Database Develop

It's just getting old now!

Hey so I keep having constant problems with my G1... I want to revert it back to stock firmware and then send it in to T-Mobile for a different phone. Down anybody know if they'll let me get like a BlackBerry cuz I'm tired of Android... thanks.

Well, I feel sorry for you, failing to see the beauty of Android, but I guess we all have our own preferences. Unfortunately, Tmo won't let you trade it in for a different phone. They will replace it with the exact same one if it's faulty. I had to really push the issue once before just to get them to let me have the same phone in a different color. But, I guess you could always trade it in, and sell the refurbished one they send you on ebay, and put that towards a BlackBerry. The 9700 is very, very nice (for a non-touchscreen device with a proprietary, completely non-customizable OS full of antiquated code).

t-mo has a 'LEMON' policy. If you have continued issues with your phone (3 returns) then they'll offer you other phones. If you're pushy they may give you the option for an upgrade. A friend of mine had problems with his G1 and was pushy enough to get the MT3G at upgrade price. It's a lengthy process, but if you're wanting another phone, this is what you'll want to do.

nolimit78 said:
t-mo has a 'LEMON' policy. If you have continued issues with your phone (3 returns) then they'll offer you other phones. If you're pushy they may give you the option for an upgrade. A friend of mine had problems with his G1 and was pushy enough to get the MT3G at upgrade price. It's a lengthy process, but if you're wanting another phone, this is what you'll want to do.
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I hate it when people give this sort of advice. As someone that works as a cell phone salesman, these are the worst and most BS customers we deal with. My phone keeps breaking, give me a new one for free! I will just keep *****ing until I get my way because I am a jackass that can't not break my phone and think I am owed the world!
This isn't what he wants to do at all, since if you ***** enough like this, they will cut you off, like totally cut you off and refuse to give you service. Plus, it is customers like this that drive costs up for everyone else. Gotta recoup the lost money on giving you another $500 phone for $100, and since we aren't recouping it off them because they ***** and demand an upgrade before we have broken even, we gotta jack prices up so we recoup faster...
It takes, on average, 18 months to break even on a smartphone customer.

pjcforpres said:
I hate it when people give this sort of advice. As someone that works as a cell phone salesman, these are the worst and most BS customers we deal with. My phone keeps breaking, give me a new one for free! I will just keep *****ing until I get my way because I am a jackass that can't not break my phone and think I am owed the world!
This isn't what he wants to do at all, since if you ***** enough like this, they will cut you off, like totally cut you off and refuse to give you service. Plus, it is customers like this that drive costs up for everyone else. Gotta recoup the lost money on giving you another $500 phone for $100, and since we aren't recouping it off them because they ***** and demand an upgrade before we have broken even, we gotta jack prices up so we recoup faster...
It takes, on average, 18 months to break even on a smartphone customer.
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well said

Question about using Sprint's contract change to get a Hero...

First, sorry if this is in the wrong forum... I just know that this was dicussed a while back.
So my sister is tired of her Blackberry being a piece of junk, and she saw my Hero, and was like "omg. that phone is so much better than my BB". So, since Sprint changed their contract, I can cancel a line for free right now. Is it possible to take advantage of it, and cancel her line, and then sign her up again so she can get a Hero at a subsidized rate? Because my dad was just at the Sprint store, and he said he asked them and they just said she would still have to pay the unsubsidized price. Would it work if I cancelled the line over the phone, and then signed her line up again through Sprint.com? I just want to know if anyone has done this or knows how I would go about doing this...
Thanks

Yes, that "should" be fairly easy to accomplish.
I intend to get them to just release my current upgrade status so that if something awesome comes out this spring, I'm immediately upgrade eligible.
However, like anything else customer service related, it depends who you get on the other end of the line, and how well you deal with them.
The best tact I can think of is to be totally courteous and respectful, and moderately honest. Tell them you realize that $.50 is no big deal, but since you can legally back out, and since the Nexus one just got released, you're weighing your options. Tell them you'd rather stay with sprint, but it'd be hard to resist the draw of an even better android device on a similarly priced carrier.
If you handle it right, it shouldn't be too tough to get them to upgrade your other phone to a hero at the upgrade price.

Ahh wow thanks! That means I should not only get my sister a Hero, but also ask them to release my upgrade status too... actually, all of my family's upgrade status

mrinehart93 said:
Ahh wow thanks! That means I should not only get my sister a Hero, but also ask them to release my upgrade status too... actually, all of my family's upgrade status
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Correct.
That might not be so easy to accomplish, however, since you don't have an immediate end game..
They'll interpret it as you wanting to be released from your contract but without terminating service. I believe some people have done exactly that successfully, but in general, they won't do that. You need to be very clear that you want to be made upgrade eligible, not necessarily released from your contract completely.. YOu also want them to give you that in writing, so that when a device does come out that you want, you won't have a big fight with them.

I was thinking of trying to use this to get a hero also. I know carriers will try to give you incentives to stay, but does anyone think they could give a Hero as an incentive?

krymzon40 said:
I was thinking of trying to use this to get a hero also. I know carriers will try to give you incentives to stay, but does anyone think they could give a Hero as an incentive?
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I doubt you'd get one free, but this is a perfect opportunity to tell them essentially "look, I can legally break my contract and go get another phone subsidized with another carrier (like the nexus one). You can keep me as a customer if you'll give me a fully subsidized upgrade with a new 2 year contract"
I'd word it more diplomatically than that, but that's the message you're trying to relay.. Someone is going to get your business for the next two years, and it might as well be them.

should we call retentions directly? I recently got my htc hero with a 2 year upgrade.. my sister isn't eligible for an upgrade for another year.. Should I just call and ask if they can reset our eligibility? I'm really not trying to hijack this thread, but I figured I'd ask.

I believe you guys have until Jan 31... cancellation direct # 8777754886

If any one has tried this, let us know here. Let use know the method you used and if you were successful. It'd be nice to upgrade to the next Android phone at a discounted price.

They broke the contract, so you can back out of it.
But they can say no when you attempt to enter a new one.

What is the contract change you guys are talking about?

The price increase in administrative fees

travo1 said:
The price increase in administrative fees
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Thanks for that, I am going to reserch and see when that took affect. I signed up in Oct 09.

the other way you can back out is if you are a new customer with an ASL on your account. If you dont enroll in autopay they will add 4.99 a month to your bill. That will allow you to cancel your contract but they wont let you go month to month.

Orangeandblue302 said:
the other way you can back out is if you are a new customer with an ASL on your account. If you dont enroll in autopay they will add 4.99 a month to your bill. That will allow you to cancel your contract but they wont let you go month to month.
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Do you know if anyone has been able to get them to reset the phone upgrade eligibility?

Allowed me to switch phones.
Hey everyone. Last week I was completely irritated with my Palm Pre. The UI is amazing and has tons of potential in the future, but the hardware issues and battery drain had finally pushed me to the breaking point. I called *2, pressed the option to cancel, and after explaining the situation in addition to the material change of contract, an account manager told me that I could go into the Sprint store and get them to swap my device for a different type of phone. She did not guarantee which phone it would be though. The store, after reading the notes on my account, instantly let me switch for a Hero when I asked.
On the phone:
When I mentioned the material change of contract that Sprint was implementing on the 10th they were instantly listening and ready to help. I expressed my concerns over the Pre and that I needed to get into a different phone - even if that means canceling with no ETF and going with another provider. I was already on my 3rd Pre replacement and I've been with Sprint for 10 years, so that might have helped my situation a bit. Maybe this made me a special case scenario, but the contract change situation I believe is what sealed the deal. If your current phone is giving you issues, calling Sprint is at least worth a try during this change of contract! Also, be nice on the phone.

Can I still get out of my contract without an ETF even if the new charges don't apply to me?
I'm not exactly sure what the charges are...
Also, if you cancel your contract, does service end at the end of the month you cancel on?

i have a question, if you back out of your contract and set your account up for cancellation, can you set ut a NEW account with the same phone(different #) and the go month to month on the new account

It would apply to all everyone has admin fees.
And no, its the plan and phone with a contract length, minimum you can do is a 1 yr with the business data essentials plan .

lv2bll said:
i have a question, if you back out of your contract and set your account up for cancellation, can you set ut a NEW account with the same phone(different #) and the go month to month on the new account
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its my understanding that the only way to go month to month is if your contract is fulfilled for the whole time you signed up for if you cancel you account they will shut your phone off that day also there is no guarantee that they will allow you to start a new contract if you just canceled (at least under the same name)

Why carriers aren't offering early upgrade price for HD7?

So I was all pumped about getting an HD 7 and thought since WP 7is brand new to market, they would be opening up upgrade pricing to anyone. But, have come to find out, that's not happening. They can do it with iPhone releases and its just OS updates as WP 7 is. Someone tell me I'm not going to have to pay full price, especially since I got my HD 2 about 8-9 mths ago and was the only reason I switched to T-mobile.
Sent from my HTC HD2 using XDA App

Anyone?.....

I called Tmobile and they said they dont have any info until later this week. Cant wait! I hate my Samsung Vibrant

the hd7 is on O2 not t-mobile, this could be one reason they wont offer an upgrade to it.
You can buy it on pay as you go for £380 (really good price) or do what i did and sell your phone and use the cash to buy out the contract then get a new one (my dad bought my desire and I paid off my contract and still had some cash left to buy my wife some jeans and shoes).

kentrey said:
I called Tmobile and they said they dont have any info until later this week. Cant wait! I hate my Samsung Vibrant
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Yeah, I called them too and they seemed pretty firm on not budging on allowing any kind of early upgrade for me (said to wait 6 mths and I started service with them in Mar. getting my HD2) at release time. They said I'll just have to wait until it comes out and could see what happens with them selling it for a lower\non-contract price.
lumpaywk said:
the hd7 is on O2 not t-mobile, this could be one reason they wont offer an upgrade to it.
You can buy it on pay as you go for £380 (really good price) or do what i did and sell your phone and use the cash to buy out the contract then get a new one (my dad bought my desire and I paid off my contract and still had some cash left to buy my wife some jeans and shoes).
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It's on Tmobile here in the USA exclusively. I thought about selling my HD2, but I really want to keep that phone forever. I've sold every other one (sometimes not needing to) and everyone now and then I regret it. So, I promised I would never give up the HD2. It was the beginning of an era and the best thing winmo ever ran on.

Oh oops my bad i keep forgetting that there is a world outside of this tiny island lol

lumpaywk said:
Oh oops my bad i keep forgetting that there is a world outside of this tiny island lol
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LOL! No, I totally understand and maybe $500 or so will be worth it. It's just the uncertainty of WP7 (although I'm sure I'll love it) missing some of the things I've become accustomed to.

The only time Tmo budges on upgrades is if a customer has been with em for more then 2 years or/and is over 14 months since their last upgrade and with that said all that depends on the rep/sup you talk too...only reason is tmo is coming out with so many new phones between now and Q2 due to the new hspa+ network....and if they continue to hand out early upgrades each time a new phone comes out we are losing a lot of money...also with it being around Christmas all tenure customers are calling in wanting full discounts....and when customers are wanting a full discount on a $550 phone before thier commitment time that difference comes out of tmo pocket....Tmo sells the phones not make em...
Remember you're not dealing with ATT or apple here so u cant really compare it to the iphone release....maybe u can call HTC and see if they'll switch it out for you lol im just saying...You made a choice of signing a 2 year contract 8-9 months ago to get a discount on the HD2....Tmo is out to make thier customers happy but everytime a new phone comes out we cant continue to hand out cause YOU feel its the right thing to do since u switch from a diff provider...They still have to run a company
And just so you know the only reason ATT offered the upgrade early for the iPhone 4 is because June 1st they increased their ETF to $375 so they were getting thier customers under this new contract policy by giving out early upgrades when the Iphone 4 released on July 27th
Sooo with all that said good Luck on getting that full discount...u might talk to the right rep and they will work it out for u

lisap006 said:
The only time Tmo budges on upgrades is if a customer has been with em for more then 2 years or/and is over 14 months since their last upgrade and with that said all that depends on the rep/sup you talk too...only reason is tmo is coming out with so many new phones between now and Q2 due to the new hspa+ network....and if they continue to hand out early upgrades each time a new phone comes out we are losing a lot of money...also with it being around Christmas all tenure customers are calling in wanting full discounts....and when customers are wanting a full discount on a $550 phone before thier commitment time that difference comes out of tmo pocket....Tmo sells the phones not make em...
Remember you're not dealing with ATT or apple here so u cant really compare it to the iphone release....maybe u can call HTC and see if they'll switch it out for you lol im just saying...You made a choice of signing a 2 year contract 8-9 months ago to get a discount on the HD2....Tmo is out to make thier customers happy but everytime a new phone comes out we cant continue to hand out cause YOU feel its the right thing to do since u switch from a diff provider...They still have to run a company
And just so you know the only reason ATT offered the upgrade early for the iPhone 4 is because June 1st they increased their ETF to $375 so they were getting thier customers under this new contract policy by giving out early upgrades when the Iphone 4 released on July 27th
Sooo with all that said good Luck on getting that full discount...u might talk to the right rep and they will work it out for u
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Man, you must work for them for sure Especially with the "we" references. lol and JK. But, I understand your point and I'm sure tmob makes that difference up in the price I pay for service Or else they would never offer or upgrade people early. And besides that, I don't even care if they update my contract and extend 2 yrs from the day they give me the discount. So, increasing my contract every time I do that would benefit them, I would imagine? And I don't want to change phones every time one comes out. ONLY a great one from HTC, which at most may be every year, as slow as we get things here in the US. lol. Didn't know the stuff about ATT and the iPhone upgrade, so thanks for that piece of knowledge. All I'm saying is, I can disconnect a line and add a line at Wal-Mart, for cheaper (don't really care what phone number I have), so Tmob might as well put that money in their pocket and save the hassle. I have 3 lines (all ready to buy a new phone) and still have 2 lines with ATT. So, it's no joke with my service and ATT learned the hard way about not keeping up with device releases as they lost a lot of people for simply not carrying and providing what their customer's asked.

How i got my Bionic and how verizon made it right for me.

Hey Everyone, Sorry for the long story, i know verizon is not the best sometimes, but this goes to show that they do try to make it right, and i belive they made it right for me. i figure i would share my story with you guys.
I have been with verizon for 9 months, how i got the bionic, was my droid x2 was bad got a replacement from verizon we'll it was doa, we'll went into a verizon store, told them what happend, they gave me a brand new droid x2, we'll i went online to look at my bill, we'll they changed my contract date without my knowledge and used me early upgrade, i called verizon and talked to a manager and explained since the store made a mistake, can i take it back and get different, he said yes, i went to the store we'll the store, told me no you are sol, and they was thinking it was funny, and so did the the store manager of that verizon store, so i called verizon and explained since they used my early upgrade date and changed my contract date with my knowledge, that if they let me take the droid x2 back to the store and get the bionic since i have went thru all this with that store and them doing this and thinking it was a joke, she said let me talk to a higher up manager and i will call you back she said about an hour, she called back 20 minutes later and said ok we can do this for you, and we will change your contract back to what it was before, so i paid $300 for the Bionic free overnight shipping and no fee's, plus $50 off my monthly bill.
But she told me i had to take it back to the store where this happend, we'll it was 30 minutes from my home 1 way, so an hour trip both way's i went to the store the next day to return i can live with out a phone for a day, so i go in the store again for a 2nd time and told them verizon customer service said, i am here to return this phone and i need proof of return with a manager signature, we'll they told me NO and starting laughing at me for the 2nd time, so i went to my car and called verizon again, and told them what happend, this time verizon told me to wait until i get my Bionic, so i get my Bionic and i take my 3rd trip out there and walked in there and told them i need the manager i waited 45 minutes for the manager, once again i told the manager, i am here to return this phone and i need proof of return with your signature, she told me no, and then she started calling verizon and saying you are wrong we wont take this back, and who ever told you this is wrong, and was laughing at me to my face.
so i go outside while my friend is in the store and they are all texting each other about this and laughing about this, we'll i got on the phone to a verizon customer service rep, explained what happend, and told him how they were telling me i am wrong, and was telling them that it is noted in my account, he put me on hold for 5 minutes.
best part of my day, he said put her on the phone so i handed her the phone and said here is verizon and they want to talk to her they were talking for 30 minutes and the next thing i know i have proof the phone had been returned and she was reading the serial number off to the verizon service rep. i d\dealt with this store for 3 days and countless hours, and alot of driving, but verizon made it right in my eye's by how the customer service rep on the phone handled it.
STAY AWAY FROM THE VERIZON WIRELESS STORE IN 1130 Levis Commons Boulevard, Perrysburg
so thats how i got my Bionic
but i love this phone!!!!! its the best, very fast everything works great as it should. and i am just in love with it lol

Killz86 said:
Atrocious ramblings of horrible grammar
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This post made my eyes vomit.
Grats on the bionic. Perhaps you can use it now to look up proper grammar and punctuation. Also, just fyi, "we'll" = "We Will" not "well".

Yes sorry i dont have good grammer at all i will admit it, i wont say i do, because that will be a lie.
and thank you for your honesty

Killz86 said:
Yes sorry i dont have good grammer at all i will admit it, i wont say i do, because that will be a lie.
and thank you for your honesty
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Great post and great example of "not blowing your top" in an extreme situation. You are to be congratulated and I sure hope you enjoy your new Bionic as much as I am enjoying mine!!
Well done!!!

Geezer Squid said:
Great post and great example of "not blowing your top" in an extreme situation. You are to be congratulated and I sure hope you enjoy your new Bionic as much as I am enjoying mine!!
Well done!!!
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Thank you
no reason for me to get mad, why make it wrose and make myself look like a jackass. they did it to them selfs already.
I already left a message for there District manager

Very nice post. It's nice to see some people still have patience.

If I had verizon store reps laughing at me while I tried doing something I told would work. I would have filed a formal complaint with Verizon and made sure it was on file. I don't tolerate that stuff.

Verizon has always done well by me when problems have popped up. I have gotten credits on my phone bill of $25 at least twice that I can remember.

I did found out the district manager's number and called and left a message and see if she calls back or not, if not i will being calling verizon and make sure i get it dealt with.

Killz86 said:
STAY AWAY FROM THE VERIZON WIRELESS STORE IN 1130 Levis Commons Boulevard, Perrysburg
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Yes, I would find a new store run by someone else. Win some/lose some. Glad they finally made it right.
Killz86 said:
I did found out the district manager's number and called and left a message and see if she calls back or not, if not i will being calling verizon and make sure i get it dealt with.
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If she has any shred of integrity she'll call back. Hope she does.

Out of curiosity, what was the reason the manager gave for refusing the return? If you were within your 14day WFG period, they can't refuse unless the device had been damaged in some way.
Also, and this is just FYI, there is nothing for the manager/Rep/anyone to sign to validate the return. Returning anything, either a case or phone or car charger, generates its own order number and is attached to the remarks in the account. The order number is also present on your reciept.
Sent from my DROID BIONIC using Tapatalk

A
Banggugyangu said:
This post made my eyes vomit.
Grats on the bionic. Perhaps you can use it now to look up proper grammar and punctuation. Also, just fyi, "we'll" = "We Will" not "well".
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You know what you self absorbed, self righteous know nothing foot in mouth bonehead of death?
English is not everyone's first language. If you have trouble reading posts, move along and buy yourself a 1st grade education....especially the helmet boy certified program where your brain learns to deduce what was meant based on comprehension and rudimentary deduction skills you obviously missed out on all because you were too busy peeing your pants and stealing 1% cartons of milk....mmmm K?
It's no wonder why there is so much estrogen in baby formula....it turns men into babies who expect via bigotry and prepubescent baby booboo passive aggressive character denigration based on a post by someone who obviously hasn't grammatical perfection yet has to put up with an English speaking twit who cannot afford a fellow member a modicum of latitude considering his sentence structure/syntax don't appear impeccible by your grandiose expectation(s) all because mommy forgot to hug you before tying your shoes...
Don't be a jerkoff.
Inform a mod if his posts offend you....need some patience, understanding and some much needed acceptance, you do.
Sent from my SCH-I510 using XDA App

Different phone, same predicament...
Each and every corporate retail location I've dealt with (be it csr, super or actual store gm) they are NOT obligated to accept a return or exchange "IF" said item (be it accessory or phone) has been ordered/purchased over the phone OR online...
Technically the Store does not want the added inventory and technically it is against the terms ajd conditions because as we all know...everything comes down to contracts, and what is exclusionary or inclusionary of which the return of said item falls directly under the aptly ambiguous return/exchange policy which, does NOT differentiate Verizon Wireless entities via the location of the point of sale...
So what does the brick and mortar say? This:
"If you look inside of your box...there is a return shipping label..." then they tell you:
"I can return it for you no problem....but all I'm going to do is out it back in the box, tape and ship it....but I won't return it here because the inventories do not match up," which smells like melted BS...
Sent from my SCH-I510 using XDA App

unremarked said:
Out of curiosity, what was the reason the manager gave for refusing the return? If you were within your 14day WFG period, they can't refuse unless the device had been damaged in some way.
Also, and this is just FYI, there is nothing for the manager/Rep/anyone to sign to validate the return. Returning anything, either a case or phone or car charger, generates its own order number and is attached to the remarks in the account. The order number is also present on your reciept.
Sent from my DROID BIONIC using Tapatalk
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Because she used my early upgrade and changed my contract with out my promission. and she was trying to cover it up, it was a replacement for the droid x2 and she never gave me the box/battery/back cover just the phone, but yet she used my early upgrade and changed my contract date.

SigmunDroid said:
Different phone, same predicament...
Each and every corporate retail location I've dealt with (be it csr, super or actual store gm) they are NOT obligated to accept a return or exchange "IF" said item (be it accessory or phone) has been ordered/purchased over the phone OR online...
Technically the Store does not want the added inventory and technically it is against the terms ajd conditions because as we all know...everything comes down to contracts, and what is exclusionary or inclusionary of which the return of said item falls directly under the aptly ambiguous return/exchange policy which, does NOT differentiate Verizon Wireless entities via the location of the point of sale...
So what does the brick and mortar say? This:
"If you look inside of your box...there is a return shipping label..." then they tell you:
"I can return it for you no problem....but all I'm going to do is out it back in the box, tape and ship it....but I won't return it here because the inventories do not match up," which smells like melted BS...
Sent from my SCH-I510 using XDA App
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The only thing that can't be returned to a corporate store is something purchased at an indirect location(i.e. authorized retailer). The reason for this is because you did not purchase the item from Verizon Wireless. You purchased this item from Joe Bob's Cellular Sales who purchased it from Verizon Wireless to sell the product and service to you.
Killz86 said:
Because she used my early upgrade and changed my contract with out my promission. and she was trying to cover it up, it was a replacement for the droid x2 and she never gave me the box/battery/back cover just the phone, but yet she used my early upgrade and changed my contract date.
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? This does not make sense. Btw, I'm not trying to defend her or anything, just trying to figure out what she was trying to do.
If you receive a replacement phone without a box/battery/backcover, then you have received a warranty replacement phone. Did you pay anything out of pocket for the replacement Droid X2? An early upgrade is exactly what it sounds like. You pay the 2yr pricing of the device, plus $20, and get it right then and there inside the store.

yes i got a received a warranty replacement phone from them in store, no out of pocket cost, but what she did was used my early upgrade and changed my contract date like stated when she did the replacement she changed my account with out my promission or knowledge, and i called verizon and spoke with them and explained to them and they said, the store made a mistake and you can exchange for what ever phone you want, and when i called there they said me no, that did not happen, they did nto use my early upgrade date or change my contract.
but verizon customer service said they did, and i belive verizon customer service over a verizon store any day.

Like i said, I was just curious about your situation because it doesn't make a whole lot of sense to me. But at the end of the day all that matters is someone took care of you and you have your shiny new phone.
Sent from my DROID BIONIC using Tapatalk

unremarked said:
The part you quoted was in response to the other guy, not you. I'm glad you know the difference because a lot of people don't. They just see big red on the outside and assume its all the same.
Anyway, I was just curious about your situation because it doesn't make a whole lot of sense to me. But at the end of the day all that matters is someone took care of you and you have your shiny new phone.
Sent from my DROID BIONIC using Tapatalk
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i add'd above i fixed my error. to explain it better i hopefully made it clearer

Yeah I generally have good luck calling Verizon CS. I broke my Incredible by throwing it on my driveway to prove to my buddy that it wouldn't break. Well it cracked the screen.
So I had a decision to make. 20 bucks for a new screen from ebay. Or 300 for a new Bionic. I chose the Bionic. Called Verizon 20 minutes later, told the rep EXACTLY what happened... And how much I had been drinking. And he told me he would wave the early upgrade fee for me considering my situation. Just wish Verizon would allow in store pickup. I have 2 Verizon corporate stores within a mile of my house. Could have had it Saturday but now I have to wait till tomorrow, possibly Wednesday!
And yes I know throwing my Incredible on the cement was a stupid idea. But I had a lot of Jagermeister in me!

I really wanted this phone but didn't have an upgrade and didn't want to open a new line.
Nice VZW store guy allowed me to open a "new line" with the Bionic and then transferred the phone to my "old line" account. He put in an IMEI or something for an old phone so I didn't require data. It was a family share plan.
I called VZW 2 days later and said I didn't need the second line. The lady on the phone said I can sell my "old feature phone" on ebay...
Took a little work and activation fee cost, but nice little workaround.

for those of you that believe you received a defective device

Even though sprint is not better business bureau accredited, I have filed a complaint with the BBB against sprint regarding the fact that they have knowledgeably put defective devices in the hands of consumers, and are not making a quick effort to remedy the situation, I have also stated that sprint wants to replace the devices with refurbished devices, which are valued at a lesser value then a brand new device, and still charge customers for the full price of the brand new device. I have also pointed out that they are stringing customers through the 14 day exchange period claiming it is the network, and then on the 15th day saying it is the device, and making it very difficult to exchange the devices. any way I am encouraging any one who has had issues with their device to file a complaint with the bbb against sprint, as sprint does respond to their complaints on there

Yesterday, after many chats and calls with Sprint, and 2 trips to 2 different stores, I was assured that my device is fine and that the towers in my area are to be fully functional by May 7. We'll see if my service improves. I have the option of getting refurb, which is complete bs. A brand new phone that may be defective and I can't get a brand new one because I'm past the 14 days. So yeah, I'm with you on this if things don't improve in 3-4 days.

OP. The first device I've received had a completely black pixel in the top right. I exchanged it and got a new phone with a SCRATCH under the glass and a red pixel (which I'm guessing is dead). On my third trip the guy was reluctant to hand me a new HTC One, but when I got it, it had another completely black pixel. I completely agree that sprint is knowingly dishing out defective devices to people. I'll try and figure out how to file a complaint with them. Thanks OP
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please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices

dogcmp6 said:
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
Click to expand...
Click to collapse
Hard to prove stupidity.

Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number

I agree with your anger. I have never wanted to switch carriers in the 5 years with Sprint until now. I wish I had not have sold my gs3 when I got my m8. I would go back to that and sell this one. I still might. It may be the towers for me, that is yet to be seen, but the utter lack of service over this is the frustrating part. I shouldn't get a refurb for a brand new defective device. "That's Sprint policy" though. Lameness.

Yeah, once I have my replacement I will be submitting a complaint to the attorney general of Illinois about the issue too, and encourage others to take part in that step too...also I can see by the increase in complaints to sprint on BBB's website that a good amount of people are seeing this thread and submitting complaints...ive been stuck on a Samsung replenish which is my back up phone for 4 days...also the serial on my defective m8 is HT441SF....

limpiador31 said:
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
Click to expand...
Click to collapse
Mine starts with fa43 also maybe I need to return it I just got it
Sent from my 831C using XDA Premium HD app

What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.

mswlogo said:
What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
Click to expand...
Click to collapse
Sorry, but the fact that you got a stylus for a phone, that clearly doesn't need one, is hilarious to me.
Sent from my 831C using Tapatalk

The lady I ordered from tried to upsell that stuff to me too. She wouldn't take no for an answer and actually asked me if it was a money issue as to why I didn't want the tablet. I was so irritated that I yelled.

And that's why I only order from their website. No hassle and you get the same results.
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fr0st420 said:
And that's why I only order from their website. No hassle and you get the same results.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Because I have a SERO 500 plan (two of them) that's not an option. It's part of the dues you pay for having that plan.
I'd be long gone if not for the SERO 500 plan. No way I'd pay regular price for this network and customer service. It's getting close to not being worth the savings as is.

I agree with you. I have 2 sero plans as well, if not then I would be long gone too.

I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk

fr0st420 said:
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I'm lucky if I get 0.5 mb.

My sprint horror story continues...was told on Wednesday of last week that my new phone would be there in two business days, got told yesterday (Monday) that it would be here by today...go to the store thinking I would pick it up today, and my phones not there, the manager pulls up the tracking and says it hasn't even shipped yet, keeps me there for an hour and a half well he talks to his other store people about who to call at the warehouse, instead of calling the warehouse like he would do if he had any freaking common sense

I'm not having any issues. Sorry to hear all of you guys, hope that I never fall on that situation.
Sent from my 831C using XDA Premium 4 mobile app

What's the defect about? I ordered my m8 off contract for 250 thru htcchampions.