So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. I received a phone call and while it works fine, it sounds like junk now. Like it is no longer actually using VoLTE like it always has. My phone doesnt seem to have any data however, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
EniGmA1987 said:
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. However, my phone doesnt seem to have any data, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
Click to expand...
Click to collapse
moswen said:
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
Click to expand...
Click to collapse
Thanks for the reply. I tried deleting the MMS port and also the proxy just now and data didnt come back. I will try searching around for more APN info for how phones are supposed to connect now and see if I can find anything.
It looks like from what I could find that it is due to an IMEI whitelist ATT has, blocking data connection on any device not in their whitelist. The solution seems to be to root the phone and change your IMEI to a whitelisted model.
While my phone is rooted my IMEI is not cloned I definitely would not share my IMEI with ATT. When I got my sim card yesterday I had the attendant activate but I did not provide my phone so he did not get the IMEI from my phone. If you got a sim and they input your IMEI that could be a problem possibly. Just a suggestion to try and get a sim activated at a store without your phone.
I had also heard that most ATT MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rooting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
EniGmA1987 said:
I had also heard that most ATt MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rotting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
Click to expand...
Click to collapse
Happy you are back up and running and I'm glad that you found someone at ATT to do the fairly easy work of getting your IMEI cleared. Lots of people have been worried about devices not working on ATT because of this whitelist issue glad to see there are workarounds just wish ATT didn't make it so convoluted.
Related
I bought an AT&T Galaxy Tab. I confirmed when I received it, data worked, and then discontinued my service.
In the meantime I flashed to Overcome ROM, flashed to JPD to enable phone calls, brought it to Canada and used it there with a Canadian GSM provider, and now am trying to reconnect my AT&T service.
I activated my AT&T service about an hour ago, and everything seemed to be fine. I received the welcome to AT&T text message. However, it just won't connect to any data of any sort.
I've reflashed the modem to JPA, which I've seen people say works on AT&T, without any change.
I've installed the AT&T data usage widget, and it says "No Network Available or SIM could not be verified".
My APN settings by default were set with everything normal except for an empty password compared to what I found online. I tried setting a password and no effect.
Under Settings => About device => Status it shows Mobile network state as either Disconnected or Connecting.
Settings => Wireless and network => Mobile networks => Use packet data is unchecked, and whenever I try and change it, it will change to "Turning on..." and then after a few seconds it will change back to unchecked.
All of the Samsung related data connection toggles like on the pull-down windowshade or on the long press of power act like they're changing something instantly, but have no effect.
Anyone have any ideas on what's gone wrong here?
Someone stated earlier that their tab was kicked off of the network as well. I would try a series of restarts to see if the problem persists. If it does, try contacting at&t directly.
I Haz 3D!
knowledge561 said:
Someone stated earlier that their tab was kicked off of the network as well. I would try a series of restarts to see if the problem persists. If it does, try contacting at&t directly.
I Haz 3D!
Click to expand...
Click to collapse
I've restarted it about a million times in the past hour. I'll give contacting AT&T a try, hopefully it won't come up that I'm missing something from the stock ROM.
Called AT&T, they knew absolutely nothing, and couldn't help at all.
I suppose I'll try flashing a few more modems, including stock, and then I suppose I might have to reflash to completely stock if that doesn't fix it.
Try the sim card in another phone. They might not have apportioned it correctly.
Any modem will get you at least voice and EDGE, so don't worry about that now.
I have wap.cingular apn for a voice and data plan.
rangercaptain said:
Try the sim card in another phone. They might not have apportioned it correctly.
Any modem will get you at least voice and EDGE, so don't worry about that now.
I have wap.cingular apn for a voice and data plan.
Click to expand...
Click to collapse
Hmm I'll see if I can dig something up. However, I'm a little unclear on what will happen because this is the $15 AT&T Tablet data plan, and at best I might be able to scrounge up a phone.
The sim card automatically entered wap.cingular apn on my tablet plan as well.
I was soo excited when I found this thread. This is clearly my situation exactly:
http://forum.xda-developers.com/archive/index.php/t-1083173.html
I was using the voice APN on a data plan. I deleted all the old APNs, created a new one that is just Broadband/Broadband for name/APN. Rebooted.
Hit connect, and.....it's still screwed up. Now it flickers back and forth on the status page between Connecting and Connected, and the status bar up top reflects the same - I'll see the H with arrows for a half second, and then it'll disappear again.
On the Mobile networks page, Use packet data now similarly flickers between checked on its own and unchecked and gray.
Okay, no idea why, but everything works now.
After Broadband failed to work, I tried changing it to APN Broadband. That didn't work either, so I changed it back to Broadband. Things then started semi-working in that the connection was still flickering on and off, but when it was on, data was actually being transferred.
I rebooted, and now it's fully working. Hope it stays that way. Seems to shift back and forth between H and 3G a lot considering I'm in the middle of a city with full bars not moving, but other than that, all seems well.
It would have been good to know about 1,000 word ago you only have the $15 broadband sim!
Apn is: ATT BROADBAND, and nothing else.
rangercaptain said:
It would have been good to know about 1,000 word ago you only have the $15 broadband sim!
Apn is: ATT BROADBAND, and nothing else.
Click to expand...
Click to collapse
Hmm I have it set as Broadband, not ATT BROADBAND, and it's working for now so I ain't touch it.
Are people able to activate an AT&T Galaxy Tab on anything but the broadband sims?
Yes, I have voice and 3g data by ising a sim from my old android phone.
Anyone else on AT&T unable to get LTE? The APN settings that auto-downloaded are correct according to AT&T's documentation, but I'm only getting H+.
Your GPRS could be disconnected. I'd you use app advanced signal status you can look at settings Beyer to see if your set up correctly
MasterBrick SCH-I545 Galaxy S4, XdA mobile app...
I had to use my girlfriends IMEI for her Nexus 5 for it to pick up LTE. Before that, I was only getting H+. Try to get an IMEI of another ATT LTE Android phone and it should do the trick!
Can't get LTE to work
I need some help. I have the new, unlocked, Sony Xperia Z3 Compact and I can't get on the AT&T LTE network as well. Here are the steps I have taken:
The Setup
I have a Samsung Galaxy S4 that is on the LTE network with no problem
My AT&T account had a Lumia 820 device tied to my account (and old device of mine) and it worked fine for LTE on all of my future pones, including my S4
I purchased an unlocked D5803 Z3c from Handtec
My Activate Attempt
Went to the AT&T store to pick up a new nano sim card
I gave my new (Sony) IMEI number to the AT&T rep (stupid move, clearly) and they loaded it under my account
With the new sim, my Z3c could place calls and send/receive text messages
Data would not work
My Resolution Steps
I looked up APN settings online and tried several different variations
The HSPA+ Cingular APN settings worked, but left me without LTE service
I could not get the mobile.att.net APN and LTE settings to work
Reading Android Central and XDA, I discovered that others had this issue as well
Using forum advice, I called AT&T
The AT&T rep did confirm that my Sony IMEI number was registering as a "2G" phone, which is why I did not get LTE access
I put one of my extra LTE device IMEI numbers on my account
My phone still won't connect to the LTE network
I notice that even though they registered an LTE phone (and they confirmed it came up LTE), my AT&T account page shows an old flip phone silhouette
The rep noted that there was nothing else they can do...so I basically have to deal with it
I'm posting on XDA to leverage the wisdom of this crowd
I remain confident that this will get resolved, yet frustrated at the same time
I'm at a loss and wonder if I have to activate this nano sim in another supporting device or the like. Thoughts?
Thanks in advance for your help.
No clue, but AT&T tech support confirmed that my IMEI is registered and my previous two devices were all LTE devices. I have no idea what's going on either.
lolstebbo said:
No clue, but AT&T tech support confirmed that my IMEI is registered and my previous two devices were all LTE devices. I have no idea what's going on either.
Click to expand...
Click to collapse
Are you having the same issue? Do you see the cartoon sketch of a flip phone in your account as well?
What you have to do is give them the imei of an LTE capable phone. It absolutely does not matter that you will not actually be using that phone.
If you already have an LTE phone, just switch your SIM to your z3 when it arrives. It is absolutely unnecessary to call AT&T with your new IMEI. Anything AT&T tells you to the contrary is flat out wrong.
Issue resolved!
Bottom line...do not give these clowns your Xperia IMEI number.
When they entered the IMEI number it flipped my data plan from a grandfathered unlimited plan to a pay-per-use plan with no LTE (why they couldn't figures this out last night, it beats me). He was talking about my wife's plan and her unlimited data. I then noted "mine is unlimited too" and then said it wasn't. You can only imagine how things went from there.
The unrecognized IMEI number automatically switched me off of my plan.
They have me on a temporary 3GB plan, as the support rep couldn't get me back on the unlimited plan. They have to send the change to their back office team and it will take a week to get it back.
My phone now has the 4G icon versus H+.
Sent from my D5803 using XDA Free mobile app
ktcred said:
Are you having the same issue? Do you see the cartoon sketch of a flip phone in your account as well?
Click to expand...
Click to collapse
Nope, it actually still shows my previous LTE-capable phone.
I actually also initially had this issue ; I was sitting in the AT&T &T store on the phone with tech support until the sales rep realized my phone wasn't showing up in the system as an LTE device. He input a bogus LTE IMEI for me, after which I restarted my phone. It's been working for me since then
Whelp, I guess I'll go to the AT&T store again later, then.
So everything that is claiming to have LTE ----> Do you have a 4G icon on your phone or LTE? I am in US, went to ATT store ---they entered an imei of a Samsung Galaxy S5 and now it shows 4G. If you go into mobile networks preferred network mode it says 4G preferred/wcdma/gsm. I am assuming this is just due to the UK software version not being the same as US...
macklobell said:
So everything that is claiming to have LTE ----> Do you have a 4G icon on your phone or LTE? I am in US, went to ATT store ---they entered an imei of a Samsung Galaxy S5 and now it shows 4G. If you go into mobile networks preferred network mode it says 4G preferred/wcdma/gsm. I am assuming this is just due to the UK software version not being the same as US...
Click to expand...
Click to collapse
Says 4G. I think we are good
Sent from my D5803 using XDA Free mobile app
IMEI problem rectified, they reverted it to my previous phone's IMEI. Now displaying 4G. Sweeeeeetness.
It's just silly that AT&Ts LTE is tied to the IMEI in their system and not simply having an LTE capable phone.
I ported a line to use with my Z3c and gave them the IMEI of an AT&T HTC One so that LTE would work, but they would only send me a micro sim because according to the IMEI that's the sim I need. Tried to tell them I need a nano sim but the gal on the phone said she couldn't send one, I'd have to go to a store pick one up.
If you are going from an LTE phone that uses a nano SIM card to the Sony Xperia Z3 compact, it is not necessary to contact AT&T. You will need to manually add the APN settings on your Sony Xperia Z3 compact. Here is the path to get to the APN settings..
Settings > More > Mobile networks > Access Point Names > press + to add a new APN
Enter in the following settings listed below
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http://mmsc.mobile.att.net
MMS proxy proxy.mobile.att.net
MMS port 80
MCC 310
MNC 410
Authentication Type None
APN type default,mms,supl,hipri
APN protocol IPv4
Bearer Unspecified
Save the changes you made, select the APN you just created and reboot the phone. Everything should be working from there.
Here is where I got the information from: http://www.att.com/esupport/article.jsp?sid=KB424489&cv=820&_requestid=838329#fbid=ecLfo9YLvXa
So I do have the 4g icon in my status bar. Does this mean that LTE is working fine?
The only reason I am asking is because on the MY ATT page I do only see the silhouette of a flip phone.
Edit: My phone automatically downloaded internet and MMS settings when I first booted it up. Is this what others are doing?
Alex2x3 said:
So I do have the 4g icon in my status bar. Does this mean that LTE is working fine?
The only reason I am asking is because on the MY ATT page I do only see the silhouette of a flip phone.
Edit: My phone automatically downloaded internet and MMS settings when I first booted it up. Is this what others are doing?
Click to expand...
Click to collapse
Yes, you are getting LTE on your phone
LTE = 4G in Europe
4G = H+ in Europe
3G
etc
If you do a speed test, you will see that you are getting LTE speeds on your phone
Problem here too. I just went in to get a nano sim. The guy hooked up my number from a note 2. Does not show data. He said I needed to put in my IMEI number from the box. I didn't from recommendations on here. The problem is that I didnt have a rebutle sp? Because I really don't know how it works. He said if my note 2 was lte, it should work. I don't know what the heck to do
Notchr302 said:
Problem here too. I just went in to get a nano sim. The guy hooked up my number from a note 2. Does not show data. He said I needed to put in my IMEI number from the box. I didn't from recommendations on here. The problem is that I didnt have a rebutle sp? Because I really don't know how it works. He said if my note 2 was lte, it should work. I don't know what the heck to do
Click to expand...
Click to collapse
I would try again, maybe try to get a different service rep. The IMEI from an AT&T Note 2 should work.
My new xperia z3 compact (D5803) receives text messages and calls very intermittently. I'm on AT&T US, stock firmware.
- If I am using the phone (or have very recently used the phone, say within 30 seconds) then most calls and text messages come through fine (though not always).
- If I leave the phone alone for more than a few minutes, text messages or calls almost never come through - though occasionally I get a text message many hours after it was sent.
- If someone leaves a voicemail (because I didn't answer the phone, because the phone didn't ring!), I don't get a notification until I open the voicemail app and manually sync.
- I can make a phone call or send a text message with no problems (texts arrive immediately).
I don't have any of these problems when I put my SIM back into my HTC One M8.
I've tried the following to fix this:
- I went to the AT&T store and had them give me a new nano SIM. It made no difference; same issues.
- I factory reset my phone. It made no difference; same issues.
- I updated to the US version of the firmware. It made no difference; same issues.
- I put the SIM into a second, until that point unused, xperia z3. It made no difference; same issues.
Given that I have exactly the same issues after changing both the SIM and the phone, I can only think it must be some kind of compatibility issue with using AT&T on this phone - except I see that many other users of this forum are on AT&T and aren't having the same problems.
I do notice that I don't have the best signal in my house (usually 1-2 bars) so I'm wondering if maybe that could be related? As I say though, my HTC One works fine, as do all of the other AT&T phones in my house.
I think my next step will be to go and buy a T-Mobile prepaid SIM, just to see if that works, but does anyone have any thoughts or suggestions? All in all this is getting pretty frustrating, because I LOVE the phone, but right now it's unusable for me.
I would suggest reading this thread below. It should give you some tips on how to resolve your issue.
http://forum.xda-developers.com/z3-compact/help/att-apn-settings-lte-t2888644
Thank you for trying to help!
I probably should have added that link as one of the things I had already tried. To be specific, my APN settings are:
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http: //mmsc.mobile.att.net
MMS proxy proxy.mobile.att.net
MMS port 80
MCC 310
MNC 410
Authentication Type None
APN type default,mms,supl,hipri
APN protocol IPv4
Bearer Unspecified
---------------------------------
I'm beginning to think it *must* be a signal issue, even though all the other phones in my house are fine. I have the "Advanced Signal Status" app installed, but I'm not sure what I should be looking for to see if there's anything fishy
Don't forget to download the Internet and MMS settings for your phone. You go into Settings > Wireless & Networks > More > Internet settings and download settings for Internet and MMS
Thanks again for the suggestions.
Sadly, it's still not working. I'm pretty sure I had already downloaded those settings, but I did it again anyway (seems you can just download over and over). I even reset the phone after that just to be sure, but the problem persists.
I have the same issue and I live in Sweden....
Im having the same issues. I restart the device and then come all the missed calls and missed txt messages.. i really hope theres a easy fix to this soon.
So, I switched my SIM from AT&T to T-Mobile and it fixed my issues. It seems that the either the poor AT&T reception in my house or some other strange incompatibility between the phone and AT&T was the problem.
Either way there's obviously some kind of issue with this phone - my guess is that when connectivity with the network is poor, the phone maybe times-out and gives up. Perhaps Sony will fix this with a firmware update at some point. In the mean time I would suggest that other folks having this issue maybe go to a part of town where they know reception is very good and see if the problems happen there.
So after 2 days of of testing, a new nano sim card and several phone calls to ATT I found temporary fix. Change your Network mode to WCDMA (preffered)/GSM. While this wont give you LTE it will prevent the missed phone calls and txt messages and at least you have HSPA+ . The problem is the LTE connection to ATT. The connection either drops and or prevents phone calls /texts from coming through the lower HSPA + or 2g bands... Not sure why this is. Hoping that when the Sony Store models start shipping on Nov 2nd they have the same issue and Sony will send out an update to fix the connection issue.
I'm on the US ATT network with the same problem as well. After trouble shooting I have come to agree with you. I'm really hoping Sony sends out an update.
Is this a problem on Tmobile USA with Z3 Compact also?
same issues!
I have two Z3 compacts (US version purchased direct from Sony) on my family plan with the same issues of not receiving SMS or calls when connected to wi-fi, and occasionally cannot receive SMS or calls when not connected to wi-fi either. I am always able to send texts and calls, and MMS/LTE always work (I am usually e-mailed when my phone isn't working and I get that right away). Whenever the phones aren't receiving calls, it rings once and goes to voicemail, which tips us off that the phones aren't working.
If you are also getting this problem, please get on AT&T chat and ask them to escalate/forward to their manager. We've got to get their attention. Additionally, I was told that "Okay so since the phone is unlocked our service is not guaranteed to work at full capacity, also I can not submit a case due to it is not an at&t phone. "
Yep - Same problem over here. AT&T in Northeast USA.
AT&T tried everything they could (resettings connection, etc) but again also said that it isn't guaranteed to work because it's an unlocked device.
I'm doing a system repair on the phone from the sony desktop application. Hoping it will fix, but not hopeful. Now sony says they want to have my phone in for testing. :/
I'm hoping they realize soon that this is a bug, and not a case of a broken phone.
Same problem here on cricket (AT&T) in Houston. Just disabled LTE. We'll see if that fixes it like it did for the other guy. Sony needs to get on this.
Sent from my Nexus 5
Not working MMS
Yep I have tried all of the above solutions and nothing is working. Changed APN multiple times, factory reset, switched SIM, called att, went into the store.
Like above, ATT came to the conclusion that unlocked phones are sometimes not compatible with their service and there's only so much trouble shooting they can do.
I have ATT in san francisco, and it's looking like I'm going to return the Xperia z3c. Shame it's a great phone besides the MMS issue.
aaronv20 said:
So after 2 days of of testing, a new nano sim card and several phone calls to ATT I found temporary fix. Change your Network mode to WCDMA (preffered)/GSM. While this wont give you LTE it will prevent the missed phone calls and txt messages and at least you have HSPA+ . The problem is the LTE connection to ATT. The connection either drops and or prevents phone calls /texts from coming through the lower HSPA + or 2g bands... Not sure why this is. Hoping that when the Sony Store models start shipping on Nov 2nd they have the same issue and Sony will send out an update to fix the connection issue.
Click to expand...
Click to collapse
Confirmed that this worked on my wife's z3c. She wont miss the LTE anyway since she is always near wifi and when she isn't 3G is definitely good enough. We streamed spotify for an hour today on country roads on her phone on 3G. No issues.
Sent from my Nexus 5
sorry to hear you guys are having such issues...
My z3 compact on att works flawlessly. I swapped my nano sim from a iphone 6 i was trying out straight into this.
Att did mention something about some settings they had to flip in the back end when i switched over to a nano sim from the sim i was using in my lg g3. If you guys loose all hope have a buddy with an iphone on att and use his imei and let att configure the sim for that phone then swap the sim into the z3...could work because i know it does for me
Same issues here. I have a new D5803 on Straight Talk (AT&T). I live in the mid Atlantic. It seems I don't receive calls/texts when I have 2 bars or less. Not sure about LTE vs. HSPA. I always have Wifi on so not sure if turning it off would make a difference. THIS IS A HUGE ISSUE! Hopefully a firmware update will save us. Has anyone contacted Sony?
mtilson said:
Same issues here. I have a new D5803 on Straight Talk (AT&T). I live in the mid Atlantic. It seems I don't receive calls/texts when I have 2 bars or less. Not sure about LTE vs. HSPA. I always have Wifi on so not sure if turning it off would make a difference. THIS IS A HUGE ISSUE! Hopefully a firmware update will save us. Has anyone contacted Sony?
Click to expand...
Click to collapse
Yes it does make a difference. Turn it off and everything should work.
Sent from my Nexus 5
sublimnl said:
Yes it does make a difference. Turn it off and everything should work.
Sent from my Nexus 5
Click to expand...
Click to collapse
Thanks for the info, but this isn't a viable solution! I shouldn't have to keep Wifi off to ensure I receive my calls/texts!
Hey guys,
I bought a Nexus 6 two months ago while I was on T-Mobile. I got fed up with T-Mobile service (constantly dropping calls, not receiving all text messages, etc) and decided to switch to Verizon. I took my phone to Verizon last night, they scanned it and gave me a nano SIM. I was surprised how easy it was, given the headaches others have seemed to endure trying to get a Verizon SIM. Everything seemed to work on Verizon's end, according to the person who helped me.
The problem is, I can't get LTE to work with voice/text. If I go to Settings -> More -> Cellular Networks -> Preferred Network Type, I have 3 options to choose from: Global, LTE/CDMA, LTE/GSM/UMTS. If I select LTE/GSM/UMTS, I get LTE data, but I can't send/receive calls or texts. If I select Global or LTE/CDMA, I can send/receive calls and texts but I only get 3g data. If I go to Phone Info (*#*#4636#*#*) and set network type to LTE Only, the same thing happens...LTE data only, but no calls/texts.
This is about the limit of my ability to troubleshoot problems. What am I missing?
Thanks in advance for any help you can provide!
Did you properly configure the APN settings for Verizon? Your problem may be with that. Do a Google search for Verizon APN settings for Nexus 6...your answer may lie there.
most people have to factory reset their phones when going from another carrier to verizon, to get lte to work properly.
tankyard said:
Did you properly configure the APN settings for Verizon? Your problem may be with that. Do a Google search for Verizon APN settings for Nexus 6...your answer may lie there.
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There were about 50 APNs when I checked. I deleted all of them and created a new one based on the following:
Name: Verizon
APN: vzwinternet
MMSC: mms.vtext.com/servlets/mms (with http, but won't let me post when typed out)
MMS port: 80
APN type: default,supl,mms
Everything else was left default. Restarted my phone. I am still only getting 3g on Global and LTE/CDMA, still can't make calls with LTE/GSM/UMTS.
simms22 said:
most people have to factory reset their phones when going from another carrier to verizon, to get lte to work properly.
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I did a factory data reset this morning.
There are at least 5 - and as much as 10 - APN setting setups for Verizon. You may have to try them all. I put a Verizon Sim in my N6 and they all showed up in the list of APNs. When you deleted them you may have deleted the one most compatible with the N6. You may have to reset, put back in the Verizon Sim, and hope they all repopulate the APN section. If not, you'll have to search for them all and try each setup.
I can reset the default APNs and they will all show up again...without having to factory reset.
Do I need to reset the phone without the Verizon SIM inserted? I left the SIM inside when I reset this morning. I only ask because you mentioned resetting the phone and then re-inserting the Verizon SIM.
Thanks for your help.
I generally remove Sims and SD cards (not applicable here) when doing a reset as my line of precaution. Since you are able to restore the default APNs, do so, and try each one till you get the proper one.
Tmobile has their own software version/radio pushed out to Nexus 6's. You can try loading the Verizon software version/radio and see if it works.
Try this one: http://www.randomphantasmagoria.com/firmware/nexus-6/shamu/vzw/
tankyard said:
I generally remove Sims and SD cards (not applicable here) when doing a reset as my line of precaution. Since you are able to restore the default APNs, do so, and try each one till you get the proper one.
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I found the problem. When the Verizon rep installed the sim, she immediately dialed *228. After googling LTE problems, I've found out that *228 on a LTE phone is a very bad thing. I got a new SIM and everything is now working.
Thanks again!
StickR6 said:
I found the problem. When the Verizon rep installed the sim, she immediately dialed *228. After googling LTE problems, I've found out that *228 on a LTE phone is a very bad thing. I got a new SIM and everything is now working.
Thanks again!
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Dam shame that a rep didn't know better
Sent from my Nexus 6 using Tapatalk
I decided to give Project Fi a try after the word came down about Verizon raising the rates for unlimited data plans. Long story short, it's not for me. The coverage stinks in the areas I travel. Battery life took a big hit due to it having trouble finding and keeping a signal. I thought it would be better having looked at the TMo coverage maps. Anyway, that's a different topic.
I hadn't canceled my Verizon account so I put that SIM back in and it seems like I am connected to Verizon's network again. All the texts sent to that number came through once the phone was turned on with the VZW SIM back in. However, I can't make any calls. I get an operator error about being unable to complete the call. The Cellular Network Settings only has a roaming setting. Don't have the Enhanced VoLTE option and the other things I had prior to switching to Fi. Did the *#*#4636#*#* thing to try turning the radio off and on, turning on the VoLTE provisioning flag, rebooted, etc. No change in my ability to make calls. Anyone have any ideas what I need to do to get voice calls working again? If it matters, I am on 5.1.1 LMY48T.
HankStorm said:
I decided to give Project Fi a try after the word came down about Verizon raising the rates for unlimited data plans. Long story short, it's not for me. The coverage stinks in the areas I travel. Battery life took a big hit due to it having trouble finding and keeping a signal. I thought it would be better having looked at the TMo coverage maps. Anyway, that's a different topic.
I hadn't canceled my Verizon account so I put that SIM back in and it seems like I am connected to Verizon's network again. All the texts sent to that number came through once the phone was turned on with the VZW SIM back in. However, I can't make any calls. I get an operator error about being unable to complete the call. The Cellular Network Settings only has a roaming setting. Don't have the Enhanced VoLTE option and the other things I had prior to switching to Fi. Did the *#*#4636#*#* thing to try turning the radio off and on, turning on the VoLTE provisioning flag, rebooted, etc. No change in my ability to make calls. Anyone have any ideas what I need to do to get voice calls working again? If it matters, I am on 5.1.1 LMY48T.
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The solution is to go into the calls section of the dialer and disable the call assistant settings.
https://www.reddit.com/r/ProjectFi/...ing_between_verizon_and_project_fi_sim_cards/
OK, so I can make calls again by changing the setting above. But I am without simultaneous voice and data. Still missing most settings under Cellular Network. Any ideas on how to get that back? Is there anything I need to toggle in the *#*#4636#*#* menu?
I'm having the same problem. But the issue is my phone is operating In Ireland, I've never lived in the u.s but I don't have call assistant in my dialer settings...I have data and texts and can receive calls but can't dial out, I obviously don't have access to projectfi here in Ireland and it is installed on my phone but its disabled and always has been, really strange I flashed the ROM for marshmallow automatically suggested by NRT for my device, but I'm wondering if the rom I flashed was u.s. specific even though it didn't suggest that in the rom I flashed...it has me absolutely baffled.
HankStorm said:
I hadn't canceled my Verizon account so I put that SIM back in and it seems like I am connected to Verizon's network again. All the texts sent to that number came through once the phone was turned on with the VZW SIM back in. However, I can't make any calls. I get an operator error about being unable to complete the call. The Cellular Network Settings only has a roaming setting. Don't have the Enhanced VoLTE option and the other things I had prior to switching to Fi. Did the *#*#4636#*#* thing to try turning the radio off and on, turning on the VoLTE provisioning flag, rebooted, etc. No change in my ability to make calls. Anyone have any ideas what I need to do to get voice calls working again? If it matters, I am on 5.1.1 LMY48T.
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This came up alot when the N6 was first released last year. You will need to factory wipe the phone, and then you will have full access to the Verizon network. There is an issue with putting in a Verizon SIM after using another carrier's SIM.. Not sure but it might have affected Sprint also. The posts are out there on XDA about this, if you dont trust me. You can search and find them.
http://forum.xda-developers.com/showpost.php?p=63403127&postcount=22
---------- Post added at 06:01 PM ---------- Previous post was at 05:55 PM ----------
HankStorm said:
OK, so I can make calls again by changing the setting above. But I am without simultaneous voice and data. Still missing most settings under Cellular Network. Any ideas on how to get that back? Is there anything I need to toggle in the *#*#4636#*#* menu?
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Click to collapse
make sure that your apn is correct.. if not fix it.
PaisanNYC said:
This came up alot when the N6 was first released last year. You will need to factory wipe the phone, and then you will have full access to the Verizon network. There is an issue with putting in a Verizon SIM after using another carrier's SIM.. Not sure but it might have affected Sprint also. The posts are out there on XDA about this, if you dont trust me. You can search and find them.
Click to expand...
Click to collapse
Sorry for the late reply. Life got in the way of me checking back on this thread sooner.
I believe you about the factory reset fixing it. Was just hoping there was an easier way so I don't have to setup my phone again. Perhaps the Marshmallow OTA will fix it but who knows when we'll get that. I'm tired of dealing with the signal issues I have as a result of switching back and forth so I'm going to do the reset. Just to confirm, this is the option under Settings > Backup & reset, right? Or is it something I need to boot into recovery to do?