Overall after using an iPhone 2G - 4G for the past 5 years. I feel this phone is a major leap in context with UI, and on-screen keyboard.
The only thing that seems to be bothering me is the Proximity Sensor, everytime Im on a call the proximity sensor fails to keep the light off and the call gets ended or another call gets placed.
Is this a HTC design error? Or a problem with the OS?
It's obviously a faulty device. Fortunately very few HD7 suffer from this issue (while so many iPhone 4 have it) so I strongly recommend you get your device swapped asap.
Are you sure? As I hold the phone diagonally across the cheek it seems to work fine. But when I lower it downwards towards my shoulder the light comes on.
It's your call, but seing you actually having problems while making a call then I'd swap it.The promixity sensor should be working not worse than how it was meant to.
I do have long hair which usually is over my ears, may be that can be an issue. I'm just trying to analyze the problem here since its a grey market peace and will be difficult to swap for a newer one.
That may be the cause , I can't say a definitive "diagnostic" to your problem. All that I know is that from almost all the cases I know with P.S. problems the majority did have a faulty one. I see you are from India , did you buy yours from eBay ?
Hey guys, got my Focus S about a month ago and everything is working fine. I have noticed one semi-minor bug and want to figure out if its software/hardware related.
On shorter calls (30 seconds-1 minute), when I move my phone away from my face, the screen wakes back up like normal so I can hit End Call.
However, on longer calls (more than 3-4 minutes), when I move the phone away from my face, the screen stays black, and only wakes up when the other person hangs up, after 4-5 seconds.
Its as if the proximity sensor times out, and forgets that my face is there? This seems like a software issue since it works normal on shorter calls. Anyone have any insight on this? I'm still within thirty days of purchase with ATT so I can swap out my unit by this Sunday.
Thanks!
My Focus does this as well, it's always done it and bugs the hell out of me.
Well that makes me feel a lil better >... but it does seem to be a software issue.
Just a theory but, if the samsung focus S has the diagnosis app you could try recalibrating the proximity sensor. There is a thread that has already adressed calibrating the proximity sensor on the original samsung focus.
The diagnosis menu for the Focus S is different than that of the Focus... theres no way to calibrate the proximity sensor on our S's..
I have noticed this same thing. I thought that sensor was real neat until it didn't work all the time. I am still within the window I am contemplating taking jt back for the titan. Not sure yet though. Just seems to maybe be a better phone...
I'm pretty sure I remember my Focus S doing this once. I'll try and test it today and I'll get back to you.
Absolut` said:
The diagnosis menu for the Focus S is different than that of the Focus... theres no way to calibrate the proximity sensor on our S's..
Click to expand...
Click to collapse
please dont take offence, but i dont quite thats an accurate statement. i know many of the diag menu options arent available in the focus s as they were in the focus, but weeks back i do remember testing this function...although i dont recall in what diag function. if i get time, ill see if i can find that function and report back.
Does anyone here knows how to test the sensor that activate the Intelligent Screen when the Moto X gets out of the pocket?
I've had some issues when I remove it to see these notifications or just check the time. The "flip" sensor works flawlessly, but the sensor that activate the screen after remove it from pocket is not working 90% of the time.
I think that is the lighting sensor that activate this move, but I'm not sure yet.
I had an Sony that have a menu that you can check all sensors to see if it's working. Maybe Motorola have some of that to.
Can anyone help me clear this issue? I'm not in the mood to leave for maintenance, since it's so new that I'm concern about the technical specialization of the team that may check it.
It's the forth day of usage and these past 3 I've had no issues with it. All other movements works fine tough.
Thanks all.
Mine does it mostly from accelerometer I think because I can have it sit on the desk but if I try to active the proximity sensor, it doesn't react.
I think there may be an issue with some phones with that 'remove from pocket' sensor. My first MotoMaker X would routinely be on (and in Facebook, Twitter, etc) when I pulled it out of my pocket. The newer MotoMaker X I have however, I never have that issue with.
Wondering if someone (hopefully more than one) can check something to see if this is an issue with my particular phone or something related to the software/hardware. It seems that when a call is placed or received, the proximity sensor goes to "far" and won't reset until it is uncovered and then re-covered. I have searched through the Verizon HTC One forums and have not found anything related to this issue.
If the proximity sensor is covered, and I make a call (via bluetooth headset (double click for last dialed)) or receive a call, the proximity sensor goes to the uncovered state. It then stays in that state until I uncover and then re-cover it. How I checked this was using Elixir 2 and checking the sensor data. I also set up variables in Tasker and Automagic.
So, this was my test procedure:
I start the sensor data in Elixir 2 for the proximity sensor. I cover the sensor with my finger (it now shows "near"). I use my bluetooth headset to place a call. The screen comes on with the current call. I back out of the current screen (the phone screen) and get back to Elixir 2 sensor data. The sensor now shows "far". From that point on, until I uncover the proximity sensor and then cover it, it shows far. I set up variables in Tasker and Automagic that show the same results.
I am running the stock debloated ROM. Rooted and S-Off.
EDITED:
So, this is the latest for my issue. I went from stock ROM to ViperOne 5.8.0. I am still getting the same results. So, I think I have eliminated the software side of it. Would that be right? So, it could be the firmware or the hardware? I'm still wondering if it's my phone only or if it is an issue with the HTC One in general. Is there anyone that can check this? Or give me another route to take?
I'm on ViperOne 5.8.0
Android 4.4.2
Senses 5.5
Any other info you might need, please just ask.
Some thing like that happened to me and i posted a thread and no answers.
My problem is that when the phone is in my pocket only one speaker is ringing(the lower one) and when on the desk face up both of the speakers are ringing.I noticed this affects only the call option(if i get a sms/notication and it's in my pocket/desk both of the speakers work).i've made all off the tests i can find am the problem seems to be from software.When i cover with my finger the sensor and some ones call s me only the bootom speker is ringing,when removing my finger from the sensor and receving cal SURPRISE both of the are ringing.
I've change the software ARHD 53 with ELEMENTALX Kernel.
Cid TMOB-101
alex.foto said:
Some thing like that happened to me and i posted a thread and no answers.
My problem is that when the phone is in my pocket only one speaker is ringing(the lower one) and when on the desk face up both of the speakers are ringing.I noticed this affects only the call option(if i get a sms/notication and it's in my pocket/desk both of the speakers work).i've made all off the tests i can find am the problem seems to be from software.When i cover with my finger the sensor and some ones call s me only the bootom speker is ringing,when removing my finger from the sensor and receving cal SURPRISE both of the are ringing.
I've change the software ARHD 53 with ELEMENTALX Kernel.
Cid TMOB-101
Click to expand...
Click to collapse
Well, seems to be the same here. I have this posted under the Verizon HTC One > One Q&A, Help & Troubleshooting as well as here and at the Android forums. It seems that either no one else is having this issue, no on cares or no one can run this test with free programs. I dunno. The problems I have is that I use by bluetooth headset most of the time. I am a blue collar worker and try not to pull my phone out of my pocket when my hands get filthy. But, when I take or make a call using the headset, the display kicks on and then stays on because I can't use the proximity sensor to turn the screen back off. Guess I'll have to try other routes. This sucks. LOL
I haven't heard of the other issue you are referring to. I can tell you that I have not had that issue with my One. Doesn't mean that it's not a problem. Have you checked the Sounds settings for pocket mode and quiet ring on pickup? If so, I think I would try to either get with Verizon about it or maybe even HTC. It definitely sounds like it could be a phone issue. But I'm kind of new to all of this.
Same problem here, when i'm in a call the screen go on, very annoying.
Now i'm trying this app "rezound prox sensor calibrator"
I've tried every possible solution including Pocked mode& Quiet ring.I still think this is a soft bug till further notice.
Lets hope we get a answer soon.Btw same here with the headset,I'm using a hands free and when i answer/call some one i must manually turn off the screen or its turn of by itself after 1-2 min i think.
psicobelico said:
Same problem here, when i'm in a call the screen go on, very annoying.
Now i'm trying this app "rezound prox sensor calibrator"
Click to expand...
Click to collapse
It's not a calibration issue. When the phone rings or you make a call via a headset and the proximity sensor is covered (ie. in your pocket or screen face down), the display kicks on and the prox sensor seems to default to "far" or "uncovered" (whatever term you like). It will remain at that value until you ACTUALLY uncover the sensor and then cover it back again.
alex.foto said:
I've tried every possible solution including Pocked mode& Quiet ring.I still think this is a soft bug till further notice.
Lets hope we get a answer soon.Btw same here with the headset,I'm using a hands free and when i answer/call some one i must manually turn off the screen or its turn of by itself after 1-2 min i think.
Click to expand...
Click to collapse
The problem I have is that while the display is ON and sitting in my pocket, I have a chance of butt dialing someone or starting programs that drain the battery in addition to the dsplay being on. Not to mention, with the display on in my pocket, the heat builds up in the phone. I guess I have a $700 butt warmer? LOL
Is anyone else having an issue with the always on display? Not a big deal but occasionally the AOD goes off and the tap to wake function doesn't work. Unlocking/locking the phone fixes it but it reoccurs again randomly through the day.
andrewd71 said:
Is anyone else having an issue with the always on display? Not a big deal but occasionally the AOD goes off and the tap to wake function doesn't work. Unlocking/locking the phone fixes it but it reoccurs again randomly through the day.
Click to expand...
Click to collapse
I was having the same issue when I had the edge notification app installed that makes the screen light up around the camera when you get a notification.
Uninstalled and no issues since
Tap to wake not working for me
Not sure if this is connected but in addition to the always on display/tap to wake issue when I'm in a phone call the screen will stay off even when I move the phone from my ear to hang up, see the keypad etc. Again I have to use the power button to wake the screen. A problem with the proximity sensor perhaps?
andrewd71 said:
Not sure if this is connected but in addition to the always on display/tap to wake issue when I'm in a phone call the screen will stay off even when I move the phone from my ear to hang up, see the keypad etc. Again I have to use the power button to wake the screen. A problem with the proximity sensor perhaps?
Click to expand...
Click to collapse
Do you have any notification or edge lighting apps installed?
Mdizzle1 said:
Do you have any notification or edge lighting apps installed?
Click to expand...
Click to collapse
No, I've not installed any apps like that.
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
czm said:
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
Click to expand...
Click to collapse
This is an odd one - are you using a case? I just had a case through the post this morning and now using the phone with the case the issues have stopped! I'll keep checking through the day but as of now all is good.
andrewd71 said:
This is an odd one - are you using a case? I just had a case through the post this morning and now using the phone with the case the issues have stopped! I'll keep checking through the day but as of now all is good.
Click to expand...
Click to collapse
Not using a case. It's sporadic. Tap to wake works fine for a while and then stops. The issue during calls is constant. Not major issues just niggles.
Not noticed any bugs with ambient display, but it has used 20 percent battery in 21hrs.
Seems a bit high to me, have just turned it off, not worth a 5th of my battery.
czm said:
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
Click to expand...
Click to collapse
Yeah I'm having both issues happen RANDOMLY as well. I'm HOPING Google will put out a fix for these two issues very soon.
Tried working with Google's Tech Support Team via chat earlier on the AOD issue. Tried a few things like clearing the cache of the launcher & restarting in Safe Mode then back to Normal Mode, and it seems to be doing it less but then it just did it again for a short time like an hour ago.
Using a case, no edge stuff, and also using Nova Launcher (though it happened in Pixel Launcher as well).
If anyone finds a fix for this, I would appreciate it too!
RockStar2005 said:
Yeah I'm having both issues happen RANDOMLY as well. I'm HOPING Google will put out a fix for these two issues very soon.
Tried working with Google's Tech Support Team via chat earlier on the AOD issue. Tried a few things like clearing the cache of the launcher & restarting in Safe Mode then back to Normal Mode, and it seems to be doing it less but then it just did it again for a short time like an hour ago.
Using a case, no edge stuff, and also using Nova Launcher (though it happened in Pixel Launcher as well).
If anyone finds a fix for this, I would appreciate it too!
Click to expand...
Click to collapse
Mine is fine for a while them randomly the tap-to-wake won't respond. I had also hoped that the OTA would have addressed, but maybe it is affecting far fewer users than other bugs.
czm said:
Mine is fine for a while them randomly the tap-to-wake won't respond. I had also hoped that the OTA would have addressed, but maybe it is affecting far fewer users than other bugs.
Click to expand...
Click to collapse
Yeah. Seems like more and more people are noticing and like me reporting these various issues to Google. So hopefully the next batch will include fixes for all this stuff.
I have same two problem with AOD, touch to wake up and screen off/on when calling.
DOMIN_ said:
I have same two problem with AOD, touch to wake up and screen off/on when calling.
Click to expand...
Click to collapse
I recommend you guys report these issues to Google so to increase the odds of them coming up with an OTA sooner than later. You can call them or chat with them via this link (as I did). Just scroll down to the bottom and choose your contact preference.
RockStar2005 said:
I recommend you guys report these issues to Google so to increase the odds of them coming up with an OTA sooner than later. You can call them or chat with them via this link (as I did). Just scroll down to the bottom and choose your contact preference.
Click to expand...
Click to collapse
On the pixel support forum they also recommend you report it via settings>about phone>send feedback about device. I think this way it also easily picks up the log files.
I believe the answer to all of your questions lies in a faulty proximity sensor. I was driving myself nuts with all of these issues exactly, and no app was the culprit because I factory reset and still had the issue. I'm going to post a link to a Reddit thread that I found that confirmed my suspicions. on Wednesday of this week I went back to Verizon and traded the phone in and now I have received a phone that works 100% as expected.
Reddit thread.
Good luck all, hope this helps.
czm said:
On the pixel support forum they also recommend you report it via settings>about phone>send feedback about device. I think this way it also easily picks up the log files.
Click to expand...
Click to collapse
Yeah I got an e-mail from the support guy to do that as well after he'd ask that I send a bug report. Just did it regarding AOD not staying on all the time and also.............I noticed that Hold for Me doesn't ALWAYS come up when calling businesses. Two examples include T-Mobile Customer Service & a local major hospital in Chicago. In most cases though, it does. Just an FYI. Not sure if this is something that they will fix, but I think it should come up all the time, or AT LEAST when you're calling an established business of ANY kind.
---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------
Morpherios said:
I believe the answer to all of your questions lies in a faulty proximity sensor. I was driving myself nuts with all of these issues exactly, and no app was the culprit because I factory reset and still had the issue. I'm going to post a link to a Reddit thread that I found that confirmed my suspicions. on Wednesday of this week I went back to Verizon and traded the phone in and now I have received a phone that works 100% as expected.
Reddit thread.
Good luck all, hope this helps.
Click to expand...
Click to collapse
Very interesting!
I REALLY don't want to send mine back because I've spent so much time setting it up already (and my sister's too lol). I did some changes in the settings so I'll just cross my fingers and hope it works right.
Is there a way to recalibrate the proximity sensor?
RockStar2005 said:
Yeah I got an e-mail from the support guy to do that as well after he'd ask that I send a bug report. Just did it regarding AOD not staying on all the time and also.............I noticed that Hold for Me doesn't ALWAYS come up when calling businesses. Two examples include T-Mobile Customer Service & a local major hospital in Chicago. In most cases though, it does. Just an FYI. Not sure if this is something that they will fix, but I think it should come up all the time, or AT LEAST when you're calling an established business of ANY kind.
---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------
Very interesting!
I REALLY don't want to send mine back because I've spent so much time setting it up already (and my sister's too lol). I did some changes in the settings so I'll just cross my fingers and hope it works right.
Is there a way to recalibrate the proximity sensor?
Click to expand...
Click to collapse
I don't believe it's a calibration issue. The way mine worked (or didn't as the case may be) was sporadic and seemed to almost be as if the sensor or module was loose? Inside the housing. Quite literally, jostling it around would make it work sometimes. Furthermore, if you download the app in that reddit thread, the proximity sensor tester Link Here, you can sort of gauge yourself if it's actually occurring. With mine, sometimes it would work by swiping my hand over the sensor, the color would change. Other times, the color stayed the same, and as the video showed ,I could put pressure on where the sensor was and change the color. But if it wasn't working, jostling the phone around would sometimes make it work and the color would change.
Additionally in the advanced test in that app, it is supposed to tell you how far away from the sensor an object is. On my (nonworking) phone, that number for distance would be pegged at 0 regardless of how far away my hand was. However if I put pressure on the sensor, it would jump to like 5 cm.
See if your phone is doing these things. If so, I would recommend you get it replaced, as it likely will not work properly otherwise. Verizon deemed this a hardware issue when I swapped phones. Also note that I factory reset twice, and one of those times I imported literally nothing when setting it up. So it wasn't a settings or app issue. I do believe there's a rash of faulty proximity sensors going on here.
Morpherios said:
I don't believe it's a calibration issue. The way mine worked (or didn't as the case may be) was sporadic and seemed to almost be as if the sensor or module was loose? Inside the housing. Quite literally, jostling it around would make it work sometimes. Furthermore, if you download the app in that reddit thread, the proximity sensor tester Link Here, you can sort of gauge yourself if it's actually occurring. With mine, sometimes it would work by swiping my hand over the sensor, the color would change. Other times, the color stayed the same, and as the video showed ,I could put pressure on where the sensor was and change the color. But if it wasn't working, jostling the phone around would sometimes make it work and the color would change.
Additionally in the advanced test in that app, it is supposed to tell you how far away from the sensor an object is. On my (nonworking) phone, that number for distance would be pegged at 0 regardless of how far away my hand was. However if I put pressure on the sensor, it would jump to like 5 cm.
See if your phone is doing these things. If so, I would recommend you get it replaced, as it likely will not work properly otherwise. Verizon deemed this a hardware issue when I swapped phones. Also note that I factory reset twice, and one of those times I imported literally nothing when setting it up. So it wasn't a settings or app issue. I do believe there's a rash of faulty proximity sensors going on here.
Click to expand...
Click to collapse
Hey Morpherios,
Ok.............downloaded that app and tried it out several times. It passed some of the time, but then I'd try it again a few minutes later and it would fail on both tests. Ughh!!
You think even though it passed a few times I still need to replace it?