Question Samsung S21 Ultra bought from the USA - help/advice needed - Samsung Galaxy S21 Ultra

Hi folks , I bought this Samsung S21 Ultra from EBay US ( I wanted the snapdragon version). I’m confused as to the message that I am receiving . I have checked Swappa, checkmend and it is a perfectly clean phone with no issues or anything outstanding . So why would it present me this message ? I’ve been on chat with Xfinity live agent , who have said they can’t just unlock it from the IMEI but they need the account number that it was purchased , the sim/number used associated with the account in order to submit an unlock request . (Person who sell it to me is just a general reseller) . The phone is not stolen or has outstanding finance , so why would it present this issue .
I can’t provide the agent with the details as o don’t have them and I can’t get them . Do I have any options here at all ?

You need to contact the seller through ebay and file dispute immediately. The phone is carrier locked. Meaning they have a balance due on the phone or they were to lazy to call xfinity and ask for it to be unlocked or couldn't show proof of purchase. Either way, the phone is useless until xfinity unlocks it.

Return it.

You can't do anything with it
Simply raise dispute with eBay and get refund.
You can unlock it with third larty but phone will miss some features if unlocked this way it will coat 120$

That's just one of the risks associated with purchasing a used device. Disputing it with Ebay or PayPal is the best option at this point.

varcor said:
That's just one of the risks associated with purchasing a used device. Disputing it with Ebay or PayPal is the best option at this point.
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Indeed. I don't like ebay.
A lot of scamming going on in general now.
Best to talk to the vendor on the phone before buying. Ask the right questions and feel them out. Avoid vendors that won't talk by phone.
I paid $800 for a new N10+ Snapdragon 3 weeks ago. Sounds high, but it was a factory sealed box and the 10+ that was in perfect condition. It was worth the extra $200-400. The vendor was easy to contact and seemed trustworthy. The phone arrived 3 days after ordered, free shipping, shipped day of order. Good to their word.

Dstu10 said:
You need to contact the seller through ebay and file dispute immediately. The phone is carrier locked. Meaning they have a balance due on the phone or they were to lazy to call xfinity and ask for it to be unlocked or couldn't show proof of purchase. Either way, the phone is useless until xfinity unlocks it.
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I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?

blackhawk said:
Indeed. I don't like ebay.
A lot of scamming going on in general now.
Best to talk to the vendor on the phone before buying. Ask the right questions and feel them out. Avoid vendors that won't talk by phone.
I paid $800 for a new N10+ Snapdragon 3 weeks ago. Sounds high, but it was a factory sealed box and the 10+ that was in perfect condition. It was worth the extra $200-400. The vendor was easy to contact and seemed trustworthy. The phone arrived 3 days after ordered, free shipping, shipped day of order. Good to their word.
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Click to collapse
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?

123hugga said:
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?
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If bought with a card, call the bank and file a charge back request. The phone must be returned before they can do anything.
If things really go south file a complaint with your state attorney general's office.
That sounds like theft by wire fraud to me, a felony.

Related

Trying to sell one of my Wizards on ebay, arghhhh

I have 2, one of which is brand new, I've put it up on ebay 3 times now, and each time some idiot or another with a fake account tries to buy it, and I have to relist the god damn thing.
Anybody know of anywhere else I can try to sell it?
Cheers in advance.
I have had attmepted scams as well. Choose Paypal only, and also find the thing which makes the Paypal buyer have a validated account. Also I put in very large font at the end of an auction description that I won't post to Nigeria and No Scammers. Only set postage to UK/EU as well to limit scammers.
HiH
Joe
E-bay is total pants !
Just had the sme trouble with my Exec , gave up in the end
also had trouble when I sold my 9500 , I had some idiot mail saying he wanted to pay by paypal and then collect in person over the next hour - "great !" I thought , but unfortunately I had missed his mail by a few hours
Then the following day I get a mail from the same guy (he TOLD me he was the same guy !) but using a different ID , saying he still wanted to pay by paypal and collect within an hour ,
I smelt a rat and looked up the old ID , Sure enough , he had made several large (£300 +) paypal purchase , all pretty local the previous day and was now "no longer a registered user" - He had obviously got a stolen Paypal account
Anyway ....... I contacted Ebay to alert them (thinking i was helping them out !) I received a reply telling me I had got it all wrong , and there was nothing to link the two accounts :? - fair enough , no skin off my nose !
Needless to say , when I looked a few days later , the second ID had been revoked , but not before he had racked up about £3,000 in paypal purchases !
I learned a valuable lesson that day
EBAY DO NOT GIVE A TOSS ABOUT FRAUD , UNLESS THEIR FEES ARE AT RISK !
Makes me sick to see all the idiots out there selling photo's of xboxes etc with "please note this auction is for a photo" in small print hidden among the spec
Ebay sucks
:x
same for me
I had once an issue with a guy from Hong Kong who did not ship. I tried to mail him 5 times, no reply. Then he wrote that he "sent another unit today". I waited a month, tried again, no comment.
I ended up leaving him a negative feedback. Guess what? he left one for me as well "do not sell anything to this guy..." I tried to talk to ebay and sent them the entire emails history. They were not willing to delete his feedback. ebay does not really protect you.
only remember one rule on ebay..
always deal with person who uses paypal & have feedbacks over 50.
FWIW, that's how I ended up getting my BA and smartphone. I bid on each item and ended up losing the auction in the end but since the seller had "USA Only" and / or I have good feedback while another bidder didn't or had none, the high bidders were thrown out and I was offered the chance to "buy it now". Which is what I did in both cases and in both cases the seller and myself were both pretty happy with the results. I guess what I'm trying to say is that if you explicitly say "UK / Eur ONLY" (maybe USA, we're not all a-holes over here ), PayPal only and no bidders with less than X feedback or less than 100% good feedback, then you have every right to blow off the scum. Ebay isn't bad, you just have to make sure you spell everything out and apply a little common sense. You could also try to sell it here or on modaco.com and specify paypal only, it's not just limited to ebay.
I don't think eBay is that bad- as long as you clearly specify selling/buyer requirements.
I sold one of my 'free upgrade' MDA Compacts in a 5 day listing the first time.
Do keep an eye out on the feedback, location, etc of all bidders on your item. If in doubt, just remove their bid.
I've sold other more expensive things too- electrical goods, alloy wheels, etc all without problem.
Things like insisting on some kind of deposit as soon as the auction had ended would safe guard you somewhat too.
ebay!!
I just want to add this to advice when you sell anything on ebay in order to avoid trouble ,use buy it now & paypal ,what you do is when you in steps of listing there is a box wich if ticked <immediate payment reqiured> ,you only sell your goods to the once ho pay you immediately so they don't win the auction till they pay you trough paypal and you receive the money
:wink:
these scammers are called nigeria connection...it is a very big problem... try to exclude bidders from countrys except your country... for germany this works, i never had problems with them again
Sorry about those Nigerian scammers....
BUT I ASSURE YOU THERE ARE MANY NIGERIANS WHO ARE INDEED VERY STRAIGHT. I'AM ONE. BUT TRULY WHEN YOU DEAL WITH "NIGERIANS" DO BE CAREFUL!!!
Probably best not to stereotype...
fearomoon said:
these scammers are called nigeria connection...it is a very big problem... try to exclude bidders from countrys except your country... for germany this works, i never had problems with them again
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This upto a point works but no matter what country they come from they are now seemingly able to register with UK accounts so it's not always easy to block buyers from other countries.
Ebay is great!
Well I would just like to add that I am an experienced ebayer having been involved with over 200 transactions and in all that time, only one ended up being from a dodgy buyer!
Some good advice has already been given here so take heed! Selecting immediate payment for Paypal is the best & smartest solution.
Saying that I agree that ebay have a bad history with their customer service relationship, they are not that bothered as they are making millions every day!
I bought my O2 mini S on Ebay. Got a great deal ($520) and great service from a UK seller who got it in my hands in a week. Prior to that, however, I did have a couple of bad experiences including one where the K-Jam seller added new bidder requirements a day before the auction closed and cancelled my leading bid. It sold the next to a "mystery buyer" with a new account for the same price I had bid. He clearly had bid on his own product because he did not like the way the auction was proceeding. I think I got him reprimanded but it took a dozen frustrating emails to customer service to get them to acknowledge that what he did was a flagrant violation of the rules.

Issues with fastcardtech

Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
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Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
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Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
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i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
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i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ

Would you keep this phone...

Imei check message: This device is being financed and has an outstanding balance that must be paid or it may not be able to be used on the T-Mobile network.
Purchased on ebay, clean esn, seller claiming it will not get blacklisted.
Sent from my SM-G920T
Return it if possible.
1. Definitely try to return it, and hope the seller is willing to refund your money (obviously contact the seller before sending it back). If the seller has few prior transactions and/or lots of bad feedback, then the odds of getting your money back are pretty slim. I don't buy from sellers with less than 95% positive feedback, or zero transaction history. To me, it is just not worth the potential headache.
2. Always check the IMEI before buying, whether you buy on ebay or craigslist or swappa or wherever. Swappa offers a free IMEI check, and you don't need to buy/sell on their web site to use it.
3. After making sure the IMEI is clean, call your carrier and make sure there is no payoff or any other "gotchas" that would prevent you from using the device.
4. When buying from a local seller, put your sim card in the device and make sure you can make calls (for phones) or access your carrier's network (for tablets) before handing over money.
its probably going to get blacklisted
I have 6 months from purchase date to open paypal claim, 45 days to open ebay claim. Seller has good feedback 500+ transactions. He guarantees that it won't get blacklisted but I guess we will see. Worst case scenario my credit card will recover the funds, if payapal and ebay do not decide in my favor.
Sent from my SM-G920T
ambervals6 said:
I have 6 months from purchase date to open paypal claim, 45 days to open ebay claim. Seller has good feedback 500+ transactions. He guarantees that it won't get blacklisted but I guess we will see. Worst case scenario my credit card will recover the funds, if payapal and ebay do not decide in my favor.
Sent from my SM-G920T
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You should call tmobile instead of waiting. That way if he is wrong you can fix it now instead of last minute. How could your credit card recover your funds? They normally only do that for fraudulent charges, I know for a fact this isn't fraud.
ThePagel said:
You should call tmobile instead of waiting. That way if he is wrong you can fix it now instead of last minute. How could your credit card recover your funds? They normally only do that for fraudulent charges, I know for a fact this isn't fraud.
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They cover purchases of items not as described. If one buys a phone that claims to be clean and in w.e number of months it gets blacklisted, then I got an item not as described and all I have to do is provide tracking information that shows delivered at the sellers town and zip code and all good.
Sent from my SM-G920T
ambervals6 said:
They cover purchases of items not as described. If one buys a phone that claims to be clean and in w.e number of months it gets blacklisted, then I got an item not as described and all I have to do is provide tracking information that shows delivered at the sellers town and zip code and all good.
Sent from my SM-G920T
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That's pretty sweet.
I would not, one reason I miss iphones I would just do a warranty swap at apple to clean that up. I had that happen to me on a note 4 but my account is old with tmobile so they just removed the blacklist to make me happy so I lucked out. Unless you got a super good price or the seller promises to pay off the balance before the return period is up I would return it.
ambervals6 said:
They cover purchases of items not as described. If one buys a phone that claims to be clean and in w.e number of months it gets blacklisted, then I got an item not as described and all I have to do is provide tracking information that shows delivered at the sellers town and zip code and all good.
Click to expand...
Click to collapse
Paypal is pretty good about refunding for items "not as described". Paypal wants you to keep using ebay because they make money on each transaction, so they will probably work with you.
I had a transaction in which the item was clearly not as described on the ebay listing, and Paypal refunded me within 1 day after filing the complaint. It is a pain the ass, but worth the trouble if you spent a significant amount of money.

Samsung Care +

Afternoon people.
I've been having an issue with Samsung UK because they state on their website that care can be purchased 30 days after purchasing the phone.
The staff at Samsung web shop are adamant that it cannot.
They sent me terms and conditions to argue the case but the terms also state that I can purchase up to 30 days after buying the handset.
Has anybody else had this sort or experience?
They've managed to take it over the 30 days now but if they knew what they were doing I would have been within so I'm standing by that.
The care advisor suggested I send my phone back and buy another one. No problem with that except they wont honour the £150 trade in value of the phone I traded in, so I'd lose the phone I traded in, and pay an extra £150!! She doesn't seem to agree that I'm losing out if I do that...
Any ideas??
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
Good luck filing a complaint. One thing I learned from dealing with the numerous issues I had after buying my Note 9 from Samsung directly is don't... Do not. They're the WORST customer service team in existence. They will lie and scam their way out of any ordeal for their own benefit. Either buy directly from the carrier or buy an iPhone in the future (I will be doing the latter because f*ck Samsung).
raul6 said:
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
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Click to collapse
Ironically the manager I spoke to sent me the terms and conditions you've just stated as an argument. Lol!
Yes, I've filed a complaint, but I'm not holding much hope.
Will keep you guys up to date.
Thanks for taking the time to comment (both of you, can't quote both), it's good to know I wasnt making this up in my own head!
So..
Just to confirm what happened. It only got resolved on Friday!
After hours on the phone and Facebook messenger banging my head against a wall (several sales assistants who just didnt want to help), I finally was put through to an understanding senior manager.
She agreed that the terms and website say I can purchase insurance up to 30 days after purchasing the phone - whereas the others were stating that I "forgot" to purchase it and didn't understand the difference.
She agreed to let me purchase another one, arranged a voucher for the trade in phone (£150) and for the employee discount (£100) and a little extra for the hassle I had been given.
Ended up ok after she took over, but if you want insurance with Samsung, buy it while purchasing the phone!
Got myself a blue one instead of the black one now
Congratulations! ?

Unlock AT&T On Galaxy S20 FE ?...

Guys can you help me? I bought a phone which was on AT&T but seller promised it is paid off. Well, it came on instalment plan. AT&T refuses to unlock at least becasue I don't know the real owner)))Any chance I can unlock it through Odin or somehow else? I did previously unlock from Google but this thing happened first.... The reason I'm asking - I can't return, there is uneligible to get refund item..... I didn't see that first. I would be happy if you can tell that it can be unlocked))) Please help.
unlocked for other networks probably yeah, but you'd need a paid service for that. might as well take it to the kind of shop that does that stuff (assuming you have those where you are). there's online unlock sites too but I know nothing about them other than they're not free either.
Probably have to pay balance. Have seen this happen to others
butchieboy said:
Probably have to pay balance. Have seen this happen to others
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the balance remaining on the phone could be dozens of times more than the cost of paying an unlocking service. plus the network now knows the phone was sold, if they were going to blacklist it they would've done it already.
Ok. Just saying what I have heard happen to others
butchieboy said:
Ok. Just saying what I have heard happen to others
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yes it's good for people to know, it's unfair on those who buy phones in good faith.
If you used a Visa or MC to buy the phone, send it back insured/signature required and take detailed photos of it and packaging. Double box it.
Then file a claim with the card company for a full refund. Call the card company today and get it started instead of being part of the scam.
You can also file a complaint with your state attorney general if it's in the USA. Most states will go after the perp. That is also mail fraud if ship by USPS and well as wire fraud.
Don't play the game... beat it to death so others don't get scammed☠
Some people just suck..lol. hope it all works out.

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