Database Develop

Got screwed by "bigpetesales" on ebay

So I had about $200 to spend on a cell and wanted something with a key bored.
Long story short, I won a my touch 3g slide on ebay for $144.50 from "bigpetesales" and I paid on the 16 of April. Well its not May 11 and still nothing.
I tried to contact him threw ebay 2 weeks ago to see if he had a tracking number for me and didnt hear anything back which I thought was weired since every other time I asked him a question he would respond asap. Any ways I filed a clam with paypal but fell Im not gonna get money back and in the end, get the shaft.
Just wanted to let you peeps know of my transaction with "bigpetesales" from ebay and give a warning to the community.

just try dispute on paypal =)...all will be solve

mistamikel said:
So I had about $200 to spend on a cell and wanted something with a key bored.
Long story short, I won a my touch 3g slide on ebay for $144.50 from "bigpetesales" and I paid on the 16 of April. Well its not May 11 and still nothing.
I tried to contact him threw ebay 2 weeks ago to see if he had a tracking number for me and didnt hear anything back which I thought was weired since every other time I asked him a question he would respond asap. Any ways I filed a clam with paypal but fell Im not gonna get money back and in the end, get the shaft.
Just wanted to let you peeps know of my transaction with "bigpetesales" from ebay and give a warning to the community.
Click to expand...
Click to collapse
is he/she on this forum?

I'd say **** on their feedback, and dispute on PayPal and eBay.

charlieb620 said:
is he/she on this forum?
Click to expand...
Click to collapse
Not sure. Hope so, so maybe I can get this sorted out.
As for the dispute on paypal. I allready did but, because the sale price was not over $150 paypal dose not require signature verification to prove it was delivered.
I paid $144.50 without shipping so Im up ****s creek without a paddle.

mistamikel said:
Not sure. Hope so, so maybe I can get this sorted out.
As for the dispute on paypal. I allready did but, because the sale price was not over $150 paypal dose not require signature verification to prove it was delivered.
I paid $144.50 without shipping so Im up ****s creek without a paddle.
Click to expand...
Click to collapse
I should think it is up to the seller to prove it wasn't delivered. Your dispute should work.
On a side note, T-Mobile is offering these for free with 2 year activation, through 12 May:
http://www.t-mobile.com/shop/Phones...zygt*VAygtzlw*VyBpAgf+mA55Byf*VyBpAgf+mA55Byf

mistamikel said:
Not sure. Hope so, so maybe I can get this sorted out.
As for the dispute on paypal. I allready did but, because the sale price was not over $150 paypal dose not require signature verification to prove it was delivered.
I paid $144.50 without shipping so Im up ****s creek without a paddle.
Click to expand...
Click to collapse
Don't worry. If he doesn't prove the tracking is moving, paypal will be in your favor.
He sold stuff before but wasn't active in ebay for couple months now. Maybe his account got hacked.
Either way, you're protected by eBay buyer protection and paypal too.
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=bigpetesales&ftab=AllFeedback

Is it just me or does this thread have nothing to do with the XDA Marketplace?
eBay can solve all of your problems, they always have for me. They side with the buyer 99% of the time unless it's obvious otherwise.

chambo622 said:
Is it just me or does this thread have nothing to do with the XDA Marketplace?
eBay can solve all of your problems, they always have for me. They side with the buyer 99% of the time unless it's obvious otherwise.
Click to expand...
Click to collapse
It is a cell phone transaction and since many of us use eBay and market for sales/trade, its nice to have a heads up on him. I appreciate the info.
Sent from my A70S using Tapatalk

stevedebi said:
I should think it is up to the seller to prove it wasn't delivered. Your dispute should work.
On a side note, T-Mobile is offering these for free with 2 year activation, through 12 May:
http://www.t-mobile.com/shop/Phones...zygt*VAygtzlw*VyBpAgf+mA55Byf*VyBpAgf+mA55Byf
Click to expand...
Click to collapse
I am in Canada and need an AWS cell to use on the Wind network, but thanks for the tip any ways.
Also I know that this has nothing to do with a transaction on xda but as stated I just wanted to give a heads up in case some one from here was shopping on ebay and came across that seller.
As for paypal, I could win but get nothing if he withdrew his funds out of his account, this is what I was told by paypal yesterday when I called them.

if you win, paypal will get all money for you.....
if user don't have money in him account, we will have a negative money on him account...and paypal will persue him to revenge xD loool

Sooo I got an update from ebay/paypal, the seller updated the tracking info.... "usps #1111111111111111111"
Yup I think I got screwed.

mistamikel said:
Sooo I got an update from ebay/paypal, the seller updated the tracking info.... "usps #1111111111111111111"
Yup I think I got screwed.
Click to expand...
Click to collapse
Wow, that's pretty a messed up/ballsy thing to do. Needless to say if you file a claim that you'll get your money back with ease simply based on that.

hazard666 said:
Wow, that's pretty a messed up/ballsy thing to do. Needless to say if you file a claim that you'll get your money back with ease simply based on that.
Click to expand...
Click to collapse
He didn't even try to fake it.
Sent from my MB860 using Tapatalk

Nope, all 1's. It is what it is. I just hope I get my money back.

If a paypal rep looks at it, they would probably look at the tracking # and say something. Wish you the best of luck on that one.

Surprised. A hundred and something positives, no neg feedback on that user. That sucks to get shafted like that.
Good luck on getting it back from Paypal, though it should be a pretty easy claim.

Thanks guys. I dont know whats gonna happen as I was told by a person from paypal that I can win the claim but there could be no funds in the sellers account, so I would get nothing back.

I just had a paypal dispute close a little while ago for $250. seller took out all the money in his account, won the case, pay pal put his account into the negative and gave me my money back asap. told me it was there problem not mine. so its worth a shot... and this was a pay pal dispute that was from a forum not a eBay purchase which they are more willing to help with because of image. good luck

Matty Mo said:
I just had a paypal dispute close a little while ago for $250. seller took out all the money in his account, won the case, pay pal put his account into the negative and gave me my money back asap. told me it was there problem not mine. so its worth a shot... and this was a pay pal dispute that was from a forum not a eBay purchase which they are more willing to help with because of image. good luck
Click to expand...
Click to collapse
If the seller don't got a credit card or bank account linked, there's no funds to take from. . Best of luck on getting your money back OP.

Crappy replacment policy - Advanced Replacment Only

Why is Google forcing advanced RMA's where they put a temporarily hold? Why cant it be that you send the device back they receive it and once it's cleared you get a replacement and you only get a advanced replacement if you ask for it or be presented the option to choose.
The email I was sent has the advanced replacement only with no other options!
Even if I return the device first and they say it's cleared and I click the order link there will still be a temporary charge! Why cant they update the link to be $0.00 to get a replacement and not ask for any card details? Before this happens they send you an email saying Good news your return was processed. Click here to receive your replacement free.
The policy is great for those who can put money on hold but what about those that cant or don't have the funds to back it. What. Are they forced to return the device to get a replacement?
They figure that everybody can put 200$ in funds on hold for a week with no other options expect to return it?
I also noticed that google isn't handling the returns. It appears SMS Infocom Corp is handling them out of Texas? What if they screw up and said that it's your fault so your charged for the new device?
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
Click to expand...
Click to collapse
Then you have to dispute it with Google or file a charge back. Wonderful
Most businesses give you the two options. The standard one that I just mentioned or the advanced replacement if they offer it.
This is bull**** IMO not allowing both options and only the advanced replacement. Even the rep on the phone at google said it was crappy. I'm serious.
I do not have the 200$ in my account to back the temporary authorization
So do I have to return it for a refund to get a replacement?

Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.

BamAlmighty said:
Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.
Click to expand...
Click to collapse
Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.

It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.

Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2

If they wanna hold another $249 from me that's fine. I also buy things when I know I have room on my credit card as well as my bank account.

krelvinaz said:
It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.
Click to expand...
Click to collapse
Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.

rafa3L said:
Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I could try that.
I'm tempted to just say screw it and keep it an deal with it due to the policy. If it breaks then deal with Asus down the road.

pclov3r said:
Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.
Click to expand...
Click to collapse
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.

krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
Click to expand...
Click to collapse
Yeah. They figured everybody has a credit card or bank accounts with the cash to temporarily fund it?
Still BS imo that they don't have the other option. I may be forced to return it for refund or deal with it as is. I figured they would give you both options.
"If you can't afford the CASH, you shouldn't be using it." Yes, But what other options do I have? Google is giving you no other option it seems expect to return it for a refund or deal with ASUS. As i said even the google rep said this wasn't going to work for everybody!
I'm hoping they can do what I said in the first post and honestly I see no reason why they wouldn't unless there system doesn't work.
I'm awaiting another reply form upper Management i guess about this.

krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
Click to expand...
Click to collapse
A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2

BrianDigital said:
A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."

pclov3r said:
Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.
Click to expand...
Click to collapse
First, first world problem. Second, sounds like you don't have your priorities straight. 3rd life ain't easy. 4th if you don't like it complain to them and do business with companies that meet your needs. Last, owning a N7 is not a right you aren't entitled.
Sent from my DROID RAZR using Tapatalk 2

pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
Click to expand...
Click to collapse
I've never had to return my asus laptop and netbook to them since I have warranties with best buy but I really haven't heard a lot of good things with asus and their warranty. Personally that's why I'm sticking with google at the moment. My original was epic screen lift and I got replacement on friday and haven't hardly used it between friday and saturday due to work and it has a dead pixel and something is rattling around near the top. I'd rather have Google 2 day me a new one then wait god knows how long for asus.

pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
Click to expand...
Click to collapse
Ever hear of money orders., paying by cash as in waiting until you can walk into a store and buy one. You are wrong, there are many options starting with take your business elsewhere.
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Sent from my DROID RAZR using Tapatalk 2

So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device

jrpbulk said:
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Click to expand...
Click to collapse
So it's common for businesses to force you to do an advanced replacement with no other options when 10 other businesses I've dealt with offer what I'm saying?
So in your option you should have double the cost of an item on your card before you buy it for this very reason?
Let me make it very clear
NOT EVERYBODY HAS A CREDIT CARD OR $200 IN EXTRA MONEY THEY CAN PUT ON HOLD FOR THE NEXT WEEK AND A HALF!!!
WHAT IS SO HARD TO UNDERSTAND ABOUT THAT
DO YOU BUY PRODUCTS AND SAY THAT YOU NEED DOUBLE THE AMOUNT ENCASE THE PRODUCT IS DEFECTIVE? NO!
SERIOUSLY!

espionage724 said:
So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device
Click to expand...
Click to collapse
They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
This will explain it more too
https://play.google.com/about/device-terms.html

funkyboy1281 said:
They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
Click to expand...
Click to collapse
Yes, But the problem occurs when you don't have the extra money to put on hold.

pclov3r said:
Yes, But the problem occurs when you don't have the extra money to put on hold.
Click to expand...
Click to collapse
Yea well sorry to burst your bubble but the minute you ordered your tablet and an email was sent to you saying thank you for your purchase they provided the link to their devices support. So from that moment they laid out the whole process of how this would work. Now whether or not you read it well that was your choice but all that information was there and just didn't mysteriously show up.
https://play.google.com/about/device-terms.html

Buyer Beware!

Google will not ship you a replacement tablet unless you have the money to pay for another tablet.
I have learned this the hard way.
I had the touch sensor issue and sent the tablet back, but since I don't have the money to hold on my debit card Google will not ship me my replacement tablet.
You read that right. I paid for a tablet, I have no tablet, Google won't give me my warranty-covered replacement until I find the cash for them to hold on to for a week.
I am the biggest Google fanboy I know IRL, but I am extremely mad right now and wanted to make sure everybody knows about this issue before buying the Nexus 7.
I bought the tablet on Sept 4th, maybe by October 26th I'll have enough money saved up to pay the ransom to actually hold my tablet in my hands.

jacktownlane said:
Google will not ship you a replacement tablet unless you have the money to pay for another tablet.
I have learned this the hard way.
I had the touch sensor issue and sent the tablet back, but since I don't have the money to hold on my debit card Google will not ship me my replacement tablet.
You read that right. I paid for a tablet, I have no tablet, Google won't give me my warranty-covered replacement until I find the cash for them to hold on to for a week.
I am the biggest Google fanboy I know IRL, but I am extremely mad right now and wanted to make sure everybody knows about this issue before buying the Nexus 7.
I bought the tablet on Sept 4th, maybe by October 26th I'll have enough money saved up to pay the ransom to actually hold my tablet in my hands.
Click to expand...
Click to collapse
Well no duh. They put a hold on the value of replacement tablet to make sure you return the old one. They need to make sure you have the funds to pay for the replacement should you fail to return the defective one. It's common practice.
I would have asked to speak with a supervisor as I would think they would let you send your tablet back first instead, and then after they receive the defective one they would ship you the replacement. That would eliminate the need for a hold on you card.
Sent from my Nexus 7 using xda premium

Metallice said:
Well no duh. They put a hold on the value of replacement tablet to make sure you return the old one. They need to make sure you have the funds to pay for the replacement should you fail to return the defective one. It's common practice.
I would have asked to speak with a supervisor as I would think they would let you send your tablet back first instead, and then after they receive the defective one they would ship you the replacement. That would eliminate the need for a hold on you card.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
That is exactly what I thought. I asked them if I could return the tablet first and have them send the replacement without holding another $199, I have an email in which they agree with that scenario.
The problem is, they won't do it.
I sent the tablet back, UPS confirmed they received it on the 4th. Google themselves confirm they have it.
Even knowing all of this, the "manager" I was able to speak with told me the same thing the rep told me. There is no way to get around having the money held. Nobody has authorization to get around that in the system, it is just built in.
So yes, I sent the tablet back to get around this charge, and they still insist on charging me.

The OP said they sent the original tablet back...if Google already has the tablet back they should not need to put a hold on a second tablet.
Sent from my Nexus 7 using xda premium

What you're describing is an advanced replacement. They send you a replacement tablet and put a hold for the value on a credit or debit card until they receive your defective one.
If you can't do that for some reason, then you need to process a standard RMA without advanced replacement. In this case you send your tablet in and go without a tablet until they get around to fixing it.
If you run into a problem, ask for a supervisor. Be polite and explain the situation. If you act like an entitled ass you will likely find roadblocks and problems in getting things solved.
Sent from my Nexus 7 using Tapatalk 2

ExploreMN said:
What you're describing is an advanced replacement. They send you a replacement tablet and put a hold for the value on a credit or debit card until they receive your defective one.
If you can't do that for some reason, then you need to process a standard RMA without advanced replacement. In this case you send your tablet in and go without a tablet until they get around to fixing it.
If you run into a problem, ask for a supervisor. Be polite and explain the situation. If you act like an entitled ass you will likely find roadblocks and problems in getting things solved.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
What he said. This is standard procedure for an advanced replacement. If you're saying that they are currently in possession of your old tablet and they still need to charge you for another... doesn't make any sense.
Maybe there's something off in the timing/terminology. I'd call back again. Otherwise, they need to return your original transaction money.

ExploreMN said:
What you're describing is an advanced replacement. They send you a replacement tablet and put a hold for the value on a credit or debit card until they receive your defective one.
If you can't do that for some reason, then you need to process a standard RMA without advanced replacement. In this case you send your tablet in and go without a tablet until they get around to fixing it.
If you run into a problem, ask for a supervisor. Be polite and explain the situation. If you act like an entitled ass you will likely find roadblocks and problems in getting things solved.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I think I was courteous even when I asked for the supervisor. The reason I am so angry is support said I could do it like this so I wouldn't have the money held. Then they said there is no way to do it without the money being held. That is all in my email communication.
Then they told me to contact ASUS to resolve the problem because there was nothing they could do. I asked them what could ASUS do when I've already sent the tablet back to Google. Their response was give us more of your money to hold on to and we'll be glad to send you an "advance replacement device."
We own 2 GNexs, a cheap Samsung Android phone for our son, a Google TV, an Acer 100, and some day a Nexus 7. I am as fanboy as it gets. I say all that to make the point that I really wanted this resolved nicely but Google is really sticking it to me.

Sounds like a major case of miscommunication somewhere, even though they have received the tablet back. If you can't work it out with the supervisor, then talk to the department manager. There is obviously no need for them to place a hold if they have it back already. The only other scenario I can see is that it's been hard coded into the system that they can't override. Did you get an RMA to send it back?
Don't know if you have any credit cards but that is another way to do it. It won't be a hold on your cash and it essentially will just be well, a hold on virtual money.

Google stopped communicating with me. I told them I felt like this had moved beyond bad customer service and into customer mistreatment and if I couldn't get the tablet I paid for without putting up money I don't have then I would file a complaint with my state's attorney general.
They said I had made a "legal threat" and at that point would only keep repeating the URL for Google legal. The new manager I had wouldn't repeat her name or give me any sort of reference number.
I don't have a credit card. I saved up money to buy this tablet. I don't have the money to let them hold even if the principle didn't deeply disturb me.
Sent from my Galaxy Nexus using xda app-developers app

Alright so I took the advice you guys gave me and gave them a call back.
I got a new person and it took him 2 minutes of looking at my account to just give me the full refund that the original rep denied me. Before they weren't going to refund the shipping charge, only the price plus tax.
So I'm waiting for my money to come back so I can try again! Hopefully next week I'll have my Nexus 7!
The difference between the new person that took my call and the old person was like night and day.
But the new person did confirm with me that it is hard-coded in their system that they absolutely cannot under any circumstances provide you a replacement device without first holding the money on the card you bought the device with originally.
So my original "Buyer Beware" warning still stands. With as many problems as people have been having with their Nexus 7's you should make sure you have double the purchase price before buying this tablet to make sure you can get your replacement if anything goes sideways.

I think Google is trying... but they are new at supporting hardware and are making mistakes. I think it may take more than a week for you to get your refund though, sounds like even that process is pretty messed up.

You said 'with as many problems as people are having', when I have not heard of many and mine is running great and no defects I have seen. Hmm....

He said 14 days for a refund after they receive the device and they received it on the 4th. So I should have my money next week if not my tablet.
The problem I had was with the touch sensors after running any mid- to high-end game. I see other people on XDA with the same issue. It only goes away if you restart, and it is a hardware issue, not software.
Sent from my Galaxy Nexus using xda app-developers app

jacktownlane said:
He said 14 days for a refund after they receive the device and they received it on the 4th. So I should have my money next week if not my tablet.
The problem I had was with the touch sensors after running any mid- to high-end game. I see other people on XDA with the same issue. It only goes away if you restart, and it is a hardware issue, not software.
Click to expand...
Click to collapse
Yeah, 14 days is what they tell everyone. But it sounds like most experiences I see mentioned here, say it's taking about 2 months to get a refund. I've tried to find someone that actually got a refund in a normal amount of time, and so far no one has come up yet.

jacktownlane said:
Alright so I took the advice you guys gave me and gave them a call back.
I got a new person and it took him 2 minutes of looking at my account to just give me the full refund that the original rep denied me. Before they weren't going to refund the shipping charge, only the price plus tax.
So I'm waiting for my money to come back so I can try again! Hopefully next week I'll have my Nexus 7!
The difference between the new person that took my call and the old person was like night and day.
But the new person did confirm with me that it is hard-coded in their system that they absolutely cannot under any circumstances provide you a replacement device without first holding the money on the card you bought the device with originally.
So my original "Buyer Beware" warning still stands. With as many problems as people have been having with their Nexus 7's you should make sure you have double the purchase price before buying this tablet to make sure you can get your replacement if anything goes sideways.
Click to expand...
Click to collapse
don't buy it from google website, if there is anything, you can only communicate through online/phone.
buy it from somewhere else like staples, gamestop, etc. If there is something to happen, you can bring back the product with the recipe to the original shop. Another thing is, if you did something wrong, it's easier to mask it because the store clerk usually have little understanding in it.

I purchased a new linksys router and after 2 months it stopped working. They sent me a replacement BUT they charged me the value of the device to make sure I would send the one that stopped working back to them. I don't see what the big problem with putting down a deposit.

le0.br4zuc4 said:
I purchased a new linksys router and after 2 months it stopped working. They sent me a replacement BUT they charged me the value of the device to make sure I would send the one that stopped working back to them. I don't see what the big problem with putting down a deposit.
Click to expand...
Click to collapse
The Op hasn't the money to spent
Sent from my LG-P500 using xda premium

see?this is why i love apple!

kevinchen1102 said:
see?this is why i love apple!
Click to expand...
Click to collapse
Nobody needs you here, go troll your Apple forum.
Beamed from my Grouper.

jacktownlane said:
I don't have a credit card. I saved up money to buy this tablet. I don't have the money to let them hold even if the principle didn't deeply disturb me.
Click to expand...
Click to collapse
You should not be buying like this if you don't have a credit card.
Buy from a brick and mortar store if you want to deal with cash (including debit) if you don't want to deal with what amounts to a credit hold.
A credit hold with a credit card is a non-issue since it is not really your money.
Basic credit 101...
Sent from my Nexus 7

[Q] Opinions on Nexus program warranty?

My touch screen recently stopped responding altogether. I've had intermittent problems with it, sometimes seeming to be related to whether or not the charger was plugged in (as I've seen some other complaints about this), and sometimes simply inexplicably temporarily stupid. It's been unresponsive entirely for about two weeks now, though. The phone never got wet, bent, dropped, etc.
I called Google's Nexus support and talked to them about it for a while. We did a bunch of stuff over the phone that I deemed entirely unnecessary but did just to placate the customer service rep on the phone with me. I cleared cache, wiped the phone, flashed the latest OTA, basically everything I could do except take it apart while the touchscreen doesn't work. We settled (finally) on needing to RMA the phone.
After creating and setting up the RMA, I was informed that they need to place a $400 on my account while we cross-ship the device. After they checked the device out and the moisture indicator came up clean and whatnot, I'd get my money back. I'm pretty poor, especially given that I have three children, and can't really loan Google $400. I told the rep that if possible, I wanted to simply send them my phone and wait until they did whatever they needed to do, then either told me to eff off or sent me a new phone. He said he'd have to talk to his lead. He did so, and was told that no, there's absolutely no way I could send them my inoperative phone and wait until they could confirm I'd been sent a dud. I have to fork over $400, absolutely, no matter what, until they determine that I'm not a jackass trying to get over on them.
Feeling that this was completely illogical and that there was no way Google would have a ridiculous policy like this, with no exception, I decided to try again a few days later. I talked to a different rep about the situation and was fed basically the exact same verbatim line. I purchased my Nexus 5 on launch day, 6 November. My warranty runs up in a few months and I'll be heading to Afghanistan for an all-expenses paid vacation right before it does. I'm pretty furious about the whole ordeal and, basically, I want to know what kind of experiences other people have had regarding Google's warranty program?
tl;dr

Same for me. :/

Different story here (Hong Kong), I can just drop it at LG service center then they will take care of it.
Sent from my Nexus 5 using XDA Free mobile app

Actually, that brings me to another point. I was advised to call LG to see what they could do for me. LG told me that if I paid to ship it to them, they'd happily repair it for money, then charge me to ship it back. US warranty repair/replacement is all through Google, they told me.
That's a fantastic piece of advice I was offered.

I don't really see the problem. You have a credit card, right? When I had my Nexus 5 replaced, I gave them my credit card number, a pending charge for $400 showed up, and after they received my phone, the pending charge went away. I don't even think the charge ever went past pending on my credit card. I certainly didn't have to actually pay or lend them $400 of my own money.

gtg465x said:
I don't really see the problem. You have a credit card, right?
Click to expand...
Click to collapse
No. So it's a problem.

DummyPLUG said:
Different story here (Hong Kong), I can just drop it at LG service center then they will take care of it.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Same here in Slovenia, you Americans are really getting robbed by that capitalism lol,to give them a 400$ loan I mean omg,and I'm grateful that I live in the EU where the rights of consumers are protected and every phone bought here has a 24month warranty
Sent from my Nexus 5 using XDA Premium 4 mobile app

solacelost said:
After creating and setting up the RMA, I was informed that they need to place a $400 on my account while we cross-ship the device. After they checked the device out and the moisture indicator came up clean and whatnot, I'd get my money back. I'm pretty poor, especially given that I have three children, and can't really loan Google $400. I told the rep that if possible, I wanted to simply send them my phone and wait until they did whatever they needed to do, then either told me to eff off or sent me a new phone. He said he'd have to talk to his lead. He did so, and was told that no, there's absolutely no way I could send them my inoperative phone and wait until they could confirm I'd been sent a dud. I have to fork over $400, absolutely, no matter what, until they determine that I'm not a jackass trying to get over on them.
tl;dr
Click to expand...
Click to collapse
I assume that Google is doing the "we send you a new phone and once you get it, you send us back the old phone while we hold the price of a Nexus 5 on your credit card account" if I understand your post correctly. I find it a little funny that people can hate this method, as you do, while other people, like myself, love doing it this way.
I had to RMA my Nexus 5 after 1 month of use because it kept rebooting and I was so happy that I was allowed to keep my defective phone (because it can still be used, even though it annoyingly reboots) while waiting for a new device to be shipped to me. I wouldn't know what to do if I had NO cell phone for however long it takes for me to first send them my defective phone and then wait for them to process it and send a replacement phone. I'd guess that would probably take upwards of 2 weeks.
When I used Logitech's RMA process for my mouse, I had to beg them to use the same process. How was I supposed to use my desktop computer with no mouse for 2+ weeks while waiting for a replacement?
Overall, I think Google's warranty program is setup to be consumer friendly, but I can see how it can be a headache for those that are poor.

Also, having my device while waiting for the replacement isn't super useful to me if the entire touchscreen is inoperative. That's the point I tried to make with Google, I don't need a new device ASAP because this one is just as useless as no device. I'm already using an old phone (which I can't stand...).

teonagode said:
Same here in Slovenia, you Americans are really getting robbed by that capitalism lol,to give them a 400$ loan I mean omg,and I'm grateful that I live in the EU where the rights of consumers are protected and every phone bought here has a 24month warranty
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Money is sent to Google so they can send out a second device. Once you have 2x Nexus phones in your hands you can then decide which you want to return and are never left device-less.
There is no loan, just a short hold on your credit card in case you keep both. Cross shipping is a valuable service, but you can choose to deal with LG and be in the same boat as most non-Google phone owners who are forced to wait a month or so for service.

If you don't have $400 to put up as collateral, I would just get a credit card. There are a lot of benefits to having a credit card. You can get 1% to 5% cash back on everything you buy, build credit, get better fraud protection than a debit or ATM card, and you can use it in situations like this as collateral instead of loaning a company your own money.
I do agree that Google should allow standard, old fashioned RMAs for people without credit cards who don't mind waiting though. That sucks.

+1 just RMA my device... Use a credit card they won't charge it just a temporary authorization so no money actually changing hands. Once your device is back in their hands they will cancel the authorization.
Sent from my Nexus 5 using Tapatalk

Can I return my extra nexus 6 or should I sell it? just arrived and I got two now.

I ordered a blue 32 because i wasn't able to secure a white one the first week, two weeks later I was lucky enough to purchase a white one but now I'm stuck with two and having one is expensive enough. Is it possible to return the blue one even though it has already arrived or should i just try to sell it? If i were to sell it, would i lose money and where would be a good place to try to sell it?

Where did you buy it from? You should be within the return window because I got mine in the first batch and it arrived 2 weeks ago tomorrow. I know GPS has 15 days from the delivery date and I'm not sure about Motorola.

Sell it to a local XDA member that can't get their hands on it. You shouldn't lose any money. I'm sure someone is willing to pay for shipping on their end for the device.

bda714 said:
I ordered a blue 32 because i wasn't able to secure a white one the first week, two weeks later I was lucky enough to purchase a white one but now I'm stuck with two and having one is expensive enough. Is it possible to return the blue one even though it has already arrived or should i just try to sell it? If i were to sell it, would i lose money and where would be a good place to try to sell it?
Click to expand...
Click to collapse
I heard reports of people offering couple hundred more than what they sell for. Some people don't want to wait and have the money. Just something to think about. Or if you want to be humble and sell to someone at cost and make someone happy for not waiting.

Pilz said:
Where did you buy it from? You should be within the return window because I got mine in the first batch and it arrived 2 weeks ago tomorrow. I know GPS has 15 days from the delivery date and I'm not sure about Motorola.
Click to expand...
Click to collapse
I bought them both straight from the Google play store.

bda714 said:
I bought them both straight from the Google play store.
Click to expand...
Click to collapse
Then it should be a very easy return. Just give them a call and say you want to return it. Google will send you a shipping label and tell you how to send it.

tomzefi said:
I heard reports of people offering couple hundred more than what they sell for. Some people don't want to wait and have the money. Just something to think about. Or if you want to be humble and sell to someone at cost and make someone happy for not waiting.
Click to expand...
Click to collapse
I wish i could post a thread offering to sell it here on xda like you said just to help out a fellow xda member but even the mention of posting a device for sale here will result in the threat of getting my account banned, i have made that mistake once. It really isn't right especially in this situation, I'm not looking to get rich or even profit from it. And who knows, maybe someone here would be really stoked to be able to just send me a pm and be able to get their hands on one rather than struggling to get one from the limited stock. I think the issue should be handled on a case by case basis but hey, just one man's opinion. The moderators abusing their authority is a whole seperate issue though and one on which i personally refuse to comment.

Pilz said:
Then it should be a very easy return. Just give them a call and say you want to return it. Google will send you a shipping label and tell you how to send it.
Click to expand...
Click to collapse
OK thanks, i will try giving them a call before my fifteen days is up.

bda714 said:
I wish i could post a thread offering to sell it here on xda like you said just to help out a fellow xda member but even the mention of posting a device for sale here will result in the threat of getting my account banned, i have made that mistake once. It really isn't right especially in this situation, I'm not looking to get rich or even profit from it. And who knows, maybe someone here would be really stoked to be able to just send me a pm and be able to get their hands on one rather than struggling to get one from the limited stock. I think the issue should be handled on a case by case basis but hey, just one man's opinion. The moderators abusing their authority is a whole seperate issue though and one on which i personally refuse to comment.
Click to expand...
Click to collapse
I feel ya. But put it up on swappa. I think that's the official XDA market place or Google plus. Buy ya I think there were too many scams on XDA so they pulled the plug on market place.

Better sell that sucker! I am sure the value drops everyday as the devices become more available. But I sold mine for 835!