screen issue - Touch Diamond2, Pure Q&A, Help & Troubleshooting

Hello all,
Just yesterday, I noticed something in my screen which I thought that it was a foggy screen from inside, so I thought that I'd leave the screen for the night, and let it dry. However, I woke up the next morning only to realize my screen stopped functioning, touch screen stopped working (please see attached files). Did someone experience a similar issue? Good thing I though squaretrade warrently when I bought the phone. I'm just worried they'll think its a physical damage. btw, should I restore everything to manufacturer settings? I installed ENERGY ROM. However, I wouldn't know how to do it since the touchscreen does not work.
Thanks in advance...

First, this looks like a collapsed digitizer.
You can try to pull the top layer away with duct tape, that might get you running again.
For warrant, if they refuse, fight them because it is a common issue with the Topaz. Search for "Newton Rings" or "Oil under screen" for many more posts related to this hardware failure.
You may want to flash back to stock before returning it, just to make sure they don't try to claim its software related.
To do this you would need to flash back to your stock ROM first, then go the the HSPL thread and and flash the relocker. You can do this without using your screen.
I would also take a good look at your warranty and if you can get away with permanently disabling it for a new device.

I'm glad I never bought the good looking TD2 and avoided all of this. There are tons of people complaining about this on the forum

Me too, I've only seen one Pure with this issue, but about 30% of Topaz with repeated failures even after repair.

Related

Erratic behaviour of Trinity

Is anyone having an idea on how to handle the following:
- Start menu is opening and closing by itself, and
- after a while the device stops to respond to any input on the touchscreen, while other functionalities seem to be OK;
- neither a soft nor a hard reset help. The screen remains 'frozen' until... again difficult to say why, it recovers and then ...all over again as above.
thanks,
Nic
I had the same problem after about 2 weeks of use. Turn off, soft-reset, hard-reset didn't help at all. Leaving the phone off for couple hours helped but the problem occurred again. Very frustrating. I have contacted the HTC support but still haven't received any responses from them. I think it's the hardware problem.
This is either a motherboard problem- it has occurred on some Trinity and Hermes devices and involves the screen controller chip; or it could be a problem with a screen protector (if fitted ) causing pressure around the edge of the screen
I had the same problem. Sent my device to HTC and they replaced the motherboard. When I got it back, I thought all is well. The drop down menu started again so I sent back to them with a nasty message. It is in repair now and hopefully they will fix it again, change the motherboard and the screen!!!
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
nbc17 said:
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
Click to expand...
Click to collapse
Hi,
Oh yes. twice already and this pisses me off. When they sent the device to me the first time after claiming it was fixed, i did not have to pay for shipping costs. Let's hope they fix the bloody device soon or I am going to change brands.
Thanks,
Gilbert
I saw that problem on youtube
http://www.youtube.com/watch?v=KYfohqde2E8
Man I really hope mine doesn't have that problem, I wonder what it is? Let us know what happens when you get it back, again.
Dam, wtf, while reading this thread my Trinity started to act exactly as described in the above posts!!! IT'S contagous! Seriously... I do have a screen protector... Hope it rights itself....
This is really terrible...
http://youtube.com/watch?v=KYfohqde2E8
Hi there,
After having used my Trinity for 4 weeks I am experiencing same problems of erratic behavior, the start menu is activating itself and as a consequence device is slowing down gradualy up to the point where it freezes. I tried, soft/hard resets, removing battery etc. but nothing seemed to work. I have not installed the screen protector yet, so I can rule out straight away the effect of the screen protector. First I thought it could be jog dia lwheel which might be faulty, then it crosses my mind that it could be some virus. I donwloaded some applications off the internet. Before I found this thread I was considering of deleting the ROM and replacing it with another one, but it seem that the issue is more of hardware origin rather than software related. What happend after you got it from the repair? Is it working now? Cheers.

Dimaond Gets Hot and Screen Alignment Goes Out

I have done a reasonable amount of searching on this and have not found anything specific to my problem so figured I should post a question.
I have an issue with my Dimaond when it gets hot generally either using Wifi or Phone Data connection that the screen goes out. Basically everything goes to the left side of the phone so if you hit the Task Icon in the top right corner you get the Start Menu. Phone is basically useless at this point and you have to wait for it to cool down. Has happened since day one and is generally worse when using it when charging. I was watching Utube on it the other night 5min video while on AC charge and it went out. I am running Dutty 2.5 Rom and 25.07 radio have tryed 25.08 and 25.05 no difference was happening when the phone had orginal HTC ROM as well. Also will happen on a long call if the screen is on.
Basically feel issue is hardware related and maybe faulty screen still under warrenty so wanted to know peoples opinion on weather I should send back. Problem is will take a couple of weeks and I don't really wnat to wait that long if I can help it. Also assume it would be best to flash standard ROM back, should I do anything with HARDSPL eg should this be changed back as well if I send it back.
And before anyone says it I have tryed searching this topic and have found lots about HOT dimaonds but nothing related to screen going out at the same time :-(
Thanks
I had this issue in my JasJam (Hermes) whre the screen would simply go white after a while of use and I would have to leave it for a while for it to work again.
Unfortunately it sa hardware issue and you should claim a warranty repair on it
I can't see how this could be a software problem so I figured it must be the screen eg hardware related. Would be nice to know if anyone has had the same issue with a dimaond... Seems we may be spending some time apart, just hope it doesn't take long to fix..
I've had the same issue
http://forum.xda-developers.com/showthread.php?t=428976
My first device had been replaced recently (i.e. today) by my network provider (o2) and the new device seems to work without any problems now even if it's "hot".
(i.e. default screen adjustment + creating heat by activating the phone, wlan, bt + recharging it)
I sent an email to HTC regarding the fault and they said it would have to go back for a warrenty repair. I brought it through a resellar so has to go back to HK from NZ so will be away three weeks uurggghhh... Just seems odd I don't have any physical damage on the screen but hte problem has been around since day one as I remember having the problem the first day I got it. Juyst seems to be getting worse and is easily reproduced by usiung utube over wifi gets hot and it is all over. Just wondering if I should put an offical ROM from HTC back on the device before I send it back as I currenty am running Dutty ROM, what do you think....
i put the original rom back on and they still found out the the rom had been flashed, and would not repair on warranty
yep, i also asked about this problem
http://forum.xda-developers.com/showthread.php?t=438733
there are some youtube video's of how the phone behaves
my phone seems to do it less frequently since stopping using panosha's rom
im using alpha zero 7 at the moment..
i've also noticed that it isnt necessarily a heat issue, my phone does it completely at random
yesterday i found though, that when the phone did the alignment issue, i gave it a good shake.. and hey.. its all aligned again?!
maybe it was just a fluke, it hasnt freaked out since..
holding thumbs
Hey,
I also have the same screen problem, but my Alignment goes to right.
If I press on the left side, a press on the right side is recognized.
Good to know that Im not the only one with this problem.
greets doena
I got my phone back a week ago replaced the screen has been away for over two months, complete disaster, anyway all sorted now and I have not had the problem since....
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Minus-1 said:
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Click to expand...
Click to collapse
Hardware's fault ? Most likely not. I will give u an example of why I think it was software related. My device ran hot as well but I simply switched roms and now it's the complete opposite. Your most recent device most likely come with a different Rom in the phone.

[Q] Touch screen dead spots

This may be a problem beyond the scope of android, but seeing as I'm running it, I thought I'd try here first.
I've noticed that the lower left hand side of my screen has a "dead spot" where touch is simply not registered. To illustrate, I went to screen calibration's test screen and drew a straight line along the edge of the screen. (See Attachment)
I've tried recalibrating the screen (manually and resetting to default calibration) as well as wiping data and reinstalling the system. Reinstalling the system worked once, but then the problem came back and subsequent reinstalls did not fix the issue.
I'm running Incubus26jc super froyo [RLS 12] on the 15-07-10 340X480 Froyo Kernel.
Anyone else seen anything like this? As far as I can tell, the problem is not getting any worse. Currently, it's only a hindrance when trying to use keys in that region, but I can work around it by switching to and from landscape. It's a bit of a hassle, so I'm hoping someone may be able to shed some light on the situation.
I was sure it was hardware until the system reinstall fixed it, but am now baffled as I can no longer replicate the fix.
I have not tried reinstalling the kernel but will at some point in the next day or so. I'd like to avoid switching back to WM to check if the problem persists, but may have to... we'll see. Doing everything I can to make this phone last until the Incredible month of February when I'm up for an upgrade.
dont know the issue resolution... but i have the same with my touch vogue.. and in the same 'area' apparently as well.
hard for me to hit the 'a' key on my keyboard. hehe
I'm glad to see I'm not the only one... anyone else?
Bottom right corner for me... I was able to calibrate around it but it took a few tries.
Sent from my Full Android on Vogue using XDA App
The sensitivity across my screen was inconsistent some time ago. I found that years of my abuse had taken a tole on the exterior of my phone. It eventually got worse and I bought a new housing (with a new digitizer) on ebay for a reasonable price. If it is hardware then it really isn't that hard to fix if you like taking things apart.
If you're sure that win mo accepts input from that part of the screen then nevermind my post. I would play with a painting app though and investigate the hardware further.
I may be talking a little out my a$$ with this part but.. is it possible that in calibrating your screen the os may change it's settings on how hard you have to press and such also. that may be how you got it working.
In any case, my investment in a hew housing was well worth it considering how modern my old phone has become thanks to the developers here.
gooph said:
I may be talking a little out my a$$ with this part but.. is it possible that in calibrating your screen the os may change it's settings on how hard you have to press and such also. that may be how you got it working.
Click to expand...
Click to collapse
In my case, no - when drawing a straight line down or across the screen, the line starts 'moving' away from the stylus (like the picture in the OP).
Gah... now it's shutting itself off randomly and the dead spot has grown. Not good at all.
Yeah, mine was better for a while then 'slid' again. I ended up swapping the digitizer with my other Vogue and things are back to normal.
Sent from my Full Android on Vogue using XDA App
I have another vogue, but am weary of doing anything like that. How hard was it to get done?
All you need to do is switch the front half of the housing rather than the digitizer itself- it's not hard. There's a teardown guide somewhere in the forum, Google Vogue teardown and it should be at the top.
Sent from my Full Android on Vogue using XDA App
The only thing that worries me is that my spare vogue exists because it was dropped in a muddy puddle. I'm hoping the water damage isn't too bad. Guess we'll just have to see.
it is really annoying
I have the exact same problem and I too thought it was a hardware issue till I saw this Thread. I was ignoring it till two days ago when it started really bugging me. Now, I don't even need to press any button and it automatically gets pressed around the curve and I have a google search box there, so it keeps on searching for eee or sss randomly and started draining my battery. Is there a proper fix for this?
I thought I'd chime in too... I could never seem to calibrate the touchscreen properly in either Android or Debian. Changing the screen resolution (i.e. msmfb scaling) seems to have no effect, whether it's 240x320 or 640x480. Any area within 5mm or so of the edges of the LCD will register as the edge, making "A" and several other keys on the virtual keyboard impossible to hit. Passing calibration values to the kernel didn't seem to fix anything, but it's possible I was using them the wrong way...
i have the same kind of problem on my Kaiser... i think its realted to hardware... either the housing or the digitizer...
I am experiencing the same problem on X10 mini pro. the same screen spot exactly, i have to try very hard to get z or x or shift to work. Sometimes when I try locking the screen and unlocking it back, it works.
update
so after a very long time with this problem i decided to change the digitizer and problem is gonne. visualy the broken digitizer had nothing wrong with it. The fix was fairly easy though, there is no glued parts involved into getting a new digitizer on the u20i.
Touch Screen
I just bought a brand new Cubot One and it looks more than perfect! It has just a little problem with the touch screen ( I think its the software, need ROM change). There is a dead line on the right side of the screen that touch doesn't work at all. Any solutions? Anyone faced that before? Can I fix it myself or do I have to send it back for replacement? Is there any video or guide that shows its done?
I uploaded a video on YouTube to show the problem but i cant post it yet.. (new member)
You can write "Cubot One touch screen problem" and it's the 1st one.
Thank You!

[Q] Broken Screen

Hi there, I know there are other threads on this, but I've got two questions;
I might be able to claim a repair on insurance - the policy doesn't state anything about rooting voiding it, but I'd want to play it safe and flash back the original RUU - now, the digitizer works on my phone, but the LCD is totally shot, can't read anything.
It's been a while since I flashed the RUU, so is there any point where you have to press a button or something on your phone to advance? is it possible to use ddms while flashing the RUU to see what you're doing?
Also, if I can't claim this on insurance, how hard is it to replace the screen yourself? I've seen a "genuine" (hmm.) LCD/tools set on ebay for about the same amount as my insurance excess, so this seems like it could work (if it's easy enough!).
Thanks!!
laughingcavalier said:
is it possible to use ddms while flashing the RUU to see what you're doing?
Also, if I can't claim this on insurance, how hard is it to replace the screen yourself? I've seen a "genuine" (hmm.) LCD/tools set on ebay for about the same amount as my insurance excess, so this seems like it could work (if it's easy enough!).
Thanks!!
Click to expand...
Click to collapse
I've not done it personally but I have seen the guys in the phone shops doing it.
It's not that hard, but you have to know what and where to remove. Just go slow first.
pardon this but what is ddms?
Hi,
I have flashed RUU for my Tattoo at least twice. And as far as i remember there is no point you have to do anything on your phone. It will reboot (into fastboot i think). You will se progress on computer screen.
By the way, how can the LCD be broken and the digitizer not? Is the lcd shattered?
This is against laws of physics!
Oh, maybe I got the letters wrong but ddms is part of the android sdk, so you can take screenshots on your computer - also handy if you've broken your screen and need to know where to press.
As for defying the laws of physics, I guess the Tattoo is more special than we thought! the lcd is showing up loads of black/white cracked patterns (but a small it at the bottom works, so I can just about make out my dock. )
Thanks, insurance guys seem to be a bit more helpful now, so hoepfully won't have to resort to doing it myself.
Just in case anyone else has this problem, found this nice photo-guide to unscrewing everything: http://translate.google.com/transla...acenter.ru/razborka/htc_tattoo/&prev=_t&twu=1
haven't got round to it yet, but should do after exams.
Thanks useful info.
I have opened and dismentled everything my tattoo 3-4 times refering the guidlines. It is really helpful.
I was trying to resolve a touch screen problem. My phone acted like something is always touching at a point of the screen, so, I couldnot able to select a thing correctly and it is worst while typing using screen keyboard. So, I disassembled my tattoo and clean everything inside and assembled again. It seems working correctly for few hours then the problem reoccurred. And I disassembled again and again.
Atlast, I found out the problem was just on the screen protector, I have removed it and resolved the problem. Funny problem but it is worth all those efforts.
Bad Digitiser
Recently the Digitiser of my phone went bad. I tried flashing back the Stock RUU but did not succeed since it was not able to detect my phone. Then I just flashed back the backup of the stock ROM and took it to the Service Center. To my surprise the person didn't even check whether the phone was rooted lr not. Since it was out of warranty I still had to pay I still had to pay $45.

Touchscreen malfunctioning.

Hello,
I bought a used Z1 almost a year ago. Everything was working perfectly, I was very content with my purchase but I broke the display shortly after. I got it changed at a local repairman but ever since then, my screen acts weirdly.
1. When I use the phone for 10-15minutes, it gets a little warm and so do my fingers and then the touchscreen starts acting weird and pressing stuff on its own. If I lock/unlock it, the problem is solved.
2. Same thing happens when the phone is turned sideways for a few minutes and when I flip it vertically, the touchscreen starts acting weird. Lock/unlock fixes the issue again.
The fact that lock/unlock fixes it leads me to believe that it's not a hardware problem. I started a research and found this topic - https://forum.xda-developers.com/showthread.php?t=2691849 , however it's a bit outdated and is already edited saying not to try the fix. I'm not proficient enough at this so I cannot really grasp the idea behind the topic mentioned earlier and can't get myself to try it cause it might brick my phone or something.
Any suggestions would be helpful.
Regards:good:
sorry to say you friend but it's a hardware problem it's something related whut the screen contrast I've tried everything the only thing left it's to get an original screen replacement and I haven't been able to get one in my country
Generic Screen, that's the problem, i would never recommend to buy a "new" screen, always buy an used one or a phone with broken motherboard and swap them imo
tbh, your problem is weird to, may be a bad installation, i had the same problem in a z1 that i use for games, disassembly all the phone and now I'm using the screen without gluing to the base and the problem was "solved"

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