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help help help!
pm me and i will help.
there is a secret
ok calm down and describe problem in details not just a rough topic title and then help help help
Open back cover, let it dry for a day or two, try again, buy another
my unit is stil alive but has no lcd display
my friend (cp technician) opened it and we dry it using a hair blower but stil no display
i already tried google got no solution online can someone help me
Oh dear looks like you damaged the lcd screen from what your saying...if thats the case then time to buy a new one really. Unless you can track down a replacement lcd screen for the diamond from somewhere...get in touch with HTC and see what they say.
I hope you didn't cook it with the dryer! I have had this happen several times and a full strip and dry with a kitchen towel and a few days to dry has always seen them back to life.
you either need a new lcd screen, new flex cable to your lcd, new graphics processor, and then you will need to flash the rom
statione said:
my friend (cp technician) opened it and we dry it using a hair blower but stil no display
Click to expand...
Click to collapse
Please tell this "technician" not to use a hair dryer for drying sensitive electronics again in the future. Hot, dry air, when it hits the electronic components, will cause build-up of static electricity. Also, the hot air will probably fry up the components before all this anyways. Good luck !
So how do you recommend to dry it if I ever encounter such a problem. Just take out battery and cover and let them dry naturally on the table for some days?
DonDolowy said:
So how do you recommend to dry it if I ever encounter such a problem. Just take out battery and cover and let them dry naturally on the table for some days?
Click to expand...
Click to collapse
Yes, thats the best way, you can in some cases use dry air to blow water away
How to or not to Dry!
Look using a hair dryer will not do any harm to the components on a pc board those pcb's are mass produced they are flood soldered at about 350 to 400 degree's which is about 250 degree's hotter then a hair dryer can get. the only thing you need to worry about is getting to close to the specter strip (film cable) that can melt much lower and the lcd is 2 pieces of glass with liquid between them, heat that up and the liquid expands and crack no more display. you were correct in drying it quickly if you leave the water on the board it will begin to oxidize at the solder points and then when they (Warranty repair personal) see that ,they will tell you it is not covered. the only problem you have now is returning it for warranty exchange, there is a small litmus like dot (tab) under the battery on most phones I am not sure where it is on the Diamond but it's there. which turns color when it comes in contact with moisture that is how they know it has been exposed to water. So if they (Carrier you got the phone with) send you a replacement handset ,which is what a lot of Carriers do with phone warranty's , they send you an exchange unit, you send back the bad one and you keep the exchange. then just use a small razor blade and remove the good water dot from the replacement unit and switch it with your bad phone before you send it back to the warranty dept. As far as they are concerned you have a Diamond with a bad display.
PS. When you call to setup the warranty exchange the tech is going to ask you what color the tab I referred to is. so you need to find out from someone that has a Diamond what color the dot is ,so you can give the tech the correct answer. Hope this helps.
day 2
it seems everything is working ok but the lcd is dead and need to replace
HTC Diamond
Send us an email at [email protected]
we can get the Diamond LCD Screens.
thanks
WWW.HTCLCD.COM
WWW.HTCLCD.COM said:
Send us an email at [email protected]
we can get the Diamond LCD Screens.
thanks
WWW.HTCLCD.COM
Click to expand...
Click to collapse
your site is a scam
Scam
We have 100's of satisfied customers.
even xda-developer user like it.
http://forum.xda-developers.com/showthread.php?p=2301880
Sorry if were not perfect, sure we make mistakes but we do our best to take care of every order as fast as possible.
WWW.HTCLCD.COM
edbutler said:
Look using a hair dryer will not do any harm to the components on a pc board those pcb's are mass produced they are flood soldered at about 350 to 400 degree's which is about 250 degree's hotter then a hair dryer can get. the only thing you need to worry about is getting to close to the specter strip (film cable) that can melt much lower and the lcd is 2 pieces of glass with liquid between them, heat that up and the liquid expands and crack no more display. you were correct in drying it quickly if you leave the water on the board it will begin to oxidize at the solder points and then when they (Warranty repair personal) see that ,they will tell you it is not covered. the only problem you have now is returning it for warranty exchange, there is a small litmus like dot (tab) under the battery on most phones I am not sure where it is on the Diamond but it's there. which turns color when it comes in contact with moisture that is how they know it has been exposed to water. So if they (Carrier you got the phone with) send you a replacement handset ,which is what a lot of Carriers do with phone warranty's , they send you an exchange unit, you send back the bad one and you keep the exchange. then just use a small razor blade and remove the good water dot from the replacement unit and switch it with your bad phone before you send it back to the warranty dept. As far as they are concerned you have a Diamond with a bad display.
PS. When you call to setup the warranty exchange the tech is going to ask you what color the tab I referred to is. so you need to find out from someone that has a Diamond what color the dot is ,so you can give the tech the correct answer. Hope this helps.
Click to expand...
Click to collapse
Thanks Ed for the sensible answer based on knowledge and understanding, "Replace" is the easy answer based on ignorance. People replace lots of stuff unnecessarily IMHO, bad for the environment and your wallet too.
Also note that rubbing alcohol (methylated spirit, isopropyl alcohol) is a strong drying agent, it bonds to the water molecules and removes them by evaporation. I fixed a mobile that had been wet many months before and it cleared up the board damage shorts.
Knowledge is power, fight ignorance
Hello all, while drunk at the beach this weekend I accidentally went into the water with my Touch Diamond in my pocket... stupid... I know, did I mention I was drunk? Anyways, the current issue at hand is what to do with my screwed up cell phone.
I took the backing, battery and SIM card out of the phone and let it dry out as much as I could since the weekend. When I turned it on this morning, the "smart mobility" text appears for a few seconds, but the phone shuts off shortly after that. Do batteries usually break from water damage, as well?
If anyone has any advice for me I would greatly appreciate it. Does anyone know of a legit place that can repair this? Is there anything I can do to try and remedy this problem? Or would you recommend I just sell/ditch this one and get a new phone? Thanks a lot.
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
Disassemble your Diamond completely (manual floating around somewhere in this forum), clean all pieces using one of these isopropanol-brush-thingies, reassemble, turn it on - and pray. Any year - a new battery might be a good idea. No promises on anything of that though. The diamond is a very integrated piece of technology and you might have short-circuited something on one of the PCBs really. No guarantee that everything will work as usual even if the device comes up as well.
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
That's true, I meant to say insurance, heh.
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
I have the same problem with my Tytn 2. It got wet during the "Oranje" Party in Basel, when the firemen were "cooling" down the fans...
It boots..but as soon as it has booted, you here a lot of "bling..bling..bling.." and it shuts down.. the batterie doesn't charge..
You recommend to open and clean it with alcool? Actually I'm not sure if it was washed by the firemen or by my own alcool .ehhehe..
I have a Diamond now, but if I get it back to work, I would sell it on ebay.
Regards
dajudge01 said:
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
Click to expand...
Click to collapse
There is a watersensor inside the diamond. They'll notice that the device has been in the water.
wardy said:
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
Click to expand...
Click to collapse
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
Firstly remove the battery and SIM, please do not try to power up or charge again as you might have already damaged it beyond repair.
Isopropanol or IPA is what you need (100% Alcohol), you can get this from your local chemist for about £5 a bottle.
You need to strip your phone down completely and use an anti static PCB brush to clean the whole lot (Buy it from Maplin), submerge it in a plate of IPA (excluding the screen) while cleaning. As for the warranty sticker remove this by first heating with a hair drier, then uing a Stanley knife point to remove it.
Once it’s all been cleaned and dried in air, re-assemble and power up. If it fails to work take it back for a warranty replacement. As the warranty sticker is intact, and all the evidence of water damage will have been removed, they should replace it for you without a problem.
nairb011 said:
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
Click to expand...
Click to collapse
Pretty sure? I would check if I was you before doing anything else with it. If insurance doesnt cover water damage, what does it cover? Phone insurance is so expensive i thought they covered everything like theft and accidental damage, I thought the idea was a warranty wont cover you if you break the phone but insurance will.
I'm thinking it may be an idea to check before you do anything else so they dont say "Well we cover water damage, but now youve taken apart the phone we cant cover you"
Antimus said:
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
Click to expand...
Click to collapse
Seriously you are not hoping warranty will cover "swimming with the diamond"...
imranbashir_uk said:
all the evidence of water damage will have been removed, they should replace it for you without a problem.
Click to expand...
Click to collapse
All the evidence, that is, apart from the water-sensitive tab which I am assuming you didn't know about...? (behind the tab for attaching a strap)
Mathew
webmice said:
Seriously you are not hoping warranty will cover "swimming with the diamond"...
Click to expand...
Click to collapse
or doese he mean "Swimming Diamond" ... Is that a new feature we overlocked? I think it's time for another entry in the tweaklist... *rofl*
My warranty does not cover accidental water damage, that is for sure.
I charged the battery up over the weekend and tried turning it back on, and, to my utter amazement, the phone completely powered on. I got to all of my menus and was able to use all of the programs that I opened, even the WiFi worked.
However, the functionality of the touch screen is quite screwed up. I don't know if its shorting out or what but there are basically "ghost taps" and other unintentional actions happening all the time. For example, if I were to just leave it at the home screen it would eventually scroll to another menu, open the start pull-down menu, automatically open the calendar and start doing random ****, etc.
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
nairb011 said:
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
Click to expand...
Click to collapse
Maybe try to re-calibrate the touch screen?
Don't give up hope, sometimes these things can take days, even weeks to fully dry and become functional. My mom had a sony ericsson somethingorother that she loved, dropped in the tub, didn't work for like a month or more... She'd check it every week or so to see, and slowly the features started coming back... Little by little, more and more buttons would respond (without activating 2 or 3 at a time). Well, long story short (too late?) works 100% now. I don't think water damage is a reparable occurrence, but DON'T sell your Diamond for parts or anything like that, keep it around and check back periodically. Best of luck.
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
deuillevent said:
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
Click to expand...
Click to collapse
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
Black93300ZX said:
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
Click to expand...
Click to collapse
See post #12
Haha you're all over it... Yeah, I had a feeling they'd have something in the phone, they'd never make it THAT easy.
This phone is not truly waterproof/resistant!!!!!
First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.
Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.
In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.
Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.
This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.
So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.
Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.
Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!
I think it depends really, i understand where you are coming from, and you shouldnt trust it, but my friend was pushed in the pool with his and it survived without a issue
I've kept mine in my pocket and went for a swim in the pool. Worked fine after wiping it with a towel. You might have had a defective unit...
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
As an AT&T employee maybe you'll know the procedure for this..
I've read all the horror stories relating to the S4A, and there's been a few of them.. Is the fact that the device seems to fail often enough of a reason to exchange for a regular S4? I'm not within my 14 days anymore :/.I opted for this over S4 just because of the water resistance.
starxgamingx said:
I think it depends really, i understand where you are coming from, and you shouldnt trust it, but my friend was pushed in the pool with his and it survived without a issue
Click to expand...
Click to collapse
And I understand that I may have a defective unit, but I have read 3 separate reviews where the reviewer damaged their first phone. There is also a thread on XDA where a bunch of people state that they damaged their phone. This in itself either says that the phone doesn't work as advertised or there are way too many defective units out there for anyone to be safe to try the water and Samsung needs to know this.
daledenton said:
And I understand that I may have a defective unit, but I have read 3 separate reviews where the reviewer damaged their first phone. There is also a thread on XDA where a bunch of people state that they damaged their phone. This in itself either says that the phone doesn't work as advertised or there are way too many defective units out there for anyone to be safe to try the water and Samsung needs to know this.
Click to expand...
Click to collapse
Maybe its the other way around and my friend got a defective one thats actually waterproof
now i fell terribly sorry for who went with those ugly buttons instead of S4
Blackwolf10 said:
now i fell terribly sorry for who went with those ugly buttons instead of S4
Click to expand...
Click to collapse
Eh... I like the buttons...
The bottom line is that Samsung doesn't warranty the phone against water damage and therefor should Never sell it as such. If they can not stand behind an advertised function of their own product, they should not sell it. It doesn't matter if people abuse the phone in water or exceed the recommended specs (depth and length of time in water) because there is no way they can differentiate between people that stay within the specs and those that don't.
All I gotta say is the best way to get away with saying it is water resistance/proof would be making it like the Nexus 4 and no removable back. Make it wireless charging. Come with a wireless charger. Sd card slot and sim slot on the top or sides. Make it completely blocked off with no ports but a headphone hack the way they did making it water proof. That's the only way they can be certain its water resistant. Otherwise you have these issues.
Sent from my SGH-I337 using Tapatalk 2
Yeah, I have a feeling all of these water-related failures are going to kill the S4A early. Eventually, the threat of a class action lawsuit will cause them to trigger an EOL.
I suspect this will happen sooner rather than later, since showing it dunked in water in all the commercials, but not covering water damage is just screaming "class action."
My crystal ball says that within a year, you'll see AT&T (at least) offering to waive ETF for owners of S4A units damaged by water. This may be under the terms of a Class Action, or to avoid one... but in the end, that will probably be the end of the S4A story.
daledenton said:
This phone is not truly waterproof/resistant!!!!!
First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.
Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.
In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.
Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.
This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.
So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.
Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.
Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!
Click to expand...
Click to collapse
A simple solution to find out if your phone is waterproof... Turn the phone off and remove the battery, then close everything and put it in water for a few minutes. Take the phone out of the water and check to see if water got in the charging port and/or past the seal on the back. If it did get water in the device put your phone in rice for a day and return it for a working unit. If you didn't you should be fine.
If no power is going to your device it cannot short circuit. After the water is gone you can turn it on with no issues
jt3 said:
Yeah, I have a feeling all of these water-related failures are going to kill the S4A early. Eventually, the threat of a class action lawsuit will cause them to trigger an EOL.
I suspect this will happen sooner rather than later, since showing it dunked in water in all the commercials, but not covering water damage is just screaming "class action."
My crystal ball says that within a year, you'll see AT&T (at least) offering to waive ETF for owners of S4A units damaged by water. This may be under the terms of a Class Action, or to avoid one... but in the end, that will probably be the end of the S4A story.
Click to expand...
Click to collapse
Or maybe a recall?
Blackwolf10 said:
now i fell terribly sorry for who went with those ugly buttons instead of S4
Click to expand...
Click to collapse
as an owner of Galaxy S2, S3, Nexus and HTC One i have to say then Samsung products are inferior to any other manufacture,
HTC is NOT as important manufacture as Samsung but their devices are way better that Samsungs
as for water proofing Galaxy S4 Active was a clear copy of Xperia Z, since Samsung could NOT make every GS4 waterproof like SONY they made another phone and judging by experience SONY clearly made the better waterproofing,
i was in the swimming pool that day and there was Xperia Z's on the bottom of the pool (~1 to 2 meters) with NO damage,
---------- Post added at 05:09 PM ---------- Previous post was at 05:07 PM ----------
joshuadjohnson22 said:
A simple solution to find out if your phone is waterproof... Turn the phone off and remove the battery, then close everything and put it in water for a few minutes. Take the phone out of the water and check to see if water got in the charging port and/or past the seal on the back. If it did get water in the device put your phone in rice for a day and return it for a working unit. If you didn't you should be fine.
If no power is going to your device it cannot short circuit. After the water is gone you can turn it on with no issues
Or maybe a recall?
Click to expand...
Click to collapse
"If no power is going to your device it cannot short circuit"
every phone has a small battery on its PCB to keep time and date if your battery drained or removed.
so a short circuit is a possibility.
Muhammad.Muayad said:
as an owner of Galaxy S2, S3, Nexus and HTC One i have to say then Samsung products are inferior to any other manufacture,
HTC is NOT as important manufacture as Samsung but their devices are way better that Samsungs
as for water proofing Galaxy S4 Active was a clear copy of Xperia Z, since Samsung could NOT make every GS4 waterproof like SONY they made another phone and judging by experience SONY clearly made the better waterproofing,
i was in the swimming pool that day and there was Xperia Z's on the bottom of the pool (~1 to 2 meters) with NO damage,
---------- Post added at 05:09 PM ---------- Previous post was at 05:07 PM ----------
"If no power is going to your device it cannot short circuit"
every phone has a small battery on its PCB to keep time and date if your battery drained or removed.
so a short circuit is a possibility.
Click to expand...
Click to collapse
hmmm ok, never heard of that
Either way when I tried the method I posted no water got in. Still don't think I will put it in water while it is turned on
My first shot in water:
lh4.googleusercontent.com/-uF_HK-cQ5z0/Ue6J9C7REAI/AAAAAAAA0qQ/JCQFdoDu13U/s512/20130723_164222.jpg
(from kayak, i did keep phone in hand and lower it about 10cm deep in water)
After that pic, noticed water in display, rear camera, front camera, some buttons did not work, etc etc nice.
Rear cam:
lh3.googleusercontent.com/-mrqiqTMzr_g/Ue6gKop2DlI/AAAAAAAA0tE/upYGQ_7dNW0/s512/20130723_182343.jpg
Front cam:
lh3.googleusercontent.com/-UxFnzttB8CE/Ue7CqjautfI/AAAAAAAA0vU/cpK5ekAPZGo/s512/20130723_205132.jpg
lh3.googleusercontent.com/-hRvVQXcYqG4/Ue7x3qZSg7I/AAAAAAAA0xI/p4LqZri94bs/s512/IMG_20130723_234953.jpg
Display:
lh6.googleusercontent.com/-wBqoctoGIlg/Ue7x1BM3-CI/AAAAAAAA0w8/il7jeX2rodk/s640/IMG_20130723_234922.jpg
And yes, usb cover was sealed and also battery cover.
I went to local service point in last week, today they called to pick my device up:
lh4.googleusercontent.com/-w-LRCCJJHYM/UfZhBjNfcFI/AAAAAAAA1Dk/W70ZmxcePhA/s512/IMG_20130729_153151.jpg
Battery is old, everything else is new.
edit: btw, sorry for links, add h t t p : / /
jesi said:
My first shot in water:
lh4.googleusercontent.com/-uF_HK-cQ5z0/Ue6J9C7REAI/AAAAAAAA0qQ/JCQFdoDu13U/s512/20130723_164222.jpg
(from kayak, i did keep phone in hand and lower it about 10cm deep in water)
After that pic, noticed water in display, rear camera, front camera, some buttons did not work, etc etc nice.
Rear cam:
lh3.googleusercontent.com/-mrqiqTMzr_g/Ue6gKop2DlI/AAAAAAAA0tE/upYGQ_7dNW0/s512/20130723_182343.jpg
Front cam:
lh3.googleusercontent.com/-UxFnzttB8CE/Ue7CqjautfI/AAAAAAAA0vU/cpK5ekAPZGo/s512/20130723_205132.jpg
lh3.googleusercontent.com/-hRvVQXcYqG4/Ue7x3qZSg7I/AAAAAAAA0xI/p4LqZri94bs/s512/IMG_20130723_234953.jpg
Display:
lh6.googleusercontent.com/-wBqoctoGIlg/Ue7x1BM3-CI/AAAAAAAA0w8/il7jeX2rodk/s640/IMG_20130723_234922.jpg
And yes, usb cover was sealed and also battery cover.
I went to local service point in last week, today they called to pick my device up:
lh4.googleusercontent.com/-w-LRCCJJHYM/UfZhBjNfcFI/AAAAAAAA1Dk/W70ZmxcePhA/s512/IMG_20130729_153151.jpg
Battery is old, everything else is new.
Click to expand...
Click to collapse
I'm guessing this was not AT&T? The sticker on the screen is different
joshuadjohnson22 said:
I'm guessing this was not AT&T? The sticker on the screen is different
Click to expand...
Click to collapse
Yep, no AT&T.
joshuadjohnson22 said:
Or maybe a recall?
Click to expand...
Click to collapse
Remember, most people with this phone have entered into a 2-year contract. Simply recalling the phone wouldn't work. They'd either have to replace it with an equivalent model or waive the ETF. The problem with the former is that they've advertised the heck out of its water resistance, selling it as "everything proof." If they were to, say, replace it with a standard S4, the consumer would have a very real argument that it's not an equivalent model, which would be ANOTHER basis for a class action.
Also, remember, recalls are done by a manufacturer. AT&T isn't going to recall a Samsung device. Samsung would have to do that. A recall would only really work if Samsung offered another phone (like an S4), AND made a deal with AT&T, compensating them to waive the ETF if the consumer didn't want that phone. This may happen, but before it does, the remaining stock would be pulled from the shelves, and the phone would be EOL.
Again, I think that marketing this phone as waterproof, but not standing behind that marketing, is eventually going to lead to a class action. A class action, or the threat of one, will result in an early death for this device. I agree with what was said before though... I don't think we'll be seeing many more phones claiming water resistance. Those that do, will be sealed, and certainly won't have removable backs.
jt3 said:
Remember, most people with this phone have entered into a 2-year contract. Simply recalling the phone wouldn't work. They'd either have to replace it with an equivalent model or waive the ETF. The problem with the former is that they've advertised the heck out of its water resistance, selling it as "everything proof." If they were to, say, replace it with a standard S4, the consumer would have a very real argument that it's not an equivalent model, which would be ANOTHER basis for a class action.
Also, remember, recalls are done by a manufacturer. AT&T isn't going to recall a Samsung device. Samsung would have to do that. A recall would only really work if Samsung offered another phone (like an S4), AND made a deal with AT&T, compensating them to waive the ETF if the consumer didn't want that phone. This may happen, but before it does, the remaining stock would be pulled from the shelves, and the phone would be EOL.
Again, I think that marketing this phone as waterproof, but not standing behind that marketing, is eventually going to lead to a class action. A class action, or the threat of one, will result in an early death for this device. I agree with what was said before though... I don't think we'll be seeing many more phones claiming water resistance. Those that do, will be sealed, and certainly won't have removable backs.
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Click to collapse
Yeah... saying a phone is "everything proof" and water proof is pretty stupid.. Honestly I think AT&T and Samsung could fix this in my mind just by warranty replacing water damaged S4 Actives. If they replace them in the event of water damage then we all will be happy. It doesn't happen to every unit, most users are fine in the water, but still a high percentage.
I for one love my active and the water proof was just a bonus, but I wouldn't mind them giving me my upgrade back
joshuadjohnson22 said:
Yeah... saying a phone is "everything proof" and water proof is pretty stupid.. Honestly I think AT&T and Samsung could fix this in my mind just by warranty replacing water damaged S4 Actives. If they replace them in the event of water damage then we all will be happy. It doesn't happen to every unit, most users are fine in the water, but still a high percentage.
I for one love my active and the water proof was just a bonus, but I wouldn't mind them giving me my upgrade back
Click to expand...
Click to collapse
"water-resistant.” As Samsung points out in the device’s manual, the S4 Active is rated IP67, which means that it’s resistant to water only up to depths of a little over three feet , its not water proof .
i just bought mine and i took it for a test in the pool and took pics and video and i opened to see if water got inside and yes some drops where inside but not in the important area so i dry it close it BUT it seems that it got water inside somehow cuz :crying::crying::crying::crying:l later i try to see the pics and the screen went wild and then the horror screen went from white to black and that was it i try to dry it with hairdryer nothing i came back to live for a sec only to do the same then the rice trick nothing now is all black i can hear the phone respond but no image and im in despair since att told me warranty is void cuz the water indicator is red so im f up. Can someone help me out with some miraculous fix for this problem please i just bought it and im beyond broke. I got isopropyl alcohol if i dunk it without the battery of course will the acohol damage the amoled lcd or the camera or anything? if i dry it well will it come back to life or will the lcd digiticer permanetly dead ? HELP ME OUT HERE PLEASE:crying::crying::crying:
Why 2 posts about the same issue. Sounds like you have your answer. Your phone is busto so unless you wanna go as far as replacing the screen yourself which will probably not resolve all your issues. Stop swimming with your phone :banghead:
Sent from my SAMSUNG-SM-G870A using XDA Premium 4 mobile app
Jsong69 said:
i just bought mine and i took it for a test in the pool and took pics and video and i opened to see if water got inside and yes some drops where inside but not in the important area so i dry it close it BUT it seems that it got water inside somehow cuz :crying::crying::crying::crying:l later i try to see the pics and the screen went wild and then the horror screen went from white to black and that was it i try to dry it with hairdryer nothing i came back to live for a sec only to do the same then the rice trick nothing now is all black i can hear the phone respond but no image and im in despair since att told me warranty is void cuz the water indicator is red so im f up. Can someone help me out with some miraculous fix for this problem please i just bought it and im beyond broke. I got isopropyl alcohol if i dunk it without the battery of course will the acohol damage the amoled lcd or the camera or anything? if i dry it well will it come back to life or will the lcd digiticer permanetly dead ? HELP ME OUT HERE PLEASE:crying::crying::crying:
Click to expand...
Click to collapse
Is the water damage strip tripped on both the phone and battery? I did the same thing with mine but luckily only the battery strip was tripped so I just ordered a new battery and Told the store the screen stopped working all of a sudden dodged a bullet on that one
no
galaxy s4 nutjob said:
Is the water damage strip tripped on both the phone and battery? I did the same thing with mine but luckily only the battery strip was tripped so I just ordered a new battery and Told the store the screen stopped working all of a sudden dodged a bullet on that one
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Click to collapse
Only the back of the phone the battery one is ok. Where can i get another water indicator to replace the one on the phone. If i dunk the phone on isopropyl alcohol will the screen or digitiser die? Thank in advance
Jsong69 said:
Only the back of the phone the battery one is ok. Where can i get another water indicator to replace the one on the phone. If i dunk the phone on isopropyl alcohol will the screen or digitiser die? Thank in advance
Click to expand...
Click to collapse
The phone is advertised as "Water Resistance" not "Water Proof".....SO if your wife or kids spill something on it or you drop it in a pool and get it out quickly, you should be okay......If you put it in the pool and played with it (Took pictures etc...) Thats a NO NO.....
It seems you had your S5 in the pool, having fun and now its damaged. I did the same thing with my S 5 at first. I took it in the pool and took pictures under water, and had fun. The speaker sounded like it had water all in it, but after it dried up, the speaker was fine. So is my phone.
But the S 5 Active is rated i believe 30 Minutes, up to 3 feet. SO there is the problem----you have the regular S 5 and its dead bro.....
You need a new phone. I don't think anybody has a fix for water damage. It burnt up some thing inside. I hate to say it , but you will have to get another one. I learned a lesson and hopefully others did by our stories.
Jsong69 said:
Only the back of the phone the battery one is ok. Where can i get another water indicator to replace the one on the phone. If i dunk the phone on isopropyl alcohol will the screen or digitiser die? Thank in advance
Click to expand...
Click to collapse
Ya mine was on the battery so I could replace the battery yours is on the phone not sure how you would replace that I think you might be out of luck my friend
Jsong69 said:
i just bought mine and i took it for a test in the pool and took pics and video and i opened to see if water got inside and yes some drops where inside but not in the important area so i dry it close it BUT it seems that it got water inside somehow cuz :crying::crying::crying::crying:l later i try to see the pics and the screen went wild and then the horror screen went from white to black and that was it i try to dry it with hairdryer nothing i came back to live for a sec only to do the same then the rice trick nothing now is all black i can hear the phone respond but no image and im in despair since att told me warranty is void cuz the water indicator is red so im f up. Can someone help me out with some miraculous fix for this problem please i just bought it and im beyond broke. I got isopropyl alcohol if i dunk it without the battery of course will the acohol damage the amoled lcd or the camera or anything? if i dry it well will it come back to life or will the lcd digiticer permanetly dead ? HELP ME OUT HERE PLEASE:crying::crying::crying:
Click to expand...
Click to collapse
I can't believe everyone is telling this guy he's SOL. Yes it was a silly thing to do but who hasn't made a mistake?
Jsong, the rice trick takes weeks typically to work, helps if you can get it in direct sunlight as well to speed up the absorption rate. I would suggest giving the rice trick a try again but leave it untouched for a week or two. DO NOT USE A HAIRDRYER, you've already stated that you have but don't again. The force of the air could push moisture deeper and make the issue worse. Take out the SIM, the battery and external memory card if you have one. Vacuum the exposed area for at least 30 minutes, change up the angle of the vacuum every little while to make sure you are reaching all exposed parts. Put the dry cover back on, do not try and turn it on. Now put it in the rice and some say 24-hours works but I would leave it for at least a week. If it won't turn on after a week in the rice and the vacuuming you may need to think about replacing the motherboard which I don't think anyone sells. If you do manage to get ahold of one or any part you want to replace use the guide here to tear it down and fix yourself. https://www.ifixit.com/Device/Samsung_Galaxy_S5
LuckyColdJohnson said:
The phone is advertised as "Water Resistance" not "Water Proof".....SO if your wife or kids spill something on it or you drop it in a pool and get it out quickly, you should be okay......If you put it in the pool and played with it (Took pictures etc...) Thats a NO NO.....
OK im getting a little irritated with this kind of comment that show only the lack of knowledge the S5 normal is IP67 as the active the difference is that the active beside the IP67 has some military test of its own so both phone can be submerged up to 1 meter and up to 30 min there is no difference there OK and yes if i buy a phone thats says it can do that WHY would i do it its like if i buy a water resistant watch or whatever if it says it can be submerged up to 15 meter im gonna swim with it im NOT scuba diving because it will die. SAme thing with the S5 if is water whatever but it specifies that can be submerged up to 1 meter and for 30 im gonna do it following the security measures the one thing i did not calculated was that if the phone have some factory flaws and the water gets in and the indicator goes red im screw now
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Click to collapse
Jsong69 said:
LuckyColdJohnson said:
The phone is advertised as "Water Resistance" not "Water Proof".....SO if your wife or kids spill something on it or you drop it in a pool and get it out quickly, you should be okay......If you put it in the pool and played with it (Took pictures etc...) Thats a NO NO.....
OK im getting a little irritated with this kind of comment that show only the lack of knowledge the S5 normal is IP67 as the active the difference is that the active beside the IP67 has some military test of its own so both phone can be submerged up to 1 meter and up to 30 min there is no difference there OK and yes if i buy a phone thats says it can do that WHY would i do it its like if i buy a water resistant watch or whatever if it says it can be submerged up to 15 meter im gonna swim with it im NOT scuba diving because it will die. SAme thing with the S5 if is water whatever but it specifies that can be submerged up to 1 meter and for 30 im gonna do it following the security measures the one thing i did not calculated was that if the phone have some factory flaws and the water gets in and the indicator goes red im screw now
Click to expand...
Click to collapse
So, if I purposely crash my car into a building, and I'm laying in my hospital bed, and I say, well if the air bag worked like it was supposed to, then I would not be in this predicament, how would I sound? You'd probably say, well why would you do that anyway? There are some things that you do not do, you'd probably say. That's kind of how you sound with taking the phone swimming, but not that degree.
Well, maybe the phone was faulty. But what service center or tech is going believe you after you've blow dried it, and possibly soaked it in rice or alcohol. If you did any of that, then that throws out the entire argument about the phone being at fault, since the blow dryer, alcohol, and rice are not tested and proven procedures, or "following security measure", for the S5. I'm just saying what you need, but don't want, to hear.
And you're right also, there is a lack of knowledge around here about S5. In my opinion, it takes somewhere around a year before you understand a phone really well. That's why you don't do like you did, because almost no one around here has been in that situation yet, where they had to find a solution. That's why there's no definite answer right now and...Oops, I have to go. I have to get my phone out the sink before the 30 minutes is up. Let us know what you decide to.
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All good points. The Active is better. Good luck OP. I pay $3.00 a month for insurance on the phone. I hope you did it or do it next time.
@shortydoggg +1
Sent from my SAMSUNG-SM-G870A using XDA Premium 4 mobile app
LuckyColdJohnson said:
All good points. The Active is better. Good luck OP. I pay $3.00 a month for insurance on the phone. I hope you did it or do it next time.
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Click to collapse
The Active and the S5 both have the same IP67 certification for water ingress protection. so NO the Active is not any better under water. And in the case of the OP he just got back lock and was not sure that the back cover was completely close. I have use my S5 on the pool several times to take videos and pictures without issues, you just need to be sure of the usb flap and back case been secured.
LuckyColdJohnson said:
All good points. The Active is better. Good luck OP. I pay $3.00 a month for insurance on the phone. I hope you did it or do it next time.
Click to expand...
Click to collapse
How do you pay $3 Lucky? AT&T charges $7.
Sent from my SM-N900A using Xparent Red Tapatalk 2
MicrosoftBug said:
How do you pay $3 Lucky? AT&T charges $7.
Sent from my SM-N900A using Xparent Red Tapatalk 2
Click to expand...
Click to collapse
There is an extra fee you can have taken off. I did it and now it's 3 bucks. Att
LuckyColdJohnson said:
There is an extra fee you can have taken off. I did it and now it's 3 bucks. Att
Click to expand...
Click to collapse
Can you please elaborate?
Sent from my SM-N900A using Xparent Red Tapatalk 2
MicrosoftBug said:
Can you please elaborate?
Sent from my SM-N900A using Xparent Red Tapatalk 2
Click to expand...
Click to collapse
I just remember a rep asking if I wanted insure for 3 bucks. Once I got my paperwork it was higher. I asked why. They told me about an additional insurance fee. I didn't need it. Took it off and it's 3 bucks again. Don't remember what it was but I didn't want it. Srry
LuckyColdJohnson said:
I just remember a rep asking if I wanted insure for 3 bucks. Once I got my paperwork it was higher. I asked why. They told me about an additional insurance fee. I didn't need it. Took it off and it's 3 bucks again. Don't remember what it was but I didn't want it. Srry
Click to expand...
Click to collapse
Still the same ridiculous $200 deductible?
Sent from my SS ROMed S5
mkfryan said:
Still the same ridiculous $200 deductible?
Sent from my SS ROMed S5
Click to expand...
Click to collapse
I don't know yet. But this phone was $715.00 or something.
You mean the 30min underwater commercial didn't convince you it was water proof? LOL...Gonna be hard to get that replaced. I would put it in a ziplock bag of dry rice for 24hr, couldn't hurt....good luck
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
You can go to Swappa.com and look in the boneyard to see if anyone is selling a busted s6 for parts. You can also sell your damaged phone in the boneyard.
It was likely more than a splash, I'm guessing a spill or full dunk if it migrated all the way through to the motherboard?
I've dropped my phone in a full sink of water (twice) and immediately grabbed it out and it was completely unharmed.
If a splash had the ability to damage it, then how did it manage to do this:
https://www.youtube.com/watch?v=LGBKmIlk52Q
Is there any life in the phone at all? Orange juice is very corrosive and a electrical conductor due to the ions in the juice, so it doesn't take much to short things out and reek havoc. I don't know how good you are at taking things apart and fixing them but if it were me I would tear into it and completely disassemble it. Wash all the boards thoroughly with distilled water then give it a soaking in 100% isopropal alcohol. Let it dry thoroughly, check the battery for voltage and try and fire it up. Don't wash or soak the battery by the way. I've fixed a few phone this way that had coke or dirty water in them. Had an iPhone my wife dropped in a toilet last an additional two years after doing this. I had a phone myself I dropped in a glass of diet coke go back to working after a thorough cleaning. Still works to this day and that's been years ago. Those technicians aren't going to spend the time doing this due to the cost of the labor and the off chance it may quite on you down the rd. Anyhow, hope you can revive it. Good luck!
RajCaj said:
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
Click to expand...
Click to collapse
You picked the phone! you could have gotten the less flashy seemingly more durable sibling if you had wanted.
Otherwise though yeah, you could see how much Samsung would charge you to fix it, and or start looking for replacement parts.
TechSavvy2 said:
It was likely more than a splash, I'm guessing a spill or full dunk if it migrated all the way through to the motherboard?
I've dropped my phone in a full sink of water (twice) and immediately grabbed it out and it was completely unharmed.
If a splash had the ability to damage it, then how did it manage to do this:
https://www.youtube.com/watch?v=LGBKmIlk52Q
Click to expand...
Click to collapse
It was in a bag with a unsealed bottle of orange juice. When the bag was picked up, the bottle of orange juice spilled and wet the phone. It wasn't fully submerged, and was in contact with the juice for 30 seconds max.
The phone was a little wet on the outside, but was still functional. I wiped it off and the phone operated with no problem.
Few hours later it started acting up. I restarted it and could never get it to boot back up, while not plugged in, since.
As a matter of fact, I didn't shut the phone down and immediately start remediation because I assumed (from watching the videos like you linked) the phone was capable of withstanding brief exposure to liquid.
beaverslayer said:
Is there any life in the phone at all? Orange juice is very corrosive and a electrical conductor due to the ions in the juice, so it doesn't take much to short things out and reek havoc. I don't know how good you are at taking things apart and fixing them but if it were me I would tear into it and completely disassemble it. Wash all the boards thoroughly with distilled water then give it a soaking in 100% isopropal alcohol. Let it dry thoroughly, check the battery for voltage and try and fire it up. Don't wash or soak the battery by the way. I've fixed a few phone this way that had coke or dirty water in them. Had an iPhone my wife dropped in a toilet last an additional two years after doing this. I had a phone myself I dropped in a glass of diet coke go back to working after a thorough cleaning. Still works to this day and that's been years ago. Those technicians aren't going to spend the time doing this due to the cost of the labor and the off chance it may quite on you down the rd. Anyhow, hope you can revive it. Good luck!
Click to expand...
Click to collapse
It has *some* life. If I plug the phone in to a generic USB power brick, the Samsung logo will pop up & start the AT&T music and then immediately goes into a reboot loop where it starts the process over again. If I plug it into the Samsung USB brick it came with, I was able to get it to fully boot into the operating system, but crashed the first time I tried to access my pictures in the gallery, and then allowed me to pull up the pictures after a second try.
If there is no power going to the phone (via USB or wireless charging) the phone does not respond at all.
I watched a video of a S6 Edge teardown and it's MUCH more difficult than the previous models (which had removable back panels). I think iFixit rated it a reparability score of 3 out of 10.
They had to use special equipment to lift the back glass up enough (just short of breaking it) to get a guitar looking pick underneath to remove the glue. Once the back glass is off, they had to also unglue the battery to get it out.
Not having much to loose at this point, I submerged it in 91% iso-rubbing alchohol for 3hrs and will let it set in a bag of rice for 2-3 days.
I think the damage has already been done though. Will removing corrosion after there's been a short on the circuit board do anything?
whoamanwtf said:
You picked the phone! you could have gotten the less flashy seemingly more durable sibling if you had wanted.
Otherwise though yeah, you could see how much Samsung would charge you to fix it, and or start looking for replacement parts.
Click to expand...
Click to collapse
Yea, I did pick it. IR blaster is an important feature for me, so my options were HTC or Samsung. I've owned 2 galaxy phones & like the synergy with my Samsung TV so I went for the Galaxy....despite my concerns with the step backwards (in terms of water resistance & utility) from the S5.
I've talked to Samsung and they will not give me an option to repair. They say that the parts + labor to fix the phone exceeds the cost of a new phone.
When a phone with possible water damage is sent to Samsung for repair....do they actually open up the phone to verify it's liquid damage, or do they just look for the liquid indicator and call it liquid damage if it's red?
My regular S6 survived a massive downpour yesterday while hiking I have no idea how I got so lucky. I opened it up to check it too and everything was okay internally. I guess they weren't kidding when they said it can withstand some liquid damage so long as it isn't submerged.
From the Moderator
To all in this thread ........... Water damage, liquid damage .....etc
To answer a couple of these questions .......... If water infiltrates inside the back of the phone ...... there is a strip that will change properties that indicates water got in the phone. Newer devices (not just phones, cameras lenses...etc) uses more exotic materials that you cannot easily detect ..... they will show up under UV .......... so to answer that Yes the manufacturer usually can tell..... if it is not obvious, often they do not check ......
To all the Physics ..... comments .......... Water infiltrates based on the seal of the back or the front depending on how the phone is constructed air resistance within the device if sealed ...we could assume it is 14.7 psi or Sea level average atmospheric pressure. As soon as you drop something into say a pool, if it were to sink to 5-feet under the psi would increase to about 17 psi outside force pushing against the interior 14.7 psi....... Without getting into partial pressure laws and more math and physics.........
Greater Out side force is exerting against a lesser force inside the phone........ this precipitates faster infiltration ......... All aforesaid is great academics ......... The Bottom line is this
If you drop your phone into water or any water based fluid then...... Remove as quickly as possible, remove the power source (this is why I prefer a removable battery) the power source is the thing that Really speeds up the water damage.
So here is how to deal with water intrusions
1. Dry it off
2. Remove the power source asap
3. Dry it again .....
4. Immerse is Rubbing alcohol 91% (preferably Denatured reagent) if possible, the Alcohol bonds the water molecules to it for a minute or 2........ then remove and dry off with paper towels
5. Then put in Millet, Rice, Desiccant... etc
I have had to do this a number of times in my life with underwater cameras when the housing leaks ........ a real pain being 100-120 feet under and have to stop the shoot because of a housing leaks
But considering my average lens is 1000 bucks and saltwater will destroy the coatings (not to mention electronics) I have only lost 1 lens and one camera in 25 years and no phone ever due to water infiltration occurrences. But being careful and immediate response is the key ....... be Vigilant ( in this case, that means know how to open the phone and remove the power source)
Hope that helps clear some things up ..........
In South Africa we get ADH (accident and damage handling) on Samsung flagships, but they have been tightening the strings since the S5.
ADH covers screen / body damage with a free repair as part of the warranty.
Water damage on the S6 AFAIK isn't covered anymore like it was on previous Galaxy devices.
Sent from my SM-G920F using Tapatalk
RajCaj said:
Thanks in advance for any advice offered...
Some orange juice spilled on my S6 Edge and caused liquid damage to PBA (motherboard) components. (By the way, thanks to all that called for a "cooler" looking phone...now it can't withstand a splash of liquid, but that's another post in another thread)
In my naïve nature, I assumed that Samsung would be able to repair the phone for me, albeit at a significant cost, so I sent it off to their repair center.
The ticket notes were updated after a Samsung tech looked at the phone and deemed it Beyond Economic Repair (BER) due to liquid damage to PBA components and send the broken phone in the mail without even giving me the option to pay to replace the damaged internals. After all, replacing parts of the phone should not be as expensive as purchasing the phone at full cost right?
I've done some reading online to see what options I have available to me at this point, but all seem to point to the damaged phone being a really expensive paper weight.
I just wanted to check in to see if anyone has had experience with a situation like this...or if anyone had advice on what options I have at this point.
Can the phone be repaired for less than the full retail cost of a replacement phone (approx. $900 for the model I have)?
If not, do liquid damaged phones sell for spare parts? (Screen & body of the phone are in mint condition)
Click to expand...
Click to collapse
Purchase an s6 active
Sent from my SAMSUNG-SM-G890A using Tapatalk
Beyond Economic repair means the cost of fixing it is more than the phones cost.
Yes, the phone that just released in the US last Friday, on AT&T only.
Had I known what I know now about the S6 Edge's ability to stand up to liquid exposure & the cost to repair liquid damaged phones, I would have foregone the Edge pre-order and waited the 2 months for Samsung to offer a waterproof version of the phone. Also, prior Active models had lesser hardware profiles and wouldn't have seemed like a good alternative for me when I was in the market for a new phone.
I really wish more manufactures built their phone with IR ports....then I wouldn't be beholden to Samsung's BS.
oka1 said:
So here is how to deal with water intrusions
1. Dry it off
2. Remove the power source asap
3. Dry it again .....
4. Immerse is Rubbing alcohol 91% (preferably Denatured reagent) if possible, the Alcohol bonds the water molecules to it for a minute or 2........ then remove and dry off with paper towels
5. Then put in Millet, Rice, Desiccant... etc
I have had to do this a number of times in my life with underwater cameras when the housing leaks ........ a real pain being 100-120 feet under and have to stop the shoot because of a housing leaks
But considering my average lens is 1000 bucks and saltwater will destroy the coatings (not to mention electronics) I have only lost 1 lens and one camera in 25 years and no phone ever due to water infiltration occurrences. But being careful and immediate response is the key ....... be Vigilant ( in this case, that means know how to open the phone and remove the power source)
Hope that helps clear some things up .........
Click to expand...
Click to collapse
Thanks for the advise....I will certainly handle things differently if this ever happens again.
Couple of quick questions, since you have experience with this stuff....
Is it possible for the 91% alcohol to further damage the device? Are there specific components that do okay in an alcohol bath vs others? IE battery, speakers, camera, etc?
Also, how long should you dry the phone in absorbent material before attempting to power it up again?
Before I sent the phone off to Samsung, I could at least get the phone to power up while plugged in.
Since I've received the phone back from Samsung, and have given it the alcohol / rice treatment, the phone won't power up at all...even plugged in.
Either way, the phone is dead I'm afraid. Since I'm not certain which components are working, and are not, I can't even sell the thing for spare parts. Most expensive paperweight I've ever owned!
RajCaj said:
Thanks for the advise....I will certainly handle things differently if this ever happens again.
Couple of quick questions, since you have experience with this stuff....
Is it possible for the 91% alcohol to further damage the device? Are there specific components that do okay in an alcohol bath vs others? IE battery, speakers, camera, etc?
Also, how long should you dry the phone in absorbent material before attempting to power it up again?
Before I sent the phone off to Samsung, I could at least get the phone to power up while plugged in.
Since I've received the phone back from Samsung, and have given it the alcohol / rice treatment, the phone won't power up at all...even plugged in.
Either way, the phone is dead I'm afraid. Since I'm not certain which components are working, and are not, I can't even sell the thing for spare parts. Most expensive paperweight I've ever owned!
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Click to collapse
Cannot put in Alcohol if the battery is connected ....... Battery and any fluid = not good .... The other items really will not do anything ........ either way Go to Pandawill.com, Aliexpress.com, Dynamism.com or Chinawholesale.com one of those websites sells motherboards and other cell phone parts I think I saw them for like 80 bucks ......... worth looking into ..... Sorry the phone died...... good luck
You can buy it from aliexpress,amazon or HCQS
Just wanted to share my negative experience and may be get a piece of advise. I dropped my Galaxy S6 (not edge) into the water after which home button stopped working. Couple weeks later as home button were still not functioning I soaked my phone in 99.9% of isopropyl alcohol. Couple hours later half of screen stopped reacting to fingers, and a few hours screen become black. There were also significant damage to frond and back panel plastic base behind the glass - see photos. I still hear some notifications which gives me a hope that there are still some life in it. I also left phone in rise for 4 days with no improvement. Does anyone had such a negative experience with Alcohol soaking and what could be a solution if any?
zipper3 said:
Just wanted to share my negative experience and may be get a piece of advise. I dropped my Galaxy S6 (not edge) into the water after which home button stopped working. Couple weeks later as home button were still not functioning I soaked my phone in 99.9% of isopropyl alcohol. Couple hours later half of screen stopped reacting to fingers, and a few hours screen become black. There were also significant damage to frond and back panel plastic base behind the glass - see photos. I still hear some notifications which gives me a hope that there are still some life in it. I also left phone in rise for 4 days with no improvement. Does anyone had such a negative experience with Alcohol soaking and what could be a solution if any?
Click to expand...
Click to collapse
If your phone is still acting like that or even died, you can open it up ( check youtube vids for dissasembly )
Take any clean alcohol..95%+ and ESD brush ( or toothbrush if you dont have any ) Take off any modules from your motherboard like microphones, cameras, usb board etc. Then gently clean everything with brush and alkohol. When you're finished - put it in electric oven if u have any for 1-2 hours in max 90 degrees temp. If not - use a hairdryer. Do same thing with usb board. Then put it back togheter and try.