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I've been using my AT&T Tilt for nearly a month without any problems, but yesterday for reasons I cannot determine, my phone suddenly stopped being recognized by any version of Windows XP or Windows Vista. I tired Windows XP SP2 in a virtual machine on my Mac, I tried it on my wife's Windows Vista machine, and I tried it on my children's Windows Vista machine and I received the same error each and every time.
No matter what machine I plugged it into, I would immediately get a "USB Device Not Recognized" error and neither ActiveSync on Windows XP nor WMDC on Windows Vista would initiate a sync.
I've hard reset my phone multiple times, I've uninstalled and reinstalled both ActiveSync and WMDC, I've even flashed to a different OS on my phone (using my MicroSD card) and nothing has worked.
I'm beginning to wonder if maybe the USB connection on the phone may have failed. I've been contemplating sending it back to AT&T since I had a malfunctioning pixel in the middle of the screen, but with the recent problems I'm starting to lean more towards returning it and less towards living with the pixel issue.
Anyone have any ideas on what might be causing the USB problem?
Just a quick update, when I arrived at work today, I attempted to sync with my work computer (Windows Vista Business) and I had no trouble at all. I'm going to take home the cable that I have here (which came with the BlackBerry I use for work) and see if that makes any difference with my home computers.
wow
I can confirm this as well. I have the Tilt and I used a blackberry cable from my job and it synced up flawlessly. before i was getting that usb not recognized as well.
I'm having the exact same problem now.. it worked fine for 4 months and now.. it just says usb not recognized. Please post the results if your blackberry cable. thanks
I just tried a brand new usb cable and it still didn't work for me
I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!
sstolk said:
I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!
Click to expand...
Click to collapse
I've tried that, didn't work
I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.
ellergek said:
I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.
Click to expand...
Click to collapse
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?
DVS_WiNdz said:
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?
Click to expand...
Click to collapse
ya..i bought my girlfriend the HTC Touchdual and has the same problem as well. She can't seem to sync with her Win XP and is only her 2nd time trying to sync and it failed already. In between, I don't think there was any internet connection to update anything.
Please help!
(Sorry to borrow this thread to solve the same problem but on another device btw, I own a Kaiser myself but currently didn't face any problem yet..touch wood!!)
Dwimmerlaik, did you have any luck fixing the problem?
Solved my USB Connection issue in Vista
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.
jbenado said:
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.
Click to expand...
Click to collapse
too bad I'm not using Vista..
Anyone else have this problem and solved it?
-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).
nsa666 said:
-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).
Click to expand...
Click to collapse
I've tried the back USB ports.. don't work.. and I've tried numerous USB2.0 cables.. it just keeps saying USB device not recognized.
i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom
layzien0n0n said:
i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom
Click to expand...
Click to collapse
Didn't work for me either
I've tried doing that multiple times..
Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.
GSLEON3 said:
Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.
Click to expand...
Click to collapse
Just tried it.. didn't work..
Hi,
I am getting a bit frustrated over this.
When I connect my X1 to my Vista x86 nothing happens (well the USB task tray icon show for about a second and vanishes again).
When I disable the "advanced option" in the USB/PC connection settings in the X1 I at least get a USB connection with something identified as "PocketPC USB Sync".
Any idea why this is happening and how I can get a real connection with the win mobile device center?
Thanks for helping me out!
Cheers,
Tillman
maybe give this a try:
http://modernnomads.info/wiki/index.php?page=Windows+Mobile+Device+Center+Troubleshooting
I've once had the issues of not able to connect my Windows Mobile device with vista too, and it can get very annoying.. good luck with it.
You might want to try and disable the firewall and then connect the device. I had this problem with Sygate Personal Firewall (sygate was bought by symantec and personal firewall is now terminated and no longer available)
Thanks for the quick response guys!
I already tried disabling the firewall (nod32) but that did not help.
Also checked all services - everything is peachy in that department.
But still - no connection.
When I switch back to "legacy mode" (disabling the advanced option in usb/pc settings on the device) then the device will tell me that I need to install active sync 4.5 or higher and wmdc still does not connect.
This is really strange...and annoying and the same time.
Any more ideas or any way for me to debug what's going on?
Thanks for you help!
Have you intalled "Windows Mobile Device Center 6.1" on your Vista-PC?
The MobileDeviceCenter should be standard without the need to install...
At my Vista Home the X1 had no problems to connect.
Open the Mobile Device Center and delete all old connections of other PPC. Then start your PC again, Softreset your X1 and try again. This should help. I had the problems too, when first connecting, because he didn't liked my G900-connection which was first
After this I too could install my G900 again and no problems since yet (2 weeks).
pf said:
The MobileDeviceCenter should be standard without the need to install...
At my Vista Home the X1 had no problems to connect.
Open the Mobile Device Center and delete all old connections of other PPC. Then start your PC again, Softreset your X1 and try again. This should help. I had the problems too, when first connecting, because he didn't liked my G900-connection which was first
After this I too could install my G900 again and no problems since yet (2 weeks).
Click to expand...
Click to collapse
Well sometimes the Mobile Device center could stuff up or not work due to some issues such as installation of Mobile Device Center 6.1 went wrong. I have experienced that I think I didn't follow the procedures correctly and things just wouldn't work. Eventually I had to do some uninstall and reinstall many times to finally get it working.
When I first plugged mine it it installed some drivers but didn't show up in the Mobile Device Center; unplugging and replugging in caused it to work...did you change settings in between plugging in for the second time?
What I have tried so far (and nothing worked):
Uninstall / reinstall WMDC
Uninstall / reinstall Win Mobile Remote Adapter (yes, this does show up once I am connected with "advanced" USB mode)
Uninstall / reinstall "PocketPC USB Sync" (shows when X1 is set to legacy USB mode)
When in "advanced" mode I can also see a new LAN connection showing up in network overview.
The same X1 on a different Vista 32bit right next to this one will connect just fine. So it's definitely about a driver or config thing with this Vista.
This is driving me...well you know what.
btw, you did try restarting your comp when performing some of those steps, and you did try different USB ports right?
I know that you had to ask.
Yes I did. I have rebooted the system several times in between all those reinstallation tasks.
By the way. When I am in USB legacy mode and reconnect the USB cable then the X1 will show a messagebox telling me that it's connecting with the host and that the user credentials / user account (having to translate here) are correct.
But still NO connection visible in WMDC.
I had the same problem with my X1. I assumed that because my HTC Diamond worked the X1 would as well.
I finally installed WMDC from the SE install cd, and bingo!! al good. Hope it works for you...
Wow!
Even though it does not work (yet) it's showing some new signs.
Installing WMDC from SE disc fails at 99% progress and then rolls back.
There's gotta be some installation error log this, right?
Thanks for coming up with that suggestion. Really, I should try installing from vendor CDs more often instead of hunting down the latest version on the net.
TillmanZ said:
Wow!
Even though it does not work (yet) it's showing some new signs.
Installing WMDC from SE disc fails at 99% progress and then rolls back.
There's gotta be some installation error log this, right?
Thanks for coming up with that suggestion. Really, I should try installing from vendor CDs more often instead of hunting down the latest version on the net.
Click to expand...
Click to collapse
maybe give event viewer a try and check under Windows Logs (not sure if it will be application or system tho)
just in case you aren't sure, in vista either type in "Event Viewer" in the start menu search bar, or type in "eventvwr"
Don't you just like vista?
That helped (to install SE's WMDC). The issue was that my HTC Universal was still connected to one USB port (for testing purposes since that device is not recognized either).
As soon as I unplugged the HTC I was able to complete the WMDC installation.
Unfortunately though it still won't connect to my X1.
Any more ideas?
what is your settings in Windows Mobile Device Center connection Settings?
Well here is my settings that is working with my x1:
Allow USB connections checked
Allow connections to "DMA"
This computer is connected to "Automatic" (this shouldn't matter)
Allow automatic device authentication checked
Allow data connection on device when connected to PC (this shouldn't matter either)
also, while this link was in the first link that I have posted for trouble shooting, just want to make sure you actually tried The offical Windows Mobile Device Center troubleshooting guide?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx
namely these steps:
Quote"
If Windows Live OneCare is installed on your machine, it may be blocking the device connectivity. Please click here for the steps to configure Windows Live OneCare to allow the device to connect.
My device wasn’t connected during this installation.
While it is not a strict requirement that you have a device connected during the installation process of Windows Mobile Device Center, we highly recommend that you do.
"
I didn't have the DMA set (changed that now). Everything else already was like you described and it does not work.
This really freaks me out. I always hated my iTunes/iPhone connectivity but that honestly works much smoother. Of course I do understand that this behavior is non standard as I have experienced myself that the phone works with my other Vista machine but that does not really help me here.
Any update on this? I am having the same problem.
I'm having the _exact_ same problem too, but in Vista x64. I don't know why WMDC can be such a c**t sometimes, as I have never been able to 'sync' with my Media Center PC.
My only saving grace is that my laptop has Bluetooth, and syncing works great on it. I have never had success connecting the USB cable (with many options changed around of course) to either of these computers. Only Bluetooth syncing works for me...
Hopefully we can find the answer!
What USB cable are you using??? the one that came with Xperia??? Cos the one that came with my Xperia never worked out of the box, it could only charge...
I also got another extra cord which came in another box, that worked fine for both syncing and transferring data until today, now it says USB device not recognized, maybe I was trying the flash X1 with new ROM through SEUS, did the whole lower volume key and power button to get the 3 strips.
Now I am using the USB cable that came with my external HDD, that's currently working, hopefully it won't fail me.
so any ideas??? I don't want to keep changing cables...
After upgrading to the new radio and gullum 6.1 rom my wifi card stopped working in vista. I reinstalled old radio and old plirom, but still my marvel didn't start after clicking in control center. Removed baterry - no effect. So I recovered vista - still no luck. Now vista sees the marvel wifi sdio but in driver settings there's message - Device cannot start (Code 10). Any ideas?
Please help! Thanks in advance
cuervo said:
After upgrading to the new radio and gullum 6.1 rom my wifi card stopped working in vista. I reinstalled old radio and old plirom, but still my marvel didn't start after clicking in control center. Removed baterry - no effect. So I recovered vista - still no luck. Now vista sees the marvel wifi sdio but in driver settings there's message - Device cannot start (Code 10). Any ideas?
Please help! Thanks in advance
Click to expand...
Click to collapse
Click on "update driver" in device manager. You may need to manually select the driver location from a list. You can also download the latest Shift wifi drivers from the htc site if you can not find it on your Shift.
Later
Did that too Didn't work unfortunatley. Any other ideas?
insert a SD that is recognised by the system. Reboot with that.
Thanks thaihugo but that didn't help. I played with ECTKit.exe and after several tries I've managed to enable wifi with /EnableAllDevices /DisableAllDevices command. After that i uninstalled sdbus.sys driver, uninstaled usb2.0 driver and after that vista reinstalled both drivers and started wifi. I did it once before but now I'm scared that after reboot it won't work anymore as it did before. Do you know any stable solution?
EDIT: It didn't stay after reboot. And now I can't see Marvel Wifi at all in device manager.
HEEELPP!!
My wifi is still driving me crazy. Sometimes it starts sometimes it does not. Sometimes after reboot sometimes after hibernation. Did someone find a solution to this problem?
i have the same problem in windows 7, did you find a solution??
please share as im going to throw the shift out the window soon if i dont find a solution for this thing
thanks!
This hardware is crazy! I am using Win7. I don't have a problem with wifi (yet! fingers crossed!) but I do have the sinister problem of the disappearing sd card! No other netbook hardware seem to have this issue. I've googled loads and could not find anything similar to this anywhere. I always get a yellow exclamation mark on sd card when that happens, unistall, reboot, get it back on and after a while, ding dong, there goes the sd half way through a data transmission. Mind boggles! Not a happy bunny!
wovens said:
This hardware is crazy! I am using Win7. I don't have a problem with wifi (yet! fingers crossed!) but I do have the sinister problem of the disappearing sd card! No other netbook hardware seem to have this issue. I've googled loads and could not find anything similar to this anywhere. I always get a yellow exclamation mark on sd card when that happens, unistall, reboot, get it back on and after a while, ding dong, there goes the sd half way through a data transmission. Mind boggles! Not a happy bunny!
Click to expand...
Click to collapse
I had the same problem with SD on W7, and I had problem with HTC Control Center... it startet time after time. So, a had to return to Vista... and installed all SP's
P.S. By the way... the problem with SD, appeared after a month of using W7.
First, thank you to the developersfor all your hard work that made the Windows XP "downgrade" possible on the shift.
I now have a Shift running running XP tablet edition, and it does so beautifully!
However, Everything I've been finding online in regards to the WLAN driver is for Vista. I can't, for the life of me, seem to find a working XP WLAN driver.
If anyone out there is chuckling to themselves and thinking, "hehe, well I've got that driver right here!" Would you be so kind as to post it?
Thanks in advance.
I think you managed to start the wireless using the ioperm from cygwin and the wf-on.bat file. When you start the wireless go to device manager and you will se there something with "!", just right click and use update driver, point to the folder where you downloaded the wireless driver from the HTC support site and that will work great.
PS: the guys are using a mod'ed sdbus.sys to use the wireless but the SD card then stops working... a way for both to work that I discovered is like this...
you just started your device, ok? now go to sleep mode with it and wake, now you have both sd card and wireless working ! then what's the catch? everytime your OS restarts, it's needed to sleep and wake again to make that work, I think is an exploit in the sleep module, you can investigate more using some development software if you're interested
no dice
Dalvus, when I try that, it tells me that "The specified location does not contain information about your hardware."
Any suggestions?
Regardless, thanks for the info about the SD slot, that's going to be really helpful if and when I get my WLAN working
so I understand your problem...
so here is the scenario, tell me if I'm wrong. Your wireless device doesn't appear in the control panel and the green light from the low level menu is not blinking. You should have been activated the wireless before installed Windows XP, so you need cygwin, a program that allow a linux shell to be run in Windows environment and to add the ioperm application while installing it.
I also used Windows XP Tablet PC SP3 to which I slipstreamed a file so it could read a VL serial and make it 100% genuine with no hack.
The problem at your device is that you do NOT have wireless chipset activated.
SO this is exactly what you need to do:
1.)start your device, let windows load, and then check your leds, if the led below the wireless/bluetooth is blinking blue that means bluetooth is activated, if it's blinking green that means wireless is activated, if blue and green as well are blinking, both of them are activated, so SKIP to 3.), if not blinking carry on to 2.)
2.)none of two leds are blinking so you need to activate them AND make them been recognized by Windows XP so install cygwin in c:\, just google for cygwin is free, when the installation starts, make sure that you check the ioperm program from devel submenu. now run cygwin.bat from where you just installed and type there:
ioperm –i then hit enter
exit then hit enter
now that you've just installed the I/O permision, google for hsect2.exe and place that .exe file in \cygwin\bin\
download these here http://dl.fisier.ro/files/1gjld5kjleh3fij/controls.zip.html and place in \cygwin\ where you installed or everywhere you want, where is a folder named controls, let it that way, now use the WF on and BT on to make it start, but still unrecognized by Windows/
3.) so now the leds blue and green are blinking, that's good, now restart windows and let it fully load... go to sleep mode and wake it, your wireless is now been recognized and sd slot as well, FULL functional, install the driver from the device manager and you're set to go
so i've done all of that, and i had already installed and run cygwin, i have both green and blue LEDs blinking under the bluetooth/wifi illustration... i restarted the pc, i put it in sleep mode, brought it back up, tried installing the drivers, and i still get the same "The specified location does not contain any information about your hardware." message.
Am I using the right drivers? "sd8686"
I just don't understand the problem, and it's looking more and more like I might have to reinstall xp to correct the issue..
I don't think it's necessary to reinstall Windows. To check if ok do this...
you said the blue and green [BT and WiFi] are blinking, ok. But Windows DO NOT recognize the device in any way, it DOES NOT see it !
Now go to sleep mode, and then wake it. Now in device manager you should see the "!" sign assigned to Marvel SD8686, if you can't see it, you can't do anything about it
PS: I'm selling my Shift in 1 week if no bluetooth support is for WinMobile part, I need to use all features
okay, so for some reason, i've been able to get teh bluetooth to work. so hooray for that!
but i'm still having the same issue with the WLAN. I've attached a screenshot of my device manager.
as you can see, no matter what i've tried, (including all the help offered from this thread), the shift still does not see the wireless card.
any further help would be greatly appreciated
note: the WLAN LED on the front panel of the shift IS blinking both blue and green but apparently the shift still does not see the WLAN adapter
you weren't paying atention...
one thing is to activate WiFi and because XP... other thing is to recognize it.
blinking means activated... now sleep it ! and wake it... it would recognize the WLAN...
if you restart XP, you must do the sleep/wake again to make it recognize
I have been listening, I assure you.
As I stated, I've tried EVERYTHING mentioned in the comments provided, including making the Shift sleep and then reawakening it. I'm still left in the same situation as you see in the screenshot above.
When I plug my SGS Vibrant (I9000M) into my computer running Win7 Pro 64-bit the icon for drivers being installed pops up in the tray. However, all drivers for the phone fail to be installed. I have installed Kies, but it does not connect the phone, it does continuously try connecting to it though. I also notice the screen of the SGS is flashing. You can breifly see the USB sign on it, but then it just continuously alternates between that and the idle screen in rapid succession. On the idle screen I noticed the top had a bar mentioning mtp application. Any advice in solving this issue would greatly be appreciated. Thanks in advance.
you need try on a winXP computer
many people have reported problem on Vista / 7
you can try to do it again by "Run AS" administrator
I have the same effing problem man. Happened just now and was trying to find a solutions on the forums and your topic just popped up.
The very funny thing is that I am currently trying to connect the phone to my laptop ( WIN7 x64) and it doesn't work while at my office computer running also WIN7 X64 it works flawlessly.
Maybe somebody has an idea about this.
May I mention that I cannot see the phone in My computer and Kies just hangs at the loading forever
I also have the Connect/Homescreen screens dancing and changing back and forth in a rapid succession.
I've had some minor success. I've gotten 2/3 of the drivers installed, but the MTP usb device won't install. I've tried a couple of the ideas floating around when I googled the issue, but still no success with it.
More info in the issue in the FAQ
forum.xda-developers.com/showthread.php?t=723596
Hint: Search in page for "Wuala"
I'm downloading those drivers to try now. I'll get back with results if any.
I've gotten my computer to recognize the phone finally and the MTP USB device driver seems to be installed yet Kies still won't connect to the phone.
The steps I followed were:
1. Unmount Internal SD Card
2. Format Internal SD Card
3. Connect to computer
After those steps it connected fine except for Kies still messing around. The phone no longer does the connect/home dance, instead Kies is in a continuous loop of trying to connect while the phone says it is connected.
I'm thinking of trying the Windows XP Virtual Machine next.
I've tried for hours now with little success for my computer recognizing it, but the little success I had achieved with my previous post undid itself and now that fix no longer works. I've tried older versions of Kies, but the older versions of Kies don't support the SGS and the newer versions don't even recognize the phone. I've done almost everything I can possibly think of and find on google in getting my phone recognized by my comp. I'm so close to returning this phone to go back to my blackberry. If anyone can think of anything that may help, please advise. Thanks again.
Well, the problem has finally been solved. I had to completely reinstall windows to fix it. Hopefully this phone is wort the mad amounts of stress it has caused me so far.
wow, that was pretty insane, have to reinstall entire OS just to get KIES to work?