Database Develop

Help getting to Nougat from C432B182

Hi all,
I'm trying to upgrade my P9 to the latest software build but I've hit a brick wall. The phone is currently on L09C432B182 software version.
My phone was originally branded to EE (C440), but I followed the guide posted here to debrand it to C432. This was successful and after getting to B136 firmware I then got the updates to B166 and B182 in succession.
I've been using B182 for a couple of months, and all is working fine, but I've now got the urge to try Nougat. The problem is, all of the methods I've tried seem not to work.
- Huawei built in Updater app says no updates available
- Hisuite says no updates available
- Using the "Huawei Updater" via Hisuite/proxy method doesn't work as Hisuite is saying no internet connection (I think the custom ROM URLs are no longer valid)
- Using the Firmware Finder app and proxy add-on method gets me further in that I can download the updates (B360 or B361) in the built in Updater app and the phone will successfully verify them; however in all cases the installation fails at 5% due to "Software update failed! Failed to check the package"
- As a last resort, I tried extracting the update.app files from downloaded firmware, mounting in SD card/dload and then using the Dialer method to install from SD card; this also fails with a "Software update failed!" error
Has anyone had this issue when trying to upgrade from B182 and if so, did you manage to resolve it?
Thanks in advance
Nick

Don't try Nougat the battery life is ****

I tried the hisuite and Huawei updater route and got the no internet connection all the time. I gave up and went back to the firmware finder and tried to download B386 using the proxy method. This came back with failed to download. By random choice I checked the updater app on the phone to download latest full package. This immediately brought up and download the B386 firmware and it installed without a problem with no loss of data. Just to check it wasn't a bit of luck I did the same with the wife's phone and it worked the same way . As for battery life I don't see any problems with it

[L09] Trying to update from B182 to B378

I've just rolled back to B182 and would like to update to EMUI 5 B378 which I was on before.
I have firmware finder and know how to use the proxy settings etc, I just don't know which one to choose in order to safely update, (I tried B361 using the proxy method but the update failed).
The Huawei updater says I'm on the newest version, if I need to dload B361 which one do I use? update.zip, update_full or update_full_public?
Thanks

You do it incrementally if you want to be safe. Proxy method requires you to use the older hisuite software and not the latest one.

benjamen50 said:
You do it incrementally if you want to be safe. Proxy method requires you to use the older hisuite software and not the latest one.
Click to expand...
Click to collapse
The next one up (in FirmwareFinder) is B360 but the fullOTA just fails to install both with the dialpad software update and dload method, same issue with B361

Try B383. I had the same issue, and it B383 worked for me.

nmd87 said:
Try B383. I had the same issue, and it B383 worked for me.
Click to expand...
Click to collapse
Thanks for the replies
I've just tried 383 and it gets to 14% and then fails , I emailed huawei who said "wipe your cache partition and factory reset" which did nothing and I contacted huawei livechat through the hicare app who said "you just have to wait for OTA updates, cause they're rolled out in batches".
I have a feeling that I'm going to be stuck with marshmallow (which I can deal with I guess), as nothing seems to want to work for me it's a strange and fickle world for Huawei updates it seems, what works for some doesn't for others

Thorpy4p said:
Thanks for the replies
I've just tried 383 and it gets to 14% and then fails , I emailed huawei who said "wipe your cache partition and factory reset" which did nothing and I contacted huawei livechat through the hicare app who said "you just have to wait for OTA updates, cause they're rolled out in batches".
I have a feeling that I'm going to be stuck with marshmallow (which I can deal with I guess), as nothing seems to want to work for me it's a strange and fickle world for Huawei updates it seems, what works for some doesn't for others
Click to expand...
Click to collapse
It's strange. Once I got to C432 through rebranding I had to reboot and factory reset several times and try all different versions of Nougat until I finally got it working.

p20 pro stuck on firmware (Cant update)

My P20 pro CLT-L29 432 is stuck on 9.0.0.47 and has been for months USB, Hi Suite methods do not work neither has OTG so far bootloader is locked and FRP is locked even after removing google account and resetting the phone
Any Ideas?

I am also stuck on 9.0.0.286 and it doesnt tell me to update from OTA or HISuite..
Also for some reason the update information are missing. It says "no information" instead of " security patch etc"
I also did a factory reset but it didnt help...
Maybe some could give an advice.

same here no info and 9.0.0.286 version in austria
Iv asked huawei service yesterday they say that is no problem and update will be made by imei number and I have to wait so I don't know what to believe
Grazeholder said:
I am also stuck on 9.0.0.286 and it doesnt tell me to update from OTA or HISuite..
Also for some reason the update information are missing. It says "no information" instead of " security patch etc"
I also did a factory reset but it didnt help...
Maybe some could give an advice.
Click to expand...
Click to collapse

no info
patch no information provided

From my observations, if phone is updated through a method other than OTA(Hisuite PC included), there will be no info about update in phone updater. Also, OTA might not work (my phone was stuck on 191 when I bought it second hand, no OTA, but imediately updated to 286 when connected to Hisuite PC. Didn't have update info with 191 and still no info with 286. Never received an OTA this whole time)
Didn't receive OTA for 9.1 and force updated using Firmware finder and modded Hisuite(to 311). Still no info after that.

Today Iv contacted huawei and they've said my serial number is ok and they will push send me the update. Iv tried all methods FF patched hisuit to instal no success.

dejandoggy1 said:
Today Iv contacted huawei and they've said my serial number is ok and they will push send me the update. Iv tried all methods FF patched hisuit to instal no success.
Click to expand...
Click to collapse
Let us know if that will work so i can try do the same and contact them

any luck?

How did you contact Huawei? I used the website a few weeks ago but never got a reply.

Iv contacted Huawei from Hicare app tells you in which huawei centar can you call and you can also chat online with them. Try from hicare app quick services
fatgit said:
How did you contact Huawei? I used the website a few weeks ago but never got a reply.
Click to expand...
Click to collapse

dejandoggy1 said:
Today Iv contacted huawei and they've said my serial number is ok and they will push send me the update. Iv tried all methods FF patched hisuit to instal no success.
Click to expand...
Click to collapse
dejandoggy1 said:
same here no info and 9.0.0.286 version in austria
Iv asked huawei service yesterday they say that is no problem and update will be made by imei number and I have to wait so I don't know what to believe
Click to expand...
Click to collapse
dejandoggy1 said:
Iv contacted Huawei from Hicare app tells you in which huawei centar can you call and you can also chat online with them. Try from hicare app quick services
Click to expand...
Click to collapse
did they push a update?

Tonight received by regular OTA in Austria

I contacted Huawei support via Hicare app (Chat) and told them that I didn't received any OTA update since April security patch this year, the last update I did was via Hisuit from 9.0.0.270 to 9.0.0.286 (which was my/Hisuit mistake because the update was not planned for my device) CLT-L09C432, and I didn't get any OTA since then.
I was told through phone call, after receiving information via Remote Smart Diagnostic, that they have informed the Huawei software development department about the problem, and I should get my update during this week.
I waited till Wednesday but nothing happened, then I backed up all my data via Hisuit, downgraded to 9.0.0270 via Firmware Finder Hisuit (Hacked version ) did a factory reset.
After logging in got notification for 9.0.0.293 did the update successfully, after the update got notification for update to 9.1.0.311, again did updated successfully, and last after the update got notification for update to 9.1.0.328 (August security patch) also installed successfully, and phone is running smoothly.
So who else is stuck on the 9.0.0.286 or older version this might do some trick with updating the phone via OTA eventually.
Have a nice day.
Just my 2 Cents.

sPEADy said:
I contacted Huawei support via Hicare app (Chat) and told them that I didn't received any OTA update since April security patch this year, the last update I did was via Hisuit from 9.0.0.270 to 9.0.0.286 (which was my/Hisuit mistake because the update was not planned for my device) CLT-L09C432, and I didn't get any OTA since then.
I was told through phone call, after receiving information via Remote Smart Diagnostic, that they have informed the Huawei software development department about the problem, and I should get my update during this week.
I waited till Wednesday but nothing happened, then I backed up all my data via Hisuit, downgraded to 9.0.0270 via Firmware Finder Hisuit (Hacked version ) did a factory reset.
After logging in got notification for 9.0.0.293 did the update successfully, after the update got notification for update to 9.1.0.311, again did updated successfully, and last after the update got notification for update to 9.1.0.328 (August security patch) also installed successfully, and phone is running smoothly.
So who else is stuck on the 9.0.0.286 or older version this might do some trick with updating the phone via OTA eventually.
Have a nice day.
Just my 2 Cents.
Click to expand...
Click to collapse
How did u do the hisuite method

TheDevGuy9497 said:
How did u do the hisuite method
Click to expand...
Click to collapse
https://forum.xda-developers.com/tools/general/huawei-firmware-finder-team-mt-t3469146/page144 have a look at that, it's very clear and self explanatory, good luck.

sPEADy said:
https://forum.xda-developers.com/tools/general/huawei-firmware-finder-team-mt-t3469146/page144 have a look at that, it's very clear and self explanatory, good luck.
Click to expand...
Click to collapse
i just get "failed to update"

I'm stuck on 311. Asks me to update everyday also at the end it says patched 01. I'm on 9.1 now but I've not noticed any changes from emui 8. Nothing sticks out, nothing has improved. I'm thinking it's not installed the firmware which was around 400mb because it takes less than 1 minute to download then less than a minute to install. Once it's installed, it asks to download and install again, every day for 2 months. I don't have access to a pc anyone help with this? Or how can I install beta 10 emui in the UK

Stuck on EMUI 10.0 on Huawei P30 Pro after 1 year

So I had the phone for almost 2 years, and I realise that I haven't received updates since March 2020. I know that EMUI 11 is out, but I have not gotten an update after EMUI 10.0. I tried using the HiCare method, the HiSuite PC method, but nothing works. I'm currently located in the United States, I don't think it has to do where I am, because I know someone who has EMUI 10.1 or EMUI 11 on their device. What should I do to update the device? I also found out the region code is C636, which is Asia Pacific.

There's a thread on flashing firmware on locked boot loaders. That may be of help.

finbaar said:
There's a thread on flashing firmware on locked boot loaders. That may be of help.
Click to expand...
Click to collapse
I would do it, but I think it's too risky.

Been there, done that. Don't worry, I can help for you not to kill the phone like I did on my first attempt .
The dload method works fine. Although, you will need to get the rom for our region from here (this is the latest 10.1 version, you can verify it here) . I recommend going with the OTG adapter + USB memory stick method (it will wipe the data so don't forget to make a backup before proceeding).
I just want to clarify that I haven't been able to upgrade from 10.1 to 11 with any of the methods you have mentioned, not even with HISuite Proxy (there's no dload FW support for EMUI 11). Since I'm a Mac user I had to go with a virtual machine so that could have been the problem though (I read other users have successfully upgraded to 11 once they were on 10.1).
The main reason for me to update the phone was fixing the wireless charging. I've bought a Huawei wireless charger and I'm having this issue (spoilers alert: it doesn't seem to be a software issue so no, still not working).
The process is relatively safe as long as you flash the right firmware. On my first attempt I flashed the firmware from a different region. The phone worked normally except for the device certification (no Netflix, Google Pay, banking apps and so on).
Good luck and just let me know if you have any questions.

Did you succeed to upgrade your device to emui 11? Please share your method if you did

Try to update via Hi Care (it used to be to force an update to Emui 11 before the update came out in the normal "updater")
In HiCare app -> select Your device -> Quic Services -> Update -> click Check for updates

P40 Pro EMUI 11 to 10

Hi , if anyone could help would be great? I Am trying to downgrade from emui 11 to emui 10
I have a P40 pro dual sim reads as ELS-N29 i followed instruction in hisuite proxy app added links from https://www.firmfinder.ml/ , proceeded to install update with hisuite once it completed phone restarted with same version.
any ideas what im doing wrong . already sick of this one iv had it a few hours lol.
i need google apps on ma phone and at moment cant find a way to do it on emui 11

If you're still facing the same error, post what version your phone on and what base, cust and preload versions you used.
Also what hisuite version you used to rollback and did you choose os type as Rollback Os in hisuite prixy?