Locked blank screen S8+ - Samsung Galaxy A8+ (2018) Questions & Answers

Noticed shut off & on action, couldn't shut off. Allowed battery to die, now blank screen with access to camera only. No keypad for pin, any ideas? Thank you in advance

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Brightness after phone call / key unlock issues

Hello everyone. I have an AT&T Tilt, and it's great so far, except for two issues:
1) After I end a phone call, the backlight seems to go off and the screen is very dim. Pressing keys does not bring the backlight back. If I power the screen off and on, the backlight comes back on and the screen is at its normal brightness.
2) I lock my AT&T Tilt using the "Device unlocked" area on my home screen, and when I unlock the phone, sometimes it asks for my PIN, and sometimes it just shows the unlock button on the screen. My settings are for a 12 hour timeout.
If anyone can shed any light on possible fixes to these issues, that would be great. Thanks!
mrbofus said:
Hello everyone. I have an AT&T Tilt, and it's great so far, except for two issues:
1) After I end a phone call, the backlight seems to go off and the screen is very dim. Pressing keys does not bring the backlight back. If I power the screen off and on, the backlight comes back on and the screen is at its normal brightness.
2) I lock my AT&T Tilt using the "Device unlocked" area on my home screen, and when I unlock the phone, sometimes it asks for my PIN, and sometimes it just shows the unlock button on the screen. My settings are for a 12 hour timeout.
If anyone can shed any light on possible fixes to these issues, that would be great. Thanks!
Click to expand...
Click to collapse
I have the same issue after a phone call....
Same issue here too... it doesn't happen when on USB-power... and I don't remember it doing this before the security-Exchange policy was forced onto my phone.
http://forum.xda-developers.com/showpost.php?p=1566518&postcount=2
I think this happens coz the phone goes into standby / lock mode during your phone call. Just press the on/off button to turn screen off, and press again to turn on. Now your phone will be responsive again.
Minor bug.
Or you can just scroll the volume wheel to turn it back on.
michi123 said:
http://forum.xda-developers.com/showpost.php?p=1566518&postcount=2
Click to expand...
Click to collapse
thanks michi
thanks everyone for your replies. I will try the StayUnlock application.
I still don't understand my second issue though. If the bug is causing this issue, shouldn't it at least be consistent in either requiring me to type in my PIN or just hit the unlock button? I have set my phone to lock after 12 hours, so it should never ask for my PIN, just the unlock button...
I now see that people have been having the first issue since the Cingular 8125 but I have been unable to find any references to my second issue.
ATT Til and Backlight
When making a phone call, once connected, about 12 seconds later the screen goes dark regardless of the setting on the backlight. I am not using a password, and the only way to get back is to use the power button. using the phone button puts the call on hold

[Q] Unlocked Atrix HD from AT&T, now stuck at grey screen

Hi, I received an unlock code and I followed the directions.
I put in my T-Mobile sim card and started my Atrix HD. When it finished loading, it went to this grey background screen that asked for the unlock code with either option of "Enter"ing or "Dismiss"ing. I inputted my code, and pressed Enter to unlock it. After that, the two options disappeared as well as the bar for entering the code, but stayed on that same grey background screen with nothing but that and the time, signal strength, battery life, etc. on the top of every android. About 5 seconds later, my phone picked up T-mobile and was finally unlocked (I was getting texts, etc), but it was still on the grey background screen. I've been waiting for over 2 hours now, and it is still stuck on the grey screen. I have tried pressing the home button, the back button, and the tabs button, but none of them does anything and stays on the grey screen. I am able to turn the screen off and on and adjust the sound with the physical buttons, and everything works at the locked screen. When I try unlocking the screen, opening the camera, opening the phone or text, it all goes back to the grey screen. Also when I try turning off the phone with the physical button, no option of powering off appears on screen, it just stays on the grey screen.
Help! How do I get rid of this grey screen. I have not tried restarting because I do not know how to restart the phone without being given the option by pressing the power button. I've held the power button, but that did nothing.
Solution
themare said:
Hi, I received an unlock code and I followed the directions.
I put in my T-Mobile sim card and started my Atrix HD. When it finished loading, it went to this grey background screen that asked for the unlock code with either option of "Enter"ing or "Dismiss"ing. I inputted my code, and pressed Enter to unlock it. After that, the two options disappeared as well as the bar for entering the code, but stayed on that same grey background screen with nothing but that and the time, signal strength, battery life, etc. on the top of every android. About 5 seconds later, my phone picked up T-mobile and was finally unlocked (I was getting texts, etc), but it was still on the grey background screen. I've been waiting for over 2 hours now, and it is still stuck on the grey screen. I have tried pressing the home button, the back button, and the tabs button, but none of them does anything and stays on the grey screen. I am able to turn the screen off and on and adjust the sound with the physical buttons, and everything works at the locked screen. When I try unlocking the screen, opening the camera, opening the phone or text, it all goes back to the grey screen. Also when I try turning off the phone with the physical button, no option of powering off appears on screen, it just stays on the grey screen.
Help! How do I get rid of this grey screen. I have not tried restarting because I do not know how to restart the phone without being given the option by pressing the power button. I've held the power button, but that did nothing.
Click to expand...
Click to collapse
Nevermind! I found the answer to own question. Since the lock screen still works, I just went to the lock screen and without unlocking the screen, I pressed the power button and the power off options appeared on the lock screen. So I was able to restart my phone that way. The grey screen is gone after I restarted. Hope this helps.
themare said:
Nevermind! I found the answer to own question. Since the lock screen still works, I just went to the lock screen and without unlocking the screen, I pressed the power button and the power off options appeared on the lock screen. So I was able to restart my phone that way. The grey screen is gone after I restarted. Hope this helps.
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Click to collapse
Yes, i faced the same thing and had to reset phone!
How did you reset?
Im encountering the same problem after entering an unlock code... except that I do not have acces no any other options on my phone.
I introduced the unlock code and now I have a grey screen...
Any ideas?
marcelarr said:
Im encountering the same problem after entering an unlock code... except that I do not have acces no any other options on my phone.
I introduced the unlock code and now I have a grey screen...
Any ideas?
Click to expand...
Click to collapse
Just press the power button once (without holding it) like you're locking the phone. The screen will turn black, now press it again, you'll see the lockscreen now press and hold the power button till you see the power off option coming up.
Sent from my MB886 using Tapatalk 2

Phone not locking when screen times out

Hey everyone,
I encrypted my phone and installed MobileIron to get work email and calendar. Ended up removing it all and decrypting phone after a few weeks. Since then, my phone isn't locking when the screen times out. If can be sitting with a black screen, but soon as I touch the home button it's awake and ready for action. It seems to lock eventually after sitting for an indeterminate amount of time.
Where the heck is the setting to control how long the phone waits before locking (requiring swipe or pin, not just turning off screen)? I know when I had the phone encrypted I found it and changed it to like 15 minutes so I didn't have to enter my 8 digit pin every couple of minutes, but now that its decrypted I am either blind or that setting is gone....
Thanks in advance.
UnexplainedBacon said:
Hey everyone,
I encrypted my phone and installed MobileIron to get work email and calendar. Ended up removing it all and decrypting phone after a few weeks. Since then, my phone isn't locking when the screen times out. If can be sitting with a black screen, but soon as I touch the home button it's awake and ready for action. It seems to lock eventually after sitting for an indeterminate amount of time.
Where the heck is the setting to control how long the phone waits before locking (requiring swipe or pin, not just turning off screen)? I know when I had the phone encrypted I found it and changed it to like 15 minutes so I didn't have to enter my 8 digit pin every couple of minutes, but now that its decrypted I am either blind or that setting is gone....
Thanks in advance.
Click to expand...
Click to collapse
First thing is to go to settings > lockscreen > screen lock and change it to pin or swipe or something other than swipe until your device recognizes when you've locked it. If it starts locking with the pin engaged go back and turn it to swipe and see if it locks on its own again. Second I imagine that it locks when you press the power button to turn the screen off? Set your screen timeout to an obscenely high number so that you remember and get in the habit of locking the device by pressing the power button. This is just for habit because Android (the base system) engages the lockscreen when the power button is pressed and the screen is on. If you are running a custom ROM you could dirty flash to put system settings back to default and if you are on stock out of the box you may have to factory reset to get settings back to their default state. I know that last one is less than optimal, but if the first two options (changing the lockscreen type and locking manually) are not a good work around then you will either have to do the encryption routine again to see if it fixes it and if it doesn't then you may have to factory reset.

Touch screen stopped working all of a sudden. Registers random inputs

Hey, so my phone has been working fine and then all of a sudden I tried to double tap to turn the screen back on and it didn't work. So I pressed the power button and the screen turned on but I couldn't drag to unlock the screen. I tried tapping all over the screen and dragging and nothing make it unlock. I held the power button down and tried to select to power off, power off and restart, airplane mode, or cancel and none of them worked either. I took out the battery and put it back in and still nothing. The touch screen wouldn't register my inputs but would instead register random inputs throughout the screen and then stop doing that. I took the battery out and put it back in and even in TWRP it would register random inputs and then stop doing stuff altogether. I don't know what the heck to do.
sohungry said:
Hey, so my phone has been working fine and then all of a sudden I tried to double tap to turn the screen back on and it didn't work. So I pressed the power button and the screen turned on but I couldn't drag to unlock the screen. I tried tapping all over the screen and dragging and nothing make it unlock. I held the power button down and tried to select to power off, power off and restart, airplane mode, or cancel and none of them worked either. I took out the battery and put it back in and still nothing. The touch screen wouldn't register my inputs but would instead register random inputs throughout the screen and then stop doing that. I took the battery out and put it back in and even in TWRP it would register random inputs and then stop doing stuff altogether. I don't know what the heck to do.
Click to expand...
Click to collapse
Turn off your phone and inspect the screen. You may have some spot of oil that causes multiple touch inputs. Other temperature conditions that introduce condensation can have the same effect.
If not hardware, try to get to your recovery with and and make a backup first.

Screen won't stay on after boot.

I have a stock XP, after restarting yesterday, the screen turned off after 2 seconds in the home screen.
The LED flashes, get text alerts and calls. Can not answer them though. When I restart again the screen comes back on,
I can put the password to confirm a restart and then the screen goes black after it shows the home screen.
Any ideas or fixes?
Thank you

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