Something weird is going on and has been going on ever since I installed the Amazon App Store on my Cappy running the latest Serendipity rom. I've downloaded WeatherBug Elite and Shaazam when they were both the free paid app of the day through the Amazon App Store. They run just fine... until I reboot my phone. After every reboot, when I go to open either of those two apps I get a force close popup saying that there has been an unknown error with the Amazon App Store and that I need to reinstall the app (that I was trying to open). So I uninstall, go back into the Amazon App store and re-download/reinstall and they work fine again until the next time I reboot or power cycle my phone. The apps load up and run for a few seconds before I get that popup. So far I've only noticed this with those two apps, the other ones I've downloaded through Amazon have been working fine.
I contacted Amazon App Store support via email, but they were not very helpful, they told me I should call them to "discuss the issue further". I don't like calling, that's why I emailed them in the first place!
Anyone else having this issue? Could it be caused by the hosts file? Thanks in advance for any help!
I also have this issue with both WeatherBug Elite and Shazam Encore. I actually uninstalled Shazam (at the time I noticed it) because I installed SoundHound Infinity.
However, I just manually rebooted my phone and, yes, my WeatherBug Elite came back with the error (after re-installing and setting it up).
I tested my other Amazon apps (Airport Mania: First Flight, Angry Birds Rio, Angry Birds Seasons, Diner Dash 2, Doodle Jump, Flight Control, Fruit Ninja, SoundHound Infinity, and Talking Tom Cat) and it's only the WeatherBug Elite and Shazam Encore.
I'm running a Droid X with Liberty 1.5 ROM.
The same here... any solution..??
Same problem...
Any news or ideas?
I've been afraid to reboot my phone because of this issue. I guess it's not that big of a deal to uninstall and reinstall two apps, but it's just so annoying. I'm going to download Ad-Free from Google Market later and revert my hosts file and reboot my phone, I'm not sure if that has anything to do with it but I'll let you guys know if it works.
Reverting the hosts file does nothing. I have to reinstall Weatherbug Elite and Shazam again for the 5th time! Ugh.
This is the reply I received from Amazon customer service:
I’m sorry to hear that you are experiencing problems with the Amazon Appstore for Android.
Based on what you described, I think it would be best to investigate this issue further. I haven't heard of this happening before, and we'd like to get more information from you so we can come up with a fix.
You can reach us by phone directly and toll free from many countries by clicking the Contact Us option on our Help pages at:
http://www.amazon.com/amazonappstore
Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If your country isn’t listed or you’re unable to take advantage of the Contact Us feature, you can call us directly at 1-866-749-7771. Support for the Amazon Appstore is available between the hours of 6 a.m. and 10 p.m. PST, 7 days a week.
Click to expand...
Click to collapse
If everyone that is having the same problem is willing to take a little bit of time to tell Amazon that this isn't an isolated issue, they might look into further and offer us a solution. Here is the email: [email protected]
I am having the same issue. I did not realize that it was the reboot that was triggering it until I read this thread. Same two apps, Weatherbug and Shazam. The only thing that fixes it is to uninstall and reinstall.
I am running Serendipity 6.3 also.
I have the same issue with those apps running on Cog4.3
+1
Same here!!
same problem here in continuum 4
I found a fix, seems to be working
1. Delete Amazon App store from device (under Settings->Applications, "Clear Data" and "Uninstall")
2. Delete (deregister) all occurrences of device in question from Amazon profile (Your Account > Your Apps and Devices)
3. "Send Amazon App store to a new device" (since mine is a tablet, I sent it to my email)
4. Install Amazon App Store from this new delivery
5. Run App store and log in
Apps should work at that point.
(Note: some of those steps may be unnecessary overkill, but hey, it worked...)
Source http://www.amazon.com/Angry-Birds-l...Z8NXOSQLX3UV/1?_encoding=UTF8&asin=B004SBS8LA
agarp said:
same problem here in continuum 4
I found a fix, seems to be working
1. Delete Amazon App store from device (under Settings->Applications, "Clear Data" and "Uninstall")
2. Delete (deregister) all occurrences of device in question from Amazon profile (Your Account > Your Apps and Devices)
3. "Send Amazon App store to a new device" (since mine is a tablet, I sent it to my email)
4. Install Amazon App Store from this new delivery
5. Run App store and log in
Apps should work at that point.
(Note: some of those steps may be unnecessary overkill, but hey, it worked...)
Source http://www.amazon.com/Angry-Birds-l...Z8NXOSQLX3UV/1?_encoding=UTF8&asin=B004SBS8LA
Click to expand...
Click to collapse
Unfortunately, Shazam and Weatherbug Elite still crash on my device.
Red_81 said:
Unfortunately, Shazam and Weatherbug Elite still crash on my device.
Click to expand...
Click to collapse
do you guys have any start up managers? It seems that the issue all revolve around the amazon market place. Weather bug has always caused issues with every rom I have ever used so I just dont use it any more. I have no prob with Shazam
Nope. I use stock cog4.3 running overstock kernel. That is it. Nothing special here.
Sent from my SAMSUNG-SGH-I897 using XDA App
Could be rom related. Have you tried a different rom?
No but others on other roms have reported the same issues.
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm on stock Froyo and now any app that I've downloaded from the Amazon app store wont open, including WB and Shazam, but also AB Rio, Backbreaker Football and Doodle Jump.So ROM is not the issue, AAS has messed something up.
This is why the amazon store will not be on my phone.
Sent from a Captivate on Bluedipity 6.4, Onix 2.0.5, JQ1 with Xda App
Related
It seems like a lot of people(including myself) have been having Market Issues lately on both the Froyo & HoneyComb roms. (not sure if rooted stock Nook users were seeing this to this week)
I think that Google has been making changes to the backend of the market.
Tuesday night I noticed that X-Plane was available to me in market where the previous few days searched for it would come up empty.
Yesterday i manually installed Evernote & Sugarsync because I could not find them in the marke either and I also noticed I had an older version of Xscope.
Last night, I did another round of Force Stop Google.Framework/Clear Data....Force Stop Market/Clear cache and then all of sudden all these apps reappeared in the market!
So if you have been having similar issues this week I suggest another round of the Force Stop Google.Framework/Clear Data....Force Stop Market/Clear cache. I did do mine with a round of some nice Bourbon Oak Aged Stout Beer called Heresy but not sure if this helped MArket at all But it did help me!
I am using Market Enabler with the Verizon setting(and have been using all week)
One thing i notice different in Portrait Market is on Nookie Froyo its says Apps - Game - My Apps and on my DroidX it says Apps - Games - Verizon on top.
Hopefully today I can mess with copy some of the setting from my DroidX build.prop to the Nook to see if this changes market behavior at all.
Does anyone now what settings Market Enabler is making and where?
I have been having trouble with the market as well, but it seems related to a "google talk authentication failed" error. STILL cant download apps though, its frustrating.
I just installed the HC and when I tried to DL from the marketplace, I looked over at my phone, an HTC hero, the DL was coming in there???? Tried to use another gmail account, "no device associated to this account" This makes HC useless. Anyone got a clear fix?
well for me i cant even download off the market with my NC it says its downloading but does nothing.
This has zero to do with the Nook Color, it's happening on all devices.
I have to say, some of it IS nook related.
The problem I'm seeing is that some apps do not see the Nook as a compatible device.
Take evernote for example.
I can't find it in the market, so I go to the evernote website, which points me back to the market, web version. When I am forced to choose a device, it then tells me that the device is not compatible.
How are people getting around this?
hanbalfrek said:
I have to say, some of it IS nook related.
The problem I'm seeing is that some apps do not see the Nook as a compatible device.
Take evernote for example.
I can't find it in the market, so I go to the evernote website, which points me back to the market, web version. When I am forced to choose a device, it then tells me that the device is not compatible.
How are people getting around this?
Click to expand...
Click to collapse
Well for me i had to install Applanet and download it, it works fine on the book. And also that's the only way i can download apps because the market doesn't work for me.
hanbalfrek said:
I have to say, some of it IS nook related.
The problem I'm seeing is that some apps do not see the Nook as a compatible device.
Take evernote for example.
I can't find it in the market, so I go to the evernote website, which points me back to the market, web version. When I am forced to choose a device, it then tells me that the device is not compatible.
How are people getting around this?
Click to expand...
Click to collapse
That's a completely different issue.
khaytsus said:
That's a completely different issue.
Click to expand...
Click to collapse
I'd have to respectfully disagree that its a completely different issue, at least not for everyone.
OP's issue is not a problem of downloading/installing apps, its finding apps.
I just tried all the apps the OP listed, and I found X-Plane, but can't find Evernote, Sugarsync, (nor Facebook).
I think that a lot of people will not find the apps they want, and think its a Market issue with their hacked device, but in reality its a problem with device compatibility checks from Google.
Thanks for the Applanet idea, I'm going to try that.
I have had lots of apps were missing for me (most notably Facebook for android) in the market occasionally. I have found that this seems to happen from time to time. In trying to buy directly off the android market site on my computer, it tells me my Nook is incompatible with the apps I am looking for (though I know it is not). The fix though, is simple ( all credit to ViralCipher)
Solution:
http://forum.xda-developers.com/showpost.php?p=11626645&postcount=425
Sometimes you have to do it more than once, but rarely.
I Use Customized Nookie Froyo 0.6.8 from the emmc.
hanbalfrek said:
I have to say, some of it IS nook related.
The problem I'm seeing is that some apps do not see the Nook as a compatible device.
Take evernote for example.
I can't find it in the market, so I go to the evernote website, which points me back to the market, web version. When I am forced to choose a device, it then tells me that the device is not compatible.
How are people getting around this?
Click to expand...
Click to collapse
applanet[dot]net
how I did it. I hate it, because I love to support the developers so cheating them like this sucks. I usually go to their website later and donate
ErroneousBosch said:
I have had lots of apps were missing for me (most notably Facebook for android) in the market occasionally. I have found that this seems to happen from time to time. In trying to buy directly off the android market site on my computer, it tells me my Nook is incompatible with the apps I am looking for (though I know it is not). The fix though, is simple ( all credit to ViralCipher)
Solution:
http://forum.xda-developers.com/showpost.php?p=11626645&postcount=425
Sometimes you have to do it more than once, but rarely.
I Use Customized Nookie Froyo 0.6.8 from the emmc.
Click to expand...
Click to collapse
Thanks! This worked!
I did this step when I had the application download errors, and didnt think doing it again would restore access to certain apps, but hey, whatever works!
Hi
Up until yesterday, apps, whether paid or free would download fine on my device. Nothing has changed my end, but today, paid apps will no longer download (free apps download fine). There are two issues, the authorising payment page takes eons (used to be instant), and the phone sits on the 'starting download' or 'downloading...' pages for ever without ever actually downloading the app that I have paid for. Issue is present whether I initiate the download from the phone or from a PC.
Obviously, this makes the phone next to useless. I have no time to wipe/re-install the phone - especially since this may not even fix the issue!
I can find no 'report an issue' link at google's market to get support on this issue. The apps purchased are past the refund window.
I have tried all the various fixes I found on google (start google talk, kill cache/app settings for market and downloader), try another internet connection, restart phone blah blah, nothing has worked.
Anyone got any suggestions?
Nigel
Paid apps that had previously been installed and then removed will re-install fine... I can only assume that its the authorisation thats failing (nothing wrong with any of the cards on my google wallet account).
Nigel
Go to setting - application - manage - All - market - clear cache n Data
do same for talk (google talk)
first login to talk then market
In market application - check setting - accout - Fix default if you have multiple acc
Hi
As mentioned in my original post. I already tried that. I just tried it again with the same result.
After having done the above, I tried to buy the app from my PC, Got the following message 'Your order is still being processed. Your item will become available as soon as your order is complete. If you'd like, you can check your order status at anytime.' which is not the norm. Clicking the link within the message takes me to the transaction in google wallet which is listed as 'complete' unfortunately, the download does not auto-start (like it used to) on the phone, and when I force it to manually start, It goes to the 'starting download...' message. The app never does download, market app just displays this message forever more until I go and 'clear data' for the market app.
I give up! Looks like I am stuck with what I have on the phone + whatever I can get for free.
Have emailed google, will update thread should they bother to respond.
Market version is 3.4.4 | Download Manager is 2.3.5
Have you vosited web version of market?
Market.android.com login with google acc.
You will see your purchased appl there, if u can see there, click on install from there, it will start installing to ur device remotely
Try it
Hi
Yep, tried that - does not work. I can initiate the installation of free apps from the market on a pc, but not paid apps. The paid app I am trying to install is listed as having been successfully purchased. Looks like a bug/glitch, but one I am going to have to wait for google to fix.
Do you have the Amazon app market installed?
Sent from my GT-N7000 using xda premium
This issue seems to be with KL3 onwards and region or could be csc dependent, the only fix for this is to use the older market version the 2.6.x
try going into recovery mode and choose fix permission
Hi
Well, I got an auto response from google 'we are looking into it', but no emails since. Tried again this morning, and everything just started working again. Whether this was an issue with the market, my market account, my google wallet account etc is unknown.
I'd like to know the reason so I can fix it if it happens again, but at least its now working again.
@ericshmerick: Nope, no amazon app market. I don't believe this works in the UK
Nigel
The exact same thing is happening to me were you able to eventually get the apps you purchased its been about two days and the problem persists I have filed a support case with Google happening on two phones and a tablet ans the web market through a PC isn't working either. It seems to get stuck at authorizing the payment .
Sent from my Galaxy Nexus using Tapatalk
This was a big problem two weeks ago. I think the CheckROM guys figured out how to fix it. Their forum has a nice FAQ at the start. Have a look there. If that doesn't help then wade through the Rocket forum.
Sent from my GT-N7000 using xda premium
When I try to enable the parental controls and disallow in-app purchasing, I have to give my Amazon password. This is accepted, and the settings change on their specific page, but when I return to the general settings page, the changes are not remembered.
That would sort of be OK if the defaults were safe, but they're unsafe to your wallet.
Anyone else having this? I can remember that it being a pain on other devices too, but it's working on a Nexus 7 with stock Android 4.3.
I have optimus 4x HD I just installed cyanogenmod 10.2 the amazon app asks me to log in every time I open an app that was downloaded with amazon app store or I open the amazon app store and none of the settings get saved like disabling in app purchase.
Sent from my LG-P880
mefoo said:
I have optimus 4x HD I just installed cyanogenmod 10.2 the amazon app asks me to log in every time I open an app that was downloaded with amazon app store or I open the amazon app store and none of the settings get saved like disabling in app purchase.
Click to expand...
Click to collapse
It's retaining my ID - I don't need to log in with the two 'got from Amazon' programs, and if I close it and reopen the program itself, it remembers who I am, just not retaining these settings.
It would be worth you checking if each time Amazon thinks you're creating a new device: there's a fairly low limit and I know from past experience that each time I need to log in on it, it creates a new one.
I own a galaxy s4 i9505 with cm10.2 and have the same problems. everytime i start the amazon app store it asks for my login data...and every login creates a new device in my amazon account any ideas how to fix that?
I'm having the same problem with my Nook HD+.
CyanogenMod version 10.1.3-RC2-ovation, although going back and looking at my devices on Amazon, it looks like it was doing it with the previous stable version, which was the original version I installed.
I'm hoping deleting all those extra devices doesn't screw up the app store....
Just leave the most recent one and delete the rest.
It really is a stupid bit of design on Amazon's part though.
Sorry but I'm a total newbie with Kindle Fire tablets. I got my daughter this for Christmas and was setting it up for her so it's ready to go.
It never even crossed my mind that YouTube kids wouldn't be available. Now that I know it isn't, I'm hoping there is a way I can side load it. I uploaded the apk to Amazon Drive, downloaded it to the fire and it says it needs Google services.
Any help is really appreciated!
igotpins said:
Sorry but I'm a total newbie with Kindle Fire tablets. I got my daughter this for Christmas and was setting it up for her so it's ready to go.
It never even crossed my mind that YouTube kids wouldn't be available. Now that I know it isn't, I'm hoping there is a way I can side load it. I uploaded the apk to Amazon Drive, downloaded it to the fire and it says it needs Google services.
Any help is really appreciated!
Click to expand...
Click to collapse
http://www.howtogeek.com/282425/how-to-install-the-google-play-store-on-the-amazon-fire-hd-8/
(same technique works on 5th gen Fire)
Discussion thread: http://forum.xda-developers.com/ama...google-play-store-fire-t3486603?tag=823814-20
Worked flawlessly. THANKS!
I was able to install the Google play store and install KidsYoutube, but i can't add it to the FreeTime account because it doesn't come up in the app list under managed apps. Any advice? I assume this is a permissions issue because other apps (including the google play store) don't come up either, only apps downloaded through the Amazon AppStore
Yes, I am also interested in trying to get google apps over to the freetime kids side. Is there a way to force it over or bypass the permissions issue? My daughter loves the kids tablet and it works beautifully but she still steals my phone for youtube kids which is the best standalone kids app out there. She loves it and cant have it on the freetime side of the tablet.
BulldogJoe said:
I was able to install the Google play store and install KidsYoutube, but i can't add it to the FreeTime account because it doesn't come up in the app list under managed apps. Any advice? I assume this is a permissions issue because other apps (including the google play store) don't come up either, only apps downloaded through the Amazon AppStore
Click to expand...
Click to collapse
topherdownfrown said:
Yes, I am also interested in trying to get google apps over to the freetime kids side. Is there a way to force it over or bypass the permissions issue? My daughter loves the kids tablet and it works beautifully but she still steals my phone for youtube kids which is the best standalone kids app out there. She loves it and cant have it on the freetime side of the tablet.
Click to expand...
Click to collapse
Any luck on this? I want to get YouTube kids on my daughter's 5th gen and this news makes me sad
How old are your kids?
I have a 4 and a 6yo boys, who both have a Kindle kid edition since Christmas 2015. When I first turned them on, I was extremely disappointed that the entire tablet was Amazon centered. Of course a quick look at XDA and both tablets were rooted running CM12 within minutes.
We of course did lose the whole "freetime" interface, which has only 12 months of free content, but figured that it would teach them Android, and maybe even make them smarter. Between Netflix, Youtube and youtube kids there was no real loss in not having freetime installed.
In order to block content, simply install Nova launcher, and hide apps that aren't kids related, and setup the home screen to be kid friendly (bigger icons, no google search bar, home button to open app drawer etc).
Now I can tell you that my 6yo totally mastered Android, creates app shortcuts, change backgrounds, downloads games etc. My 4yo can navigate Android comfortably, start apps he likes, search for videos on YTK and Netflix.
I feel that it challenged them to learn the OS as is, without sheltering them in a tailored made easy kid interface.
Possible solution found
fastamx79 said:
Any luck on this? I want to get YouTube kids on my daughter's 5th gen and this news makes me sad
Click to expand...
Click to collapse
I found this today. I wont have time to test it out until tomorrow though because my daughter and her tablet are at the ex's today. If you try it and it works let me know.
https://www.howtogeek.com/321474/ho...show-up-in-freetime-profiles-on-fire-tablets/
topherdownfrown said:
I found this today. I wont have time to test it out until tomorrow though because my daughter and her tablet are at the ex's today. If you try it and it works let me know.
https://www.howtogeek.com/321474/ho...show-up-in-freetime-profiles-on-fire-tablets/
Click to expand...
Click to collapse
Sweet, thank you! Looks promising! I'll give it a shot later tonight after she goes to bed so I can sit down and focus. I'll report back :good:
topherdownfrown said:
I found this today. I wont have time to test it out until tomorrow though because my daughter and her tablet are at the ex's today. If you try it and it works let me know.
https://www.howtogeek.com/321474/ho...show-up-in-freetime-profiles-on-fire-tablets/
Click to expand...
Click to collapse
Long story short, it works! The parts they don't tell you, you'll need to also install all the google services on the freetime side to get the app to work. I figured that out after 10 minutes of waiting for that to update (i have it installed on the main account as well that's why i didn't put 2 and 2 together right away). I used the same method that was linked earlier in this thread.
After I got YT Kids setup on my freetime side I ran into an issue of not letting me sign in to my account. The screen would come up to add account, but then would go right back into the app. To get around this I also installed google play store on the freetime side. once that was logged in YT kids linked and it was done.
To install all that extra crap, use the same method as you will to install the YT Kids app.
It's not a pretty solution, but it works!
fastamx79 said:
Long story short, it works! The parts they don't tell you, you'll need to also install all the google services on the freetime side to get the app to work. I figured that out after 10 minutes of waiting for that to update (i have it installed on the main account as well that's why i didn't put 2 and 2 together right away). I used the same method that was linked earlier in this thread.
After I got YT Kids setup on my freetime side I ran into an issue of not letting me sign in to my account. The screen would come up to add account, but then would go right back into the app. To get around this I also installed google play store on the freetime side. once that was logged in YT kids linked and it was done.
To install all that extra crap, use the same method as you will to install the YT Kids app.
It's not a pretty solution, but it works!
Click to expand...
Click to collapse
How do you install framework on free time side?
topherdownfrown said:
How do you install framework on free time side?
Click to expand...
Click to collapse
Take the 4 apk files (the google framework and playstore) and put them on the root of the sd card. Use a computer to do that. When I was trying to copy from internal memory to sd card i kept getting errors.
Once the 4 files are on the root of sd card, shove it back in the tablet, then go into freetime, launch the file explorer that's recommended in the walkthrough and install each one.
You may need to wait after first boot like 10 minutes for whatever apps you have installed on that sd card to rebuild. That happened to me when i put the sd card in, even though the tablet was off
fastamx79 -- I am having trouble installing part 3. Google Play Services 10.2.98 (240-146496160)--
It states app is not installed - when trying to install (the google framework and playstore) on freetime side-- it will not install
This is so frustrating -- please help
fastamx79 said:
Any luck on this? I want to get YouTube kids on my daughter's 5th gen and this news makes me sad
Click to expand...
Click to collapse
Actually just registered finally so I could reply to this. I wrestled with this a bunch over Christmas - the key to doing this is an app in the Amazon Kindle App Store called GoToApp (I used the free demo version). Since it is in said store, you can assign it to your child account via the Freetime app on the parent side. I also also temporarily added a file manager to the child account as well - I used ES File Manager, which is also free and in Amazon's App Store, though I believe any file manager would work. Since they are now assigned to your child account, they should show up on the carousel in FreeTime mode like any other app . I then loaded the 4 APK files needed for Google Play and the YouTube kids APK onto an SD card. You then go into the child account and install the apps, using the file manager to get into the SD card. Once done, go into GoToApp - this app is essentially a launcher, and you can add YouTube Kids into it and let them launch the YouTube Kids App from within GoToApp. Both my older and younger sons very quickly learned that essentially GoToApp's icon = YouTube now.
A few other notes on this, however- if your kid is smart, they can use GoToApp for other things. I had manually installed a file manager and he figured out how to unhide it in GoToApp and then went to town. For my 3-year-old this was obviously a non-issue, and it has worked fine for him.
Also, the YouTube Kids app is very, very finicky when trying to get it installed. I found a specific version that worked when nothing else did. I don't know that version off hand, but can dig it up later if needed. I essentially just kept going back versions via APKMirror until I found one that worked (though once installed I never have had to update it, and it still works fine). I also found that installing the Play framework seemed to work best if I installed it only on the kid account and not the parent account - one tablet I had installed it on my account first, and then probably wiped it a dozen times overall before it worked decently. Only installing it on the parent account would give errors when it was then run via the kid account, and I had problems when I installed it on both. Once I figured out the way to do it, the other tablet was fine; I didn't have any problem with that tablet.
In the end, though, I ended up reverting back to a normal kid account for the older child - the combination of the backdoor combined with a lessened amount of parental controls led to him getting a little too into it some nights. I think that both of those issues are really more my fault more than anything else, especially the latter. What we did end up doing was putting YouTube Kids in the parent account and locking down as much as we could (can't open the Play Store or Settings without a PIN and so forth), and he now has to ask to watch (instead of being let loose with it) and is at least semi-supervised now. This also let me take better advantage of the FreeTime controls. On the other hand, the younger one still has this GoToApp setup 9 months later, and it has worked well for him with no problems to speak of.
Anyway, novel of a post, but if rather have someone learn from the mistakes I made and not have to put hours into it like I did.
EDIT: For some reason I thought that the above comment was second-to-last without any reply to it. Oh well, hopefully this helps someone.
e1999 said:
fastamx79 -- I am having trouble installing part 3. Google Play Services 10.2.98 (240-146496160)--
It states app is not installed - when trying to install (the google framework and playstore) on freetime side-- it will not install
This is so frustrating -- please help
Click to expand...
Click to collapse
Might try Google Play Services 10.2.98 (230-146496160) instead - this is, I believe, the version I installed on my kids' tablets (one 2015 Kindle Fire 7" and one late 2016 Kindle Fire HD 8", if memory serves). I actually just did a wipe/reinstall on the HD tablet last week and the same file worked for me on the parent side at least (didn't reinstall on the kid account though).
Safe Vision app is similar to YouTube Kids
You can try Safe Vision app which is similar to YouTube Kids. Just search for 'Safe Vision' on Amazon App Store.
Disclosure: I am developer of this app.
Hi,
Is anyone else having issues installing the prime photos app, the Amazon drive app and the Amazon Alexa app from the play store? I have trieda few times and keep getting an error code '505'.
I have also tried to install the Amazon app store to see if I can install them from there, but the app fails to install also despite unknown sources being enabled for Chrome and files.
If anyone can shed any light on this I'd appreciate it.
Cheers!
Same here
I'm having exactly the same problem. I'm unable to install Amazon Prime from the app store and updates to the preinstalled Amazon apps also fail. I've tried reaching out to Huawei, but haven't had a response yet.
have amazon prime, music and video all installed without issues
Sorted
walkerx said:
have amazon prime, music and video all installed without issues
Click to expand...
Click to collapse
I've just deleted the pre-installed Amazon apps and downloaded them again and all working now. Must have been an issue in the original download.
What's about shopping app?
Play store says it's not compatible
Same
Exactly the same as with the other apps. I deleted the shopping app and reinstalled it as new from the play store and it worked. Haven't been any updates since, so don't know whether it will update ok in the future or whether will need to reinstall everytime.
mptobin1 said:
Exactly the same as with the other apps. I deleted the shopping app and reinstalled it as new from the play store and it worked. Haven't been any updates since, so don't know whether it will update ok in the future or whether will need to reinstall everytime.
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Too bad I had no preinstalled Amazon apps.
As workaround, I have installed the apk from apkmirror
Thank you - I was having this issue and uninstalling the Amazon shopping app that came pre installed (and also wouldn't update via play store) and then reinstalling it did the trick!
I've got exactly the same problem as nrdmtt. I uninstalled the Amazon Shopping app to try and fix Amazon apps not installing or updating, and now the Play Store says it's not compatible with my phone. Derp.
damagedgoods said:
I've got exactly the same problem as nrdmtt. I uninstalled the Amazon Shopping app to try and fix Amazon apps not installing or updating, and now the Play Store says it's not compatible with my phone. Derp.
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Same problem, Amazon shopping says it isn't compatible with my phone. All other Amazon apps won't install, 505 error. Can't sideload, same error.
The weird thing is that when I got the phone I copied all settings and apps from my Samsung S7 edge via Huawei smart clone. All the amazon apps worked but prime video was SD not HD. Saw other people with the same problem that said deleting and reinstalling fixed it. I tried this and then couldn't reinstall, so the next suggestion was to remove all amazon apps and reinstall. Wish I'd never tried as no Amazon apps will reinstall, tried all documented fixes and also reformatted the cache partition. Also noticed the play store via web browser shows the prime video app as already installed on my P20 Pro.
I'm not factory resetting my phone as this doesn't always resolve it so will just do without any amazon apps for now. I'm now on the 110 firmware, C782 UK O2 and still the same. Amazon and Huawei are looking into it but haven't heard from them for a while now.
So after I uninstalled the Amazon Shopping app I've been able to successfully install Amazon Music. I've not tried any of the others as I don't use them.
I'm guessing we'll have to wait for an update from Amazon.
---------- Post added at 01:17 PM ---------- Previous post was at 12:33 PM ----------
Ok so I just sideloaded the Amazon Shopping app. It's the latest build from May 31st labelled version 16.10.0.100. It installed fine and other Amazon apps install as well. Tested with Kindle installed from the Play Store.
BurtieBL said:
Same problem, Amazon shopping says it isn't compatible with my phone. All other Amazon apps won't install, 505 error. Can't sideload, same error.
The weird thing is that when I got the phone I copied all settings and apps from my Samsung S7 edge via Huawei smart clone. All the amazon apps worked but prime video was SD not HD. Saw other people with the same problem that said deleting and reinstalling fixed it. I tried this and then couldn't reinstall, so the next suggestion was to remove all amazon apps and reinstall. Wish I'd never tried as no Amazon apps will reinstall, tried all documented fixes and also reformatted the cache partition. Also noticed the play store via web browser shows the prime video app as already installed on my P20 Pro.
I'm not factory resetting my phone as this doesn't always resolve it so will just do without any amazon apps for now. I'm now on the 110 firmware, C782 UK O2 and still the same. Amazon and Huawei are looking into it but haven't heard from them for a while now.
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Uninstalled all my amazon apps, but now none will reinstall when attempted from Play store. Now have no amazon apps on phone pigged off right now. Really need to get this sorted. I am going to get onto Huawei tech support and log this with them too, hopefully the more that do will force a correction. Will have to revert to my old Samsung S7 to watch Prime video and listen to music on my travels now.
redandwhiteliz said:
Uninstalled all my amazon apps, but now none will reinstall when attempted from Play store. Now have no amazon apps on phone pigged off right now. Really need to get this sorted. I am going to get onto Huawei tech support and log this with them too, hopefully the more that do will force a correction. Will have to revert to my old Samsung S7 to watch Prime video and listen to music on my travels now.
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I had the same issue, I removed all amazon apps and none of them would reinstall, just got the 505 error and Amazon and Huawei couldn't help.
Recently I managed to resolve it, follow these steps, it may work for you too:-
1. Go to settings
2. Apps & notifications
3. Select Apps
4. Tap the settings gear at the bottom
5. Select App links
6. Here I saw the Amazon shopping app listed (even though it had been uninstalled and didn't appear anywhere else) Your phone may show a different amazon app
7. Tap the Amazon app
8. Tap the app logo/text at the top of the screen
9. Now there's an option to uninstall, uninstall the app and now you should be able to install most amazon apps.
Now I can install any amazon app except the shopping app as the Play store says my phone isn't compatible, so I sideloaded instead and it works fine. It looks as though sometimes the apps may not uninstall completely which obviously causes issues. I haven't seen any 505 errors since.
Hope that helps.
BurtieBL said:
I had the same issue, I removed all amazon apps and none of them would reinstall, just got the 505 error and Amazon and Huawei couldn't help.
Recently I managed to resolve it, follow these steps, it may work for you too:-
1. Go to settings
2. Apps & notifications
3. Select Apps
4. Tap the settings gear at the bottom
5. Select App links
6. Here I saw the Amazon shopping app listed (even though it had been uninstalled and didn't appear anywhere else) Your phone may show a different amazon app
7. Tap the Amazon app
8. Tap the app logo/text at the top of the screen
9. Now there's an option to uninstall, uninstall the app and now you should be able to install most amazon apps.
Now I can install any amazon app except the shopping app as the Play store says my phone isn't compatible, so I sideloaded instead and it works fine. It looks as though sometimes the apps may not uninstall completely which obviously causes issues. I haven't seen any 505 errors since.
Hope that helps.
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You are wonderful, worked a treat. So happy to have apps back as now means when I take my mother on an 8 hour crossing of the Irish Sea, I can stick on my headphones and watch a movie instead!
for me amazon prime video came pre-installed on my p20 pro and has got latest updates.
redandwhiteliz said:
You are wonderful, worked a treat. So happy to have apps back as now means when I take my mother on an 8 hour crossing of the Irish Sea, I can stick on my headphones and watch a movie instead!
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Pleased it worked and thanks for the update! I went almost 3 months without any amazon apps so was happy when I figured this out.
I've passed the solution on to Huawei because I think a few are having the same issue.
yeh I can't get the latest update to amazon shopping as now says not supported for any of my huawei devices
Amazon Shopping App issues
I was having same issues, couldn't even find Amazon shopping app from my P20 Pro on Google Play and on my laptop was getting "No eligible devices for app install".
Have however managed to install from the Huawei AppGallery on my phone. All the writing is in Chinese in the AppGallery but once installed and opened, it's all in English. I was able to sign in with my existing amazon account and it lists an outstanding order that I'd just made from my laptop. All seems well. YNWA.
big_phil said:
I was having same issues, couldn't even find Amazon shopping app from my P20 Pro on Google Play and on my laptop was getting "No eligible devices for app install".
Have however managed to install from the Huawei AppGallery on my phone. All the writing is in Chinese in the AppGallery but once installed and opened, it's all in English. I was able to sign in with my existing amazon account and it lists an outstanding order that I'd just made from my laptop. All seems well. YNWA.
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Great advice thanks - I had the same problem, which your solution seems to have solved
None of the above solutions work for me. Amazon App Store won't open, the rest of Amazon apps work fine.