[Q] Drivers Not Installing Properly - Captivate Q&A, Help & Troubleshooting

Hey folks. I'm having a real hell of a time trying to figure out what going wrong in my attempts to recover my i896.
I can't seem to install the 64 bit drivers on my Win7 machine, nor can I get the computer to register the phone as a drive to which I can move files.
I'm stuck with a blank phone right now, and have been for two weeks, waiting on a jig in the mail. Now I have the jig, allowing me to put the phone in download mode, but I'm still stuck. I'd really like to fix this issue tonight, if anyone can help out. Thanks for any thoughts.
I've tried multiple USB ports, plugging things in different orders, and I've tried a couple different links to what I assume are the same drivers. I'm really hoping I don't have to send this in to get repaired.

JavaMac said:
Hey folks. I'm having a real hell of a time trying to figure out what going wrong in my attempts to recover my i896.
I can't seem to install the 64 bit drivers on my Win7 machine, nor can I get the computer to register the phone as a drive to which I can move files.
I'm stuck with a blank phone right now, and have been for two weeks, waiting on a jig in the mail. Now I have the jig, allowing me to put the phone in download mode, but I'm still stuck. I'd really like to fix this issue tonight, if anyone can help out. Thanks for any thoughts.
I've tried multiple USB ports, plugging things in different orders, and I've tried a couple different links to what I assume are the same drivers. I'm really hoping I don't have to send this in to get repaired.
Click to expand...
Click to collapse
I've seen a few people have the same problem with 64 bit machines, If you can find someone running XP and do on that machine. I still have my old XP box around just for these situations.

And until last month, I would have too. ~LOL~ I bailed on XP for this new 7 box. What about if I run in XP compat mode?

No go on the backwards compatibility mode. I tried those alternative drivers from softpedia to no avail also.
I'm starting to panic a little now. Have I boned my phone in it's little earphone hole?

i have several win7 64 bit machines working just fine. used the drivers from the Odin One Click thread.....
if you cant use those, then use AIO captivate toolbox with heimdall

The Toolbox drivers claim to have installed properly. I'm unplugging the phone, rebooting the computer, and trying Odin again. Hopefully this will work. FYI: I'm supposed to be in Download mode for Odin, right? The jig I bought puts the phone into Download mode, with an Android mopping.

Progress in Driver Installations!
Okay . . . I've finally found a little success here. The drivers have been successfully installed and I'm getting a happy sound when I plug the phone in instead of a confused sound. It says the device is ready to use instead of failed to install.
I got this success using the Toolbox. I installed the 64bit drivers from there. Thanks for the advice!

Related

pc and phone dont get along...

running duttys wm6.1 rom from april. all was working well, decided to sync my phone the other day and my computer didnt recognize it. nothing popped up or anything. was like i never plugged it in. it still charges though. also have some keyboard problems and was going to see if att/htc would replace my phone but i'm pretty confident they dont want anything to do with me since i have dutty's rom on there. was going to put the official att rom back on but this no usb thing kind of kills that idea. any ideas???
are you running XP ? and do you have the latest version active sync ? if yes, try a different USB plug/cord, & do other devices work on the port you are plugging into?
using vista with mobile device center. just reinstalled it. tried 2 usb cables. tried a buddies pc with vista and it didnt work. he has cingular 8525 and his works with same cable i was trying to use on his computer. not sure what's wrong...i can plug flash drive into the usb port and its golden.
There are some vista related issues, try read tese and see if they are of help, I am running XP so i will not be of much use
http://forum.xda-developers.com/showthread.php?t=418516&highlight=vista+issues
http://forum.xda-developers.com/showthread.php?t=385865&highlight=vista+issues
http://forum.xda-developers.com/showthread.php?t=378477&highlight=vista+issues
not sure if it changes anything but i'm using x64 vista. dual boot x64 xp pro as well. tried it in both OS's and still nothing. tried the changing name in registry on phone and removing any partnerships on the pc. phone still charges fine but pc still doesn't recognize it's there. at this point i'm at a loss....
I occasionally get syncing issues with my Kaiser on Vista. Not sure what causes it - sometimes think it might by Orb running. Anyway my easiest fix has been to system restore to a point when it was working.
Another thing I have done is test on another OS. Looks like you have only tried it running on Vista so see if you can connect to an XP machine with ActiveSync on - you obviously can cancel the sync when the box pops up but least you can see that the process is still working and then if it does connect you can flash the old rom back on.
i'm dual booting on my computer and attempted to use activesync in xp and still no success. computer doesnt as much as flench when i plug in the phone. part of the connector works though b/c the "charging" light comes on so i dont know what's going on. it possible that usb connector on the phone is bad or you think its a pc issue?
My usb port failed, you can flash the stock ROM by SD card. att gave me no problem with warranty, but no word on whether or not a changed SPL will be charged the 450.
ive read some about flashing rom by sd card but no one really seems to "recommend" it. is it a pretty fail safe procedure like via usb or "not so much" ??
Make Sure You Flash Back Before Sending It In For Warranty.
yeah i figured as much. they get upset about changed spl or does anyone know if they check it? any pointers on flashing oem rom from sd card or should i just go read in the rom section? thanks !

I think I bricked my HTC Touch Pro 2 HELPPPPPPP!P!!P!PP!!3$%^&?

Alright so I was trying to update the rom on my phone to no avail, always the damn program (custom ruu.exe) came up on the last screen displaying error 262 (update error) which is VERY common.
So I find in multiple forums of people recommending a certain update of the diamond phone series, I dont know why the f^*( I tried it, halfway in the update the phone went dark, and now wont turn on AT ALL.
I try the soft reset, battery out for a while, reinstall active sync, try in different pc's (win7 64bit, xp 32bit) no hope so far.... Well the ONLY sign of life is when I plug the phone via usb cable to either PC there is a hardware detected under "Qualcomm CDMA technologies MSM"
I believe its some sort of diagnostic mode to access the phone, but I cannot find drivers ANYWHERE! Please folks help me out is this thing done? is there hope?
PS i tried to update the drive on the Qualcomm device to wince usb (HTC USB SYNC) and it will install, however since IM NOT ABLE to go in the bootloader what else can i try?
i cannot access the bootloader & phone would not turn on.
mrjacob212 said:
Alright so I was trying to update the rom on my phone to no avail, always the damn program (custom ruu.exe) came up on the last screen displaying error 262 (update error) which is VERY common.
So I find in multiple forums of people recommending a certain update of the diamond phone series, I dont know why the f^*( I tried it, halfway in the update the phone went dark, and now wont turn on AT ALL.
I try the soft reset, battery out for a while, reinstall active sync, try in different pc's (win7 64bit, xp 32bit) no hope so far.... Well the ONLY sign of life is when I plug the phone via usb cable to either PC there is a hardware detected under "Qualcomm CDMA technologies MSM"
I believe its some sort of diagnostic mode to access the phone, but I cannot find drivers ANYWHERE! Please folks help me out is this thing done? is there hope?
PS i tried to update the drive on the Qualcomm device to wince usb (HTC USB SYNC) and it will install, however since IM NOT ABLE to go in the bootloader what else can i try?
i cannot access the bootloader & phone would not turn on.
Click to expand...
Click to collapse
I hate to be the one to tell you this, but sounds like your only hope lies in using jtag (which is not easy or cheap, could try a warrenty exchange.)
zelendel said:
I hate to be the one to tell you this, but sounds like your only hope lies in using jtag (which is not easy or cheap, could try a warrenty exchange.)
Click to expand...
Click to collapse
You could also put it in a microwave, or hook it up to a car battery, say it fried it self, then get a new on warranty
so you guys are telling me theres 100% nothing i can do?
not even with the qualcomm usb situation?
mrjacob212 said:
so you guys are telling me theres 100% nothing i can do?
not even with the qualcomm usb situation?
Click to expand...
Click to collapse
so you flash a diamond gsm rom on cdma rhodium your device is one expensife brick its not easy to unbrick it best you can do is say you charge it all night and found not working in the morning send it in for repair and hope you get new one
a good advice read read read before even trying it always be shore
threads like this should get pinned for eternity.
hah i was thinking something like that, except that i just noticed battery low before sleeping, seemed drained in morning, wont turn on now, tried a friends battery and same problem.
PS: the main reason this happened and propably similar threads, is because there are notices to UPDATE YOUR TP2 with a DIAMOND UNLOCKER which misleads us novice users! its a shame for this to happen to such an expensive phone, and i wont usually do what ill attempt, but cant repay this company $600 for a simple fix for them.
mrjacob212 said:
Alright so I was trying to update the rom on my phone to no avail, always the damn program (custom ruu.exe) came up on the last screen displaying error 262 (update error) which is VERY common.
So I find in multiple forums of people recommending a certain update of the diamond phone series, I dont know why the f^*( I tried it, halfway in the update the phone went dark, and now wont turn on AT ALL.
I try the soft reset, battery out for a while, reinstall active sync, try in different pc's (win7 64bit, xp 32bit) no hope so far.... Well the ONLY sign of life is when I plug the phone via usb cable to either PC there is a hardware detected under "Qualcomm CDMA technologies MSM"
I believe its some sort of diagnostic mode to access the phone, but I cannot find drivers ANYWHERE! Please folks help me out is this thing done? is there hope?
PS i tried to update the drive on the Qualcomm device to wince usb (HTC USB SYNC) and it will install, however since IM NOT ABLE to go in the bootloader what else can i try?
i cannot access the bootloader & phone would not turn on.
Click to expand...
Click to collapse
you could try getting insurance for the phone trough a bank etc register it wait for a month with them and say u lost it or something

My GT-I9000M Won't Install on my Computer

When I plug my SGS Vibrant (I9000M) into my computer running Win7 Pro 64-bit the icon for drivers being installed pops up in the tray. However, all drivers for the phone fail to be installed. I have installed Kies, but it does not connect the phone, it does continuously try connecting to it though. I also notice the screen of the SGS is flashing. You can breifly see the USB sign on it, but then it just continuously alternates between that and the idle screen in rapid succession. On the idle screen I noticed the top had a bar mentioning mtp application. Any advice in solving this issue would greatly be appreciated. Thanks in advance.
you need try on a winXP computer
many people have reported problem on Vista / 7
you can try to do it again by "Run AS" administrator
I have the same effing problem man. Happened just now and was trying to find a solutions on the forums and your topic just popped up.
The very funny thing is that I am currently trying to connect the phone to my laptop ( WIN7 x64) and it doesn't work while at my office computer running also WIN7 X64 it works flawlessly.
Maybe somebody has an idea about this.
May I mention that I cannot see the phone in My computer and Kies just hangs at the loading forever
I also have the Connect/Homescreen screens dancing and changing back and forth in a rapid succession.
I've had some minor success. I've gotten 2/3 of the drivers installed, but the MTP usb device won't install. I've tried a couple of the ideas floating around when I googled the issue, but still no success with it.
More info in the issue in the FAQ
forum.xda-developers.com/showthread.php?t=723596
Hint: Search in page for "Wuala"
I'm downloading those drivers to try now. I'll get back with results if any.
I've gotten my computer to recognize the phone finally and the MTP USB device driver seems to be installed yet Kies still won't connect to the phone.
The steps I followed were:
1. Unmount Internal SD Card
2. Format Internal SD Card
3. Connect to computer
After those steps it connected fine except for Kies still messing around. The phone no longer does the connect/home dance, instead Kies is in a continuous loop of trying to connect while the phone says it is connected.
I'm thinking of trying the Windows XP Virtual Machine next.
I've tried for hours now with little success for my computer recognizing it, but the little success I had achieved with my previous post undid itself and now that fix no longer works. I've tried older versions of Kies, but the older versions of Kies don't support the SGS and the newer versions don't even recognize the phone. I've done almost everything I can possibly think of and find on google in getting my phone recognized by my comp. I'm so close to returning this phone to go back to my blackberry. If anyone can think of anything that may help, please advise. Thanks again.
Well, the problem has finally been solved. I had to completely reinstall windows to fix it. Hopefully this phone is wort the mad amounts of stress it has caused me so far.
wow, that was pretty insane, have to reinstall entire OS just to get KIES to work?

[Q] USB file transfer stopped working

A few days I ago I noticed that when I plug my phone into a computer using a real usb cord (the main one I use at work supplies only power, no data) my phone doesn't come up in the Win7 explorer as a drive, and when I try to mount it so I can transfer files, nothing is displayed. This was a problem when I was running CyanogenMod 6.1 RC.
I tried resetting to factory defaults, formatting the sd card, and have now installed CyanogenMod 6.1. All to no avail. I've tried it on two separate Win7 pcs, but don't have ready access to an XP machine.
Anyone else experience this? I've had to resort to sharing files over bluetooth; which, wile doable, is not very fun when you're transferring a 50mb ROM.
Here's a helpful hint
Suggestion: Use the search function. This has been covered a number of times.
Here is a thread I started about it:
http://forum.xda-developers.com/showthread.php?t=756471
I couldn't fix it and had to exchange it.
I'm starting to wonder if it CM doing it in some way.
Thanks, I tried to find another thread about it but didn't see this one.
Cool notice at the top of this forum:
PLEASE POST "Questions" and "Non ROM developement" THEADS IN THE CORRECT FORUMS
riggsandroid said:
Suggestion: Use the search function. This has been covered a number of times.
Here is a thread I started about it:
http://forum.xda-developers.com/showthread.php?t=756471
I couldn't fix it and had to exchange it.
I'm starting to wonder if it CM doing it in some way.
Click to expand...
Click to collapse
After installing CM6 somewhere in the beta process I lost the ability to use ADB, I have tried on 3 different computers and all hang at waiting for devise. I have tried several methods posted on these forums and none have worked.
last week i had the same problem with aosp 0.9.8 .......well i just found the drivers for cdma hero online(i had them in first place) and just rewrote over them once more....i dont know if there was some bug or mistake or whatever but it worked...
kostov22 said:
last week i had the same problem with aosp 0.9.8 .......well i just found the drivers for cdma hero online(i had them in first place) and just rewrote over them once more....i dont know if there was some bug or mistake or whatever but it worked...
Click to expand...
Click to collapse
Hmm, that's interesting. Which drivers were they? And would you be able to post them somewhere? I have some files from playing with my Hero but not sure if I have all of them.
I have the same problem. I just flashed to CM6.1 about a week or so ago and had NFX for a week or so before that. Didn't have a problem before either of those and I am not sure when it stopped working.
Not a huge deal since I can just pull out the SD card and go that route.
Same Deal Here
I do have access to a Windows XP machine. I am going to reinstall drivers again and see if that works. No reasonable explanation for this occurence. I tried different cable, different pc's, even different sd cards. Once I had a corrupt sd card that was causing issue. I can charge the phone fine, just no data and I upgraded to cm 6.1 final. Last night I finally got the 2 computers to recognize device and unknown usb device.
What's your primary os????
Root-Hack-Mod-Always™

Pc wont recognize captivate

I bought a Captivate with rogers on 2.1 update 1 today and when I connected it to my PC it wasn't recognized, installed the drivers and it's still stubborn. I booted into Ubuntu 10.10 and still same problem! I can't stand it it's driving me crazy! there's no reason why it should be doing this but I can't make it work!!! Please someone help I am really desperate
There are several reasons this could be happening. A search will come up with all of them. For me, it was the USB port on the computer. It didn't like the remote ports. Once I plugged into one of the ports directly off the MB, works everytime.
You might never get it to work
I've been reading these posts and trying suggestions since I got my Captivate back in August. I still have not been successful in getting any kind of reliable connection between a computer and my phone. This is my second phone and I have tried 5 different computers. One of the computers was tried with Win XP, Windows Vista and Windows 7. Nothing seems to get me a reliable connection. I hope you have better luck. I get a wild hair every now and then and spend a few more pointless hours trying to make it work but to this point nothing is working. I've tried Kies, Kies mini, old drivers, new drivers, 32 bit drivers, 64 bit drivers, etc. NOTHING HAS WORKED. I've managed to be able to mount my drives and copy files occasionally but no kind of sync where anything is automated. Also I have found nothing that can get me any sort of contact or calendar sync with Outlook. My work prevents me from putting everything into Google mail and syncing that way so I'm just out of luck with a phone that ATT told me I could sync with Outlook. Maybe Froyo will fix this or else I have to wait my year until I'm eligible for an upgrade to get a phone that actually works properly (ie, non Samsung), although I have to wait for OTA Froyo since Kies won't be of any help in upgrading anything!
This is the best drivers i found to make it work on my Vista box.
http://drivers.softpedia.com/get/MOBILES/Samsung/Samsung-Galaxy-S-USB-Driver-for-Windows-x86.shtml
The USB drivers from Samsung's website seem to be pretty bogus.
If the ones from the link above don't work you can go here - and download the USB drivers for your OS there. I have tested both and they work great on my computers.
And... if your running Vista - IMO That is Issue #1
avgjoegeek said:
...
And... if your running Vista - IMO That is Issue #1
Click to expand...
Click to collapse
... That OS was never a issue for me.. i found the user using it is often the #1 issue
LOL I refused to run it. For some reason my systems refused to run it and I always ended up going back to XP.
Now with Windows 7 - I think Microshaft got it right (as close as they can) and its what Vista should have been to begin with
CatFan said:
I've been reading these posts and trying suggestions since I got my Captivate back in August. I still have not been successful in getting any kind of reliable connection between a computer and my phone. This is my second phone and I have tried 5 different computers. One of the computers was tried with Win XP, Windows Vista and Windows 7. Nothing seems to get me a reliable connection. I hope you have better luck. I get a wild hair every now and then and spend a few more pointless hours trying to make it work but to this point nothing is working. I've tried Kies, Kies mini, old drivers, new drivers, 32 bit drivers, 64 bit drivers, etc. NOTHING HAS WORKED. I've managed to be able to mount my drives and copy files occasionally but no kind of sync where anything is automated. Also I have found nothing that can get me any sort of contact or calendar sync with Outlook. My work prevents me from putting everything into Google mail and syncing that way so I'm just out of luck with a phone that ATT told me I could sync with Outlook. Maybe Froyo will fix this or else I have to wait my year until I'm eligible for an upgrade to get a phone that actually works properly (ie, non Samsung), although I have to wait for OTA Froyo since Kies won't be of any help in upgrading anything!
Click to expand...
Click to collapse
This may seem obvious, but I didn't see it mentioned here. Do you have USB debugging checked? I remember having that issue back in July, when I was just a little noob
jatkins09 said:
This may seem obvious, but I didn't see it mentioned here. Do you have USB debugging checked? I remember having that issue back in July, when I was just a little noob
Click to expand...
Click to collapse
Usb debug is only for adb to work. You can still mount/detect the phone without it. Windows should detect it as a usb mass storage .
silvertag said:
Usb debug is only for adb to work. You can still mount/detect the phone without it. Windows should detect it as a usb mass storage .
Click to expand...
Click to collapse
but you can't sync with outlook with usb debugging on, which was the original problem.
jatkins09 said:
This may seem obvious, but I didn't see it mentioned here. Do you have USB debugging checked? I remember having that issue back in July, when I was just a little noob
Click to expand...
Click to collapse
Thanks for the response. I've had debugging turned on and off. Neither seemed to make much difference. I did find one interesting thing the other day though. I uninstalled all Samsung software and drivers. Before I tried any kind of reload I used a registry cleaner to clear out any remnants. It seemed to act a lot differently when I reloaded things and I actually managed to sync my calendar and Contact List although not with Kies or any Samsung software. I used a program called MyPhoneExplorer. It takes a while to figure out but seems to work well if you have a decent phone-computer connection. It only worked once though and the next time I plugged back in there is no connection. There was a time when I was hopeful that Froyo would fix this but now I'm doubtful that the Captivate will ever get Froyo, at least from Samsung or AT&T.
I totally do not understand this phone when connecting to my PC. I am sooo sick of this thing not being recognized and trying to connect with Kies!!! I would run better odds playing Russian Roulette at being the big winner!! What other options do we have to get our phone to connect so we can load an unload our media. I dont have the space to load my whole library and wouldnt want to wait the years it would take to load it :|
I can't connect my Captivate to my Windows PC or Ubuntu through the USB cable that came with the device. I think it's the cable that's short circuited resulting in no connection so I will get a cable asap. My temp solution was an 8GB microSD but even now i tried rooting with the update.zip file and I had no luck I don't really care if my phone connects to the computer as long i have a microSD card reader and rom manager too bad for my 16GB memory but I can't even root! I hope they fix the update.zip file. This phone has killer hardware. It's such a shame how it's being brought down...
Sent from my SAMSUNG-SGH-I896 using XDA App
EpicYuzer said:
I can't connect my Captivate to my Windows PC or Ubuntu through the USB cable that came with the device. I think it's the cable that's short circuited resulting in no connection so I will get a cable asap. My temp solution was an 8GB microSD but even now i tried rooting with the update.zip file and I had no luck I don't really care if my phone connects to the computer as long i have a microSD card reader and rom manager too bad for my 16GB memory but I can't even root! I hope they fix the update.zip file. This phone has killer hardware. It's such a shame how it's being brought down...
Sent from my SAMSUNG-SGH-I896 using XDA App
Click to expand...
Click to collapse
Have you tried connecting to a USB port right off the MB? I know my remote USB ports would charge the phone but were flaky when trying to connect to my computer. Moving to the MB USB port fixed all my problems. Connects everytime now.
Well I only have a laptop and I tried all the ports...
If you truly think the USB cable is bad - then I would suggest going back to your retailer your purchased it from and get another one.
Also - if you want to ROOT your phone - you should still be able to. I would download the CLShortFuse's 1 Click Root application. Then you can copy the update.zip from inside that application's folder and copy it to your internal SDCard like you have been doing then flash as normal.
It will not include SU or Busybox I think though - or enable sideloading of applications. You will still need to d/l ROM Manager and get busybox that way.
I wouldn't recommend flashing ROMS to your phone until you can get it to recognize though. Please tell me you haven't installed kies? And I would go to the Q&A sticky - it has the 1-click root app as well as the USB drivers I recommend installing to have your phone recognized.
I install the usb drivers for xp and never had an issue with 2 home laptops and 2 work laptops. Wife's windows 7 machine i did not even have to install drivers and it recognized it without issue. Make sure you are using the cable that came with the phone as i have had issues with other micro usb cords that did not come with the phone.
avgjoegeek said:
It will not include SU or Busybox I think though - or enable sideloading of applications. You will still need to d/l ROM Manager and get busybox that way.
I wouldn't recommend flashing ROMS to your phone until you can get it to recognize though. Please tell me you haven't installed kies? And I would go to the Q&A sticky - it has the 1-click root app as well as the USB drivers I recommend installing to have your phone recognized.
Click to expand...
Click to collapse
I tried the USB drivers you posted on another PC and USB cable and it worked like a charm!
Thanks alot!
If all you want to do is copy media you can get by without Kies I believe. All you should need is a proper driver setup for your computer. Once drivers are loaded and recognizing the phone all that should be left is to mount the drives on the phone. Just be sure to have the phone in "Mass Storage" mode instead of "Kies" mode. I can't get Kies to work for me but from what I understand the only real benefit of that is for doing upgrades, I might be wrong though since it doesn't work at all for me.
CatFan said:
I can't get Kies to work for me but from what I understand the only real benefit of that is for doing upgrades, I might be wrong though since it doesn't work at all for me.
Click to expand...
Click to collapse
Exactly I've read on Engadget that 2.2 finally came to Canada but kies won't work for me either all I want is to root my god damn phone on 2.1 update 1 to get the gingerbread ROM from supercurio as soon as it's stable but I can't even root

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