HTC Sync Not Working - HTC Vivid, Raider, Velocity

After I updated to the latest version of HTC Sync (3.0.5617) I can no longer sync my calendar and contacts with my PC. I could sync with the previous version. My Vivd is stock. I uninstalled Sync, including the driver, and re-installed the software. After restarting both my PC and the Vivid, I got the two to connect. I was able to create a device name, but I was not able to set up or turn on any categories. As a result, Sync would not let me sync. I unmounted the Vivid and turned off Sync. when I restarted Sync and plugged in the Vivid, I got the "could not find Sync on your PC" message.
I have sent an e-mail to HTC, but I have not yet heard from them. Has anyone else had this problem? If so, how did you solve it?
PS: Why is there no search capability today? When I logged in, I could not find the search feature in any forum that I checked.

Reply to HTC
I had sent HTC an email about the problem. They responded, asking for additional information. Here is my reply:
I am using the latest version of HTC Sync - 3.0.5617 (I believe that is the number. I am trying to recall it from memory.) I am using Outlook 2007. The error message appeared on my HTC Vivid, saying that HTC Sync could not be found or was not running on my PC. In fact, Sync was running on my PC because the dialog was right in front of me. Please note that I did not have these problems with the previous version of HTC Sync.
After several failed attempts to get Sync and Vivid to recongize each other, I had uninstalled and reinstalled the latest version of HTC sync, also uninstalling the USB driver, which was reinstalled. When I started Sync and plugged in the Vivid, several minutes passed, then a screen displayed asking for a name for my device. I entered a name and was taken to the overview screen. However, all the options were disabled. If I clicked on the Sync button, I got the message that no categlories were turned on or enabled. Of course, I could not turn any on because all the categories were disabled. I dismounted the Vivid and closed Sync. When I restarted Sync and plugged in the Vivid again, I got the same error message that the Vivid could not find Sync on my PC. I also had Outlook running.
After several more failed attempts to get Sync and Vivid to recongize each other, I had turned on my WiFi connection to check something on the internet. (My Vivid was connected to the PC via the USB cable.) I decided to try again. This time, the Vivid displayed a message saying that I was connected. The HTC Sync dialog on the PC still showed that no connection had occurred. I tapped on the Sync Now button. After the Vivid displayed a message that syncing was complete, the PC side then finally recognized my Vivid and displayed the overview screen. However, when I clicked on the Sync button, I again got the message that no categories had been turned on. But this time, I was able to access the Calendar and Contacts categories and click on the button to enable syncing. After that I was able to sync.
Now, you may consider the issue resolved because I was able to sync my Vivid with Outlook on my PC. However, I do not consider the matter closed at all. I spent several hours trying to get your updated program to work as the older version had worked. As a software developer (medical software for doctors), I do not consider the problems with your software acceptable.

Related

Activesync connectivity! GRRRR!

All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?
ActiveSync
Moved message
Needs a little bump here
mystic_nacho said:
All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?
Click to expand...
Click to collapse
Sounds like something has changed on your PC, perhaps via a Windows Update. Have you checked to see if your firewall is the culprit?
You may also want to do a clean uninstall and then reinstall Activeswync 4.5 and create a new partnership with your device.
You can also try restoring your PC back to a date that you were able to use Activesync....
This happens to me rather frequently (I am looking for an ActiveSync replacement because of it).
However, I fix it by either soft reset of the device, PC, or sometimes both. If that doesn't work, you need to delete the partnership with the PC and reconnect.
RK
...any solutions yet?
I just got my kaiser 3 weeks ago after using a wizard for almost 2 years. what a great phone the wizard was... I kinda miss using it! Anyhow, i just experienced the sudden activesync failure. I now get random activesync openings on my kaiser with the message "To synchronize your device with a desktop computer... yada yada".
I have already setup a bogus server and set the scheduling to manual.
I have compared the wizard registry to the kaiser registry by searching every instance of 'activesync' and couldnt find anything.
I also deleted all instances of activesync in the notification queue and had memmaid rebuild it.
The device will connect to activesync but pops an error message that it could not synchronize and goes into a guest account setting. So for now I am having to use pimbackup to backup my data on the kaiser, bluetooth it to my wizard, then sync the wizard with my laptop to get the data into outlook. I am considering a hard reset but kind of want to wait until the at&t 6.1 official Rom comes out. I am also considering Chapura Pocketmirror Professional which worked well on an old Ipaq i had (wm2k3) that had sync issues. I also want to get this resolved so i can practice loading a new rom on the wizard. So....
Anyone have a fix yet? I hope so!!!
Oh, and for reference (to answer questions from other threads), my kaiser battery drains 4 to 5 times faster than the wizard in side by side use, and the kaiser definitely does not have a transflective screen while the wizard does... bummer. but the kaiser is tremednously faster!
1. Disconnect the device from your computer.
2. Try going to your device and select:
start->settings->connections->USB to PC.
3. Uncheck "enable advanced network functionality"
4. Reconnect the device.
Active Sync....
Hi,
You can try "PocketMirror® Professional 2.2.4 for Windows Mobile", its a pretty good syncronization tool, but it costs a few bucks...
I've been using the trial version of PocketMirror and must say its pretty good with my TYTN 2.
Regs,
The Reaper.
... my thoughts exactly
yeah, i tried the usb to pc option as well. even downloaded a cab from another thread that allowed me to choose rndis or usb mode. neither worked. I will probably use pocketmirror pro as well...
Hi, I just flashed a new ROM on my Orbit that works brilliantly, no issues at all, apart from the fact that the computer now doesn't see the device at all. Not even the blo-blong sound when you connect any USB device. The only thing I get connecting the cable is charging the battery. And if I start Active Sync on my Orbit I get the same message as mystic_nacho:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC"
I just tried an hard reset to try to fix the issue - no success..
Before flashing everything was fine..
Btw, my wife Diamond doesn't connect either, and it never did it: something related to the TouchFlo thing?
Any idea?
The ROM I flashed is
gullums TouchFlo2D beta 4
update
I found the Diamond 'Getting started disc' and installed the Windows Mobile resources tool...
The disc I have from the Orbit box is for Windows Mobile 5, I guess it's not worth to find it out and try...
Nothing changed, anyway.
update 2
Yesterday night out of the blue - while the Orbit was still connected to the pc - ActiveSync started to work... F. knows....
i had the same problem - sync was working fine and then stopped. what worked for me was to go to USB to PC under settings and uncheck "enable faster data syncronization".
hi,
i also had sync. problems in the past.
searched for months.. since i figured out that some registry entries on my PC where missing!
imported the mayor setting from my brothers PC and TADAAAAAA. problem solved.
search my threads and maybe you 've luck with my soloution!
mystic_nacho said:
All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?
Click to expand...
Click to collapse
Have you recently used a memory cleaning Application like memmaid, Clear Temp, or SKTools? You might have cleaned out some important notification files, like repllog,exe that is used for activesync.
I had the same thing happen to me when I first used these cleaners. I had to do a hard reset on the phone to make it work again found out about the remedies listed below after the reset.
I have heard others were successful repairing these notification Queue's with MemMaid. You can hold your stylus on the repllog,exe notification, and a popup up will appear, asking you to Recreate ActiveSync, or rebuild notification Queue. I don't know if this feature is available in Clear Temp, or SK tools.
I've also heard of restoring activesync by unchecking all of the folders, syncing, and then adding each folder back to the list, one by one, until all is restored.
I too have just developed the same problem.
I have 2 TYTN II' one will sync fine the other wont.
It all went horribly wrong after I tried to install Wisbar and an Ipod theme, after I uninstalled it, cos it didn't work I found I could no longer sync with USB to PC and the sync option is greyed out on my phone. The phone will charge with some of my usb cables, but now even seems fussy about which cable will charge and some now won't.
I am given to wondering whether the usb connection on my Phone is the problem...everything else seems to be working fine.
I have even installed different ROMS via the memory card still the problem persists.
I would love someone to come up with a fix
**UPDATE**
Well I now have got it working, in my case I was right, the usb connection on the phone was to blame. I took it to a mobile repair shop, I told the guy that I thought it was faulty he took one look at it and said that I had a bent pin, he got a little tool out and teased it back into position, sure enough when I got home it worked fine so now I am able to sync again. Not sure how long it will last though.
**Update 2**
Failed again, at least I know what's wrong now.

New AT&T ROM now having Active Sync problems

I'm needing help. I flashed to the new ROM, 1.62.502.0. I did the Soft Reset thing to remove the Bloatware and restored my PIM with Sprite. After I reset my device ID I connected with Active Sync.
Now I'm stuck with Active Sync appearently in the process of "Synchronizing", however it's doing it for two hours....and it still isn't completed. I blew out the Active Sync on the PC and reloaded it, and now it is showing a second PC but still is the synchronizing endless loop...and I only have it set to sync a few files and Notes.
Can someone help me out with any suggestions?
Since no one has offered to help....Does anyone know of a place where I can get some help?
An update: I was able to sync just fine before I flashed to AT&T's new ROM. Plus I am still able to sync with my laptop, so the problem appears to be with my PC. I can also load programs and explore my PPC with the PC, however the sync process never proceeds past the "synchronizing" phase, i.e. the "processing" and then to the "connected" phase. I have un-installed and reloaded ActiveSync several times.
If no one knows ar has a suggestion....can someone point me to a third party syncronizing program....I'm really up the creek here.....
I think you would have more luck at the At&t customer forums, as people here generally don't use OEM Rom's.
Here is a link, using the search "tilt active sync not working": http://forums.wireless.att.com/cng/search?submitted=true&q=tilt+active+sync+not+working
ActiveSync BOOSTER
Is there a way to boost up speed of Sync
Is there a any software or Cab file for it ?
Also want to know after we sync Phone
It keeps repeating to sync, is there a way to stop it ?
With removing the phone
Please Help

activesync error code: 0x8600050d

Get this when syncing with Exchange. Says there has been a change made on your server that requires you to resync
i resync and all ok until the next sync when i get the error again
any suggestions?
had my device swapped out under warranty by VF UK and replacement has WM6.1
i deleted the partnership and set it up again and all was well.......
activesync error code: 0x8600050d - redux
Hi,
I just started getting this error. I have an HTC Touch Pro 2 running WM6.5. Tried a few solutions suggested elsewhere (unchecking usb to pc on phone settings, etc.) Was going to follow advice re deleting and re-establishing partnership but there is some data on the phone that is not on my computer and some on my computer that is not on my phone. Recently updated some contact info on the phone and even before this error message it didn't sync to the computer. I have contacts on the phone that are not on the PC. I did recently clean up contacts on the PC since at some point I ended up with a lot of duplicates - but I may have inadvertently deleted some unintentionally. I thought they'd "come back" when I synced since they were on the phone but that didn't happen. Similarly I made some changes in my calendar on the PDA, e.g., in the notes section on a particular appointment that didn't show up on the PC. So I'm afraid about losing data. Sorry to be so long.
Izzy

[Q] Has anyone tried to use HTC Sync?

I cannot get my new HTC Vivid (4 hours old) to sync with my PC. I downloaded and installed the latest HTC Sync file from this site. I opened the HTC Sync and got a screen that said no device was connected. I plugged the USB cord into the PC and into the Vivid. I responded to the screen by selecting the HTC Sync option. A screen displayed saying that the unit was synchronizing. While this was going on, the Vivid went to sleep. When I started it up again, the screen said the sync was disconnected. Since then, I have tried several times to make a connection and I always get a message on the Vvid that it cannot find HTC Sync on the PC even though it is running. If I cannot sync to my PC, the Vivid goes back to AT&T.
Works fine for me man. Reboot your comp. Often the driver won't take first round.
Sent from my HTC PH39100 using xda premium
I had tried rebooting once, but I did it again. Still got the message from the Vivd that it could not find HTC Sync. Then several minutes later, I looked at the screen and the HTC Sync program was sitting there waiting for me to enter my device name and configure the settings. I must have been closing the program too soon, assuming it was not working. Unfortunately, it does not appear to be able to sync my Outlook tasks or notes, only my calendar and contacts. And somehow, I have each contact twice. Oh, well. Thanks for your response.
Download HTC Sync
Try using the download link here: http://www.htc.com/www/help/
I had problems myself but after installing the universal version of sync, my computer automatically detected the Vidid. Of course a reboot was needed Good luck.

[Q] HTC One not connecting to HTC Sync Manager (Win 7/64 bit)

Hello all,
since yesterday I finally got my new HTC One for replacing my HTC Desire HD.
The phone itself is great to work with.
Unfortunately I can not get it to sync with the HTC Sync Manager and my MS Outlook 2010. Although the tool claims to do exactly that. This feature is very important for me.
Got in contact with HTC helpdesk many times but it seems they can not really help me.
I have done almost everything possible (deinstall all HTC items, reinstall them all about 30 times now, remove drivers, root hubs, deactivated viusscanners, ...) but still it is not getting to work.
The last situation I have now :
I installed HTC Sync Manager V2.0.59.0 from their site. When this is installed, the top items "Files" and "More" are greyed out. There's also no place to start any syncing.
***** Sorry, can not show picture as I do not have 10 items yet on the forum ****
When I connect the HTC One phone, a lot of drivers are getting installed.
Unfortunately, nothing happens next.
One thing the HTC helpdesk told me, is to activate the USB Network setting to "Internet pass-through". If I do this and connect the HTC One to my PC, it takes quite some time before it finally gives following screen :
***** Sorry, can not show picture as I do not have 10 items yet on the forum ****
"Either you do not have the latest version of HTC Sync installed on your PC, or another phone is already using internet pass-through on your PC. Please ensure that you have the latest version of HTC Sync and unplug any other phones from your PC".
It is very strange it is talking about HTC Sync and not HTC Sync Manager...
I have no other phone connected.
If I look in the "ALL programs" part of the HTC One, it is showing HTC Sync but with a size of 0 bytes. I can also not clean the cache like is stated by HTC helpdesk.
Can somebody help me in getting this to work for me ?
Greetings and thanks a million for any help.
Davy
Have you turned on usb debugging
Frankly, HTC's Sync Manager is pants. It's been updated so many times lately, I suspect there's an underlying problem with it.
The Original HTC Sync that I used with my Wildfire S worked fine. I then went on to Sync Manager with my One S and it's been a pain ever since.
On the first update, InstallShield deleted old driver files then stalled. I had to go back with System Restore, grab the driver files and save them separately before re-installing.
Yet again, only today, I updated with the new release, which appeared to install fine, but on first run to update Contacts, it froze solid at 30%.
If you can't clean up everything by totally un-installing with, say, Revo Uninstaller on its deepest setting, then possibly following up with CCleaner and installing Sync Manager from scratch again, then forget it and just cut and paste direct from Outlook.
jaythenut said:
Have you turned on usb debugging
Click to expand...
Click to collapse
Yep, did so...
After a few hours on mail, chat and phone, they adviced me to install MyPhoneExplorer !!!!!
MrBean14 said:
After a few hours on mail, chat and phone, they adviced me to install MyPhoneExplorer !!!!!
Click to expand...
Click to collapse
Try going to Settings/Connect to PC/Default Connection Type then choose HTC Sync
harpgtrguy said:
Try going to Settings/Connect to PC/Default Connection Type then choose HTC Sync
Click to expand...
Click to collapse
That options is not even there...
jaythenut said:
Have you turned on usb debugging
Click to expand...
Click to collapse
You sir have resolved this problem for me

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