Database Develop

[Q] [Kies] this device's version cannot be updated

Hello,
I rooted my phone due to issue with wifi to take care of it and fixed by rooting deleting one of the file associated with wifi.
But now when I connect my phone Kies give me "this device's version cannot be updated" error. I think rooting caused this issue.
I unroot, reset to factory, and cleared the cache but it's still showing "this device's version cannot be updated".....
Anybody know what's causing this and know how to fix this issue? I've search all over on google but no luck.
Please help!

plucky1975 said:
Hello,
I rooted my phone due to issue with wifi to take care of it and fixed by rooting deleting one of the file associated with wifi.
But now when I connect my phone Kies give me "this device's version cannot be updated" error. I think rooting caused this issue.
I unroot, reset to factory, and cleared the cache but it's still showing "this device's version cannot be updated".....
Anybody know what's causing this and know how to fix this issue? I've search all over on google but no luck.
Please help!
Click to expand...
Click to collapse
All i9000THKTTTT Users,
I have finally fixed the "this device's version cannot be updated" error.
First, I uninstalled kies then download the kies from the link below.
samsungmobile.com.br/suporte/samsung-mobile-software.do
Choose Galaxy S then you should see program version available.
Download the program and update the program within kies.
This should fix the issue.
Let me know how it goes....

Only the latest KIES version does the update. The older version would say "this device's version cannot be updated". Thus, no need to uninstall/install, just update to latest version. At least for me.

I also had the same message and to fix it downloaded the latest kies version without uninstalling the old version.
Note my xp home computer now has problems connecting to kies since i upgraded but my windows 7 ultimate computer works like a dream.
Sent from my GT-I9000M using XDA App

mystery solved
I've bought my sgs from Orange Poland, and I updated it to froyo, but update brought me nasty lag bug... after update procedure, kies told me "this is the latest firmware".
so I've decided to debrand my phone in Samsung's authorized service, because my in fw version number info in kies I had (IDE) at the end.
service fixed the lag problem they put me on 2.2 fw from 2010 nov. they promised me that they debranded my phone, I asked them, would I be able to update my phone via kies later, they said, sure you will be able
after I got home I connected my phone to kies, and I saw an info "This version of the device cannot be updated." WTF, I thought something is not right... but update to 2.2.1 was nowhere near and I had better things to do
today I solved a mystery (because samfirmare twitted about new 2.2.1 rollout in kies ) what exactly "This version of the device cannot be updated." means...
my new firmware from service was XEO not IDE "brand", but in kies I saw IDE... kies cant update when CSC in firmware does't match this one in *2767*4387264636#
and here is the bummer, service did not run preconfig, and did not changed my CSC code in *#272*IMEI# I had IDE in preconfig, I've change it to XEO, and afrer phone reboot and data reset, now kies is saying "this is the latest firmware" with (XEO) at the end.
now, Samsung roll this 2.2.1 update please I am ready

maciekwar said:
mystery solved
I've bought my sgs from Orange Poland, and I updated it to froyo, but update brought me nasty lag bug... after update procedure, kies told me "this is the latest firmware".
so I've decided to debrand my phone in Samsung's authorized service, because my in fw version number info in kies I had (IDE) at the end.
service fixed the lag problem they put me on 2.2 fw from 2010 nov. they promised me that they debranded my phone, I asked them, would I be able to update my phone via kies later, they said, sure you will be able
after I got home I connected my phone to kies, and I saw an info "This version of the device cannot be updated." WTF, I thought something is not right... but update to 2.2.1 was nowhere near and I had better things to do
today I solved a mystery (because samfirmare twitted about new 2.2.1 rollout in kies ) what exactly "This version of the device cannot be updated." means...
my new firmware from service was XEO not IDE "brand", but in kies I saw IDE... kies cant update when CSC in firmware does't match this one in *2767*4387264636#
and here is the bummer, service did not run preconfig, and did not changed my CSC code in *#272*IMEI# I had IDE in preconfig, I've change it to XEO, and afrer phone reboot and data reset, now kies is saying "this is the latest firmware" with (XEO) at the end.
now, Samsung roll this 2.2.1 update please I am ready
Click to expand...
Click to collapse
How do i change that value?

I have the Samsung Galaxy Europa (GT-I5500) and I'm trying to update to 2.2 and Kies is saying that this version of the device cannot be updated. It's really annoying me and I really want OFFICIAL 2.2 on my phone. Any thoughts?

Current firmware version:-
PDA:JJ6 / PHONE:JG3 / CSC:JJ2 (XEU).
On about phone:
2.1-update1
Baseband Version: I5500XWJG3
Kernel Version: 2.6.29-perf
[email protected]#1
Build Number: ERE27.XWJJ6
Please help as I really want to update my phone!

None of this flashing lark as I haven't a clue how to do it and I'd need step by step instructions etc and I want the legitimate 2.2 Android firmware.

Could I hand the phone to a Samsung mobile center?

If so how much?

Could they update to 2.2?

Is it free?

Is there a fault with the firmware?

Current firmware version:-
PDA:JP9 / PHONE:JP9 / CSC:JP9 (TPA).
On about phone:
2.2.1
Baseband Version: I9000RUBJP9
Kernel Version: 2.6.32.9
[email protected]#1
Build Number: Froyo.UBJP9
Please help as I really want to update my phone to the latest firmware please help.

Samsund don't provide updates to some countries via Kies

dadyal said:
Samsund don't provide updates to some countries via Kies
Click to expand...
Click to collapse
:O what?
so how am i supposed to update?? ><

This "cannot do" because you are in some country really pisses me off !!!

[Q] Samsung Kies "Device not Supported" error

Hey guys. I have had my Captivate since the beginning of September. I downloaded Samsung KIES and was able to download the update back in Sept. I have checked periodicially for any updates, was able to sync contacts, and all that. Yesterday, I went to check for an update, and there was one available. After downloading the update, KIES could no longer recognize my phone. I shut down my computer and the phone. When I reconnected, KIES told me that the "device was not supported." I have redownloaded it several times, but to no avail. I am trying it again, using advice I found on another forum service, hoping it will work. However, has anyone else had this issue, or is this an issue that seems to be plaguing the new update? I thought I was downloading a new firmware update for the phone, however, It may have been a KIES update...

What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.

[Update] I downloaded KIES again (the newest version) and it still says my device is not supported. My computer recognizes the phone, just not KIES...Is it still possible to download an older version of KIES, because the issue seems to be the version of KIES, and not my phone...?

kegobeer said:
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
Click to expand...
Click to collapse
This info would really help...

I didn't actually update my phone. KIES was downloading the update, and once the update was downloaded, my phone was not recognizable. I will move the forum to the general discussion and post the info there... Thanks!
Sent from my SAMSUNG-SGH-I897 using XDA App

i have the same problem on my i897. i m running latest cognition rom on mine that could be the issue?

I have the same issue with Kies. I downloaded an update for Kies and now Kies no longer sees my Captivate. My computer sees the Captivate no problem. I have been looking for an older version of Kies to go back to.

Kies update issue
I had the same problem once my version of Kies updated last week. I tired everything, cleared user setting and cache, formated the INT SD card.
Did a ODIN one click restore to the original firmware and tried the above steps again... Nothing...
I had to uninstall the full version of Kies and go back to the MINI version of Kies, then all was fine...
I'm suspecting that they updated the full version of Kies to exclude certain versions of the Galaxy S (Captivate in my case)...

I had the same thing happen after I let Kies update, tried everything I could think of, it would not link to the phone. I uninstalled the new version and reinstalled the older version I first had, all is good again. I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
Sent from my SAMSUNG-SGH-I897 using XDA App

jth747 said:
I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
Click to expand...
Click to collapse
I concur, since AT&T has removed all native tethering and WiFi AP ability from the captivate, I think they pushed Samsung to remove captivate support from Kies. I don't have time to look around, but perhaps Kies has a config file that can be updated/changed to re-add captivate support.

Same here. I just updated Kies to 1.5.3.10103_100 just now before doing research on the adverse affects (Who'da thunk it that I would need to). Turns out that after Kies installed the update, it can no longer recognize my Samsung Captivate. I am running Cognition 2.1.6 ROM but that shouldnt matter. Just last week I was able to connect to Kies and back up my calendars and messages. Now....I am getting the "connecting the device..." message. That message has been up for the past 40 minutes. I have not reflashed my phone for at least 2 weeks now.
Seems like the Kies update to 1.5.3.10103_100 did something bad.

Same Problem
Its the Kies new version bug !
need a solution

I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem

djdk80 said:
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
Click to expand...
Click to collapse
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.

In case anyone is looking for an older version of kies, I found one at turbobit.net/i8v2c4oixldz.html

Thread moved to Q&A.

chernomorez said:
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
actually mind is samsung vibrant , anyhow still same problem
Click to expand...
Click to collapse

Remember you have to be in TWLauncher for Kies to work.
Also if you search for Kies you will find many prior versions.
I happened to have 1.5.3.10093_82 and reverted from the update.
Everything works fine.

I installed a previous version of Kies and it works just fine. If anyone needs a older version you can find it at samfirmware.com
They list all the versions that Samsung has made under the Samsung Kies link

encountered same issue.
here's another alternative link to older version 1.5.3.10092_2_1 that seems to work.
http;//org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=DE&CttFileID=3203268&CDCttType=SW&ModelType=N&ModelName=GT-S5250&VPath=SW/201009/20100914110209343/Kies_1.5.3.10092_2_1.exe

Can't update to 2.3 Gingerbread due "Device Version Cannot Be Updated"

Hi,
I have the 1.5.3_10124 version of Kies
When i connect the usb, everything goes fine.
but then it shows:-
Model Name: GT-I9000
Current Version PDA:JP6 / PHONE: JP2 / CSC: JP5
This device's version cannot be updated.
PLEASE HELP ME OUT!

I just can't believe people still rely on kies and get confused and mad because there wasn't an update or something. Get the last version of kies and try with it. If there is no update for your operator then kies won't find an update. Even if there are gingerbread updates for other countries there may be none for yours, so you can wait for weeks to get one. All of you should realize how useless kies is and that if you want new updates only from kies you should be patient (it might take quite some time), you shouldn't get angry and you shouldn't make new threads about how come kies didn't find new updates for your device's version.
Then you can download Odin and start using android the way it was intended - like an open source OS and not a closed dependent one relying only on Samsung and kies.
Just use Odin and flash the new rom

Unable to upgrade firmware via Kies after flashing to stock rom

Hi,
I flashed my SGS to CM7 and don't really like it. I have downloaded the firmware ( I9000DXJF4 )from sammobile and flashed it. However, I am unable to upgrade the firmware using Kies to the new firmware available thru Samsung.
My current version is as followed
PDA: I9000DXJF4
PHONE: I9000DXJF4
CSC: I9000OLBJF4
From the look of my phone, everything seem to be back to its original setting, with all the singtel (my telco provider ) apps. Now I am trying to upgrade to Froyo 2.2 (I think) using Kies. Kies prompted that it is unable to update the firmware. I tried the latest version of kies and also version 1.5. Both are unable to do so.
Anyone can kindly advise?

Try changing your CSC code to XEU. I encountered some issues with KIES updates when having CSC code KOR.

Hi,
I tried to change to XUE but this option is not available. I go into CSC by *#272*HHMM#. Is it wrong?

*#272*???????????????# (??????????????? it's your IMEI, it must have 15 digits)
or try https://market.android.com/details?id=com.nfye.insanity.toolbox

Hi,
Thanks for your help. I got my IMEI code. It pop up in a small window. Then I tried to change the CSC using the method u mentioned. But nothing happen. When I press the call button, it say "USSD code running..." then follow by "UNKNOWN APPLICATION"
I also tried to install the software, but it is only for android 2.2 and above. I tried to find the crack version for the premium version but cant find any. Do you have the premium version? Can upload to mediafire and send me the link?

Never try to install via KIES ..
Install via ODIN the Firmware you want it's simply better, even if ODIN is unofficial.
Introductions you will find by googleing I think .. it's easy.
Good luck and have fun

Hi,
Ya, using Odin now. But still prefer Kies over Odin. A lot of stuff become automatic with Kies.
I just flash to DXJG4 hoping to be able to link to kies but it failed.
I read that once the lagfix is fixed, there will be problem with kies. Am I fixing the lagfix in anyway thus leading to this problem?

Did you get solution to your problem? I had the same problem with a Galaxy Wonder... when i tried to upgrade via kies i got this screen..
That I cannot post actually because the forum prevents me from doing it...
BUT...
I tried OTA upgrade with perfect results... And the funny thing is that I NEVER before could start OTA...
BTW everything's fine now and I bumped to 2.3.6 ggbrd

nuky8181 said:
Hi,
I flashed my SGS to CM7 and don't really like it. I have downloaded the firmware ( I9000DXJF4 )from sammobile and flashed it. However, I am unable to upgrade the firmware using Kies to the new firmware available thru Samsung.
My current version is as followed
PDA: I9000DXJF4
PHONE: I9000DXJF4
CSC: I9000OLBJF4
From the look of my phone, everything seem to be back to its original setting, with all the singtel (my telco provider ) apps. Now I am trying to upgrade to Froyo 2.2 (I think) using Kies. Kies prompted that it is unable to update the firmware. I tried the latest version of kies and also version 1.5. Both are unable to do so.
Anyone can kindly advise?
Click to expand...
Click to collapse
You can download all the recent firmware from sammobile and you can flash it via odin. Flashing stock ROM via Odin

[Q] help with 2.2 to 2.3 update

Hi all, have some questions for you. First of all im kinda new with those programs like odin and stuff. so i keep it simple
is it possible to update it via samsung keis? becouse mine shows: your device's current firmware version is not supported to update firmware via kies. Atm i have 2.2.1
or mabye there is other ways doing that? becouse im afraid to do it with odin becouse i dont know where is good firmware how to do it correct so i wont fu*k up my phone
any help is appreciated
if this will help basehand version i9000xxjpy
kernel version 2.6.32.9 [email protected]#1
cant realy tell from where this phone(probobly lithuania) or is there anything done becouse i broutgh it from people not new one
and sorry if i didint saw a theard like that.

mwwm123 said:
is it possible to update it via samsung keis?
Click to expand...
Click to collapse
Yes, Definitely the only way, Samsung intended for their phones to be upgraded.
In the past (could be due to Microsoft animosity) KIES was a headache to get it to function, But lately it has improved, so yes go ahead and connect it with KIES and follow its directions to the dot.

xsenman said:
Yes, Definitely the only way, Samsung intended for their phones to be upgraded.
In the past (could be due to Microsoft animosity) KIES was a headache to get it to function, But lately it has improved, so yes go ahead and connect it with KIES and follow its directions to the dot.
Click to expand...
Click to collapse
how to understend "to the dot"? i mean keis just shows me that my device has no more update when i know id should have up to 2.3 gingerbread

mwwm123 said:
how to understend "to the dot"? i mean keis just shows me that my device has no more update when i know id should have up to 2.3 gingerbread
Click to expand...
Click to collapse
It could be due to some modifications you had made or some updates had made to the build.prop would cause KIES to believe its not one of their models that has an upgrade. In that case IF you are not using a branded phone ( some Branded models use only KIES Air for upgrades and cannot use international firmware), you can chose a ROM even 2.3.6 (the final gingerbread version for i9000) from the firmware for your region and use odin3 to flash. Flashing guide and firmware from here

xsenman said:
It could be due to some modifications you had made or some updates had made to the build.prop would cause KIES to believe its not one of their models that has an upgrade. In that case IF you are not using a branded phone ( some Branded models use only KIES Air for upgrades and cannot use international firmware), you can chose a ROM even 2.3.6 (the final gingerbread version for i9000) from the firmware for your region and use odin3 to flash. Flashing guide and firmware from here
Click to expand...
Click to collapse
well thank you all for tryng to help me, and somehow i managed to update tik to 2,3,3 with odin and taken rom from sammobile