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I can answer my own question... NOT FROM SIMPLYELECTRONICS.NET
Why?
Trying to deal with them has been harder than performing brain surgery in the dark with one hand tied behind my back.
Ordered a white Note on January 25th. They needed extra identity verification (aka the documents they need to defraud me a month from now). I order from B&H all the time with orders exceeding $2,000 without having to verify my identity.
Fine, I played their game, January 28th rolls around and it can't ship till next week because they are backed up. I tell them forget it, to cancel it, and I will get it from someone else who can do business professionally.
Between January 28-30. I have FOUR comfirmation email cancelling my order from TWO diff reps and from the
[email protected]
email. Now today, February 2, I receive an email that my order has shipped and here is your tracking number...
Scammers folks. Terrible customer service. Been sitting on the phone for ONE HOUR trying to talk to someone live....no one will pick up. No one is returning my emails. I just filed for fraud on my credit card, I will refuse the package when it arrives, telling you guys here, and also prepping my attorney for anything.
SimplyElectronics.net is not professional, not prompt, sketchy, involved in fraud throughout Europe, and by far the worst company I've ever dealt with.
I pretty much agree with you.
I ordered an HTC Flyer last August. It took about two weeks before they sent it out. The tracking code was emailed two days after shipping the parcel. And then DHL decided to f*ck up the delivery - returning the parcel to UK. After a month and a dozen emails I finally got my money back.
On November I noticed that they were selling the Flyer very cheap - around 330€ for the 3G model (here in Finland it's 700€) so I decided to order it again. A few days after the payment I was asked for identification which I sent immediately. Two days after this I was informed that ALL of the 3G Flyers were "damaged" during delivery and couldn't be sold. That's bull****. Another few weeks of waiting and I got my money back.
And then the Note. It took a week to send it, even though the web page says it will be shipped in 1-2 days. Eventually got my Note but it's an HK model and there was no pre-filled warranty card included. So no chance of a possible warranty service here then.
Simplyelectronics appears to have little to none physical stock - all they do is hunt cheap items, ship them to the UK and off to customers. If they advertise a price and run into problems and are unable to purchase the item for a cheap price, they come up with an excuse like the damaged boxes with the Flyer. Different camera forums have also reported similar behaviour.
I won't be purchasing anything from Simplyelectronics anymore.
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
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Caps necessary?...ignorant
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them...
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Because at that time they were one of the very few offering the white Note, and since they ship from UK I was able to avoid VAT.
I got mine from Expansys uk. I did have to verify my address but I haven't ordered from them before. Next day delivery though and I was very pleased.
Sent from my GT-N7000 using xda premium
Also ordered mine from eXpansys. Great support, friendly and quick staff. Also, even though online system told me estimated availability was 2-5 business days, I received my package overnight ... and we are talking international shipping!
I am in no way affiliated with eXpansys, nor do I receive monetary compensation for posting my experiences ;-) Just wanted to do a shout-out for awesome service.
I'm planning to get one for my gf for christmas but i'll only have a weekend in the US to purchase one and have to make sure I get one.
Are they in stock at AT&T stores nationwide? I'm going to be in south florida (miami/ft. lauderdale area) and just want to make sure. I tried ordering on AT&T's website but you can't purchase it without a contract, I hope it's not like that in store too.
Any suggestions?
Simply put, are they in stock everywhere or will I have a hard time finding one?
g33zy said:
Simply put, are they in stock everywhere or will I have a hard time finding one?
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Hard to say, I bought mine the first the day it came out. The AT&T store where I got it only had one (the one I bought) but maybe in miami they´ll have more because it's a larger city!!!
I didn't have to get a contract, but some people have reported they were forced to get a contract at AT&T retail stores
robb13 said:
Hard to say, I bought mine the first the day it came out. The AT&T store where I got it only had one (the one I bought) but maybe in miami they´ll have more because it's a larger city!!!
I didn't have to get a contract, but some people have reported they were forced to get a contract at AT&T retail stores
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I had same experience, it looks like most AT&T stores had 1-2 quantities, best to call if interested maybe you can get a $100 reduction due to employee false advertising (a mistake made during my transaction but honored)
Thanks for the replies... This will be the weekend the make it happen so *fingers crossed*
At least there isn't a mad rush for them it doesn't seem.
As others have suggested call ahead. I went in yesterday not thinking they'd have them. They haven't gotten their display units in and only had two in stock. The salesman said since November they only sold one. Most people don't know about the camera yet and Samsung hasn't done its national campaign yet.
I'm in NY, had to hit 3 different stores - 1 didn't even carry it, 1 tries to sell me a contract to get it, in the third store I asked for a manager because I wanted to buy it full retail without a plan, finally walked away with it in my bag. Oh yea, i love this thing!
Generally you can go to the AT&T website, find the Galaxy Camera, click on "Check In-Store Availability", and then give the Zip Code for where you are interested. Any that say "OUT OF STOCK" are indeed, out or never had. For "IN STOCK" it is best to call first unless you don't mind driving. Stock is based on the previous day's updates, and you never know who might have been there first.
Well, just to update everyone, it was a no go.
None of the stores in the Miami/Ft.Lauderdale area had them in stock.
Thankfully they have started popping up on amazon so i went ahead and got it there. Also kinda happy that I got the unlocked one also since i wouldn't be using it on AT&T anyways.
So the camera is with a friend of mine and i'll be getting it next Friday.
I reserved the Galaxy s4 at my local Sprint store on Monday. Walked in today and they had 8 available. So needless to say, you might want to check your local Sprint store to see if they had any shipments because mine did. By the way I returned the HTC One for this phone and I couldn't be happier.
Sent from my SPH-L720 using xda app-developers app
Sent from my SPH-L720 using xda app-developers app
Sprint won't be my carrier but if they have them in store I would stop by just to check out the phone in person, assuming they have one for display.
Our 2 local sprint stores and BB all got the Sprint S4's in today. I almost bought one, but they would not match the online price of $149 that I could get on sprint.com by adding a new line. So I came home and ordered one up instead. $100 is a $100. But it was nice to play with one in the store a bit before making the final decision.
jejb said:
Our 2 local sprint stores and BB all got the Sprint S4's in today. I almost bought one, but they would not match the online price of $149 that I could get on sprint.com by adding a new line. So I came home and ordered one up instead. $100 is a $100. But it was nice to play with one in the store a bit before making the final decision.
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Wait, what? I thought Sprint delayed all of the S4s. When I called BB about my pre-order yesterday to see if it was affected, all I got was that it wasn't in yet and they wouldn't get any sort of an ETA because of them using drop shipment to (supposedly) get it there faster. I may have to drop in today and see what's up with that. >.>
Edit: Just did so. According to the rep I spoke with, Samsung only shipped the ATT phones. All other carriers' S4s have yet to show up. Anyone else running into something similar?
Hssarth said:
Wait, what? I thought Sprint delayed all of the S4s. When I called BB about my pre-order yesterday to see if it was affected, all I got was that it wasn't in yet and they wouldn't get any sort of an ETA because of them using drop shipment to (supposedly) get it there faster. I may have to drop in today and see what's up with that. >.>
Edit: Just did so. According to the rep I spoke with, Samsung only shipped the ATT phones. All other carriers' S4s have yet to show up. Anyone else running into something similar?
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We went into the Sprint store shortly after they opened on Saturday just to see if they might have received any. I'd heard the delayed rumors too, so was not shocked when they said no. Mgr said he'd got an email the night before saying they might try to scrape a few together and get them there, so check back later. Basically the same story at the BB store 2 blocks away. Called later in the day and the Sprint store had them in. So I went in and played with it for a while. When they could not price match the web price, we went over to BB. They had also received the phones but would not match the price either.
All were Sprint phones, both colors, 16gb. They are getting delivered for retail sales, at least in some areas. Guaranteed. You can call the Sprint or BB stores in Rogers and Bentonville Arkansas to confirm it, if you'd like. They may all be sold out by now as there were folks lined up to look at them, but they had them for a while yesterday, at the least. I had a black one in my hands and ready to buy until the ad match snafu came up.
Sprint stores in NJ had them...but the store by me only had 6, 3 white / 3 black...I walked in after 3hrs of them being opened and they still had 4.
jejb said:
We went into the Sprint store shortly after they opened on Saturday just to see if they might have received any. I'd heard the delayed rumors too, so was not shocked when they said no. Mgr said he'd got an email the night before saying they might try to scrape a few together and get them there, so check back later. Basically the same story at the BB store 2 blocks away. Called later in the day and the Sprint store had them in. So I went in and played with it for a while. When they could not price match the web price, we went over to BB. They had also received the phones but would not match the price either.
All were Sprint phones, both colors, 16gb. They are getting delivered for retail sales, at least in some areas. Guaranteed. You can call the Sprint or BB stores in Rogers and Bentonville Arkansas to confirm it, if you'd like. They may all be sold out by now as there were folks lined up to look at them, but they had them for a while yesterday, at the least. I had a black one in my hands and ready to buy until the ad match snafu came up.
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Haha your first paragraph was just be way my several went at one of my local corporate store I reserved a handset at. But when I called a friend at another corporate location just a few towns south of me, she said she had a huge supply but we're running low rapidly. And even at 10:15am the store was PACKED! So in turn, I had a feeling that some stores may have some supply. Which was exactly what happened. Funny, cause the 2 BB stores in Mt area have the Samsung booths. Neither were displaying anything. Which I thought was unusual, cause even though there is a delay, I would have thought that they would at least wanna show Em off
Sent from my SPH-L720 using Tapatalk 2
I got mine! 4.2.2 is alot different. Menu's have more to it. Overall I am liking the GS4. Bigger screen, smoother and faster than my GS3. I cant wait until a solid root is out there and for Ktoons OC kernel to come out! I can see this thing rocking 2.5 GHZ with it's quad core! My Quadrant score is already 12,772 stock, so I'm thinking 18,000 is possible!
I'm going to get mine right now! My local sprint store still has some left over from launch. And they're expecting more in tomorrow. Nice inventory scare tactic samsung
Spoke to a sprint employee on the 24th(after they stopped taking pre-orders) and was told they'd only get enough S4s to satisfy pre orders and then would have to wait for "a week or so" for a shipment of S4s for the general public. So I preordered from amazon and they said they'd ship the today and deliver May 1st. But yesterday I called local sprint stores and 3rd one I called said they had one left in white. Amazon preorder cancelled shortly their after . Any way what I took away from this fro any one still looking for S4s is that some sprint stores have general public stock but generally the bigger stores closer to downtown (I'm in Houston). The stores that only have pre order stock just don't know what the hell they are talking about .
I'm in Houston too and got mine from the Westpark store. They had plenty of them. Like 50 or so! Don't know about today though.....
Sent from my SPH-L720 using xda premium
I must have gotten lucky, because I ordered mine online from Sprint Saturday the 28th in the afternoon (pst), and received a shipping notification Sunday at 10AM and received my shipment Monday morning at 9:45 AM. Needless to say I was happily shocked
I was able to use Upgrade Now for $100 fee. They bought my cracked E4GT for $64. They said they had 13 white and 8 black.
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Hey. What's this thread for? It starts like it was meant as a reply.
Imaginos said:
Hey. What's this thread for? It starts like it was meant as a reply.
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I think it's meant to inform people that they are available at stores because there was originally talk of a shortage
Sent from my SPH-L720 using xda premium
Wait. What? My unspecified area's sprint phone store sells new phones on and after the release date? Inconceivable!
Imaginos said:
Wait. What? My unspecified area's sprint phone store sells new phones on and after the release date? Inconceivable!
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The release date was pushed back because word of a possible shortage, and several sites were on backorder..... smartass
Sent from my SPH-L720 using xda premium
My local sprint store in memphis also has/had a bunch in stock opening day. I leisurely walked in not expecting them to have it, but they had about 10 left at closing in Saturday
Sent from my SPH-L720 using xda app-developers app
I lucked out, my local Best Buy had a few Chromecasts in stock, and I was able to get one. I had to ask at the register though, as they had them stashed away in the back.
Also, my receipt did have the promo code for the three months of free Netflix streaming.
Watching a stream of the Super Series '76, Russian Red Army versus the Philadelphia Flyers on my television through the Chromecast right now. It's pretty nifty.
Now once I get the one I ordered from the Google Play Store, I'll have one for the television in the basement too!
My local best buy said they won't be getting them for 3 weeks! I'm wondering if I asked the wrong person..
hpatel said:
My local best buy said they won't be getting them for 3 weeks! I'm wondering if I asked the wrong person..
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probably that person didn't know.
I know the BB i went to had some (but sold out by the time I got there). First two guys I asked didn't know what it was, next guy said that they won't carry it till next week
I got mines today!. I called the bestbuy by my job and the girl told me that they had 8 in stock but to get there fast...she wasn't kidding I went in and there was a buy behind me buying one to. I called about a hour later and they sold out! I tried it out at work and it's great! When I got home I set it up again and netflix really does stream in HD very very clear. Now that the sdk is released I can't wait to see what kind of support we will see for it I'm in love with it this is really the future of TV.:good:
I talked to someone at the local store and they said they would be getting there's tomorrow. Hopefully they will have them when they open.
Mine got them tonight. Reserved it from the site and picking it up tomorrow.... got one from Amazon coming Tuesday as well
Sent from my Nexus 10 using Tapatalk HD
Got mine at a local Best Buy also.. On the website pretty much all of them in the immediate area were sold out, luckily this other one just had a truck come in with the first of their shipment. The guy in the TV section and the girl at the register told me it was asked about ALOT lol
Code still worked for Netflix also
Also got mine from my local Best Buy... They only had 7,and they weren't on the sales floor. The guy didn't even know what I was talking about, but I asked him to check the system and he found them in the back. One other person was there for them, and he bought 3.
Sent from my SGH-T889 using Tapatalk 2
Yup, popped over to my BB this evening around 9 pm, and when I got there (back in the laptop/iPad area) I noticed one of the Geek Squad guys was on stocking duty...and one thing he was stocking on the peg rack was about 10 of the Chromecasts (peg didn't even have a tag on it yet). Once I waited for him to finish, I went over a picked up 2 of them. Though I did notice that while I waited for him to stock the shelf about 2 different BB employees grabbed one each, presumably to pay for them at the end of the night.
Interesting this is, before I headed over there, I saw online that that store (plus maybe one other that was several miles away) had them in stock for store pickup...but after I got home around 10pm, I looked online again and they only listed "Ship to Store - 3-5 days"...now unless the rest were snatched up by employees during the last 45 minutes of business hours, I can't imagine that customers bought them up, but who knows. Anyways I'm considering myself lucky to have gotten hooked up!!
By the way, is there a dedicated XDA forum branch for the Chromecast development or other discussion, other than this area? I'm assuming that there at least will be since the SDK is being released and many cool things should be on the horizon.
as a Best Buy employee, I'm proud to say, as soon as it came off our truck last night, I begged my manager to let me buy it before we closed. but in all fairness, just call your local store in the morning and see if they have any in yet. most stores only received 10 initially, but i know my store is getting another 35 in the next day or two.
just call and ask, if they have it, go buy it asap
reloaded89 said:
as a Best Buy employee, I'm proud to say, as soon as it came off our truck last night, I begged my manager to let me buy it before we closed. but in all fairness, just call your local store in the morning and see if they have any in yet. most stores only received 10 initially, but i know my store is getting another 35 in the next day or two.
just call and ask, if they have it, go buy it asap
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Hey thanks for chiming in here. I guess your experience goes to further support my observation at my local BB at around 8:45 pm local time this evening. Again as I said, it appeared that they were only then unpacking/unboxing these items and setting them up on store shelves. In the case of my store, they put it on an unlabeled peg tucked away on the same tiny wall as other miscellaneous USB dongles, almost like they didn't have a proper home for it (and in that case, good luck to anyone who is hoping to locate it in the store without first asking a BB employee to look it up!). At any rate, it appears that at least anyone with any tech savvy (i.e. BB employees and XDA members, lol) are all over these things, so I second reloaded's suggestion - unless you've already placed an online order somewhere, forget the online vendors and try hitting up your local Best Buys tomorrow AM, and then in the coming days. That is undoubtedly going to be your absolute best bet.
Was able to snag 2 at my local best buy. 1 for me, and another to see if I can flip for more money on eBay if they are as hard to come by as the nexus 4 launch. Here's to hoping !
Sent from my HTC One using xda app-developers app
Wow....I just checked also. At 7:45 I called the only BB online close to me that still had them available. The girl checking told me the truck arrived not to long ago with 16 in the shipment. When I got mine (as stated earlier) at 8pm, they still had most left..Checking on the website again, they are ship to store now..
Jesus these things are like hotcakes lol...They are selling on Ebay for a pretty penny too!!
First Best Buy I went to this morning swore up and down there was no way to get them until next week. After asking another employee to check the SKU(9071056) and told me they did not have any in stock but the store about 10 min away still had all 10.
Ran over to the other store.. just as others have already said.. it was in the laptop section. They were still in a box on the counter. Netflix code was printed on the receipt.
Mine only had 3 when I got there (they were in a box by the online pick up guys) I got one and while I was chatting with the sales guy about it (he had a ton of questions) some geek squad came by and swooped up the other 2 to put on reserve for an online order. I was close to not getting mine too...
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I went to the 24 hour union square bestbuy the moment I saw you all saying bestbuy had it. I have mine backordered on Amazon so my patience was thin. The guys never hear or saw it before and had to hunt it down for a friend and I. I picked up 3 (my room, living room, girlfriend) and my cruel friend picked up the remaining 7 (wonder why). The workers got hyped by what we told them and said they guess they would pick one up at the next shipment and then a customer walked up and saw then said wow you cleaned house.
Going to try to find one of these today. Going to call ahead first when they open at 10am, hopefully they'll know what I'm talking about. lol.
Bought mine from Best Buy yesterday. Wasn't even on the shelf yet and heard I was the second person to buy one. Got the netflix offer too. I'm loving it.
beanboy89 said:
Going to try to find one of these today. Going to call ahead first when they open at 10am, hopefully they'll know what I'm talking about. lol.
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Just called, and they had none in stock, but said they might be getting 10 in tonight.
Got mine from Best Buy yesterday, just got the code for NetFlix in an email today.
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
I ordered one through customer service last night. They said nothing about shortages, but I wouldn't be surprised. Customer service is stocked full of liars.
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
dkb218 said:
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
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That and this is no "promotion." Samsung, through their sales agent T-Mobile, is required by law to accept defective units in exchange for as long as they are out in the wild. They don't need the original packaging.
That said, if all you present is a phone, that's all T-Mobile is required to give you in exchange. They don't have to give you the box and the goodies that came with it.
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
pete4k said:
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
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Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
DeadPhoenix said:
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
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When I exchanged mine, they asked for the box as it was easier for them as it had the SKU number on it they could scan rather than look for it in the account notes and copy paste it. They said it wasn't required and that I could have it back if I wanted (they didn't give it back.) This was the same for the loaner they took back in the store as well. When they went to get my EIP cleared so I could get the new phone, they made me give back the loaner and the retail CS rep that was on the phone with the store processed that return too. Took about an hour and 15 minutes but I love my new device and my account seems all in order after two EIP refunds and a new phone added. Crystal Lake, IL.
They also refunded all the EIP/downpayment/taxes I paid so far on the recalled note 7 and recharged me all of it for the new one.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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**** man.....i called tmobile in frandor shopping area Lansing mi. They said they got five devices in and couldn't sell any till they heard from there district manager.....Wednesday I go to the store. I'm customer number one..... one employee entering the store before opening tells me they cannot sell the devices according to their district manager.... whole time I'm on the line with tmobile customer support..... they call the district manager and Lord behold 10mins later the process was going through..... turns out they had received 7 devices and sold two on Tuesday evening.......
exchanged mine all the asked for was the box and phone ..i wasn't about to hand over nothing else. guy didn't even open the box, just used it for scanning purposes do i got to keep all my accessories, got 2 of everything now hehehehe....
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Was this the store off cone Blvd OP? Because their employees aren't worth a damn. Haven't been to many other tmobile in gboro, so I have no idea if the others are the same.
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
Cnguyen490 said:
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
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I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I would. You got stores selling the device to people who never had the note 7 to begin with...have people saying they had it ship to stores, It definitely will NOT hurt. This recall showed some ugly inconsistent side to tmobile I think even they want to fix
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Well i show up on the 21, waited a little over and hour at tmobile.
Finally get up there and told they sold out and dont have any more black note 7 and they never got any sliver ones (wife has sliver).
So called a few more stores and same crap no one had any left.
Called the 1-800 number and was told they have to order them to the store. So did so, last night my wife got a text saying her has been ship.
Mines still no update.
But i have talk with a few other people and they said all tmobile needs is just the phone itself. So i plan on keeping my spend. Already upset that i gotta lost my skinomi screen protector and buy a new one, upset that i waited in line that to be told they dont have any. When i first walk in they knew why we where there.
So i will be keeping my box, charger, cable, otg and spen.
And there isnt any deline on the return. BY LAW they have to waive all fees and do the exchange. Doesnt matter how long it takes or what there stock looks like. If you have an effected device they have to exchange it.
douger1957 said:
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
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I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
jfpbookworm said:
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
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My saga gets even more interesting. I just got a text saying that I'm no longer eligible for the Note 7 exchange program. When I went to the T-Mobile website to find out why, there's a bill sitting there for the monthly charge on an S7 that I never got and a deposit and lease payment for the loaner S7 Edge that I never put in service.
Called Thursday to get replacement and was put on a call list....next day got called while at work that phones were in stock and to come before 7pm to get the swap done same day. Got there at 6pm...walked in store they announce a 2hr wait...put name on list with number....2 and a half hpurs later they weren't answering the phone....decide to drive over to check the situation....30 minutes before closing they're door was locked, with a few customers still in the store finishing their transactions......i was pissed but contained, talked to the rep through the door and she apologized and asked me to arrive 10 minutes before opening the next day....i agree. Come back this morning as we agreed 15 minutes before they opened and there was already about 5 people waiting in line....dammit i thought....suddenly the door cracked open the rep from the night before waved me in and gracefully ran through my swap....took about 20 minutes and she was a peach. Glad to have my replacement plus dual accessories including SPen. Didn't power phone till i was ready to root, and kept the sim card removed until phone was rooted and restored with my titanium backup.
Btw i took my original box minus everything in it cause while they should and will return without the box, it really makes their job easier and from what i gathered they are dealing with these swaps from the start of the business day to closing with continuous lines forming.
It sucked being turned away yesterday but today's service left me feeling good.
Just moved from NJ to GA. On the 21st i called a tmobile in Riverdale they had 7 available all blue. They didn't ask for anything the rep went right into the info and got the imei. The phone didnt even have the spen in it. They told me by the time i got there at noon there was only 2 left and they couldnt. Wait till they was done with these because of the process they had to go thru. Only issue i had was that they told me everything would stay the same. But I only had 23 payments left on my note 7 since i preordered it and got it when it cameout. They restarted my payments back to 24 and didnt refund me the $32.50 i had to call tmobile to get that credited back to me. So watchout for that.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Durham NC, had some!
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