I had an accident a couple of days ago, where I fell from my bike and my phone dropped on the street, from the phone holder. I didn't realize that immediately and by the time I saw it, unfortunately, it was already run over a truck. I had the original fabric cover on it and visually only the display is broken, but it was switched offline after the accident so I presume there is some more serious internal damage. I have tried to switch it off/on from the power button, to connect it to a PC but there was no indication that it is alive.
I tried to contact Google to see what are my repair options, and unfortunately, on their side, I can only select the type of damage, pay it in advance and send the phone to them. The problem is that I am not sure if it is worth paying close to 150 Euro just to realize at a later stage that this phone is beyond repair and that I have not only broken my phone but poured 150 Euro down the drain. I have tried to explain this to Google's support personnel, but they did very little to understand my situation and in the end, they said they cannot help me any further.
Unfortunately in Germany, there is no other official repair center. This left me quite disappointed with Google and their inflexibility. The other problem is that this is not a common phone, so finding spare parts is difficult and normally those spare parts are quite expensive. The display only in Ali Express costs 160 Euro. I tried to contact a local repair shop and they only told me 300 Euro for the display change and if the new display doesn't work I would need to pay only 30 Euro. I have even contacted iSmash, who is the authorized repair center for this phone in the UK, but they told me that they don't deal with customers outside the UK.
So what do you think, what is my best option. I really don't want to throw away this phone, I really liked it and it would be quite a pity but I don't want to spend money on a lost cause either. For me, the best would be to diagnose somehow what's not working in the phone and then to decide if it makes sense to proceed with the repair or not.
@gstoyanov It's probably not the display since you can't even power it on. Thankfully it doesn't seem like you were seriously injured in the fall. Time to pitch it and buy something you can live with. The 4a, brand spanking new, is only like 300 Euro or the 4a 5G if you want that is maybe 100 Euro more. It's unfortunate but sh*t happens to these devices when they fall but you can live to bike another day. Just my 2 cents, I'm sure others have opinions too. And then again it will depend on your finances of which I have no idea about so take it with a grain of salt.
bobby janow said:
@gstoyanov It's probably not the display since you can't even power it on. Thankfully it doesn't seem like you were seriously injured in the fall. Time to pitch it and buy something you can live with. The 4a, brand spanking new, is only like 300 Euro or the 4a 5G if you want that is maybe 100 Euro more. It's unfortunate but sh*t happens to these devices when they fall but you can live to bike another day. Just my 2 cents, I'm sure others have opinions too. And then again it will depend on your finances of which I have no idea about so take it with a grain of salt.
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Yes, this is also what I suspect, I have now a Samsung Galaxy S7 Edge running Pixel Experience ROM, which is exactly like my Pixel, but the battery is dying really quickly, and have some problems with the charging. Apart from that, all is working more or less fine. I think I will wait till Pixel 5A. I really wanted to save the Pixel 5 though.
Oh, and it is all good with me, just got two superficial bruises, but nothing serious, there were some road repairs in the bike lane and I needed to go almost to the middle of the streets, where there were tram rails. I got pretty scared at the beginning because I didn't know where exactly on the street I fell and went to the side of the street really quickly, afraid that I might get hit by a car. Only after about a minute, I have realized that my phone is missing and the bloody cover was blending really well with the road, so it took me really a while to spot it. Only a truck and a car passed by during this time, but considering the damage, I would say that the truck run over my phone.
gstoyanov said:
Yes, this is also what I suspect, I have now a Samsung Galaxy S7 Edge running Pixel Experience ROM, which is exactly like my Pixel, but the battery is dying really quickly, and have some problems with the charging. Apart from that, all is working more or less fine. I think I will wait till Pixel 5A. I really wanted to save the Pixel 5 though.
Oh, and it is all good with me, just got two superficial bruises, but nothing serious, there were some road repairs in the bike lane and I needed to go almost to the middle of the streets, where there were tram rails. I got pretty scared at the beginning because I didn't know where exactly on the street I fell and went to the side of the street really quickly, afraid that I might get hit by a car. Only after about a minute, I have realized that my phone is missing and the bloody cover was blending really well with the road, so it took me really a while to spot it. Only a truck and a car passed by during this time, but considering the damage, I would say that the truck run over my phone.
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That's really good to hear. I bike a lot and know what falls are like, they're not fun and they are scary. So that's the good news. Now for some (possibly) bad. The 5a is larger, plastic, and from what I understand not available outside the US and Japan. It is 5G but probably not in the EU. Should be coming out within a few weeks so you can wait and see. What's the status of 5G by you? I see all these threads about bypassing the 5G restrictions with root but I don't really follow it since I get it here by default.
Since you do have a phone that's working perhaps you can try to take the 5 apart and see if you can tell what's broken inside. What if it's only a connector or something simple then you can replace the screen. Just to tinker around, they have videos I'm sure of how to get the phone open. Once the 6 comes out the prices on Swappa for the 5 will drop at least 100 Euro so if you can wait... Once those batteries go on the Samsungs it's lights out. I know I had one way back and finally the darn thing damn near exploded and popped the screen up off the body and that was it. Bottom line, you're ok. The phone can be replaced.
Sure, my idea is to wait and see what the new phones would be and eventually buy a new phone. Right now is not the best time to invest in a new phone, I think the best is around autumn when all the new models are released. I was thinking of opening the phone, I have some experience, already trying to open and exchange the motherboard of a Nexus 5, with another apparently faulty motherboard. I have the tools as well, the problem is that due to the fact that this is not a very popular model, finding spare parts for it would be really difficult. As I said, only the display on Ali Express costs 160 Euro. Opening the phone and finding that the problem is trivial would void my warranty and I would end up trying to put a new display with dubious quality on my phone for a high price.
I am just a bit losing hope in Google. A friend of mine got a Pixel 4a 5G because I have recommended generally the 4a line as a good deal for the money and she is complaining that the touchscreen in the lower part is completely unresponsive. Apparently, this is a known issue, which was supposed to be fixed by Google with an SW update and there was a big thread in their product forums. Now the thread is deleted from there and Google is refusing to take a look at her phone under warranty because she had dropped it once and according to them this is enough of an excuse.
I really like the SW experience of the Pixel phones, but this behavior is hard to tolerate. So this autumn, I will think really hard whether to buy a Google phone or buy a phone from another vendor.
@gstoyanov I've only had pretty good experiences with Google replacements but that was before the pandemic when you could reach a CSR on the phone and even a supervisor. I don't think that's the case now. And then I'm in the US and we are a nation of laws or so I've been told. lol j/k. Do you have 5G there and is it quick? It's kind of sketchy here, hit or miss on speeds vs. LTE. Because if you don't then the 4a without 5G is a steal imo, at least for a temp phone until November.
But what I was thinking is that if you have experience in pulling it apart then why not try it without purchasing an expensive replacement screen and see if you can get it to boot. Well unless the screen is so cracked that it's pointless. But if you can bring it back to life then you can decide if you want to spend the money or run it as is until you get what you want. Just a thought. Actually, I'm curious what is really wrong with the phone haha.
In terms of the 4a 5G screen I'll bet it's been fixed in later builds. Same thing happened here with a gap on the Pixel 5. Early, EU adopters had this wicked gap around the frame but by the time it shipped in the US that gap was gone.
Edit. NVM looks like the 4a 5g is discontinued.
yes, we have here 5G, but I am not so much sold on the whole 5G bandwagon. It would definitely take a hit on the battery life and the 5G network is still not dense enough for this to really matter. As a matter of fact, GSM coverage in Germany is pretty bad, I am coming from an East European country where Internet access is leaps and bounds better than in Germany, not to mention that it also comes for a fraction of the price here.
The screen is totally broken, I don't think that it would fire up. So if I open it, I would need to try it on a screen, meaning that I would need to purchase a replacement and eventually hope that I can return it for free. The problem is that if I order the display from China, there is a good chance to be stopped at the customs, and I would need to go there and pay some additional money and this is a bit overkill maybe.
@gstoyanov Yeah, not worth it when you put it that way. Oh well, eye out for the 5a 5G, keep it pristine and sell it on Swappa when the 6 comes out in November. ;-) That's my plan with the 5. But full disclosure or trade in with Google. Oh as a side note I dropped my P5 on the cement face down 7 days after purchase. Smashed to smithereens. Brought it into UBreak and it was their first one and it cost me $220 just for the screen replacement which is all that shattered. Not even a nick on the body. They did a flawless job and it is as good as new. I made an insurance claim and got the full $220 back surprisingly. Suffice it to say I handle it with an iron grip or two hands now. One handed only when over carpet. haha.
Did you go over the Google Repair center from the Google Store? There you can select the type of damage to your phone and usually get a better price than directly contacting their authorized repair centers. It is really convenient, the only problem being that you need to pay upfront, and this in my case is not the greatest option.
This is the first time I am cracking the screen, but nowadays all the phones are so slippery. I kind of missing my Oneplus One for which I never bought any cover. Making the back grippy of that phone was such a good idea.
Take it apart and have a look.
A connector may have come loose... maybe the battery.
gstoyanov said:
Did you go over the Google Repair center from the Google Store? There you can select the type of damage to your phone and usually get a better price than directly contacting their authorized repair centers. It is really convenient, the only problem being that you need to pay upfront, and this in my case is not the greatest option.
This is the first time I am cracking the screen, but nowadays all the phones are so slippery. I kind of missing my Oneplus One for which I never bought any cover. Making the back grippy of that phone was such a good idea.
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The Google repair center is mail in only and 7 - 10 days turnaround. The authorized repair walk-in is UbreakIfix which is where I brought it and it was repaired within about 3 hours or so. I can't imagine it would be under $200 even if I sent it in to Google. I'd have to go thru the whole process just to get a price. Any idea what they are charging for cracked screen only?
The quotes me
bobby janow said:
The Google repair center is mail in only and 7 - 10 days turnaround. The authorized repair walk-in is UbreakIfix which is where I brought it and it was repaired within about 3 hours or so. I can't imagine it would be under $200 even if I sent it in to Google. I'd have to go thru the whole process just to get a price. Any idea what they are charging for cracked screen only?
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they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
gstoyanov said:
The quotes me
they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
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If they were worth anything >they< would give you a repair estimate for little or nothing.
Denon Electronics does. That's customer service.
Google just sucks. A local repair shop can do you better.
Having enjoyed many biking excursions myself like you I know you're wishing the hardware healed as easily as the body
Carry on.
gstoyanov said:
The quotes me
they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
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$188 for cracked screen + tax in USD. So not much different than I paid. Comes to a little over $200 and I paid $30 more for same day service. Since I don't have a replacement device that wouldn't have worked for me anyway and the fact I got reimbursed, even though unbeknownst to me at the time, made it a good deal. You gonna wait for the 5a?
bobby janow said:
$188 for cracked screen + tax in USD. So not much different than I paid. Comes to a little over $200 and I paid $30 more for same day service. Since I don't have a replacement device that wouldn't have worked for me anyway and the fact I got reimbursed, even though unbeknownst to me at the time, made it a good deal. You gonna wait for the 5a?
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The problem being any impact that breaks the display can easily cause deeper damage.
The chipsets themselves can be destroyed by high G impacts alone with no direct contact. A fall from 4 feet onto concrete can generate enough G force to do this. This why using a case is important as it decreases the G force spike to tolerable levels.
The multilayered mobo traces (with internal traces) and solder joints are vulnerable to PCB flexing. Solder joints themselves are a relatively weak, with no lead solder they are downright brittle. Most phones hopefully still use leaded solder, if not even exposure to cold can crack them... no lead solder is not your friend
Never use it on repairs!!!
When a phone is literally run over mobo damage is very probable but doesn't always happen. The other pcbs are also at risk.
Related
I returned my Nook and got a new one and was amazed at how much better the screen is. Mine had a slight bleed at the bottom I wasn't sure if that was all of them or not.
Anyways aside from the bleed gone, the screen is much more vibrant and clear. Just an fyi if anyone has a weird screen don't settle!
Cool, mine has a dead pixel that appeared only 2 days after I purchased it - I've been debating whether or not it's worth the time to reflash back to stock, etc... etc... and exchange it. I think I will.
My first nook had white splotches on the screen. I took it back to the store and the guy wouldn't exchange it. As soon as I told him I wanted my money back he changed his mind and gave me another one. He was a ****.
Then, after a week, the nook started creaking and squeaking all around the bezel. I called to get it exchanged. They said I had to go into the store. I went into the store. They said I had to do it online or on the phone. I called on the phone and argued with some lady for 30 minutes after which she told me that if I sent my current nook back and they didn't think anything was wrong with it, they'd charge me $250. I hung up and called right back and got a woman who was ok and told me the other lady was an idiot. Thanks guys.
I received my third nook in the mail. The A/C charger jack was broken. I couldn't put the jack in. So i called to get this replaced and argued with some guys in India for an hour and finally got a replacement.
I'm on my 4th nook. Barnes and Noble sucks and I will never buy another electronic device from them again.
Yeah I was not impressed with their phone support either. All these companies not only outsourcing to India but only allowing the support person to use scripted conversation is even worse.
I called to deregister a device since I forgot to deregister before returning a NC and the lady was an idiot reading from a script she didn't even understand.
Roku is another horrible company for India scripted phone support.
Unfortunaley India gets beat up a lot by Americans for this when it might not be so bad if the scripts were taken away and they just hired smarter people.
I got mine at best buy, and getting it replaced for the phantom ghost tap issue was easy as pie. The new one works great. The girl at the counter was kinda cute too, so it was like win-win!
indagroove said:
I got mine at best buy, and getting it replaced for the phantom ghost tap issue was easy as pie. The new one works great. The girl at the counter was kinda cute too, so it was like win-win!
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is the return policy at best buy 14 days too?
wpbear said:
Yeah I was not impressed with their phone support either. All these companies not only outsourcing to India but only allowing the support person to use scripted conversation is even worse.
I called to deregister a device since I forgot to deregister before returning a NC and the lady was an idiot reading from a script she didn't even understand.
Roku is another horrible company for India scripted phone support.
Unfortunaley India gets beat up a lot by Americans for this when it might not be so bad if the scripts were taken away and they just hired smarter people.
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When I called BN phone support, they were not in India.
t3rabyte said:
tldr..
I'm on my 4th nook. Barnes and Noble sucks and I will never buy another electronic device from them again.
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My wife and I both got a NC, same store, about a month apart. Both of ours work perfectly.
Don't assume because you had 2 problematic NC's doesn't mean everyone has, or that overall quality is bad. (Yes, I said 2.)
The only issue with my screen is some binding/pinching where the bezel meets the LCD which causes slight bright spots at the bottom edge. I've seen this same issue with lower quality LCD monitors. Otherwise pleased with screen quality. Having worked in electronics manufacturing, I came to learn how variable quality control can be with some manufacturers.
Best Buy has one month reuturns but after that your screwed unless u buy insurance. my 1st NC ate an 8 gig microUSB and started bleeding by the vol. B&N took sent another straight away with postage paid for the return. NO PROB and they do have a vibrant screen from all angles.
a case would keep your nook safe from most screen probs, and be shure to line up your mcards.
EverythingNook said:
is the return policy at best buy 14 days too?
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Technically yes, but they will help with warrenty issues after that date to some degree as well.
n8nmad said:
Best Buy has one month reuturns but after that your screwed unless u buy insurance.
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I did buy the insurance, but didn't have to use it even though it was something like 45 days or more after I bought it. I brought it in planning to use the insurance (which is a one time shot apparently), but she told me they could just do it as a warranty exchange since it was so new. I'm not really sure how long they extend it for, but I was happy.
khaytsus said:
tldr...
Don't assume because you had 2 problematic NC's doesn't mean everyone has, or that overall quality is bad. (Yes, I said 2.)
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Wow, yeah, my post was just soooo long.
If you read it, it said I had three bad nooks (Yes, I said 3). I never said everyone has bad ones. I said I won't buy from them again because their support sucks and their products are defective.
Maybe next time you comment on a post, read it first.
My first NC was defective. It had a bad accelerometer and/or a bad power button. Essentially, if you set it down occasionally it would act as if you pressed and held the power button and then tapped OK to shut down the tablet.
Here's a vid I took of it to convince the BN store staff I wasn't going nuts:
YOUTUBE DOT COM/watch?v=Zfit4oG4WaA
I'd bought the extended warranty but this happened within the first week of ownership. I talked to the manager of the store where I bought it and she swapped it for a new one and applied the warranty to NC #2. I'd heard the phone support was horrible, so made it a point to buy it locally. I'm glad I did.
I'm loving my new one. I'm going to Hawaii in a week and, for the first time in my life, will be travelling without a laptop. All I'm taking is my NC and a BT keyboard for it.
Are you sure you had a problem? Because khaytsus bought one for himself and his wife and didn't have any issues LOL
Wow, good thing the store owner was helpful. The guy on staff at my local BN refused to do anything and said all returns or exchanges definitely needed to go through the website.
I'm still not happy with my current Nook. The panel below the "N" button is depressed on both sides. But I'm sticking with it for now.
Backlight bleeding is pretty much the norm for any LCD screen. I've seen it on desktop monitors, TVs, laptops, tablets...etc. It will exist on even on the top of the line models and "best" brands.
If you just have only some slight backlight bleeding, I would discourage you from trying to exchange it. You're likely to get something worse like dead pixels.
I spent half an hour one the support line a second ago because my USB cable fried. The lady tried to have me enter my credit card number for some reason so I could buy "NOOKBooks". I argued with her for about 5 minutes and then she told me all I need to enter is my shipping address. She said that they would mail the replacement cable free of charge in 24 to 48 hours.
I didn't spend anytime on hold even though the automated message said that they are flooded with tech support calls.
wpbear said:
it might not be so bad if the scripts were taken away and they just hired smarter people.
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Smarter people ask for a lot of money (if they are paying more money then whats the point of outsourcing) even in India only those who can't really find another job for themselves take up job's in call center's.
well I just returned my nook with a transformer incoming... i sure hope it has as good of a screen or ill prob end up another nook. lol
Got a call from Gamestop today to come pick up my Nexus 7, originally I was schedule to receive it on the third wave around Aug 8th.
I let the dude know I didn't want to pick it up due to all the problems I'd been reading about and was wanting to wait it out for the second & third waves.
My question is this: Are these second and third waves going to be any different from a manufacturing standpoint? Or can we expect to endure the same problems most first wave users are being plagued with? Google's aware of all these problems, but are they doing anything different to amend them? I'm reeeeally not trying to risk picking up a defective device and have to go through the whole defective unit return.
I am extremely interested in any professional opinions on this too (quotes from employees?)
Mine is currently reserved at gamestop, waiting for that call/text.
One more thing... I was told by the Gamestop employees that any defective exchanges would be done from the stock in-store (wouldn't this just be more of the same wave of defective tablets?) and can only be done within 30 days and after that you will have to go through the manufacturer.... Would this be Asus or Google? And are we better off purchasing through the Google Play store themselves? In the unfortunate case of the unit going bad after the 30 day grace period is up from Gamestop.
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
roush611 said:
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
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Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
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Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
First, you must keep in mind that more people are going to a forum to complain than compliment. That's just human nature.
I believe the screen flicker has more to do with your wifi connection than the device.
I pre ordered mine through Google so I guess that would make it first wave and it's a near perfect as a tablet can be.
The most popular issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were understating the frequency of this problem, I did decide to order the 8. My experience with the first one was overwhelmingly positive, and I missed having it. Mostly it was the rationalization that if I order from the Play store I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge.
Some people are being told by CS that it was a gluing problem. If that's true, new units should have a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic that they've already made these changes to outgoing units.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
pxlitup said:
The most common issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were misrepresenting the frequency of this problem, I did decide to order the 8. My experience with the first unit was overwhelmingly positive, and I missed it. Mostly it was the rationalization that I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the most common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge. Some people are being told by CS that it's a gluing problem. If that's true, they should be correcting units by using a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
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Good info. Ill be keeping an eye on mines down the road. If it eventually lifts in the area shown, then ill just send it in to get stronger bond applied. I ordered through playstore and haven't noticed anything. But that's what warranties are for. This is something that will easily be covered of it does happen. I can see why some units are having this happen. Based on your summary and the pics.
sway40 said:
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Agree 100%. People complain about the problems. They don't complain about fine units. I'm sure many many more people have good units than bad ones. And if you happen to get unlucky... return it! Some people....
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Sent from my Nexus 7 using Tapatalk 2
ikn0wagh0st said:
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Click to expand...
Click to collapse
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
EDIT: http://forum.xda-developers.com/showthread.php?t=1773057
There's an entire thread about it.
pxlitup said:
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
Click to expand...
Click to collapse
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Sent from my Nexus 7 using Tapatalk 2
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
ikn0wagh0st said:
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Click to expand...
Click to collapse
Just got off the phone. He reassured me that this was absolutely not the case and that Play store orders will be handled by Google for 12-month warranty claims.
I asked him if there was any documentation of this, and he said that he would send me something.
E-mail from Google said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. Please contact Google
customer support for service on the ASUS limited 12 month warranty for the
Nexus 7 if purchased from Google Play, and refer to the warranty card in
the Nexus 7 packaging or visit www.asus.com for details on the ASUS
limited warranty.
If your Nexus 7 wasn't purchased from Google Play, please contact ASUS
directly for warranty service by using one of the contact options at
www.asus.com
Click to expand...
Click to collapse
I haven't found the warranty on ASUS website yet, but I did find the Nexus 7 warranty on a Google support page. It looks disturbingly like an edited version of the above.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734
Google Play said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
Click to expand...
Click to collapse
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Exactly my point in all this.
Sighx said:
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
Click to expand...
Click to collapse
How is everything fine, yet your screen is being lifted? Lol. That's unacceptable.
--
Big key words are "if purchased from Google Play". So for everwhere else selling it, Asus handles the warranties after the 30 day "grace period" ie: Gamestop? Which is what I was originally told by the employee. Wonder how well they are with this whole scenario. Might just grab my deposit back and hold out a month or so and re-order from the Play Store when they've had a chance to work out these kinks. If anything, I feel like re-sellers won't be getting these newly fixed units as quick as well as the guarantee of the 12 month warranty from Google themselves, rather than try to deal with ASUS.
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
qwerty123321 said:
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
Click to expand...
Click to collapse
+1 Exactly.
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Wtf is wrong with you? So a couple of people come to a forum to cry about a device issue, while others stay off the forums and love the device, and that makes you want to not buy the N7? Toughen up buttercup.
Sent from my Nexus 7 using xda app-developers app
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Why didn't you get a replacement by warranty? Didn't get that.
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
Click to expand...
Click to collapse
HAHA... replacement? there is no such thing as replacement here mate! they only talk to the customers until they pay them and thats it. after that they dont have any time for you. as i have already said, they were not even ready to return me my device which they had ****ed up by losing the IR blaster cover. they said first i need to pay then they will return my tab. its been one of the ****ed up experiences of my life.
and to top things off, no one is there to complain. no executives, no senior person, no managers NOTHING! only sales girls with fake smiles and little cleavages. u see, women here, especially women who work in such sales department, like all over the world are used very wrongly. and in our country you can not even look at a woman with anger, let alone talk to them about the **** they did wrong to my tablet.
its very very saddening situation here man, very very saddening! people who have resources get everything and students like myself or people who have not much relations are the victims. i know if i were in any other country i could have sued their asses off. but here NO.
and its the device its self thats the problem. u see if samsung cuts its product lines even 25%, and works more on QC and software, things like thing would never happen.
all the hype around S6 and i bet you, it will all be the same. I bet you it will still lag, it will have almost the same issues as previous phones. yes there will be changes, but merely cosmetic!
Reality bites
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
Click to expand...
Click to collapse
Unfortunately, most of the stores in some countries are only third party/franchisee, so they don't offer the same wonderful customer service you may be accustomed to. They don't readily provide brand new unit replacements, heck, we usually even have to fight for parts replacement and settle at that (better than nothing, I guess).
From where I'm from, we're usually told, "we will have to have our technician take a look at it. Please come back after 5-7 business days." When we come back, they tell us that they were unable to elicit the problem, and if we want, they can have it sent to their main branch (in a different city) to take a look at it. Of course, they still end up telling you that there's nothing wrong with it and charge you anyway.
---------- Post added at 02:31 PM ---------- Previous post was at 02:24 PM ----------
Thank you for this post. I actually considered getting the Tab S2 when it comes out. Your post reminded me of my past experience with a Galaxy Tab 8.9 and an S3 (tablet had a defective motherboard and I could only get the parts replaced, no new unit) and my Galaxy S3 wouldn't connect to a WiFi network unless I literally stood right next to the router (this one I actually did manage to get a replacement unit, but the trouble I had to go through..ugh).
Anyway, I'm so sorry for the trouble you had to go through.
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Well no doubt you had a nightmare experience and sorry that you didn't have my experience. For me I couldn't be happier and have zero regrets with my purchase. Other then the lag problem which was fixed by debloating and switching to nova launcher I really really really love my tab s and so glad I didn't get the iPad mini like I was planning.
Now I eagerly await the lollipop update.
Sucks that you can't get proper service. Sorry to hear that but a lot of us can get proper service so I don't think its right for you to tell people to stay away. If someone gets unlucky here where I am they can easily return it and get a new one. For me I was first disappointed by the battery life but have quickly realized maybe I was spoiled by the 10+ hours my ipad 3 got. I don't experience any lag and have mostly good things to say about the device. I do wish the battery would go a bit longer. My only complaint comes with the power button. After only a few weeks its not looking good. Its going to go at some point. It already looks like its pushed in.
I have a 10 as well, and I have had zero issues with it. I have read some other complaint threads, but I haven't had any issues at all with mine. Sucks to hear others have issues, but this is the finest tablet I have ever owned.
bonerp said:
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Click to expand...
Click to collapse
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
both of you are very right at your position. i might have also said the same things if i saw some thread like this and i had no trouble with my tablet.
but the thing is, samsung has Proper sales and service business here in my country. u would not even believe that some of the products are not even launched in some big countries but they are made available here. Note 4 was launched here 2 days before its international launch! same case with some other big tabs and smartphones.
removing the back cover does not void ANY kind of warranty. i snapped it back and no body could tell if i ever removed it. i dont have the tab with me, but when i will i will try to show you guys what the OFFICIAL samsung ENGINEERS did to it. i opened the back with a debit card and nails and they have proper equipment, i guess, but they ruined it for me. and how come they lose some part of the tab when i CLEARLY TOLD THEM & EVEN ROTE IT TO THEM NOT TO LOSE IT because its too small thing to lose.
any how, all of you guys who have no trouble with your tabs, great for you. i feel good for you. i would have called it my bad luck if it was my first experience with samsung device. i have had sasmsung devices for a very long time including even some of the house hold electronics. mobile division of samsung sucks balls in terms of QC.i remember having S2 having dead speaker after 2 months, S3 having strange glue marks on the AMOLED screen, S4 having heat up issues and now this.
@ Pills_e and i didn't write text in bold or what ever to seek attention. why didnt you write such a thread? because you didnt have a problem right? i just tried to warn people. i have said it already and would say it again, im a student. i dont have a full time job. its Very hard for me to spend US $40 or $60 after 10 days just like that on repairing a gadget that is not even available to me. it might be easy for you, but not for all.
i just advised based on my experience and its just sincere brotherly advise to all new comers. people will get what they like, no matter what. i just poured in my experience. thats it.
aami.aami said:
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Click to expand...
Click to collapse
I'm so sorry for you. I hate that you've been through all of this stuff regarding samsung devices. I wonder if the tabs going to Pakistan are made in a different factory than United States ones? I hope you have better luck in the future.
Sent from my Galaxy Tab S 8.4 with much love to the xda community.
I have the 10.5 and am on a stock rom and have zero lag anywhere. Initially there was lag with the OS it was released with (I bought it release day) but subsequent updates removed all the lag I had. I love my Tab S and I get 11hrs watching videos on it on long flights and drives and the screen is amazing.
What you should have done was try to return the tablet for a replacement INSTEAD of opening the back. Opening the back voided your warranty and is not something I EVER do for ANY device I own that's within warranty period. Outside of the period I may take the chance but not a day before.
Sorry to hear this happened to you as I know how frustrating these kinds of things can be.
I'm Surprised!
I'm surprised that Samsung would even touch your Tab S 8.4! After you rooted it, changed the ROM and then opened the device up which a user is never supposed to do, I'm surprised your warranty is worth the paper it was written on.
You should have taken the Tab S back to whomever you bought it and got your money back.
Hmmmm... was just about to order a tab S 8.4 WiFi as well... Lol.
i have 10.5 LTE and the battery stand only 3.5 Hours after few month of purchase its stand around 6 hours before
i have already make root so i got KNOX flag 01
but i will pay 50$ if this will fix the problem but after i read your story im afraid to fix it and the problem come again .. i don't know what to do
Hi guys,
Yesterday I nave broken the screen of my moto x 2014. Fortunately, only the glass is broken and the LCD and touchscreen are all OK, without any problem. I was thinking about make someone repair it, but I saw that the price is high, about 100€ here in Italy. What do you advice to do? Could I find more competitive price? And is it possibile that I can find a shop where they could replace only the glass? If I send it to Motorola, which price will they do?
I would get a new phone. Even tho i love this phone, but i think it would be more profitable than paying extra 100Eur for 3y old phone.
I would get a new phone. Even tho i love this phone, but i think it would be more profitable than paying extra 100Eur for 3y old phone
Click to expand...
Click to collapse
You have to take into account that it's very hard to replace a phone like this one. There are no real successors and nexus is dead. (And no, our phone is not "three years old", it's not even two and a half. This distorted consumerist perception of time is one of the reasons why we haven't seen updates beyond ONE bloody year)
I've never seen someone service a screen (from any brand) for less than 100 euros, unfortunately. Can't you just phone an official Motorola service centre and ask them for an estimate?
Yes, next week I'll try in a Motorola service centre but, considering what I read in other forums, I don't think that they will make me a better price.
From what I understood, the problem is that the spare part is quite expensive, also if you buy it from eBay. The only way to save some money is to change only the glass but the process is difficult and you should spend other money on the specific tools anyway. Now I'm looking for someone that can do it, although the largest part of shops prefers to replace all the piece and not only the glass.
Flipz77 said:
You have to take into account that it's very hard to replace a phone like this one. There are no real successors and nexus is dead. (And no, our phone is not "three years old", it's not even two and a half. This distorted consumerist perception of time is one of the reasons why we haven't seen updates beyond ONE bloody year)
Click to expand...
Click to collapse
Well in terms of performance, screen, software and features, this phone doesnt feel 3y old but why is it hard to replace phone like this ? OnePlus 3T, Pixel, S7(or upcoming S8), are all great options. Better cameras, screens, batteries and performance. Im just being objective. And i will still have my moto for year or two.
Pixels and Galaxies are way too pricey, yes, they're bleeeeding edge, and so is the 1+3T, but I was considering a successor, not just a newer, "better" phone.
Google assistant (assuming you can get it to work from screen off when you're not plugged in) is not better than Moto voice just because it's newer.
Bottom speakers are not better just because Google is monkeying iphones.
Samsung firmwares are not better.
Ambient display is not better than Moto display.
That's why you can always buy a newer, more powerful phone assuming you have the money, but you aren't going to find everything you left in the "old tech" drawer.
Dropped mine a month ago - broken glass, frame untouched, perfectly functional touchscreen.
Thought it was 'wrong' to spend money to repair, bought a refurbished Nexus 5.
Well, damn, Moto X 2014 was better in almost every way except camera - by a lot.
BTW: the Nexus 5 is ready to get shipped, with tempered glass and a new battery alredy installed...
Hello guys, can you please so me a favor and look for dust under the glass of the main camera module?
I was unlucky with the mi 11 u again
First the mi10 and the mi 10 pro afterwards the Poco x3 and now the mi 11 ultra. I'm so freaking unlucky and I hope tradingshenzen will fix this as soon as possible.
Best regards
P.s. everything you can see in the pictures can't be cleaned off - i tried my best and after using a flashlight I was 100% sure it's under the glass.
Damn that's unfortunate, man. I read about some other phone having this issue, I think it was the OnePlus 5 or 6 a few years ago. People had to send back the phone.
My Mi 11 Ultra is arriving tomorrow so I can't check right now, but once it arrives, I will.
I hope you get it sorted. Good luck.
UPDATE: so I did check the cameras for dust and it looks like there's none on my unit. Lucky me.
Looks like defective unit. Exchange it
jericho246 said:
Damn that's unfortunate, man. I read about some other phone having this issue, I think it was the OnePlus 5 or 6 a few years ago. People had to send back the phone.
My Mi 11 Ultra is arriving tomorrow so I can't check right now, but once it arrives, I will.
I hope you get it sorted. Good luck.
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Yes I was reading about it too. All models I've listed had the same dust spots. The Poco was the worst tho, it was actually so bad it was affecting the quality of the pictures.
avetny said:
Looks like defective unit. Exchange it
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I will try my best. I'm from germany and the devices is from tradingshenzen...i don't know how they will react I have read horrible story's about them when it's coming to exchange devices or reparing them ..
I don't have any issues with my Mi 11 Ultra like this, seems definitely like a defective unit. So better to exchange on this.
hotto1996 said:
Yes I was reading about it too. All models I've listed had the same dust spots. The Poco was the worst tho, it was actually so bad it was affecting the quality of the pictures.
I will try my best. I'm from germany and the devices is from tradingshenzen...i don't know how they will react I have read horrible story's about them when it's coming to exchange devices or reparing them ..
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If u paid by PayPal u have 30 days for exchange or return
avetny said:
If u paid by PayPal u have 30 days for exchange or return
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From which date? From the date I bought it or from the point I got it? I bought it on the 03.04 already but I got it almost 4 weeks later and where did you get your information from? I can't find any on the website
hotto1996 said:
Yes I was reading about it too. All models I've listed had the same dust spots. The Poco was the worst tho, it was actually so bad it was affecting the quality of the pictures.
I will try my best. I'm from germany and the devices is from tradingshenzen...i don't know how they will react I have read horrible story's about them when it's coming to exchange devices or reparing them ..
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That's bull****. I have ordered there a few times and also hadn't issues with refund or repairing. (auch from Germany)
Kollachi said:
That's bull****. I have ordered there a few times and also hadn't issues with refund or repairing. (auch from Germany)
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Good to know! Thanks
tupac19861013 said:
I don't have any issues with my Mi 11 Ultra like this, seems definitely like a defective unit. So better to exchange on this.
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Okay, I already opened a support ticket in TS. I will keep you guys up to date^^
Son of a biscuit stick. I was wondering what the odds were that someone had literal dust in their camera module. I went ahead and checked my Xiaomi Mi 11 Ultra... I have dust in mine too. Or rather one big spec of dust. I cleaned the outside surface with no avail. I just got my unit last Friday too. I've reached out to WondaMobile, to see what can be done. Have you guys ever encountered any issues with Wonda? This is my first purchase from them and I have no idea what's in store for me.
panda24z said:
Son of a biscuit stick. I was wondering what the odds were that someone had literal dust in their camera module. I went ahead and checked my Xiaomi Mi 11 Ultra... I have dust in mine too. Or rather one big spec of dust. I cleaned the outside surface with no avail. I just got my unit last Friday too. I've reached out to WondaMobile, to see what can be done. Have you guys ever encountered any issues with Wonda? This is my first purchase from them and I have no idea what's in store for me.
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Update! I sent WondaMobile an email and they responded extremely fast. They asked me to send it back, so they could check the device. If it is factory faulty, not man made damages. They have agreed to refund me. They also stated that device is out of stock atm, so a replacement was not guaranteed. However, I could submit it for a warranty claim and see if they can get me a replacement that way instead, if it's deemed a man made damage.
panda24z said:
Son of a biscuit stick. I was wondering what the odds were that someone had literal dust in their camera module. I went ahead and checked my Xiaomi Mi 11 Ultra... I have dust in mine too. Or rather one big spec of dust. I cleaned the outside surface with no avail. I just got my unit last Friday too. I've reached out to WondaMobile, to see what can be done. Have you guys ever encountered any issues with Wonda? This is my first purchase from them and I have no idea what's in store for me.
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Hey! Thx for your reply. Again: I'm responding quite late I'm not getting any notifications. Well I need to give it back too and they will look for dust. Thing is it's not really big -, I'm afraid they telling me it's fine but I don't think having any kind of dust anywhere is "Fine" for a 1100€ flagship. Thx for you post tho, it could help me out to get some pressure on them if needed. I will play my joker PayPal card too if it's nesescary.
No dust is "normal" for ANY phone. I checked mine and it's absolutely perfect.
Most likely a faulty batch
Good luck and keep us posted on the developement !
Cheers !
You guys are making me afraid to check mine lol
I'm debating on sending the unit back. Shipment is at least $65 USD and then god knows how long the wait will be. There is no guarantee that they will replace the unit. I could get a refund, but it'll take a couple of weeks to get it (with shipment and processing). I personally feel like Wondamobile will refund me, but it's just a hassle.
The spec of dust is on my telephoto, which I don't use anyways. It doesn't really affect me much. It's easier for me to just open up the device, clean the lense and reseal it. The dust is not inside the camera, but right on the glass layer above it. Doing so would affect the IP68 rating, since it probably won't have the same water resistance. I don't really put my phone in such environments. So other than a small inconvenience, it's not too bad.
However, I do agree that buying a phone with dust is not acceptable. Especially for the hefty price tag. A consumer should not be required to fix a manufacturing issue. But after evaluating my options, it's easier and cheaper for me to just fix the issue myself. Granted that I enjoy tinkering with tech and I have some general experience taking electronics apart.
But yeah, I would say ship it back. If the issue is indeed a manufacturing issue and there is no resolution/ they refuse to address the issue, totally reach out to your bank or PayPal to get that addressed. I hate doing charge backs, but sometimes they are needed. Especially when if it's a issue you had no control over it.
panda24z said:
I'm debating on sending the unit back. Shipment is at least $65 USD and then god knows how long the wait will be. There is no guarantee that they will replace the unit. I could get a refund, but it'll take a couple of weeks to get it (with shipment and processing). I personally feel like Wondamobile will refund me, but it's just a hassle.
The spec of dust is on my telephoto, which I don't use anyways. It doesn't really affect me much. It's easier for me to just open up the device, clean the lense and reseal it. The dust is not inside the camera, but right on the glass layer above it. Doing so would affect the IP68 rating, since it probably won't have the same water resistance. I don't really put my phone in such environments. So other than a small inconvenience, it's not too bad.
However, I do agree that buying a phone with dust is not acceptable. Especially for the hefty price tag. A consumer should not be required to fix a manufacturing issue. But after evaluating my options, it's easier and cheaper for me to just fix the issue myself. Granted that I enjoy tinkering with tech and I have some general experience taking electronics apart.
But yeah, I would say ship it back. If the issue is indeed a manufacturing issue and there is no resolution/ they refuse to address the issue, totally reach out to your bank or PayPal to get that addressed. I hate doing charge backs, but sometimes they are needed. Especially when if it's a issue you had no control over it.
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I couldn't say it any better although I would strongly advice you to ship it back. Remember you got a ceramic back - it's way harder to open without breaking it. I'm working at a German mobile Refurbisher and im dealing with these kinds of things every day but I wouldn't do that on a new device which costs around 1000+€. Isn't there any way for them to exchange it with another unit maybe from another costumer who gave back the mobile? They can't repair it anyway. This device is most likely to be sold in a few years to Refurbishers like I am one. I wrote with a guy from tradingshenzen and he told me that he will either give my money back after recieving the device or swap it against a new one if possible from another costumer who gave it back and which isn't opend up. I hate dealing with give backs too it's super annoying to me...i waited 6 weeks for my device just to wait a few weeks more now too although I'm really glad that I got the possibility to send it back to a German service point.
hotto1996 said:
I couldn't say it any better although I would strongly advice you to ship it back. Remember you got a ceramic back - it's way harder to open without breaking it. I'm working at a German mobile Refurbisher and im dealing with these kinds of things every day but I wouldn't do that on a new device which costs around 1000+€. Isn't there any way for them to exchange it with another unit maybe from another costumer who gave back the mobile? They can't repair it anyway. This device is most likely to be sold in a few years to Refurbishers like I am one. I wrote with a guy from tradingshenzen and he told me that he will either give my money back after recieving the device or swap it against a new one if possible from another costumer who gave it back and which isn't opend up. I hate dealing with give backs too it's super annoying to me...i waited 6 weeks for my device just to wait a few weeks more now too although I'm really glad that I got the possibility to send it back to a German service point.
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Thanks for your feedback. I'm confident that I can get it opened and sealed up. There is always a risk though and It's never the same afterwards, compared to a new factory sealed device. I still have some time to reevaluate the situation. I'll think it over today and decide tomorrow morning.
What I'm not looking forward to is the wait and the loss of an additional $65 for shipment. I knew that ordering a phone internationally was a risk, and that's just one of the downsides.
Wondamobile support told me that they did not have any global units in stock, and that they didn't know when they would come back in stock either. So a replacement was not something they could do. They stated that they could conduct a warranty claim and see if Xiaomi can get that replaced, if I wanted to go that route. The other option would be to refund the device of course. Honestly, if I do ship it back I'll just get it refunded and wait for the device to be more wildly available.
All I know is if I get my $1300 back, I'll be extremely hesitant to purchase any phone internationally again. I'll see if maybe there is a more local seller. Only time will tell.
Thanks again. I'll keep you posted on what I decided tomorrow morning, but now I am aiming more towards the refund. Might even buy the white version in the future with the refund.
panda24z said:
Thanks for your feedback. I'm confident that I can get it opened and sealed up. There is always a risk though and It's never the same afterwards, compared to a new factory sealed device. I still have some time to reevaluate the situation. I'll think it over today and decide tomorrow morning.
What I'm not looking forward to is the wait and the loss of an additional $65 for shipment. I knew that ordering a phone internationally was a risk, and that's just one of the downsides.
Wondamobile support told me that they did not have any global units in stock, and that they didn't know when they would come back in stock either. So a replacement was not something they could do. They stated that they could conduct a warranty claim and see if Xiaomi can get that replaced, if I wanted to go that route. The other option would be to refund the device of course. Honestly, if I do ship it back I'll just get it refunded and wait for the device to be more wildly available.
All I know is if I get my $1300 back, I'll be extremely hesitant to purchase any phone internationally again. I'll see if maybe there is a more local seller. Only time will tell.
Thanks again. I'll keep you posted on what I decided tomorrow morning, but now I am aiming more towards the refund. Might even buy the white version in the future with the refund.
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The only good news is, they get cheaper with time... But this is really crappy build quality from Xiaomi and further proves they are not really ready to compete on the world flagship stage with Samsung and Apple etc
Some people paid ~$1500 for devices with manufacturing dust in the camera lenses which is just unacceptable imo
i had a look at mine and can't see anything but I haven't used a magnifying glass and a torch yet because I have no return option anyway since I got mine from the first batch released in China
speedtripler said:
The only good news is, they get cheaper with time... But this is really crappy build quality from Xiaomi and further proves they are not really ready to compete on the world flagship stage with Samsung and Apple etc
Some people paid ~$1500 for devices with manufacturing dust in the camera lenses which is just unacceptable imo
i had a look at mine and can't see anything but I haven't used a magnifying glass and a torch yet because I have no return option anyway since I got mine from the first batch released in China
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Agreed, they should be putting in more measures to ensure quality is met before they ship the devices out.
This has been my first Xiaomi phone, and now I'm hesitant to try getting a new Xiaomi phone in the future. It could have just been bad luck on my side, but I'm certain more customers are bound to have the same dust issue, hence why this post is even a thing.
I really wanted to give Xiaomi the benefit of the doubt with the Xiaomi Mi 11 Ultra, but you are correct. They're just not on the same level as Samsung and Apple yet. I want to be optimistic, but for now I'll make sure to wait several months before commiting to a new Xiaomi phone. Just so I can know all the possible quirks and issues. Only then can I really decide if it's worth it.