Out of no where my phone screen is mostly white with lots of multi colored vertical lines. I tried resetting it hard, soft, and reset it to the defaults. I still cannot see anything on the screen. I assume its a loose cable to the screen, but since i am under warrenty i didnt open it up. I already have a replacement warrenty phone on its way, but i dont wanna return a cooked rom. What do u guys think the best way to reformat the phone back to an original rom?
Can you take a screenshot of it?
I cant see anything on the screen. But ill take a picture of the screen...
http://www.dbhosts.net/bob/photo.jpg
Thanks
from what I can see from the photo your screen is cracked
No its not cracked at all. Ill try and take a better picture.
To take a better image, use MyMobiler (although i do suspect it'll give the regular windows screen).
that certainly looks like a crack to me, it won't be really apparent if its on the back side
yeah that is for sure cracked, well unless you drew on the screen with a black marker. you do know that if you send a warranty phone in that has physical damage they charge you the cost of the replacement phone they sent you?
i tried using my Mobiler (which by the way ****ing owns) and i dont see anything wrong with the screen.
biofilter69 said:
yeah that is for sure cracked, well unless you drew on the screen with a black marker. you do know that if you send a warranty phone in that has physical damage they charge you the cost of the replacement phone they sent you?
Click to expand...
Click to collapse
can anyone say ****? How the **** could i have cracked? (obviously u cant answer that). I already started the warrenty process. Any smart ideas?
ive read a few threads that screens will just crack sometimes without real damage. sorry man that sucks.
I appreciate everyones help. Maybe they will look past this small "crack". Do u think its possible to re flash the rom without a working screen?
yeah i suppose you could flash it but you won't be able to calibrate the screen, try it and then check my mobiler to see what is going on.
here is my next issue. I cant find the text file that i stored the original radio and rom version. What is the best OEM to go with? *im an att customer and i got this phone thru warrenty in may*
http://forum.xda-developers.com/showthread.php?t=335568
i haven't read through it but that should help.
Here's my story:
I recently bought this phone for only $125 - not bad deal if you ask me. I knew from the beginning that the screen was a little mess up, even the guy I bought it from knew that. You would need a flash light in order to see what was on the screen. From any other point of view, it's just totally dark/black. So the guy was gracious enough to include a new lcd screen which he ordered to replace the old one. So I decided to undertake the task of putting it in myself. Once that was all said and done, I powered the tilt up and it was doing the exact same thing before I put the new lcd screen in, which was not lighting up the screen and it was still very dark to see anything.
With a flashlight, you can see that it's still working and the touchscreen works fine too. I think another person posted a thread with the same problem, but no one really replied back to him. Has anyone come across this problem before? Some have said that it's the flex cable that connects to the front d-pad and lcd screen itself is the cause for the back light issue. Any suggestions out there?
If I were you I'd try to figure out the pinouts for the LCD panel. Try to see if the Kaiser is outputting the necessary voltage for the backlight. Also try the opposite and apply voltage to the LCD to test the backlight.
Unless it is 2 back LCDs, I'm assuming there is a fault somewhere internal and not turning on the backlight.
I've never taken my tilt apart, but this is where I would start.
I wouldn't know where to begin to troubleshoot a device like this. Lol! It's fairly easy to take apart - there's actually a video on youtube that takes you step-by-step. I guess this isn't as common as some problems are, but I don't want to spend money having someone else fix something that could be so minute. And prices for some of the replacement parts are almost as expensive as what I bought the phone for.
When I took my tilt apart, physically, everything looked good from what my eyes can see. A little cleaning here and there, nothing major. The guy who had it before me flashed the rom to try and make it look like it had touchflo on it so I reflashed it back to the original rom software (or at least, whatever was on the HTC website). I tried doing hard resets, soft resets, rom flashing and everything, still no luck.
My g1 has not been working properly since i flashed JACHero2.1 something. They keys dont function properly like when I press end it either puts me at the lock screen or types 5u3i, there are several other keys that are broken too. I have tried new rom, radio and spl flashes and nothing fixes it. Any ideas what I could try next or what could have caused this?
have you tried a wipe?
restore from nandroid?
Hope you are under warranty
Call T-Mobile and just flat out be honest with them, minus the part about you flashing firmwares.. you will have a refurb that you really cant tell the difference from a new one on your way and at your doorstep for just the shipping and handling charge of $9.95 added onto your T-Mobile monthly bill.
I have done a wipe, not a nandroid yet I will look into that. Its sadly not under warranty I got it on craigs list.
I fixed it, thank you guys for the suggestions, the problem was in fact hardware related, I took the phone apart, which i must admit was the hardest phone to completely disassemble i have ever seen, and sprayed it down with electrical parts cleaner let it dry out and it now it works great.
I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.
Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.
supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.
https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.
Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.
This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.
HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.
wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid
Hello all,
Just yesterday, I noticed something in my screen which I thought that it was a foggy screen from inside, so I thought that I'd leave the screen for the night, and let it dry. However, I woke up the next morning only to realize my screen stopped functioning, touch screen stopped working (please see attached files). Did someone experience a similar issue? Good thing I though squaretrade warrently when I bought the phone. I'm just worried they'll think its a physical damage. btw, should I restore everything to manufacturer settings? I installed ENERGY ROM. However, I wouldn't know how to do it since the touchscreen does not work.
Thanks in advance...
First, this looks like a collapsed digitizer.
You can try to pull the top layer away with duct tape, that might get you running again.
For warrant, if they refuse, fight them because it is a common issue with the Topaz. Search for "Newton Rings" or "Oil under screen" for many more posts related to this hardware failure.
You may want to flash back to stock before returning it, just to make sure they don't try to claim its software related.
To do this you would need to flash back to your stock ROM first, then go the the HSPL thread and and flash the relocker. You can do this without using your screen.
I would also take a good look at your warranty and if you can get away with permanently disabling it for a new device.
I'm glad I never bought the good looking TD2 and avoided all of this. There are tons of people complaining about this on the forum
Me too, I've only seen one Pure with this issue, but about 30% of Topaz with repeated failures even after repair.