Hello Streak masters,
please, I´ve got a question. I am at Maldives at the moment, for next year and something. I bought DS7 for very good price, everything is working great, it´s exactly what I wanted. But... DS was locked to T-Mobile (probably USA), but I asked Dell for sending me the unlock code, no problem, I´ve unlocked it.
And now is the problem. I cannot use the mobile internet & SMS with local SIM. Have installed 514 ROM, firstly for EU 3G, but there was a problem with modem installation, so then I realized I probably have the US 4G version (didn´t knew which one I have). It was OK, modem was installed, I am sucesfully logged into the local provider´s network, so the "cell unit" is working for sure. But I cannot send or receive SMS and what´s worse for me, cannot use the mobile internet, even if APN and all that stuff is well inputed and saved...
Does, please, anyone has any idea how to fix it? If it is even fixable at all...? Have to say that I am not newb in Android, but this is something I cannot solve by myself.. I would be really glad if anyone helps..
Thanks guys.
My first suggestion would be to flash back to Froyo and get it working and then upgrade from there
Hello,
thanks for your reply. I have tried to flash back to Froyo as recommended, but it´s still the same problem.. I am logged into the local network, GSM is working (to be accurate - only the loging into the network, SMS is still the same..), but mobile data not.. Even if I had everything turned on, the APN and all like this is OK (including screenshots), no... No way, it´s not working... Are there some any other ideas, please....?
Thanks a lot!
Guys....
Kill me, kill me right now, please... For four days I am solving this, reinstalling everything like an idiot and now I realized.... The damn Maldivians pre-paid cards has to be activated by making some call!! The SIM was not active all the time I was flashing, downloading, googling and all these things and it was simply not active... Because now I thought it´s very, very weird so I tried to put the SIM into my phone and it was not working either... Tried to make some call and it told me "this is your first call in our network.. your SIM has to be activated by calling to number bla bla bla..".. I made it... Everything´s working great now!!
The only thing I am really missing is the troll face on the SIM...
Anyway thanks a lot for interest, I am going to flash to the Honeycomb again.. For the last time!!
And apologize to moderators for pointless topic...
Related
Hi!
After weeks of flawless function my Xperia can not find my carriers phone network.
I have updated the phone to the new ROM but that does not help.
The phone finds the SIM card and asks for the code.
Strangly it can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
The Ipaq is not a 3G-phone. Can that have anything to do with it?
I'm getting lost here, all help is appreciated.
(ORIGINAL MESSAGE
Hi!
After weeks of flawless function my Xperia has started to lose it's phone network.
I notice it after I wake my phone up from stand by mode.
It doesn't help to turn the phone option off and on in Comm manager, but it has sometimes helped turning flight mode on and off.
Other times I had to restart the phone.
This happens a couple of times every day, after long times of not using the phone. I have not been able to trigger this problem, so I don't know what causes it or exactly when it happens.
Strangly it can connect to HDSPA while it has lost the phone network.
I have also experienced som freezes when I'm flipping between the panels to much.
All help is appreciated, thanks.
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
mo.ammi said:
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
Click to expand...
Click to collapse
I'm using:
ROM 1.02.936.3
Radioversion 1.06.25.29
The carrier is Swedish Tele2.
In Sweden we have GSM-900 and GSM-1800.
Tele2 also provide me with UMTS and HSDPA.
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
krion said:
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
Click to expand...
Click to collapse
All I can say that Xperia sometimes looks for the signal a bit longer it should IMO,
but I also know that carriers have many many problems usually and they're also often responsible for signal drops in some places too.
I know that 'cos I was talking to my carrier many times about it and learned something about it...
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Amanox said:
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Click to expand...
Click to collapse
Thanks for answering, I have now done a total reinstall and updated the phone to the newest R2... ROM.
The problem remains.
The phone finds the SIM card and asks for the code.
It can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
I'm getting lost here, more ideas is appreciated. Tomorrow I will call Tele2 support.
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
artesea said:
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
Click to expand...
Click to collapse
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
krion said:
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
Click to expand...
Click to collapse
Having worked for several phone companies a few years at customer service I know what the procedure is.
-First thing they do is ask you to do a "crosstest", try your SIM in another phone and see if that works.
-You'll tell them that you did that and everything works fine when you use another phone.
-They'll automatically conclude that there's something wrong with your phone (correctly)
-They'll ask you if you could do a hard reset ( You did that too)
-Then maybe they'll try and reset the network (which almost never works)
Basically they'll have no other choice then for you to return it and have them look at the problem / replace your phone.
I don't think we here can help you with your problem
Good luck and keep us posted
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
maedox said:
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
Click to expand...
Click to collapse
I'm so confused right now.
Got my new sim card today, problem remains.
I call the carrier support and after they've looked the IMEI-number up they say that the phone is barred by an external operator. They won't tell me the reason and by what operator.
So I call the other carriers support and after they've done a IMEI-search they say that the phone is not locked in any way, by them or any other operator. After have been talking to Xperia support they come to the same conclusion. The phone is not locked but agree to that something is wrong, with phone or carriers, and they want me to try with a third carrier.
Final
I've handed in my phone to the seller and got another one back instead.
The end
Exact same problem
Howdy folks,
I have the exact same problem: My Xperia has worked fine for a month. Suddenly I can't register with Tele2 network (tried another Tele2 card as well that didn't work) for calling but have access to data channel so I can surf. Got told by the Tele2 support that my phone was fu**ed up. Got pissed off. Tried a sim for another provider (Telenor) that worked. Called the Tele2 support again. They noticed that I have an old (2g) sim, so they will send a new (3g) card to test if that fixes this mess. It should arrive late this week or early the next. Can't wait...
I'll keep you posted in this thread (or, if I should instead have made a new thread, a moderator may spank me and I will do better).
/Swedish Dave
Nope, new sim-card didn't fix it. But I have found at least one other xperia-user with this problem...
bad GSM signal
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
My phone does the same thing
My x1 has had no problem with phone function or network. However, from the last week, the signal began to be lost sometimes, and the machine turned off automatically. and finally today, there is no signal at all.
MY SIM card works with other phones, so, I thought it might be software problem, and hard reseted with new rom. However, still no signal. It keeps looking. Does anyone have the same problem, and hopefully, solution?
I´m using my X1i with Tele2 as my service provider,but i don´t have any problems with signalstrength.. Works just fine..
speederTM said:
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
Click to expand...
Click to collapse
I know I should've introdouced myself first, and that this is a strange first post, but:
HOLY SMOKES!!!
Xperia has FIVE reception bars????!!!!!
I always thought that 3 is the max value, since it only happened once that it went up to three bars, rest of the time it's maximum 2, usually 1.
I am also on Tele2 carrier, in Sweden that is, and since yesterday, I have no reception AT ALL.
Nothing.
Tried turning off 3G(or whatever it's called), nothing happens.
Tested with 3 other cards (one Tele2, one Telenor, one Telia) - all seem to be working okay. Except that the Tele2 one has slightly lower reception than the others.
Tested with 3 other phones as well - iPhone 3GS, Nokia 5800 Xpress Music, HTC Desire. All of them worked perfectly. Full coverage on that super-fast network thingy(the 3G symbol on iPhone).
Internet is just flowing on other phones - but Xperia is just falling behind in the most important section - reception.
Calls get dropped (2/3 of the calls), I must send same message at least 3 times in order to get it sent, Internet is crappy - if there's any at all.
Any kind of guidance is mostly appreciated.
P.S. A bit of those numbers which seem to be important:
Microsoft Windows MobileR 6.1 Professional
CE-OS 5.2.19608 (Build 19608.1.2.60)
ROM-version: 1.05.936.9
ROM-date: 04/19/09
Radioversion: 1.14.25.55
Protocol version: 1.0.11842.32680
Since all of you seem to have problems with one and the same carrier (Tele2) why don't you simply switch to another one? I once had a problem that was very alike the one described here and after several unsuccessful attempts of the carrier to fix it I simply switched to another one and all my problems were gone.
Hi
I have a big problem with my N1, this day i used my phone as normal, calls, web and so on...
Now my phone are completly unable to connect to my provider Telenor, i have tryed the sim card in another phone and that works nice so the problem is the telephone.
My phone is a "Open phone" with this info:
firmware:2.1-update1
radio:32.24.00.22U_4.03.00.21_2
kernel:2.6.33-msm-tek...
buildnr:ere27
I have updated radio with:TheOfficial_Nexus1_Radio_Update_4.03.00.21_2 (for ere27)
I have wiped and installed my NexDESIRE-v1.2_REMIX two times without any luck.
WLAN works nice.
Are there anybody else that can help me?
Thanks
Regards
PeeKey
This was an odd problem.. I my self have a N1 running with a Telenor simcard in Norway, and i have had no problems, have been running Stock, cyanogenMod, + other roms, and never had any problems like this, now i'm running 2.2 and no problems what so ever..
Try Flashing the new 2.2 update this includes a new radio image. Remember nandroid backup first!.. and WIPE everything just to be safe..
LINK:http://http://forum.xda-developers.com/showthread.php?t=686631
This could also be that your phone are trying to connect to Netcom instead of the Telenor network.. try this steps:
Settings > Wireless & networks > Mobile networks > Network operators > then select Telenor from the list. If every things ok, it should say "Registered on network" (sometimes the phone use some time searching for network operators).
BTW..: Wrong section, this one should be in Q&A
Hmm
Yes,this is pretty wierd sinse i have used this ROM for monts now without any problems.
I have read all evening but no luck...
The link you gave me did not work :-(
PeeKey...
Moved to Q&A.
t525057 said:
Yes,this is pretty wierd sinse i have used this ROM for monts now without any problems.
I have read all evening but no luck...
The link you gave me did not work :-(
PeeKey...
Click to expand...
Click to collapse
the link is updated http://http:// in a link is one to many
try froyo, thats my only/best guess on getting this to work again. Worst case call HTC. So you have tried the method selecting network operator manualy?
Jepp, i have tryed to change manualy between Telenor and NetCom but none for them will work, i now also tryed to load the phone with the ROM you suggested but no luck...
So sad... :-|
t525057 said:
Jepp, i have tryed to change manualy between Telenor and NetCom but none for them will work, i now also tryed to load the phone with the ROM you suggested but no luck...
So sad... :-|
Click to expand...
Click to collapse
then i have no idea what so ever.. try calling HTC costumer service and ask them if they can help you, just remember not to tell them that your phone have a unlocked boot loader as this voids the warranty.. Sorry i couldn't be more helpful..
Thanks, you have been great help
Then i will pick up my Nokia 9210i and call HTC tomorrow.
Thanks...
PeeKey
I had the same problem, it may be a problem with NexDesire.
I flashed nexDesire and over night the radio died on me. I tried multiple different SIM's and ROMS (which I can account that work on my brother's Nexus One fine) with no luck.
I had to send it back to HTC, we'll see how it comes out when I get it back in a few days.
Leave the phone sitting for 5 minutes, if it still hasn't found it try doing a manual network search. If it still won't work, pull the battery, boot up again and repeat the process. I've had to do this 3-4 times a couple of times to get it to pickup my network.
Opps, that dosen't sound good...
This is a little cises for me sinse this is my "tool at work".
Should i go back too Mr iPhone ?? :-|
But thanks for info.
PeeKey..
Hello, my dear talent xda delevelpers,
I bought a T-mobile HD7 online few days ago, and i am using it in China now, the operator is China Mobile. I face some troubles these days, and i am searching the whole world but i can't get the answers, please help out.
1. How to identify HD7 is unlock or not? Then i know if i need to unlock it.
2. I could not get any date service (Wifi is not available for me), i am sure i input the correct APN but no data service in HTC HUB/marketplace/Emails, ect. Data connection of the same SIM card works on my old phone O2 Xdalli perfectly, but not on HD7. Is it because of not unlock or how can i get advance settings?
3. I heard that there is "CONNECTION SETUP" on other HD7s, but i cann't find it in marketplace or HTC webside, can somebody send me this app? maybe i can solve the data connection problem with it. Also, i want an "ATTENTIVE PHONE" app, please send me as well if you have.
4. My last question is, i got a T-mobile SIM card in the box, is it come along with any balance or package? Can I use it in China by roaming?
Waiting anxiously and really appreciate your help. Thank you so much.
1.Try putting your local sim-card ,if there is no network then yours is locked.
2.For data connection , I got HTC Connection Setup.
You can download it from Marketplace.(its under HTC apps)
Since you dont have Wi-fi I recommand you do this setup at your friends,Or at some internet center.
3.Sorry I dont think its currently possible to send over apps.You have to get it from Marketplace yourself.
4.As for the last question , hy dont you try using the T-Mo card and see what happens
corleno said:
1.Try putting your local sim-card ,if there is no network then yours is locked.
2.For data connection , I got HTC Connection Setup.
You can download it from Marketplace.(its under HTC apps)
Since you dont have Wi-fi I recommand you do this setup at your friends,Or at some internet center.
3.Sorry I dont think its currently possible to send over apps.You have to get it from Marketplace yourself.
4.As for the last question , hy dont you try using the T-Mo card and see what happens
Click to expand...
Click to collapse
Thank you so much fo your help
1. Yes i am using my local SIM and got good reception, calls and SMS works fine, is that mean i got HD7 unlock? How to identify lock or unlock?
2. Still i could not find connection setup from marketplace app. Under genres, there is "tools", and i rolled so many pages but i cant not find. I searched also, there is only an app named "student connection", do you have an address? or tell me how to find it?
3. I successfully make it prison break, haha
I will try my T mobile SIM later, and see what happens ：）
OK, I successfully flash ROM, the SingTel version:
RUU_Schubert_hTC_Asia_SEA_WWE_1.57.728.02_Radio_5.52.09.16_22.33a.50.10_Signed
And there is "connection setup", hahaaaaaaaa, i got the GPRS data connection.
jasonsharp said:
OK, I successfully flash ROM, the SingTel version:
RUU_Schubert_hTC_Asia_SEA_WWE_1.57.728.02_Radio_5.52.09.16_22.33a.50.10_Signed
And there is "connection setup", hahaaaaaaaa, i got the GPRS data connection.
Click to expand...
Click to collapse
where did you get this rom?
ROMs are in the HD7 Development section.
On my Phone(Andromeda 2.0 Themed), I get the indication of having 3g or any signal at all and the minute I attempt to send a message, make a call, or surf the web it is unable to send that message, unable to make that call, and unable to surf the web. Help on how to fix this?
NOTE: A flash back to stock DID NOT help this problem at all.
EDIT: Changing APN isn't really working(Cant leave the APN type as not set because it auto sets it to internet+mms when I save) and I am starting to get a little frustrated. The reception was really working fine earlier today but now its just weird all over. Please help me out you guys, I really need this working.
EDIT2: Please help guys, I really need my service up for tomorrow.
EDIT3: I am going to AT&T today to swap out my SIM card!!!! I am all Odin'ed out and I will check back if this works.
First try to enable airplane mode. Then turn it off.
If that does not work check your apn settings, under wireless and network, mobile networks, access points
mcord11758 said:
First try to enable airplane mode. Then turn it off.
If that does not work check your apn settings, under wireless and network, mobile networks, access points
Click to expand...
Click to collapse
Doing that now.... The signal bar indicates no connected network.... Trying the second thing you suggested....
For the second option I am under Wireless and Network/Mobile Networks/Access Points.
My options from there are AT&T 310 410(the text under it says wap.cingular)
What do i do from there?????
That reads correct. Unless you are on rogers. Hmmm. I am on the same rom but do not have the same issue. You may want to manually configure you're apn. You may want to search the captivate forum for at&t apn settings. I think you can find them in one of the stickies
I am on att dude. Thanks for the advice. You are positive its the APN though? This happened to me on Phoenix Reloaded too.
steelechamp said:
I am on att dude. Thanks for the advice. You are positive its the APN though? This happened to me on Phoenix Reloaded too.
Click to expand...
Click to collapse
No I am not sure, I have not had your problem but this is where I would start if it did. The apn settings are posted in the captivate development stickies, captivate directory
Okay, so I configured the APN settings to what was found in the thread. Problem is the only thing I cannot configure is the APN type. Hm. Any help?
I am sorry I hope someone who has done this reads this and has a suggestion but I have not had to do this
Read through the sticky, maybe yet has been discussed
Read through it and nothing. It wont let me keep the APN type as not set and it automatically sets it to internet+mms. Any ideas?
Have you posted in the andromeda thread? Maybe the devs may have some ideas
I just did, hopefully they have an answer and if they dont hopefully someone will post an answer here....
I had the same issue back a few weeks ago. I called att, got a replacement phone, and it did it again. Turned out to be a bad SIM.
Sent from my SGH-I897 using XDA App
So do I just need a new sim card???
Well, this sim card JUST started doing this. So are you sure it is just the sim? I mean, if I go to the store to get a new sim, will they ask to see my phone? Will I have to flash back to stock before I get a new SIm?
steelechamp said:
Well, this sim card JUST started doing this. So are you sure it is just the sim? I mean, if I go to the store to get a new sim, will they ask to see my phone? Will I have to flash back to stock before I get a new SIm?
Click to expand...
Click to collapse
Do you think the person in the store will have any idea what a custom rom is? Chances are they will change it no questions asked
Okay, do you think I should just play it safe and reset to stock though?
There is no harm in doing so.
mcord11758 said:
There is no harm in doing so.
Click to expand...
Click to collapse
Well, thanks, I will head first thing in the morning.
I got the same problem at certain locations, such as my university. Haven't been able to get much help... Gonna try getting the SIM changed as it's a pretty old SIM. Weird thing is that it works fine on my Sony Ericsson G705/W715.
So almost two months of owning my Captivate that I got from Rogers (BNIB from Kijiji) and I noticed that at a certain area in my school, I have 3/5 bars of signal yet I can't seem to text/call and use the network. Is this a network problem or phone problem? Or can it also be my SIM? My SIM card is pretty old. However everything was fine when I use my Sony Ericsson W715 in the same area.
I should add that my friends on the same network beside me, they can text/call fine, which leads me to believe that this is a phone problem. A poster over at Howard Forums suggested network congestion, but it seems impossible because everyone else can use their phone fine.
I've tried different modems too, but it doesn't help. It's like my Captivate doesn't want to work at certain areas of my school.
Click to expand...
Click to collapse
I am just going to change my SIM. It is about 4 years old now and I think that means it needs to be replaced. I actually worked fine at my home before and now it cant even find a network. I am going to head out for a new SIM in a little bit, I will get back to you on if it works then.
I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Notice
Gstar88 said:
I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Click to expand...
Click to collapse
Maybe also nessasary to mention i DID put my SIM in another device. Still same outcome. NO internet still
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
MeX_DK said:
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
Click to expand...
Click to collapse
Yea you would think that, they told me in the store today that was not the case. Funny thing is i tryed to switch it again into another devince, and still nothing. However, as I went into the store i got a new simcard that didnt fix the prob. Suspecting some internal flaw?
Anyway, gonna call LG and use my vip change possibility so we'll see if its the device itself or not.
T-mobile offcourse claims that its a software prob, as this often happens on first batch phones