I tried contacting them about it a month or so ago, and again tried just the other day and got a response here:
http://www.ppckitchen.org/forums/showthread.php?t=469
My question is simply...would there be any real interest from the general HD population?
Related
I've already posted this on the Coreplayer Board at http://forum.corecodec.com/viewtopic.php?f=4&t=3465 but in case they delete it I wanted other people to know about it. Also, the problem I am describing? In the Smartphone version on my Sprint Snap I cannot access my Favorites from within Coreplayer. I changed my name in the Channels listing to "qwerty017" and all of a sudden its saying there are no videos found in the favorites for Youtube. When I change it to anyone else like "kurio" Coreplayer pulls up all of the favorites for them. A simple problem. Or so I thought.
-------------------------
I know you gave me a warning before when I did this but honestly at this point I don't care. I paid for a piece of software expecting to get support when I had problems. With my warning PM you stated you would have support look into my problem and nothing was done until I posted another forum thread 15 days later. When someone from support finally took a look at it he decided to ask me the exact same questions that I had already sent in with the previous tickets. I could be fine with that except for one thing. Even after I answered hit redundant questions I never received anything back. No emails. No replies. Nothing. This is now day 11 since someone finally got back to me and day 28 since I opened the ticket in the first place.
Actually, this entire series of tickets goes all the way back to November 17th which means I have been waiting for support for a problem for over 2 and a half months. Or to be more precise, 82 days.
I have sent in 4 tickets in 82 days. 1 Medium, 1 High, and 2 Urgent, just hoping that someone might be able to actually fix my problem. And nothing.
Medium:
Received a reply almost immediately asking what version of Coreplayer I was using. I responded to the email and never heard back on this ticket until I was sent an email saying it was being closed do to no updates in 24 hours. So I opened another ticket for the exact same problem.
High:
Received an email asking me to uninstall and then reinstall Coreplayer. I responded when I had done that and stated the problem was still there. Received no reply until I received an email stating the ticket was being closed do to it receiving no updates in 24 hours. So I opened a new ticket for the exact same problem.
1st Urgent:
This one is funny. If it didn't show just how bad your Support truly is. I never received any reply. None. I kept it open for 6 days by asking for updates until I received yet another email stating the ticket was being closed do to no ticket updates. Understand that this was open for 6 days and nobody asked me a single question or sent a single email. At this point I was frustrated and made a Forum thread explaining what had happened and asking if Support even existed for this product. It was promptly removed and Betaboy sent a warning PM telling me that he would have support look into my tickets. I never received another word back from Support or Betaboy so I made a new ticket on January 9th. FOR THE EXACT SAME PROBLEM!!!
2nd Urgent:
I never received anything back from Support until January 25th, 16 days after I had sent it in. And the only reason I received anything from them at that point was because I made yet another forum thread asking Betaboy to look into my ticket. At that point I received one email from support asking me to send them in exactly what was wrong. As I said above I didn't mind as long as someone at least pretended to be trying to help me. I sent him in exactly what the problem was as well as the fact that I was running the latest version of Coreplayer and that I had both tried uninstalling and reinstalling and I had even Hard Reset my device hoping that would fix the problem. After that point I received NOTHING back from Support. It has now been 12 days and I am done with trying to get a reply back from your non-existent Support system.
So yeah. I'm pretty sure I'm about to be banned for not following the rules or something but like I said at the beginning, I DO NOT CARE. I am fed up with your support system and I want others to know just how bad it truly is. I moved onto Coreplayer and bought both the Smartphone and Touchcreen versions when I changed phones for the single reason that I had never had any problems before and I figured that if I did have one at some point it would be fixed. What a fool I was.
Well. It only took 82 days, 3 forum threads, and 4 tickets but at least they finally confirmed it's a bug. Yay? Oh yeah, and it looks like I was banned. lol
Why did they ban you?
i acciddentally brought a wrong version, and it took them a week to sort it out.. after about 8 or so messages and much swearing!
poetryrocksalot said:
Why did they ban you?
Click to expand...
Click to collapse
Probably because I broke the forum rules.
werent we suppose to hear news on an updated coreplayer at MWC?
Apparently they've committed to a co-launch with Duke Nuken Forever. I've been waiting for the 'fantastic new version that will solve all of my problems' since I bought it for my Touch HD.
My Touch HD2 is still waiting.
I suspect my Touch HD3 will still be waiting.
They just don't know how to release the damn thing. Adding new features is fun. Releasing is scary. I'm a developer and I manage developers; I know how it goes.
If Kinoma Play had a better UI no-one would care about CorePlayer anymore. I'm pretty much there anyway. In fact I think I'll go see if Kinoma has a new version
I forgot about Kinoma. I'll have to try it out.
I know what you mean about waiting. I've pretty much given up on them ever releasing 2.0.
I'm sorry guys, I hope I'm not asking a stupid question, I am a long-time WinMo user finally fed up and willing to try other options, I came home last week with a Captivate and so far love it, what is this 3 key issue I keep reading about?
Got it, in whirlpool. Thanks, I guess it's too early in the am over by you all.
So awhile ago I gave them feedback at [email protected] and never got a response so I emailed a different one of their emailing complaining and no response. :/
Hi Guys!
I can't exactly remember but when do Samsung release the User Manual as I recall they do a few days before?
Apart from a loving a good read before bed it's always nice to know how to use a product prior receipt
Lee
Hi everyone.
I know there are lots of threads on Google help, but so far none seems to have any answers. Maybe someone here can help.
Asked it to turn the lights off, it did, so I went to bed. The next morning I asked it for the weather and no response was given, so I went to check it out and found it like this:
youtu.be/7GMEYSmZKqY
I already contacted Google. They have no info for me, and as Im in Argentina, they won't replace it. Its 15 days old.
Its sad to go the the dark side (Alexa) but I wouldnt buy this again.
Any info will be appreciated.
Thanks a lot.
Thing with smart alarm clocks/bands/phones is that they become obsolete very soon. Get a good old Casio. Sorry about the loss.
Bruh
Dudee literally same over here. Dont know when it happened but I cant get it to reset just like you in the video. I literally threw the receipt away one week before it happened cause I thought this thing might last years
Oops
https://www.androidauthority.com/google-home-mini-bricked-1045210/