Samsung Galaxy S - backing up and updating firmware issues - Please Help! - Galaxy S I9000 Q&A, Help & Troubleshooting

Hi
I have a Samsung Galaxy S and I want to back it up and update it to the latest version of software.
I have download Kies, but when I load it, the Firmware Information area says the following:
"This version of the devive cannot be updated"
"Current firmware version: PDA:JF3/PHONE:JF3/CSC:JE5 (ORA)"
I have tried Googling for an answer and tried Samsung's useless support area on their website but cannot find a solution.
Can anyone help? I seem to be able to backup my contacts, but not apps, or upgrade the software version.
I have various glitches and bugs when using my phone that I would hope this software would iron out. These include, phone not loading some apps, screen freezing, blank screen appears and only way to reset is to take battery out, loses connection to SD card so wont load gallery, wont allow an extra Google account to be added...
It seems to have some serious problems. Can anyone help?
Thanks
sbaker81

This version of the devive cannot be updated"
Means their is no firmware update yet for that branded model .
Contact phone provider .
I have various glitches and bugs when using my phone that I would hope this software would iron out. These include, phone not loading some apps, screen freezing, blank screen appears and only way to reset is to take battery out, loses connection to SD card so wont load gallery, wont allow an extra Google account to be added...
FACTORY RESET ..
Non provider firmware available via Samsungfirmware and flash via Odin read Faqs from main page .
http://forum.xda-developers.com/showthread.php?t=846913
http://forum.xda-developers.com/showthread.php?t=723596
jje

Thanks for this
Why would there not be an update of Android for the Galaxy S? There has been news about it being out so this doesnt make sense.
Thanks for the other link - looks far too complicated for me to start tinkering with this. Is there no other way for me to get an update?
Do you know anything about how to back up apps?
Wont a factory reset clear everything I have on the phone, so I will lose everything?
Thanks

Why would there not be an update of Android for the Galaxy S? There has been news about it being out so this doesnt make sense
I said and Kies says no update for your branded phone whoever you bought it from has not yet updated the firmware .
Pointless now as 2.3 due for release soon .
Wont a factory reset clear everything I have on the phone, so I will lose everything
yes
jje

I think Im unfortunate enough to have one of the first batch of Orange UK Galaxy S's which have issues with the Kies software and are, according to Orange "un-updateable".
Samsung are working on a fix but its a Kies issue apparently.
If I factory reset, I will lose everything. I have backed up contacts, I can sort images, videos ect easily, but how do I back up apps? There is no option for this in Kies?

Related

[Q] Please Help. 3 Day old SGS behaving very strangely

Hello everybody.
I am having serious trouble with my phone and I was hoping some of you might be able to help me out.
I just bought my SGS 3 days ago. It came with android 2.1.1 eclair installed.
I had read that that version was not the best ( the first thing I saw when I opened the phone actually was an error screen, and the lag was horrible) so when I got home I decided to try and upgrade it using the official software for it (Kies).
Unfortunately Kies would simply disconnect my phone when I told it to upgrade, after which it would ask me to upgrade again >.>
So I decided to use Odin to flash one of the newer 2.2.1 versions.
I flashed a 'JS3' version with a repartition to 803 pit , but it crashed after rebooting with the dbdata error (which as I learned later was caused by not flashing a full firmware).
I flashed JPU after which worked great. It was fast and responsive.
However my phone kept crashing. Whether on standby, using apps, or just trying to dial a number, it would freeze, start vibrating, and sometime reset, other times just stay frozen until I force shut down it from the power button.
I flashed JS5 afterwards, with full cache clearing, factory reset etc. Still crashed.
Then I tried flashing Darky's 9.2 Ressurection. Loved it but I couldn't even set up my google account because it crashed constantly.
Then I went back to what I believe is the current official version for my location and carrier (Vodafone Romania), JP9 .
After flashing it didn't crash, but after a while (one night), it started crashing like crazy, even wound up with weird gray lines and a freeze in the morning.
I was hoping someone here might know what is wrong with it. I already sent it back to be serviced but I am thinking maybe I broke it somehow and would like to know how so I don't do it again.
The phone is network locked, which I later learned is usually a bad thing for flashing, unfortunately I didn't know about that when I started.
well first of you want to remove the network lock so try these:
http://forum.xda-developers.com/showthread.php?t=761045
http://forum.xda-developers.com/showthread.php?t=913681
next step is to register on www.samfirmware.com (its free) and here is where you will get all the latest official firmwares from samsung..
what you want to do is download (XWJS5) with all 3 files and PIT and flash that through odin with RE-PARTITION..
Before you do that, put your phone into recovery mode (volume up + Home button + Power button ) and do a factory reset / wipe cache ect...
so when you have done that and flashed the new firmware. let me know what the outcome is..
another thing.. ALWAYS MAKE SURE KIES IS CLOSED.... EVEN IN THE ICON TRAY... AND MAKE SURE DRIVERS ARE UP TO DATE.
other than that you shouldn't have any problems
hi, thanks for the advice.
I already did most of that however. I did a factory reset numerous times, and I also did a full repartition flash more than once, to no avail.
I am waiting to get it back from warranty service now but I am wondering what went wrong.
Was it broken when I bought it or did I damage it somehow by trying to flash it while network locked ?
flashing with network lock wouldnt make everything force close. the worst thing that could happen when flashing with network lock is not picking up a signal and possible IMEI corruption.
i think you may have just flashed the wrong ROM, it happens to us all, but the more you do it the more experienced you become and you soon learn methods to restore things..
dont worry too much it will be fine when it comes back from samsung, just be sure to read up properly if you have any doubts.. or ask a question first you will get a reply quicker than you can Unbrick your phone..
My phone seems to hate the 803 pit file. Lots of force closes when I used it. Try using 512, see if that works any better.

[Q] SGS i9000 market problem

I'm now on my second SGS i9000 and although its a great phone I have had the same problem with both phones - Android market access does not work - either via 3G or via WiFi. I either get download unseucessful or the download starts and then stops with no install.... Doing a factory reset on both devices means I am able to download and install apps for 10 minutes or so before I am back to square 1 and both handsets refuse to download.
Inserting my SIM into yet another android phone (a Sony Ericsson X10a) sees access to the market and app downloads working fine.. any ideas? No access to the Android market pretty much makes the SGS i9000 about as usefulas a brick..
I've cleared caches and done all the usual stuff including soft and hard resets but to no avail....Any and all help would be hugely appreciated!
patrick.pilcher said:
I'm now on my second SGS i9000 and although its a great phone I have had the same problem with both phones - Android market access does not work - either via 3G or via WiFi. I either get download unseucessful or the download starts and then stops with no install.... Doing a factory reset on both devices means I am able to download and install apps for 10 minutes or so before I am back to square 1 and both handsets refuse to download.
Inserting my SIM into yet another android phone (a Sony Ericsson X10a) sees access to the market and app downloads working fine.. any ideas? No access to the Android market pretty much makes the SGS i9000 about as usefulas a brick..
I've cleared caches and done all the usual stuff including soft and hard resets but to no avail....Any and all help would be hugely appreciated!
Click to expand...
Click to collapse
You may want to take a Nandroid backup then try a new ROM, maybe from Doc's Kitchen or something simple. Consensus of opinion seems to be that the only good way to fix a broken market is to install a new ROM.
Are you on stock currently?
It is indeed a stock ROM - very frustrating....

Kies Wont Connect After Update

Hi
Just updated my Tab after Kies informed me that there was a new version, but after the update, Kies is bluntly refusing to connect to the tab. Just says 'Connecting...' forever.
I'm guessing that Samsung has stupidly managed to update the firmware in the device to a version that Kies cannot talk to.
Anyone else have this issue. Until I get it resolved there will be no further updates on my GT.
The build no post update is: FROYO.XWJJ3
I've done all the usual things: restart pc, restart tab, reinstall kies, install kies on fresh machine, blah, none of which have helped.
Any idea's?
Interestingly, post update, the only thing that I see thats different is that Samsung has installed 'The Dark Knight' and 'Clash of the Titans' trailers on my tab (now deleted). Those two files make up the lions share of the 'update' that I downloaded. Cheeky blighters. 'Sky News' and Whsmiths 'eBooks' apps have also appears - very very cheeky - enough rubbish on the tab beforehand without Samsung adding more. The new 'Apps' cant be deleted either...
Nigel

[Q]problem updating firmware via Kies

So i heard about the 2.3.3 updated for the tab and i decided to check via kies
And knowing (from my SGS) that i have to update first with the old update to get the latest i decided to do that (the one from January or something)
But when i try i get an Error Saying that Kies could not be administrator permission from the Tab
Is this a known problem?
PS: anyone know how to change the language in Kies? i would prefer it in english because it makes it easier to describe problems
some users over at swedroid have some issues with sgs. no solution yet
Sorry. not allowed to post link
So i changed computers (usually do kies updates on my laptop) and its working fine
currently half way though the firmware update
Unable to update via Kies as well
I am getting the same message. States that I do not have the permission of the P1000 device administrator.
Was trying to update an unlocked Euro P1000, using the newest version of Kies and Windows 7 Premium. Also tried to use my XP to do the same, gets stuck on the screen after hitting the update button, or comes back with an "unknown error."
I hate Kies, but am would rather not root and bootload as I'm selling this in the next month or so.
Think I am moving away from Samsung. Love their hardware (have a Galaxy S and Tab), but hate their support and software updating.
Hello,
I can only suggest you to look at Overcome rom in the developers section.
There is an amizing guide explaining you step by step how to upgrade your tab and at the end you'll have a much better 2.3.3 rom than Samsung stock one.
If you still want only Samsung rom stop the update process when it says to install Overcome and you'll end-up with a very clean rooted stock 2.3.3
best solution seems to be a clean install of Kies. Uninstall, clean registry, download new from samsung, install. Kies must be center of gravity when it comes to bugs :/

[Q] Galaxy S i9000 won't factory reset and force closes frequently - now with logcat

Hello all,
please forgive me first of all because I've had very little sleep due to this issue. And its a long thread, but more detail is better generally I believe.
First, some background, and unfortunately, it starts with my wifes phone.
My wife has a Galaxy S GT-i9000 on Orange in the UK. She has had it, probably about a year maybe at most. She has a few apps that she has downloaded but nothing major and on first looks when I got it nothing I expect would cause this issue, just facebook etc.
My wife came home and said, my phone keeps coming up with a message saying force close. Ahh, I thought, some apps gone nuts, but alas, it appeared to be many apps including Maps, Google Upload (I assume this is a system process), Facebook Katana and many more, probably about 20 Force Close messages pop up one after the other and it lags whilst trying.
Odd, I thought, I also noticed the icon for one of the apps on her homescreen had changed to the default White and Green one with the android on it.
I suspected something had gone wrong (obviously), I asked if she had rebooted it and she said she had. So, I rebooted it again, just incase. Same problem.
I then thought it might need an update, it was running official Kies 2.3.3 (or was it 2.3.4, I forget) so I plugged it into my netbook and ran Kies, had to update that as it didn't have the latest application update. I then started the firmware update, after backing up the phone using Kies.
Halfway through the update, Kies popped up a message saying something went wrong and that I had to unplug the phone, take out the battery and reboot. Odd, I thought as the phone was telling me to not doing anything. I waited a minute, nothing further happened, so I did this. Then I got the Black Screen of Death with the phone, the dots and the computer screen.
Crap!!! I thought, I managed to get into Download mode, and reflash it using what I believe was an official ROM using Odin. I then rebooted, and found that it STILL had the data on it and it STILL was doing the force close. At least I had it back to "working" though so I was mildly happy.
I then did a factory reset using the menu system, erased the USB storage (there is no external SD card in her phone) and rebooted, still force closing but prompting me to setup again. Weird. I went through the setup slowly, as every second or so a force close would popup, then when I completed the setup (which still had the wifi settings, account settings etc in it) the System Setup crashed with Force Close. I then rebooted and got to the Home Screen, but still crashing.
I rebooted and used the recovery screen to clear the cache and factory reset, despite the warnings I will lose everything, nothing was wiped.
I tried to update using Kies again but it tells me that the firmware/device is not supported. I am now trying to see if I can use Odin to install a Kies supported firmware. So that I can then try an update using that again.
Anyone got any suggestions, at present, my thoughts are, I was going well within the realms of warranty up until I reflashed it using Odin to try and get back in as I'd only used Kies to update and the issue "just started happening" without my missus doing anything.
There are no signs of damage on the phone and she tells me it was just sat on her desk all day.
So, my question is, what now? I'm of the opinion based on the above that if I can't reflash a warranty supported Kies update, then maybe a custom ROM will be worth a shot to see if its a hardware failure or if its software. I just have never had an issue like this with my HTC Desire and I've ran many custom ROMs and standard ROMs on it.
I do have the .tmp file of the update Kies downloaded, and I also have a Binary folder which has some file inside a couple more folders but its not a .tar or a .zip because when I try renaming it (after a copy) it won't open.
So, suggestions on a postcard, thanks if you got this far through this nightmare. All help massively appreciated.
Edit: it appears to be the same issue as this: http://forum.xda-developers.com/showthread.php?t=822238
I'll try some of their suggestions. Today I also did the *2767*3855# today which I found after a bit more searching. Same problem after a reboot. Force close and data still there.
I've tried and tried again to do various solutions for this, I've even ran a logcat using adb to see if I can see the problem. I suspect its a Dalvik Cache issue in that its unable to write to it for some weird reason.
I've downgraded it to Froyo following this guide: http://forum.xda-developers.com/showthread.php?t=1100906
It now detects in Kies and offers me a firmware upgrade. I suspect it will die again though if I try due to this Dalvik problem.
Wiping cache does not wipe the cache. Everything still appears to be there on reboot as mentioned above.
Here is a copy of the LogCat with Java errors all over it: http://leenukes.co.uk/downloads/logcat1.txt (its quite long)
I guess nobody knows. Today I will speak to Orange to try and get it fixed or replaced.
Sent from my HTC Desire using Tapatalk
We've been told it is beyond repair. We will see what they say when we go back into the shop. Its still in warranty so I don't see why they won't replace it.
Sent from my Galaxy Nexus using Tapatalk
I have a friend with a Galaxy S from Orange Romania and suddenly the phone kept showing Force Close on every App. He had 2.2.1 if I remember right. He whent with the phone to an Orange Shop and they only do a factory reset but data was not wiped.
So what i have done for him:
- start the phone in Download Mode
- start Odin with repartition check and XXJVT (2.3.5) firmware with 3 files (code, phone and CSC) + pit file .512
- after reflashing the phone does have all tha data, so i resarted in Recovery Mode and done a Factory Reset and a Cache Wipe
- i flashed Speedmonde Kernel k16.10 and do again from Recovery Mode a Factory Reset, Cache Wipe and Davlick Wipe.
On reboot the phone was CLEAN. No force closes for a week now.
Sorry for my English hope it helps!
ZiDanRO said:
I have a friend with a Galaxy S from Orange Romania and suddenly the phone kept showing Force Close on every App. He had 2.2.1 if I remember right. He whent with the phone to an Orange Shop and they only do a factory reset but data was not wiped.
So what i have done for him:
- start the phone in Download Mode
- start Odin with repartition check and XXJVT (2.3.5) firmware with 3 files (code, phone and CSC) + pit file .512
- after reflashing the phone does have all tha data, so i resarted in Recovery Mode and done a Factory Reset and a Cache Wipe
- i flashed Speedmonde Kernel k16.10 and do again from Recovery Mode a Factory Reset, Cache Wipe and Davlick Wipe.
On reboot the phone was CLEAN. No force closes for a week now.
Sorry for my English hope it helps!
Click to expand...
Click to collapse
Sound advice there mate, other thing I would have done is in recovery mode before the ODIN flash I would have format sdcard, making sure you have removed BOTH the external sd and the sim card, as it can wipe them as well.Then flash through ODIN as per instructions above.
Using JVT I would flash either speedmod or semaphore 2.1.1 which I personally use.
Happy flashing!!
turns out it was water damage and some parts corroded.
Its going to be claimed for on insurance.
Sent from my Galaxy Nexus using Tapatalk
Hello all,
the phone came back from repair yesterday, yay!
the phone now however, doesn't appear to lock onto a mobile signal for very long. Boooo!!!
After sending off for repair using insurance, we got the phone back yesterday but it now appears to be broke in another way. It won't lock on to a mobile signal, wireless is fine but data network and sometimes just mobile signal is patchy and keeps dropping.
I've just reset it to factory defaults, same problem. What I did notice, which is odd is that since it came back from repair, its now unlocked and I can put another networks SIM card in it, same issue there too so I know its the phone now.
I'm going to scour the forums to see if anyone else had/has issues like this, it is running the latest firmware now and a full wipe really did fully wipe it this time, as opposed to last time with its issues due to water damage. One step forward, two steps back?
Its going back to the insurance company. Especially as Orange were suggesting that we pay £70 for a new handset.
Absolute fool I had on support today, yesterday I at least had someone sensible.
Sent from my Galaxy Nexus using Tapatalk
SGS force close problem
Hey guys i m facing a similar solution in my samsung galaxy s. After deleting all the contents and uninstalling the applications, I m getting them back after rebooting and all applications has to be force closed after rebooting.
Please help me to solve this problem
Signal issues
leenukes said:
Hello all,
the phone came back from repair yesterday, yay!
the phone now however, doesn't appear to lock onto a mobile signal for very long. Boooo!!!
After sending off for repair using insurance, we got the phone back yesterday but it now appears to be broke in another way. It won't lock on to a mobile signal, wireless is fine but data network and sometimes just mobile signal is patchy and keeps dropping.
I've just reset it to factory defaults, same problem. What I did notice, which is odd is that since it came back from repair, its now unlocked and I can put another networks SIM card in it, same issue there too so I know its the phone now.
I'm going to scour the forums to see if anyone else had/has issues like this, it is running the latest firmware now and a full wipe really did fully wipe it this time, as opposed to last time with its issues due to water damage. One step forward, two steps back?
Click to expand...
Click to collapse
Sounds like a modem issue, where the techs at Orange put in the wrong modem for your firmware. I did the same thing when I upgraded from Froyo to Gingerbread.
Alternately, it could be a broken external antenna connection as a result of the corrosion from the water damage. Google "no signal fix" and look for a site that ends in .uk
Just a thought for others who come across this problem.
I

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