[Q] Phone won't display home screen. - Captivate Q&A, Help & Troubleshooting

So I was looking through the topics in this part of the forum today, and I saw "[Q] What is causing "Communication Failed" error?" (It won't let me post the link to it?) I followed the link in that topic and did what that guy said would help, and after doing that I restarted my phone. It did all of the startup animations correctly, I can still access the recovery menu out of it, but when I get past the startup animations, I'm just greeted with a black screen. The buttons on the bottom of the phone are lit up, but the screen gives no response. I can't turn it off without taking out the battery, and that doesn't help. If possible I'd like to try to fix this without sending my phone in, or without deleting the user data. Any fixes for this?

I would try re-downloading the ROM you want to use and then re-install it. But maybe there's a better fix, that's just what I've done whenever I encounter something strange.

sschrupp said:
I would try re-downloading the ROM you want to use and then re-install it. But maybe there's a better fix, that's just what I've done whenever I encounter something strange.
Click to expand...
Click to collapse
I can't exactly put anything onto my phone with this problem. I can't access the screen at all past the startup animations. It's just black.

Not Bricked!
You have a few options as it seems your phone is "on" and should be recognized by your computer still.
What was it you were doing to the phone before it started doing this behavior.. wasn't quite clear on that....
If it was a mod to change your framework-res.apk. You can find the "stock" one in the ROM you originally downloaded and revert back to stock by doing an ADB Push to your /system/media folder.
Or... you will need to flash your phone back to stock - which means you will need to go here and download Odin and run it.
Always helps to have that "plan b". Bottom line though - your phone isn't bricked and you should be able to restore it and continue on. But... please note that ODIN will wipe your phone and anything you had on it will go bye bye.

androidforums.com/captivate-support-troubleshooting/217905-cant-connect-t-server-updates.html
I followed the advice on how to fix that problem in the second post in that topic. When I restarted my phone the screen just ended up going black. I'm going to try that Odin thing, I hope it works.
e. It's kinda annoying how I can't post links.
Ok Edit again, I've tried the Odin thing, and it just isn't working. Now whenever I try to put my Simcard back in, It doesn't even do the startup things, it just goes to that Phone Caution symbol PC picture thing. I'm worried that I'd have to go get a replacement.

Can you please provide us with a list of everything you have done to your phone and how you tried to use Odin? That will help us help you. Please be specific, this will get you the help you need. I read the link, did you use ADB or the first method in that thread? Sounds like you messed up while trying to fix your device manager. I am not sure how it is you tried to use Odin, try using a rear usb port, Odin can be a pain, make sure you have the drivers installed.

Ok, Here's a list of what I've done to my phone over the past few days.
1. I rooted it.
2. I kinda sorta half-assed the process of allowing me to put on Non-Market apps onto my phone, I made it so that the settings.db file had the permissions all set up, but I never replaced the first settings.db file. (It's just sitting on my phone's interal SD card.)
3. I tried to do that Non-ADB method listed in that topic I linked to. After that I started having these problems.
4. I accidently ended up clearing the Data cache through the recovery menu thing. Just an accidental moving of the buttons. It didn't seem to effect anything.
5. I booted the phone into recovery mode and tried the Odin thing. It got stuck at File Analysis, and I tried again. It still got stuck, and I let it continue trying it while I was eating dinner. After I got back it was still on that, so I took out the USB cord and phone battery and put the Sim card back in. When I try to boot it up it goes to that PC error phone thing. (I can't exactly get an image of it, I hope you know what I'm talking about.)
And that's all I've done to it. I'd try a different USB port, but I don't have any more. I'd try my other computer, but that's a Linux machine, and Odin is a Windows/DOS executable file. I'm pretty sure the drivers are installed correctly, as I had been doing stuff with the phone via USB just yesterday.
I hope that's enough detail to help figure out something.

I'd hate to doulbe post, but I really really do need the help with this. If any of you have any advice for it all, please, feel free to contribute. If there is no fix for this, and my phone is actually bricked, just let me know so I can go get a replacement.

Did you make sure you had odin started up BEFORE you put your phone in download mode? Odin is very touchy and you have to do things exactly right or it won't work.

Yes, I've made sure to follow all of the steps right to the last peroid. I'm probably just going to have to go get a replacement anyway.

Related

Stuck on bootloader screen.

So I had root access. (i.e. when I first booted my G1 up it said something about a developer phone) and I tried flashing the dreaimg.nbh file to go back down to RC29. It fails every time won't let me do anything else. It just stays srtuck on the bootloader screen when I try to reboot. I've tried about everything I could think of and I'm at wits end. I really hope this problem can be fixed. Does anyone have any suggestions or know what went wrong? Thanks.
Re-download dreaimg.nbh file again. The one you're using may be corrupted.
Why do you want to go RC29 if you have root access? You should be able to flash anything on your phone as is, RC29 is only needed to gain the root.
It won't let me do anything. I'm unable to do anything to the SD card. Although, while typing this I just thought of something. If I got a card reader I could erase the file from my card since I can't do anything to the phone. Maybe that would work. But who knows because I've tried removing the card and booting up and it remains stuck on the bootloader screen. I literally can not do anything else, it's just permanently stuck like that. So I can't mess with anything. And the reason I was trying to downgrade is because I was trying to start all over again but I think I might have ended up screwing myself instead...
I am may be wrong, and please forgive me if I am, but from your post count I am getting the picture that you're pretty new to this.
Tell me if what you did is any different from these steps
You booted phone into h-boot mode holding power and camera buttons
Your phone found dreaimg.nbh and ran it on it's own.
You restarted the phone and got stuck in the boot loop.
Confirm that this is what happened
No, your assumption is not wrong at all. I am pretty new to this.
Yes, I did reboot my phone while holding down the camera button.
It found dreaimg.nbh and ran it but it failed so now I'm stuck in the boot loop with it constantly trying, and failing, to load dreaimg.
Thanks so much for your quick responses.
When it says "failed to load dreaimg.nbh" it means that it does not see it. I have a feeling that a file that you had was zipped.
Let's do this
Boot into recovery by holding power and home buttons
select wipe/factory reset or something along those lines and try booting up a your phone again. I'll be lurking around so just post what you find.
Take a note of which recovery you're running while you're at it too.
No, the file I had was not zipped I don't think cause it sees it and tries to update. It says update in progress then I get the progress bar but when it's finished it tells me: Update Terminate. Update Fail. Then it just goes back to the multi-colored bootloader screen and won't shut off. I can reset it by pressing call+menu+end but then it just starts all over again. So, I can't boot into recovery mode. Matter of fact, the only way to turn the phone off is to remove the battery. Otherwise, it just starts in bootloader mode and continues this viscous cycle.
At this point I don't even care about installing a ROM or anything, I just want a working phone.
I see. Yep.. you're S.O.L.
Just to make sure... when your phone is off and you hold power and home buttons it just goes to h-boot screen, right if so then unfortunately there's only one thing to do: get a card reader, re-download .nbh file and start over. At this point you have no working recovery or rom on your phone. Once you get that going you should be on your way to secure a root and flash whatever rom you need to.
Is it even fat32?
Damn. That's what I thought. I should have just left well enough alone until I did more research and knew exactly what I was doing but I get ADD when I'm hungover. Oh well. Thanks for your help.
This will happen from time to time.. it's always desirable to have a card reader handy. Also.. since you have nothing to loose, this would be a great time to re-format and re-partition your sdcard so you can start squiky clean.
Good luck.... let us know when this is worked out by adding [SOLVED] to the title of this thread.

How to flash phone without activesync or access to memory?

My phone got wet and now it starts up but gives me the black screen where I can press volumeup to hard reset, but it doesn't respond when I do this. I'm trying to flash it or do something to fully revert it to a brand new state, but I obviously can't use active sync and cannot get access to the phone's internal memory. How can I do anything?
flash through sd card. good luck with that. Hope you did try the phone completely
I was hoping there was a way to flash with just the sd card. Would you be kind enough to at least link me to where I could find instructions for this?
The phone is dry. It starts up fine and keeps on, stuck at that black screen. It's been a while since I got it wet.
Thanks.
8gkl said:
My phone got wet and now it starts up but gives me the black screen where I can press volumeup to hard reset, but it doesn't respond when I do this. I'm trying to flash it or do something to fully revert it to a brand new state, but I obviously can't use active sync and cannot get access to the phone's internal memory. How can I do anything?
Click to expand...
Click to collapse
mutantblack said:
flash through sd card. good luck with that. Hope you did try the phone completely
Click to expand...
Click to collapse
8gkl said:
I was hoping there was a way to flash with just the sd card. Would you be kind enough to at least link me to where I could find instructions for this?
The phone is dry. It starts up fine and keeps on, stuck at that black screen. It's been a while since I got it wet.
Thanks.
Click to expand...
Click to collapse
Well it won't matter because it has water damage. Are the little stickers inside pink? If so then they will charge you for any repairs so it won't matter what ROM you have on..
Who will charge me for repairs?
I don't recall ever saying that I will give it in for repairs, because I am aware of the voiding of the warranty when the wet seal becomes pink. Because I realize all of this, I decided to give it a chance flashing the phone and starting it with a new install to see if that would work, as my last chance to get anything out of it.
8gkl said:
I was hoping there was a way to flash with just the sd card. Would you be kind enough to at least link me to where I could find instructions for this?
The phone is dry. It starts up fine and keeps on, stuck at that black screen. It's been a while since I got it wet.
Thanks.
Click to expand...
Click to collapse
Try this way
http://forum.xda-developers.com/showthread.php?t=550540
Thanks, but I checked those instructions out already, and they assume that I am able to use activesync with the phone. The phone doesn't boot far enough for activesync on my computer to recognize it. All I can do it insert the 16gb microsd card into my usb card reader and put whatever I want on it, and then back into the phone. I would think there is a way to just put the rom onto the sd card and put it into the phone, and then press some kind of bootloader startup key combination so that the phone goes straight to the installation.
8gkl said:
Thanks, but I checked those instructions out already, and they assume that I am able to use activesync with the phone. The phone doesn't boot far enough for activesync on my computer to recognize it. All I can do it insert the 16gb microsd card into my usb card reader and put whatever I want on it, and then back into the phone. I would think there is a way to just put the rom onto the sd card and put it into the phone, and then press some kind of bootloader startup key combination so that the phone goes straight to the installation.
Click to expand...
Click to collapse
If you take a look a little further down the very same page that SonyEX1 provided, you will see this:
Flashing Via MicroSD Card
1. Make sure your microSD is Formatted to fat32 (you dont have to delete all files but it is safer if you do)
2. Download your prefered Rom from the Rhodium Rom Develpoment Page and unzip/unrar it to your PC
3. Goto the Roms Folder and rename the .nbh file to RHODIMG.nbh
4. Copy the RHODIMG.nbh file to the root of your MicroSD Card
5. Plug the MicroSD Card into the phone
6. Enter the BootLoader screen, you will first see a tri-color screen with the phone and SPL Information at the top
7. Follow the On Screen instructions to start the update
8. After flash has completed, press the reset button with the stylus to reset the device.
As has been stressed many a time on this forum, please make sure that you read through all of the instructions (entire page) very carefully prior to flashing.
http://forum.xda-developers.com/showthread.php?t=550540
Good luck.
Mike.
Thanks, I noticed that note at the end of the post, but the only rom that I think I would be able to flash is the stock one, because I don't have HardSPL. I can't get HardSPL because I can't activesync the phone to my pc. So I pretty much need the stock rom in nbh format to try anything at all.
I noticed that when I enter the bootloader and plug the phone in to my computer via usb, the computer detects something and says that an htc device is attached, but microsoft activesync still doesn't recognize it and the phone doesn't show up in my computer.
So I guess the search is on to find an .nbh format for the stock rom.
8gkl said:
Thanks, I noticed that note at the end of the post, but the only rom that I think I would be able to flash is the stock one, because I don't have HardSPL. I can't get HardSPL because I can't activesync the phone to my pc. So I pretty much need the stock rom in nbh format to try anything at all.
I noticed that when I enter the bootloader and plug the phone in to my computer via usb, the computer detects something and says that an htc device is attached, but microsoft activesync still doesn't recognize it and the phone doesn't show up in my computer.
So I guess the search is on to find an .nbh format for the stock rom.
Click to expand...
Click to collapse
I am not sure what carrier you are on, but if you download the stock ROM from whichever carrier you need (or the generic HTC ones if you have an unbranded one) it should be an .EXE file.
You should be able to right-click on the .EXE and extract the contents into a temp directory using any decent compression software (I use 7-zip). There should be a RUU_signed.nbh file that you can rename, copy to your microSD and manually flash from there.
(And if you already didn't know, you enter bootloader mode by first powering off the phone, hold down the VOL Down key, and power the phone back up while holding the VOL Down key. You should then see the tri-color screen above. This part isn't mentioned in the instructions above and assumes you already know how to get into bootloader mode.)
Thanks. I didn't know that you could extract .exe's, so I have been searching and found someone's uploaded stock rom in .nbh format. I put it on the sd card and went to the bootloader with it. Right now, It's been at a white screen that just says "Loading...". This has been going on for the past 5 minutes without changing. I don't know how a successfull rom flash is supposed to look like, so I don't know if it's working or not.
Is it supposed to be moving or what? How long do I wait before snatching the battery?
UPDATE:
I guess the stock rom that I tried previously was faulty or something, because it was hung on the loading screen, so I downloaded the TMOUSA one from their website, extracted the NBH, and put it on the SD card. Everything started looking really good because I had a progress bar and it said something like Radio OK and something else was OK and it was loading the ROM, and then all of a sudden it rebooted into the bootloader, gave some kind of error that I can't really read because it is written on top of the other text in the bootloader, goes into the Loading screen to begin installing the rom, and then reboots again. This is the loop that takes place right now.
It seems like the problem is a dead battery though, because it started flashing fine that first time, and now the phone won't even turn on unless I plug it into USB power from the wall or a PC. But when I do plug it in, it just goes through this bootloader loop. So here is where I'm stuck.
It seems like I need a fully charged battery to attempt to reflash the stock rom or install any other rom because when the phone is in bootloader, it doesn't charge the battery, and I have no means of charging it.
8gkl said:
It seems like I need a fully charged battery to attempt to reflash the stock rom or install any other rom because when the phone is in bootloader, it doesn't charge the battery, and I have no means of charging it.
Click to expand...
Click to collapse
you should be able to charge te phone when it is completely off/ Pull the battery out, put it back in (do not power it up), and charge it over night (or at leastfor a couple hrs)
If the phone was fine before you got it wet, what makes you think re-flashing the stock rom will make it better?
I once crashed my ROM while flashing and wasn't able to do at least anything.
There was no USB-Connection or something else.
At last I entered the bootloader and there the USB-Connection was working and my Computer recognized the Mobile. So I suggest you to try this. To enter the bootloader look for any tutorials around here.
Edit: Aaargh, havn't seen your last post, so forget about it
cjm1979 said:
If the phone was fine before you got it wet, what makes you think re-flashing the stock rom will make it better?
Click to expand...
Click to collapse
Because as I've mentioned previously, after getting wet, the phone boots up into a black screen where it tells me that I can press the VolUP button to hard reset or anything else to soft reset. Pressing any keys at that point doesn't do anything and I can only shut it down by taking out the battery. So I decided to at least try reflashing the rom. It looked like it was installing fine with the last power the battery had, but now I have no hope.
8gkl said:
Because as I've mentioned previously, after getting wet, the phone boots up into a black screen where it tells me that I can press the VolUP button to hard reset or anything else to soft reset. Pressing any keys at that point doesn't do anything and I can only shut it down by taking out the battery. So I decided to at least try reflashing the rom. It looked like it was installing fine with the last power the battery had, but now I have no hope.
Click to expand...
Click to collapse
i have heard of shops that charge batteries up but never seen one. I suppose you may be able to buy a stand alone battery dock if they do one for the Touch Pro 2. Dont you know anyone with the same phone that could charge it for you?
No I don't really know anyone with the same phone. I've called 4 shops and all said that they either don't have the same phone to put the battery in to charge, or can't perform this kind of service. I ended up taking apart a usb cable and formulating my own usb charger. Charging right now, will report on how this worked out.
Ok. This is the kind of device i meant.
amazon.com/European-Desktop-Cradle-Battery-Charger/dp/B002JJC7OW

[Q] Drivers Problem With Boot-Loop Phone!

On My XP computer i was able to flash mine and my fiancées phone's in the correct way then when i went to do my friend's in the exact same way it KDZ updater crashed near the end so now the phone is stuck in boot loop. All i can get up on it now is DOWNLOAD MODE but every time i try 2 re-flash it the computer loses connection with it. I've tried every possible way available here and over at Modaco but haven't had any joy. Does anyone have any idea what could possibly be wrong?
I haven't a clue how i got it working but think it was somewhere along the line's of taking everything out of the phone and plugging the USB in so it turned on itself. Instead of the phone booting up it came up showing a pic of the phone to show to put the back cover back on and was able to get the drivers to work then. Hopefully this will help[ other ppl!
try to set it in download mode and reflash
Hey thanks for the reply but i had already edited the bottom of the post to say how i got round it so hopefully it would help others. Thx anyway.

Captivate gets stuck with black screen after booting. No response to anything

Phone: Samsung Captivate I-896, with AT&T stock Android 2.2 flashed to it. Rooted and unlocked.
Action: Deleted some *.odex files from Root/Data/App, following a guide to get around the "out of space" message while trying to install software. Cleared Delviks cache directory.
Problem: First restart after above actions(which didn't resolve the out of space message issue), phone shows start-up animations, gets stuck with black screen. Left like this overnight, nothing happens. Vibrates every 50 seconds or so. Respons to hardware Vol+ press with the home/back/menu backlight. Otherwise, no response to anything, black screen(backlight on). Does not receive phone calls. I do not know for sure if the action listed above is the one that caused this situation, but I assume so since it was the last action taken before the issue appeared.
Solutions attempted: Tried every possible permutation/combination of buttons/usb cable/etc/ restarts etc. listed here: http://forum.xda-developers.com/showthread.php?t=858765&page=1, except Jig. The phone would not go into recovery or DL mode.
Question.
Am I correct in assuming that forcing the phone into recovery mode and reflashing a new system(or reflashing the old one) is the only way to get the phone to work again?
There is no way to "soft-reset" the phone, with all settings reverted back to stock, if it does not boot up completely?
Titerepayaso said:
Phone: Samsung Captivate I-896, with AT&T stock Android 2.2 flashed to it. Rooted and unlocked.
Action: Deleted some *.odex files from Root/Data/App, following a guide to get around the "out of space" message while trying to install software. Cleared Delviks cache directory.
Problem: First restart after above actions(which didn't resolve the out of space message issue), phone shows start-up animations, gets stuck with black screen. Left like this overnight, nothing happens. Vibrates every 50 seconds or so. Respons to hardware Vol+ press with the home/back/menu backlight. Otherwise, no response to anything, black screen(backlight on). Does not receive phone calls. I do not know for sure if the action listed above is the one that caused this situation, but I assume so since it was the last action taken before the issue appeared.
Solutions attempted: Tried every possible permutation/combination of buttons/usb cable/etc/ restarts etc. listed here: http://forum.xda-developers.com/showthread.php?t=858765&page=1, except Jig. The phone would not go into recovery or DL mode.
Question.
Am I correct in assuming that forcing the phone into recovery mode and reflashing a new system(or reflashing the old one) is the only way to get the phone to work again?
There is no way to "soft-reset" the phone, with all settings reverted back to stock, if it does not boot up completely?
Click to expand...
Click to collapse
Sounds pretty accurate. You'll have to get a jig to get in download mode, flash stock Odin KK4 to fix w/e happened during your testing.
Thanks Bwolf. I just tried ADB console on a different computer and it connects to the device just fine in spite of black screen. I guess I had one thing right, USB DEBUGGING enabled before this whole deal.
Question: is there any way I can restore the phone using the console without wiping everything?
Titerepayaso said:
Thanks Bwolf. I just tried ADB console on a different computer and it connects to the device just fine in spite of black screen. I guess I had one thing right, USB DEBUGGING enabled before this whole deal.
Question: is there any way I can restore the phone using the console without wiping everything?
Click to expand...
Click to collapse
Make a backup with ADB.
Once that's done, push download mode with it and get Odin KK4 (without bootloaders). You'll have to start from there to fix w/e went wrong.
You don't have to wipe your sd doing so but you will lose your apps and such. If you backed up your phone with your Play Store account, it will re-download your apps as you're done booting up.
To get back up where you were, grab Corn Kernel, flash it with Odin 1.87 and then follow the full instructions of the ROM you wanna use.

[Q] Help! Fastboot USB but computer isn't seeing my device

Ok so long story short: I installed Cyanogenmod onto my HTC One using their installer, used it for a month or so and decided to flash it back to stock, but not before flashing a Google Play Edition rom (Android Revolution's). The rom got me stuck in a bootloop which i've read should be pretty easy to get out of, however my computer won't recognize my phone. I've also done something while trying to clear caches and what not that says the phone isn't rooted. I've tried to re-root it but since i can't drop the file into my sd file (can't see my phone on my computer) i can't do that either. Whenever i do try to reboot out of bootloader i get stuck at the HTC loading screen. I can get the red FASTBOOT USB and my comp dings when i plug in, but i can't see my phone. I've tried re-downloading drivers. Device manager sees my phone, but i can't access my sd card. I also can't get abd push to work either.
I'm pretty damn new to all this...probably started playing around prematurely. I've read quite a few tutorials so i'm not completely dense as to how all this works, but pretty close to it. If i could just get my computer to see my device, get the root and a new rom file on my sd, i'm pretty sure i could figure the rest out. Also, my apologies if this has been answered before; I did some digging an didn't see anything that helped my issue. Any help would be appreciated.
Also...i should probably mention that i was playing around with the format /system etc commands in CMW recovery...and it's likely i may have rebooted at some point afterwards....so i'm pretty sure that is what is causing the HTC screen issue, but I still feel my main issue here is the inability to get any zip files or anything for that matter onto my sd.
Once again...any help here would be greatly appreciated. Thanks

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