Question Exclusive Colour Shipping Delays UK - Samsung Galaxy S21 Ultra

Hi all,
I noticed a lot of people were experiencing delays / lack of updates for orders of the S21 Ultra in an exclusive colour and struggling to get any info from Samsung. If you hear anything share it below!
Any one else's just say customising?

Same for me since reveal day. Still states in order email accessories will be delivered by 29 except phone.
Its says in the email in orange below amount paid in total
"Please note : All orders with pre-order items will be shipped on the pre-order shipping date.

Well email just arrived from rep.
Bad news for all exclusive orders by sounds of it.
Tried to upload pic but too big for server.
Email states as follows :
As per our internal team you have availed the limited edition for our galaxy s21 ultra 5g together with accessories it will be delivered on the 14th of February as the earliest.
We sincerely appreciate your patience and understanding and please know that your continuous with us means a lot.
____________________
Well only two word for all
Patience prevails

tani786 said:
Well email just arrived from rep.
Bad news for all exclusive orders by sounds of it.
Tried to upload pic but too big for server.
Email states as follows :
As per our internal team you have availed the limited edition for our galaxy s21 ultra 5g together with accessories it will be delivered on the 14th of February as the earliest.
We sincerely appreciate your patience and understanding and please know that your continuous with us means a lot.
____________________
Well only two word for all
Patience prevails
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Click to collapse
14th

when you preorder the phone, i believe there was a condition that the limited edition s21 may take an additional 4 weeks from release date of the regular s21 ultra, this wasn't for just UK but for all regions. That is why i went with the black

Update:
Spoke to Samsung and free gifts are coming tomorrow but phone still nowhere to be seen.

mattybuk1 said:
Update:
Spoke to Samsung and free gifts are coming tomorrow but phone still nowhere to be seen.
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Same here preorder items except phone are arriving. DPD tracking details have come through.

I've just seen mine is in preparing dispatch! Finally!

And me friday
Like I said
Patience prevails

Related

Costco Sprint Pre-Order

I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?
At this point your best bet is going to be in store on Saturday.
lafester said:
At this point your best bet is going to be in store on Saturday.
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If I can get the same or better deal I just might do that.
lightiv said:
I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?
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Click to collapse
All these best buy,Costco will always delay...obviously the carries are the first to get stock and ship.
lafester said:
At this point your best bet is going to be in store on Saturday.
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Lets hope some retail stores actually get the S4 on Saturday. Since this announcement my confidence of walking into a store on sat and buying a S4 has been taken down a peg.
Full disclosure: I "pre-ordered" at a sprint store in Chicago.
Costco Shipping Update
I just updated my shipping address and credit card info with Costco. I switched to American Express to get extra year's warranty in addition to the $99 one is my understanding. But more importantly while on the phone the very nice young lady I asked if she had any updated shipping information.
She asked me for which phone and I told her the Black S4. She said the earliest processing would be May 3rd and that shipping would be on May 6th. Now I can set my expectations appropriately.
Black S4 Is Not Available
I just looking on the website and it looks like the Black S4 is no longer available for order.
White Frost is now sold out also.
I ordered last Thursday night but still no change in order status.
I was told mine would be processed April 30th and arrive may 2nd
Q's go in Q&A
So if you do not want it moved there then do not select "yes this is a question"
Thanks
FNM
majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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This sounds like good news. I tried sending an email and got nothing.
majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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I hope this is the case. I sent an email yesterday seeing if I could get some kind of verification for when the orders will be processed. I got nothing. I have considered cancelling and seeing if I can get telesales to give me a better price. I'm sure I would no issue getting sprint to waive the $36 activation fee regardless of where I ordered. I've never had any trouble in the past.
But today is the 30th and haven't heard anything from costco....fingers crossed.
no luck
yeah mine just says submitted. wish they would at least say something about a expected ship date
Yeah. Same here "submitted". No change in status at all.
I'm starting to think that it's not going to get here by Friday the 3rd now.
I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.
4 Door Skyline said:
I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.
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I'm with you. I work in the service industry and if we treated our customers like with the same sort of disinterest, we'd get our asses handed to us.
Here is their response to an inquiry I made to costco asking about availability and my response back. I don't think it's too much to ask of them to keep us in the loop on when the s4 will be available for shipping:
On Wed, May 1, 2013 at 12:03 AM, Costco.com by Wireless Advocates <[email protected]> wrote:
Dear xxx xxxxxx;
Greetings from Costco.com.
Your order# xxxxx for a Samsung Galaxy S 4 with Sprint has been received but will not process until the device has launched to us. Your order is expected to process “on or before 5/3”. Orders can take up to three days to process before shipping. When it ships you will receive an automated email confirmation containing the tracking number so that you can monitor the progress of your shipment.
If you have any additional questions or concerns, please call toll-free (888) 369-5931 or email us at [email protected]. Customer service representatives are available Monday through Friday 6:00am to 6:00pm Pacific Time.
Thank you for shopping with Costco.
Alyssa C
Customer Service Representative
Wireless Advocates llc
Monday-Friday 6:00am-6:00pm Pacific Time
Phone: (888) 369-5931 (toll free)
Email: [email protected]
From:
Date: Wed, May 1, 2013 at 12:02 PM
Subject: Re: Order ID:
To: "Costco.com by Wireless Advocates" <[email protected]>
Is it possible to let me know if "the device has launched" to costco? "On or before 5/3" states that it is possible that the device could possibly "lauch" to costco and be available to ship prior to 5/3. I am out of town later next week and am hoping that the device will be delivered prior to Tuesday as I paid for the upgrading shipping option.
I'm just trying to get a better idea on the availability of the device thru costco in order to figure out if I need to provide and arrange special delivery instructions to the courier. When I placed the order on 4/20 and the order stating processing "on or before 5/3" indicated that I should receive the device late this week or very early next week but I was hoping for some verification.
Thanks for your time!
I guess we are the only few that got suckered by Costco... the silent uninformed wait is dreadful.
I am very surprised by all of this. Costco typically prides itself on strong customer service. I realize that this is being handled by a third party (contracted out by Costco), but Costco still is involved with this as it has their brand name on it.
I feel pretty lame too. I thought I was one of the "lucky" ones to get an order in before they sold out and now I realize that maybe I wasn't so lucky after all.
I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.
M3wThr33 said:
I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.
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i couldn't get free activation from customer service, so tack on another $36 I'll be saving.
Came out to $209 instead of $316
I probably won't use the accessories either, except that 3-in-1 charger if it's >1.5 Amps. so that's a $10 bonus.
.

So Now The Waiting Begins - UK

Well I've pre-ordered My Note 4 From Clove UK & Now Just gotta sit back & wait till 13th October - Ahh well.
Anyone else joined the waiting game?
Ta
This is the third time a buy a Note from Clove, they require the payment a month in advance which is very weird they are very good in handeling customers but the note 3 was delivered a couple of days later last year vs other suppliers.
M_M_F said:
This is the third time a buy a Note from Clove, they require the payment a month in advance which is very weird they are very good in handling customers but the note 3 was delivered a couple of days later last year vs other suppliers.
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Presume this is so you are locked in, and don't get a chance to see what deals are about on release day, But at least you wont have all the problems of getting the phone on release day.
[/QUOTE] .....weird....
It's not weird at all, they are simply using YOUR money to buy the phone from their supplier which means they can do the entire transaction without any of their money involved. Cashflow is a real killer for phone sellers because they may have to find the money to buy over 2000 Note4's in just a few days which is a million pounds
Sent from my SM-N9005 using xda app-developers app
.....weird....
It's not weird at all, they are simply using YOUR money to buy the phone from their supplier which means they can do the entire transaction without any of their money involved. Cashflow is a real killer for phone sellers because they may have to find the money to buy over 2000 Note4's in just a few days which is a million pounds
Sent from my SM-N9005 using xda app-developers app[/QUOTE]
Did I say it was weird?
I don't think I did?
REALLY ANNOYING APP ...
Yes in the Android app you quote someone or reply & it applies it to the next post along, it's been like it for ages but I forget. I had to go to desktop site & edit it as no edit option in the app...
Pat. said:
REALLY ANNOYING APP ...
Yes in the Android app you quote someone or reply & it applies it to the next post along, it's been like it for ages but I forget. I had to go to desktop site & edit it as no edit option in the app...
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No Problem :good:
UK release date is 10-Oct
w w w.telegraph.co.uk/technology/samsung/11105074/Samsung-Galaxy-Note-4-gets-UK-launch-date.html
Finally! Now I just need to decide to buy offline or sign a contract with Vodafone as currently with Lycamobile with a uk15 plan
I thought that it was October 17th for the US?
ronaldheld said:
I thought that it was October 17th for the US?
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10th in the UK, 17th in the US.
Samsung Experience Store in Stratford are taking pre-orders from today, with stock not due until the 12th of October.
And their price is £629....with a £30 deposit required for pre-orders. Looks like Clove is a much better price.
Is the Instruction manual anywhere to be found yet?
Upgrades Pre-orders from the 26th
Samsung Electronics today announced that the Galaxy Note 4 will be available to pre-order from Samsung Experience Stores across the country, including the Samsung Store at Westfield Stratford City, from Friday 19th September, followed by other selected online and high street retailers including Three and CPW from Friday 26th September, before it goes on general sale on Friday 10th October.
Well, looks like I'll have to wait a little longer for my O2 upgrade.
OdieS said:
Samsung Experience Store in Stratford are taking pre-orders from today, with stock not due until the 12th of October.
And their price is £629....with a £30 deposit required for pre-orders. Looks like Clove is a much better price.
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I rang them at 11.45 am and they said £629 & £50 deposit. I am going to clove.
It's possible that I misheard them, or they've changed their minds about the deposit amount, I called before 11am.
Either way, their price is not competitive at all and no pre-order 'freebies' either. Last year for the Note 3 launch they were a bit more competitive if you traded in a cheap phone for the £50 discount offer on launch day.
Looks like the 19th pre order for us in the UK is a bit of a farce, if we can only order from a small number of Samsung Experience Stores, or a company who wants your money well before the release date. ( prefer not to deal with that kind of company )
Is there no online preorder from samsung ? seem like in the US you are able to preorder from Amazon.
@home said:
Well I've pre-ordered My Note 4 From Clove UK & Now Just gotta sit back & wait till 13th October - Ahh well.
Anyone else joined the waiting game?
Ta
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I pre ordered from the Samsung Experience store at Stratford
Deleted
After my N3 experience there's no way Samsung is getting £650 from me. Gona wait til after Xmas. 40-50% price drop and build quality issues resolved.

Any news on UK availability?

Seems to have been released in the US but no work on UK yet...any ideas when this may be released?
Also waiting to find out about this in the UK, its listed on the Asus UK website but no word of any availability.
Ditto - although I now own a Samsung Gear S3 Classic ( & Frontier when it shows up) - I still want o get the Zenwatch Rose Gold because of the styling
bonerp said:
Seems to have been released in the US but no work on UK yet...any ideas when this may be released?
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Yeah very odd..
Listed on asus website with no information on availability .
The only way to buy the watch is to import from bhphotovideo. (with duty it comes to about £299)
not sure what the UK final price will be though
They have it on the Amazon.de site but you can't have it shipped it to the UK. It seems it's widely available in Europe just not in the UK, maybe it's some safety issue delaying things??
I pre-ordered one from amazon.fr. (france) And even though it had been displaying coming soon (even now) on their website, I received a confirmation email today that it had been shipped.
I tracked it, and it is already in Peterborough, UK, and will be delivered here to me in London on Saturday.
During the pre order, it dropped to 230 euro for the leather-band then went back up, and they honored it..
£193.33 not bad.
Also, saw on reddit that you can use a 15mm pin and just carefully alter your own strap
well.... mine arrive today so....
Oh thats amazing news! how long ago did you pre order! Just ordering from amazon france now...
jamesweech said:
Oh thats amazing news! how long ago did you pre order! Just ordering from amazon france now...
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I pre-ordered on the 26th of November, then I contacted them via email in english and asked if they have stock due before christmas, otherwise I'd have to look for an alternative. They said they don't have a date but they would bump me up the queue.
Hope this helps
HeroXth said:
I pre-ordered on the 26th of November, then I contacted them via email in english and asked if they have stock due before christmas, otherwise I'd have to look for an alternative. They said they don't have a date but they would bump me up the queue.
Hope this helps
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Oh perfect! Just emailed them now and am hoping to get a response soon .
Thank you
I pre-ordered mine from Amazon fr (no 3rd party sellers) on 17th of this month... the status is still 'coming soon' and my chanses of getting it until the 24th are getting slim, despite amazon saying they can guarantee a delivery before xmas with fast shipping.. Now it's been 4 days and i haven't received any shipping confirmation email yet .. I've also selected fast shipping!.. Is there a way to contact them? Any detail would be appreciated!!
Aethergr said:
I pre-ordered mine from Amazon fr (no 3rd party sellers) on 17th of this month... the status is still 'coming soon' and my chanses of getting it until the 24th are getting slim, despite amazon saying they can guarantee a delivery before xmas with fast shipping.. Now it's been 4 days and i haven't received any shipping confirmation email yet .. I've also selected fast shipping!.. Is there a way to contact them? Any detail would be appreciated!!
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yes.. I use google translate to help me navigate to their contact us page. There is an option for email in english, use that to send them an email. I did this and they bumped me up the queue and sent me my watch already
HeroXth said:
yes.. I use google translate to help me navigate to their contact us page. There is an option for email in english, use that to send them an email. I did this and they bumped me up the queue and sent me my watch already
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Man i can't thank you possibly enough.. I've just sent them a pollite email and..<fingers crossed> i'm expecting a Christmas delivery..or at least a bump up in the queue. THANKS again!
Aethergr said:
Man i can't thank you possibly enough.. I've just sent them a pollite email and..<fingers crossed> i'm expecting a Christmas delivery..or at least a bump up in the queue. THANKS again!
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I've done the same and am hoping for the best :3
jamesweech said:
I've done the same and am hoping for the best :3
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Best of luck mate, i will update once i get a reply or the delivery.. you should probably receive it sooner than me since you ordered it a day faster..!
EDIT: I already got a kind answer from amazon fr although it's kinda uncertain.. they said it will be shipped on the "release date".. Turns out Asus also hasn't provided them with a release date either. I really start to believe that we'll get it around Q1 2017 like on the UK... Bad move Asus !
Aethergr said:
Best of luck mate, i will update once i get a reply or the delivery.. you should probably receive it sooner than me since you ordered it a day faster..!
EDIT: I already got a kind answer from amazon fr although it's kinda uncertain.. they said it will be shipped on the "release date".. Turns out Asus also hasn't provided them with a release date either. I really start to believe that we'll get it around Q1 2017 like on the UK... Bad move Asus !
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This is the email I got:
Hello,
Following your e-mail I inform you that we are unable to send you Asus ZenWatch 3 Smartwatch 1,39" Bluetooth Marron foncé
within the time frame originally announced, this item being temporarily out of stock.
I would like to assure you that we work with our suppliers to obtain a copy of this article to send it to you as soon as possible, at the price indicated during the validation of your order.
I am aware that the Christmas party is approaching and the customer who places the order on our site wishes to receive the order as soon as possible or at least before Christmas.
Moreover, I have alerted our department in relation with our suppliers who will do everything possible to get this article as soon as possible.
That's why we ask you to wait a little longer. We will send you this article as soon as we have received the first copy of our suppliers and you will confirm by e-mail the date and the modalities of this shipment.
For information, any order paid by card is invoiced at the time of preparation of your parcel (just before its departure).
I am sorry for the inconvenience this change may have caused and apologize for the inconvenience.
If you prefer, you have the option to cancel this item from your order, following the instructions found at the following address:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=548660
Please be aware that it is possible that this item is still in stock, ready to ship within 2-5 working days. Go to the detailed page of the article and consult the box titled "More Choices" to find these offers.
You can find more information about the availability of your item in our Help page:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=
To learn more about Marketplace purchases, check out our help pages at:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=
Thank you for your understanding. Do not hesitate to contact us by replying directly to this email if you have any other questions. We are always here to help.
Me too received it from amazon fr almost a month now(i made my pre order erlier of November) gunmetal version.
I got it within 1 working day when being dispatched with ups express saver shipping.
Very pleased so far with the watch
Mary christmas to everyone guys
paatha13 said:
Me too received it from amazon fr almost a month now(i made my pre order erlier of November) gunmetal version.
I got it within 1 working day when being dispatched with ups express saver shipping.
Very pleased so far with the watch
Mary christmas to everyone guys
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Merry christmas bud, that's some great luck! Thanks to Asus and amazon i will be spending some giftless/watch-less xmas here haha
I ordered the silver-leather one but judging from our amazon replies we will be getting it early next year
EDIT: silver-silicon band is listed as available in stock on the 28th of December...so definately it's a 1-10 January delivery
Well actually my first choice was amazon de but unfortunately didn't shipped to my country so the second choice was amazon fr.
Zenwatch 3 was top priority to me when being announced earlier September at IFA 2016 as the most beautiful and top design smartwatch released s far to my taste
But if I have to complain for something is that 3-4 days after receiving it amazon fr dropped the price from 249 to 224 for few hours discount offer and send them email that's being unfair for that of being of first one to pre order from earlier November when being list at their web page and to provide me refund the 25 euro differences but hey they refused to do that.
They told me to re order with the new price and return the first purchase but after few minutes receive the email response from them immediately they changed the price back to 249 euro.
So I missed the change to re order to the discount price.
From that prospect I'm not so pleased by Amazon fr policy and attitude.
Well that's said hope to receive yours as soon as possible.
Sent from my iPad using Tapatalk
Same in US right now. You literally can't buy this anywhere.

Question UK Pre orders

What have you gone for? Contract? Direct purchase from Samsung?
Been looking for a few days for a decent contract offer and ended up ordering from CPW, S21 Ultra 256gb £43/month 100gb data with the usual buds pro and smart tag offer, S10 trade in to cover upfront payment (most of it)
Any upgrade offers from Voda were garbage in comparison to the new contract deal so will be doing the PAC shuffle in a couple of months to get my years old Voda number on to my new Voda contract.
Samsung direct with student discount and trade in old phone, I can get Ultra 256 for £790. Just hovering over the "purchase" button.
Samsung UK Direct and they force you to pick a delivery slot via DPD on the 29th Jan. Interestingly though Three UK show delivery as 26th Jan and indicators from people in the US are that people have tracking info already and are expecting delivery 26/27th Jan. Will be super miffed if Samsung Direct ship after Three UK!
I noticed on my order it says delivery BY 29th Jan, confirmation email states "current expected delivery date 29th", and follow up email states "Once stock has arrived at warehouse, orders will be dispatched asap"
craftycarper1 said:
I noticed on my order it says delivery BY 29th Jan, confirmation email states "current expected delivery date 29th", and follow up email states "Once stock has arrived at warehouse, orders will be dispatched asap"
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Yeah it says BY the 29th on Samsung, but then proceeds to make you chose the 29th as your actual delivery date with DPD. So even if it is available on the 26th, my delivery slot is the 29th.... maybe I'm missing something!
Ordered directly from Samsung as soon as the upgrade link became available, and it's saying 4 to 5 weeks because I chose the brown one rather than black or white. I'm guessing it'll still ship for the 29th however. At least, I hope so
Well... My order just changed to dispatched. S21 ultra silver. From Samsung UK.
Anyone else? Be so nice if it came tomorrow. I have another one, s21 standard, for the gf that states its preparing to dispatch.
lawtq said:
Well... My order just changed to dispatched. S21 ultra silver. From Samsung UK.
Anyone else? Be so nice if it came tomorrow. I have another one, s21 standard, for the gf that states its preparing to dispatch.
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Wow that would be amazing, no change for mine this morning, same S21 Ultra Silver Samsung UK. When you ordered did it make you pick the 29th on the delivery section (DPD slot)?.
It did make me pick 29th. And this morning there is no active delivery. Strange one.
Are dpd gonna hold onto it till the 29th? It's deffo getting lost then
amazon - and wont ship till 30th...those buying from samsung direct might get a few days earlier - the lucky ones - but with everything going on atm in the world - who knows
lawtq said:
It did make me pick 29th. And this morning there is no active delivery. Strange one.
Are dpd gonna hold onto it till the 29th? It's deffo getting lost then
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Nah, DPD are good at not losing things thankfully. They're about the only courier I trust as they've never let me down.
No movement on mine yet..Still in preparing to dispatch status..ordered on 16th Jan
rocku_dj2000 said:
No movement on mine yet..Still in preparing to dispatch status..ordered on 16th Jan
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Same here, bought on the 16th. I opted for the 256gb Ultra model.
Ordered mine from Samsung Ireland in the 15th , still saying it's being processed
Ordered my 256gb Ultra with Three during lunch. Staying with unlimited data ect for £79 a month (first 6 half price) Contract wasn't up for renewal till April but they only charged £90 for the early cancellation so see that as a result. Currently a £170 extra trade in deal right now too so, selling the buds on top not bad to say the least.
Read people are having Klarna/finance declined so saves that hassle of going through Samsung direct.
They told me it would arrive by Tuesday at the latest.
Batfink33 said:
Samsung direct with student discount and trade in old phone, I can get Ultra 256 for £790. Just hovering over the "purchase" button.
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Worth checking the non-student price - you get a better trade in value (£350 Vs £210 for an S10+) so it was actually slightly cheaper for me
jayjay2244 said:
Ordered my 256gb Ultra with Three during lunch. Staying with unlimited data ect for £79 a month (first 6 half price) Contract wasn't up for renewal till April but they only charged £90 for the early cancellation so see that as a result. Currently a £170 extra trade in deal right now too so, selling the buds on top not bad to say the least.
Read people are having Klarna/finance declined so saves that hassle of going through Samsung direct.
They told me it would arrive by Tuesday at the latest.
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This Tuesday coming?? That would be sweet
mtm1401 said:
Worth checking the non-student price - you get a better trade in value (£350 Vs £210 for an S10+) so it was actually slightly cheaper for me
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Yeah, I checked. They gave me a better price for the 8pro but it was still £10 more expensive. Maybe there's a bottom limit they'll sell it for.
Ordered mine from Samsung for delivery on the 29th. The status is on 'Preparing Dispatch'. Samsung have always been reliable in the past.
FF
Silver 512Gb from Amazon, delivery stated as due on the 30th. Had over £900 in Amazon vouchers, or would have gone direct from Samsung for huge trade-in on aging but serviceable 256Gb S9+. Instead that's probably going on eBay, with loads of extras.

Question Pre Order Threads (Worldwide)

Noticed there wasn't a thread about this...
Anyone had their pre order turn up?
What about your claim?
Im in the UK and waiting for my Ultra Keyboard. Claim approced on Launch day... Still waiting.
What about you?
U.S. Wi-Fi only S8 Ultra 512 GB pre-order here. I ordered February 23rd, originally had expected delivery of April 15th, since yesterday or the day before it's April 19th for both the tablet and the keyboard.
We had a preorder bonus of a Keyboard in the UK. Normally they ship in 2 weeks rather than 45 days, but its been a little longer than I thought it would be...
Feel for you. I had the X906B delivered on Launch Day as preorder from Three...
They only did the X906 / 8GB / 128 GB version.
Current Backorders with Carriers in the UK Vary between 2 and 4 weeks.
Vodafone - 3 Weeks.
EE - 2 weeks
O2 - 2 weeks
Three - 4 weeks.
UK, got the Ultra on lunch day. Still waiting for the keyboard.
Already got my Tab S8 ultra last March 12. Pre-ordered it March 3. (Philippines)
I ordered mine on 22/2 and got it on 15/3 both s8 ultra 512GB 5G and keyboard cover. But this was in sweden
I pre-ordered on 2/18, with a delivery dated of 4/5. Yesterday, I got an email saying 30 day delay..Not happy with that.
Finally after 4 calls (One quite angry one) Its on its way! <3
Ordered tab s8u on 2/16. Got the tab s8u on 3/ 16. This thing is huge. Arrived with the buds 2. Still have not received the kb cover. Getting anxious about that. Samsung Canada basically left me high and dry. Sent 2 emails. Sat on hold for live chat for an entire day. Got through on one call. They were not helpful. Said the same thing as the buggy order tracker webpage. "PROCESSING". The samsung canada webpage hardly loads my order when im logged in, and when i just input my order number it rarely finds it. I will not preorder anything again. A month to deliver it? They couldn't figure out how to send an automated "delayed" email? Really samsung? And not having the kb cover is very frustrating. If anyone wants to buy a pair of buds 2 hmu! Lol. I hope you all get your devices soon. This thing is insane. It's just not very handheld friendly! Constantly worried about dropping it. But it's so thin it's hard to hold.
Oh samsung Canada customer service did reply...like 3 days ago. After I received my tablet. Saying they're swamped. Oh and I was called dumb by the samsung official reddit discord mod/admin. For not knowing that the only way to get any answers was to call them. Guess all the other options are just placators?
lilr said:
Oh and I was called dumb by the samsung official reddit discord mod/admin. For not knowing that the only way to get any answers was to call them. Guess all the other options are just placators?
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Wow. That's a shame some appointed social media mod or admin felt they had to resort to that. Shocking and sad. I hope you get your keyboard soon. At least their live chat went all professional and nice for me, even though they came back and said they couldn't do anything to help me get my Ultra 512 GB any sooner than ~2 months after my pre-order, and that they were working as fast as they can. I have no reason to particularly doubt them, it's just disappointing.
purchase the tab in hk 2/19 and got glass protector on the spot, the keyboard folder got it on 3/17. I had to register online, samsung did not send any email, until its time to collect the folder/keyboard
lloydsw said:
I pre-ordered on 2/18, with a delivery dated of 4/5. Yesterday, I got an email saying 30 day delay..Not happy with that.
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I just got my email, too: "Your shipment has been delayed for 30 days", but the contents of the email are just "We apologize that your Samsung order #__________ is delayed more than 30 days." so at least, I don't think they're saying it's delayed even further than it already was, at least not yet according to my expected delivery date, since I ordered on February 19th, and the initial delivery date was said to be April 15th, and it changed to April 19th in the last couple of weeks or so.
roirraW edor ehT said:
I just got my email, too: "Your shipment has been delayed for 30 days", but the contents of the email are just "We apologize that your Samsung order #__________ is delayed more than 30 days." so at least, I don't think they're saying it's delayed even further than it already was, at least not yet according to my expected delivery date, since I ordered on February 19th, and the initial delivery date was said to be April 15th, and it changed to April 19th in the last couple of weeks or so.
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An update: four days after the email citing a 30 day delay, I got another saying it's shipped. FEDEX showing it will be here next Tuesday.
We in Hong Kong collect the gift from the service center, hk s not like the rest of the world which rely on mail.
lloydsw said:
An update: four days after the email citing a 30 day delay, I got another saying it's shipped. FEDEX showing it will be here next Tuesday.
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Awesome! I'm hoping something similar happens for mine.
Hi all!
Ordered mine (ultra 5g 512 with keyboard) on March 6th and got it on the 8th !!
Nice surprise : it arrived with the cover keyboard even if it was supposed to be shipped a week later.
I got my keyboard and couldn't get on with it.
I ended up getting the book cover instead - Very nice indeedy!
I ordered my S8+ on Feb 18th, it just got pushed back to April 26th. Bummer.
Oh!!!!! Samsung just changed the date of my delivery of the Tab S8 Ultra 512GB Wi-Fi for the second time, now April 26th. It was April 19th up through yesterday, and April 15th originally (pre-ordered February 23rd).
Finally! Samsung has said they've shipped my Tab S8 Ultra 512GB Wi-Fi and should arrive two days from now. No word on the keyboard, yet - still shows as not shipped.

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