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I can't put my finger on this issue I've been having with my Note.
Don't get me wrong, this device is a godsend!
The problem I've been having is that sometimes when I take my Note out of my pocket and try to press the unlock or menu button it doesn't show anything on the screen. I've read about people having issues with delay before it pops up, but it doesn't pop up even after 10 seconds or a minute, it feels like the device 'hangs' or doesn't want to wake up. The only way I can turn the phone on again is by pressing the unlock button for like 10 seconds and the phone reboots.
I thought it was a problem with Green Power, I thought it maybe had issues turning off the wifi or data when the screen was locked and that the service would cause the OS to crash or 'hang'. When I look at my battery history after the reboot it shows that I lost a significant amount of battery (5-15%, depending on how long it took for me to 'discover' the crash) and there's a 'jump' in the graph.
Things I've tried:
Stock rom - problem persists
Different kernels - tried all the kernels available in the market including stock, problem persists
Add a bit of paper between back-cover and battery (to make sure it doesn't lose contact)
Checked if there was dust between battery connections
Tried different sim card
Tried disabling wifi and data all day (mysteriously persists)
DIfferent governors (ondemand and interactive) (the phone reverts to default governor after the forced reboot, normal? i have my phone set to interactive on boot, but somehow it skips that after the forced reboot)
I've attached a picture of the battery graph. According to the stats there's a 25 minute gap where the phone was 'stuck' and you can see that the screen was on and active for that duration.
There are NO funny apps running in the background, this is is a clean install with some standard Samsung apps frozen.
tl;dr version: phone randomly won't wake up; battery loss after forced reboot;
I might have found the issue myself. Now when I come to think of it, I think it always occurs after I've been in my car for like a 30 min drive... Maybe the phone is having trouble switching networks? Anyone know what might be causing this?
Or better yet, how can I research this issue? Can I enable some logging somewhere to track this?
I had the note for about 10 days and today, about 1 hour ago it happened to me for the first time. I tried the home button to wake the screen but nothing, tried the power , nothing and holding the power but nothing happened. I had to pull the battery.
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
tamarian said:
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
Click to expand...
Click to collapse
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
I'm on stock room and unrooted. Like I said first time it's happened.
i've had the GNote since 4 days now , and yesterday same thing happened as the device was in my pocket and i couldnt wake it up at all , battery pull solved it.
im on stock , non rooted
I can't believe that we are the only ones with this issue. Anyone else? OR better yet, how did you resolve it?
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
kirkla79 said:
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
Click to expand...
Click to collapse
Thanks for your reply. I did some research, and apparently it had to do with static being built up in the screen from wearing it towards your body in your pocket.
This issue was that you couldn't swipe the lockscreen cause the touch screen wouldn't respond. The problem we are having is that the screen won't even turn on and that the system locks up.
Same issue here with my 2 days old Galaxy Note, that's how I found this forum. In my case it went from not waking up occasionally to every time WIFI was ON (I did some experimenting with settings to see which one could be the one causing the problem). But then...occasionally it would not wake up even with WIFI OFF: very annoying. And this is my first Android, so I didn't have any custom anything, pretty much same as out of the box when I got it The only solution was to reset the handset. And definitely has nothing to do with having it in my pocket as I don't carry it in my pocket. Rang Samsung, they told me it was faulty, I returned it. Now I'm concern the next one is going to have screen issues? As so many people complain in this forum? we'll see.
My issues have been resolved after flashing AbyssNote 1.4 and when I stopped using System Tuner. I've started using Voltage Control instead and now I'm not even having problem @ 100Mhz undervolted 50mV from stock.
Same problem with my wife's Gnote, totally stock, just a small handful of apps installed. Happened twice, about a week apart.
She does a lot of travelling, maybe you're right about that. But it happens after she gets home when it's still OK.
Had the same same issue twice in two days and had to do a battery pull, just did a master reset and re -installed the applications manually, so far so go.
YOu guys think its a hardware or a software issue?
Hmm.. Happened to me too about three times in the last two weeks. I am on stock rom but rooted, and running Green Power. Hopefully samsung will fix it in the next updates. Seems like a software bug to me. Maybe not enough juice when in deep sleep?
metus666 said:
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
Click to expand...
Click to collapse
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
neunzehn77 said:
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
Click to expand...
Click to collapse
problem is it also happens on stock rom.
mfractal said:
problem is it also happens on stock rom.
Click to expand...
Click to collapse
It's very well possible that the stock kernel has faulty settings for the CPU. Haven't had the problem again with AbyssNote 1.4 and Voltage Control (even with custom cpu frequencies)
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
qazkamakazi said:
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
Click to expand...
Click to collapse
at this point we're just guessing, there haven't been any official confirmations of the problem as far as i know.
But if it's so accute that it keeps happening all the time you must have a faulty device.. call samsung ?
Yesterday a toast I guess you would call it because it's not the normal gray color started showing up quite frequently on my phone. I haven't made any changes or installed new apps recently with the exception of about 8 malware scanners. I installed one at a time scanned then uninstalled. I'm at a loss for what could be causing this and how to fix it. I tried resetting the app preferences regarding draw over other apps but the problem persists. I Googled it with no results so I put it in quotes for a more specific search and it turned up absolutely zero. It troubles me to ever have in there but even more so that it's one I haven't seen before. I included a screenshot because sometimes it pops up multiple times in a row back to back so it was easy to capture. I'm hoping somebody has at least saw this before. I'm on Android 7.1.1 unrooted unlocked Note 8. Any help or ideas is appreciated.
Nobody has even seen this before? I turned off every single thing on the draw over other apps section of settings including system apps and it still keeps popping up.
Try booting in safe mode to see if it still happens
I just (excitedly) updated to Oreo, and now I am wishing I had not. I love the new features, but two really irritating issues presented themselves:
1) My screen is not tinted an awful color. It looks almost like my blue light filter is on (but it isn't - when I turn it on it gets HILARIOUSLY bad). Whites are not white. Adaptive mode is the worst, basic mode makes it tolerable but not good at all. My screen looked so much better before.
2) My always on display is wonky. It occasionally is so dim I cannot even see it. Sometimes it is fine, other time it's bad. No rhyme or reason to it (my lighting is the same so it's not adjusting to the environment).
Neither is these things were an issue before. Anyone else experiencing these things? Any idea how to fix either one?
Same issies
Horrible screen tint, opaque orange and the whites are awful. They work fine during initial bootup of the phone, then change. Contacted Verizon and Samsung, they are both aware and no fix as of yet to what the deal is. So do not update your note8, there's absolutely nothing exciting or great with the update. Waited 3+ months for this update, had it on my Z2 force and it was great, ABSOLUTELY blows on the note 8...
PsiPhiDan said:
I just (excitedly) updated to Oreo, and now I am wishing I had not. I love the new features, but two really irritating issues presented themselves:
1) My screen is not tinted an awful color. It looks almost like my blue light filter is on (but it isn't - when I turn it on it gets HILARIOUSLY bad). Whites are not white. Adaptive mode is the worst, basic mode makes it tolerable but not good at all. My screen looked so much better before.
2) My always on display is wonky. It occasionally is so dim I cannot even see it. Sometimes it is fine, other time it's bad. No rhyme or reason to it (my lighting is the same so it's not adjusting to the environment).
Neither is these things were an issue before. Anyone else experiencing these things? Any idea how to fix either one?
Click to expand...
Click to collapse
Try clearing the cache in recovery
You can do that by turning the phone off
Hold Volume Up+Power+Bixby and wait till the blue screen goes away
Navigate down with the volume keys and select Wipe Cache Partition with the power button.
Select Yes
Select Reboot System Now
If that doesn't help, I would either try a factory reset or flash Oreo with Odin.
I didn't do the OTA, but flashed the ROM with Odin instead and I have zero issues
Ripthulhu said:
Try clearing the cache in recovery
You can do that by turning the phone off
Hold Volume Up+Power+Bixby and wait till the blue screen goes away
Navigate down with the volume keys and select Wipe Cache Partition with the power button.
Select Yes
Select Reboot System Now
If that doesn't help, I would either try a factory reset or flash Oreo with Odin.
I didn't do the OTA, but flashed the ROM with Odin instead and I have zero issues
Click to expand...
Click to collapse
I did the OTA and also have zero issues. Agree with suggestion for factory reset...
Update
Did the wipe cache/partition and no luck.
Won't try the FDR option as that was never worked for any issues I've had in the past decsde. Always a waste of time and hassle. Unless that's a guaranteed fix by Samsung or Verizon I will wait for a software patch update or whatever else it is to fix this issue.
OP, did you have blue light filter enabled prior to Oreo update?
Furthermore, it seems to me like Samsung devices prefer having their original Android OS , meaning updates seems to make them not as true and stable as they originally were out of the box. Perhaps another little sly tactic for us users to upgrade hardware yearly.
Sent from my SM-N950U using Tapatalk
Limeybastard said:
OP, did you have blue light filter enabled prior to Oreo update?
Furthermore, it seems to me like Samsung devices prefer having their original Android OS , meaning updates seems to make them not as true and stable as they originally were out of the box. Perhaps another little sly tactic for us users to upgrade hardware yearly.
Click to expand...
Click to collapse
I had the blue light filter on before taking the Ota and don't have this issue. I turned it off just after the Ota and looks normal
MACHEK said:
I had the blue light filter on before taking the Ota and don't have this issue. I turned it off just after the Ota and looks normal
Click to expand...
Click to collapse
Yeah something definitely went wrong for OP during install. I would start fresh and reinstall or reset.
I haven't taken the update. But its a new Android version. I personally always factory reset before updating to a new Android base version. I've never had issues on any phone Samsung or not when clearing data first.
Sent from my SM-N950U using Tapatalk
autogeek said:
I haven't taken the update. But its a new Android version. I personally always factory reset before updating to a new Android base version. I've never had issues on any phone Samsung or not when clearing data first.
Click to expand...
Click to collapse
I also factory reset with ever major update and never had a problem.
The bluelight filter is off, turning it on makes it way worse. I've never had to do a FDR with any phone for an update for over a decade, but those phones were all Motorola. This is my first Samsung and it's definitely a problem with the software causing this orange effect on all the white portions of the screen. Samsung and Verizon both confirmed this has happened to several so hopefully there'll be a fix soon as this is most annoying.
reset here too. no more issues.
I've always factory reset before taking a major update.
Do you have any substratum themes installed? Substratum seems to be buggy for oreo. I disabled all the them and my lockscreen went back to normal color.
I've never used it downloaded any themes
Clearing Blue Light or Screen Tint issues with Oreo on Samsung S8
My friend had this issue on an S8 after Oreo. It started by dismissing a dialog box when launching Google Play Books then opening a book. The dialog was asking something about Blue Light mode. Dismissing apparently caused a default to Blue Light mode and Always Enable. But, we could not find a way to get back to those settings in Google Play Books. Using the system setting to turn off did not work and turning on made screen colors worse. So, we uninstalled the Google Play Books app, restarted phone. Still bad colors at this point. Next, we re-installed app. After opening app and then selecting a book the same dialog box appeared. We selected Settings this time and turned the slider to OFF for Blue Light mode. Now, the Blue Light mode is off for the app and the rest of the phone screens outside of the app. Everything seems like correct colors again.
Even if you do not use Google Play Books, maybe this process will unstick a setting for you.
I don't use or have never used Google play books. Never seen a prompt like that either
Ripthulhu said:
Try clearing the cache in recovery
You can do that by turning the phone off
Hold Volume Up+Power+Bixby and wait till the blue screen goes away
Navigate down with the volume keys and select Wipe Cache Partition with the power button.
Select Yes
Select Reboot System Now
If that doesn't help, I would either try a factory reset or flash Oreo with Odin.
I didn't do the OTA, but flashed the ROM with Odin instead and I have zero issues
Click to expand...
Click to collapse
It's funny, I actually factory reset because the cache wipe didn't work. All looked well. Then after the initial setup (with a beautiful white background), my home screen popped up, and the screen immediately got all tinted. Some setting must have restored with my account! So I factory reset AGAIN, didn't import my setting or apps, then redid everything on my phone from scratch. Now it's fine. What a pain!
RogerTheGeek said:
My friend had this issue on an S8 after Oreo. It started by dismissing a dialog box when launching Google Play Books then opening a book. The dialog was asking something about Blue Light mode. Dismissing apparently caused a default to Blue Light mode and Always Enable. But, we could not find a way to get back to those settings in Google Play Books. Using the system setting to turn off did not work and turning on made screen colors worse. So, we uninstalled the Google Play Books app, restarted phone. Still bad colors at this point. Next, we re-installed app. After opening app and then selecting a book the same dialog box appeared. We selected Settings this time and turned the slider to OFF for Blue Light mode. Now, the Blue Light mode is off for the app and the rest of the phone screens outside of the app. Everything seems like correct colors again.
Even if you do not use Google Play Books, maybe this process will unstick a setting for you.
Click to expand...
Click to collapse
I didn't get a blue light filter prompt when I opened google books.
RogerTheGeek said:
My friend had this issue on an S8 after Oreo. It started by dismissing a dialog box when launching Google Play Books then opening a book. The dialog was asking something about Blue Light mode. Dismissing apparently caused a default to Blue Light mode and Always Enable. But, we could not find a way to get back to those settings in Google Play Books. Using the system setting to turn off did not work and turning on made screen colors worse. So, we uninstalled the Google Play Books app, restarted phone. Still bad colors at this point. Next, we re-installed app. After opening app and then selecting a book the same dialog box appeared. We selected Settings this time and turned the slider to OFF for Blue Light mode. Now, the Blue Light mode is off for the app and the rest of the phone screens outside of the app. Everything seems like correct colors again.
Even if you do not use Google Play Books, maybe this process will unstick a setting for you.
Click to expand...
Click to collapse
Thanks for posting this!! I had the same problem and couldn't figure why. After reading this, I went into Google Play Books and simply turned the night light off, and problem solved! It seems the nightlight setting in Google Play Books gets stuck in Oreo and overlays everything.
My widgets are very slow to update. It may take him a half hour or longer to update. I have checked battery optimization is not on for those apps, although one of those two apps that I have the problem with background data is grayed out. So I can't turn on allow background data. Not sure why that would be great out.
Any thoughts?
Wunderlist Task List.
DTG/GTD
But, I did some things poking around, don't remember for sure what all, but I had read that changing the Animation Scale etc to .5 would help. I did change that.
Before posting, I had found that Wunderlist was on battery optimization. Changing it didn't appear to help, so I posted. But now, it seems to be working. Maybe it's fixed. I'll post back in a day or two and indicate if it is still working or has stopped again.
Well, no, I'm not saying that. I'm just saying that's the only change I made, and at that point it had started working.
Are you having same problem, albeit different widgets?
FYI... mine is now not working again. I'm not surprised. But am frustrated.
Update...
I am finding that it does eventually update. It feels like the phone has been taken over by something. But, then, other things don't seem slow.
I just installed Gsam battery monitor, and ran the ADB cmds to try to identify apps using battery. Maybe I'll find something using a lot of battery and hence cycles.
My battery does seem to be going down quite a bit faster than it should.
It cleared up for a while after a factory reset,But it's back, and, I find that notifications from Lightflow come in 30 minutes after recieved.
It's like the phone is operating in molasses.
I'm beginning to think this phone is crap. If I switch back to my old Mate 9 it works fine.
jd14771 said:
certain apps aren't syncing well with pie. i had this same issue with Beautiful widgets, could not get the weather or time to update unless i manually updated it.
Under <Problem APP's> App Info > Battery
1.A Make sure the app is allowed background activity
1.B Make sure the app is not set to "optimized"
. (note: by default, the optimized list will only show apps that HAVEN'T been optimized, . you have to select "ALL" at the top to see all apps.)
Under <Problem APP's> App Info > Mobile Data
2.A Make sure "allow background data usage" is enabled.
2.B Make sure "allow app while data saver is on" if you have data saver enabled.
. (enable this if you want to be sure an app will receive background data.)
Click to expand...
Click to collapse
Thanks for the suggestions. I don't seem to be having any luck with that. Had already done those.
But!! ...
I just found a post after doing a global search for another issue I am having that seems to coincide with the widget issues, which is, Play Store freezing during updates. The post was in a Xaiomi forum. He said that he found if he had blue tooth on, his play store would constantly freeze. He turned off BT, and rebooted, and it worked.
I just did the same thing...and it is working...both the play store, and widget updates.
Interesting to have the great feeling of success, along with the frustration of a new (newly realized) issue yet remaining (BT).
Looking for a little further and through the settings on Bluetooth, I turned off Bluetooth scan. Now at first I would still have problems with Bluetooth on even though Bluetooth to scan was off. That of course would be very quickly after turning it on or off at cetera.
so this morning I get up having left Bluetooth on all night, with scan off, and everything's working fine. I did find last night that when I would first turn Bluetooth on even with skin off, the problems would be there. But of course when you first turn Bluetooth on it's going to scan anyway.
so I will update this thread little later after I see a little more about weather. Just having scan off actually cures the problem, in case someone else runs into this and it helps them.
Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Click to expand...
Click to collapse
What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.