Hey Everyone, Sorry for the long story, i know verizon is not the best sometimes, but this goes to show that they do try to make it right, and i belive they made it right for me. i figure i would share my story with you guys.
I have been with verizon for 9 months, how i got the bionic, was my droid x2 was bad got a replacement from verizon we'll it was doa, we'll went into a verizon store, told them what happend, they gave me a brand new droid x2, we'll i went online to look at my bill, we'll they changed my contract date without my knowledge and used me early upgrade, i called verizon and talked to a manager and explained since the store made a mistake, can i take it back and get different, he said yes, i went to the store we'll the store, told me no you are sol, and they was thinking it was funny, and so did the the store manager of that verizon store, so i called verizon and explained since they used my early upgrade date and changed my contract date with my knowledge, that if they let me take the droid x2 back to the store and get the bionic since i have went thru all this with that store and them doing this and thinking it was a joke, she said let me talk to a higher up manager and i will call you back she said about an hour, she called back 20 minutes later and said ok we can do this for you, and we will change your contract back to what it was before, so i paid $300 for the Bionic free overnight shipping and no fee's, plus $50 off my monthly bill.
But she told me i had to take it back to the store where this happend, we'll it was 30 minutes from my home 1 way, so an hour trip both way's i went to the store the next day to return i can live with out a phone for a day, so i go in the store again for a 2nd time and told them verizon customer service said, i am here to return this phone and i need proof of return with a manager signature, we'll they told me NO and starting laughing at me for the 2nd time, so i went to my car and called verizon again, and told them what happend, this time verizon told me to wait until i get my Bionic, so i get my Bionic and i take my 3rd trip out there and walked in there and told them i need the manager i waited 45 minutes for the manager, once again i told the manager, i am here to return this phone and i need proof of return with your signature, she told me no, and then she started calling verizon and saying you are wrong we wont take this back, and who ever told you this is wrong, and was laughing at me to my face.
so i go outside while my friend is in the store and they are all texting each other about this and laughing about this, we'll i got on the phone to a verizon customer service rep, explained what happend, and told him how they were telling me i am wrong, and was telling them that it is noted in my account, he put me on hold for 5 minutes.
best part of my day, he said put her on the phone so i handed her the phone and said here is verizon and they want to talk to her they were talking for 30 minutes and the next thing i know i have proof the phone had been returned and she was reading the serial number off to the verizon service rep. i d\dealt with this store for 3 days and countless hours, and alot of driving, but verizon made it right in my eye's by how the customer service rep on the phone handled it.
STAY AWAY FROM THE VERIZON WIRELESS STORE IN 1130 Levis Commons Boulevard, Perrysburg
so thats how i got my Bionic
but i love this phone!!!!! its the best, very fast everything works great as it should. and i am just in love with it lol
Killz86 said:
Atrocious ramblings of horrible grammar
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This post made my eyes vomit.
Grats on the bionic. Perhaps you can use it now to look up proper grammar and punctuation. Also, just fyi, "we'll" = "We Will" not "well".
Yes sorry i dont have good grammer at all i will admit it, i wont say i do, because that will be a lie.
and thank you for your honesty
Killz86 said:
Yes sorry i dont have good grammer at all i will admit it, i wont say i do, because that will be a lie.
and thank you for your honesty
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Great post and great example of "not blowing your top" in an extreme situation. You are to be congratulated and I sure hope you enjoy your new Bionic as much as I am enjoying mine!!
Well done!!!
Geezer Squid said:
Great post and great example of "not blowing your top" in an extreme situation. You are to be congratulated and I sure hope you enjoy your new Bionic as much as I am enjoying mine!!
Well done!!!
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Thank you
no reason for me to get mad, why make it wrose and make myself look like a jackass. they did it to them selfs already.
I already left a message for there District manager
Very nice post. It's nice to see some people still have patience.
If I had verizon store reps laughing at me while I tried doing something I told would work. I would have filed a formal complaint with Verizon and made sure it was on file. I don't tolerate that stuff.
Verizon has always done well by me when problems have popped up. I have gotten credits on my phone bill of $25 at least twice that I can remember.
I did found out the district manager's number and called and left a message and see if she calls back or not, if not i will being calling verizon and make sure i get it dealt with.
Killz86 said:
STAY AWAY FROM THE VERIZON WIRELESS STORE IN 1130 Levis Commons Boulevard, Perrysburg
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Yes, I would find a new store run by someone else. Win some/lose some. Glad they finally made it right.
Killz86 said:
I did found out the district manager's number and called and left a message and see if she calls back or not, if not i will being calling verizon and make sure i get it dealt with.
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If she has any shred of integrity she'll call back. Hope she does.
Out of curiosity, what was the reason the manager gave for refusing the return? If you were within your 14day WFG period, they can't refuse unless the device had been damaged in some way.
Also, and this is just FYI, there is nothing for the manager/Rep/anyone to sign to validate the return. Returning anything, either a case or phone or car charger, generates its own order number and is attached to the remarks in the account. The order number is also present on your reciept.
Sent from my DROID BIONIC using Tapatalk
A
Banggugyangu said:
This post made my eyes vomit.
Grats on the bionic. Perhaps you can use it now to look up proper grammar and punctuation. Also, just fyi, "we'll" = "We Will" not "well".
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You know what you self absorbed, self righteous know nothing foot in mouth bonehead of death?
English is not everyone's first language. If you have trouble reading posts, move along and buy yourself a 1st grade education....especially the helmet boy certified program where your brain learns to deduce what was meant based on comprehension and rudimentary deduction skills you obviously missed out on all because you were too busy peeing your pants and stealing 1% cartons of milk....mmmm K?
It's no wonder why there is so much estrogen in baby formula....it turns men into babies who expect via bigotry and prepubescent baby booboo passive aggressive character denigration based on a post by someone who obviously hasn't grammatical perfection yet has to put up with an English speaking twit who cannot afford a fellow member a modicum of latitude considering his sentence structure/syntax don't appear impeccible by your grandiose expectation(s) all because mommy forgot to hug you before tying your shoes...
Don't be a jerkoff.
Inform a mod if his posts offend you....need some patience, understanding and some much needed acceptance, you do.
Sent from my SCH-I510 using XDA App
Different phone, same predicament...
Each and every corporate retail location I've dealt with (be it csr, super or actual store gm) they are NOT obligated to accept a return or exchange "IF" said item (be it accessory or phone) has been ordered/purchased over the phone OR online...
Technically the Store does not want the added inventory and technically it is against the terms ajd conditions because as we all know...everything comes down to contracts, and what is exclusionary or inclusionary of which the return of said item falls directly under the aptly ambiguous return/exchange policy which, does NOT differentiate Verizon Wireless entities via the location of the point of sale...
So what does the brick and mortar say? This:
"If you look inside of your box...there is a return shipping label..." then they tell you:
"I can return it for you no problem....but all I'm going to do is out it back in the box, tape and ship it....but I won't return it here because the inventories do not match up," which smells like melted BS...
Sent from my SCH-I510 using XDA App
unremarked said:
Out of curiosity, what was the reason the manager gave for refusing the return? If you were within your 14day WFG period, they can't refuse unless the device had been damaged in some way.
Also, and this is just FYI, there is nothing for the manager/Rep/anyone to sign to validate the return. Returning anything, either a case or phone or car charger, generates its own order number and is attached to the remarks in the account. The order number is also present on your reciept.
Sent from my DROID BIONIC using Tapatalk
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Because she used my early upgrade and changed my contract with out my promission. and she was trying to cover it up, it was a replacement for the droid x2 and she never gave me the box/battery/back cover just the phone, but yet she used my early upgrade and changed my contract date.
SigmunDroid said:
Different phone, same predicament...
Each and every corporate retail location I've dealt with (be it csr, super or actual store gm) they are NOT obligated to accept a return or exchange "IF" said item (be it accessory or phone) has been ordered/purchased over the phone OR online...
Technically the Store does not want the added inventory and technically it is against the terms ajd conditions because as we all know...everything comes down to contracts, and what is exclusionary or inclusionary of which the return of said item falls directly under the aptly ambiguous return/exchange policy which, does NOT differentiate Verizon Wireless entities via the location of the point of sale...
So what does the brick and mortar say? This:
"If you look inside of your box...there is a return shipping label..." then they tell you:
"I can return it for you no problem....but all I'm going to do is out it back in the box, tape and ship it....but I won't return it here because the inventories do not match up," which smells like melted BS...
Sent from my SCH-I510 using XDA App
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The only thing that can't be returned to a corporate store is something purchased at an indirect location(i.e. authorized retailer). The reason for this is because you did not purchase the item from Verizon Wireless. You purchased this item from Joe Bob's Cellular Sales who purchased it from Verizon Wireless to sell the product and service to you.
Killz86 said:
Because she used my early upgrade and changed my contract with out my promission. and she was trying to cover it up, it was a replacement for the droid x2 and she never gave me the box/battery/back cover just the phone, but yet she used my early upgrade and changed my contract date.
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? This does not make sense. Btw, I'm not trying to defend her or anything, just trying to figure out what she was trying to do.
If you receive a replacement phone without a box/battery/backcover, then you have received a warranty replacement phone. Did you pay anything out of pocket for the replacement Droid X2? An early upgrade is exactly what it sounds like. You pay the 2yr pricing of the device, plus $20, and get it right then and there inside the store.
yes i got a received a warranty replacement phone from them in store, no out of pocket cost, but what she did was used my early upgrade and changed my contract date like stated when she did the replacement she changed my account with out my promission or knowledge, and i called verizon and spoke with them and explained to them and they said, the store made a mistake and you can exchange for what ever phone you want, and when i called there they said me no, that did not happen, they did nto use my early upgrade date or change my contract.
but verizon customer service said they did, and i belive verizon customer service over a verizon store any day.
Like i said, I was just curious about your situation because it doesn't make a whole lot of sense to me. But at the end of the day all that matters is someone took care of you and you have your shiny new phone.
Sent from my DROID BIONIC using Tapatalk
unremarked said:
The part you quoted was in response to the other guy, not you. I'm glad you know the difference because a lot of people don't. They just see big red on the outside and assume its all the same.
Anyway, I was just curious about your situation because it doesn't make a whole lot of sense to me. But at the end of the day all that matters is someone took care of you and you have your shiny new phone.
Sent from my DROID BIONIC using Tapatalk
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i add'd above i fixed my error. to explain it better i hopefully made it clearer
Yeah I generally have good luck calling Verizon CS. I broke my Incredible by throwing it on my driveway to prove to my buddy that it wouldn't break. Well it cracked the screen.
So I had a decision to make. 20 bucks for a new screen from ebay. Or 300 for a new Bionic. I chose the Bionic. Called Verizon 20 minutes later, told the rep EXACTLY what happened... And how much I had been drinking. And he told me he would wave the early upgrade fee for me considering my situation. Just wish Verizon would allow in store pickup. I have 2 Verizon corporate stores within a mile of my house. Could have had it Saturday but now I have to wait till tomorrow, possibly Wednesday!
And yes I know throwing my Incredible on the cement was a stupid idea. But I had a lot of Jagermeister in me!
I really wanted this phone but didn't have an upgrade and didn't want to open a new line.
Nice VZW store guy allowed me to open a "new line" with the Bionic and then transferred the phone to my "old line" account. He put in an IMEI or something for an old phone so I didn't require data. It was a family share plan.
I called VZW 2 days later and said I didn't need the second line. The lady on the phone said I can sell my "old feature phone" on ebay...
Took a little work and activation fee cost, but nice little workaround.
Related
Has anyone had their hero replaced recently? I am getting mine replaced on Tuesday and want to know if anyone's came back with 2.1 or 1.5. I hope mine comes with 1.5 so I can enjoy root for two weeks before I upgrade to the EVO.
Ive heard several users say sprint upgraded their phones without consent. Not much you can really do as sprint does not condone rooting.
My phone was stolen last week & the replacement I got on Saturday already had 2.1 installed on it.
You guys should use your brains a little bit and complain to sprint. There is no reason why they should have upgraded you to 2.1 without consent. If you guys complain enough you might get lucky and end up with a replacement 1.5 os or a Evo if you complain enough. Really now there are millions of "People" if thats what you call them with OCD disorders who have thier phones in such a way if they have a SCRATCH on thier screens they will replace thier phones. What do you think they would do if sprint installed 2.1 on thier device when in thier minds 1.5 was the perfect os for them? Do the right thing and complain and get either a replacement or a new phone.
I've heard of people getting Evo's as replacements for their Hero. What are all you guys having wrong with your Hero? Or what are you saying to Sprint? Because the speaker on my phone is starting to break from the dust issue, and the screen is over 50% filled with dust.
I once got 3 months of free service because sprint updated my phone without my consent and the update wiped my sdcard with my data on it. This was a few years ago but complaining is a major deal to them and they advertise publicly that thier customers are happy with thier service... The worst that can happen to you is they will say no so do yourself a favor and complain.
Powers16 said:
You guys should use your brains a little bit and complain to sprint. There is no reason why they should have upgraded you to 2.1 without consent. If you guys complain enough you might get lucky and end up with a replacement 1.5 os or a Evo if you complain enough. Really now there are millions of "People" if thats what you call them with OCD disorders who have thier phones in such a way if they have a SCRATCH on thier screens they will replace thier phones. What do you think they would do if sprint installed 2.1 on thier device when in thier minds 1.5 was the perfect os for them? Do the right thing and complain and get either a replacement or a new phone.
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They don't need permission to update on a replacement phone, only your current one..............
chfields said:
They don't need permission to update on a replacement phone, only your current one..............
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I see your point, but if i sent a 1 topping pizza back to the store because it was cold and the store sent me back a hot supreme pizza i dont think i would be too happy.I wanted a 1 topping pizza i dont like supreme. Regardless of the store's policy the customer is always right. Its a universal language spanned across many venues. I have many issues with Sprint's Policy anyway like their upgrading policy the fact that i can go on craigslist and buy their phones cheaper than what they sell it retail is absurd. The simple fact that every carrier that i have been with has offered discounts for their customers regardless of how long the customer has been with the company.
This was designed to keep the customer in the network and not to venture on ebay and craigslist to buy phones. The fact that paying full price for any phone is retarded. Att and sprint are the only carriers that i know of that are douche bags when it comes to upgrading phones. T mobile doesn't even require money on hand to upgrade to a recent phone they bill it to you. Verizon lets you upgrade to any phone with a new 2 year re contract agreement and you get a discount. So with that said I feel that if your going to pay full price for any phone you have the god given damn right to ***** and rant about any device that is on their network. When it comes to networks like att and sprint you need to be aggressive because they sure as **** don't give a 2 ****s about you.
It arrived!
I just got my new phone back today! I was super lucky and it had 1.5 installed on it! When the sprint rep looked at it he asked me if I wanted him to update it. I just told him that I updated my old one and was unhappy with battery life so I want to keep 1.5 on it. I am currently working on rooting my phone now. So I guess ask them not to update the phone when they get it out.
I had to go through the assurian insurance route to replace mine, I called on Monday and the phone I got yesterday was still on 1.5. I had it mailed to my house, so the dudes in the store couldn't monkey with it. I DID have to manually program it, and then still had to get on chat to get the activation done right (was getting error code 67), but now everything is kosher. I was rooted and back on 2.1 within minutes of reactivating, lol! I'd forgotten how much 1.5 blows goats, lol!
Powers16 said:
I see your point, but if i sent a 1 topping pizza back to the store because it was cold and the store sent me back a hot supreme pizza i dont think i would be too happy.I wanted a 1 topping pizza i dont like supreme. Regardless of the store's policy the customer is always right. Its a universal language spanned across many venues. I have many issues with Sprint's Policy anyway like their upgrading policy the fact that i can go on craigslist and buy their phones cheaper than what they sell it retail is absurd. The simple fact that every carrier that i have been with has offered discounts for their customers regardless of how long the customer has been with the company.
This was designed to keep the customer in the network and not to venture on ebay and craigslist to buy phones. The fact that paying full price for any phone is retarded. Att and sprint are the only carriers that i know of that are douche bags when it comes to upgrading phones. T mobile doesn't even require money on hand to upgrade to a recent phone they bill it to you. Verizon lets you upgrade to any phone with a new 2 year re contract agreement and you get a discount. So with that said I feel that if your going to pay full price for any phone you have the god given damn right to ***** and rant about any device that is on their network. When it comes to networks like att and sprint you need to be aggressive because they sure as **** don't give a 2 ****s about you.
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Well said, my friend. I agree with you on that.
When I tried to do the legit sprint 2.1 update it fried my radio, so I called C/S, and they promptly mailed me a new Hero with 1.5. I think the stores are doing the updates on the phones, not Sprint itself. If you want to phone without the 2.1 already installed, just get it over the phone, or online, NOT at one of their stores.
Powers16 said:
. Regardless of the store's policy the customer is always right.
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If you wanna be right, start your own company. Until then, learn how to follow the rules and agreements you sign up for. If you are going to break those rules, you're always not gonna like the company's answer.. Get over yourself.
Rooting is not a feature that is illegal or "wrong" to do, and it is NOT a feature that Google doesn't want us doing. They sell the Dev Phones for just that reason. You need to go through a process to root to make sure noobs that have never touched a command line flash a Nexus radio or something. Rooting is not a feature that is blocked by default because Google thinks we should stay stock, because Google WANTS us to root our phones. Now Sprint, that's a different story. They want us to keep all their bloatware and Sprint over-brandedness. They don't want us to root. Google wants power-users to root. That and open-source are the only reasons it's built on Linux.
azyouthinkeyeiz said:
If you wanna be right, start your own company. Until then, learn how to follow the rules and agreements you sign up for. If you are going to break those rules, you're always not gonna like the company's answer.. Get over yourself.
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Do you want me to even retaliate with that response? I think i did a damn good job of nailing it on the head. You must have money to throw away and you must not care that much. The rest of us don't have money to throw away and what we do pay for we better damn well get it.
/end of story
The Jero said:
My phone was stolen last week & the replacement I got on Saturday already had 2.1 installed on it.
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Same here except mine wasnt stolen i bricked it.
Sprint called it a "Hardware Failure" and i called bull*hit under my breath.
Ok.. I posted previously of my samsung galaxy s being sent away november 3rd and going to the store 3 times and calling in 10 times since..they said my phone was gone....and hadn't come back. This was yesterday.....I just called bell customer service hotline and guess what??!!!!!
My phone was signed off by the repair lady at bell on december 29 2010, she received it at the store!! This is bull****!! I have been lied to for the past 2 months or so all the reps saying my phone was gone and even went in person and said it wsnt there.....so I'm asking you guys, I'm gonna pick up my phone tommorow, show them all the dates about shipping to and from repair center...and CLEARLY showing they recevied it DECEMBER 29!!
What can I get out of a company that repeatly lied to me for the past 2 months? Sure ill take the phone but I want compensation for this bull**** management! ...any ideas??
bump could use some help
Sent from HTC Desire Z using XDA App
jark99 said:
bump could use some help
Sent from HTC Desire Z using XDA App
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Please wait 24hrs before bumping threads...
And to be honest, if you have to ask in a forum I don't think you'll make that much of an impression in the shop.
Just express your anger (which is totally valid btw) but I doubt you can start demanding things or compensation and if you get compensation it will be mostly depending on what the shop is willing to do.
Don't go to a store for this, they can't and probably won't help. Call customer service and tell them you have a problem that you have not been able to get help with and would like to speak to customer retention
Have as much proof of your case as possible. Exact date you brought the phone in, the exact date you got your phone back, the dates you spoke to customer service, etc.
Be nice, be assertive, but never be aggressive and never get angry. When a person is faced with aggressiveness or anger, they become defensive. They have the power in the situation, but you have the ability to change that.
Say your story to as many people as you have to at Bell. Don't be angry if you get passed around to other people. Always keep a record of who you talked to, when you talked to them, how long you spoke and the outcome.
Don't threaten, don't be abusive, don't yell. Do be nice, do smile (believe it or not, it will come through in the call), do be pleasant and always be assertive, but not aggressive.
If you call customer service and get an overseas rep, ask to be transferred to someone in Canada.
What do you want from Bell? What will you ask for them to do? Make sure it's not a ridiculous request.
Something like this is a good start to a phone call...
Hi, I am having a problem that I hope you can help me with. I have been with Bell Mobility for (amount of time with bell). My phone died on (Date) and I brought it in to (Specific Store) for servicing. I was told by the Bell representative that it will take (How long) and I left. When I called back on (Date) to inquire about my phone I was told (Details). I now it can take a while for service from a large company like Samsung, so I waited.
Use expressions like..
I really need your help, It would be great if, I love my phone but, Bell has great coverage but, At the end of my contract I hope Bell has some really nice phones for me to get. Make a little small talk. "I'm in Montreal and we got some snow recently, what's it like where you are?" Being nice can get you sooo far.
If you, are not getting anywhere, insist on speaking to a manager. If they refuse to pass you onto a manager, be persistent, but be nice. If they still refuse, say thank you, hang up and call back to speak to speak to a manager through someone else.
I hope this helped,
Ian
File a complaint with the CCTS.
Sent from my GT-I9000M using XDA App
because im not with bell i called up the repair place a couple of times and they accidentally gave me both the shipping info to and from the repair place. the bell store held onto my phone for 1 week before they sent it to be fixed and 1 week after it was fixed. it could have been a lot longer than a week if i hadnt been in there with the proof it was there and basically yelling at them to give it to me.
arr0ww said:
File a complaint with the CCTS.
Sent from my GT-I9000M using XDA App
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This has nothing to do with the CCTS, wich "rules" the communications.
But rather with consumer service. If you are in Quebec, contact the OPC
http://www.opc.gouv.qc.ca/webforms/PES/PlainteEnLigne/Informations_en.aspx
Call, Complain, *****, Make sure they know your seriously pissed off and won't stand for nothing.
That's about the only advice anyone can give you.... for example, I called Dec 28th about mine, and got the $100 credit at that time. However they kept sending the replacement to the wrong address, I finally received it Jan 26th .... I got back on the phone and raised hell until they reversed my entire months billing since I had no phone due to there screw-ups for that month. End result, my bill has been a total of $29 for 3 months service now between the two credits.
Call the customer service be nice with them and told them your problem and try getting the 100$ credit if this doesn't work you can ask to speak to their supervisor then if it doesn't work the first time try to redo the same process until you find the right person warranty is never a simple thing theres always problems about getting it back to the customer but if your perseverent you'll get what you want.
What has worked for me in the past with poor costumer service and with bureaucracy in general is to constantly call and to keep a track of all communications (record calls and write down who you talked to).
In my experience, as soon as they'll realize dealing with you is more work to them then actually taking care of your phone, they'll take care of your phone..
t1mman said:
This has nothing to do with the CCTS, wich "rules" the communications.
But rather with consumer service. If you are in Quebec, contact the OPC/quote]
first post for me at least.. well
heres my story. bought the SGS on 29th of july. the official froyo jk4 bricked my phone on 24 dec. sent back my phone for repairs...
they lend me a ****ty moto dext. on 5 jan 2011, i called bell, complain, and got a 144$ credit (free caller ID & Voice mail for a year). But that guy at bell DIDNT KNOW the problem about 3 millions phones bricked in canada (pure BS!)
i filed a complain to the address on XDA.
they sent me an email few days about the fact that they were not responsible for that type of complain..
anyway, ive just had my 144$ credit. so no big deal. in my complain i asked for total refund or a new SGS.
finaly, my phone got back, brand new.
Last week, i had a call from the headoffice of bell about my complain (the system work ?!) i was suprised.
talk to that girl, got a 200$ credit.
so try complain to that site. even if they will tell you your at the wrong place.
for a 500$ phone, paid 0$ for it and got 344$ credit, that was a good deal...
...until it dies again !
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Well just came back from Bell and what a messed up day. They spent 30 mins looking for my phone. Found it then said they won't give it to me cause I didn't have orginal receipt...showed them it and they went and got my cell....wtf???? And ontop of that they made somee BS excuses to not give me ANYTHING saying maximum wait time was 12 weeks???? Wth??? Anddd that I couldn't get any special treatment since I was not a Bell customer anymore.....wow...sigh...I was hoping to get my brother bill credited or something.....these stores are ***beep*** up...excuse my language. But bs, I didn't get any compensation what so ever!!
And fyi.. they said they got the phone a day and a half ago, when it clearly states received Dec 29.....stupid store. I'm considering calling customer service and getting something done here its BS!
You do realise that December is the busiest time of the year right? It wouldn't be a surprise to me if it did take them a while to test it and send it off for repair.
It is also fair to expect a receipt when they return the goods to yourself, because otherwise, there is a risk anyone might pick up someone elses.
I'm not defending them, but do you mind if we see the paperwork (with blacked out sections)?
I'm not 100% sure if this is the correct thread, however given the nature that it is relevant to the general discussion of the Nexus 5 I'm going to post it in here anyway.
Do not shop at Carphone Warehouse UK
So I bought my Nexus 5 on release day from the Carphone Warehouse. I paid £295. When I got it home to my annoyance it wouldn't charge, no matter what I did it would not charge. I'm pretty experienced with phones and could tell it was a hardware error. I use my phone primarily for business, so being without a phone is completely a no-go for me. I took my Nexus 5 back to Carphone Warehouse on the assumption that they would just do a straight swap, however no they didn't have any stock in.. which is where my trouble started.
They offered me an alternative phone, they recommended the LG G2 as it only had a price difference of £150 and for some stupid reason, I went for it. The device I received was in an OPEN BOX (my mistake, I admit) that has had promotional stickers ripped off, however the phone inside was sealed, and so I assumed there was no issue. Got the phone home, start using it and discover that the phone is getting hot and crashing, this is as soon as I've got it out of the box.. so it's not like I've done anything to it or used it too much.
Anyway took it back to Carphone Warehouse the following day. By this point I was quite annoyed because the store that I purchased it from is a 60.8 Mile round trip. Due to my working hours I can't go to my local one, which closes at 5PM. The store I got the G2 from closes at 8PM, making it the only store I can get to that is open. I took the phone in and spoke to a lady on the Checkout about the issue and she said that an exchange was no problem and that more importantly, they had the Nexus 5 in stock. We initiated the exchange when she checked the IMEI. At this point she said she needed to speak to her manager. After around 5 minutes of waiting and her taking my phone in the back with her, she comes back and says to me 'I'm sorry Sir, we cannot exchange this phone as YOU have taken this phone and swapped it for an identical one with a different IMEI number. Our system shows you should have a different phone'
Quite astounded at what she had told me, I explained to her that I had only just purchased the phone the previous morning. She wouldn't have any of it and sent me away with an 0845 number to call to make a complaint. On the way home I called into another Carphone Warehouse store. I spoke to a lady who called Customer Services on behalf of me to find out how this issue could have occurred. To put it plain and simple, the IMEI on the box of the phone was the same as the one on the system, but the phone I had had an alien IMEI. After she spoke to Customer Services the lady told me that unfortunately they couldn't do anything from their store because, get this, the phone I had was being sent off for a repair. I would have to take it back to the original store, the same store that just fobbed me off, in order to get it exchanged. And this was head office that told me this!
The following day I spoke to customer services myself. I rung up and lodged a complaint because I believe the fact that I was accused of committing fraud but am also expected to drive 60 Miles to resolve a problem is disgusting. I spoke to a lady called Amy who "promised" me she would get to the bottom of this for me and resolve it. She told me that she could see from notes put on the account (presumably from the previous days call to cs) that the phone was a repair handset. She then spoke to the repairs team who confirmed they were waiting for the handset to arrive. She told me that she wouldn't be able to resolve the issue until she had spoken to the store I originally bought the handset from. She then "promised" to call me back as soon as she had spoken to them, or by 5PM the same day.
For records, this was on the 6th November.
5PM came, and no call. Because she called me on an 0800 number and wouldn't give me a number to contact her on, I was unable to call her myself. However the following morning (7th November) she called me and told me that she had still been unable to get in contact with the store in question and that she would definitely have this fixed for me by the evening and that she would call me back by 5PM. Well 5PM came and went, and there was no call. By this point I was extremely annoyed. The following morning there was no call either, so I called CPW on my mobile (which has charged me) and requested to speak to Amy. By this point it was on the third day of being without a working handset and nobody had really acknowledged there was an issue, or done anything to solve it. I actually managed to get put through to Amy who told me that she had still not been able to get through to the store, but that her manager was in in 20 minutes and she would call me back with a resolution to the issue. I asked her if she would 100% call me back, and she promised she would. 24 hours passed and no call.
So by this point I've been without a handset for 4 days, been sold a second hand one, promised that I will have a call from customer services to resolve it but haven't, and been accused of fraud. Getting quite angry at this point.
I allowed a few days to go by to see if Amy would get in contact with me, however by Monday 11th November she still hadn't. We took the phone to the Trafford Centre store which is still a good 25 miles away. We spoke to a very helpful gentleman in the Carphone Warehouse store who went to a lot of trouble for me. He spoke to head office who reiterated the fact that the phone was a repair handset and advised the gentleman to call the store I bought the phone from. He called the store and spoke to the manager. He confirmed that the IMEI on the box of the phone I had was in store, and that there had been a bit of a mess up and he was unsure of how it had happened. I was then told that unfortunately due to the circumstances of the issue I would have to drive to the other store, a further 10 miles, to initiate the exchange OR refund.
So finally just under a week of being without a phone and driving from my house to Manchester every other day the issue was resolved and I would be able to go back to a Nexus 5 or get a refund. Hell, wasn't I wrong.
On arrival at the store we spoke to the manager who told us we had two options, either swap the LG G2 for another LG G2, or get a cheaper handset. He couldn't offer us a refund because he would have to speak to customer services who were closed, and he wasn't prepared to knock the difference off a HTC One (£50) due to all the problems we had had. Furthermore the sim-free price of a Nexus 5 at Carphone is now £495, however they are not selling them sim-free at the moment! I was then told that I could have a refund, but I would have to come back the following day!! All this after driving probably in excess of 200 miles.
I felt backed into a corner and didn't really have a choice but to accept the G2. As I said earlier I need a handset for work and it's not an option for me to be without one.
I then spoke to the complaints department of Carphone Warehouse once again yesterday. I explained everything that I have just said in this post, and their reply:
"We do not offer refunds on any sim-free products, and the manager was wrong to tell you that we do. Because you accepted the G2 there is nothing we can do for you. You chose to drive there on your free will. Would you like me to raise your complaint against the store?"
:good: Not happy.
Carphone Warehouse's Policy
If something's not working properly, here's what to do
Pop into any Carphone Warehouse store with:
your product
all the accessories that came with it (including any free gifts)
Preferably its original packaging
proof of purchase
We'll take a look at it, and if we can't fix it there and then, you'll be eligible for a return, exchange or repair. You can find out more about our repairs service on our repairs page.
Lots of common phone problems can be fixed with a simple software update, which you can do yourself. Check out our page and see how.
So now I really do not know what to do. I have been left with a phone that I do not want and am considerably out of pocket due to fuel costs of driving to get the issue resolved. Help?
Never get upset with them, for starters. It's difficult, I know from extensive experience, but their hands are tied to within their policies and they won't want to help if you tell them off like they probably deserve.
This is how I've played these games and won countless times.
Politely calmly ask:
"So, there is nothing you can do?"
"No, I'm sorry sir, there isn't"
"What is your employee ID#, who is your superior, and how do I contact them? I'd like to pass on a good work for your efforts"
Rinse, repeat. Insist to pass to a superior. They'll tell you nobody can help. Tell them you feel like you deserve to hear it from their boss.
I once had a vp with Sprint (verified that they really were via background checks: on the phone with me to resolve an issue by asking "Well, if you can't help me, someone can approve this. Who can?"
Just keep climbing the ladder.
-No longer accidental, just Jeremy. F.cfb
[Guide] Headphone/Earphone Buying
That story has put me off buying from CPW for life. Thanks for sharing how they see fit to treat a customer who has spent hundreds of pounds in their store.
Sent from my Nexus 5 using Tapatalk
setspeed said:
That story has put me off buying from CPW for life. Thanks for sharing how they see fit to treat a customer who has spent hundreds of pounds in their store.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I don't blame you, going to try my luck again later with their complaints department. I will update the thread. I think a lot of it depends on who you speak to as well, it's not necessarily speaking to a manager that matters, it's speaking to someone that can relate to your experience.
Good luck, I hope you end up with a decent resolution, but I fear that even if you were to get the phone you want, all the extra money you gave them and spent on petrol is lost. I really wanted an N5 on release day and I even went to my local CPW to take a look at them - thank God they weren't selling the 32GB because I would've bought it there and then. It might've taken a few days longer from Google, but at least I know they won't jerk me around if I have to return it (I returned my N4 last year because I didn't like it enough to keep it over my S3, no issues with refund at all).
Sent from my Nexus 5 using Tapatalk
I mentioned managers because sometimes the person you're speaking to doesn't have the power to make that decision on your behalf, and must go by policy. Someone in the chain, however, can choose to bypass policy. Talk to them if you don't get what you want (as long as it's realistic).
-No longer accidental, just Jeremy. F.cfb
[Guide] Headphone/Earphone Buying
jRi0T68 said:
I mentioned managers because sometimes the person you're speaking to doesn't have the power to make that decision on your behalf, and must go by policy. Someone in the chain, however, can choose to bypass policy. Talk to them if you don't get what you want (as long as it's realistic).
-No longer accidental, just Jeremy. F.cfb
[Guide] Headphone/Earphone Buying
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Click to collapse
Oh no I completely agree with you there! Sorry I meant you multi-quote. I mean the gateway though, I believe a realistic demand is to have the Nexus 5 for £295 and a refund of £150 which I paid the difference on for my LG G2. This is fair, right?
I'd get yourself to citizens advice just to get something in writing and report them to trading standards - they're spinning you a line. No refunds on Sim Free?? Any product sold by a retailer in the UK is subject to the Sale of Goods act. You can return an item for a full refund if it's not as described, of satisfactory quality or fit for purpose. The rules don't just stop there but they're the basics
If you fancy a read and have some time: http://www.legislation.gov.uk/ukpga/1979/54
Edit - forgot to add, you're entitled to a full "cash" refund too, you don't have to accept store credit..
Cactus42 said:
I'd get yourself to citizens advice just to get something in writing and report them to trading standards - they're spinning you a line. No refunds on Sim Free?? Any product sold by a retailer in the UK is subject to the Sale of Goods act. You can return an item for a full refund if it's not as described, of satisfactory quality or fit for purpose. The rules don't just stop there but they're the basics
If you fancy a read and have some time: http://www.legislation.gov.uk/ukpga/1979/54
Edit - forgot to add, you're entitled to a full "cash" refund too, you don't have to accept store credit..
Click to expand...
Click to collapse
Good advice here. I would also get the credit card company involved.
You did pay by credit card didn't you? If not, silly billy.
This is a good way of dragging someone else into the fray on your side and applying pressure on recalcitrant suppliers.
I got my N5 from CPW and i'm on my 3rd handset (which is no fault of CPW).
Each time i've taken it back they've been helpful and each time they've given me a new handset they've pulled the outer sleeve off to show it's a new and factory sealed box...
I suppose the service you get depends on which store you go to :/
Also i have to ask...
You got a sim free phone meaning you would have already had another working phone/sim?
Why didnt you just wait for the nexus 5 to get back into stock again? :/
Also looking at your sig...
Why didnt you stick with the Z1?
I'm not defending CPW as the issue you're having is tragic.
But at the same time you made numerous mistakes yourself and undoubtedly made things harder..for yourself.
The first being not waiting for the N5 to get back in stock again from that specific retailer or asking them to find a store where it was in stock and doing an exchange there.
The second, getting a phone you did NOT want and paying an EXTRA £150 for it. You do acknowledge this was an open box and you were still in a position to run the risk that it did not behave as intended. Which unfortunately it did.
Glad you got that IMEI stuff fixed, that was BS on their part. Handy Gentleman at trafford to the rescue! Oh yeah, Thirdly, you were wasting your time with Amy, She was clearly incompetent at her job, producing no results every time you waited for her and continued to wait for her again.
Driving up and down in excess of xx miles is another issue when you could have made the alternative and smarter decision of calling the individual store up. Each CPW store has a different phone number which you can find on the website. Only till you're guaranteed that you can have an exchange or whatever you had desired, you could have popped in. Had that particular store failed to assist you, you wouldn't have to drive back achieving nothing but wasted petrol.
Oh yeah, when you finally spoke to the manager, you conceded and accepted another LG G2, may I reiterate, as you said. A phone you did NOT want. So customer Service was closed but you still had the opportunity for a full refund. Again, why not wait till it was open. [I get it, driving issues but that shouldn't stop you if it causes more 'driving issues' later]
The issue is, you don't wait for things and you take the easiest most convenient option at the time but at the end of the day it's the one you don't like, so you wish-wash out of it and things become more complicated.
The IMEI was unfortunate and yes, incredibly annoying. But that got resolved. The faulty handset is by no means the direct fault of CPW. And you did have a choice in regards to accepting the G2, I really don't see how you're playing the victim card in this aspect with that. In terms of work, you could have used a temp phone in the mean time, nothing fancy, an old nokia could have done the job if you need to make calls. You already had a sim if I'm correct. I figure the refund for the Nexus 5 was not an option the moment you opted for the G2 as that phone supersedes the N5 in terms of pricing. I figure what you want now is a refund for the LG G2 and the Nexus 5 at the £295 pricepoint from CPW that it once had? I don't think that's a realistic expectation anymore mate. At best just accept the refund for the LG G2. The N5 window is gone.
An alternative If you still want the Nexus 5 would be selling your LG G2, boxed and unopen, I hope and buying a N5 at the play store.
Edit-
jaaystott said:
I believe a realistic demand is to have the Nexus 5 for £295 and a refund of £150 which I paid the difference on for my LG G2. This is fair, right?
Click to expand...
Click to collapse
No, it isn't a realistic demand because once you bought the LG G2, that became a stand alone product independent from any attachment with the N5. Quite simply you have you're head attached to the idea that the Nexus 5 is your main phone from CPW and that the LG G2 is a temp / secondary / repair or whatever. Once you chose the G2, you made your bed, that's where all the concern now lies.
bleets said:
I got my N5 from CPW and i'm on my 3rd handset (which is no fault of CPW).
Each time i've taken it back they've been helpful and each time they've given me a new handset they've pulled the outer sleeve off to show it's a new and factory sealed box...
Click to expand...
Click to collapse
Also, this is a clear example that the CPW system does not fail with returns. Ahhhhhhhhh Now I'm contradicting the first sentence in this post. But the problem does not lie with them completely as you make it out.
Even though sprint is not better business bureau accredited, I have filed a complaint with the BBB against sprint regarding the fact that they have knowledgeably put defective devices in the hands of consumers, and are not making a quick effort to remedy the situation, I have also stated that sprint wants to replace the devices with refurbished devices, which are valued at a lesser value then a brand new device, and still charge customers for the full price of the brand new device. I have also pointed out that they are stringing customers through the 14 day exchange period claiming it is the network, and then on the 15th day saying it is the device, and making it very difficult to exchange the devices. any way I am encouraging any one who has had issues with their device to file a complaint with the bbb against sprint, as sprint does respond to their complaints on there
Yesterday, after many chats and calls with Sprint, and 2 trips to 2 different stores, I was assured that my device is fine and that the towers in my area are to be fully functional by May 7. We'll see if my service improves. I have the option of getting refurb, which is complete bs. A brand new phone that may be defective and I can't get a brand new one because I'm past the 14 days. So yeah, I'm with you on this if things don't improve in 3-4 days.
OP. The first device I've received had a completely black pixel in the top right. I exchanged it and got a new phone with a SCRATCH under the glass and a red pixel (which I'm guessing is dead). On my third trip the guy was reluctant to hand me a new HTC One, but when I got it, it had another completely black pixel. I completely agree that sprint is knowingly dishing out defective devices to people. I'll try and figure out how to file a complaint with them. Thanks OP
Sent from my 831C using Tapatalk
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
dogcmp6 said:
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
Click to expand...
Click to collapse
Hard to prove stupidity.
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
I agree with your anger. I have never wanted to switch carriers in the 5 years with Sprint until now. I wish I had not have sold my gs3 when I got my m8. I would go back to that and sell this one. I still might. It may be the towers for me, that is yet to be seen, but the utter lack of service over this is the frustrating part. I shouldn't get a refurb for a brand new defective device. "That's Sprint policy" though. Lameness.
Yeah, once I have my replacement I will be submitting a complaint to the attorney general of Illinois about the issue too, and encourage others to take part in that step too...also I can see by the increase in complaints to sprint on BBB's website that a good amount of people are seeing this thread and submitting complaints...ive been stuck on a Samsung replenish which is my back up phone for 4 days...also the serial on my defective m8 is HT441SF....
limpiador31 said:
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
Click to expand...
Click to collapse
Mine starts with fa43 also maybe I need to return it I just got it
Sent from my 831C using XDA Premium HD app
What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
mswlogo said:
What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
Click to expand...
Click to collapse
Sorry, but the fact that you got a stylus for a phone, that clearly doesn't need one, is hilarious to me.
Sent from my 831C using Tapatalk
The lady I ordered from tried to upsell that stuff to me too. She wouldn't take no for an answer and actually asked me if it was a money issue as to why I didn't want the tablet. I was so irritated that I yelled.
And that's why I only order from their website. No hassle and you get the same results.
Sent from my 831C using Tapatalk
fr0st420 said:
And that's why I only order from their website. No hassle and you get the same results.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Because I have a SERO 500 plan (two of them) that's not an option. It's part of the dues you pay for having that plan.
I'd be long gone if not for the SERO 500 plan. No way I'd pay regular price for this network and customer service. It's getting close to not being worth the savings as is.
I agree with you. I have 2 sero plans as well, if not then I would be long gone too.
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk
fr0st420 said:
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I'm lucky if I get 0.5 mb.
My sprint horror story continues...was told on Wednesday of last week that my new phone would be there in two business days, got told yesterday (Monday) that it would be here by today...go to the store thinking I would pick it up today, and my phones not there, the manager pulls up the tracking and says it hasn't even shipped yet, keeps me there for an hour and a half well he talks to his other store people about who to call at the warehouse, instead of calling the warehouse like he would do if he had any freaking common sense
I'm not having any issues. Sorry to hear all of you guys, hope that I never fall on that situation.
Sent from my 831C using XDA Premium 4 mobile app
What's the defect about? I ordered my m8 off contract for 250 thru htcchampions.
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
My mother always told me (nothing in life is free) lol
Sent from my SM-N930T using Tapatalk
ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
Click to expand...
Click to collapse
Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
Click to expand...
Click to collapse
Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
shook187 said:
Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
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Click to collapse
I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
Found this out at a TMO store when the first recall happened. IF your Note 7 was "lost or stolen" you'd have to pay the $175 deductible BUT that deductible went towards the cost of the replacement phone...let that sink in for a minute. Of course your "lost or stolen" phone would be blacklisted on the Tmo Network.
This was only for the Note 7.
BTW if you damaged or damage your Note 7, you do NOT have to pay an insurance fee due to the recall. You get a Get Out Of Jail Free card with this one.
douger1957 said:
I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
Click to expand...
Click to collapse
That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
shook187 said:
That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Then maybe Verizon should update their website. I take that as their official word over whatever some flunky customer service rep says.
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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Then there's the chance that they'll shut your service off by the IMEI.
Wow, if this true x-mas coming early this year, I can always use tablet and still have my N3 for phone calls, my only regret is updating the phone to latest firmware (seems I can't learn this lesson, don't fix it if it ain't broke, updates are mostly not for my benefit), I wish I could root it now, more than ever. If I was rooted I could change IMEI to one of my older phones, I'm such an idiot for updating.
Nope, but I can confirm they let you keep EVERYTHING it came with. Just swapped mine for the S7edge again. They gave me the pen as a keepsake...lol, and didn't want the box or anything else.
LOL
phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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Click to collapse
Not mine. It still showing up on my account.
Eip still showing up on mine too...i dont want a refund lol I want my note 7 with future updates and support. This blows. I really hate downgrading. T mobile did tell me there isn't a time frame for a return/refund. So I'm keeping it at least until the beginning of the year or given a time limit. I also heard they are releasing the s7 edge in blue coral. I make swap the note 7 out for that if we can't keep these notes for free (which I doubt)
but if the phone is lost or stolen, are they going to charge you full price for it? all those returned phones should be going to landfill and I'm not sure they will be paying for shipping back to Samsung, which could be dangerous all by itself. Also, I'm not a lawyer but if they keep charging you for the phone, they keep the sale of the phone valid and possibly liability attached to that sale. If the sale is void and you're instructed to return the phone either to Samsung or Tmo store, then I would think liability would shift to person not following the instructions? I don't know, but we will see soon. I also don't think there should be a time limit, so what happens if I return the phone 6 months from now? In 10 months we should have Note 8 (or whatever rebranding they come up with). I'm going to wait and see, I think I have higher chance of getting injured by texting distracted driver than my phone catching fire and I wouldn't even dream of not driving anymore.
RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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I so agree i am torn to stay with samsung or maybe try the new LG V20 but no other phone out there says damn i need to have that like the Note 7, I am thinking of going to the Samsung Galaxy S7 Edge or just back to Note 5 because at this point i got the Gear fit 2 the Gear VR and the 256gig card was just shipped so best bet is just to stay with Samsung and wait till something better comes out.
douger1957 said:
Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
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I've had exceptional customer service with them through this ordeal. The local store wouldn't refund me for my LED case or Seidio case since it wasn't purchased from their store. I made a call to T-Mobile and told them I wasn't pleased with the experience and was credited on my bill for the two cases - just asked me how much I paid for them.