Lots of issues with Z3. Media audio, fast charging, etc. Help!!! - Moto Z3 Play Questions & Answers

Stock Z3 running Android 9
Issue #1 the power button is very unresponsive.
Issue #2 No option to wipe cache partition. Is there another way to do this because the option isn't in the recovery menu on this phone.
Issues #3 & 4 - This is weird. I was listening to YT Music using bluetooth yesterday and the music randomly stopped. I didn't pay much attention to it at the time but later realized that none of the media audio was working. I turned off BT, tried different apps, force closed all running apps, checked all audio settings, and still nothing. The front speaker still works because it will play ringtones. I rebooted, reset app permissions, cleared cache on all running apps. Moto Mod speakers will not play media audio either. Also, noticed that the phone will no longer fast charge either. This is the first time this has happened so I'm thinking it's somehow related. I tried multiple chargers and cables and it charged extremely slow, so slow that the battery percentage would not go up while plugged in with the screen on. I didn't get it wet or anything unusual. This morning, I reconnected my BT speaker and audio still plays but still no sound at all on the phone or Mods.
The audio issue is probably the most important for me to fix. I can live with the rest. Anyone have any suggestions or similar problems?

Demon27 said:
Stock Z3 running Android 9
Issue #1 the power button is very unresponsive.
Issue #2 No option to wipe cache partition. Is there another way to do this because the option isn't in the recovery menu on this phone.
Issues #3 & 4 - This is weird. I was listening to YT Music using bluetooth yesterday and the music randomly stopped. I didn't pay much attention to it at the time but later realized that none of the media audio was working. I turned off BT, tried different apps, force closed all running apps, checked all audio settings, and still nothing. The front speaker still works because it will play ringtones. I rebooted, reset app permissions, cleared cache on all running apps. Moto Mod speakers will not play media audio either. Also, noticed that the phone will no longer fast charge either. This is the first time this has happened so I'm thinking it's somehow related. I tried multiple chargers and cables and it charged extremely slow, so slow that the battery percentage would not go up while plugged in with the screen on. I didn't get it wet or anything unusual. This morning, I reconnected my BT speaker and audio still plays but still no sound at all on the phone or Mods.
The audio issue is probably the most important for me to fix. I can live with the rest. Anyone have any suggestions or similar problems?
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Have you tried a factory reset on the device cause it could have a bad file somewhere in the firmware

Related

Music stops playing | Wiping the cache advice request!

Hey guys.
I'm having some trouble with the audio playback on my N1. If i start the music player, after 20-30 minutes it pauses the playback. It doesn't close the app, it just pauses. I can unlock the screen and press play again. The music player clearly is on pause because the time label blinks.
This started happening after 2 weeks of installing frf50. Now i'm on frf91 (came as OTA). Do you guys know why and if there's a solution?
In case there's none, can you please guide me how to wipe all the cache on the phone so i can factory reset it after?
Thanks.
PS: Running services: ListenService (Google Listen), Comment Service (Wordpress), StartAlarm_Service (EasyMoney), BatteryIndicatorService (Battery Indicator Pro), NetCounterService (Net Counter), FancyRefreshService (Fancy Widget), UpdateService (Pure Calendar Widget), Google Messaging Service (Google Services Framework), GenieRefreshService (News and Weather), MediaPlaybackService (Music), Smartkeyboard (Smart keyboard Pro).
Today, when i was getting ready to leave home, I started the music player and after putting the phone into my pocket (3 seconds) the music stopped in the same manner. While i was on my way home, everything worked ok.
Ok, maybe nobody has this problem.
Could you at least help me by explaining what cache do i need to clear before/after the factory reset. I don't really understand that stuff.
Thanks.
Nobody?!?!
Can't believe nobody is able to explain to me how to wipe the cache or at least point me to a thread that explains this.
I read about wiping the cache when you root and install a custom rom, but i would appreciate if someone can explain if the wiping is OK when doing a factory reset.
When should that be done... little details like this.
Thanks.
I've had this same problem. My player will stop randomly on me in music, Google Listen and Stitcher. I would doubt it's limited to just theses applications. I am pretty new to the Android thing too, just got an N1 about three weeks ago.
Not sure about the cache thing but you're not the only one having this issue.
It isn't a cache issue, wiping it probably won't help.
It is most likely your headphones. Specifically the plug in the phone. It is triggering the playback controls. The headset that came with the NExus has extra controls that send signals back to the phone, people have seen those being triggered accidentally with other headphone plugs, or when inserting or removing the plug.
Try playing without a headset when you have the time, I bet it won't stop randomly on you.
It could be that the plug is a little loose, or there is a small short in the wires. I would recommend trying different headphones.
I have this same problem, blocking headset commands didn't help (i was wondering if erroneous headset commands were being sent or something) but it happens both on bluetooth and wired, so it seemed unlikely.
I noticed in your listed services that Google Listen is listed. I ran a logcat on my phone for a few hours while listening to music until the pause suddenly happened. I looked at the log and what is happening is Google Listen kicks on to check if there are any podcasts in your queue that should be downloaded in the background. At the same time it also registers for media button events and requests audio focus for some reason even though it's just in the background - when it requests audio focus it causes other media players to pause.
I submitted this as a bug report to the Google Listen discussion group, but honestly, who knows if or when it will be fixed. I don't know of a work around other than uninstalling Google Listen.
-Dan

[Q] Sound issue with N6

so i plugged my (unrooted) N6 into my desktop last night to try to USB tether. Not only did the connection fail (all drivers are installed) but after disconnecting, The ringtones, dialtones, play music, and in-call audio through the earpiece stopped working. I later found out that the audio worked with speakerphone enabled but the mic was not responding. I went through all of Google's troubleshooting steps while chatting with support, performed a factory reset, and even went as far as manually re-installing the factory image (wiped the cache too), all to no avail. Then suddenly this morning just as i was about to RMA the handset with T-mo, it started working again. What i did notice is that the OS may be lowering the volume for these features to some undetectable level and then it gradually turns it up in use. Wondering if anyone has encountered this issue or maybe has some ideas about how to fix this because i am clueless about what happened...
Seriously this Nexus has big issue with the speaker. I see so many thread related to speaker issue....
It has to be all software related. WTH....
jtwlbz said:
Seriously this Nexus has big issue with the speaker. I see so many thread related to speaker issue....
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Horrible audio quality with bluetooth

I have a BMW and i listen to music with google play over bluetooth when i drive.. my last phone was a Nexus 5 and it worked very well.. but.. i upgraded to a LG G4 from tmobile and ugh, bluetooth audio quality is crap. i have pops and clicks and music repeats several seconds at a time.. it slows down, and sometimes sounds like im under water..
i did go to battery options and checked google music so it wont go in power mode when the screen is off.. but i cant find any other option that will help..
any ideas?
I had that problem with lollipop but marshmallow update fixed it.
Try clearing cache under the storage section in the general settings. I had that problem coming from 5.0 to 6.0.
It helped a lot, but I still get the same pops and skips (although not as often or intensely) if I haven't rebooted for a while or I haven't cleared background apps. Typically, doing one or the other solves the problem for a few weeks.
I'd also suggest looking up bluetooth audio problems for android. It's obviously very general, but I've found that sometimes what worked for another phone/OS version actually helps.

What Could Cause Bluetooth Audio Stutter? [6.0.1]

Hey everyone,
I've been battling this issue since Day 1, and its been a bumpy road. It seems as though this is a widespread issue across many Android devices, and fixes range but none of them seem to completely eliminate it.
When connected to Bluetooth audio, certain devices, the audio stutters or "skips". Ive noticed this extensively in KItKat. One fix for rooted devices was to increase the idle CPU frequency, I did so with Tasker and it definitely suppressed the stuttering, but did not completely eliminate it.
One of the most notable points of stuttering is when you answer a call via Bluetooth, then hang up. After hanging up, and music resuming, there is a solid ~10-20 seconds of constant stuttering and skipping until playback returns to normal.
Imagine my surprise when I upgraded to 6.0.1, and had absolutely no stuttering without increase CPU frequency or anything! Just buttery-smooth playback, all the way through, even after hanging up a call.
However, a couple of weeks after, the issue came back again. I had to re-enable my task to increase idle CPU frequency, and that horrible stutter after hanging up a call is back, strong as ever. To me this indicates perhaps something I modified after stock interfered., however nothing I can think of should come close to affecting it, other than XPOSED (however, XPOSED was installed prior to this issue coming back up, and no new modules were added)
Additionally, since Marshmallow, my phone won't reconnect automatically to my head unit. For example, when my car is on accessory mode and the stereo is on and BT connected. When I start the car, the system momentarily turns off for ~5 seconds at most, and turns back on. With Lollipop it would automatically reconnect, here is causes some serious problems as the only way to get them to reconnect after is to turn off the stereo and the phone, and turn both back on again. Sometimes I even have to do a couple of cycles.
Does anyone have any ideas?
i tried to do everything possible to fix the issue... I have a stuttering keyboard as well... anykeyboard I use seems to stutter, it lags a little, but most words that i type apear two times...
I have no issues at all like that, or stuttering throughout the system. It is specifically related to Bluetooth audio.
Anyone?
I've always thought kernel
unibomber said:
I've always thought kernel
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If you do not have this problem, what kernel do you use? I just flashed BeastMode today, hoping that will bring me a bit of luck. However as it worked initially and a few weeks later broke down into the pathetic mess once again, I have my doubts
I use power amp and in advance I set thread priority to the highest and audio buffer to 750ms. I've used them all and haven't had skipping
unibomber said:
I use power amp and in advance I set thread priority to the highest and audio buffer to 750ms. I've used them all and haven't had skipping
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Seems to have improved it, but reconnect issue is still present
The reconnect issue may be related to the stuttering.
The unit may be also trying to download contacts at the same time which causes the stutter.
Have you tried unpairing it from the unit, renaming your phone and then pairing it again?
Will Rickards said:
The reconnect issue may be related to the stuttering.
The unit may be also trying to download contacts at the same time which causes the stutter.
Have you tried unpairing it from the unit, renaming your phone and then pairing it again?
Click to expand...
Click to collapse
I have in fact tried to re-pair the unit many times, to no avail. Factory resets also yield no benefits. It is set to auto download contacts, I'll try to disable that option to see if it improves anything.
I have the stuttering almost removed, however it still sometimes occurs. On a recent long-distance road trip, it randomly started stuttering after playing flawlessly for 1.5 hours, it was incredibly frustrating. I rebooted the phone, and the stereo, reconnected and it started playing smoothly again. Keep in mind however this is with both raising idle CPU frequency, and changing the poweramp options mentioned in Post #7
Perhaps I should try a custom ROM?
You can also try stopping media scanning. I think there is a xposed plugin
I only notice this on a non-name-brand headset. (Also, after it happens, I disconnect and reconnect...and it works fine from there on out...until Power down) My other 3 don't have this problem. Music plays, get a call, hang up, music pick right up. Didn't read your post in detail to see if you've tried a different pair of BT receiver.
FWIW it's not just you, also use PowerAmp, have the buffer turned up, and also get stuttering. On pvsgh's stock rooted deodex'd debloated 5.1.1 with beast mode 1.92 + ZL fix and both my motorola s10 headset and sharkk speaker stutter from time to time. It does not seem to be universal. In the beast mode thread it bluetooth audio issue was brought up, but didn't really get much attention ::shrugs, palms up:: I even limited them to media only but still get the stuttering.
Like so many things it seems, it worked ok before the MM update (910t3 on dok2 ootb) and now doesn't. Kinda like my ability to sign into enterprise level (work - EAP login) routers...
CM12.1 didn't make a difference in my case. Been on several stockish 5.1.1 roms as well. It still happens. Swapping out roms doesn't appear to pay off. It hasn't for me anyway :-/
Interested to see if a solution (or a cause?) lands here...
Sent from my SM-N910T3 using XDA-Developers mobile app

Question Screen off audio with wired headphones bug with march update ( 3/5/2023 ) Updated with workaround

I got the OTA and one of the issues I ran into was actually listening to any media app ( Spotify, Youtube, YT Music, etc. ). Whenever I turn the screen off, the audio stops and when you wake the screen to unlock it has a terrible slowdown. I tried this in Safe mode and even factory reset and the issue is still there. I does not happen with the screen on if you're watching a video, etc. only when the screen goes off. Anyone else having this problem?
Edit: I think I found and workaround for this and was driving me crazy cause I listen to a lot of podcast/music whie driving Go to settings/system/developer options/default usb configuration/ and switch it to " no data transfer ". DO NOT tick any other option.
Yes, I am having the same problem, and since I use a wired headset for work calls all day, this is a significant problem.
Your work-around appears to work, but this needs to get fixed.
I have the exact same problem on my Pixel 6 since the March update, identical symptoms including the massive slowdown, and it's infuriating. While doing tests to try to find a work around it suddenly also blasted to 100% volume for some reason causing hearing damage.
April update fixed this issue.

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