[Q] phone not unlockable, why? - Captivate Q&A, Help & Troubleshooting

Ok, I'm a noob, but I do not hate myself, and I have done a search for similar threads. None apply.
Here's the situation:
I received a used Samsung Captivate with Gingerbread on it from a co-worker, who upgraded to a Galaxy SII. He erased all his personal info/data, but I don't have the details.
I called AT&T, since I'm a customer in good standing, and since the Captivate is not subject to a contract. I asked for an unlock code. They gave it to me. I put it in the dialog, and it did not work. I got something along the lines of "Network unlock unsuccessful. You have 9 attempts left." Not the EXACT wording, but it gets the point across. AT&T and I checked and re-checked the IMEI, and they kept generating the exact same unlock code (which is 8 digits).
In all, I've spent 3-4 hours on the phone with AT&T service, and about an hour with Samsung service, which is where AT&T sent me after they couldn't figure out why the phone wouldn't unlock.
With one attempt left, Samsung said the phone needed to be reflashed, and sent me a UPS label to send it in. So I did. They replaced a component by the power port, reflashed, and sent it back to me. So, stupid me, I tried the unlock code again, after twice again verifying the IMEI. Now, the phone says "Network unlock PIN number is entered incorrectly. Contact your Service Provider," when I put in a T-Mobile SIM to test. (Yes, I know I can only get EDGE on the Captivate on T-Mobile.)
I called Samsung, and they said they don't know why it wouldn't work, and that the unlock code was indeed correct, and that the mainboard probably needs to be replaced.
Has anyone ever heard of this? Does this sound logical? Am I dead in the water unless the mainboard is replaced, unless I want to use AT&T exclusively? I had hoped to be able to use a foreign SIM when I go out of the country, but it looks like this is no longer possible, unless the mainboard is replaced.
An AT&T GoPhone SIM works just fine.
Thanks,
Tracy

What happened most likely appears to be a miscommunication. Do you know what excatly they flashed ?
Personally speaking, without going through AT&T route, I myself have used the Galaxy_S Unlock by Helroz which works like a charm. ( you need to be rooted though)

They flashed Froyo 2.2 I897UCKB2. I was considering rooting and flashing a new ROM, but having searched for unlock info before calling AT&T, I learned that in Gingerbread, they hid the unlock code. Thus my reason for calling AT&T (since I didn't want to pay for something I could get from AT&T for free). I'm glad I didn't do any rooting or flashing before I sent the phone back to Samsung. I have NO problem experimenting once I either: 1) know for sure I can never unlock the phone, or 2) can successfully unlock it. I don't want to have to undo a bunch of stuff before I send it back to Samsung. I'm lazy.
From what I was told by AT&T and Samsung, once you've used up your attempts, you're permanently locked to the original network.
Thanks!

About I guess 6 months ago there was a little app that would let you root your phone temporarily. It stayed rooted until you reboot. It worked very well. I used it a lot until I rooted my Captivate for good. Unfortunately I can't find my copy of it. I did a quick search here and didn't run into it either. It may be worth a try if you can find it.

If you root the phone, unlock it with the the app mentioned before, then do a factory reset, you will no longer be rooted, but the unlock will be there. Once you unlock a phone, it stays that way unless you decide to relock it. When you unlock the phone, it will put a folder on your phone. Keep that folder in a safe place. Just to be safe, copy and save it in multiple places. If you ever want to relock the phone you will need that folder.

Cool, thanks, guys. I'll look for the app and try it out.
Tracy

My wife and I just switched over to t-mobile about a month ago and at&t wasn't much help in getting our phones unlocked either. The gave us unlock codes for some other phone.
I used the same app that theevildevil mentioned, Galaxy_S Unlock by Helroz on my phone. On my wife's phone I used Samsung Galaxy S Unlock Tool by DaGentooBoy. Her phone was running a gingerbread ROM. Mine even had a screwed up IMIE number. Both apps worked great though.

ZeroG1, how many digits were your unlock codes? I ask because Samsung thinks AT&T gave me the number for the wrong thing.
Thanks,
Tracy

Related

Unlock the G1 without unlock code ?

got root on the G1 already ,possible unlock the G1 without unlock code
anyone working on it ?
I think there are 3 possible ways:
1:find the unlock flag then rewrite
2:find the IMEI code and change it to a IMEI code that has already got the unlock code
3:find the unlock algorithm
hack the baseband
Did you figure out something? I got my T-Mobile G1 bought off eBay in the brand new packaging with a SIM card. Probably someone stole it from BestBuy or Futureshop, whatever, but I generally don't care where it came from bradn new that cheap
But now NO ONE can provide me with an UNLOCK code for it
I tried several different unlock sites, including the most famous one mentioned here, but no one can actually calculate an unlock code based on my IMEI.
I tried some solutions like Gevey 3G / TurboSIM for G1, but eventually the phone with a "proxy" SIM sort of "sees" my SIM card, but still unable to register to the network.
I was wondering if any cable unlock solution was found for the G1 already.
I got the phone rooted with the latest baseband and with the latest self-made build off the android repository, but cannot figure out how to unSIMlock it now..
find someone with t-mobile, have them activate the phone on their line, then use a site or hopefully they have been with t-mo long enough to add international calling, tell them you require the phone unlocked to use a euro sim and your set
disclaimer: in theory
all of the above except adding a stolen phone to t-mo actually work [might still work, not like your responsible for ebay origins] and t-mo's great customer service will unlock it for you immediately if your account qualifies for international calling,
Call T-Mobile
call Jenny-Craig
[same great assistance, just a lot more humorous]
^_^
Sounds crazy, not sure at all if it's been mentioned before but try www.htcunlock.com
They claim to be able to get any code for almost any htc phone including the G1, you can also buy codes in bulk to lower the cost, and its paid through paypal, so its kinda secure
Just my thoughts anyway
Oh and if you are unlocked but have no network, try setting up the APNs in wireless settings
Be prepared to wait several days for an unlock code from tmobile.
nickwinn said:
Be prepared to wait several days for an unlock code from tmobile.
Click to expand...
Click to collapse
I got mine in 3 days. They were even faster when I had my BlackBerry.
xyrcncp said:
I got mine in 3 days. They were even faster when I had my BlackBerry.
Click to expand...
Click to collapse
yup, been much faster than estimated all 5 times I unlocked my mobiles
I was unlocking the G1 for £3.50 using a site I had access to. I was getting the unlock codes back within an hour too.
PM me if you want your phone done.
No in fact, don't PM me as I don't have the access any more.
The website that can do it is Uniquephones.com
PsychoKilla666 said:
call Jenny-Craig
[same great assistance, just a lot more humorous]
^_^
Click to expand...
Click to collapse
LMFAO...GNR
Hi all, I have a similar experience. We have a G1 here that was never linked to a contract, and T-Mobile refuse to acknowledge its existence. I have tries one unlocking company so far, and they claimed they were unable to get the code. Does this mean I will not be able to get the unlock code for my phone at all?
if its saying that its unable to register on the network then that usually means the sim has been disabled or that the phone has been reported stolen and the IMEI blocked
seems like nobody have a "flash scan" to get our SIMUNLOCK code
Thats the strange thing, it is simply locked to tmobile, a tmobile sim works in the phone, and all is good, but it is locked from other networks (asks for code)

[Q] PROBLEM-unlockng my Samsung Galaxy S GT-I9000

Help, does anyone no how my Galaxy S i9000 has become locked one day after i payed to have it unlocked for any network, the guy who unlocked it said it's not possible & i must have done something to the phone & i would have to pay again to get it unlocked. CRAZY what could i have possibly done to lock the sim networks, i haven't even used the phone on 3 network yet as i couldn't get the settings on the phone, so now the phones been stuck in the draw for 3 days & i don't no what to do ??? if i pay to have it unlocked again whats to say it won't lock again & in the meantime I'm paying for a monthly Sim contract i can't use properly.
Hope someone can help, i just want to use the phone !!! THANKS
Essex-girl said:
Help, does anyone no how my Galaxy S i9000 has become locked one day after i payed to have it unlocked for any network, the guy who unlocked it said it's not possible & i must have done something to the phone & i would have to pay again to get it unlocked. CRAZY what could i have possibly done to lock the sim networks, i haven't even used the phone on 3 network yet as i couldn't get the settings on the phone, so now the phones been stuck in the draw for 3 days & i don't no what to do ??? if i pay to have it unlocked again whats to say it won't lock again & in the meantime I'm paying for a monthly Sim contract i can't use properly.
Hope someone can help, i just want to use the phone !!! THANKS
Click to expand...
Click to collapse
Have you tried the app found in the market? (you need the original Sim card from where you got the phone and any other company's sim card
Try searching for "SGS unlock" in market place. It should be called the "Samsung Galaxy S Unlock Tool".
Simply Run the app after installing (while using the original Sim card) and it should give you two codes: an unlock code and an unfreeze code.
Once you get them, I suggest writing it down and/or emailing it to yourself.
After that, turn off your phone and swap the sim card to the one you want to use. The phone "should" ask you for the unlock code when you turn it back on and after it has booted. Simply enter the unlock code and you phone should then tell you it's unlocked (if everything works ok otherwise it will say it was unsuccessful).
Note: I am on Bell in Vancouver running the stock 2.1 firmware and it's worked fine for me. There have been people who were not so lucky and it did not work for them. There are even those who have gotten their phone locked due to trying to many time when after it fails to unlock, but that is what the unfreeze code is for. If you're with Orange mobility, I've read that some of their phones were already unlocked. You could always just try a different sim card and see if it accepts it if you haven't done so already.
Hope this helps.
louie604 said:
Have you tried the app found in the market? (you need the original Sim card from where you got the phone and any other company's sim card
Try searching for "SGS unlock" in market place. It should be called the "Samsung Galaxy S Unlock Tool".
Simply Run the app after installing (while using the original Sim card) and it should give you two codes: an unlock code and an unfreeze code.
Once you get them, I suggest writing it down and/or emailing it to yourself.
After that, turn off your phone and swap the sim card to the one you want to use. The phone "should" ask you for the unlock code when you turn it back on and after it has booted. Simply enter the unlock code and you phone should then tell you it's unlocked (if everything works ok otherwise it will say it was unsuccessful).
Note: I am on Bell in Vancouver running the stock 2.1 firmware and it's worked fine for me. There have been people who were not so lucky and it did not work for them. There are even those who have gotten their phone locked due to trying to many time when after it fails to unlock, but that is what the unfreeze code is for. If you're with Orange mobility, I've read that some of their phones were already unlocked. You could always just try a different sim card and see if it accepts it if you haven't done so already.
Hope this helps.
Click to expand...
Click to collapse
Thanks for replying, new to this site not sure what I'm doing !
When i paid to have the phone unlocked i had already canceled my o2 monthly contract so the phone had no Sim in it when being unlocked, i don't have the o2 Sim anymore, i brought the phone from o2 so they might help me out I'll have to ask them. I've just put a o2 pay as you go Sim in the phone & it didn't ask for the Sim Network Unlock Pin but with the 3 contract Sim it does ask. I have installed the SGS Unlock tool but i haven't run the app. I'm having the phone unlocked again tomorrow so he hopefully can sort it out. Thanks again.
I tried to "SGS unlock tool" and nothing does not give me the codes. When I go to the root gene codes told me: "Sorry, no codes found. File not found: Do you have S Business"
I have no idea what to do.
Is there some other way to decode or knows someone why this is happening?
I also tried with Generate Unlock Windows, error is: can not find nv_data.bin

[Q] Unlocking the phone without ATT?? Removing Xperiment Root/Backup.

Hello,
So I need some help big time. :crying:I bought my sony xperia TL from Ebay back in beginning of August.( mistake for not getting a non-returnable, phone. But hey its ebay and didn't want a contract phone. ) My current carrier right now is Simple Mobile with a good unlimited everything plan. So i bought the phone as an upgrade to my current service. I had no retailer in my city to unlock this phone. ( it used to be that you can bring any phone to this service and they will unlock it for free regardless what the status of the phone) I had to do to another cell phone shop that usually unlocks phones. They unlocked my Xperia X10 before so I thought i give it to them again. I gave them my phone to unlock but they couldn't. Told me I had to buy an unlock code to unlock the phone. I bought that but they were not able to unlock. So after recieving my phone, the retailer was asked to submit a video showing us physically unlocking the code. The retailer didn't wanna do it told me to do it since I paid for it. So i submitted the video, but the company providing the unlock code said I they couldn't help if its hard locked. I'm like "wtf??????????" .
So a friend suggested that I get a friend to use to my phone (Xperia TL) to an origianl ATT customer and insert their Sim Let them use it for a week and they should get you the unlock code. When we inserted the ATT sim, it worked like a charm. After a week or two, we called ATT, they informed us that the phone was good to be unlocked and it required 36-48 hours. However, they do not unlock throught the phone anymore. You have to go on the ATT website att.com/unlock (something something) . When we tried that, it said the phone was not able to be unlocked.
Now this phone has another thing, it has some flash version of Xperiment pre-loaded on to it. I'm not sure if this is why ATT or the unlock codes are not working? If it is, then I would like to know a way of reboot the phone to get rid of Xperiment Software so I can use my codes to Unlock the damn phone and use on my Simple Mobile carrier. I've downloaded the Sony PC companion version to try to get reboot and reset the software but the stupid program wants me to insert the Sim and the use the unlock codes. Anyway I delete the software without destroying my phone's software, so that phone itself and/or PC companion recognizes the Simple Mobile SIM without asking for unlock codes?
I'm down $210+ in the hole for a phone I didn't use yet. I didn't plan on spending this much but if there is way it can be saved, i'd like to keep the phone. I doubt i get the same money back if I tried to sell it. It's been on CL/ebay for 3 weeks but no serious buyers. Its in great condition, but I need to know if I can reset the PHONE all the way and get rid of the Xperiment, and use the unlock codes to unlock the phone to use on my carrier?:crying:

Locked new device to wrong carrier

Hey guys,
I really messed up
So I received a Samsung Note 5 SM-N920W8 directly from Samsung. I need to use a Rogers SIM card in it. Not know if the device was locked or not, I thought I would try a non-Rogers SIM in it... I put in a Virgin mobile SIM and it worked. I thought to myself "GREAT, this is factory unlocked, WOO!" Until a few days later when I put in the Rogers SIM that I need to use in the device, and it asked for an unlock code.
Tried buy a code online for both Rogers and Virgin, no luck. Of course not, since the phone never went through carrier fulfilment
For work reasons, I need to use the Rogers SIM in the phone. Both of which are provided by work.
I never realized the phone would lock itself... I thought this was something only Apple did, where they ship the device unlocked, and it locks to the first carrier SIM inserted. I did not know Samsung did the same thing! Was I wrong in thinking this?
How can I get this unlocked? I'm trying to avoid rooting, as it would trip Knox.
There's no such a thing like sim lock option on any Samsung devices
I'm the biggest Samsung fan
Once you buying sim free device from Samsung it's always be sim free
I thinking you must be doing something wrong with settings
Nope, it's asking for SIM unlock code lol
What to do?
How did you receive a phone 'directly from Samsung'? That option doesn't exist in Canada - but in any event, your phone appears to be locked to Bell/Virgin. Phones don't lock themselves based on the SIM you put in. And why don't you ask whoever you acquired the phone from? If you acquired it legally, this shouldn't be an issue; if you didn't, you shouldn't be here asking for help.

Galaxy S6 T-mobile relocked automatically

I had gotten a T-Mobile Galaxy S6 off ebay (refurbished), and I'm not a US resident. The phone and network worked perfectly fome until today, two days after the nougat update, the phone automatically restarted and said that my device is network locked and it can be unlocked using the Device Unlock app. Now when i opened the device unlock app it stated that my device is not elegible for unlock. What should i do now? There is no chance of me going to US or any way tgrough which i can send this phone back to US. Is there ANY possible way in which this can be unlocked? Additionally, the IMEI has changed I guess, the IMEI on the back is different from the one in the *#06# menu. Is there any way to restore the network on this phone or am i stuck with a $250 brick?
Same thing happened to me. I know the person who I bought it from, she has called tmobile and requested another unlock to be sent to the phone, aftet 48 hours they just sent an email saying the device can only be unlocked through the app. Have you found any resolution? I'm thinking we'll have to downgrade the software somehow.
Katybbbb said:
Same thing happened to me. I know the person who I bought it from, she has called tmobile and requested another unlock to be sent to the phone, aftet 48 hours they just sent an email saying the device can only be unlocked through the app. Have you found any resolution? I'm thinking we'll have to downgrade the software somehow.
Click to expand...
Click to collapse
First check your IMEI if its changed you'll have to get it fixed by Z3X box, I got my phone fixed through Z3X box, you can't fix it yourself, and after the repair I had to stay on Marshmallow as the latest update at that time (a month ago) didn't support Nougat. Only unlocking the phone won't fix your issue, it'll keep showing (Searching) in the network name.

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