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Tytn II charging and usb problem?

Hi guys,
i have one very strange problem regarding TYTN II. It is almost new device, barely used but following things are happening:
1. Can not be charged while it is switched ON. In order to charge the battery i have to turn device OFF and than to connect it to the charger. Red light is instantly on and charging.
2. While it is ON and i connect it to the PC using USB cable, it is not recognized from operating system (it is not charging as well, it will charge though if i switch it OFF, same as with charger)
I can connect to my Tytn II using bluetooth and i have some questions.
Can i do HARDSPL 7 while conected to Tytn II via Bluetooth?
I want to upgrade my ROM using upgrade from SD card because obviously upgrade can not be performed using USB cable.
I did hard reset before i put this issue on the forum, can this be caused by the software or only hardware?
Thanks for input.
Jeremija

Check the settings->System->power. check whether the option "When device is turned on,do not charge the battery when connected to the pc" is selected. if so unselect it.

Already did that before first post, that option is not selected.
It is not only charging but TYTN II is not recognized while connected to the computer via usb cable.
this tytn ii is getting charged only and only if it is switched OFF, source can be computer or original charger.
I can get connected via bluetooth for data and my other question is if i can do HARDSPL 7 through bluetooth conection?
thanks.

jeremija_de_niro said:
Already did that before first post, that option is not selected.
It is not only charging but TYTN II is not recognized while connected to the computer via usb cable.
this tytn ii is getting charged only and only if it is switched OFF, source can be computer or original charger.
I can get connected via bluetooth for data and my other question is if i can do HARDSPL 7 through bluetooth conection?
thanks.
Click to expand...
Click to collapse
If its vista system then you probably need to disable the advanced USb functionality and try again.
To your next question, i havent seen anything till now that talks about flashing through bluetooth.

it is happening on both, vista and xp.
that is interesting question actually. Did anyone tried to flash over bluetooth connection, without using cable?
I would certainly prefer to use cable but my tytn ii does not get recognized when connected with the cable.
thanks

What have you done on the PCs to prepare them first?
Have you installed the software in the box on your PC before connecting the USB cable (Activesync 4.5) for Win XP desktops or the latest Windows Mobile Device Centre for Windows Vista? You need these before it'll connect/sync even though it's possible to use bluetooth without it.

Yes, on XP is installed Active Sync 4.5 and on vista i am using is latest Windows mobile device center.

Did you try disabling Advanced Network Functionality on the phone?
So other than trying what was already suggested and disabling Advanced Network functionality on the phone, I think it's time to call your countries HTC Support people.
FWIW whether or not you can use Advanced Networking Functionality is determined by the capability of the USB ports on your desktop PC. When I first got my TyTN II I couldn't get it to connect/sync at all and through trial and experimentation I came across the disable advanced networking workaround. Even with it disabled though I still found my Activesync connections to be unreliable and subject to frequent disconnections. I was using the native (and old as the hills) Via Appolo Pro USB 1.1 ports on my motherboard. I decided to upgrade to USB 2.0 so installed a quality NEC chipped PCI USB 2.0 adapter card. That means I now can use Enhanced Networking Functionality and I have not had an Activesync connection fail since. It was well woth the £9 it cost me for the card.

Everything is clear, thank you very much for your replies and advices. I`ll try to find HTC authorized service and let them judge
Thanks once again.
Jeremija

Is WiFi on?
My Vodafone v1615 (Kaiser) will not connect over USB if WiFi is enabled. No connection problem when WiFi is disabled via Comm Manager. Suggest you try this.

I tried everything i could think of, with or without sim card, with flight mode on, with GSM on but wireless off, name combination i tried it. Gave the phone to the friend who has exactly same model to try with his battery and if that does not work than i`m out of ideas except to send it for service.
I also noticed that if i leave phone on charger and OFF, red light lit for charging.
It can sit on charger for 24 hours but light does not change color to green (Full battery) but remains red.
I believe there is a problem either with battery or some component which is tightly connected to the usb socket/battery.
Will post results on monday/tuesday when i get my phone back.
Thanks everyone for input.
Jeremija

Same Problem
Just so you know i have EXACTLEY the same problem as you Jeremija... i have NO idea what is Causing it have you had any glory yet??
Kindest
Ben

Same problem as well
I just got my phone yesterday, and it had the same problem out of the box
it will not charge unless it's completely off, and it will not sync through a usb cable, when i connect it through USB it just keeps restarting, If anyone can come up with a solution short of returning my brand new phone back to the factory I would greatly appreciate it

USB charge & sync problem
What you have with your phones must be a hardware defect. I have the exact same problem with my Tytn II, but I know how it happened -- out of full stupidity. While at work, I connected it to a mini USB plug to charge, however to my surprise I found out that it was not 5v but 12v. I bought two external chargers and two extra batteries and I've been carrying around a pair of charged batteries since then. To be honest, because the phone notoriously drains the batteries very quickly having spare batteries is more practical than pluging it in and waiting for it to charge.

HTC Touch Diamond Won't Sync With Active

Hi All
I'm at boiling point!
I have a new HTC Touch Diamond locked to the Orange Network and I am trying to unlock the phone. I have got the software to unlock it from this website (thank you very much) however I am having serious problems connecting my device to my laptop. I have installed the Active sync 4.5 software that came with the phone but when I connect my HTC to the laptop it is not registering at all with the computer never mind the Active sync software.
I have tried to uninstall and reinstall Active sync but to no avail. I have also disabled my antivirus software (AVG Internet Security). This is becoming very frustrating. I am aware that I can purchase an unlock code remotely but even if I do this there is still the problem of establishing a connection with my laptop.
Please if anyone can help me I would greatly appreciate it.
Lid

lydiamcl said:
Hi All
I'm at boiling point!
I have a new HTC Touch Diamond locked to the Orange Network and I am trying to unlock the phone. I have got the software to unlock it from this website (thank you very much) however I am having serious problems connecting my device to my laptop. I have installed the Active sync 4.5 software that came with the phone but when I connect my HTC to the laptop it is not registering at all with the computer never mind the Active sync software.
I have tried to uninstall and reinstall Active sync but to no avail. I have also disabled my antivirus software (AVG Internet Security). This is becoming very frustrating. I am aware that I can purchase an unlock code remotely but even if I do this there is still the problem of establishing a connection with my laptop.
Please if anyone can help me I would greatly appreciate it.
Lid
Click to expand...
Click to collapse
...on you phone: Settings/Connections/USB2PC: disable advanced network features!

Hi Cyron_at
Thanks for replying. I should have mentioned that I had tried that. Still no joy. Any other suggestions?

uninstall activesync
install activesync
connect phone
wait 10 mins....
if still not connected, run activesync on ur phone and check connection etc.
have u charged the phone in the car?

Thanks for that. Will try to do that when I get home as my work computer is running on Vista.
No I have not charged it in a car.
I am downloading Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista at the moment. I'm going to see if i can connect here at work. Do you think i should try this or wait until i get home and try it on my XP laptop? Could this cause problems switching between the two?

shouldn't cause a problem.
i asked about charging in the car, as there is a generic problem with HTC phones which means that if they are charged in a car whilst the car is being started a high current can blow the USB circuit, meaning it will charge, but not sync.
worth keeping in mind

Hey Mugggle
Have finished installing Mobile centre for vista and I'm experiencing the same NO SYNC problem. Does you earlier suggestion of leaving the phone connected for 10 min apply to this software?
By the way thanks for the Car tip!

not sure, it usually applies to slower PCs, as it has to load the drivers, which can take a while

make sure you've fully uninstalled active sync from ur laptop, it doesn't like being installed in parallel to mobile device centre

I will try that at home. do you have any suggestions on how to get my phone synced using vista? I;m still having the same problems.

lydiamcl said:
I will try that at home. do you have any suggestions on how to get my phone synced using vista? I;m still having the same problems.
Click to expand...
Click to collapse
sorry, haven't tried syncing with Vista

mugglesquop said:
i asked about charging in the car, as there is a generic problem with HTC phones which means that if they are charged in a car whilst the car is being started a high current can blow the USB circuit, meaning it will charge, but not sync.
Click to expand...
Click to collapse
That would be an overvoltage, not current. However, the USB adapter should have some regulation of the input voltage. So I am a bit skeptical, even though it could be a potential risk, no doubt about it.
My situation:
I use ROM 1.93
I charge my HTC Diamond Touch often in the car. It's connected while I start the car.
I had no sync problems when the phone was new.
Sync didn't work at all after some weeks.
File transfer via USB is no problem at all.
Since 1.93 seems buggy with a string of problems I was getting desperate to update the ROM. With no Sync it's not that easy. So I tried a direct motherboard USB port, plus a very short 20cm USB cable - and it worked!
If nothing sync, try that rear PC USB port and get those ultra short USB cable.
Interestingly, sync works again with any port and any cable with ROM 2.03.831.2 WWE

Firewalls & Ports
Make sure you have windows firewall settings all disabled. I had the same issue... fixed when I turned the firewall off.

mugglesquop said:
shouldn't cause a problem.
i asked about charging in the car, as there is a generic problem with HTC phones which means that if they are charged in a car whilst the car is being started a high current can blow the USB circuit, meaning it will charge, but not sync.
worth keeping in mind
Click to expand...
Click to collapse
do you mean this in real?
i just realized that i yesterday did charge the phone in car and today it is not sync at all!
it's a warranty issue?
because the phone is useless
thank you

I'm having the same trouble, My XDA vario 3 (t-mobile in UK) charges via the USB cable only. My home and work PC's are not picking up the connection. Not even to view file contents via explorer.
What can I do to fix this, as I've preformed a hard rest in the hope of solving this problem and now have a blank phone.
I've not charged my phone in a car. But t is around 18 months old.

My computer didn't find my Diamond after I hardreseted it so I had to reinstall Active Sync to get it working again. Strange that this didn't help you.

lydiamcl said:
Hi All
I'm at boiling point!
I have a new HTC Touch Diamond locked to the Orange Network and I am trying to unlock the phone. I have got the software to unlock it from this website (thank you very much) however I am having serious problems connecting my device to my laptop. I have installed the Active sync 4.5 software that came with the phone but when I connect my HTC to the laptop it is not registering at all with the computer never mind the Active sync software.
I have tried to uninstall and reinstall Active sync but to no avail. I have also disabled my antivirus software (AVG Internet Security). This is becoming very frustrating. I am aware that I can purchase an unlock code remotely but even if I do this there is still the problem of establishing a connection with my laptop.
Please if anyone can help me I would greatly appreciate it.
Lid
Click to expand...
Click to collapse
i had a touch and n ow Ihave a touch diamond and constantly had a problem with it not wanting to sync but here is what i do and it does work
i disconnect the phone from usb port
turn phone off
go into computer task manager and end the 2 active sync processes
then i restart active sync
then reconnect the phone and turn phone on

[Q] htc hd7 software problems

any1 else having software problems with the hd7 or am i just havin some real bad luck. im now about to pick up my 3rd phone after the 1st phone completely failed and the second refusing to pair with any device via bluetooth and htc hub refusing to open.

[Q]Broken Charging Port =SOL?

I bought the HD7 on craigslist as a backup phone relatively cheaply[First windows phonebut I've had a Zune HD for years so the layout was familiar on ] and when I plugged in my Micro USB I believe I broke the charging port. I bought an external battery charger on Amazon and it is working to charge the phone. My question is is there any way to set up wireless sync with Zune software without plugging in the device, and am I SOL in terms of "rooting" the device. (running 5.xx bootloader)

thatguy11285 said:
I bought the HD7 on craigslist as a backup phone relatively cheaply[First windows phonebut I've had a Zune HD for years so the layout was familiar on ] and when I plugged in my Micro USB I believe I broke the charging port. I bought an external battery charger on Amazon and it is working to charge the phone. My question is is there any way to set up wireless sync with Zune software without plugging in the device, and am I SOL in terms of "rooting" the device. (running 5.xx bootloader)
Click to expand...
Click to collapse
As far as I know, for wireless sync to take place it is necessary that the phone has been initially (1st time) synced with Zune using cable. It then has to be PLUGGED IN to wall charger in order to sync. In a few words, if your port is broken, there's nothing you can do about syncing and I seriously doubt you could flash anything (i.e. HSPL / ROMs) I'm afraid.

[email protected] said:
As far as I know, for wireless sync to take place it is necessary that the phone has been initially (1st time) synced with Zune using cable. It then has to be PLUGGED IN to wall charger in order to sync. In a few words, if your port is broken, there's nothing you can do about syncing and I seriously doubt you could flash anything (i.e. HSPL / ROMs) I'm afraid.
Click to expand...
Click to collapse
I expected this sadly. Thanks for the help. Maybe I'll fix the charging port and have some fun with this phone later.
Sent from my SGH-T999 using xda premium

thatguy11285 said:
I expected this sadly. Thanks for the help. Maybe I'll fix the charging port and have some fun with this phone later
Click to expand...
Click to collapse
You're welcome. By all means, get that port fixed, can't be too costly a fix. Then you can definitely have some decent fun time with the phone.
Good luck.

[Q] Charging via Gigabyte On/Off Charge

Hi guys!
Since the first day I got my Z3C, I've noticed that it won't charge while my PC is off. Which is a strange thing, since my motherboard (a GA-H87M-D3H) supports what Gigabyte calls "On/Off Charge". Basically, it allows current to flow through USB ports even when the system is off so that devices connected to said ports may charge. It's worked for all my devices (among others; Lumia 520, Xperia S, Nexus 7, Galaxy Fame and a DualShock 3 controller).
I've tried updating the drivers, but they're the exact version I have installed already, so it's not a driver issue. The phone works and charges as expected when the PC is turned on, including adb and fastboot. The supplied charger works, but is sadly not an option for charging the device while at home.
If it helps, I'm running Windows 8.1 w/ Ubuntu 14.04 (dual-boot config off different hard drives). AHCI enabled and all the Windows hibernation/fast boot cr*p disabled, of course (jotting this down here because Gigabyte says some xHCI settings in the BIOS may effect On/Off Charge). The issue doesn't seem to be OS-dependent though, and again, it's always worked for me ("always" here being about 11 months), even when I was using the old "Legacy" setting instead of AHCI, but this phone just refuses to use the current to charge.
Any help is greatly appreciated!