Question Google Photos stuck on Getting your Photos on ZF8 *SOLVED* - ASUS ZenFone 8

*SOLVED*
Deleted whatsapp images folder which had null images in it and now it works. Weird thing is I don't have folder backup on and what does that folder have to do with getting my photos?
I have had a lot of devices including the Zenfone6 before the Zenfone 8 (8/256) I just got and I have never had any issues with Google Photos.
On this device however Google Photos does not work.
It is stuck on "Getting your photos..." for days without getting any photos what so ever, and without getting my photos it can't start to backup my new photos.
I have tried
Rebooting
Updating
Uninstalling
Installing
Clear Cache
Clear Storage
Turn Off
Turn On
Restart
I uninstalled and reinstalled multiple times but it does nothing. I also monitor transfer speeds and I can see that it isn't doing anything. My network is fast, around 300/50 speeds so this should be more than plenty to load some low res previews.
And best result I got was that it got about 10% of my pictures before just getting stuck again.
Without Google Photos the device for me is not usable.

I am using Photos since day one and it works well. Sounds like you may have to check all app permissions if they are set. Additionally finish the process of other Google apps like Store, services, mail etc as you might have missed some access allowance somewhere.
And it will not hurt to update the phone with Today's new version.

Kemez said:
I am using Photos since day one and it works well. Sounds like you may have to check all app permissions if they are set. Additionally finish the process of other Google apps like Store, services, mail etc as you might have missed some access allowance somewhere.
And it will not hurt to update the phone with Today's new version.
Click to expand...
Click to collapse
I have finished all other google services. I have given Photos all access and data access for wifi and mobile. Also if I would have missed something it wouldn't explain how I once got like 10% of my images, which I know after last reinstall don't get again.

Installed latest update. Checked all settings
I have no power savings on, unlimited data allowed. Wifi or Mobile makes no difference.
Unlimited Mobile data usage set for Photos. But it just doesn't do anything.
Due to some MFA applications I need daily I can't factory reset without it being a hassle for a lot of people without having another phone.
So what's another good small Android phone in 2021?

So After deleting my Whatsapp Images folder it started working. The odd thing here is that I don't even hav Folder backup enabled, for any folder none the less for the Whatsapp folder.
This is obviously a bug in Photos where it checks folders.

Not sure if this helps, but on my Pixel, the Photos doesn't always sync up new files that are externally loaded (not taken through the camera). However, if I open the Files app and browse to the folder, it gets refreshed. This might help someone as I spent quite some time trying to get the app to recognize the new files.

Related

Photo Uploads Don't Work

Photo Uploads Don't WorkWhenever I try to upload photos through the built in photo uploading app (it doesn't matter what service I try to upload to) the photo fails to upload, giving an "Upload error" notification. When the notification is clicked I get the following error: "Can't send response now. Data services are unavailable."
I've seen some people mention doing a full factory reset (on other Motorola DROID phones) and this possibly fixing the issue, but I would definitely like to avoid this at all costs.
Additionally, and this may or may not be related, my phone has trouble syncing with verious social networks at various times.
Stuff I've Tried Already
I have tried on both WiFi and 3g (both connections work fine for everything else)
I have updated my roaming with *228
I have tried a factory reset
Data Manager is not set to Wait for WiFi to upload
I have tried removing and re-adding the accounts
Nevermind. Removed all that stuff anyway.
--
matt katzenberger
http://katzmatt.com
[sent from my droid]
OMg i hated that!!! mine does that from time to time!
I have noticed that happening from time to time with dropbox, and also a problem where it uploads t the main dropbox directory rather than my selected directory. I noticed that it appears to happen when the phone is running low on RAM.
Based on the behavior of the gallery app and dropbox app, I believe what is happening lies in how Android manages memory. There is a good article about this over at Android Central but essentially Android allows for different classifications of apps. As Android system runs out of RAM, it will start shutting down apps and running processes based on this priority system.
So, what I believe happens is that when you select a picture in the Gallery app, then switch over to your uploaded (or vice versa), the phone runs out of RAM and closes the original app. Once you select the upload location (or the desired pic in the vice versa scenario), that app will look for a handoff from the first app, however that first app was closed by the system due to low memory. I am basing this on conjecture, but I have observed dropbox or the gallery app appear to "reload" after I switch between the two.
The low RAM is my major gripe about the Droid 3. Moto's custom skin, along with all the VZ bloat, appears to somehow eat up a ton of RAM (perhaps there is bloatware that runs in the background" which would be OK if the Droid came with 768mb or 1gb of ram. I wish there was a way to add ram after the fact.
I've never experienced this but I never use the native uploading app in Motorla gallery either. I tend to steer clear of the account setup in android and download apps from the market instead so i can control the data transfer and how all my interactions with my albums go a little more specifically. All that to say i use photobucket and have never had this error using the photobucket app on the market.
This problem was not a memory management problem, and had something to do with motorolas servers. It seemed to be fixed last time I checked
––
matt katzenberger
http://katzmatt.com
[sent from my droid]

[Q] [Help] Downloads from email apps delete themselves after 2 days

I download my schedule from my email every week. Thing is, the pdf disappears from my phone after two days, without fail. I thought maybe it was all downloads, but I've got a pdf of a remote manual I downloaded in Chrome from a few weeks ago as well as pictures from a reddit app that didn't disappear.
I thought maybe it was my file browser (ES) so I uninstalled it and tried Solid Explorer. Same issue. Interestingly, this issue occurs in both the stock email app as well as the gmail app. I have different accounts (both gmail) associated with both.
I've restarted my phone, but that does not help. I think it might have something to do with Download Manager or the Downloads app, but I have no idea how to test this or to change settings. Can they be disabled safely? Does anyone have any idea what could be going on? I don't have any space saving/clearing apps, nor have I ever installed any.
EDIT: NM, there doesn't seem to be any rhyme or reason to what is saved and what isn't. Everything I downloaded last night has been cleared from my downloads folder. Not even 24 full hours. Perhaps the reboot clears it? This will require further testing.

[Q] Location of camera thumbnails

Somehow I messed up setting up my wife's new Moto X. In the past I had some tasker tasks to transfer all the photos off our phones and onto our NAS every night. In setting up the task on her new phone I deleted a slew of pictures. I know the original photos are gone and I'll face the music on that one. However, if I go to camera and swipe to the left I can scroll through all the photos. I can't email or share any because the file is gone, but if I can see the photos there must be a low res image someplace on the phone still. Anyone know how to access these and possibly get me out of the doghouse? They're not in the DCIM folder at all. I poked around in the Android/Data folder a bit, but did not find them.
On the same note, is there a way to clean these out over time? Seems to me if I have a thumbnail of every photo ever taken it would eventually fill up the storage.
Thanks
Get an app like astro file manager, or root Explorer and go to storage then DCIM and your thumbnail pics should be there.
Sent from my XT1097 using XDA Free mobile app
clskier said:
Somehow I messed up setting up my wife's new Moto X. In the past I had some tasker tasks to transfer all the photos off our phones and onto our NAS every night. In setting up the task on her new phone I deleted a slew of pictures. I know the original photos are gone and I'll face the music on that one. However, if I go to camera and swipe to the left I can scroll through all the photos. I can't email or share any because the file is gone, but if I can see the photos there must be a low res image someplace on the phone still. Anyone know how to access these and possibly get me out of the doghouse? They're not in the DCIM folder at all. I poked around in the Android/Data folder a bit, but did not find them.
On the same note, is there a way to clean these out over time? Seems to me if I have a thumbnail of every photo ever taken it would eventually fill up the storage.
Thanks
Click to expand...
Click to collapse
Those are probably all cached. As for recovering them, I'm sure you can find them in the cache -- I don't know where they'd be saved (I believe there is a /cache partition but then there's also the possibility that the gallery caches those previews somewhere in /data/). It may be easier to to screen shot the ones you want.
EDIT: see above post - that's probably what you want
As for the cache growing, I'd imaging that the gallery app has some sort of maintenance. But there is always the option of using apps (I have SD Maid, personally) and/or periodically clearing the cache partition via a custom recovery
Thanks all. This was good info also. I ended up finding the files on my NAS which leads me to a whole other question which I will post seperately from this as it only related by symptoms.

google play services crippling battery drain with google photos

anyone else having huge battery issues (with google play services as the culprit) since installing google photos?
I'm usually good for more than a day, but since installing google photos, the phone gets super hot and could be dead by lunch if I don't watch it.
play services version 7.5.71
google photos version 1.0.1.94954577
I used my pc to upload my back library (about 36,000 images) not my phone, and I sit on great wifi all day, so it shouldn't be struggling to stay connected.
Any thoughts?
Try the latest Google Play Services and clear the cache?
http://www.apkmirror.com/apk/google...ices-7-5-73-1976294-030-android-apk-download/
Wynnded said:
Try the latest Google Play Services and clear the cache?
http://www.apkmirror.com/apk/google...ices-7-5-73-1976294-030-android-apk-download/
Click to expand...
Click to collapse
yeah, no joy.. multiple uninstall and wipes of photos also, nothing makes a difference..
(just grabbed that version a little while ago, no change)
I'm not experiencing it, so I haven't had to try to figure it out. You could try uninstalling all GPlay Service updates and reinstall them. I'm kind of shooting in the dark though.
Wynnded said:
I'm not experiencing it, so I haven't had to try to figure it out. You could try uninstalling all GPlay Service updates and reinstall them. I'm kind of shooting in the dark though.
Click to expand...
Click to collapse
my wife has same phone, also no issue. I'm backing up now in prep for a system wipe (ugh), thinking about waiting till the 10th for our 5.1 update and see if that solves it..
I'll try uninstalling updates and see what that does, thanks!
rhcreed said:
anyone else having huge battery issues (with google play services as the culprit) since installing google photos?
I'm usually good for more than a day, but since installing google photos, the phone gets super hot and could be dead by lunch if I don't watch it.
play services version 7.5.71
google photos version 1.0.1.94954577
I used my pc to upload my back library (about 36,000 images) not my phone, and I sit on great wifi all day, so it shouldn't be struggling to stay connected.
Any thoughts?
Click to expand...
Click to collapse
Maybe this:
http://forum.xda-developers.com/droid-turbo/general/google-play-services-battery-drain-t3083672
:fingers-crossed:
after a couple days it seems to have settled down.
It was happening the most the days I uploaded all my images (over 36,000), so maybe it was some background sync happening?
Upload was happening on a pc, not the phone. so if you're going to upload a big library, maybe disable google photos on the phone till they're all up and it finishes digesting them all. Thanks!
Did photos create lots of stories for you?
bqw371 said:
Did photos create lots of stories for you?
Click to expand...
Click to collapse
yes, tons of animations and stories and such. kinda neat to see them all
That's why, at least some of that processing is done on the device itself, comparing the exif data on the photos, as well as their visual content, to determine what goes with what, (even more so if you have your photos geotagged) plus photos on your phone talking to photos in the cloud to compare the folder catalog. to see what does or does not need to be synched up.
rhcreed said:
anyone else having huge battery issues (with google play services as the culprit) since installing google photos?
I'm usually good for more than a day, but since installing google photos, the phone gets super hot and could be dead by lunch if I don't watch it.
play services version 7.5.71
google photos version 1.0.1.94954577
I used my pc to upload my back library (about 36,000 images) not my phone, and I sit on great wifi all day, so it shouldn't be struggling to stay connected.
Any thoughts?
Click to expand...
Click to collapse
I have the same problem with my Verizon G4. over the Last few weeks, I uploaded almost 100,00 photos and videos, which resulted in hundreds of creations/stories/etc. I finally got thru all of them last weekend. I also have about 4000 photos and videos on my SD card on my phone that I use with the Wallpaper Changer to randomly change my background
So, any time I take even a few pictures, I notice my phone starts getting HOT and the batteries plummets. And the sync icon appears in my notification bar...I tracked this down to the Google Photos sync under Settings-Accounts-Google. So, I wonder if phone is trying to resync the ENTIRE library every time? Not sure, but something is going on that kills the battery on my device
So, I wonder if the phone is constantly trying to re

A lot of photos disappeared, nothing is working to recover it

Hi, yesterday while looking at my gallery I noticed that a lot of photos are missing, for example, my Italy trip photos and videos are gone, not all of them though, there are some left, but videos are all gone. I didn't delete or move them, didn't touch them at all, it just disappeared. I've tried looking at my Onedrive, Google drive backups, but they are all showing current photos, that I can already see. I've also tried cleaning gallery and media storage data in settings or deleting .nomedia files (which cant be actually deleted), but no results. Booting on safe mode, using different recovery software also shows same photos that I already see on my phone. Tried to get help from Samsung Support, sadly they are as competent as I am, all the suggestions were already known. They did suggest to factory reset my phone while backuping everything using smart switch since there might be some malfunction and doing so all the supposedly hidden photos gonna be released. Not really trusting it though, because in backup I can clearly see that the photos that are being backed up are the photos I can already see, and no hidden files are being backed up. I've also restarted my phone like 6-7 times in different circumstances and noticed that everytime my phone boots it loads up 196 pictures in my camera roll, and then after some time the other part of it gets load up. So my question here today is: Is there anything I haven't tried and is it possible to recover the hidden/disappeared photos?
P.s. the photos that I'm concerned about is in my internal storage not in SD card.
After you lose data it's many times to late to do anything. Why aren't you using the SD card as a data drive to at least backup your critical data?
That in turn should be backed up redundantly to at least 2 hdds that are physically and electronically isolated from each other and the PC. Consider this a wake up call...
This isn't looking good. Backed up what's left, now. Try in safe mode.
It may be malware, in any case it sounds like it's factory reset time if you can't ID the root cause.
If you added any downloaded images* to the folders losing data it may be a malware jpeg, if so this jpeg must be deleted or it will continue to destroy and mutilated files in the folder it occupies. I've seen ones that do this in Android. Think. What was done, installed or downloaded?
*All downloaded jpegs should be kept in the download folder until vetted. This will help limit the damage hopefully to just the loose files in there. At least open the jpeg there and look for abnormal behaviors in that folder because you add that jpeg to your database! Antivirus may not detect these little buggers... WYSIWYG
blackhawk said:
After you lose data it's many times to late to do anything. Why aren't you using the SD card as a data drive to at least backup your critical data?
That in turn should be backed up redundantly to at least 2 hdds that are physically and electronically isolated from each other and the PC. Consider this a wake up call...
This isn't looking good. Backed up what's left, now. Try in safe mode.
It may be malware, in any case it sounds like it's factory reset time if you can't ID the root cause.
If you added any downloaded images* to the folders losing data it may be a malware jpeg, if so this jpeg must be deleted or it will continue to destroy and mutilated files in the folder it occupies. I've seen ones that do this in Android. Think. What was done, installed or downloaded?
*All downloaded jpegs should be kept in the download folder until vetted. This will help limit the damage hopefully to just the loose files in there. At least open the jpeg there and look for abnormal behaviors in that folder because you add that jpeg to your database! Antivirus may not detect these little buggers... WYSIWYG
Click to expand...
Click to collapse
Okay first of all, One drive should be responsible for backing up my data, thats why its there, no? I do understand that data back up need to be taken more responsibly, but again why would I keep everything backed up from my phone since everything in there is just basic daily use things, nothing that much of importance, except of course memory photos in my camera roll (which again SHOULD be backed up in my one drive). Second, if I were that careless as an IT student to download malware into my device, why would I move it to my camera roll folder ? (thats the only folder that has photos and videos missing). Third, I did factory reset my phone with a back up from Smart Switch as suggested from so called Technical Support specialist from Samsung, sadly the results are same (All photos I had before factory reset are there, no actual recovery has been made).
Sorry if I might sound rude, but I'm really frustrated. Samsung really let me down big time for the first time in 12 years of using their products.
I feel your pain as I lost an irreplaceable database myself at one point that was 30 years old. It sucks.
The only backup I trust and use is copy/paste/verify for size and if readable.
SmartSwitch can fail you miserably, never use it for critical data... same with Google junk.
In unencrpted hdds I trust.
Maybe your Google account was hacked... again always suspect malware, viruses, rootkits if unexplained behaviors are observed.
If you had a previous SmartSwitch backup saved that probably would have worked. At the time what the Samsung rep told you in lieu of the former was your best shot probably. The data was already lost unless its backed somewhere you overlooked or forgot.
It's also possible you could have a hardware failure in progress, keep a close eye on the device.
The reason I back up they way I do is from hard lessons learned going back to XP Pro and other OS's. Also never clone (copy/paste only) or encrypt data drives. Always use a good SD card that's V30 rated like a Sandisk Extreme. All critical data goes here, and everything you need to do a full reload including installable app copies. App that allow settings to be saved like Poweramp, contacts all go on the data drive as do vid and music libraries. ColorNote will save it's backup directly to the SD card, it's a very useful that can used for bookmarks. Don't forget all passwords as well.
Keep the DCIM and download folders on internal memory. Only these and installed apps go on internal memory. Periodically backup the DCIM files to the SD card but DO NOT use the phrase dcim in the backup copy folder name... and then redundantly back up the SD card periodically. Best to time stagger these backup between 2 or more hdds. Develop a plan, put some thought into it. You have all the hardware you need for a robust dual drive device if you use it!
I have 2 N10+'s and this is how I run them. Zero issues.
@blackhawk. Agree... Never trust Google Photos. Somehow I also lost a lot of my photos. Mostly the ones that I shared (as file). Was that because I deleted them directly using Root Explorer? No. Because I downloaded them to Restored folder and deleted through Explorer? No. Because I deleted them from Sent folder of WhatsApp? No... I tried each one of these and couldn't consistently delete the items from Google photos... But how? Why? Just don't trust the application.
nugroho2 said:
@blackhawk. Agree... Never trust Google Photos. Somehow I also lost a lot of my photos. Mostly the ones that I shared (as file). Was that because I deleted them directly using Root Explorer? No. Because I downloaded them to Restored folder and deleted through Explorer? No. Because I deleted them from Sent folder of WhatsApp? No... I tried each one of these and couldn't consistently delete the items from Google photos... But how? Why? Just don't trust the application.
Click to expand...
Click to collapse
Always redundantly backup critical data and verify it's size is correct, it's readable and complete. Copy/paste only, never clone media files ie music.
A drop, malware, hardware failure, a near lightning strike, a boot loop, a user mistake etc can destroy data instantly. Expect it will happen because eventually it probably will. No such thing as overkill with data backup. Multiple copies in different locations that are time staggered and not connected to a PC preferably on hdd. An earth grounded safe or metal box is ideal to store them in at 50-70F.
Great advice! I see these posts about lost data, and people don't realize, you have to backup this data somewhere. The FIRST step is something like Google Photos or Amazon even. But these are not enough (it's a start, at least).
General recommendation is a 3-2-1 backup, as detailed here: https://www.backblaze.com/blog/the-3-2-1-backup-strategy/
Bottom line, if it's something you don't want to lose, then have a REAL backup beyond just GPhotos or similar.
Especially in today's world of cellphones and flash-drives. Both are easily lost or damaged. At least in the old days you can sometimes recover data from spinny drives (I did a LOT of this work for people, using specialized software)... but flash drives don't work the same, and they likely fail to read completely, leaving ALL the data gone in a flash (pun intended).
Backup, BACKUP, BACKUP!!!
EDIT: Also note, if you use something like Gphotos, you can very-easily download ALL the photos from there. This makes it rather easy to backup those files by simply copying that ZIPped file as necessary. You'll have to do this manually every so often, but it's quite easy to do.
This same thing just happened to me. All of my folders including my camera pics were deleted, except my downloaded folders. All the photos are missing from my backups, all trash bins are empty, and Samsung Customer Service suggested that I do everything I had already done. I thought I'd be fancy and get the ZFold 4, which doesn't have an option to use an SD Card. I even downloaded a recovery program to my laptop and it couldn't find any photos. I'm currently waiting on an adaptor, so I can download photos from my last SD card in my previous phone. I've never been more angrier with a phone than I am right now.

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