So, I logged into my account to check on the HD7 pricing and it's there now. It shows 499 with a 50 dollar discount, bringing it to 449. I almost pulled the trigger, but I wanted to call and see if they could do something on the price. So, I did. And apparently, they don't have the listing in their system yet!?? Although, she did say she'd try and help out on reducing the price and would call me on Monday (the release day) to get it sorted out. My concern is on release day, I'm sure it's going to back ordered. Anyone else have any experiences to share?
Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.
molten83 said:
Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.
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Click to collapse
Maybe I should've just done it today then. I checked all day yesterday (so I thought) and didn't see it on there until around 0650 cst this morning. Now it's not on the site period. Maybe a few calls like mine and they realized they messed up. But, definitely let us know if they get it to you by the 4th. Or at least if I was you, I would call and complain if it didn't get there, no matter if they made a mistake or not.
I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.
VizagDude said:
I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.
Click to expand...
Click to collapse
I came to the same conclusion.. I'd like to pick up the phone at the store.. and play with it a bit.. I'm still torn between this phone and the venue pro..
Yeah, I just logged in again and almost pulled the trigger. But, maybe you guys are right and I should wait until I get a chance to mess with it at the store. I'm pretty sure I'm going to buy it anyways and just keep my HD2 just in case I end up not liking it. Worst case scenario is you buy it, unlock it and sell it overseas for a profit anyways.
everytime i go to upgrade phone page it gives me an error !!
Sorry, please try again later.
Our systems are currently unavailable. We apologize for any inconvenience.
anyone else having this problem?
Nope, it shows just fine. Although, the phone isn't listed now. It did the same thing yesterday. It's there all day and then at night, it's gone. I'm still trying to hold out on just dropping the 450..500 after tax on it and see what Tmobile will try to shave off it for me at launch. But, trust me, I've just about put my card info in twice. And had it showed it be delivered before the 8th, or even on the 8th. I would've probably done it.
So I own my phone, no contract and I use TMO US service. If i go to the web site and sign in it wont let me buy the phone!...I mean how stupid is that..because I dont have a contract and I own my phone?...Every time I try to buy it it say Im not eligible for an upgrade even though Im not asking for an upgrade. Very frustrating, and bad business.
nevermind..
I also have no contract but I don't get that message about not being eligible for an upgrade.. it takes me to a list of devices I can buy..
Oddly enough, now it hasn't been up on the site all day. Here's something else to look for. If you just do a search for "hd 7" on the Tmobile site. The Samsung Galaxy Tab comes up with the HD7. It shows the button for upgrade, but you can't buy either one right now. But, it's an indication of it coming.
I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.
Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.
molten83 said:
I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.
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Click to collapse
Sounds about like them. And come to see, they make many revealing mistakes. Like now if you search for the HD7 on the Tmobile website. It will pull that and a listing for the Samsung Galaxy Tab (no price though). You can hit upgrade, but unfortunately it won't take you to the order page like the HD7 did. Well, at least you'll actually get it on the 8th instead of it being shipped on the 8th.
harsaphes said:
Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.
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Click to collapse
Yeah, that is definitely terrible on their part. Who cares if you're on contract or not. It's a NO contract price that you're paying. I would definitely complain when you order it on Monday and at least get them to take off 50 bucks or something for the inconvenience. I mean you do pay for service every month just like everyone else.
I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th
Blueightytwo said:
I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th
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Click to collapse
$379? Wow. What did you pay for? Phone is $250 (before $50 rebate).
sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99
Blueightytwo said:
sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99
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Click to collapse
Oh you bought full price with installments. That makes more sense now. Haha.
went to go see the status of my order and it now says we are unable to retrieve the status of your order. Hope the phone is still being processed and hope my card is not charged if they removed my order. anyone else have this problem if you ordered it on 11/01?
I'm having the same problem: unable to retrieve status. And I have no tracking info when I try "track by reference" with my cell number on the UPS site.
Related
Just any FYI...
If you try an order a tilt aka Kaiser from At&t online they are out of them. No expected date on when they will be in stock.
alltheway said:
Just any FYI...
If you try an order a tilt aka Kaiser from At&t online they are out of them. No expected date on when they will be in stock.
Click to expand...
Click to collapse
I saw the same trough other retail channels.... they had a higher acceptance than expected and couldn't keep up
MrByte said:
I saw the same trough other retail channels.... they had a higher acceptance than expected and couldn't keep up
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Click to collapse
I am very dissapointed. I saved up enough money to buy one and now they are all out!
Might have something to do with the fact they haven't lowered the price on the 8525s yet...bet they have plenty of those, lol!
you can stil go into the store and get it. I just got one for my gf yesterday. they still have like 2 left.
lol i got mine the day they came out (went in for a memory card for my 8525) and bought one for my GF as well. they were the only 2 they got in stock thus far.
mutantblack said:
you can stil go into the store and get it. I just got one for my gf yesterday. they still have like 2 left.
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Click to collapse
I realize I can go into a store and buy one but not for $299 like they are offering for premier customers
After mail in rebate then yes... but depends on how bad you want it lol? Either wait til its back in stock or go to a store and pick one up and wait for the 100 dollars back... decisions decisions decisions!
sincere759 said:
After mail in rebate then yes... but depends on how bad you want it lol? Either wait til its back in stock or go to a store and pick one up and wait for the 100 dollars back... decisions decisions decisions!
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Click to collapse
I can wait...I was just informing other users who might want to purchase it. I can't go into the store and get one for that price or for even 399 until my two years is up which is in April.
I recently ordered one of these through my premier account for my fiancee and was told it was back ordered but they are expecting more in 5-7 business days. Also, I got AT&T to match Amazon's price of $200!
roverman said:
Might have something to do with the fact they haven't lowered the price on the 8525s yet...bet they have plenty of those, lol!
Click to expand...
Click to collapse
They have not lowered them through the retail channel yet but on their business site / Premier it was listed for $100 while supplies last.
cripwalk said:
I recently ordered one of these through my premier account for my fiancee and was told it was back ordered but they are expecting more in 5-7 business days. Also, I got AT&T to match Amazon's price of $200!
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How did you manage to have AT&T match Amazon's price of $200 dollars? Did you call somebody directly @ premier site? Were you able to purchase the tilt and have it shipped to you when it arrives...because I would like to do that.
Thanks,
alltheway said:
How did you manage to have AT&T match Amazon's price of $200 dollars? Did you call somebody directly @ premier site? Were you able to purchase the tilt and have it shipped to you when it arrives...because I would like to do that.
Thanks,
Click to expand...
Click to collapse
No doubt!...I'm going to drop in the store right now and see. I'm still in my 30 day return timeframe...I'll threaten that and see if they budge.
alltheway said:
How did you manage to have AT&T match Amazon's price of $200 dollars? Did you call somebody directly @ premier site? Were you able to purchase the tilt and have it shipped to you when it arrives...because I would like to do that.
Thanks,
Click to expand...
Click to collapse
When I call AT&T Customer Service I automatically get routed to the business division because of Premier. I originally bought the Tilt for over $400, but then I returned it when I found it for about $200 on Amazon (No Tax) and NewEgg (Tax). Before I returned the phone I talked to a CSR and they would not match the price. When I went to purchase the phone again for whatever reason neither Amazon nor New Egg could verify my eligibility for an upgrade so my orders would get automatically canceled. After numerous calls to CSR's at AT&T who were completely clueless on how to revert my contract back to upgrade status, I finally asked for them to match Amazon's price again. This time the CSR did it on the spot with no problems.
And yes I was able to purchase the phone so it will be shipped when it is no longer on back order. BTW I was not even told it was back ordered when I purchased the phone.
roverman said:
No doubt!...I'm going to drop in the store right now and see. I'm still in my 30 day return timeframe...I'll threaten that and see if they budge.
Click to expand...
Click to collapse
The last CSR I spoke to was very surprised that they did not just credit me the difference in price, instead of making me return the phone to buy it elsewhere.
Got one today
I am surprised to hear about the out of stock. I ordered one yesterday from the National Business Office and they had it overnighted to me. I just got it this afternoon.
Btw, this thing is heavy as a brick compared to the Hermes.
jeffy210 said:
I am surprised to hear about the out of stock. I ordered one yesterday from the National Business Office and they had it overnighted to me. I just got it this afternoon.
Btw, this thing is heavy as a brick compared to the Hermes.
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I knew I should have ordered it last night when I had the chance that's what I get for taking the girl out to dinner instead of ordering the phone. Oh well. Guess I will just have to wait for now.
Man, I am glad I got mine when I got mine.
Just placed an order on the national business order line and was promised delivery in 3-5 days
alltheway said:
I realize I can go into a store and buy one but not for $299 like they are offering for premier customers
Click to expand...
Click to collapse
____________________
Actually you can. I said I had a problem ordering online and went into the store to get it. Got all the same rates as online. Just need you Premier business account info. Only thing I had to do was pay $399, but then I got a $100 rebate to send in.
Hey guys,
So i thought i would post this because i'm getting some different explanations depending on who i talk to so i rather get real world results. Let me know when you ordered the white one if you did and what the status of it so far. We have one guy on the forum that posted that he ordered it early on sunday and did in fact recieve confirmation that he did get it shipped.
I ordered it at 1pm CST and have it backordered and it is still that way today. I've called them and they said they have 2459 (exact number lol) coming but when i call another department they say they dont' know.
Let me know and hopefully we hear soon cause i reallllly want this.
Thanks
JD
Mine was ordered yesterday around 3pm est. It currently shows in processing but doesn't say backordered anywhere on the page. I'll probably wait until later tomorrow before I call and ask them what the status is.
https://www.wireless.att.com/order_status/
check there and put in your phone number, zip, and valdiation code and let me know what it shows. Mine has sim and frieght being shiped with a quantity 1 backordered for the phone.
hinduboy74 said:
https://www.wireless.att.com/order_status/
check there and put in your phone number, zip, and valdiation code and let me know what it shows. Mine has sim and frieght being shiped with a quantity 1 backordered for the phone.
Click to expand...
Click to collapse
I get an error saying that orders made within the last 24 hours may not be available. The link I have is for a business premier account so it may not show up on the regular site. Not really sure what's up. Either way I'm happy. I upgraded to my Inspire in Feb and was able to upgrade again now, so I can't complain. Even if I have to wait a few extra days to get it.
pside15 said:
Mine was ordered yesterday around 3pm est. It currently shows in processing but doesn't say backordered anywhere on the page. I'll probably wait until later tomorrow before I call and ask them what the status is.
Click to expand...
Click to collapse
I am in the same situation, ordered yesterday at about 3:00 central and in the status on website is "processing'. Called HTC, They were useless.
I iwll post here when status changes.
pside15 said:
I get an error saying that orders made within the last 24 hours may not be available. The link I have is for a business premier account so it may not show up on the regular site. Not really sure what's up. Either way I'm happy. I upgraded to my Inspire in Feb and was able to upgrade again now, so I can't complain. Even if I have to wait a few extra days to get it.
Click to expand...
Click to collapse
mine was a premier order as well but you should still be able to check it. Let us know if it changes any time soon. I will be posting back later tonight with hopefully good news.
Yep, I'm back-ordered now. Trying to see if I can change it to the black one. I didn't really care either way which one I got, just picked the white one to try something different. Not sure if my company will be able to change it though.
I had ordered about a white one about an hour after the release on the premier site. I got the backorder status yesterday morning. I wanted white but being that i put a case on all my phones I cancelled the order and got the black one. If you cancel and make another order right away it will cancel the new order also as they have a 72 hour period for the first cancel to process. I had to call customer service and get it straight. My black one will be delivered tomorrow.
Sent from my HTC EVO 3D X515m using xda premium
I ordered 2 online. One says processing(Even as of this post) and they flat out canceled the other one. After another member posted that the corp stores were doing the $99 i just went to the store and got them. I think they are back-ordered too.
donniesd said:
I ordered 2 online. One says processing(Even as of this post) and they flat out canceled the other one. After another member posted that the corp stores were doing the $99 i just went to the store and got them. I think they are back-ordered too.
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Click to collapse
Just called the local AT&T Service Center and they said the stores in the Chicagoland area will not carry the white. It is a web only offering according to the person I talked to.
I posted this in the other White Vivid thread but I figured I would update here as well.
My white Vivid went from back-ordered to shipped last night. It is actually in Atlanta now but won't be delivered until tomorrow. Maybe all the back-orders will start going through now.
bduerr said:
Just called the local AT&T Service Center and they said the stores in the Chicagoland area will not carry the white. It is a web only offering according to the person I talked to.
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Click to collapse
Got mine today
Thanks for the info! I never got an email about my white one shipping, but I just tracked it via the regular AT&T order status website, Premier one still shows it as processing, but sure enough it also shipped out & is scheduled to arrive tomorrow.
pauley said:
Thanks for the info! I never got an email about my white one shipping, but I just tracked it via the regular AT&T order status website, Premier one still shows it as processing, but sure enough it also shipped out & is scheduled to arrive tomorrow.
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Click to collapse
I never got a shipped email either, and even after FedEx picked it up, it took 24 hours for the status to change from processing to shipped. But mine still showed up on time on Wednesday.
Hey guys just passing along my horror story from the Google Play Store. So I pre-ordered my Nex7 on June 29th cool, got it on July 17th. Opened it up and started charging it. It doesn't accept a charge from the included charger, or so I tried 3 other chargers no go, tried from my computer to the tablet and it lets me access the internal storage like it should but alas, no charging. Factory reset no go, long story short I'm not a Android noob my any means and tried everything because honestly who wants to mail back their new toy? Called support waited on hold for a little over an hour which was expected because I'm sure a ton of people were calling asking where theirs as at so it is what it is. So it gets sent to the "Internal" team for RMA and exchange and they will Email me my UPS stuff. So 4 days later I get the email (July 21st) and I ship it back on the following Monday (July 23rd) and order the new one the same day which the pre-authorized my card for the 249.99 in case I never send back my original makes sense ok. Normally the new one is mailed out in 3 days or so. So Thursday (July 26th) rolls around and Google gets my old tablet and mine still hasn't shipped. So finally on Monday (July 29th) I call to ask if something is wrong or whatever because I still haven't seen anything on my replacement tablet and I get the explanation of it's "Stuck" and the "Internal" team is looking into it. So at that point I'm curious what stuck actually is? I've sent in my old one and it was received and I've ordered my new one with was pre-authorized. She didn't know but assured me I'd get an email VERY soon on it. So fast forward to today (August 13th) I've called once a week to inquire about it and I'm still being polite about it because I've had to work customer service when I was younger and I know these poor people get freaked out on by tons of callers even though they didn't do anything wrong. Today I was told that apparently the ENTIRE internal team was in a meeting until noon today (Right?) and the CSR I talked to today would personally talk to a few of them because it's been 3 weeks since I put in my order for a replacement and it SHOULD take roughly 3 day (I'm not holding my breath).
So basically I'm failing to see the problem here. They received my old one, they've charged me for a new one, but it hasn't been sent. I'm not understanding why it takes 3 weeks to solve this problem on my it's "Stuck" when it should take about 30 seconds to look at my account and see everything is as it should be and send the new one.
On a side note I never activated it on my account so it's not like there's a $20 credit they're trying to sort out or anything it's all about as strait forward of an exchange as you can get. I've already purchased a Nexus 7 from Sams Club (Before mine ever came in the mail) and this one was suppose to be for my girl friend and now she's mad because she loves mine and wants her own. I doubt even if this gets resolved today I'll ever buy from them again and if it doesn't get resolved I guess I'll return it and drive 10 minutes to Walmart and buy one.
Sorry if it seems like a rant but I figured I'd just share my current experience with the Play Store.
why not just ask google for a refund and buy it locally?
neotekz said:
why not just ask google for a refund and buy it locally?
Click to expand...
Click to collapse
he'll wait a long, long time for his money back if he does that. Day 15(in terms of business/working days) since i refused delivery of my tablet and still no refund in sight.
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
Click to expand...
Click to collapse
Rofl I love your messages
neotekz said:
why not just ask google for a refund and buy it locally?
Click to expand...
Click to collapse
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
Clienterror said:
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
Click to expand...
Click to collapse
I'm not super stressed about it, but having £168 of my money taken away from me for almost a month, for an item i technically never even received is beyond a joke really.
I refused my order from the Play Store as instructed by Google when they wouldn't let me cancel. A month on and I'm still waiting for my refund.
Sent from my Nexus 7 using Tapatalk 2
haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
Click to expand...
Click to collapse
Where did you get a summary of your inquires like that? I would love to see mine.
I have been waiting since July 24 for my refund I phone them and they don't seem bothered what a bunch of jokers google you are the worse company of 2012 in my books.
maw230 said:
Where did you get a summary of your inquires like that? I would love to see mine.
Click to expand...
Click to collapse
It's the Google Wallet transaction page.
I had a very similar experience with Logitech, and after I sent a formal written complaint they sent me a free G700 gaming mouse ($100 value).
I'd recommend actually reaching out to Google in a formal and professional manner. See if you can find the email address for a customer service member, or someone a little higher up the food chain.
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
I ordered one through customer service last night. They said nothing about shortages, but I wouldn't be surprised. Customer service is stocked full of liars.
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
dkb218 said:
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
Click to expand...
Click to collapse
That and this is no "promotion." Samsung, through their sales agent T-Mobile, is required by law to accept defective units in exchange for as long as they are out in the wild. They don't need the original packaging.
That said, if all you present is a phone, that's all T-Mobile is required to give you in exchange. They don't have to give you the box and the goodies that came with it.
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
pete4k said:
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
Click to expand...
Click to collapse
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
DeadPhoenix said:
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
Click to expand...
Click to collapse
When I exchanged mine, they asked for the box as it was easier for them as it had the SKU number on it they could scan rather than look for it in the account notes and copy paste it. They said it wasn't required and that I could have it back if I wanted (they didn't give it back.) This was the same for the loaner they took back in the store as well. When they went to get my EIP cleared so I could get the new phone, they made me give back the loaner and the retail CS rep that was on the phone with the store processed that return too. Took about an hour and 15 minutes but I love my new device and my account seems all in order after two EIP refunds and a new phone added. Crystal Lake, IL.
They also refunded all the EIP/downpayment/taxes I paid so far on the recalled note 7 and recharged me all of it for the new one.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
Click to expand...
Click to collapse
**** man.....i called tmobile in frandor shopping area Lansing mi. They said they got five devices in and couldn't sell any till they heard from there district manager.....Wednesday I go to the store. I'm customer number one..... one employee entering the store before opening tells me they cannot sell the devices according to their district manager.... whole time I'm on the line with tmobile customer support..... they call the district manager and Lord behold 10mins later the process was going through..... turns out they had received 7 devices and sold two on Tuesday evening.......
exchanged mine all the asked for was the box and phone ..i wasn't about to hand over nothing else. guy didn't even open the box, just used it for scanning purposes do i got to keep all my accessories, got 2 of everything now hehehehe....
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
Click to expand...
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Was this the store off cone Blvd OP? Because their employees aren't worth a damn. Haven't been to many other tmobile in gboro, so I have no idea if the others are the same.
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
Cnguyen490 said:
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
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I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I would. You got stores selling the device to people who never had the note 7 to begin with...have people saying they had it ship to stores, It definitely will NOT hurt. This recall showed some ugly inconsistent side to tmobile I think even they want to fix
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Well i show up on the 21, waited a little over and hour at tmobile.
Finally get up there and told they sold out and dont have any more black note 7 and they never got any sliver ones (wife has sliver).
So called a few more stores and same crap no one had any left.
Called the 1-800 number and was told they have to order them to the store. So did so, last night my wife got a text saying her has been ship.
Mines still no update.
But i have talk with a few other people and they said all tmobile needs is just the phone itself. So i plan on keeping my spend. Already upset that i gotta lost my skinomi screen protector and buy a new one, upset that i waited in line that to be told they dont have any. When i first walk in they knew why we where there.
So i will be keeping my box, charger, cable, otg and spen.
And there isnt any deline on the return. BY LAW they have to waive all fees and do the exchange. Doesnt matter how long it takes or what there stock looks like. If you have an effected device they have to exchange it.
douger1957 said:
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
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I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
jfpbookworm said:
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
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My saga gets even more interesting. I just got a text saying that I'm no longer eligible for the Note 7 exchange program. When I went to the T-Mobile website to find out why, there's a bill sitting there for the monthly charge on an S7 that I never got and a deposit and lease payment for the loaner S7 Edge that I never put in service.
Called Thursday to get replacement and was put on a call list....next day got called while at work that phones were in stock and to come before 7pm to get the swap done same day. Got there at 6pm...walked in store they announce a 2hr wait...put name on list with number....2 and a half hpurs later they weren't answering the phone....decide to drive over to check the situation....30 minutes before closing they're door was locked, with a few customers still in the store finishing their transactions......i was pissed but contained, talked to the rep through the door and she apologized and asked me to arrive 10 minutes before opening the next day....i agree. Come back this morning as we agreed 15 minutes before they opened and there was already about 5 people waiting in line....dammit i thought....suddenly the door cracked open the rep from the night before waved me in and gracefully ran through my swap....took about 20 minutes and she was a peach. Glad to have my replacement plus dual accessories including SPen. Didn't power phone till i was ready to root, and kept the sim card removed until phone was rooted and restored with my titanium backup.
Btw i took my original box minus everything in it cause while they should and will return without the box, it really makes their job easier and from what i gathered they are dealing with these swaps from the start of the business day to closing with continuous lines forming.
It sucked being turned away yesterday but today's service left me feeling good.
Just moved from NJ to GA. On the 21st i called a tmobile in Riverdale they had 7 available all blue. They didn't ask for anything the rep went right into the info and got the imei. The phone didnt even have the spen in it. They told me by the time i got there at noon there was only 2 left and they couldnt. Wait till they was done with these because of the process they had to go thru. Only issue i had was that they told me everything would stay the same. But I only had 23 payments left on my note 7 since i preordered it and got it when it cameout. They restarted my payments back to 24 and didnt refund me the $32.50 i had to call tmobile to get that credited back to me. So watchout for that.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Durham NC, had some!
Sent from my SM-N930T using Tapatalk
I just pre-ordered my Sprint Note 8 online at bestbuy.com a couple days ago. Says I will receive it by the 15th. Has anyone received theirs yet? I got the email confirmation of my order but when I login my account on best buy to check order status, I get this error message. The money has already been deducted out of my bank account. Anyone else experiencing this? Just want to make sure my order went through.
I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.
usmaak said:
I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.
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Yeah not sure. Last time I pre-ordered was my s8 plus thru sprint best buy but it was for store pickup, not actual shipping and it was ready for pickup on the release date, not any sooner.
I wonder why VZW was allowed to ship over 2 weeks early. I cancelled my BB order because VZW told me I would not get the 480 for my S7 Edge if I bought from Best Buy. Best buy said I would but once a VZW order was received I pre ordered from VZW last Tuesday and I had the phone on Weds. It sucked that I missed out on the 150 off but I'd be flaming mad if I could not get my 480 bill credit. My bet is anyone who ordered from Best Buy will get their trade in as t says it right on the BB page. Make sure you take screen shots in case you have an issue later.
powerstroke said:
Yeah not sure. Last time I pre-ordered was my s8 plus thru sprint best buy but it was for store pickup, not actual shipping and it was ready for pickup on the release date, not any sooner.
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Yea. I have no idea why in-store pickup wasn't a choice this time around.
I received mine last Thursday or Friday, a week ahead of the official Sept. 15th launch. I purchased the unlocked version.
I pre-ordered mine on Saturday online from bb and was having second thoughts because Verizon had told me I was not going to get the 480 if I did my deal with bb. So I ordered it anyways and logged on to my Verizon the note 8 was on my account already and was able to do the promo with the trade in. 12.75 a month for a note 8 is one hell of a deal. And I got me email saying I'll get it on the 15. Hope sooner
I actually just got a email that mine has shipped. Got tracking info for UPS. Should be here in the next couple days. Excited!!!!
usmaak said:
I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.
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Click to collapse
Same here on all counts.
Mike02z said:
I wonder why VZW was allowed to ship over 2 weeks early. I cancelled my BB order because VZW told me I would not get the 480 for my S7 Edge if I bought from Best Buy. Best buy said I would but once a VZW order was received I pre ordered from VZW last Tuesday and I had the phone on Weds. It sucked that I missed out on the 150 off but I'd be flaming mad if I could not get my 480 bill credit. My bet is anyone who ordered from Best Buy will get their trade in as t says it right on the BB page. Make sure you take screen shots in case you have an issue later.
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I ordered from BB. Received it on the 6th. I tried to trade in my s7 edge online, but the page was experiencing problems. I chatted online and they said I could go in store. So today, that's what I did. The rep said they couldn't give me the promotional price, that I would have to go to best buy, I asked him to ask a manager. Same thing. So, At BB, they tried logging in on the same page I did, same problem. The BB manager called the district manager for Verizon (their buddies) and she said, I Will receive the promotional trade in. She said they should've done it at the corporate store. I told her what they had told me, and she told me she would be there at that store at 630 tonight, and for me to come in and she will personally take care of it! She said we have 14 days from the purchase date to decide if we want to trade in. I will be going there in like 30 minutes. So, I will report back with my findings! Until then...
HeRe4oNeReAsoN said:
I ordered from BB. Received it on the 6th. I tried to trade in my s7 edge online, but the page was experiencing problems. I chatted online and they said I could go in store. So today, that's what I did. The rep said they couldn't give me the promotional price, that I would have to go to best buy, I asked him to ask a manager. Same thing. So, At BB, they tried logging in on the same page I did, same problem. The BB manager called the district manager for Verizon (their buddies) and she said, I Will receive the promotional trade in. She said they should've done it at the corporate store. I told her what they had told me, and she told me she would be there at that store at 630 tonight, and for me to come in and she will personally take care of it! She said we have 14 days from the purchase date to decide if we want to trade in. I will be going there in like 30 minutes. So, I will report back with my findings! Until then...
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Unreal. They need to have a quick online "class" for all corporate Verizon employees so they know the deal. It's a deal struck between best buy and Verizon - this shouldn't be such a hassle for customers. Luckily, the dude at my corporate store already told me I could walk in and give it to them and they'd apply the discount.
All you should need to do is activate it then log into your carrier site. Once the system sees you have a Note 8, the discount should show when you go to the trade in section. At least that is how it worked on Verizon site. Before I activated my Note 8 it said my S7 Edge was worth 175. Once I activated the Note 8 and did their trade in it showed the 480 bill credit option. Just make sure you don't click you want cash. You'll only get the crappy value.
Got mine
I ordered online on the 9/6. I got it on 9/8. The only problem I had was I couldn't activate it because the SIM card number printed on the box was different than the one in the Note 8. After 2 calls to Verizon and 1 call to BB, I was finally able to activate after giving Verizon the correct SIM number. BB screwed up causing me to spend over an hour activating the Note 8. My advice is to check the SIM card in the Note 8 with what is printed on the box if you have problems activating. Otherwise, I'm enjoying the Note 8. But, I'll probably not uss BB again to buy a phone.
Ordered on 24th and received my unlocked Note 8 today.
Ok, Here's my report: The lady I was supposed to be meeting, had an emergency and couldn't show up. She called the store manager and told him what to do. Basically, all they have to do is go into your account and TRY! If the device was on your account, on the line that your note 8 is now on, it will work! If they say it won't, ask them to try anyways and see the trade in value. It will show the "normal" trade in value and underneath is a checkbox labeled - Promotion. Click and then they inspect the phone, blah, blah, blah. $306 for a note 8, 12.75 a month for 24 months.
A side note, the credit is actually $20 off a month for 24 months. I asked about paying off the balance for a future upgrade, he said he wasn't sure how that would work, but thinks you would have to pay the actual current balance and the $20 off a month would roll over to the next phone. However, he was unsure so take that with a grain of salt.
VZW N8 through BB
powerstroke said:
I just pre-ordered my Sprint Note 8 online at bestbuy.com a couple days ago. Says I will receive it by the 15th. Has anyone received theirs yet? I got the email confirmation of my order but when I login my account on best buy to check order status, I get this error message. The money has already been deducted out of my bank account. Anyone else experiencing this? Just want to make sure my order went through.
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I ordered the N8 through BB and here is how it went:
9/5 - received text that my order has shipped
9/6 - received phone and text from VZW that my port was complete, called and tried to get phone activated but no go
9/7 - called to tried to get it activated again, got hung up on several times, they told me it wouldn't work until the 8th at noon
9/8 - noon came at went and no-go, called VZW, BB, Straight Talk and was told that it wasn't going to be live until 9/10, went to BB and VZW store and same thing except BB was very rude and unhelpful. Took to twitter @VZWSupport and @bestbuySupport and within 15 minutes my phone was working. Coincidence?
I love the phone. I installed Bk Disabler and removed the bloat. Tether is now working. I'm hoping someone has a way to disable knox and OTA.
Edit FOUND how to disable OTA in developer options.
Thanks.
Looks like my phone got delivered today. Can't wait to get home to check it out and get it activated. Will it come with a new SIM card or can I use the one from my s8+?
powerstroke said:
Looks like my phone got delivered today. Can't wait to get home to check it out and get it activated. Will it come with a new SIM card or can I use the one from my s8+?
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Unlocked has no sim card. Carrier supplied ones typically do.
Just take the SIM from your s8+ and toss it in the Note8. That's what I did.
Mine is unlocked and I'm on Verizon so after putting in the SIM the phone had to be rebooted and it sat at a funny looking "configuring" screen for about two minutes, then rebooted and it was ready for service immediately. There's no wifi calling option on unlocked but I'm not in a hurry to get it anyways. Not having all that Verizon crap is worth losing ho-hum features IMHO.
ofd now if ups would just get here. like watching grass grow...
Sprint
---------- Post added at 03:39 PM ---------- Previous post was at 03:37 PM ----------
sixtythreechevy said:
Edit FOUND how to disable OTA in developer options.
Thanks.
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thank you!
And it's here!!! Ready to get it up and running