Hello. I bought a galaxy note on 28th november. After only 2 weeks of absolutely normal and careful use, my screen is scratched and broken. Ok, it is a small crack, but it is not good.
It never fell and it never hit anything. After only 2 days, i noticed some scratchs and some other came in the days after. Then, the part of the screen between the upper edge and the speaker broke in two, with a crack (small, 5mm but still a crack) going from the edge to the speaker. I can't post a photo as i sent it back to samsung for repairs (it had also display issues). Do you know a reason for it? It should be gorilla glass, and i only kept it in my pockets without anything inside apart the smartphone. Do you think samsung will repair it since it happened during normal use after ONLY 2 weeks? I'm really annoyed and disappointed.
Anyone experiencing glass resistance issues?
Thanks
Call samsung and send it in they will fix it..
Sent from my SPH-D710 using Tapatalk
Yes, i did it and i'm waiting, and i also adressed the lines issue and the green/banded screen, but i am in italy and i'm not sure if it is covered by warranty, it should: they can say i broke it.
The Corning Gorilla Glass was one reason I went with the SGS2.
The other reason was fear of provoking the wrath of God for having such a sensationally beautiful device (the Note). It's an awesome device, really.
But God smote those who worshiped a golden calf, too.
lol Sorry, I'm not really a religious fanatic. But yeah, sucks about your screen. Hope Sammy fixes that one up for you.
Welcome Nickelsilver and please don't take this personally and in NO way I'm defending Samsung or the Note but I have to say the neither scratches or dents/cracks come by their own.
They just don't happen/appear magically by themselves on the phone's screen/body. Maybe someone is messing with you Note without you knowing it?
E.g: I have 1mm small and barely noticeable scratch on the top left corner which I suspect it came from the ONLY 1 time my Note slipped from the passenger's seat and fell in the gap between the passenger's door/seat.
I went through 3 screens on my dell streak. Now that I have the note which is even bigger I was so cautious I treated it like a delicate fragile little flower. Needless to say after 2 weeks I noticed what appeared to be a scratch going up from the bottom middle halfway up. Turns out this is not a magical scratch that sprang out of nowhere but an actual crack on the outer glass screen. I have never dropped it but perhaps it was somehow flexed.
No warranty of course. I have ordered the glass itself from overseas and when it gets here in a month I suppose I will try replacing that piece individually as its only the outer glass that seems cracked. Hopefully they do not glue the screens together like they did in the streak ><
Another boring witch hunt thread (yawn)
Gaugerer said:
Another boring witch hunt thread (yawn)
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To OP: im sorry to hear that....hope samsung can fix it for you quick.
Ps. Dont listen and worry about this guy...he thinks only his opinions are important and others experiences are just JUNKS and BORING! Not sure why he would even bother to reply, if they really bores him that much. Maybe he really thinks that he BOOFY the witch hunter or something
Plus.. He forgot that he has also once posted a question regarding to his screen problem too here on the forum.
Gorilla glass is bull****. I had dell 5 streak, and I changed the screen more than 5 times. Little drop will result in screen loss. Do not depend on gorilla glass.
My Samsung Galaxy Note are broke
Yesterday I was knocked out of the hands under my 40 days old Samsung Galaxy Note, the cover glass is cracked along its entire length as a spider's web, while the LCD screen is not damaged, that still works, receiving the touch command. The solution I found in the orders of the new protective glass over eBay. Maybe that was too much angry because it happened to me, but NOTE is too amazing, and I somehow survive.. I'll let it be when we come new safety glass
I do not think this is a witch hunt. More of an informative thread on one weakness to an otherwise amazing device. It may be that until an indestructive clear glass is created that we will continually face this on any large phone. Anything this large will flex easily and likely crack. One thing Samsung definately did right was not glue the glass to the LCD behind it. I put a clear screen cover over mine and you cant even see the crack anymore. Were this a dell streak you would have half of your screen blacked out.
This is definitely the best mobile device out there in my opinion, people should just be extremely cautious with where they carry it. Mine most likely cracked in my pocket from slight flexing.
The glass on the note shouldn't break even when flexed unless it's not Gorilla glass.
Gorilla glass is not only scratch resistant,it is also shatter resistant.
If the glass is breaking frequently on the notes,then I wonder if they really have Gorilla glass.
noteworthy said:
The glass on the note shouldn't break even when flexed unless it's not Gorilla glass.
Gorilla glass is not only scratch resistant,it is also shatter resistant.
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Not proof.
Croak said:
Not proof.
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I know this is not 100% proof but look at this demonstration.
http://www.youtube.com/watch?v=MYaQnvVwStc&feature=player_embedded#!
noteworthy said:
I know this is not 100% proof but look at this demonstration.
http://www.youtube.com/watch?v=MYaQnvVwStc&feature=player_embedded#!
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That demonstration glass at the beginning of the video is about 3 times thicker than what Samsung uses on the Note/Galaxy S2/Galaxy S SAMOLED panels. And it's quite a bit smaller, height/width wise (it's about iPhone 4 sized).
Thickness makes a significant difference in flexibility and shatter resistance. Which is off on a tangent, because the main reason Samsung and others uses GG and similar techniques is not for shatter resistance.
It's almost entirely for the combination of higher scratch resistance vs metals (all bets are off with sand particles) and a better tactile feel (it's smoother) than non-treated glass.
Sure it may not be as thick on the note but you are never going to flex the phone anywhere as much as that demonstration.
My point is that if it is gorilla glass,it shouldn't be that easy to crack the screen given the abuse that it is supposed to be able to take.
All these? Gorilla Glass
And all these? Gorilla Glass
How about all these? Gorilla Glass
Or maybe all these? Gorilla Glass
It's been 10 days since i bought "the Note". I dropped the device just once from 1 meter height. It was a free fall with not much impact power. The screen has a crack on the upper right corner. I know every product is meant to last but so easy , so fast ! ??? Thankfully it still works with no functional issues. It's just the protective glass on top of the actual LCD that is broken. But u can still feel it while wiping your finger and it is appearent...
Hardware wise The Note is simply outragous but when it comes to software and durability it can't even come closer to what i used to find on HTC devices
captainhakan said:
It's been 10 days since i bought "the Note". I dropped the device just once from 1 meter height. It was a free fall with not much impact power. The screen has a crack on the upper right corner. I know every product is meant to last but so easy , so fast ! ??? Thankfully it still works with no functional issues. It's just the protective glass on top of the actual LCD that is broken. But u can still feel it while wiping your finger and it is appearent...
Hardware wise The Note is simply outragous but when it comes to software and durability it can't even come closer to what i used to find on HTC devices
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The weight of the note will count against it during falls compared to say a very light phone like the SG2.Impact is going to be much harder if they both fell from the same height especially given te size of the notes screen.
Until they can make the note lighter,users will just have to be more careful not to drop it.Gorilla glass is not unbreakable.
I get my note tomorrow. Now I'm all paranoid
Related
Hi there.
As the title reads I got a 3mm long scratch on the display of my galaxy ... the scratch distorts the colours, so it's quite annoying once you notice it (and it's particularly annoying on brighter backgrounds) ... I have absolutely no idea how it happened, as I am using a bag for it all the while it's in my pocket to prevent it from getting scratches...
Soo, my question:
Is there anything I can do to "fix" the scratch?
Once scratch happens, then it pretty much stays there.
Sometime a screen protectors can help hide the scratches make it less noticeable. Other than that there are no way to fix it I suppose.
Good screen protector hide all scratches.
Sent from my GT-I9000 using Tapatalk
Please don't try this at home!
If the scratch isn't too deep then you may be able to polish it out with some wet/dry sandpaper.
But you may damage the touch screen if you go too deep.
Sent from my AWESOME Galaxy S
For ****s sake DO NOT take sand paper to the touch screen!! what kind of advice is that?
once scratched, that's it. if it really annoys you, you'll have to replace the screen.
Wet/dry sandpaper is how a clear coat is polished on a car. As I said if it isn't too deep then it's an option. What you are saying is that you are screwed anyway and have to replace it. If the OP is already at that point of frustration, then they could at least try before having to replace the screen.
Last resort before accepting your screen is stuffed?
At first I also thought what a silly idea to use sand paper on glass.
But after googling the web and quick research, it can be done!
Using high grit silicon carbide wet/dry sanding paper can remove scratches from glass.
Though, I wouldn't try it my self but thanks for the pointer.
here are an example of what can be done:
http://www.ehow.com/how_4472970_remove-small-scratches-from-window.html
spenceee said:
Wet/dry sandpaper is how a clear coat is polished on a car. As I said if it isn't too deep then it's an option. What you are saying is that you are screwed anyway and have to replace it. If the OP is already at that point of frustration, then they could at least try before having to replace the screen.
Last resort before accepting your screen is stuffed?
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Screen protector I would recommend to hide the scratches is the Zagg invisible shield.
It is made of polymer that kinda adhere to the screen very tightly help smooth over scratches and make them less noticeable compare to other brand.
BIG BIG DISCLAIMER:
Zagg invisible shield is NOT for everyone. The polymer material can feel sticky and a bit soft. So be warned, it is a love hate relationship when it comes to zagg.
Well i got 2 scratches one is 5mm long the other is 8mm. Fortunately they are on the far right side, close to the bezel, so they don't really bother me at all.
You got only one small scratch, that's nothing
Even that i had the first scratches on the second day i owned the device i will still not make it look ugly with some silly shield. Im expecting a year out of this device, and don't care if it's scratched when that year is gone.
If you change your mobile phone every year then I can understand.
However, my mobile phone lasted me at least 2-3 years each. My previous two was XDA O2 > Samsung Omnia i900 and now Galaxy S
buddy01 said:
Well i got 2 scratches one is 5mm long the other is 8mm. Fortunately they are on the far right side, close to the bezel, so they don't really bother me at all.
You got only one small scratch, that's nothing
Even that i had the first scratches on the second day i owned the device i will still not make it look ugly with some silly shield. Im expecting a year out of this device, and don't care if it's scratched when that year is gone.
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I noticed that the (super) AMOLED displays are relatively cheap in comparison to the traditional LCD screens that you can find on for example the HTC's. Here in the Netherlands I found a company that will repair/substitute a Galaxy S screen for 100 euro. (Compared to 250 euro for a HD2 screen) And I didn't search that hard. I bet that there are companies that do it for less.
If other solutions doesn't work for you, google the internet and look what the prices are for a new display in your neighbourhood. Maybe its much cheaper than you thought.
That's beyound any logic.
OLED/AMOLED screens are more expensive than LCD screens, 250$ for the HD2 screen is an overly blown-out price, you can find screens on ebay for less than half that price.
About sandpaper and whatnot- Yeah, high-grit sandpaper is a way to polish out scratches on glass.
I won't ever try it on the SGS, since i don't know where exactly is the digitizer layer.
You won't really need to replace the OLED screen, its the capacitive touch screen layer that needed to be change.
For my omnia i900, I have plenty of scratches on my screen and I replaced the touch layer at one of the local store for less than 40USD.
kcharng said:
You won't really need to replace the OLED screen, its the capacitive touch screen layer that needed to be change.
For my omnia i900, I have plenty of scratches on my screen and I replaced the touch layer at one of the local store for less than 40USD.
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aren't the touchsensors build in the screen itself? If I remember it well is the biggest advantage of super Amoled that it doesn't have a touch screen layer.
appelflap said:
aren't the touchsensors build in the screen itself? If I remember it well is the biggest advantage of super Amoled that it doesn't have a touch screen layer.
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Indeed that is the case. The SAMOLED screens have the touch technology integrated into the screen so you will have to replace the entire screen.
But someone found 100euros for a replacement in Holland... can you post a link to that? Seems like a good backup to me.
If its not insured, then get it insured and claim the repairs of the insurance. Accidental damage should cover it.
outch, didn't know. best keep it scratch-less then.
Darkstriker said:
Indeed that is the case. The SAMOLED screens have the touch technology integrated into the screen so you will have to replace the entire screen.
But someone found 100euros for a replacement in Holland... can you post a link to that? Seems like a good backup to me.
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From eHow:
Use Coca Cola to remove small scratches. Apply a small amount to a soft cloth and rub the scratches. Re-apply until the scratches are gone. The citric acid and carbonation in the soda help clean and remove small scratches in some items.
Read more: How to Remove Small Scratches From Window Panes | eHow.com http://www.ehow.com/how_4472970_remove-small-scratches-from-window.html#ixzz0uhmjVFLT
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Arkymedes said:
From eHow:
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LoL is that for real?
Sent from my GT-I9000 using XDA App
ogen said:
LoL is that for real?
Sent from my GT-I9000 using XDA App
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LoL I guess it is... the link is there and I just read about it.
I think is the cheapest way to try to fix small scratches.. I think I will try on some old phones around the house LOL
After playing much hours N.O.V.A 3 on my Galaxy Note there is a strange screen damage in the "weapon steering area" from my thumb.
There are no scratches or anything else, but this area is not so slippery than before and smut is more visible. When the screen is completly cleaned you can see nothing, but when it is dirty, you can see this special area.
I have a picture with breath on the screen and there you can see the "thumb"-area as a black oval egg (approx. 2 cm x 1 cm).
Is it realy possible that the screensurface can be damaged by to much thumb using at the same place? I thought the Note has a special resistant screen material?
I can not find anyone in the internet with the same problem. I don't think that my thumb is so much special so it can damage glass.
Possibly contact Sammy, or if you say it's OK when completly clean, then clean it and invest in a protector, I've used one from day one, I do with all my devices, Gorilla glass or not.
Sent from my GT-P7500 using Tapatalk 2
RavenY2K3 said:
Possibly contact Sammy, or if you say it's OK when completly clean, then clean it and invest in a protector, I've used one from day one,
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Yes, i think Samsung will not change the screen for less (maybe warranty?)
So I have the choice: a new screen for 200,- Euros or a good protector for 10,- Euros.
Frank2 said:
Yes, i think Samsung will not change the screen for less (maybe warranty?)
So I have the choice: a new screen for 200,- Euros or a good protector for 10,- Euros.
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Ok, try the following: turn off your note, take out battery. With a glass cleaning product (non abrasive) clean the whole glass surface. DON'T use liquid only apply it with a cloth. Let it dry out (if it's a good product there is no need) and check with the phone still off if you still have the mark.
If you have the mark there are two possibilities: The display area of the note sucks or with the heat from the friction you unglued the display. Either way if the above solution doesn't work and still have warranty get it to a samsung service as soon as possible..
This is very interesting and since you are the first i will monitor this closely.
Word of advice (i do it always): with touchscreens apply a screensaver, i only use the cheapest and change them as needed....... Forget the miracle glasses and treatments, forget the vids on youtube it will get damaged sooner or later.
becosemsaida
This is normal, had this on my S2 also, its the oleophobic coating that comes off after few months of usage and even faster if you polish your screen very often as I do. I also have this on my screen, it is not as "slippery" as when it was new. You can prevent it only by not touching the screen, or getting a screen protector, which I do not like.
I was thinking about getting the Glas screen protector with oleophobic coating, but in the description it says the coating will last for about a month, so I learned to live with it.
EDIT: Just noticed the picture, the thing that is visible is probably something else, but it not being so slippery and the smudges more visible, is the oleophobic coating that is missing.
Now I have found many users with a Galaxy Nexus and problems with the oleophobic coating. It seems to be the same problem.
But Samsung changed the displays for less (warranty), so I will send my device to the next samsung service partner.
Yeah, the Gorilla glass might be very hard and wear resistant, but the oleophobic coating is just a very thin layer of... something...
It has to wear off at some point. The big question is if it is possible to reapply the oleophobic stuff by ourselves.
Sent from my GT-N7000 using xda premium
p107r0 said:
It has to wear off at some point. The big question is if it is possible to reapply the oleophobic stuff by ourselves.
Sent from my GT-N7000 using xda premium
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"A company named "Apeiros" has an "Anti Fingerprint Coating Kit" called "Fusso SmartPhone" that allows the user to add, renew or improve the anti-fingerprint properties of their device"
Haven't been able to find it though...
Akiainavas said:
"A company named "Apeiros" has an "Anti Fingerprint Coating Kit" called "Fusso SmartPhone" that allows the user to add, renew or improve the anti-fingerprint properties of their device"
Haven't been able to find it though...
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"Sorry, you [i.e. me] are limited to 8 thanks per day", anyway thanks, if you ever get it, please share the experience
mine had the same problem, but luckily it went away on its own
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Strange. The Cruzerlite (which are thin TPU cases, cheap in my opinion) drop test stood up to NUMEROUS drops & the device survived without any sign of damage. Not a scratch or dent.
Is you device white or black? My old Nexus 10 had a defect in the black soft touch coating that looked like a dent, but it was more likely an issue in the molding or application process.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Pics?
Sent from my Nexus 5 using xda app-developers app
Endoran said:
Pics?
Sent from my Nexus 5 using xda app-developers app
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Mine is the white version, but the dent is on the top right above the camera, on the black portion, right where the side casing touches the glass. I would have a very hard time photographing this because of where it is on the phone/lighting etc.. ill try when I get home though.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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a picture speaks a thousand words
I have about 5 or so nicks on the sides where the glass and plastic edge meet on my naked white N5. I agree that the plastic used is pretty brittle but it's not noticeable unless you really look for it.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Get a sufficient case otherwise you can't really complain...
I have one little mark or nick as well where the plastic case meets the glass on that tiny little lip. My 2 year old got a hold of my phone and dropped it on a metal external hard drive case the day I got it and it landed right on 90 degree edge of the case... I went temporarily insane. It is very small but kind of surprised me I guess. I dropped my galaxy S3 many times and never got more than the little hairline scratches you see in glossy plastic. That soft touch coating seems to have some give to it. It was my fault. My parents gave my kids a new ipad mini and I set my phone on top of it. I was in the other room and heard him say "new tablet". I knew at that moment the mistake I had made...
I have one of those really slim cases on the way which would have prevented it. I typically don't use cases and am usually not bothered by the small marks I get on my phones but because some of those ultra thin cases are so slim now days I am going to try one out. Marking up a brand new phone is a little different than one that's a year+ old...
I too, also have a slight dent under the screen bezel part of mine. I have never dropped mine. Noticed it while it was on the table; that the reflection of the curtain was slightly bent at the one area, instead of being completely straight. Looked closely, and sure enough, there was a dent. It's not noticeable during day-to-day use, but you CAN notice it if looking at the reflection it shows.
The chrome bezel on the nexus 4 was susceptible to dents as well.
A few weeks ago the Nexus 5 flew out of my hands and landed on our concrete driveway. I feared the worst, but only a small dent in the upper left corner of the back panel and some scratching is all that happened. Lucky me, but I still hate it. Never had a single blemish on the Nexus 4.
Sent from my Nexus 5 using Tapatalk
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
Hobbesfed said:
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
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Normal. That's why most early glass screen protectors were not sticking properly.
bblzd said:
Normal. That's why most early glass screen protectors were not sticking properly.
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Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
Hobbesfed said:
Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
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I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even in the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear. It's also not the screen itself but around it.
Dented
In my N5 have no dent and any scratch..
I love with my N5
bblzd said:
I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear.
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There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
Hobbesfed said:
There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
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How is it even a defect? It's not even noticeable. No one would consider it a hardware bug except apparently you. Please explain how this effects the usage of your device in any way.
Poor quality control is EXACTLY how corners are cut. Manufacturing anything has margin of errors and the less margin of error you're willing to release the more phones are "thrown away" and the more money a released device will cost. I'd explain more but I'm sure Wikipedia or a Google search can better explain the finer points of manufacturing and quality control then I can.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
bblzd said:
.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
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There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
LeoRex said:
There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
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The actual cost break down might never be known. One thing is for sure though, LG is not willing to take any loss and whatever Google may have paid them "extra" they will still try and build the phone as cheap as they possibly can.
LG does not consider the Nexus as their flagship phone and will never treat it as such. It's a phone they were contracted to build and they will cut every corner they can. It's just business.
Hi all
I have a 2 week old S6 Edge which i fitted the Samsung Clear View case from day one (Phone was purchased from Carphonewarehouse on the 29th April). The screen is now full of scratches since and is bloody annoying the hell out of me. I have contacted Samsung UK and awaiting reply.
I strongly recommend avoiding this case at all costs. It is expensive and WILL scratch your screen no doubt about that. See attached photos
Anybody else experienced this???
galijanach said:
Hi all
I have a 2 week old S6 Edge which i fitted the Samsung Clear View case from day one (Phone was purchased from Carphonewarehouse on the 29th April). The screen is now full of scratches since and is bloody annoying the hell out of me. I have contacted Samsung UK and awaiting reply.
I strongly recommend avoiding this case at all costs. It is expensive and WILL scratch your screen no doubt about that. See attached photos
Anybody else experienced this???
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What does the inside of the case look like? Can you see damage on there as well?
Samsung Clear View case scratches screen
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
charnapops said:
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
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I am totally shocked! i thought mine was bad but seeing yours making me cry
charnapops said:
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
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Wow, I am totally shocked!
My S6 edge has more scratches than my S5 which I never really looked after so it seems like the glass isn't as scratch proof as previous generations, not helped by the fact of the issue of getting a decent screen protector.
Just came off the phone from Samsung UK and awaiting to speak to the manager. I have emailed them images of the screen with the Clear View cover.
I am just shocked that a £800 smartphone that claims to have the latest Gorilla Glass 4 is more prone to scratches than older generations. I had iphones, Galaxy S4, Note 3, HTC One M7 and still have the HTC One M8 and not a single one of these phones exhibited the same issues as this one.
I really hope Samsung come up with something
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
galijanach said:
Just came off the phone from Samsung UK and awaiting to speak to the manager. I have emailed them images of the screen with the Clear View cover.
I am just shocked that a £800 smartphone that claims to have the latest Gorilla Glass 4 is more prone to scratches than older generations. I had iphones, Galaxy S4, Note 3, HTC One M7 and still have the HTC One M8 and not a single one of these phones exhibited the same issues as this one.
I really hope Samsung come up with something
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My friend has the S6 and that doesn't have a mark on it, could be a downside of the edge screen?
I've attached a shot of my home button, it looks like it would rub off but it won't, they are scratches
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
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Hasn't been that easy with the S6 Edge
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
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Not logical at all.
I had many other phones with similar cases and none was fitted with a screen protector. All were pristine. My HTC One M8 with a similar case doesn't exhibit any of these issues. I think perhaps the screen on the S6 Edge (don't know if the non edge is experiencing the same issues) is rubbish and the Clear View case doesn't help at all and makes it worse.
Samsung UK have just rang me to let me know that they are now aware of this and passed it on to the head office (wherever that may be) to make a decision. The more of us calling them the better. They need to be aware of the grand scale of this.
here some interesting links. Make sure you read the comments below too:
http://www.xda-developers.com/is-your-galaxy-s6-edge-pre-scratched/
http://forums.androidcentral.com/samsung-galaxy-s6-edge/514904-screen-scratching-easily.html
http://www.redmondpie.com/galaxy-s6-has-a-new-problem-scratched-camera-lens-cover-chipping-paint/
I hope Samsung read this
just the same, got scracthes al over the screen with only 2 weeks of use, sooo bad samsung, lets create #covergate !!!!!!!!!!!!!
yeye2 said:
just the same, got scracthes al over the screen with only 2 weeks of use, sooo bad samsung, lets create #covergate !!!!!!!!!!!!!
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#S6scratchgate sounds good too!
galijanach said:
Not logical at all.
I had many other phones with similar cases and none was fitted with a screen protector. All were pristine. My HTC One M8 with a similar case doesn't exhibit any of these issues. I think perhaps the screen on the S6 Edge (don't know if the non edge is experiencing the same issues) is rubbish and the Clear View case doesn't help at all and makes it worse.
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I think having hard plastic instead of a fabric has probably amplified the issue but it does seem like the S6 edges screen is prone to scratching easier than other GG3/4 phones
logicl (sic) LOGICAL?
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
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No it isn't "LOGICAL". I have never needed screen protectors on any previous phones and I have had a variety of covers. I didn't realise this was a forum for clever arse comments!!??
AND, furthermore, Samsung UK are aware of this issue and are currently dealing with my problem as I am not the first person to bring it to their attention
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galijanach said:
Samsung UK have just rang me to let me know that they are now aware of this and passed it on to the head office (wherever that may be) to make a decision. The more of us calling them the better. They need to be aware of the grand scale of this.
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Hi there. I have just been on the phone with Samsung for half an hour and they agree there is an issue and are aware of other cases so I guess the more people say something there may be chance we can have a reasonable outcome. I've been asked to send photographs and receipts so that's a start. Good luck
It's not just S6 Edge. My Clear View case has scratched my S6 although not as badly as in these images.
I would say there are several problems with the case. First like the previous poster said the lid is too hard. Second (at least for the S6 case) the lid has some room to move. The Dot view case I had for my HTC M8 was soft and more fixed so that it would not move against the screen. Third, and this one I'm not sure matter as much, the case seems to gather a lot of static electricity, thus attracting small particles.
As a comparison I have these phones
HTC M8 with dot view cover. After a year of usage the screen is completely flawless. I couldn't find the least mark on it
S4 Active used for 2 years without any case. Has some small hairline scratches that are not very disturbing
S6 used with Clear view cover. The first day it had bigger marks on the screen than my 2 year S4 active. I thought it was just really bad luck so I kept using the cover and now the screen has a lot more blemishes.
First of all thanks a million guys for the heads up, I was that close of getting one of these covers considering how nice looking and catchy it is, but to think it can do such scratches to the screen, I mean come one, what was that talk about Corning Gorilla Glass 4 and how hard it is to get broken let alone get scratched, I know we all saw a lot of drop-test videos official and non-official (some times they throw it face down on rocks and really pointy and hard surfaces) yet they some times get no scratches at all, so for this cover to do such damage, it's a shame really, and in my humble opinion it's not Logical at all for the cover to do such scratches, I read the headlines but couldn't believe it until I saw the pictures, I was shocked of it really, and I'm now more afraid than ever of dropping the phone, and a screen protector of any kind now is a must, for my old S5 I didn't have to worry about the screen at all, and I dropped it sometimes face down, but I have never dealt with such scratches knowing that I used the device for more than 6 months before I could buy a tempered glass screen protector.
not only the edge
normal S6 here..same issue..day after I got my clear cover scratches appared
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Ahmedivx said:
First of all thanks a million guys for the heads up, I was that close of getting one of these covers considering how nice looking and catchy it is, but to think it can do such scratches to the screen, I mean come one, what was that talk about Corning Gorilla Glass 4 and how hard it is to get broken let alone get scratched, I know we all saw a lot of drop-test videos official and non-official (some times they throw it face down on rocks and really pointy and hard surfaces) yet they some times get no scratches at all, so for this cover to do such damage, it's a shame really, and in my humble opinion it's not Logical at all for the cover to do such scratches, I read the headlines but couldn't believe it until I saw the pictures, I was shocked of it really, and I'm now more afraid than ever of dropping the phone, and a screen protector of any kind now is a must, for my old S5 I didn't have to worry about the screen at all, and I dropped it sometimes face down, but I have never dealt with such scratches knowing that I used the device for more than 6 months before I could buy a tempered glass screen protector.
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it is absolutly true(sadly)
just starting posting photos in twitter with #S6scratchgate
already contacted by samsung spain but lets post our photos so everyone knows that there is something wrong with s6 and S6 edge screens
Wondered if anyone had done this. I am considering adding a second film protector on top of the pre installed protector from Samsung.
It says be careful of scraping nails on screen and I've noticed that it actually happens often that I scrape a touch of my nail harder than I should.
This seems like a very poor idea. It would affect image quality and might even affect touch sensitivity. I imagine it would just end up pulling up the factory screen protector anyway.
Spinachy said:
Wondered if anyone had done this. I am considering adding a second film protector on top of the pre installed protector from Samsung.
It says be careful of scraping nails on screen and I've noticed that it actually happens often that I scrape a touch of my nail harder than I should.
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You should install not 1 but 10 or 20 more soft screen protectors in top of the one already applied!
What you need to do is remove the one already applied and enjoy the best quality of your 2k smartphone, if something happens before Dec 2021, pay the 150 and get a new inner display installed by Samsung! Enjoy at least a full year of your phone!
Ive owned both the Fold1 and now the Fold2 and being using them as dsily driver banging the phone around with tools and boxes while i do mechanic jobs! These phones are tank! My wife has long finger nails and never had a single scratch! Lets be honest, who tap their phone with a finger nail? Come on!
My 2 cents! Peace out...
Granted screen protectors are made to flex, the more you stack on top of each other, the less they'll flex. It'll cause it to stiffen and put pressure on the display. Doesn't seem like a good idea lol.
megaghostgamer said:
Granted screen protectors are made to flex, the more you stack on top of each other, the less they'll flex. It'll cause it to stiffen and put pressure on the display. Doesn't seem like a good idea lol.
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Yeap... that fold line is trouble.
It's also possible the plastic and/or adhesive could be reactive with factory one turning it into a gooey mess over time.
I'm actually thinking of doing this too. I prefer matte screen protectors to the shiny, fingerprint magnet that came with it. Maybe we could have the existing protector replaced with something else at the Samsung store or something.