Argh! T-mobile's down. - G1 Q&A, Help & Troubleshooting

My T-mobile service is completely down as of 8:30pm central 11/03/09. I read an article that says that T-mobile reports only 5% of users have had their service down but from my facebook and twitter blowing up with a lot of status/tweets about T-mo's outage it seems more are affected. Just wanted to see if you guys were getting no service as well...

succs for yall...

what rom are you using? because that happened to me and i was runnin cyanogens latest, so i thought it was the roms fault, so i switched over to sensHERO 1.1.1 and everything is fine now...

T-mo's always down for me.. been roaming 100% of the time for the past 5 months lol. Luckily there's no roaming fees for both voice and data
Doubt t-mo outages do anything to roaming services...I haven't had any issues anyway

damn fa real ^^^^ needa get a new phone!.. lol...or take ya 3g off!

lol tell me about it. T-mo says Edge/Gprs is the main cost to the G1 data plan, 3g is just a "freebie" lol ya right w/e. Anyway I tether the heck out of my edge connection way out here in the boonies. and Cellular One, Alltel and Verizon are my only other options... ~$60 for a dedicated data plan OR smartphone add on.. and no 3g on any of those either.. dam I need to get back to civilization ..
You can find me on "Androids Around 2", I'm the only one in the entire state of montana LOL

yeah, i reflashed xrom thinking it was the rom...then my friend showed me on her iphone all these facebook and twitter updates about t-mo being down...
my service is completely down. no 3g, no phone, nothing. can't even call 911. only wifi.

maybe try switching to roaming and seeing if it works. enable roaming then goto network operators and select one that's not t-mo (so long as you have an international calling plan)..

just got service back...we'll see if T-mo's got some rebates lined up for us..if not...no biggie...hope it doesn't happen again...

Good to hear.
It'll probably happen again, it's happened about three times in the five or so years I've been with em usually only a couple hours or so long tho.. But I figure that's probably about average for most large networks.

Related

(Poll) What's your opinion on 3g?

As far as making and receiving phone calls, do you use 3g? Any phone I've ever seen that uses 3g absolutely sucks. My dad's phone, my mom's phone, my girlfriend's phone, my phone. What happens is the call either doesn't go through. If you listen to the dial tone it has a small click right before each tone, if I hear that, it mean's the call isn't going through.
My mom and girlfriend have gone through replacements on their phone, but the 3g still sucks. I've even noticed they don't get that great of reception.
Even on my Tilt, if I switch to 3G i only have 2 bars and apparently people have complained of calling me but I never received the call. Now with Edge, I have full bars, and no one ever complains about the call not going through.
So what's your guy's take on 3g?
Similar to what you've experienced. I generally leave mine turned off the majority of the time, since I have the WiFi running when I'm at home anyway. I turn it on only when I need to browse the web or something when I'm out and about.
Not to mention the immense battery drain that 3G demands. My battery life is dramatically better on Edge as opposed to 3G.
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G) can work perfectly with 3G on a proper network.
Chainfire said:
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G), plus the Touch HD, Omnia and i780 can work perfectly with 3G on a proper network.
Click to expand...
Click to collapse
I don't experience network issues as bad as the OP seems to have, but I've always had terrible battery life on my Tilt and my iPhone, my two most recent 3G devices. My 8525 was actually very good on the battery with 3G running all day long, never had a problem getting through the day.
Maybe the intermittent GPS usage on the latter two? I don't know.
Chainfire said:
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G) can work perfectly with 3G on a proper network.
Click to expand...
Click to collapse
I should go in and ask them about it, just to see what they say. Ask them why the new and greatest 3g is worse than edge. I have AT&T, I live in Washington, and I live right by a Cell tower too (only a 2 or 3 blocks away from it).
I woudln't mind using it for data but the fees here are prohibitive for private use. We use it on our work phones for data and it works well on Telstra.
mikeeey said:
I should go in and ask them about it, just to see what they say. Ask them why the new and greatest 3g is worse than edge. I have AT&T, I live in Washington, and I live right by a Cell tower too (only a 2 or 3 blocks away from it).
Click to expand...
Click to collapse
They'll probably say it ain't so Thing is, when 3G first got rolled out here, we had much the same issues. The big providers here spent some $$$ to replace "faulty" hardware at the towers, and voila, the problem disappeared (2 years ago?). Seems many 3G networks around the world have similar issues to the ones you described in the opening post. I have a sneaking suspicion that one of the 3G cell-tower hardware manufacturers - probably the cheapest and hence most used - makes some really crappy equipment. I could almost imagine that manufacturer is Qualcomm
In all seriousness though, all I know for sure is we had these issues here too, and they fixed them by fixing the towers. (Though of course there is some difference between different devices and how well they do 3G)
From talking to some guys at work Telstra's 3G network has been pretty much flawless for them asides from cost issues associated with Telstra.
I live in indonesia and never have any problem with 3G,. , the only problem is, its expensive,. lol,.
I am in NZ
No problems with 3G whatsoever. Have Imate JasJar - loving every second of it.
New Jersey, USA
3G has always seem pretty good around here in New Jersey with AT&T, but I'm 25 minutes from New York, so imagine how many towers they have on the tri-state area (New York, New Jersey and Connecticut). Very rare to lose 3G reception (exept on the iPhone 3G that everybody complains about losing it often). But important to mention also is that Kearny, town where my sister lives, I lose reception a 100%, my phone's reception just dies, and when I switch it to GSM instead of 3G...voila. Full signal strenght.
wow.. the results turned out quite different than I imagined.
Obviously it's just in my area that 3G sucks. I really wish they would fix this, considering that every phone released now is 3G...and you think someone would notice... well, I'm sure if I wait long enough people will start to notice, but who knows,
I can't remember the last time I had problems with 3G. though I remember before Cingular got bought by AT&T and they were just rolling out there 3G, I used to have problems then, I guess it was due to them configuring/re-configuring the towers. I think the engineers were just going by what the manual said, which weren't the best settings for each area.
I'm on 3G all day everyday on the hour and it's good. even when I'm in the basement and have 1 bar I still receive all my calls and I can make calls. though on this 1 bar I sometimes have to repeat myself every 1.5 minute, but I don't complain about that because it's 1 bar and I'm in the basement. at my friend's apartment I'm the only one that get signal, nothing else work there, not T-Mobile, not sprint, not verizon, not alltel, not vergin nothing else only AT&T works and I get 3 bars of 3G there. I always laugh because he has to leave his phone by the window and use his blue tooth.
I honestly don't think you're by a 3G tower because you should be getting way more than 3 bars. also ask them about the issue you're having AT&T is a good company they will listen to you. call them and open a ticket (before this they will have you go through the basic steps, restarting by removing the battery, etc) tell them you've done that multiple times and yet you have the same issue so it must be a network issue. have them escalate the ticket (they will send an engineer out and he/she will call you, they will work on the towers around your area). don't forget to be polite, no one likes a hot head.
in roughly mid year last year I was only getting edge at my job even though it is a 3G area. at home inside my house had full bars, so I called them up and they worked with me. the engineer stayed in my area roughly 2 weeks to deal with the issue. after that I've had 2 bars of 3G in doors at my job.

t-mobile questions

I picked up the tilt and heard that it doesn't do T-mobile 3G. I live in a VERY covered 3G area and never get it, I'm always on the edge network. when I was on vacation, in another VERY covered 3G area, for one whole day of the 4 I was there I was on 3G all day. my emails and web were way faster. the funny thing is I never left a 2 mile circle and always covered the same spots, but for one day I had 3G and have never seen it since...
so can the tilt be on 3G on the t-mobile network? I know I wasn't roaming cause I cannot roam at all it is not allowed by my sim via the account type I have with t-mobile. Also when I was there I noticed an H showed up once but didn't stay for long and never came back. But right now I am smack in the middle of a fully covered 3G area at home and no 3G, it never even tries...
thanks for any answers.
No. It can not do the T- Mo 3G. I don't know why it would give you 3G signal if you aren't able to roam (are you sure that you didn't just roam on ATT network in that area). I am waiting for the Wing II (HTC Rhodium/Tungsten/Touch Pro II) it will be on T-Mo 3G and it is supposed to come out on July 22 (2 days before my b-day). Maybe you should check it out on another part of this forum.
T-mobile uses a dif radio frequency for their 3g. I think the wiki explains it.
yea I checked out all kinds of info, and knew before hand that it didn't do 3G. I did call t-mobile support and they confirmed that I cannot roam as my sim is locked to t-mobile do to having the flexpay type and the sim is locked to t-mobile only. That is what is weird cause if I try and force ATT with my phone here, it simply will not pick it up. Also the rep said my account showss no roaming at all being used and it actually shows locked on that account page. So I am baffled by this and know I was on t-mobile since I have the 5.99 zone plan and use the proxy hack, and it still used the proxy. Totally confused....
BTW I just got the tilt for a steal and my GF would be real pissed if I asked for a new phone this close to getting this one.

3G question/problem?

So I have the Eris and I notice I am not getting 3G connections in some areas(shows 1xRTT). My mother who has the LG Env Touch(no internet plan), and my friend with a Centro(also no data plan on VZW) in the same area have their phone showing the 3G symbol. Or if I have like 1 bar at 3G when on they net they have 3 bars on 3G while doing nothing. Is this normal? Should I go back to the store and have my phone checked out or something?
I have the sprint hero, same phone obviously, but im sure theres some differances...me personally, i have hadabout every phone sprint offers, palm pre, pro 2, diamond, yada yada, the hero gets a few more bars than anything iv hade, seems to get great reception. Every sprint phone iv had switches to 1x sometimes for about 30 seconds, but i would say that having a lower reception is a problem. I am curious if therrs a problem or if verizon did something different with it because like i said, my hero gets thebest of any phone iv had, i would say have it checked out bit theres really no way to check that so...if you know someone with an eris bringem ober an see, if you dont maby you have insurance on it and can find another reason to get a new one??? Let me know what happens, im currious

From no Data Problems to 99 Problems

So when I first got the phone I had zero connectivity issues. After about 2 weeks I started having very occasional problems with it taking awhile to re-connect to 4g going in and out of weak signal areas. Now my phone refuses to connect to a mobile data connection of any sort. W T F.....and of course this happens after having the phone for 38 days.
Running Liberty 3 2.0 atm w/ 5.5.886.
What is the latest official release so I can flash to it before calling and *****ing at Verizon?
idk bout the probs you're having other than you're rooted, etc, yada.
i'm still stock, no available updates, running sysver 5.5.886.XT875
Verizon is having nationwide data issues right now. Try switching to CDMA only. If I'm on CDMA/LTE it won't connect to any data but if I switch to CDMA only I at least get 3G.
I was thinking the same thing, I haven't had the data issues that a lot of people have with the Bionic. I was getting 34mbs download speeds this morning on 4G, then when I got to work, no data.....so I did all the known fixes, and still nothing, thought it was my phone until I read about the Verizon issue. Took me a while to get 3G running, but now it seems OK, just no 4G. Hopefully it will be back up soon.
Yup, the outage has been acknowledged by VZW. I think this is the 5th nationwide LTE outage I've experienced since purchasing the Tbolt on launch day back in March. It proves once again that VZW is very good at selling phones and not so good at running a reliable network.
I know that if the network where I work experienced 5 major outages in 7 months people would be fired. I'm sure the lower level engineers are hard at work fixing the problem but the Director or VP of wireless networks needs to go .... now.
As an operations guy who runs applications for a major health care system I know I plan changes in stages and must present and document validated back out procedures before I get to do the change. The change control process at VZW is SERIOUSLY BROKEN. I know what you network engineers are thinking .... someone fat-fingered a change. Nope, the severity and duration of this outage (and the ones before it) are a sign of much bigger problems.
I never thought I'd see the day where I seriously contemplated leaving a carrier because of network unreliability. Bad coverage is one thing but not knowing how to run a major network speaks to bigger problems.
Tried switching to cdma only first thing and no connection there either. Guy right beside me with a Samsung Charge was still getting 4g with 20mbps down.
For those keeping track you can add another data outage today. I'll echo my comments from above ... VZW is great at selling phones and not so good at running a reliable network.
Oh yeah, wasn't it Verizon that used to make fun of AT&T's network reliability? Sounds like they are following AT&T's footsteps. I just came back from Chicago which should be a strong 4G area, and I kept losing my data connection and my phone was already set to CDMA only. At home in the southeast I will occasionally lose data connectivity but not as bad a what I experienced in Chicago.

Unlocked and can't select network...

I recently got my phone unlocked due to someone going in on a bill with me with at&t which he was taking my money and not paying the bill and it's over $400 now.... so yeah I went to Metro, and now I can't switch it to get rid of connecting on 4gLTE unless I call the X228 to update the roaming list... as soon as the call connects the LTE drops off and it just shows 4g like it's supposed to. I don't want to drive over 20 miles to get to the nearest corporate store. Is there anyway to get rid of the phone connecting to AT&T networks which it appears to be doing?
Kamikaze_Hulk said:
I recently got my phone unlocked due to someone going in on a bill with me with at&t which he was taking my money and not paying the bill and it's over $400 now.... so yeah I went to Metro, and now I can't switch it to get rid of connecting on 4gLTE unless I call the X228 to update the roaming list... as soon as the call connects the LTE drops off and it just shows 4g like it's supposed to. I don't want to drive over 20 miles to get to the nearest corporate store. Is there anyway to get rid of the phone connecting to AT&T networks which it appears to be doing?
Click to expand...
Click to collapse
It's all in Seetings>More>Mobile Networks>Access Point Names>Select APN>Edit if needed to Metro.
Make sure you have the APN be fast.metropcs.com or it won't work and welcome to metro
sent from the kitty kat Atrix HD Maxx
Actually downloaded the LTE On/Off for the Thunderbolt and got it all fixed... Thanks guys.
Being it doesn't show the 4GLTE ever, is there a certain setting that I have to be set on to get LTE? I'm in Plant City, FL (right outside of Tampa)
Seems like one part is cleared up, I uninstalled the lte on/off and I'm getting texts but it's trying to connect to 4glte again and I think this is where my problem lies. I got new apn from metro when I called in today so that's all fine.

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