Problem: The screen is off while receiving an incoming call. - Samsung Galaxy A71 Questions & Answers

Hello all,
I have a problem with my galaxy A71 phone, which is, in some times, the phone's screen is off and not turn on while receiving an incoming call. I have to press the power bottom to turn it on and know who is calling.
Any one facing the same problem? I have installed all the updates.
Please advice

i have some problem, sometimes it turns on itself sometimes not.

mrsamkhar said:
i have some problem, sometimes it turns on itself sometimes not.
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So, What is the main cause of such a problem ?

I have the same issue

Experienced this also, was unable to answer call. Could hear the ring but no answer possible.

Related

Problem when answering incoming call!

Hi all,
I am using CM 4.2.7.1, sometimes I saw my phone vibrating but can do nothing. I think that there is an incoming call. It keep on vibrating and all buttons are useless. Finally I have to pull battery out.
Do anybody have any suggestion?
No one???
No one has the same problems.
In fact, I'm really inconvenient for this, I cannot know who is calling me?
What do you think if your phone keep vibrating without doing anything unless you pull battery out?
I really want you to give me a solution.

Problem with accepting phone call

I have a question that I usually put my HTC One into my pocket and when I receive a income phone call, it is a big problem for me when I get out my phone from pocket, my finger in this case may tap somewhere on the screen and from that I can answer the phone call without need to tap to the green phone icon to answer. Sometimes, it suddenly automatically end the incoming phone call, I don't know where I can touch to have this action and I'm trying to test again. Anyway, this problem is not convenient for me because there is somebody I don't really want to answer or someone I need to answer but I'm facing with the automatically end incoming phone call like this. Does anyone help me? Is there anyway to fix this problem??
lonelyshadow0212 said:
I have a question that I usually put my HTC One into my pocket and when I receive a income phone call, it is a big problem for me when I get out my phone from pocket, my finger in this case may tap somewhere on the screen and from that I can answer the phone call without need to tap to the green phone icon to answer. Sometimes, it suddenly automatically end the incoming phone call, I don't know where I can touch to have this action and I'm trying to test again. Anyway, this problem is not convenient for me because there is somebody I don't really want to answer or someone I need to answer but I'm facing with the automatically end incoming phone call like this. Does anyone help me? Is there anyway to fix this problem??
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I find it hard to imagine how taking the phone out of a pocket would slide the Answer Call button far enough to actually answer the call. Unless your screen was never off, answering a call while it is locked requires you to slide the Answer button quite far into the middle of the screen before it's answered.
You seem to be having the same issue that someone else here had, but he fixed it somehow. I asked what he did but he never replied ):
The big problem is that i just only need to tap everywhere on the screen to answer without need to slide the green answer icon Anyone help me??????????
You can try asking the OP in this thread for the solution. He had the same problem and he somehow fixed it, but he didn't say how.
http://forum.xda-developers.com/showthread.php?t=2297942

Dropped calls as soon as i answer them

once or twice a day i will answer a cal and it immediately drops. sometimes this happens when i press send to make a call. any ideas how i can fix this?
thanks!
i have a similar problem where the phone actually reboots mid call. running 5.0

Muted Outgoing Call Mic

Hello all,
I am making this thread because I am having a really strange and frustrating issue that I am hoping can be solved before I am forced to get rid of my phone. I have a factory unlocked SM-G955U running the most current stock software. Basically my issue is my phone randomly mutes my mic during outgoing calls. I can hear the person on the other end but they can't hear me. Sometimes all I have to do is hang up and call back to fix the issue. Other times, the only way for me to fix the issue is for me to restart my phone. Strangely if I hang up and the other person calls ME back, then the problem is instantly solved. I thought this was limited to actual phone calls, but I had the same issue happen today with Whatsapp as well. I can confirm the problem is 100% isolated to OUTGOING calls and has no effect on incoming calls. I would have to assume this issue is software related and not hardware related given the fact this is only happening randomly on outgoing calls.
Ive done all of the basic troubleshooting and even removed my ultra thin phone case with no change in results.
Any help would be much appreciated thanks!
Verizon will flash your current unlocked phone
KingKash420 said:
Hello all,
I am making this thread because I am having a really strange and frustrating issue that I am hoping can be solved before I am forced to get rid of my phone. I have a factory unlocked SM-G955U running the most current stock software. Basically my issue is my phone randomly mutes my mic during outgoing calls. I can hear the person on the other end but they can't hear me. Sometimes all I have to do is hang up and call back to fix the issue. Other times, the only way for me to fix the issue is for me to restart my phone. Strangely if I hang up and the other person calls ME back, then the problem is instantly solved. I thought this was limited to actual phone calls, but I had the same issue happen today with Whatsapp as well. I can confirm the problem is 100% isolated to OUTGOING calls and has no effect on incoming calls. I would have to assume this issue is software related and not hardware related given the fact this is only happening randomly on outgoing calls.
Ive done all of the basic troubleshooting and even removed my ultra thin phone case with no change in results.
Any help would be much appreciated thanks!
Click to expand...
Click to collapse
Take your phone to Verizon, they will flash your unlocked phone with their software, it will still be unlocked but you will get voicemail, visual voicemail and wifi calling back because their software has these features activated. I understand you were probably trying to get around their bloatware but the lesser of two evils is apps needed.

Upon incoming call, phone is ringing but notification with "answer" button appears after few seconds

Hi,
I can't tell since when it happened.
The phone rings for incoming call, the notification with the "answer" button just appear few seconds afterwards.
it is frustrating as sometimes people thinks I'm not going to answer and hangup before I see the answer.
My phone was rooted and I decided to unroot and lock bootloader to see if it is related. apperantly it does not, the issue is with stock locked as well.
does anyone else have this issue ?
anyone got an idea ?
I trired to clear phone's app cache and data, did not resolve.
Thanks for helping or sharing.

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