Rant about Coreplayer Support - Off-topic

I've already posted this on the Coreplayer Board at http://forum.corecodec.com/viewtopic.php?f=4&t=3465 but in case they delete it I wanted other people to know about it. Also, the problem I am describing? In the Smartphone version on my Sprint Snap I cannot access my Favorites from within Coreplayer. I changed my name in the Channels listing to "qwerty017" and all of a sudden its saying there are no videos found in the favorites for Youtube. When I change it to anyone else like "kurio" Coreplayer pulls up all of the favorites for them. A simple problem. Or so I thought.
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I know you gave me a warning before when I did this but honestly at this point I don't care. I paid for a piece of software expecting to get support when I had problems. With my warning PM you stated you would have support look into my problem and nothing was done until I posted another forum thread 15 days later. When someone from support finally took a look at it he decided to ask me the exact same questions that I had already sent in with the previous tickets. I could be fine with that except for one thing. Even after I answered hit redundant questions I never received anything back. No emails. No replies. Nothing. This is now day 11 since someone finally got back to me and day 28 since I opened the ticket in the first place.
Actually, this entire series of tickets goes all the way back to November 17th which means I have been waiting for support for a problem for over 2 and a half months. Or to be more precise, 82 days.
I have sent in 4 tickets in 82 days. 1 Medium, 1 High, and 2 Urgent, just hoping that someone might be able to actually fix my problem. And nothing.
Medium:
Received a reply almost immediately asking what version of Coreplayer I was using. I responded to the email and never heard back on this ticket until I was sent an email saying it was being closed do to no updates in 24 hours. So I opened another ticket for the exact same problem.
High:
Received an email asking me to uninstall and then reinstall Coreplayer. I responded when I had done that and stated the problem was still there. Received no reply until I received an email stating the ticket was being closed do to it receiving no updates in 24 hours. So I opened a new ticket for the exact same problem.
1st Urgent:
This one is funny. If it didn't show just how bad your Support truly is. I never received any reply. None. I kept it open for 6 days by asking for updates until I received yet another email stating the ticket was being closed do to no ticket updates. Understand that this was open for 6 days and nobody asked me a single question or sent a single email. At this point I was frustrated and made a Forum thread explaining what had happened and asking if Support even existed for this product. It was promptly removed and Betaboy sent a warning PM telling me that he would have support look into my tickets. I never received another word back from Support or Betaboy so I made a new ticket on January 9th. FOR THE EXACT SAME PROBLEM!!!
2nd Urgent:
I never received anything back from Support until January 25th, 16 days after I had sent it in. And the only reason I received anything from them at that point was because I made yet another forum thread asking Betaboy to look into my ticket. At that point I received one email from support asking me to send them in exactly what was wrong. As I said above I didn't mind as long as someone at least pretended to be trying to help me. I sent him in exactly what the problem was as well as the fact that I was running the latest version of Coreplayer and that I had both tried uninstalling and reinstalling and I had even Hard Reset my device hoping that would fix the problem. After that point I received NOTHING back from Support. It has now been 12 days and I am done with trying to get a reply back from your non-existent Support system.
So yeah. I'm pretty sure I'm about to be banned for not following the rules or something but like I said at the beginning, I DO NOT CARE. I am fed up with your support system and I want others to know just how bad it truly is. I moved onto Coreplayer and bought both the Smartphone and Touchcreen versions when I changed phones for the single reason that I had never had any problems before and I figured that if I did have one at some point it would be fixed. What a fool I was.

Well. It only took 82 days, 3 forum threads, and 4 tickets but at least they finally confirmed it's a bug. Yay? Oh yeah, and it looks like I was banned. lol

Why did they ban you?

i acciddentally brought a wrong version, and it took them a week to sort it out.. after about 8 or so messages and much swearing!

poetryrocksalot said:
Why did they ban you?
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Click to collapse
Probably because I broke the forum rules.

werent we suppose to hear news on an updated coreplayer at MWC?

Apparently they've committed to a co-launch with Duke Nuken Forever. I've been waiting for the 'fantastic new version that will solve all of my problems' since I bought it for my Touch HD.
My Touch HD2 is still waiting.
I suspect my Touch HD3 will still be waiting.
They just don't know how to release the damn thing. Adding new features is fun. Releasing is scary. I'm a developer and I manage developers; I know how it goes.
If Kinoma Play had a better UI no-one would care about CorePlayer anymore. I'm pretty much there anyway. In fact I think I'll go see if Kinoma has a new version

I forgot about Kinoma. I'll have to try it out.
I know what you mean about waiting. I've pretty much given up on them ever releasing 2.0.

Related

AT&T Availability ?

How will we know when it's available at AT&T ? Do they usually have a press release or something ? Should I just call the store periodically ?
Thanks
RacerX10 said:
How will we know when it's available at AT&T ? Do they usually have a press release or something ? Should I just call the store periodically ?
Thanks
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There's already a plenty of discussions. Please search.
http://forum.xda-developers.com/showthread.php?t=326634
http://forum.xda-developers.com/showthread.php?t=327590
http://forum.xda-developers.com/showthread.php?t=327425
http://forum.xda-developers.com/showthread.php?t=325658
http://forum.xda-developers.com/showthread.php?t=324966
None of that says how we'll know when it's available. No search needed.
RacerX10 said:
None of that says how we'll know when it's available. No search needed.
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Click to collapse
Logic needed?
AT&T isn't going to send you a text message, they aren't going to call you, and they aren't going to show up at your home or work. You'll know when the Tilt/8925 is released with AT&T when it's either a) Posted here, b) You call or visit an AT&T store every day until it's released, or c) You visit AT&T's website until you see something posted on this particular subject.
evolution_theory said:
Logic needed?
AT&T isn't going to send you a text message, they aren't going to call you, and they aren't going to show up at your home or work. You'll know when the Tilt/8925 is released with AT&T when it's either a) Posted here, b) You call or visit an AT&T store every day until it's released, or c) You visit AT&T's website until you see something posted on this particular subject.
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What do you mean, they really wont send me a text message. What if I tell them that I really really want it?
Ok just got off the phone with HTC-americas main dealer and this is what he said after doing some checking. ATT gets it 1st witch we all knew already. Also it showed a Launch date of sept again we knew this.
With a bit more checking he said it showed in his comp that They will be selling it on the 14th with orders going out on the 18th meaning the 11th date could very well be the date ATT goes live with theres.
Again this is right from HTC sales site so info sould be correct.
magnamar said:
Ok just got off the phone with HTC-americas main dealer and this is what he said after doing some checking. ATT gets it 1st witch we all knew already. Also it showed a Launch date of sept again we knew this.
With a bit more checking he said it showed in his comp that They will be selling it on the 14th with orders going out on the 18th meaning the 11th date could very well be the date ATT goes live with theres.
Again this is right from HTC sales site so info sould be correct.
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Click to collapse
Man, I just hope so! This wait has already devastated me. You guys won't believe how many times I check xda-developers and other discussion forums.
magnamar said:
Ok just got off the phone with HTC-americas main dealer and this is what he said after doing some checking. ATT gets it 1st witch we all knew already. Also it showed a Launch date of sept again we knew this.
With a bit more checking he said it showed in his comp that They will be selling it on the 14th with orders going out on the 18th meaning the 11th date could very well be the date ATT goes live with theres.
Again this is right from HTC sales site so info sould be correct.
Click to expand...
Click to collapse
Please be right, please be right, please be right, sorry when Im desperate I tend to chant LOL
hehe im in the same boat as you guys are wanting one been useing a rokr for the past month sence my 8125 was killed waiting for the kaiser and its been killing me lol
Im awaitin on that there text mesage that that racer dude is sending out hehe no search needed.......man I wish someone would post something about the availibility of that kaiser phone....hehe what a funny post that was.
d
Yup...really sick of my 8125..been browsing every site multiple times a day trying to find a hint of the actual release. Really itching to get this phone!
Are some of you people stupid, or are you unable to read.
My question had NOTHING to do with "when will it be available"
My question had EVERYTHING to do with "what sort of notification will there be"
I'm merely looking for some input from people who have been around for previous phone launches (8125,8525) and have experience with
how AT&T did their release.
jeebus
<sigh>
RacerX10 said:
Are some of you people stupid, or are you unable to read.
My question had NOTHING to do with "when will it be available"
My question had EVERYTHING to do with "what sort of notification will there be"
I'm merely looking for some input from people who have been around for previous phone launches (8125,8525) and have experience with
how AT&T did their release.
jeebus
<sigh>
Click to expand...
Click to collapse
Writing things like that to people who are experienced with phone launches is not the way to invite their help. You asked for advice and they gave it. Can't we all just get along? We are all excited with the release of such a marvelous creation
Btw...Hello fellow members!
Here let me put this a way you can understand then.
You will know when you see it up on there site. If you dont know where to look then just ask rather then being a Jackass about it. on the ATT site click support then forums there is a section called announcements it will be post there.
Also you can visit the HTC americas site to see when its live here. Noone is going to hold your hand and txt call or whatever you when its avil you will eather A. have to wait till someone takes pity on you and post here or B. be a big boy and learn to check there sites for yourself.
RacerX10 said:
Are some of you people stupid, or are you unable to read.
My question had NOTHING to do with "when will it be available"
My question had EVERYTHING to do with "what sort of notification will there be"
I'm merely looking for some input from people who have been around for previous phone launches (8125,8525) and have experience with
how AT&T did their release.
jeebus
<sigh>
Click to expand...
Click to collapse
Rule #422 dont be an asshole. If you post a question such as this at a time like this it is bound to go off topic at some point. However calling people "stupid" or say they cant read just makes you sound like an idiot yourself. Speaking as a fellow noob, I will say that this site has been the best resource I have found anywhere...period. So my advice is dont be rude simply because it went off topic.
Now in regard to your question on at&t previous launches, they suck. I followed the 8125 for a while but was new and didnt really know what I was missing so I at least wasnt losing my mind. The 8525 on the other hand was a different story, lost my freaking mind. I watched several supposed launch dates come and go and it was finally released in November. My way of dealing with this is just have fun with it, trust that it will be worth it, and save some extra cash back while waiting. I personally dont believe we'll see it as soon as everyone thinks though. I hope Im wrong but you could just call it a gut feeling.
swtaltima said:
Now in regard to your question on at&t previous launches, they suck. I followed the 8125 for a while but was new and didnt really know what I was missing so I at least wasnt losing my mind. The 8525 on the other hand was a different story, lost my freaking mind. I watched several supposed launch dates come and go and it was finally released in November. My way of dealing with this is just have fun with it, trust that it will be worth it, and save some extra cash back while waiting. I personally dont believe we'll see it as soon as everyone thinks though. I hope Im wrong but you could just call it a gut feeling.
Click to expand...
Click to collapse
Thanks amigo, I appreciate the info. I guess I was just wondering if they'd make it obvious when it was available (web site update) or if you had to go looking for one (calling around to different stores, etc)
Have a good one,
DLD
RacerX10 said:
Thanks amigo, I appreciate the info. I guess I was just wondering if they'd make it obvious when it was available (web site update) or if you had to go looking for one (calling around to different stores, etc)
Have a good one,
DLD
Click to expand...
Click to collapse
Trust me, you will know when AT&T releases this phone! With so much hype just about the rumor dates, imagine when it finally gets released. You won't even have to check their website or visit a store, you will just about see it everywhere.
I hope that it doesn't cost a but load for the service. think Tmobile will get it any time in the next two years? I like Tmobile because I can tweak my plan and have more freedom it feels like; off topic, yes, but why not chat since nobody knows the answer to the thread other than soon
well - in the SF Bay area a rep checked and said she couldnt say when it was going to be released.. after a little pressing she mentioned end of the month was all she could say.
for all its worth
I was speaking with an HTC US customer service rep about my new TYTN II that I had just received and he said "did you know AT&T is releasing it on Oct 1?"
for what it's worth

HTC Video driver.. someone started developing?

is someone started building a driver for us?
how far in progress?
I would like to add a subject to this thread.
I also would like to know about driver development, but I'm also wondering when Htc will release the new cab. They said it would be end of march. Its almost the end of march and didnt hear from them. Is there anyone who knows about these two subjects
wim26 said:
I would like to add a subject to this thread.
I also would like to know about driver development, but I'm also wondering when Htc will release the new cab. They said it would be end of march. Its almost the end of march and didnt hear from them. Is there anyone who knows about these two subjects
Click to expand...
Click to collapse
wiebenik said:
is someone started building a driver for us?
how far in progress?
Click to expand...
Click to collapse
Wow apparently it's hard for you guys to read the sticky's above this. There's a whole thread on this subject.
Quote:
Originally Posted by [email protected]
I spent countless hours on the phone with att but they would not give me unlock code for my tilt. They say I have to be with att service for at least 3 month before i can unlock it. Please send me that code, I'm going to Germany in April and would use my phone there instead of renting one.
His code won't work for your phone. Each phone has an individual code. At&t has them for their branded phones. It's related to your IMEI. You'll have to get it another way. Maybe buy it from them?
P.S. Your phone will work as-is in Germany with At&t. There will probably be extra charges but the phone itself will work just fine anywhere in the world through At&t's service. Ask At&t what charges would apply.
__________________
It's supposed to be MacGyver.....
this is the subject on the thread now. nothing to do with drivers. nobody on the thread has any information on development. i looks to me there will not be a new driver.
in the thread they will not discus any update on htc. i also cant find it anywhere. so if you ask me. i would think htc also doesnt do anything. no driver no cab.
OMG!
Wow, a doubly redundant thread.
Both video drivers & unlocking have numerous existing threads..
"You are the weakest Link... Good Bye!"

Kaiser update

I may get flamed on the spot, but I thought I should have told you. (I really hope nobody said this before) but according to this site:
http://tweakers.net/nieuws/53372/ht...nested&max=10&niv=0&order=asc&page=2#reacties
(Caution: the site is in Dutch)
the update will improve the graphics issue. The odd thing is, I haven't found it on htcclassaction yet (maybe they haven't updated it, but I thought they would have, considering that they've put a lot of effort into the drivers-issue). So is this bogus or not? Oh yeah, I might also give the url of the site they got the info from:
http://msmobiles.com/news.php/7334.html
I have never really been good in judging if things are bogus or not. So for you here to decide
yeah this has been circulating for a little while now. There is a release due from what i can gather, i cant see it including the updated drivers as they have been too busy with the diamond but it is always nice to hope. Personally i dont believe it but im happy to be suprised if HTC want to do that
this got communicated under the kaiser rom development forum a few days ago i believe ... so yes your post here is redundant. No i am not going to flame you just advise that read around before you post
But, thanks for the update anyway.....

Update to "TimeTracker"

I don't know if this is kosher or not, so if it's not please let me know promptly.
I use the app "TimeTracker" all the time. Every single day at work. That thing keeps me from getting overtime (and therefore a write-up).
Only a couple of problems with it. Currently it only has the ability to set the week start date on Sunday or Monday. Mine starts Saturday. I know others have posted on the comments for it requesting other start days too.
Second problem is that if you are working past midnight, it keeps those hours on the previous day (i.e. you start work at 11pm on the 2nd and work until 7am on the 3rd. It says you worked 8 hours on the 2nd). This doesn't jive with the way my company keeps track of our time. We are auto clocked out at midnight and then clocked back in. Therefore all hours of a day belong to that physical day.
Unfortunately it appears the developer has abandoned this application. No updates since March and it doesn't look like we'll be hearing anything at all from him in the mean time.
Is it kosher to ask someone else to update this app? It's a free app if that has any thing to do with it. Or create one from the ground up that has this same basic premise?
I so greatly wish for certain features to be updated in this, that I would be more than willing to provide a donation to whomever is able to update this app (or create one from scratch that performs the same basic function).
I have a feeling that it's probably not kosher, but I'm not an expert on this and I really need those updates.
This might be a better received thread if it was posted in the applications forum.
DirectMatrix said:
This might be a better received thread if it was posted in the applications forum.
Click to expand...
Click to collapse
I tired it there with no results, so I deleted that thread and moved it here.
I'll take a look at the app later in the week and see if there is anything I can do to the source. It also appears that the dev is still keeping track of issues according to his google code page
http://code.google.com/p/android-timetracker/
Not sure if he "abandoned" it so much as just hasn't been able to push out an update as of late. Most dev have "real" jobs that they must tend to and develop in their "spare" time.

any news on next batch availability?

I made a huge mistake after refreshing the order page all night and placing my order first thing. I new it was too easy to be true. I put a P.O. box as my address, my order was canceled and I wasnt able to get another one with the huge mess that the play store was once everyone started to crash the site. I have been emailing a couple of reps trying to get them to let me know when new stock is available. They said they will keep my email and let me know as soon as they do. I dont really trust them though. So lets all keep each other informed here if we are still waiting to order our nexus 4. Thanks. Ill update this post as soon as I hear something. I am in the US but if any other country hears anything first letting us know would give us a heads up also. Thanks
Please use the existing Play Store thread or wait until there is actual concrete information to post. Otherwise these threads will be 800 pages of speculation and chat only to end up in a new thread being created when there is concrete information to post.
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