I just pre-ordered my Sprint Note 8 online at bestbuy.com a couple days ago. Says I will receive it by the 15th. Has anyone received theirs yet? I got the email confirmation of my order but when I login my account on best buy to check order status, I get this error message. The money has already been deducted out of my bank account. Anyone else experiencing this? Just want to make sure my order went through.
I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.
usmaak said:
I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.
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Yeah not sure. Last time I pre-ordered was my s8 plus thru sprint best buy but it was for store pickup, not actual shipping and it was ready for pickup on the release date, not any sooner.
I wonder why VZW was allowed to ship over 2 weeks early. I cancelled my BB order because VZW told me I would not get the 480 for my S7 Edge if I bought from Best Buy. Best buy said I would but once a VZW order was received I pre ordered from VZW last Tuesday and I had the phone on Weds. It sucked that I missed out on the 150 off but I'd be flaming mad if I could not get my 480 bill credit. My bet is anyone who ordered from Best Buy will get their trade in as t says it right on the BB page. Make sure you take screen shots in case you have an issue later.
powerstroke said:
Yeah not sure. Last time I pre-ordered was my s8 plus thru sprint best buy but it was for store pickup, not actual shipping and it was ready for pickup on the release date, not any sooner.
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Yea. I have no idea why in-store pickup wasn't a choice this time around.
I received mine last Thursday or Friday, a week ahead of the official Sept. 15th launch. I purchased the unlocked version.
I pre-ordered mine on Saturday online from bb and was having second thoughts because Verizon had told me I was not going to get the 480 if I did my deal with bb. So I ordered it anyways and logged on to my Verizon the note 8 was on my account already and was able to do the promo with the trade in. 12.75 a month for a note 8 is one hell of a deal. And I got me email saying I'll get it on the 15. Hope sooner
I actually just got a email that mine has shipped. Got tracking info for UPS. Should be here in the next couple days. Excited!!!!
usmaak said:
I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.
Click to expand...
Click to collapse
Same here on all counts.
Mike02z said:
I wonder why VZW was allowed to ship over 2 weeks early. I cancelled my BB order because VZW told me I would not get the 480 for my S7 Edge if I bought from Best Buy. Best buy said I would but once a VZW order was received I pre ordered from VZW last Tuesday and I had the phone on Weds. It sucked that I missed out on the 150 off but I'd be flaming mad if I could not get my 480 bill credit. My bet is anyone who ordered from Best Buy will get their trade in as t says it right on the BB page. Make sure you take screen shots in case you have an issue later.
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Click to collapse
I ordered from BB. Received it on the 6th. I tried to trade in my s7 edge online, but the page was experiencing problems. I chatted online and they said I could go in store. So today, that's what I did. The rep said they couldn't give me the promotional price, that I would have to go to best buy, I asked him to ask a manager. Same thing. So, At BB, they tried logging in on the same page I did, same problem. The BB manager called the district manager for Verizon (their buddies) and she said, I Will receive the promotional trade in. She said they should've done it at the corporate store. I told her what they had told me, and she told me she would be there at that store at 630 tonight, and for me to come in and she will personally take care of it! She said we have 14 days from the purchase date to decide if we want to trade in. I will be going there in like 30 minutes. So, I will report back with my findings! Until then...
HeRe4oNeReAsoN said:
I ordered from BB. Received it on the 6th. I tried to trade in my s7 edge online, but the page was experiencing problems. I chatted online and they said I could go in store. So today, that's what I did. The rep said they couldn't give me the promotional price, that I would have to go to best buy, I asked him to ask a manager. Same thing. So, At BB, they tried logging in on the same page I did, same problem. The BB manager called the district manager for Verizon (their buddies) and she said, I Will receive the promotional trade in. She said they should've done it at the corporate store. I told her what they had told me, and she told me she would be there at that store at 630 tonight, and for me to come in and she will personally take care of it! She said we have 14 days from the purchase date to decide if we want to trade in. I will be going there in like 30 minutes. So, I will report back with my findings! Until then...
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Unreal. They need to have a quick online "class" for all corporate Verizon employees so they know the deal. It's a deal struck between best buy and Verizon - this shouldn't be such a hassle for customers. Luckily, the dude at my corporate store already told me I could walk in and give it to them and they'd apply the discount.
All you should need to do is activate it then log into your carrier site. Once the system sees you have a Note 8, the discount should show when you go to the trade in section. At least that is how it worked on Verizon site. Before I activated my Note 8 it said my S7 Edge was worth 175. Once I activated the Note 8 and did their trade in it showed the 480 bill credit option. Just make sure you don't click you want cash. You'll only get the crappy value.
Got mine
I ordered online on the 9/6. I got it on 9/8. The only problem I had was I couldn't activate it because the SIM card number printed on the box was different than the one in the Note 8. After 2 calls to Verizon and 1 call to BB, I was finally able to activate after giving Verizon the correct SIM number. BB screwed up causing me to spend over an hour activating the Note 8. My advice is to check the SIM card in the Note 8 with what is printed on the box if you have problems activating. Otherwise, I'm enjoying the Note 8. But, I'll probably not uss BB again to buy a phone.
Ordered on 24th and received my unlocked Note 8 today.
Ok, Here's my report: The lady I was supposed to be meeting, had an emergency and couldn't show up. She called the store manager and told him what to do. Basically, all they have to do is go into your account and TRY! If the device was on your account, on the line that your note 8 is now on, it will work! If they say it won't, ask them to try anyways and see the trade in value. It will show the "normal" trade in value and underneath is a checkbox labeled - Promotion. Click and then they inspect the phone, blah, blah, blah. $306 for a note 8, 12.75 a month for 24 months.
A side note, the credit is actually $20 off a month for 24 months. I asked about paying off the balance for a future upgrade, he said he wasn't sure how that would work, but thinks you would have to pay the actual current balance and the $20 off a month would roll over to the next phone. However, he was unsure so take that with a grain of salt.
VZW N8 through BB
powerstroke said:
I just pre-ordered my Sprint Note 8 online at bestbuy.com a couple days ago. Says I will receive it by the 15th. Has anyone received theirs yet? I got the email confirmation of my order but when I login my account on best buy to check order status, I get this error message. The money has already been deducted out of my bank account. Anyone else experiencing this? Just want to make sure my order went through.
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Click to collapse
I ordered the N8 through BB and here is how it went:
9/5 - received text that my order has shipped
9/6 - received phone and text from VZW that my port was complete, called and tried to get phone activated but no go
9/7 - called to tried to get it activated again, got hung up on several times, they told me it wouldn't work until the 8th at noon
9/8 - noon came at went and no-go, called VZW, BB, Straight Talk and was told that it wasn't going to be live until 9/10, went to BB and VZW store and same thing except BB was very rude and unhelpful. Took to twitter @VZWSupport and @bestbuySupport and within 15 minutes my phone was working. Coincidence?
I love the phone. I installed Bk Disabler and removed the bloat. Tether is now working. I'm hoping someone has a way to disable knox and OTA.
Edit FOUND how to disable OTA in developer options.
Thanks.
Looks like my phone got delivered today. Can't wait to get home to check it out and get it activated. Will it come with a new SIM card or can I use the one from my s8+?
powerstroke said:
Looks like my phone got delivered today. Can't wait to get home to check it out and get it activated. Will it come with a new SIM card or can I use the one from my s8+?
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Click to collapse
Unlocked has no sim card. Carrier supplied ones typically do.
Just take the SIM from your s8+ and toss it in the Note8. That's what I did.
Mine is unlocked and I'm on Verizon so after putting in the SIM the phone had to be rebooted and it sat at a funny looking "configuring" screen for about two minutes, then rebooted and it was ready for service immediately. There's no wifi calling option on unlocked but I'm not in a hurry to get it anyways. Not having all that Verizon crap is worth losing ho-hum features IMHO.
ofd now if ups would just get here. like watching grass grow...
Sprint
---------- Post added at 03:39 PM ---------- Previous post was at 03:37 PM ----------
sixtythreechevy said:
Edit FOUND how to disable OTA in developer options.
Thanks.
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thank you!
And it's here!!! Ready to get it up and running
Related
If you are planning to buy a ATT phones, wait till Friday all the phones will be at 50% discount including the TILT.
was announced on the RADIO.
More info anyone???
Can anyone provide more info (certain markets, or nationwide?)... or confirm this?
ATT 50% off Blackfriday
This sale is pretty much limited to CA, NV, ID, AZ, NM, UT, HI, OR, WA, CO. You get 50% off on almost any phone (no Iphone or Go Phones included). You however have to be eligible for an upgrade or new line of service. It seems to be a pretty good deal if you are looking to get the tilt or blackberry.
you can check it out here
http://www.cingularfun.com/blackfridaywest/
CA, NV, ID, AZ, NM, UT, HI, OR, WA, CO
Seeing as I dont live in any of those 8 states.... seems I'm out of luck.
great...i live in washington, i could do it..i already got my tilt tho.
Well that sucks, I've only had my Tilt 3 weeks
JohnnyGTO said:
Well that sucks, I've only had my Tilt 3 weeks
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i believe at&t has a 30 day price match offer that includes them dropping their own prices, so you should be able to get the difference refunded if your in one of those states.
brianlb said:
i believe at&t has a 30 day price match offer that includes them dropping their own prices, so you should be able to get the difference refunded if your in one of those states.
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I hope so. I'm calling sales tomorrow because I got mine on the 16th and I'll post back with what they say.
Z
klasikahl said:
I hope so. I'm calling sales tomorrow because I got mine on the 16th and I'll post back with what they say.
Z
Click to expand...
Click to collapse
I await your findings. I live in AZ and I just bought my Tilt like 3 weeks ago so I fall in the 30 days like you
Before I bought mine I asked them if by some chance the Tilt went on sale for cheaper than I got it for (399.99) would they price match. They assured me that it would not go on sale so I insisted the "what if". They agreed that if it did go on sale by some weird chance (like black friday weekend) then they would do a price match.
Still I'm curious what you find out.
Thanks!
TILT price match
Hi Guys!
I got ordered my tilt on 8th and got it on 12th. I think i will be eligible for Price match. I got it on a forced upgrade for 592 USD with tax. Hope i can save some money on it.
Please post your opinions and findings..
.... Raj
I live in St. Louis, MO area, although i'm not on one of those states listed, i bought my phone about 2 weeks ago from an At&t store, not a an authorized dealer and actually store by at&t and that was the first thing i asked my rep was what if the price in it drops the day after Thanksgiving will they offer me that, and she said yes, they have a 30 day price match, also i told them about the amazon.com offer of 200bux plus a 25.00 rebate for a total of 175 for the phone w/a 2 year contract, and they did a pretty close offer of 250.00 and i dont have to pay the 36.00 activation fee, so basically i paid 214 2 weeks ago for it, sure the amazon deal is cheaper, but the in person service is something i dont mind paying a little more for incase there's a mess up w/something i can go back to the store, which is only 5 minutes from me and talk to someone in person and get everything right.
So I just got back from the AT&T store and they gave me an additional $150 credit to my bill since I puchased the phone less than 30 days ago!
Anyone that has purchased their AT&T Tilt less than 30 days ago needs to contact their original point of puchase today and tomorrow only and they will recieve a 50% credit to thier purchase!
SCORE!
Wonder how that works if you bought it from the AT&T web site...
Call customer service. They might have to do a return repurchase maneuver.
Thats what the AT&T rep told me when I called in before visiting my local store where I originally purchased the unit.
What if you bought it from a retailer like CompUSA or from a website like Newegg? Will they still offer you a discount on it or do the retailers have to do that?
I spoke to an ATT rep who told me that if I go into any ATT owned store I can redeem the credit. I hope that's true because I bought the phone on my parent's side of town - hours away.
150$ Refund!!!
I called att sales today and they refunded my credit card 150$ however I didnt qualify for the 100$ mail in refund though.
mdotcooley said:
I called att sales today and they refunded my credit card 150$ however I didnt qualify for the 100$ mail in refund though.
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Click to collapse
what did you say to them?!
I went down to the ATT store I bought mine from and I didn't qualify for the 50% off because-
a) I didn't have the data plan added on my phone (39.99 $/month)
I would have qualified if I just added the data plan on for that month BUT it would have screwed up my super mega ultra ridiculously low plan that already has unlimited internet access.
Was anyone able to pull off the half off without having the pda connect plan that is 39.99? If so, can you PM me the phone number of the ATT store so I can call them and see if they will credit me?
So, I logged into my account to check on the HD7 pricing and it's there now. It shows 499 with a 50 dollar discount, bringing it to 449. I almost pulled the trigger, but I wanted to call and see if they could do something on the price. So, I did. And apparently, they don't have the listing in their system yet!?? Although, she did say she'd try and help out on reducing the price and would call me on Monday (the release day) to get it sorted out. My concern is on release day, I'm sure it's going to back ordered. Anyone else have any experiences to share?
Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.
molten83 said:
Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.
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Maybe I should've just done it today then. I checked all day yesterday (so I thought) and didn't see it on there until around 0650 cst this morning. Now it's not on the site period. Maybe a few calls like mine and they realized they messed up. But, definitely let us know if they get it to you by the 4th. Or at least if I was you, I would call and complain if it didn't get there, no matter if they made a mistake or not.
I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.
VizagDude said:
I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.
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I came to the same conclusion.. I'd like to pick up the phone at the store.. and play with it a bit.. I'm still torn between this phone and the venue pro..
Yeah, I just logged in again and almost pulled the trigger. But, maybe you guys are right and I should wait until I get a chance to mess with it at the store. I'm pretty sure I'm going to buy it anyways and just keep my HD2 just in case I end up not liking it. Worst case scenario is you buy it, unlock it and sell it overseas for a profit anyways.
everytime i go to upgrade phone page it gives me an error !!
Sorry, please try again later.
Our systems are currently unavailable. We apologize for any inconvenience.
anyone else having this problem?
Nope, it shows just fine. Although, the phone isn't listed now. It did the same thing yesterday. It's there all day and then at night, it's gone. I'm still trying to hold out on just dropping the 450..500 after tax on it and see what Tmobile will try to shave off it for me at launch. But, trust me, I've just about put my card info in twice. And had it showed it be delivered before the 8th, or even on the 8th. I would've probably done it.
So I own my phone, no contract and I use TMO US service. If i go to the web site and sign in it wont let me buy the phone!...I mean how stupid is that..because I dont have a contract and I own my phone?...Every time I try to buy it it say Im not eligible for an upgrade even though Im not asking for an upgrade. Very frustrating, and bad business.
nevermind..
I also have no contract but I don't get that message about not being eligible for an upgrade.. it takes me to a list of devices I can buy..
Oddly enough, now it hasn't been up on the site all day. Here's something else to look for. If you just do a search for "hd 7" on the Tmobile site. The Samsung Galaxy Tab comes up with the HD7. It shows the button for upgrade, but you can't buy either one right now. But, it's an indication of it coming.
I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.
Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.
molten83 said:
I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.
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Click to collapse
Sounds about like them. And come to see, they make many revealing mistakes. Like now if you search for the HD7 on the Tmobile website. It will pull that and a listing for the Samsung Galaxy Tab (no price though). You can hit upgrade, but unfortunately it won't take you to the order page like the HD7 did. Well, at least you'll actually get it on the 8th instead of it being shipped on the 8th.
harsaphes said:
Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.
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Click to collapse
Yeah, that is definitely terrible on their part. Who cares if you're on contract or not. It's a NO contract price that you're paying. I would definitely complain when you order it on Monday and at least get them to take off 50 bucks or something for the inconvenience. I mean you do pay for service every month just like everyone else.
I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th
Blueightytwo said:
I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th
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Click to collapse
$379? Wow. What did you pay for? Phone is $250 (before $50 rebate).
sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99
Blueightytwo said:
sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99
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Oh you bought full price with installments. That makes more sense now. Haha.
went to go see the status of my order and it now says we are unable to retrieve the status of your order. Hope the phone is still being processed and hope my card is not charged if they removed my order. anyone else have this problem if you ordered it on 11/01?
I'm having the same problem: unable to retrieve status. And I have no tracking info when I try "track by reference" with my cell number on the UPS site.
So my AT&T store got their N6's in-stock but as everyone knows they were recalled. They have no ETA on when they will have more in-stock BUT told me they can still order one for me threw something called the fulfillment center? They said it would take 3~5 days for it to ship.
Is this true?
If they can have them shipped in 3 to 5 days, why do they have no ETA on getting them? I'm reluctant to order one and then have the wait turn into weeks or even a couple months.
I'm almost thinking about getting an S5 tonight at Best Buy for the Black Friday $1.00 dollars deal. I REALLY want the N6 but my S3 is broken and I'm without a phone right now. It broke a just under two weeks before the N6 was due out so I didn't file a claim for insurance, just held out for the N6 and that damn recall crap happened.
I keep seeing people say they are just going to go get one from Best Buy but when I call any Best buy in my state they tell me they never got N6's and their system shows they never not N6's yet people keep saying here on XDA well I'm just going to go get one from BB etc.
kdoggy said:
They have no ETA on when they will have more in-stock BUT told me they can still order one for me threw something called the fulfillment center? They said it would take 3~5 days for it to ship.
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Click to collapse
First, the stores have been getting their replacement N6's for the past 2 days. Some stores got them in Tuesday, the ones near where I live got them Wed. Chances are high that, if your local stores don't have them already, they'll get them Friday.
As for "direct fulfillment" taking 3-5 days, it's kind of a random thing. I ordered one around noon on Tuesday with overnight delivery, and it showed up at my door Wed morning. (However, the AT&T website and the call centers all insisted it wouldn't ship until sometime in December.) I've read of some people taking a day or two before they ship out, and then another 2 days for actual delivery. It also depends on if AT&T has physical stock. (Also, if you order on black Friday, it's possible that no one will ship it until the following week - due to the holiday.)
If you want the nexus 6, I'd call your local corporate stores (more than one) Friday around 1pm to see if they got their daily shipment yet and if any nexus 6's came in.
Interesting that the AT&T store did not have any clue when they might receive a re-stock. I also checked another one that is in my local mall, I do not know if it's a corporate store but they said a few weeks.
I do know that no Best Buys in my state show any N6's have ever come in, one of the guys checked the computer for me.
I will go try the AT&T store tomorrow. I would rather SEE the phone I'm actually getting and not wait for it to just show up on my door step!
Thanks for the update. Side note this delay has allowed for my Digitronics TPU Gen 2 N6 case to be here when I do get my phone. Suppose to be delivered tomorrow!
N6 AT&T
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
I ordered mine before Thanksgiving from AT&T website and it arrived yesterday, haven't had any trouble with mine.
adamrandaustin said:
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
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yeah I was able to pick up a Nexus 6 from ATT store yesterday here in Michigan, actually Angola, IN across board from me and I think My local ATT store has couple too and we are actually kind out away from any major city and they had them in stock and I was really surprise they did.
I should have updated the thread. I ended up finding one at one of the Corporate stores here in Grand Rapids, Michigan.
They got them in on Friday.
The At&t store here in Salem, Oregon has them, I just got mine today. The website wouldn't tell me a shipping date so I popped in on the off chance they had them in since the recall. The rep told me they just came in yesterday and were in the back still, then went and got me one. Seems they only have the midnight blue though.
UPDATE.
adamrandaustin said:
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
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Click to collapse
I finally found the phone after calling around to other at&t stores in nearby towns. Lesson learned; even though one employee from one store says noone has it, keep checking. They don't know and they dont care. They had three of them in stock and not a whole lot of accessories. As i was buying it, a lady asked me what phone it was and picked one up clueless. The employees barely know what they're selling if it's not a Samsung or iphone. The emoloyees had no idea they were the only stire with the phone in stock. So, the stores don't talk to one another and these were corporate stores, noy authorized retailers.
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
I ordered one through customer service last night. They said nothing about shortages, but I wouldn't be surprised. Customer service is stocked full of liars.
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
dkb218 said:
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
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Click to collapse
That and this is no "promotion." Samsung, through their sales agent T-Mobile, is required by law to accept defective units in exchange for as long as they are out in the wild. They don't need the original packaging.
That said, if all you present is a phone, that's all T-Mobile is required to give you in exchange. They don't have to give you the box and the goodies that came with it.
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
pete4k said:
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
Click to expand...
Click to collapse
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
DeadPhoenix said:
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
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When I exchanged mine, they asked for the box as it was easier for them as it had the SKU number on it they could scan rather than look for it in the account notes and copy paste it. They said it wasn't required and that I could have it back if I wanted (they didn't give it back.) This was the same for the loaner they took back in the store as well. When they went to get my EIP cleared so I could get the new phone, they made me give back the loaner and the retail CS rep that was on the phone with the store processed that return too. Took about an hour and 15 minutes but I love my new device and my account seems all in order after two EIP refunds and a new phone added. Crystal Lake, IL.
They also refunded all the EIP/downpayment/taxes I paid so far on the recalled note 7 and recharged me all of it for the new one.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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**** man.....i called tmobile in frandor shopping area Lansing mi. They said they got five devices in and couldn't sell any till they heard from there district manager.....Wednesday I go to the store. I'm customer number one..... one employee entering the store before opening tells me they cannot sell the devices according to their district manager.... whole time I'm on the line with tmobile customer support..... they call the district manager and Lord behold 10mins later the process was going through..... turns out they had received 7 devices and sold two on Tuesday evening.......
exchanged mine all the asked for was the box and phone ..i wasn't about to hand over nothing else. guy didn't even open the box, just used it for scanning purposes do i got to keep all my accessories, got 2 of everything now hehehehe....
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Was this the store off cone Blvd OP? Because their employees aren't worth a damn. Haven't been to many other tmobile in gboro, so I have no idea if the others are the same.
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
Cnguyen490 said:
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
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I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I would. You got stores selling the device to people who never had the note 7 to begin with...have people saying they had it ship to stores, It definitely will NOT hurt. This recall showed some ugly inconsistent side to tmobile I think even they want to fix
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Well i show up on the 21, waited a little over and hour at tmobile.
Finally get up there and told they sold out and dont have any more black note 7 and they never got any sliver ones (wife has sliver).
So called a few more stores and same crap no one had any left.
Called the 1-800 number and was told they have to order them to the store. So did so, last night my wife got a text saying her has been ship.
Mines still no update.
But i have talk with a few other people and they said all tmobile needs is just the phone itself. So i plan on keeping my spend. Already upset that i gotta lost my skinomi screen protector and buy a new one, upset that i waited in line that to be told they dont have any. When i first walk in they knew why we where there.
So i will be keeping my box, charger, cable, otg and spen.
And there isnt any deline on the return. BY LAW they have to waive all fees and do the exchange. Doesnt matter how long it takes or what there stock looks like. If you have an effected device they have to exchange it.
douger1957 said:
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
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I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
jfpbookworm said:
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
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My saga gets even more interesting. I just got a text saying that I'm no longer eligible for the Note 7 exchange program. When I went to the T-Mobile website to find out why, there's a bill sitting there for the monthly charge on an S7 that I never got and a deposit and lease payment for the loaner S7 Edge that I never put in service.
Called Thursday to get replacement and was put on a call list....next day got called while at work that phones were in stock and to come before 7pm to get the swap done same day. Got there at 6pm...walked in store they announce a 2hr wait...put name on list with number....2 and a half hpurs later they weren't answering the phone....decide to drive over to check the situation....30 minutes before closing they're door was locked, with a few customers still in the store finishing their transactions......i was pissed but contained, talked to the rep through the door and she apologized and asked me to arrive 10 minutes before opening the next day....i agree. Come back this morning as we agreed 15 minutes before they opened and there was already about 5 people waiting in line....dammit i thought....suddenly the door cracked open the rep from the night before waved me in and gracefully ran through my swap....took about 20 minutes and she was a peach. Glad to have my replacement plus dual accessories including SPen. Didn't power phone till i was ready to root, and kept the sim card removed until phone was rooted and restored with my titanium backup.
Btw i took my original box minus everything in it cause while they should and will return without the box, it really makes their job easier and from what i gathered they are dealing with these swaps from the start of the business day to closing with continuous lines forming.
It sucked being turned away yesterday but today's service left me feeling good.
Just moved from NJ to GA. On the 21st i called a tmobile in Riverdale they had 7 available all blue. They didn't ask for anything the rep went right into the info and got the imei. The phone didnt even have the spen in it. They told me by the time i got there at noon there was only 2 left and they couldnt. Wait till they was done with these because of the process they had to go thru. Only issue i had was that they told me everything would stay the same. But I only had 23 payments left on my note 7 since i preordered it and got it when it cameout. They restarted my payments back to 24 and didnt refund me the $32.50 i had to call tmobile to get that credited back to me. So watchout for that.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Click to collapse
Durham NC, had some!
Sent from my SM-N930T using Tapatalk
OK, calling T-Mobile and they claim they'll bill me for the Note7. Well, that makes no sense as I paid when I bought it. But just to get more info, I called the Samsung return line. They'll mail you a fireproof box and let you mail it back.
First, you go through someone who tries to convince you it's easier to take it back to T-Mobile. That may be true. Then you get the return group. They handle the phone, screen protectors and cases. Another group handles other return items.
With no receipts, you get $874 (IIRC) for the phone, $25 for a case and $10 for a screen protector. With receipts you get what you paid.
Two of three told me no returns on the wireless charger. One said yes on the charger purchased 3rd party.
One said $100 for the Gear VR. One said no return on Gear VR purchased 3rd party, and was cagey on any refund for a promo Gear VR. All said you'd get a check.
Procedure was to send an email listing all items you wanted refunds on with any receipt copies. (I think you can then check if everything is approved for refund before sending it back.) They'd send fireproof box in 5-7 days. You return box with refund items. Check arrives about 2 weeks later. All said additional $25 loyalty payment or $100 if you exchanged for another Galaxy.
I've got two phones, two VRs (one purchased and one promo) and a wireless charger that are useless. If I can return the charger and VRs, I'll go that route instead of direct to T-Mobile.
Has anyone else gone direct to Samsung?
T-Mobile removed my Note 7 from my account and Samsung sent me a fireproof box on 10/17 and they received it 10/24 with my case and screen protector. I already returned most my accessories to Amazon for full refunds. 2 weeks will be this Monday. I haven't received my check yet
I still have my Note 7. I've haven't had any heating issues, and even charged it overnight. Am keeping it until am forced to return it. Power House!
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Talking to samsung now.
I call tmobile store every day looking for a black s7 edge (my old phone). No one has any.
Finally called the 1800 number and got someone who knows something. The lady said the black s7 edge has been pull from there site and they cabt even order them. So there isnt anything they can do if i want the black model.
So calling samsung now. Hopefully all will work out and they give me the phone i want.
If not then idk. Probably leave samsung all together, even tho ive been with them since the s2
---------- Post added at 10:00 AM ---------- Previous post was at 09:31 AM ----------
Just got off the phone with them.
They set it up for someone from there company. To meet me. (sounds weird)
But got transfer from over sea to the US. The US lady said that they will contact my via phone. Setup a meet in the area. They will inspect the phone to verify all information.
Then i will be giving the BLACK tmobile s7 edge.
They will then pay for any acc i bring.
After that i will have to contact tmobile and let them know i did the exchange via samsung. (guess so tmobile can still charge me, i dont know ill have to see on that part).
They did say they will refund the difference and a small amount for all the trouble. Which i am guessing is the $100 that you get in store.
Has anyone gotten a refund for anything other than screen protector or case? I'm wondering about the Gear VR and the Samsung wireless charger we bought.
SkyPhone said:
Has anyone gotten a refund for anything other than screen protector or case? I'm wondering about the Gear VR and the Samsung wireless charger we bought.
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both of those items are not specific to the NOte 7 so you probably wont be getting a refund especially from what I have been reading. Plus its not like you cant use it with the other Samsung products out there.
playya said:
both of those items are not specific to the NOte 7 so you probably wont be getting a refund especially from what I have been reading. Plus its not like you cant use it with the other Samsung products out there.
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We bought them because Samsung sold us a device that would work with them. Now we don't have anything that will work with them. It's financial harm to us caused by their recall. We shouldn't have to keep devices we paid for that are useless to us or take a loss by trying to resell as used. We were told by the Samsung rep that we'd be reimbursed, but it's not clear if he was correct.
SkyPhone said:
We bought them because Samsung sold us a device that would work with them. Now we don't have anything that will work with them. It's financial harm to us caused by their recall. We shouldn't have to keep devices we paid for that are useless to us or take a loss by trying to resell as used. We were told by the Samsung rep that we'd be reimbursed, but it's not clear if he was correct.
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I completely understand what you're trying to do but understand either one of those items are not specific to the Note 7 it's not like they won't work with other Samsung products.That may be what they tell you, I have come across other people with the same situation that have been told because they can be used with other Samsung products that there was no refund available for them. Don't hurt to try though good luck
SkyPhone said:
OK, calling T-Mobile and they claim they'll bill me for the Note7. Well, that makes no sense as I paid when I bought it. But just to get more info, I called the Samsung return line. They'll mail you a fireproof box and let you mail it back.
First, you go through someone who tries to convince you it's easier to take it back to T-Mobile. That may be true. Then you get the return group. They handle the phone, screen protectors and cases. Another group handles other return items.
With no receipts, you get $874 (IIRC) for the phone, $25 for a case and $10 for a screen protector. With receipts you get what you paid.
Two of three told me no returns on the wireless charger. One said yes on the charger purchased 3rd party.
One said $100 for the Gear VR. One said no return on Gear VR purchased 3rd party, and was cagey on any refund for a promo Gear VR. All said you'd get a check.
Procedure was to send an email listing all items you wanted refunds on with any receipt copies. (I think you can then check if everything is approved for refund before sending it back.) They'd send fireproof box in 5-7 days. You return box with refund items. Check arrives about 2 weeks later. All said additional $25 loyalty payment or $100 if you exchanged for another Galaxy.
I've got two phones, two VRs (one purchased and one promo) and a wireless charger that are useless. If I can return the charger and VRs, I'll go that route instead of direct to T-Mobile.
Has anyone else gone direct to Samsung?
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I like to know, did they pay you back the tax they charged on the phone and accessories?
I sent my phone back to samsung direct in their "fire proof box". The customer service rep told me to put all accessories I bought for the Note7 in the box. If I had no receipt I would get market value for them. It was just the items I bought from ebay. I called yesterday to check the status since it has been 15 days now since they received it and she confirmed they have my phone and check will be mailed by end of the week. My phone was bought through Tmobile installment plan and was removed from my account without me turning the phone in so I am attempting to double dip for their inconvience. I have a V20 and hate it.
rxkelly75 said:
I sent my phone back to samsung direct in their "fire proof box". The customer service rep told me to put all accessories I bought for the Note7 in the box. If I had no receipt I would get market value for them. It was just the items I bought from ebay. I called yesterday to check the status since it has been 15 days now since they received it and she confirmed they have my phone and check will be mailed by end of the week. My phone was bought through Tmobile installment plan and was removed from my account without me turning the phone in so I am attempting to double dip for their inconvience. I have a V20 and hate it.
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I'd appreciate it if you'd confirm that you get reimbursed for anything other than a screen protector and case.
Those two items I was told will be reimbursed at market value of $25 for case and $10 for protector.
I've got the V20 also. It's not as nice as the N7, but at least it's rooted and I can run Google Assistant. I'd really like to use the Gear VR, but that seems impossible.
SkyPhone said:
I'd appreciate it if you'd confirm that you get reimbursed for anything other than a screen protector and case.
Those two items I was told will be reimbursed at market value of $25 for case and $10 for protector.
I've got the V20 also. It's not as nice as the N7, but at least it's rooted and I can run Google Assistant. I'd really like to use the Gear VR, but that seems impossible.
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When and if this check gets here I will confirm.
Have you gotten the check back from Samsung yet? Skeptical if I should return my phone back to them..
vmalkan said:
Have you gotten the check back from Samsung yet? Skeptical if I should return my phone back to them..
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Still no check here
We just got the fireproof boxes. We sent an email listing the items we proposed to return (exactly according to the reps instructions by phone), but haven't heard anything yet. We're planning to wait until they confirm what we can return and the refund amount.
I just received 2 emails from Samsung that my ticket was approved and I will receive my check for $924.49 in 2 to 3 days by UPS. No tracking number though.
thats good.
i am still waiting on my s7 edge to come.
They gave me a tracking number a few days ago but still havent updated pass billing.
There suppose to be sending me a s7 edge and taking back my note 7. I dont know how they are going to do the price different or tmobile EIP.
I guess i will see.
The only thing that i can see that isnt right, right now is the ups billing is for 1.0lb Which isnt the right weight if they are suppose to send a return box and new phone.
Well i guess we will see what happens. This has been a long long process.
Well today I received my check 8 days after the 169 samsung email
I still have my note 7. if I return it, will they refund the money I paid so far to T-Mobile? I preordered it.
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zbms said:
I still have my note 7. if I return it, will they refund the money I paid so far to T-Mobile? I preordered it.
Sent from my SM-N930T using Tapatalk
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I was wondering that too about my preorder money. I wonder how people got their note7 off eip without turining them in. I wonder if it's because they switched to using another phone.