with low luminance settings since it completely died....a lot of people said on forum's that it was the screen and a replacement solves, but when it happened to me years ago the Samsung assistance center told me that it was another component (never told me what it was) causing the issue and once they changed it , they solved the problem.
So, after my experience with the S5, don't know what to think now for what is happening to some guys even if I think that this issue might depend with something happening after marchs update because for the too many people having it after the update, coincidences are not credible.
Click to expand...
Click to collapse
Yes, many people were facing this problem and how many times we have contacted the Samsung they are behaving like they just hearing the issue for the first time. Just created and posted the link in Members app and 67 members joined so far. Everyone having the display problem out of nowhere. All of them on out of warranty except one or two. Still members app floating with the display problem messages.
Display issue got noticed in S20 too but they immediately released the security patch and solved it. Don't know why they were silent on Note 9.
https://www.androidauthority.com/samsung-galaxy-s20-ultra-green-tint-1107738/

Always on Display Issue

Is anyone else having an issue with the always on display? Not a big deal but occasionally the AOD goes off and the tap to wake function doesn't work. Unlocking/locking the phone fixes it but it reoccurs again randomly through the day.
andrewd71 said:
Is anyone else having an issue with the always on display? Not a big deal but occasionally the AOD goes off and the tap to wake function doesn't work. Unlocking/locking the phone fixes it but it reoccurs again randomly through the day.
Click to expand...
Click to collapse
I was having the same issue when I had the edge notification app installed that makes the screen light up around the camera when you get a notification.
Uninstalled and no issues since
Tap to wake not working for me
Not sure if this is connected but in addition to the always on display/tap to wake issue when I'm in a phone call the screen will stay off even when I move the phone from my ear to hang up, see the keypad etc. Again I have to use the power button to wake the screen. A problem with the proximity sensor perhaps?
andrewd71 said:
Not sure if this is connected but in addition to the always on display/tap to wake issue when I'm in a phone call the screen will stay off even when I move the phone from my ear to hang up, see the keypad etc. Again I have to use the power button to wake the screen. A problem with the proximity sensor perhaps?
Click to expand...
Click to collapse
Do you have any notification or edge lighting apps installed?
Mdizzle1 said:
Do you have any notification or edge lighting apps installed?
Click to expand...
Click to collapse
No, I've not installed any apps like that.
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
czm said:
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
Click to expand...
Click to collapse
This is an odd one - are you using a case? I just had a case through the post this morning and now using the phone with the case the issues have stopped! I'll keep checking through the day but as of now all is good.
andrewd71 said:
This is an odd one - are you using a case? I just had a case through the post this morning and now using the phone with the case the issues have stopped! I'll keep checking through the day but as of now all is good.
Click to expand...
Click to collapse
Not using a case. It's sporadic. Tap to wake works fine for a while and then stops. The issue during calls is constant. Not major issues just niggles.
Not noticed any bugs with ambient display, but it has used 20 percent battery in 21hrs.
Seems a bit high to me, have just turned it off, not worth a 5th of my battery.
czm said:
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
Click to expand...
Click to collapse
Yeah I'm having both issues happen RANDOMLY as well. I'm HOPING Google will put out a fix for these two issues very soon.
Tried working with Google's Tech Support Team via chat earlier on the AOD issue. Tried a few things like clearing the cache of the launcher & restarting in Safe Mode then back to Normal Mode, and it seems to be doing it less but then it just did it again for a short time like an hour ago.
Using a case, no edge stuff, and also using Nova Launcher (though it happened in Pixel Launcher as well).
If anyone finds a fix for this, I would appreciate it too!
RockStar2005 said:
Yeah I'm having both issues happen RANDOMLY as well. I'm HOPING Google will put out a fix for these two issues very soon.
Tried working with Google's Tech Support Team via chat earlier on the AOD issue. Tried a few things like clearing the cache of the launcher & restarting in Safe Mode then back to Normal Mode, and it seems to be doing it less but then it just did it again for a short time like an hour ago.
Using a case, no edge stuff, and also using Nova Launcher (though it happened in Pixel Launcher as well).
If anyone finds a fix for this, I would appreciate it too!
Click to expand...
Click to collapse
Mine is fine for a while them randomly the tap-to-wake won't respond. I had also hoped that the OTA would have addressed, but maybe it is affecting far fewer users than other bugs.
czm said:
Mine is fine for a while them randomly the tap-to-wake won't respond. I had also hoped that the OTA would have addressed, but maybe it is affecting far fewer users than other bugs.
Click to expand...
Click to collapse
Yeah. Seems like more and more people are noticing and like me reporting these various issues to Google. So hopefully the next batch will include fixes for all this stuff.
I have same two problem with AOD, touch to wake up and screen off/on when calling.
DOMIN_ said:
I have same two problem with AOD, touch to wake up and screen off/on when calling.
Click to expand...
Click to collapse
I recommend you guys report these issues to Google so to increase the odds of them coming up with an OTA sooner than later. You can call them or chat with them via this link (as I did). Just scroll down to the bottom and choose your contact preference.
RockStar2005 said:
I recommend you guys report these issues to Google so to increase the odds of them coming up with an OTA sooner than later. You can call them or chat with them via this link (as I did). Just scroll down to the bottom and choose your contact preference.
Click to expand...
Click to collapse
On the pixel support forum they also recommend you report it via settings>about phone>send feedback about device. I think this way it also easily picks up the log files.
I believe the answer to all of your questions lies in a faulty proximity sensor. I was driving myself nuts with all of these issues exactly, and no app was the culprit because I factory reset and still had the issue. I'm going to post a link to a Reddit thread that I found that confirmed my suspicions. on Wednesday of this week I went back to Verizon and traded the phone in and now I have received a phone that works 100% as expected.
Reddit thread.
Good luck all, hope this helps.
czm said:
On the pixel support forum they also recommend you report it via settings>about phone>send feedback about device. I think this way it also easily picks up the log files.
Click to expand...
Click to collapse
Yeah I got an e-mail from the support guy to do that as well after he'd ask that I send a bug report. Just did it regarding AOD not staying on all the time and also.............I noticed that Hold for Me doesn't ALWAYS come up when calling businesses. Two examples include T-Mobile Customer Service & a local major hospital in Chicago. In most cases though, it does. Just an FYI. Not sure if this is something that they will fix, but I think it should come up all the time, or AT LEAST when you're calling an established business of ANY kind.
---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------
Morpherios said:
I believe the answer to all of your questions lies in a faulty proximity sensor. I was driving myself nuts with all of these issues exactly, and no app was the culprit because I factory reset and still had the issue. I'm going to post a link to a Reddit thread that I found that confirmed my suspicions. on Wednesday of this week I went back to Verizon and traded the phone in and now I have received a phone that works 100% as expected.
Reddit thread.
Good luck all, hope this helps.
Click to expand...
Click to collapse
Very interesting!
I REALLY don't want to send mine back because I've spent so much time setting it up already (and my sister's too lol). I did some changes in the settings so I'll just cross my fingers and hope it works right.
Is there a way to recalibrate the proximity sensor?
RockStar2005 said:
Yeah I got an e-mail from the support guy to do that as well after he'd ask that I send a bug report. Just did it regarding AOD not staying on all the time and also.............I noticed that Hold for Me doesn't ALWAYS come up when calling businesses. Two examples include T-Mobile Customer Service & a local major hospital in Chicago. In most cases though, it does. Just an FYI. Not sure if this is something that they will fix, but I think it should come up all the time, or AT LEAST when you're calling an established business of ANY kind.
---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------
Very interesting!
I REALLY don't want to send mine back because I've spent so much time setting it up already (and my sister's too lol). I did some changes in the settings so I'll just cross my fingers and hope it works right.
Is there a way to recalibrate the proximity sensor?
Click to expand...
Click to collapse
I don't believe it's a calibration issue. The way mine worked (or didn't as the case may be) was sporadic and seemed to almost be as if the sensor or module was loose? Inside the housing. Quite literally, jostling it around would make it work sometimes. Furthermore, if you download the app in that reddit thread, the proximity sensor tester Link Here, you can sort of gauge yourself if it's actually occurring. With mine, sometimes it would work by swiping my hand over the sensor, the color would change. Other times, the color stayed the same, and as the video showed ,I could put pressure on where the sensor was and change the color. But if it wasn't working, jostling the phone around would sometimes make it work and the color would change.
Additionally in the advanced test in that app, it is supposed to tell you how far away from the sensor an object is. On my (nonworking) phone, that number for distance would be pegged at 0 regardless of how far away my hand was. However if I put pressure on the sensor, it would jump to like 5 cm.
See if your phone is doing these things. If so, I would recommend you get it replaced, as it likely will not work properly otherwise. Verizon deemed this a hardware issue when I swapped phones. Also note that I factory reset twice, and one of those times I imported literally nothing when setting it up. So it wasn't a settings or app issue. I do believe there's a rash of faulty proximity sensors going on here.
Morpherios said:
I don't believe it's a calibration issue. The way mine worked (or didn't as the case may be) was sporadic and seemed to almost be as if the sensor or module was loose? Inside the housing. Quite literally, jostling it around would make it work sometimes. Furthermore, if you download the app in that reddit thread, the proximity sensor tester Link Here, you can sort of gauge yourself if it's actually occurring. With mine, sometimes it would work by swiping my hand over the sensor, the color would change. Other times, the color stayed the same, and as the video showed ,I could put pressure on where the sensor was and change the color. But if it wasn't working, jostling the phone around would sometimes make it work and the color would change.
Additionally in the advanced test in that app, it is supposed to tell you how far away from the sensor an object is. On my (nonworking) phone, that number for distance would be pegged at 0 regardless of how far away my hand was. However if I put pressure on the sensor, it would jump to like 5 cm.
See if your phone is doing these things. If so, I would recommend you get it replaced, as it likely will not work properly otherwise. Verizon deemed this a hardware issue when I swapped phones. Also note that I factory reset twice, and one of those times I imported literally nothing when setting it up. So it wasn't a settings or app issue. I do believe there's a rash of faulty proximity sensors going on here.
Click to expand...
Click to collapse
Hey Morpherios,
Ok.............downloaded that app and tried it out several times. It passed some of the time, but then I'd try it again a few minutes later and it would fail on both tests. Ughh!!
You think even though it passed a few times I still need to replace it?

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