Database Develop

I'm going to exchange my Tilt under warranty. Anything I should be worried about?

I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.

see the wiki, there's a howto link for reverting your spl

Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/

Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.

Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?

I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?

Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.

I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."

Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?

ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
Click to expand...
Click to collapse
Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.

My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.

KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
Click to expand...
Click to collapse
Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................

You think that's an issue even exchanging it through the mail?

KentM said:
You think that's an issue even exchanging it through the mail?
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Click to collapse
Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'

I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.

denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
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Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...

d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
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Click to collapse
Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.

I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?

adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
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Click to collapse
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.

Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
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Click to collapse

Am I completely screwed?

So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?

If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.

I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.

HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.

I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric

Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.

Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse

landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.

the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser

Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.

I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?

There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.

As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.

Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.

Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
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Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.

KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy

congratulations
Richie V6 said:
The touch pro is very sexy
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Click to collapse

Nexus One swap, Will they charge me for unlocking?

Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?

yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...

I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?

I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.

Ok, thanks for the info! It would be great if they didn't charge me for this.

Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.

I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.

Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue

I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.

Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.

I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh

futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?

blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.

I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.

HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.

This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!

x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.

They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.

I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.

adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!

My LG g4 Boot Loop repair story with LG. Good News!

I purchased an LG G4 H811 on EBAY for $129. The phone had a manufacturing date of 2015 June, I believe.
I received the phone, charged it overnight, and turned it on. The phone went through setup and asked for my GMail and password. After connecting to my wireless router, I allowed the phone to update/install all of my apps.
The phone worked GREAT! Just like my G3 only snappier......About two hours later, I left my home and walked about two miles to a local drugstore. I called a friend to tell him about my phone and how nice it felt and performed. I noticed the phone felt hot, but I was outside at noon so I thought nothing of it. I got home and nothing was responding so I pulled the battery. Upon booting, the phone BOOTLOOPED! Crap........
I pulled the battery again. The phone booted normally this time but ran slowly and locked up again, HOT!. Now the phone would never finish booting. Since I bought the phone from an EBAY member (STORE FRONT), I was certain it was refurbished. I called LG, got an RMA number and sent it in. The company received the phone and later responded that I would have to pay for the repair. The repair would cost $79. I called to pay the money because I thought I wanted the phone working once and for all, BOOTLOOPFREE...
A representative said they had decided to fix the phone free of charge under an extended warranty. WOW!! I never asked for this to be done, but the representative I talked to said it would be no problem but it would take a few days for the repair to be done and that I would receive a tracking number. How cool is this? I did not push, cry, scream or threaten. LG simply volunteered to fix the phone free after initially wanting money to do so. Perhaps some of you will have the same luck with your phones. Mine was clearly out of the one year warranty and I do not know if the phone was refurbished or not. All I know is that LG volunteered to do the repair THIS WEEK (April 27-May4) without any argument or request from me.
Good luck.........

you aren't the exception. I too had my phone repaired for free. And as far as im aware, lg has been doing this for the g4 for the past year or so.

both out of warranty.?

raptorddd said:
both out of warranty.?
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I bought mine from ebay in early 2016. It bootlooped in December 2016 and i got it fixed in late january.

jmacguire said:
I purchased an LG G4 H811 on EBAY for $129. The phone had a manufacturing date of 2015 June, I believe.
I received the phone, charged it overnight, and turned it on. The phone went through setup and asked for my GMail and password. After connecting to my wireless router, I allowed the phone to update/install all of my apps.
The phone worked GREAT! Just like my G3 only snappier......About two hours later, I left my home and walked about two miles to a local drugstore. I called a friend to tell him about my phone and how nice it felt and performed. I noticed the phone felt hot, but I was outside at noon so I thought nothing of it. I got home and nothing was responding so I pulled the battery. Upon booting, the phone BOOTLOOPED! Crap........
I pulled the battery again. The phone booted normally this time but ran slowly and locked up again, HOT!. Now the phone would never finish booting. Since I bought the phone from an EBAY member (STORE FRONT), I was certain it was refurbished. I called LG, got an RMA number and sent it in. The company received the phone and later responded that I would have to pay for the repair. The repair would cost $79. I called to pay the money because I thought I wanted the phone working once and for all, BOOTLOOPFREE...
A representative said they had decided to fix the phone free of charge under an extended warranty. WOW!! I never asked for this to be done, but the representative I talked to said it would be no problem but it would take a few days for the repair to be done and that I would receive a tracking number. How cool is this? I did not push, cry, scream or threaten. LG simply volunteered to fix the phone free after initially wanting money to do so. Perhaps some of you will have the same luck with your phones. Mine was clearly out of the one year warranty and I do not know if the phone was refurbished or not. All I know is that LG volunteered to do the repair THIS WEEK (April 27-May4) without any argument or request from me.
Good luck.........
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Click to collapse
Was your data preserved after repair? And when you called what information do they ask after you tell them your having trouble with a LG G4 stuck in bootloop?

Did it have the same manufacture date when it was returned? Just wondering if they replaced the entire motherboard or just fixed it.
The one I bought on ebay was a 602 (February 2016) model. Rather than buying from a high-volume clearing house that couldn't be bothered, I bought from a private seller who volunteered the manufacture date. My brother has a 507 model he's still making payments on through T-Mobile. Hopefully LG's warranty extension for this issue will last until the bootloop bites him.

They repaired my wife's phone no questions asked. Didn't even need the proof of purchase. We bought it the month it was released so it was way out of warranty. Free shipping and everything. Took about a week.

Ken4G said:
They repaired my wife's phone no questions asked. Didn't even need the proof of purchase. We bought it the month it was released so it was way out of warranty. Free shipping and everything. Took about a week.
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Recently? And all data was saved?

Jaramirez said:
Recently? And all data was saved?
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Yes, about 3 weeks ago they did it. It was totally wiped. I set it up all through LG web chat. All I sent in was the phone with no backing, no SD card no Sim chip. They sent it back with a new board and wiped.

Ken4G said:
Yes, about 3 weeks ago they did it. It was totally wiped. I set it up all through LG web chat. All I sent in was the phone with no backing, no SD card no Sim chip. They sent it back with a new board and wiped.
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Same mine is going out today also did everything through chat. I wonder if the new board is revised and won't cause the same issue anymore. Yeah figured they wipe everything because of privacy concerns.

This is the email I got from LG saying that the diagnostic showed that the phone was not charging with the cable... Wth that's not what I sent it in for. Mine was stuck boot looping so now I'm curious to know what you guys got for an email and what the diagnostics showed.
Apparently it's on it's way back to me I just hope that they fixed the boot loop too if not I'm going to be super ticked off!

So it appears as it may just be general terms used on emails but I got final email saying that the board was indeed swapped out as part of the repair so what a relief... Still wonder if the "new" boards are any better than the ones on the phone already. Hmm only time will tell.

My G4 is supposed to be here on Wednesday, in which they also told me they had to swap out the board. Not surprising since it went from bootlooping to not even turning on, which means all my data was lost. Makes me glad that pictures can be saved to SD at least. After trying to get it to boot to make a backup by using the freezer trick, it just decided to give up the ghost.
Props to LG though, since I made an RMA 2 months ago and only recently had the means to send it back. Turnaround time was quick too; I was expecting at least a month. I've been using a ZTE ZMax as a backup and while not awful, I wouldn't mind having my G4 back.
I plan on throttling the CPU this time so it doesn't get too hot, unless someone can tell me they fixed the issue and there's nothing to worry about now.

When you folks get your "new" boards back, make sure to run that LG Info app on the Play Market and show a screenshot of the info it provides including the motherboard date - I'm interested to see what that shows and not what might be printed on the actual board aka the silk-screening. I know they can change that info without many hassles with the hardware they have just like they can reprogram an old or new board with the same IMEI anytime they want so, I'm pretty curious to see what these new(er) boards are showing for info/revisions/etc.

br0adband said:
When you folks get your "new" boards back, make sure to run that LG Info app on the Play Market and show a screenshot of the info it provides including the motherboard date - I'm interested to see what that shows and not what might be printed on the actual board aka the silk-screening. I know they can change that info without many hassles with the hardware they have just like they can reprogram an old or new board with the same IMEI anytime they want so, I'm pretty curious to see what these new(er) boards are showing for info/revisions/etc.
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Click to collapse
1) LG repaired my H811 in January. It was returned to me with data wiped *and* the IMEI and date of manufacture *did not* change.
2) There has only ever been the one revision 1.0 for the H811.
Some tips: I purchased a "Certified Refurbished" phone off Swappa in February of last year with a 505 serial number. The phone bootlooped in January, within the year of warranty. At least so far as the G4 is concerned LG has been providing warranty service under two circumstances: 1) If the date of the repair request in within 15 months of the serial number date, they are not requiring a receipt and they have fixed phones for free purchased from Swappa and Ebay or 2) if the date of repair is more than 15 months from the serial number date they will request a receipt if you initiate the repair online. If your receipt has any indication that the phone is used or refurbished they will not do the repair for free. In that instance, you should avoid providing a receipt. Many people have had their phones repaired without a receipt but if you are beyond the 15 months I'm not sure how you avoid that. My guess is that if you provide a Paypal receipt from Ebay, they will have no sure way of knowing whether or not the phone was purchased used and they don't ask. If you provide a screen shot of your Swappa sale, it may very well indicate the phone was used and they will charge for the repair.
So far my phone has worked perfectly. I did not mind paying the $79. I bought the phone knowing there was every chance it would bootloop. I like LG products when they work.
PS - About six months after LG repaired the phone they called me to say that it had been a mistake to charge me. They sent me a check for the entire amount. Yay!

I've had four G4 devices bootloop and been repaired without issues, all of them 505 models, all 4 of them within the past 7 months (so they're all outside the 15 month extended period), and not once has the 505 serial number been called into the situation at all - what matters is the date of actual purchase for a warranty claims.
AT&T, Sprint, T-Mobile, and Verizon were still selling the G4 through February of this year (2017) so, all one has to do (with any carrier actually) is tell LG you bought the device in late 2016 and that's that, instant warranty coverage and they won't even hassle you for a receipt - at least they haven't in my experience of having G4's repaired by initiating the RMA using the online chat support.
The G4 is known to be defective, period, and as far as I'm concerned that makes every single one of them ever manufactured to be valid for a warranty claim and I don't give a damn about dates on a calendar or the first three digits of a serial number.

My G4 arrived today, but it's currently at home. I'll edit this post when I bring it with me tomorrow to get set up and rooted and nougated and give you the info you want.
The app and silkscreen match. It says 9/2015 as manufacture date.

Guess LG is scared of the class action lawsuit against then for this problem. So now they warranty anybody I guess. This won't stop the lawsuit though.
Sent from my SM-G955U using Tapatalk

Hello Folks,
I just wanted to add and make an update to this discussion
I got my phone of craiglist brand new back in Oct 2015. I had the issue of running extremely hot but never bootlooped for me until June of 2017, it just went dead and will not restart. Its the t mobile version. I googled to find a fix and read about other user experiences. I called LG and I made up a date of purchase to Oct 2016 and was able to get a rma from lg. I sent it in on June 6th and got it back 10 days later.
They claim in their repair info that they changed the mother board.
Well the phone now had additional issues such as
1) Will turn off and restart 5 times in 6 days
2) Will drop saved bluettooth connection
3) Running google map will cause to run hot
4) Using google map, pandora and bluetooth will cause it to restart and run hot
So in my opinion changing mother board does not fix the issue and with the replacement, what they are doing it is forcing the phone to restart when it gets hot based on my experience.
I sent the phone back and listed the various issues after experience 8 days of frustration since repair. Its been with them now for past 3 days and still under diagnostic and I am waiting to get it back.....
Based on what I read on this thread, wondering if anyone has a link to class action lawsuit that we can join? and for those who had their phone fixed/repaired...how is it running since and what carrier you are on?
Thanks
Update - I called LG after they received the phone last wednesday and it was sitting under diagnostic status. I asked the CS Rep when I will expect to get back. He looked up the same information that I saw on the website line to RMA. He then I guess sent a request for information and hour later I get a call from LG asking me what issues I am having as they did not find anything wrong with GPS, Bluetooth , I reminded them of my list and asked them to run bluetooth, gps and pandora at the same time and watch the phone heat up and shut down....he then thanked me and checked the status this afternoon and it moved a notch to in repair.......
Saga continues

Why you should stop buying huawei phones.

I decided to open my heart regarding the way i was treated by huawei warranty services and the phone that i own.
1 year ago i bought this Huawei p9 lite . Since it was very cheap, i thought to give it a try.
In the first year, the phone ran extemely smooth. Battery was great! Same goes for the software.
Then in the second year, the issues started to happen. Remember when Apple throttled their old devices? Well here is the same thing, but different. I got this nougat update and i ran into 3 issues:
First : Phone booted, apps removed (files, notes and such. I still could make calls and use the gapps.) I thought it got an error during the update and i sent it to the warranty. Everything went well. The motherboard was changed and i was left with the software it had : MM 6.0
Second : The phone updated itself. Same issue as above. Let it overnight to charge and next morning the phone was updated to nougat. I haven't set it to update or anything. So i sent it back to the warranty.
Last : this was the worst. I saw in the updater app that there was a new update (B382). I said : Maybe the issues were fixed.
So i updated it. Phone boots, on screen appears some letters in red that said : Your device cannot be trusted (in red). I freaked out. Then the phone boots into the software, this time with the same issues above, but the build number shown : Test Keys.
I sent it to the warranty and they cancelled both my repairs and my warranty, reason that i unlocked the bootloader. It was false, since i never got the key for the bootloader unlock procedure.
Now i am stuck with this phone. The battery drains and the software became laggy.
I managed to repair it using FF. Now i am in the nougat version, which is terrible. I wonder if the people who repaired my device DID something to the phone's motherboard/battery.
Last device i am going to buy. I plan to sell it and get a google pixel xl or a Oneplus 5T.
Update :
Looks like Huawei is really eating up my nerves. 2 days ago the phone's lcd went completely off. I could feel the phone booting and vibrating, also recognizing my fingerprint and touch. I went to their service to change the lcd. Idc if i had to pay for a new lcd, since i wanted a working phone until i will buy a new phone. Next day and they told me that they had to replace both lcd and motherboard. Money sucking vampires.
I went to other services (3rd party) and each one of them told me that the lcd was broken.
What the hell huawei?

Forgotten to add : In the last attempt, they offered me to upgrade to Huawei p10, which gave me the impression that they did it on purpose.

I second you on this, **** Huawei, I'm personally going back to Samsung when I have the money, a company that I can rely on

I hate huawei not only for their actions towards my issues that they done, but the misleading ads and crap business practises. #NotMyHuawei.

Do you live in the EU? If you do, or in america, then they can't void your warranty unless they PROVE it was your fault

davidhozic said:
Do you live in the EU? If you do, or in america, then they can't void your warranty unless they PROVE it was your fault
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I live overseas, but that is not the issue. I discussed with a guy on Hicare and told me that it was my fault unlocking the bootloader. Don't worry, the issue was solved as i will buy a new phone next year and this Hawai phone will be sold.

Looks like Huawei is really eating up my nerves. 2 days ago the phone's lcd went completely off. I could feel the phone booting and vibrating, also recognizing my fingerprint and touch. I went to their service to change the lcd. Idc if i had to pay for a new lcd, since i wanted a working phone until i will buy a new phone. Next day and they told me that they had to replace both lcd and motherboard. Money sucking vampires.
I went to other services (3rd party) and each one of them told me that the lcd was broken.
What the hell huawei?
Updated the post with this additional info. Huawei is becoming the new apple.