"Service Provider is locked" - P3600 Software Upgrading

Hi, apologies if this is the wrong place to ask this. I get this message on my SPV M700 which I got an IMEI unlock code for. After inputting the code I got a message saying it was ok, but now I see the message "Service Provider is locked, Please input your unlock code"
Anyone know if I should put in the same code again or something else? I'm trying to unlock if using a Vodafone UK SIM.
Thanks

Hi Supermonkey,
If you've already entered the code but it's still asking for the service provider code, try it again. Make sure you enter the code and follow the process exactly as it shows and complete it fully to the end. Then try another SIM in the phone again. If it gives the same message again, can you tell us the exact message that comes up on the screen so that we can make sure it is the network unlock code that it keeps asking for.
Let us know how you get on.
Hopefullyuseful
Vodafone UK

Hi, thanks for your reply and sorry for the delay in responding....I didn't realise I had a message waiting for me! I've ended up returning the handset unfortunately. Thankfully it still worked with an Orange SIM but I really needed to keep my existing Vodafone SIM and contract going.
The site I used to get a code from (http://www.deblocage-htc.com/) have been truly woeful and ignored every request for support I have sent them. Steer clear would be my advice unless you want to waste money like I've done!

Try that: http://forum.xda-developers.com/showthread.php?t=293957

IMEI and Service Provider Unlock
Hi ppl
Just thought I'd comment to say that I had the same message come up when I was unlocking my HTC Touch 3g (JADE110) phone.
I used the IMEI unlock service from HTC IMEI Unlock.com
The unlock code they provided worked fine, but when confronted with "Service Provider Locked", I re-entered the unlock code here again, and the phone recognised my O2 sim, having been previously locked to Orange.

Related

Unlock code unavailable for AT&T refurbs

Hi Guys,
I had to get a warranty replacement for my AT&T tilt.
They sent me a refurb, and I can't get it unlocked. I tried several places that I found on google and ebay, but everyone tells me that they cannot find my IMEI in AT&T's database.
I remember that there used to be (or still is) a peice of software that just calculates the unlock code based on the IMEI. They had this for Nokia phones. Doesn't anyone have something like this? Or is looking it up on a database the only way?
If the database is the only way, can anyone recommend software that will unlock it for me?
Go to;
http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser
Hope that helps.
WillardZ said:
Go to;
http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser
Hope that helps.
Click to expand...
Click to collapse
Will it work with WM 6.1 and Vista?
My tilt is a refurb, and when I got to review my account, there is a link for my unlock code. I click it and it gives me a code and instructions.
To unblock your SIM card, follow the instructions below on your phone.
AT&T Tilt
Corrosive23
909***-***
PUK Code : *******
How to Unblock your SIM Card
You'll need your phone in hand to unblock your SIM Card.
1. First, enter the 8-digit PUK code, then press OK/Yes.
Note: Some Motorola phone users will need to enter **05* if "enter PUK" is not already displayed. After entering **05*, then enter the 8-digit PUK code and press OK.
2. Select a new PIN code, then press OK/Yes.
3. Re-enter the PIN code, then press OK/Yes.
4. If the codes were entered successfully, the phone is ready for use.
george9999 said:
Hi Guys,
I had to get a warranty replacement for my AT&T tilt.
They sent me a refurb, and I can't get it unlocked. I tried several places that I found on google and ebay, but everyone tells me that they cannot find my IMEI in AT&T's database.
I remember that there used to be (or still is) a peice of software that just calculates the unlock code based on the IMEI. They had this for Nokia phones. Doesn't anyone have something like this? Or is looking it up on a database the only way?
If the database is the only way, can anyone recommend software that will unlock it for me?
Click to expand...
Click to collapse
Did AT&T say they couldn't find the IMEI number in their database?
TomH123 said:
Did AT&T say they couldn't find the IMEI number in their database?
Click to expand...
Click to collapse
No, I didn't contact AT&T for that. I didn't think that they readily gave away the code. I tried to use a few online companies that sell codes. But they all told me that "the imei isn't in ATT's database."
corrosive23 said:
My tilt is a refurb, and when I got to review my account, there is a link for my unlock code. I click it and it gives me a code and instructions.
To unblock your SIM card, follow the instructions below on your phone.
AT&T Tilt
Corrosive23
909***-***
PUK Code : *******
How to Unblock your SIM Card
You'll need your phone in hand to unblock your SIM Card.
1. First, enter the 8-digit PUK code, then press OK/Yes.
Note: Some Motorola phone users will need to enter **05* if "enter PUK" is not already displayed. After entering **05*, then enter the 8-digit PUK code and press OK.
2. Select a new PIN code, then press OK/Yes.
3. Re-enter the PIN code, then press OK/Yes.
4. If the codes were entered successfully, the phone is ready for use.
Click to expand...
Click to collapse
You are confused about this. the PUK code is not for unblocking non native SIM cards. It is for unlocking the phone itself from being used. Not "unlocking" as in let me put any sim card in the phone.
I just contacted AT&T for the code, and they were going to give it to me, but they also said that they just don't have the code. He said usually they have the codes, but for my phone they didn't.
So back to my original question.
I looked at the software shown above, but I don't want to reflash my phone with a different ROM. I want to keep the AT&T ROM. Any suggestions?
Tell At&t to open a trouble ticket, they will e-mail htc and htc will give you the code. It happens all the time, especially for refurbs.
I'll give it a shot.
Thanks.
Try this link:
http://forum.xda-developers.com/showthread.php?t=375583
KD8DNS said:
Tell At&t to open a trouble ticket, they will e-mail htc and htc will give you the code. It happens all the time, especially for refurbs.
Click to expand...
Click to collapse
Bingo. It took them about a week to get back to me, but they gave it.
Just tell them you plan on taking a business trip, and require a local number there for your customers to contact you directly, and you cannot see life without your tilt.
i just recently had the same thing, so they sent a claim to Hewlett Packard which they said manufactures the phone and i just got the unlock code 2 days ago. Took 4 days, but i couldnt resist but to unlock it myself. I unlocked it and flashed the newest rom afterwards, it stays unlocked!
KD8DNS said:
Tell At&t to open a trouble ticket, they will e-mail htc and htc will give you the code. It happens all the time, especially for refurbs.
Click to expand...
Click to collapse
HOLY CRAP!!! It worked!!
I contacted AT&T via their online chat and did what you said, and they already emailed me the code today!!!
Awesome! Thank you for your help!!!

having problems unlocking the sim on my phone.

I'm not sure if this is the right place to ask this question but it did say general for the htc kaiser.
I've recently acquired a htc kaiser from a friend. I contacted at&t for the unlock code but they gave me the wrong one. By the time I recieved the correct code I could no longer attemt to unlock the phone because there had already been 5 attempts. I have seen on some of the posts here that after 5 attempts the phone is permantly locked. Is there any way to get past this issue? Can i still use the kaiser sim unlocker without bricking the phone?
kurl_187 said:
I'm not sure if this is the right place to ask this question but it did say general for the htc kaiser.
I've recently acquired a htc kaiser from a friend. I contacted at&t for the unlock code but they gave me the wrong one. By the time I recieved the correct code I could no longer attemt to unlock the phone because there had already been 5 attempts. I have seen on some of the posts here that after 5 attempts the phone is permantly locked. Is there any way to get past this issue? Can i still use the kaiser sim unlocker without bricking the phone?
Click to expand...
Click to collapse
If you used your PIN 5 times you will need to enter your PUK code (You should ask AT&T for it, If you didn't get it when you received your sim)
I appologize I wasn't specific enough. My carrier is T-mobile and the phone is from at&t. I trying to unlock the phone so it will recognize my sim. There has been five attempts to unlock it and now it will let me input a code but I can't use the ok button to process the code. The message on the screen says "please wait until timeout is over." I did try using the puk code but it wouldn't let me confirm the code.
I already have the 8 digit unlock code from at&t.

O2 PAYG HD7's sold unlocked?

Ok this is odd! I received my hd7 yesterday and immediately set about getting it unlocked once i had done the basic set up. Because of what i have read so far on numereous forums i automatically assumed the phone ould be locked and went to one of the two sites suggested here to purchase my code. Within 5 mins i had my unlock code for the sum of £19 something.
So i then read through the email and go to follow the instructions. The first instruction states that i should put in a SIM card from a different network. So i put in the t-mobile SIM i intend to use with the HD7 and would you believe it ITS UNLOCKED?! The phone tile shows T-Mobile as the network and i check and see if i can make and receive calls...all work fine?
Now my question is: was my hd7 unlocked when i purchased it? (bought online from o2 uk payg) or did the guys fromm the unlock site do some sort of jiggery-pokery that unlocked my phone OTA via my IMEI number?
Didnt O2 and Tmobile recent join forces to some extenet. I think they share the same network now so that may be why.
I bought a PAYG one yesterday and my vodafone simcard didnt work so bought the unlock code.
ci00aaj said:
Ok this is odd! I received my hd7 yesterday and immediately set about getting it unlocked once i had done the basic set up. Because of what i have read so far on numereous forums i automatically assumed the phone ould be locked and went to one of the two sites suggested here to purchase my code. Within 5 mins i had my unlock code for the sum of £19 something.
So i then read through the email and go to follow the instructions. The first instruction states that i should put in a SIM card from a different network. So i put in the t-mobile SIM i intend to use with the HD7 and would you believe it ITS UNLOCKED?! The phone tile shows T-Mobile as the network and i check and see if i can make and receive calls...all work fine?
Now my question is: was my hd7 unlocked when i purchased it? (bought online from o2 uk payg) or did the guys fromm the unlock site do some sort of jiggery-pokery that unlocked my phone OTA via my IMEI number?
Click to expand...
Click to collapse
It can't be unlocked OTA, so it must have been shipped unlocked.
That was too good to be true…after appearing to be unlocked my HD7 has
now decided to lock itself. It is giving me this message:
"This sim card can only be used on specific networks. Contact your customer service centre for the unlock code"
I've attempted 3 different PINS (1210, 0000 and 0000 again) with my T-Mobile SIM card in incorrectly so i guess i now need to get a PUK code. The question is who do i go to get this from T-Mobile (my current netwoork) or O2.
acky85 said:
Didnt O2 and Tmobile recent join forces to some extenet. I think they share the same network now so that may be why.
I bought a PAYG one yesterday and my vodafone simcard didnt work so bought the unlock code.
Click to expand...
Click to collapse
That's T-Mobile and Orange.
ci00aaj said:
That was too good to be true…after appearing to be unlocked my HD7 has
now decided to lock itself. It is giving me this message:
"This sim card can only be used on specific networks. Contact your customer service centre for the unlock code"
I've attempted 3 different PINS (1210, 0000 and 0000 again) with my T-Mobile SIM card in incorrectly so i guess i now need to get a PUK code. The question is who do i go to get this from T-Mobile (my current netwoork) or O2.
Click to expand...
Click to collapse
Errmm, That unlock code it's asking you for is not the SIM PIN, it's the unlock code you paid for from the site, I hope you did not guess it incorrect too many times otherwise you can lockout the phone completely.
OH GOD! you were right...that message was basically asking for the unlock code i paid for. Once i punched the code in it accepted it and i appear to be up and running again.
still find it odd that the phone acted like it was unlocked for a brief period before i had unlocked it!
thank you!
Glad it worked, good job you have not tried to guess the code 10 times otherwise you would never have got it unlocked.
Your right though, seems odd that it let you use it the first time, it's all software based anyway so guess it was a glitch.
ci00aaj said:
Ok this is odd! I received my hd7 yesterday and immediately set about getting it unlocked once i had done the basic set up. Because of what i have read so far on numereous forums i automatically assumed the phone ould be locked and went to one of the two sites suggested here to purchase my code. Within 5 mins i had my unlock code for the sum of £19 something.
So i then read through the email and go to follow the instructions. The first instruction states that i should put in a SIM card from a different network. So i put in the t-mobile SIM i intend to use with the HD7 and would you believe it ITS UNLOCKED?! The phone tile shows T-Mobile as the network and i check and see if i can make and receive calls...all work fine?
Now my question is: was my hd7 unlocked when i purchased it? (bought online from o2 uk payg) or did the guys fromm the unlock site do some sort of jiggery-pokery that unlocked my phone OTA via my IMEI number?
Click to expand...
Click to collapse
Hi I work for o2 UK and it sounds to me like you luckily got a device set up for a contract. O2 only tend to sim lock the payg devices now. The salesman probably picked up the wrong device.

Weired unlocking prob P990

Hello I just bought a LG optmius 2X from fido and i have went out and got an unlock code ( yes i made sure i had the correct iemi number) BUT here is what happend
I went to the dialer typed in 2945#*990# brings the unlock panel so i begin typing my code the first one went quickly and the phone quickly restarted so i thought yay i did it so i threw in a rogers sim but to my suprise nothing happend.. so i tryed again with a bell sim and once again nothing happend so now i was checking the imei number and that matches with the unlock codes so i have no clue what im doing wrong as well i tryed all the other codes that i was sent with no luck as well
what am i to do?
PS When booted up it says NO SIM as well i have NEVER had a accutal fido sim card in the phone as well i have updated to android 2.3 and that effected nothing
207 views yet no help
Sent from my LG-P990hN using XDA
If you're not getting replies it's because nobody that has seen this yet knows how to help (me included).
In my case it was quite simple as the companies over here are forced to give the unlock codes, all I did was put a SIM from a company other than what I had (as said on the instructions) and then bring the unlock menu and enter the code.
Don't know if using a different SIM before unlocking is necessary because of the model itself or just the company I was using, it wouldn't hurt trying that way so put another sim first and then bring the unlock panel.
Thank you very much for the reply. I have tryed two other sim cards. both givethe same result now isthere a way to check if the phone is ulocked not buy puting in an new sim? Also the phone has never had a fido sim in it could this cause problems?
hidequick said:
Thank you very much for the reply. I have tryed two other sim cards. both givethe same result now isthere a way to check if the phone is ulocked not buy puting in an new sim? Also the phone has never had a fido sim in it could this cause problems?
Click to expand...
Click to collapse
The easiest way to check is using a non accepted sim card and getting network. I don't think never have used a fido sim is the issue.
I just want to be sure you're doing the steps right,
1.- Insert a non accepted sim and start the phone, when the phone has loaded you should see the message "locked network/sim" (don't know exactly what it says in english)
2.- Dial the sequence 2945#*990# or 2945#*999# and then input the unlock code, you should get a message saying the request to unlock the phone was successful (again, or something like that) and then the phone will restart
3.- Once it loads again, you should see the name of the network provider and have signal.
Now try again, and tell exactly where it's going different for you to see if someone can help you, if not there's always the option to unlock by software.
Thank you but i get an error when i send the unlock code says networking error of.somthing also is softweare unlocking easy to do?
Sent from my LG-P990hN using XDA
looking at the end of topic
http://forum.xda-developers.com/showthread.php?t=1701939
I have gone back to stock 2.2.2 fryo and it still does not want to unlock.
sorry for the dubble post but here is a video of my problem yes this is me http://www.veoh.com/watch/v33213769CCkKgRTz
hidequick said:
sorry for the dubble post but here is a video of my problem yes this is me http://www.veoh.com/watch/v33213769CCkKgRTz
Click to expand...
Click to collapse
Try the code SPCK instead of whichever you're using.
would like you to know i have tryed all codes but i will give it a shot on 2.2
EDIT: tryed all codes recived none work and I HAVE been told these codes work.
ALSOi have a few other topics around the fourms asking about my problem and no one knows whats going on they all have 300+ views even! I have stumped the entire fourm!?

H811 LG G4 Network Unlock Help needed or different stock firmware

I have lg g4 from tmobile with a tmobile device unlock app. It does not ask for network unlock code either with a different carrier. Also it does not pop up the network unlock code window even if i type the 2945 code (ithink). IF i use device unlock app it says device unknown by provider please contact customer care. I ordered service remote unlock they where unable to unlock but they had to refund the money because they could not unlock.
Funny think is T-Mobile is saying its not a T-Mobile phone because they cannot find the IMEI number in their system.
The phone is an original T-Mobile phone, with original T-Mobile packaging, software and original labels with the imei.
The only way to unlock this phone is if i can flash stock firmware on the h811 without the tmobile crap.
am i screwed?
indianx said:
I have lg g4 from tmobile with a tmobile device unlock app. It does not ask for network unlock code either with a different carrier. Also it does not pop up the network unlock code window even if i type the 2945 code (ithink). IF i use device unlock app it says device unknown by provider please contact customer care. I ordered service remote unlock they where unable to unlock but they had to refund the money because they could not unlock.
Funny think is T-Mobile is saying its not a T-Mobile phone because they cannot find the IMEI number in their system.
The phone is an original T-Mobile phone, with original T-Mobile packaging, software and original labels with the imei.
The only way to unlock this phone is if i can flash stock firmware on the h811 without the tmobile crap.
am i screwed?
Click to expand...
Click to collapse
How long have you used that phone for as of now? T-mobile requires you to use the phone at least 40 days on their network and it needs to be paid in full if it's financed. I yours is still financed maybe the op that thread could help you http://forum.xda-developers.com/g4/general/t-mobile-free-sim-unlock-promotion-t3138438
Can you link us to the App that unlocked it?
GUGUITOMTG4 said:
How long have you used that phone for as of now? T-mobile requires you to use the phone at least 40 days on their network and it needs to be paid in full if it's financed. I yours is still financed maybe the op that thread could help you http://forum.xda-developers.com/g4/general/t-mobile-free-sim-unlock-promotion-t3138438
Click to expand...
Click to collapse
please read my post again. tmobile sim is working fine on it. It does not reach even the permanent or temporary unlock option.
T-Mobile customer service does not even recognize the imei number at all. They say its not tmobile phone and clearly is.
1) Does the IMEI in settings match the IMEI on the box/back label?
2) Are you sure this is a T-Mobile US phone and not a T-Mobile european phone?
3) Where did you buy it? (direct from TMO, eBay, CL?)
indianx said:
please read my post again. tmobile sim is working fine on it. It does not reach even the permanent or temporary unlock option.
T-Mobile customer service does not even recognize the imei number at all. They say its not tmobile phone and clearly is.
Click to expand...
Click to collapse
please read his post again. you must use the phone with your t-mobile SIM card in it for at least a week until its IMEI (dial *#06# to display it) shows up in the "Check Unlock Status" pop-up in the Phone section of the My T-Mobile website. If it doesn't show your IMEI there, the phone is not associated with your account and the unlock app will not work.

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