Can receive emails but not send after setting e-mail account - Tilt, TyTN II, MDA Vario III General

Hi all,
My phone will only receive emails & will not send them via my ISP settings. I use T-mobile internet & my landline ISP is TalkTalk. I have used the e-mail setup on my phone (Tytn11 Wm6.1) with my ISP's info (POP & smtp settings) & I can receive emails OK but can't send them - I get a message saying 'THE MESSAGE COULD NOT BE SENT. CHECK THAT YOU HAVE NETWORK COVERAGE AND THAT YOUR ACCOUNT INFORMATION IS CORRECT. THEN TRY SENDING AGAIN. Now I have spoken to both T-mobile & TalkTalk, both have said all the settings are correct (which they are as I can receive emails OK). So why can I receive emails but not send them?
Many thanx in advance
Tynt11 wm 6.1 pro

Most likley your settings are not correct for your out going mail server
Usualy these things can be the case
a) You havent set for authorisation on your outgoig mail server
b) sometimes out going mail hosts use different ports to the standard 110 therefore would have to be updated in ur Windows Mobile
c) your settings are just plain wrong.
Can you type to me ALL of the settings you were given and I'll take a look at them for you.
Thanks

I have the same issue with my Tilt as well. I use Cox Isp. I can get my emails, just can't send any.

old issue - same trouble
My settings are in fact correct (we'll just get this one out of the way). The same settings being used on my pc's are working just fine but not on my phone.
I can receive BUT I can't send. I get the same error as "foxes" above.
receiving is via my web based email acct "pop.xxx.com" Works fine for receiving emails.
While I'm on my own home network (lan) I can recieve but I can't send via the phone (but I can on any of the pc's) and the outgoing settings are the same as the pc's "smtp.comcast.net". Yeah, I'm on comcast. Why won't my phone send like the pc's with the same setings? Any Ideas.
Another question I realize is whenever I'm tailgating on any other lan (free wifi access) this setting clearly shouldn't work. Should I then use "smtp.xxx.com" (my own companies web server)? This setting doesn't work while I'm at home even on the pc's it won't work. A
Any ideas on setting this up more universally??
Also, I've tried the port setting idea example "smtp.xxx.com:587". My server requires this port for outgoing. Again this works fine on my pc's but fails on the phone
THX to anyone with any ideas
JG

What port are you using on smtp?
Have you tried either 485 or 465? I read that comcast changed the port in Denver to 485:
http://www.consideritfixed.com/2008/02/ipod-touch-emai.html
Maybe it might work for your location.

Try these settings on Tmo should work on your Tilt too:
http://www.howardforums.com/archive/topic/555041-1.html
change the port to 25 if you are tying to use Tmobile web service.

my pc is setup with
incomming = "pop.XXX.com"
outgoing = "smtp.XXX.com" using port "587"
works great never a problem.
Now, on the same LAN using my tilt with exact same email acct info & pswd and settings
incomming = "pop.XXX.com"
outgoing = "smtp.XXX.com:587"
receives great
send = fails always. The ":587" is the only way I've been told to send using port "587" (or any other port than 25). If there's another way then maybe that's the answer. However, even using "smtp.comcast.net" with no port designation (default 25) wouldn't work even though it would with the pc's and same settings. This is strictly phone issue and frustrating.
I'm using wm6.1 (original). This is strictly via WIFI. The pc's will send just fine but the phone with exact same settings - FAIL.
This is my dilema. Why won't the phone send while using the exact same settings as any PC in my LAN (all send fine).
Again, thanks for the input, but I'm still searching for the answer. Certainly others have had this issue.

T-mobile internet and email
you need to log into t-mobile.com find "my email," select "add account," put in your email info. it will give you some server and username info. replace the outgoing (smtp) server and username info with what t-mo.com gives you. leave the password alone. send a test email. half the time this issue is due to the server setup on the provider side.
pieces, J
p.s. it doesn't hurt to work for tmobile's unsupported handset department
foxes said:
Hi all,
My phone will only receive emails & will not send them via my ISP settings. I use T-mobile internet & my landline ISP is TalkTalk. I have used the e-mail setup on my phone (Tytn11 Wm6.1) with my ISP's info (POP & smtp settings) & I can receive emails OK but can't send them - I get a message saying 'THE MESSAGE COULD NOT BE SENT. CHECK THAT YOU HAVE NETWORK COVERAGE AND THAT YOUR ACCOUNT INFORMATION IS CORRECT. THEN TRY SENDING AGAIN. Now I have spoken to both T-mobile & TalkTalk, both have said all the settings are correct (which they are as I can receive emails OK). So why can I receive emails but not send them?
Many thanx in advance
Tynt11 wm 6.1 pro
Click to expand...
Click to collapse

After all of these posts, what about trying the Microsoft Windows Mobile 6.1 Hotfix for sending email actually devised to fix problems under WM 6.1 sending email ?

inklesspantalon said:
you need to log into t-mobile.com find "my email," select "add account," put in your email info. it will give you some server and username info. replace the outgoing (smtp) server and username info with what t-mo.com gives you. leave the password alone. send a test email. half the time this issue is due to the server setup on the provider side.
pieces, J
p.s. it doesn't hurt to work for tmobile's unsupported handset department
Click to expand...
Click to collapse
Thanx inklesspantalon,
I will try & let you guys know.
Hey Flying Kiwi,
I'll try that aswell, thanx

lol wow.
I know that my ISP does not allow to send via their SMTP server while being off of their network. So I have to use at&t's SMTP server.
looks like this is the smtp that you can use.
myemail.t-mobile.com

Flying Kiwi said:
After all of these posts, what about trying the Microsoft Windows Mobile 6.1 Hotfix for sending email actually devised to fix problems under WM 6.1 sending email ?
Click to expand...
Click to collapse
Hey,
Mine seems to be working now since I downloaded & installed this Windows 6.1 Hotfix. I'm still using my ISP incoming server but the t-mobile outgoing server........fantastic!
Many thanx Flying Kiwi

foxes said:
Hey Flying Kiwi,
I'll try that aswell, thanx
Click to expand...
Click to collapse
You'll probably find that patch alone will fix it if the problem is sending email worked initially but then after short while, for no apparent reason it stopped working. It looks like an issue that's been in the xda-dev forums before and I recall this solution doing the trick with others. If installing the patch, soft resetting and testing again doesn't fix it, by all means attempt reconfiguring but it's easier to install the patch first.
Of course I don't need it because the WM 6.0 ROM I use doesn't have this problem only the newly WM 6.1 'upgraded' phones so there's yet another advantage of sticking with WM 6.0

Related

New To Push Email - Please Help

Hello all,
I need to have instant notification of my emails and thought the only way was Blackberry until I heard of Push Email.
I have a K-Jam with the latest imate os. I've read that this version has push email with it but cant see it in the programs or anything.
What do I need to install etc to recieve emails from my ISP. What backend setup do I need? I have a pop 3 account that is web based too and i am on the O2 network in the UK
Thanks for your help guys.
Scaseman
Hi,
Push Email (or "DirectPush" as Microsoft seem to call it) only works in conjuction with an Exchange server I'm afraid. It doesn't work with POP3 boxes.
There are probably some companies offering POP3-->Exchange services for people like yourself wanting push email who don't have Exchange (or there will likely be some) but I don't personally know of any at the moment.
DirectPush works by connecting to an HTTP server (Exchange) and keeping the connection open/idle until something changes then a ActiveSync is performed. The POP3 protocol simply doesn't have anything to allow you to keep it open without sending something constant to keep it alive which would seriously add up on the traffic.
thanks xanth
I'm actually gonna have an Exchange Server 2003 soon. I read that I need SP2 installed aswell
Where do I go from there then? ie configuring my k-jam.
Configuring the mobile devices themselves isn't particularly hard. When you set up the sync instead of syncing with Outlook you specify with an Exchange server and just follow the prompts. It seems to connect/realise DirectPush (SP2) is available and that's it. You configure the schedule... and away it goes.
I found setting up the server was the hardest part. Well not hard, just more time consuming. You'll want/need to create you own SSL certificate (which will need installing on the device) unless you're purchasing a commercial one and configure the IIS timeout value (I'm still experimenting with this one) and then finally actually turn on DirectPush from System Manager. I think that was pretty much it though. Configuring Exchange etc in the first place takes more time than setting up push.
I'll have a pop and let you know..... thanks
I am trying out a commercial hosted exchange service (www.utica.nl) now.
This works very wel, but it has a price too: 5.95 euro per month for the lite package/
Push Email works very good.
As an alternative I am thinking about setting up my own exchange server and having my company-email and calendar forwarded to that one.
What do you advise to run exchange 2003 SP2:
- Windows version / SP?
- Hardware
(I am on a 20Mb down / 2Mb up broadband connection wich allows me to run servers, so there is no issue)
Well you'll need Windows 2000 or 2003 standard server or higher (won't run on a non-server platform), but see this link for full requirements:
http://www.microsoft.com/exchange/evaluation/sysreqs/2003.mspx
I am curious though, how will you forward Calendar events (and contacts?) from one system to another please? I'm not sure I'll ever want to do that, but certainly sounds like something worth knowing!
Cheers!
What would the GPRS cost be to have this open/idle connection active all day and night. Would it send check data every few minutes?
I only ask as my contract talk plan gives me 100KB of data a month for free but after that I pay in chunks.
Thanks
Ben
Here's a paper you cna read...
Mines seems to use between 6kb and 9kb an hour when idle. I wouldn't take that as a rule, just my personal experience. Obviously it goes up a lot more when the actual emails come in!
Wow that's a fantastic guide! Should be put on a new post/stickied or something! Thanks for the files!
Xanth,
That's like 5.5MB a month without a single email going over!
Guess I wont be switching it on then.
Thanks for your reply.
Ben
Well it could just be down to me having flakey service or something and it reconnecting a lot (I haven't noticed that though), but the 6 to 9 kbytes was from running GPRS Monitor and running a report and looking at the overnight hours where I know I didn't get any emails for hours on end.
Router settings
The other thing that is going to make a difference would be the setting on the server. The longer the session can be kept open between the router and the phone the least amount of data that will need to be transfered. For example 15 minutes seems a common amount of time to keep the line openm, at the end of those 15 minutes your phone will initiated a new connection i.e. traffic. Obviously the more often it does this the more traffic generated and the more power needed.
Can i push task or agenda items which are located on the public folders?
scaseman said:
Hello all,
I need to have instant notification of my emails and thought the only way was Blackberry until I heard of Push Email.
I have a K-Jam with the latest imate os. I've read that this version has push email with it but cant see it in the programs or anything.
What do I need to install etc to recieve emails from my ISP. What backend setup do I need? I have a pop 3 account that is web based too and i am on the O2 network in the UK
Thanks for your help guys.
Scaseman
Click to expand...
Click to collapse
The reason you want push is to receive an e-mail sent to you IMMEDIATELY The problem I see with push mail is you can't really use forwarding between services because it adds delays that defeat the point of it. It is not essential to have Exchange but most current systems employ it
So you need to implement push using your current e-mail address and provider for best performance
For example if you use a specific e-mail address for all your mail that is what you need to access if you don't want to change your e-mail address
If your e-mail provider uses IMAP there is a solution. It started off fairly shakey but has got quite reliable - it's vgsmail (www.vgsmail.com\ppc)
It uses IMAP idle to connect to your current e-mail (assuming IMAP support) and WORKS
As said using this is the best way of avoiding changing e-mail address and low cost (just data costs) - uses 3or4MB a month just to work - but if you're using your pda for mail you need to be on a good tarriff --- say T-Mobile web'n'walk - soon to become ulimited.
It takes about 10-30 seconds from an e-mail being sent to my PDA notifying me --- all for a one off cost of $21
scaseman said:
Hello all,
I need to have instant notification of my emails and thought the only way was Blackberry until I heard of Push Email.
I have a K-Jam with the latest imate os. I've read that this version has push email with it but cant see it in the programs or anything.
What do I need to install etc to recieve emails from my ISP. What backend setup do I need? I have a pop 3 account that is web based too and i am on the O2 network in the UK
Thanks for your help guys.
Scaseman
Click to expand...
Click to collapse
The reason you want push is to receive an e-mail sent to you IMMEDIATELY The problem I see with push mail is you can't really use forwarding between services because it adds delays that defeat the point of it. It is not essential to have Exchange but most current systems employ it
So you need to implement push using your current e-mail address and provider for best performance
For example if you use a specific e-mail address for all your mail that is what you need to access if you don't want to change your e-mail address
If your e-mail provider uses IMAP there is a solution. It started off fairly shakey but has got quite reliable - it's vgsmail (www.vgsmail.com\ppc)
It uses IMAP idle to connect to your current e-mail (assuming IMAP support) and WORKS
As said using this is the best way of avoiding changing e-mail address and low cost (just data costs) - uses 3or4MB a month just to work - but if you're using your pda for mail you need to be on a good tarriff --- say T-Mobile web'n'walk - soon to become ulimited.
It takes about 10-30 seconds from an e-mail being sent to my PDA notifying me --- all for a one off cost of $21
My hosted exchange trial gave e my answer: not gonna work the way I want it. The trouble is with the forwarding of calendar events (that what i want it for).
So setting up my own server will not bring any relief either.
Waiting for my company to support push or me getting a business Blackberry subscription.
Good to try anyway.
does anybody has any experience with this vgsmail stuff?
my e-mail provider supports imap and I could live with a delay of 30sec....
hi, Guys
I am using O2 XDAII unit now, and I am going to push an email to the XDAII thru GPRS. I've seen you guys' discussion above, it really gives me a clue to do the further research.
hi, Edsurb, Re: "Waiting for my company to support push or me getting a business Blackberry subscription", does it mean there are 2 ways to push an email?
(1) We can set an MS Exchange Server 2003 then do some setting in both Exchange server side and the XDA unit, I wonder if the XDA unit can get the email thru GPRS once after the email is sent, how long will it be delayed, how much it costs, it seems it is a way that the XDA unit checks the Exchange server periodically while not a true push, right?
(2) To get a blackberry subscription. Is it a true push? Can a XDAII unit get a blackberry subscription from O2 network?
Thanks a lot for your help!!!

Vodafone Business email on Windows Mobile

Has anyone here successfully set up Vodafone Business Email on a windows mobile device. I'm paying for it, but am having a terrible time setting it up to play with our server.
I know it's probably a bit niche, but any advice would be good.
I'm entering all the information that it needs, but won't logon to the mailbox. Maybe it's the format I'm putting it in has.
email addres: email address I want to use
Password: users password.
Login name: domainname\username
Mail server: ip address.
I have never used Vodafone Business Email, so I wil give some general advice.
Have you tried setting up Outlook (Express) on your PC? Does it work then? By following this method you can check whether the problem is your Kaiser or your account (details).
So what is the exact error message? Only "access denied"?
Have you tried setting up your device by using your Kaiser to surf to http://email.vodafone.net? Maybe that will work...
Hope this will get you somewhere...
I used to support Vodafone Internally, try the link http://email.vodafone.net/ota this should give you the correct client for your device, I know that initially they had problems as the WM5 client would download which is incorrect but if you go from your device it should detect the correct one which I am guessing will be the WM6 for Kaiser one. Before you do it though please remember to uninstall the one you already have on your device as that can cause problems.
Im using Vodafone Business email. I couldnt set it up just like you.
What you need to do is contact Vodafone. Say that you have a hard to set it up and if they would be so kind to send the settings to your device.
You'll recive a text messages displaying that your device has been updated. Soft Reset and your done.
It worked for me Hope it does for you too.

Googlemail IMAP problem + solution - Redundant thread - MODS PLEASE CLOSE!!!

Hi there! just in case anyone else suffers the same problem and gets as frustrated as I did
As of this morning, my Kaiser has been unable to send e-mail via my gmail account. I am able to receive mail just fine, but it keeps giving a synchronisation error message and a pop up box stating:
The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again.
No matter how many times I retried, it just wouldn't work.
I deleted the mailbox and recreated it - it worked for 2 test messages and then failed again!! I've been using gmail in IMAP form now since January and have never had any problems with WM6.0 or with WM6.1 until now...
To resolve this issue, I searched on Google and found the following page:
http://groups.google.vu/group/hosted-the-basics/browse_thread/thread/9aed5859cd5b07d4
To cut a longish article short(!) if you go back into your mailbox settings and disable SSL on the outgoing server it seems to work!!
I don't know how long it'll continue to work for before it stops again, but it may just be enough to get that vital e-mail sent...
incidentally - I never actually had SSL set up on either incoming or outgoing servers until today and it seemed to work just fine before???
Sorry guys, just noticed an active thread on this subject already - I searched for 'googlemail' rather than 'gmail' in the search facility and didn't find anything...
Mods - can you please close this thread?
Very sorry guys!!
workaround for at&t
I was having the same problem and it was incredibly frustrating. I think it has to do with carriers trying to control spam being sent over their networks or something like that. Anyway, i'm now using cwmx.com (i think it stands for "cingular wireless messaging exchange") as my outgoing smtp server. No authentication is required as it will only work if you are on the at&t network to begin with. Also, SSL is not required.

Outgoing (SMTP) mail server e-mail options

I can't send e-mail from one of my e-mail accounts on the phone. The only thing I think that might be an issue is I can't turn off the option "Use the same user name and password for sending e-mail" on the "Outgoing (SMTP) mail server:" screen - it is greyed out with the box checked. Is there a way I can uncheck it. I tried deleting the e-mail account and re-entering all the information, but that didn't help. Thanks.
Dunno if it helps but I 'think' it logs into the account and checks is there's any incoming mail ... before it will send. On some testing I did, if the account didn't exist, the email wouldn't send.
DRZ400 - Thanks for the reply. It does seem to check for incoming mail first. We use two different servers - one for incoming and one for outgoing mail. When I try to send I get the message "The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again."
Another interesting thing I've noticed. This e-mail account is used by Outlook on the PC. When I sync to the PC (even though I don't have e-mail set up to sync), the e-mail that I created on the cell phone gets sent.
A Lot of the carriers require you use their unsecure smtp server for sending mail. Example: AT&T's is cwmx.com
So, check your cell carriers preferences, not your ISPs mail settings for smtp.
Need more input...
Exactly - UnHolyOne - that is what I think my problem is. I can NOT uncheck the section to use the same user name and password to send messages (as to receive them). I believe my provider does not want a user name and password and therefore I can't get access because I'm trying to log in. At least that is the only thing I can think of so far. (I tried using smtp.cwmx.com for my outgoing e-mail and that didn't work either.)
rspaz said:
Exactly - UnHolyOne - that is what I think my problem is. I can NOT uncheck the section to use the same user name and password to send messages (as to receive them). I believe my provider does not want a user name and password and therefore I can't get access because I'm trying to log in. At least that is the only thing I can think of so far. (I tried using smtp.cwmx.com for my outgoing e-mail and that didn't work either.)
Click to expand...
Click to collapse
it's not smtp.cwmx.com, it's just cwmx.com. No www., no smtp, nothing else. No username and password. Try that. It's not the greatest, and it's not secure if that's an issue with your business or anything, but it works if you are on AT&T.
That did it!
BlowFish64 (and UnHolyOne) - THANKS - That did it - I works now. I really appreciate it. (I shouldn't have assumed it needed the smtp. in front of it).

Email help

Evening all,
i have a HTC td2, i have managed to set it up to recieve my work emails but when i try to send them it always says cant get connection even though it has just d/led messages.
i know people cant really help coz they dont no my server details but i have had my i.t. guy look at it and he says he has the same settings working on his iphone. is there a common problems on wm 6.1 in relation to sending mail? its the imap4 thingy.
anyhelp
cheers
My suggestion would be to look at the server settings. In general, the incoming and outgoing servers can be different. Additionally, sometimes the SMTP port is not set as the default.

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