Heya,
I've been trying to ask some one in T-mobile tech support about why usb hosting doesnt seem to work with my Ameo ( i bought the 4 in 1 cable from expansys ) and after getting a few i dunno's they passed it up the chain to their tech support.
The voice mail i got from them went like, oh so i hear you want to plug your usb flash drive into your phone, well usb needs to have a master and slave device and computers are usb masters and flash drives are slave devices, and well so is your phone so you cant plug them in together, and even if you did well a phone cant have all the drivers needed for all those different usb drives, so no it cant do it.
I rang back to query that, and they wouldnt put me through. Seeing I'm a fellow t-mobile staff member and all, i thought it wasn't a very good effort.
Has any one else had any issues with T-mobile and their understanding of the Ameo?
edit... (toned down my rant)
*end rant* on the flip side of it iv'e had amamazingly good help from technical support regarding other issues with Vario's etc. i just found it a little strange some one wasn't as awear of the capabilities of the device as i wuld have hoped.
USB sticks on a T-Mobile Ameo
Hi,
I have the HTC 4 in 1 cable for the T-Mobile Ameo (HTC Advantage 7500) and the ability to access a USB thumbdrive or stick appears to depend on the device.
The following devices worked without a hitch:
- Kingston DataTraveler 1GB
- Q motion 1 GB
- SanDisk MobileMate SD+ (This a SD card reader in a USB stick format, very handy to coy data from a SD/miniSD/microSD card to your 7500 without going through Activesync)
Another noname USB stick that I have did not work.
So the trick is to find a low powered USB stick.
The response from T-Mobile is the typical CYA (cover your ...) answer of let's first say that it's not possible so that we don't have to be bothered with researching what is possible.
Cheers,
Tim
Sandisk SD+
tneese said:
Hi,
I have the HTC 4 in 1 cable for the T-Mobile Ameo (HTC Advantage 7500) and the ability to access a USB thumbdrive or stick appears to depend on the device.
The following devices worked without a hitch:
- Kingston DataTraveler 1GB
- Q motion 1 GB
- SanDisk MobileMate SD+ (This a SD card reader in a USB stick format, very handy to coy data from a SD/miniSD/microSD card to your 7500 without going through Activesync)
Another noname USB stick that I have did not work.
So the trick is to find a low powered USB stick.
The response from T-Mobile is the typical CYA (cover your ...) answer of let's first say that it's not possible so that we don't have to be bothered with researching what is possible.
Cheers,
Tim
Click to expand...
Click to collapse
I bought the Sandisk SD+ and tried to connect to the 4-1 cable USB port... I could not find my inserted SD card anywhere in the X7500. How and where can you see your files on the SD card??? Please help!
Are you running WM6?
You cannot blame T-Mobile for this: The 4-in-1 is an optional extra which has no bearing on the out-of-box functionality of the device.
T-Mobile neither PRODUCE NOR SELL the 4-in-1 cable. For this reason you cannot expect them to help you with it unless you're lucky enough to get someone on the line at C.S. who has one. Sure they sell the device, but they only need to know enough to get over customer connection and software issues.
It's a bit like me ringing Dell and asking them to help me with my computer desk.
Try Expansys or HTC themselves, you'll get nowhere with your network provider.
leoni1980 said:
Are you running WM6?
You cannot blame T-Mobile for this: The 4-in-1 is an optional extra which has no bearing on the out-of-box functionality of the device.
T-Mobile neither PRODUCE NOR SELL the 4-in-1 cable. For this reason you cannot expect them to help you with it unless you're lucky enough to get someone on the line at C.S. who has one. Sure they sell the device, but they only need to know enough to get over customer connection and software issues.
It's a bit like me ringing Dell and asking them to help me with my computer desk.
Try Expansys or HTC themselves, you'll get nowhere with your network provider.
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Click to collapse
Agree with leoni's argument, unless you bought the 4 in 1 cable from T-mobile, they should not be made to support it.
eaglesteve said:
Agree with leoni's argument, unless you bought the 4 in 1 cable from T-mobile, they should not be made to support it.
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Click to collapse
Hey, we agree on something
leoni1980 said:
Hey, we agree on something
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Click to collapse
LOL. I would always agree with you when you talk sense.
Personally I have found T-Mobile UK's suport for the Ameo to be total pants... remember it was no more than a month or two ago that they said (and i copied their email to me onto this forum) that there will be 'NO WM6 UPDATE FOR THE AMEO AS IT WORKS PERFECTLY WELL WITH WM5' - then they change their mind (or simply didnt realise it was coming out).
If as a company you are going to stock a convergence device (let's face it the Ameo is certainly no phone - it's a very good PDA that happens to have phone functionality!) they should be able to suport all it's features - especially if the support needed involves an OFFICIAL accessory manufactured by the maker of the device! At the very least they should be able to point you in the right direction for support, plus they shoudl never LIE which is basically what they did above - the device DOES suport host usb - and they just said 'a PC can but a phone can't' - what bull that is! It clearly shows they do not know what they are talking about and should not be on second line support!
Agreed!
adamelphick said:
Personally I have found T-Mobile UK's suport for the Ameo to be total pants... remember it was no more than a month or two ago that they said (and i copied their email to me onto this forum) that there will be 'NO WM6 UPDATE FOR THE AMEO AS IT WORKS PERFECTLY WELL WITH WM5' - then they change their mind (or simply didnt realise it was coming out).
If as a company you are going to stock a convergence device (let's face it the Ameo is certainly no phone - it's a very good PDA that happens to have phone functionality!) they should be able to suport all it's features - especially if the support needed involves an OFFICIAL accessory manufactured by the maker of the device! At the very least they should be able to point you in the right direction for support, plus they shoudl never LIE which is basically what they did above - the device DOES suport host usb - and they just said 'a PC can but a phone can't' - what bull that is! It clearly shows they do not know what they are talking about and should not be on second line support!
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Especially since HTC will not support a T-Mobile branded device. They just tell you to go to.... T-Mobile, as it's an Ameo, not an Athena!
This is ridiculous. If you have any experience of customer services you will realise that it is hit and miss. There is no customer services department in the world that's perfect: they all have trainees and incompetent staff lurking somewhere. This problem is not exclusive to T-Mobile, but in this situation I wouldn't have expected ANYONE to have the information you sought.
The 4-in-1 cable is an accessory. It might well be official but it is NOT SUPPLIED WITH THE PHONE, nor sold by T-Mobile. Even the best company in the world does not have every detail about everything that can be bought for every product they sell.
Your arguments are absurd and make you seem like the sort of person who just likes to moan about corporations, despite that fact that you are in the full knowledge of where to find help and information about a product.
I bought the 4-in-1 myself from Expansys, had I had any problems with it my first port of call would have been google or HERE followed by Expansys - I really can't understand what possessed you to try and glean information from your network supplier about an accessory you hadn't even bought from them.
And then posted a thread moaning about them.
leoni1980 said:
This is ridiculous. If you have any experience of customer services you will realise that it is hit and miss. There is no customer services department in the world that's perfect: they all have trainees and incompetent staff lurking somewhere. This problem is not exclusive to T-Mobile, but in this situation I wouldn't have expected ANYONE to have the information you sought.
The 4-in-1 cable is an accessory. It might well be official but it is NOT SUPPLIED WITH THE PHONE, nor sold by T-Mobile. Even the best company in the world does not have every detail about everything that can be bought for every product they sell.
Your arguments are absurd and make you seem like the sort of person who just likes to moan about corporations, despite that fact that you are in the full knowledge of where to find help and information about a product.
I bought the 4-in-1 myself from Expansys, had I had any problems with it my first port of call would have been google or HERE followed by Expansys - I really can't understand what possessed you to try and glean information from your network supplier about an accessory you hadn't even bought from them.
And then posted a thread moaning about them.
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Click to collapse
@leoni1980
Dude, if HTC won't support it because it'sa a T-Mobile BRANDED device, who else are you going to turn to? T-Moibile. When they bought the device from HTC and sold it as their own, they also bought the responsibility to support it...
A Jaguar X-type is a Ford Mondeo... Ford won't fix it if it breaks, though - they'll tell you to go to Jaguar!
leoni1980 said:
This is ridiculous. If you have any experience of customer services you will realise that it is hit and miss. There is no customer services department in the world that's perfect: they all have trainees and incompetent staff lurking somewhere. This problem is not exclusive to T-Mobile, but in this situation I wouldn't have expected ANYONE to have the information you sought.
The 4-in-1 cable is an accessory. It might well be official but it is NOT SUPPLIED WITH THE PHONE, nor sold by T-Mobile. Even the best company in the world does not have every detail about everything that can be bought for every product they sell.
Your arguments are absurd and make you seem like the sort of person who just likes to moan about corporations, despite that fact that you are in the full knowledge of where to find help and information about a product.
I bought the 4-in-1 myself from Expansys, had I had any problems with it my first port of call would have been google or HERE followed by Expansys - I really can't understand what possessed you to try and glean information from your network supplier about an accessory you hadn't even bought from them.
And then posted a thread moaning about them.
Click to expand...
Click to collapse
@leoni1980
Dude, if HTC won't support it because it'sa a T-Mobile BRANDED device, who else are you going to turn to? T-Moibile. When they bought the device from HTC and sold it as their own, they also bought the responsibility to support it...
A Jaguar X-type is a Ford Mondeo... Ford won't fix it if it breaks, though - they'll tell you to go to Jaguar!
Related
Picked one up today from onthegosolutions.com. I've used them for sometime and have been very satisfied with sales and support. Sweet machine. I will have great fun discovering all its capabilities. Smaller, better looking and feels more solid than the TyTn (I). Charging it now and will work with it tomorrow.
If I'm correct, unless they got a hold of the hardware model that will be used for t-mobile, it will not have 3g support through t-mobile US (once the launch their 3g network in the near future..apparently they got their own band). You will only get gsm/edge speeds and in turn, will not be able to take advantage of some of the devices functionality. In otherwords even though the site says it's compatible, it is only partially compatible with tmobile.
Not sure if tmobile is your provider or not but if they are, it's something to consider. If it weren't for that, I would have ordered already. Unless your provider is AT&T, I would consider confirming the hardware with them first before you decide on this one.
Thanks for the advice. I am on AT&T so I should be OK.
yep..your fine then
more of just a warning for those that don't know (i was on the verge of getting one until I found out ).
did yours come with the case in the box there site does not list it as one of the accessories they come with? also did yours have the american plug on it or the uk one?
magnamar said:
did yours come with the case in the box there site does not list it as one of the accessories they come with? also did yours have the american plug on it or the uk one?
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Click to collapse
The unboxing video shows a case
http://www.youtube.com/watch?v=a8qk9VKKdrw
i understand that however some places try to be cheap and gimp you and stuff then sell it as a single item. My question was did the one he bought from them come with it as it should even tho they are not listing it as a accessory it comes with on there site.
The one I purchased from onthegosolutions.com came with a case and UK plug on ac adapter, all packaged by HTC. I am going to request a U. S. adapter from "onthego". At the moment I'm just using the ac adapter from my Tytn 1.
i got mine from r&d marketing and came with phone/case/us&uk chargers and everything else.
Hello everybody,
I'm looking into buying a Kaiser and I came across this offer. The owner explained this:
the phone is still in working order but just lacks some of the better components that are not installed like the tytn 2 as your propably aware supports video calling and hsdpa access my phone does'nt. Also the bluetooth function does'nt work as it should (i can access other phones but when you come to pair the device with another, that does'nt work) You see i originally bought this phone before they were generally available in the shops,on ebay, which i believe came from a seller who worked in a T-mobile store who had access to this particular phone who then promptly sold to me,and that this phone was a " pre production model " hence it not working as you might expect. about the disc that you asked about i never recieved one with this phone. I hope this answers your questions, but as i say the phone is in working order for all other aspects.I believe a re install of windows mobile 6 should resolve these issues. Thanks for your question hope all this helps please do not hesitate to ask anymore subzero1972
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Click to collapse
He doesn't have any additional info like ROM/Bootloader/SPL. What do you think guys? Can the issues be repaired with just a rom flash? Or should I look for another Kaiser?
So recently (as detailed in another post) my Tilt's USB port died, so I did a warranty swap and just got a new one.
However, I'm soon moving to an area without 3G and so the device has become significantly less appealing. So I figured before listing it on eBay, I'd offer it up here.
The details, it's an AT&T Tilt 8925 (the model WITH camera). It has the new style USB port (the one that doesn't break ) and is a refurbished unit from AT&T, but is in like-new condition. (There are no blemishes/scratches/anything to be seen).
The battery cover is mine (AT&T doesn't replace that with warranty swaps) and does have a crack in the plastic camera protector, but it is not in the camera's vision, so it's purely a cosmetic thing. I'm sure you can easily find new backplates if it bothers you.
I also have all the original accessories/manual which have never been touched (the charger/USB cable are still in their plastic pouches in the original box) as well as a 3rd-party car charger. There is also an unused screen protector that AT&T includes with every unit.
As far as payment goes, it's going to have to be through PayPal since it is (sadly) the only (moderately) reputable method of managing payments. I'll ship it anywhere, but you'll have to pay for the shipping (coming from Dallas, TX, USA).
If anyone wants pictures (it looks like like any other Tilt though...) or any info ask.
Mods: I checked the rules displayed when signing up and it says nothing against listing items FS, nor does the rules thread in the general forum, and I did a search and found several other people selling items with no complaints, so I'm assuming it's okay. Also, I'm posting it here since there isn't a marketplace forum. I figured someone has to have broken their Kaiser and is in need of a new one
Oh, and I haven't so much as powered the device on, so it's still running the AT&T firmware with AT&T SPL.
And my battery is in good condition, I regularly get 2 days of light usage out of it (and it could go further, but I generally charge it so that it doesn't...ya know...randomly die on me)
And how much are you asking for this Tilt..?
yeah im curious about your asking price too
milas said:
it's an AT&T Tilt 8925 (the model WITH camera).
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Wait? What!?!?!?! There is a tilt with 2 cameras?!?!?! Or are you just referring to the normal AT&T Tilt. The no camera is only available to businesses.
Kraize92 said:
Wait? What!?!?!?! There is a tilt with 2 cameras?!?!?! Or are you just referring to the normal AT&T Tilt. The no camera is only available to businesses.
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Click to collapse
I'm pretty sure he's referring to the fact that it's an 8925, not the 8900. That's the AT&T model without any camera at all. No front camera on either model.
Sorry, been neglecting my own thread
I was referring to the fact that it has the standard 3MP camera on the back. I was just trying to clarify that because I've seen a lot of scams involving the swapping of the two models.
Oh, I have a 2GB microSD card that you can have because I don't have any other devices that use microSD. (It has one of those little microSD-->SD adapters and a plastic case that holds both)
Also, yeah, I'm an idiot and forgot to give a price. For the phone, original wall charger, original sync cable, OEM car charger, and 2GB microSD I think $300 is fair.
PM me if you're interested.
i just bought a new p4550 ... can't wait to flash it .
according to wikipedia
http://en.wikipedia.org/wiki/HTC_Kaiser
there is some problem with the video driver, and it's sad since its good based hardware. as i see the topics on kaiser i understand people use other video drivers for the kaiser.
my question, is the perfect video driver has found ?
or the device will be forever unperfect
anyone please ?
A question for HTC or your phone provider
What did HTC or the people who supplied your branded phone respond with? You have complained to them haven't you? Although people associated with the HTC Class Action website (search for that if you don't know what I mean) have come up with 3D drivers, they do nothing for ordinary 2D use or for playing videos etc so the hardware in the device isn't been fully taken advantage of by the existing setup. As theres nothing else out there that's capable of what the TyTN II offers including the tilting screen (and that's over a year since it was first released) it's important that a proper solution is achieved. The first step is writing to THEM.
i bought my phone through Ebay, so i have no one to complain and i saw an HTC reply in one of the posts here, they said they are not providing an multimedia device... well , what can you do now ?
You have the company responsible for it's manufacture/design
mohen said:
i bought my phone through Ebay, so i have no one to complain and i saw an HTC reply in one of the posts here, they said they are not providing an multimedia device... well , what can you do now ?
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Click to collapse
I didn't mean the individual/shop or business that sold the phone but the company that supplied and branded it for the seller such as HTC or the cell phone network provider if it's not a HTC branded device. I've read those comments as well but I think everyone unhappy with this aspect of the device should complain to those responsible for it's manufacture and design/programming and see how they respond before trying anything else.
okay i get you but still, like i said , htc comment was that the kaiser is not an multimedia device . we can assume they now going to release any fix since an year past already.
if u remember, there were some petition but nothing work else then this .
You still need to contact HTC/Branded provider of your device
I think you appear to have a good understanding of the situation but you are asking the wrong people what is going to happen. Before you go any further, you need to ask HTC or the network carrier who helped them develop your model of phone. If you believe what's already been written from some sources along the lines of nothing can be done and think that since its over a year since they first released the device so nothing will happen, then giving up and not even contacting HTC/The Network Carrier responsible for providing your device, is not going to get you anywhere is it?
The question remains, what has HTC or the network who developed your model of Kaiser responded with to you personally? Write a letter (or a few, what ever it takes to get a response) to them and then get back to us.
you know the only us port in the kaiser where you charge and where you connect it to the pc. when you first buy the kaiser it would be wonderful then couple months later ..it becomeshappy and doesn't work as good. it starts either rocking or the "teeth" inside start to move that will cause problems with connections and charging.
same thing happened to me with my universal so I threw it away ..but I love this kaiser I have what would be another alternate solution ? please I would appreciate your help.
Yes this is fairly common with this phone. Normally service is suggested.
Warranty FTW!
Just be careful when your plugging and unplugging the device. i.e. take it out and put it in straight, not at any angles.
If you search broken miniusb you'll find several threads. One is of mine when it broke. It was charging in the car and dropped and the "male" part of the extusb on the phone cracked.
I went to an At&t service center, the guy looked at it, told me its frequent and handed me a new device.
that's the problem ...I bought it over ebay
Here ya go...
http://www.ppctechs.com/AT-T-Tilt_974/repairs/Sync-Connector-Repair-Service_633-373.htm
oh wow..thanks man!
I was looking all over the place and not near me..
I never thought that at&t might have a technical support department..
but that's wonderful.
I know it's a little expensive but i't worth it when you can't live without your ppc.
Ninlour said:
oh wow..thanks man!
I was looking all over the place and not near me..
I never thought that at&t might have a technical support department..
but that's wonderful.
I know it's a little expensive but i't worth it when you can't live without your ppc.
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<< Plug alert >>
PPC-Techs is not AT&T technical support, but I highly recommend them. I have used their screen protectors on my devices since my Ipaq 1900. Their customer serices is excellent.
I just had the mini usb replaced on my Tilt by PPCTechs. HTC wanted over $350 to repair. PPCTech was about $75. Excellent service and high speed.
www.ppctechs.com
thank you sooo much guys ...I'm probably going to look for the HTC Universal and send it to those guys too!