Dealing with cracks? - TouchPad Q&A, Help & Troubleshooting

Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....

lotherius said:
Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
Click to expand...
Click to collapse
I know what you mean about the cracking - I think all TP users share our remorse.
I don't know what HP charges, or even if that's an option with them, considering how quickly they dropped any sort of support for us after launch.
What I've done in regards to the cracking is just dab a small amount of super glue on/in the cracked plastic (while paying mind to the speakers!) and hold it there for a hot second. Then, I throw back on the official HP case and pretend the cosmetic issue doesn't exist...... Until I find a new crack..... and then, it's rinse and repeat.
As for the Skinomi protector, I don't have one (although highly contemplating getting one, now) but, you can find it cheaper on Amazon. However, this SKIN got better reviews, plus it's cheaper!
/sigh

I also had my case replaced due to cracking around the speakers. From the sound of it, it may just always happen. I plan to just put dabs of super glue if it starts again, and not worry about it. I've heard some people saying they think it's from using a case (ie putting too much pressure on it), and others saying it's just a manufacturing defect. Unless it completely falls apart, it shouldn't really cause problems, hopefully. If anything, maybe just put it in some case, even like a TPU wrap.

the cracks on my speakers have gotten way worse
the cracks propagated to the back side, plus, cracks appear on the microusb connector as well
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
anyways, looking at the skinomi link, it looks pretty promising
it will hide the cracks for sure, plus, i have always hated the matte finish on the back because it's a dirt magnet

anonxlg said:
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
Click to expand...
Click to collapse
Honestly, though I can't see *how* the official case can be causing the problem.
Many people had cracks when their devices were brand new, and didn't have the case because it still cost like fiddy bux at the time. HP even tried sending out cases to people as a preventative.
Also, I "manage" four Touchpads. So far, mine is the only one that has cracked - twice now. The others also use the official case. However, only two of them get used heavily, mine and the girlfriend's. She insists that I must be rough with my Touchpad, but I am definitely not rough with it - I am extremely careful. Her case shows scars from being dropped, chewed on by dogs(!), etc... but no cracks.
I wonder if there's a "usage scenario" that causes something internal to heat causing the cracks. But I've never noticed my TP getting excessively hot. It's just whether or not you got a good backplate or not.
When I had my first Touchpad repaired under warranty, the new backplate it came with had a fit much better than any of the others we'd bought. It fit perfectly flush with the glass and had no uneven spots around the edge. None of the other Touchpads we have matched that level of fit. Unfortunately, my girlfriend took that Touchpad to gift to someone else, and left me with one of the ones that had a less than perfect fit. I think the level of fit of the original backplate has a lot to do with whether or not it cracks.
I did find a place online that sells replacement backplates, but they're like $50 a pop... Not worth it even for those of us that paid $200 for our 32gb touchpads. http://www.portatronics.com/product_info.php?info=p10245_HP-Touchpad-Backplate-Part-Only.html -- I don't know anything about that site or the part. Oddly enough, it also isn't listed if you search by category on their website. I could only find it by google search. It lets me add it to the cart, but who knows if it is actually available.

Shortly after I noticed the cracks I bought a Stealtharmor cover for the back while it was on sale.. Nearly a year later and the cracks haven't gotten any worse.

Related

is this housing a rip-off?

is this housing http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=260453968402&ssPageName=ADME:X:RTQ:US:1123 a FURTHER rip-off in quality as the OEM found here http://cgi.ebay.com/OEM-SONY-ERICSS...ries?hash=item2ea6dd8d1e&_trksid=p3286.c0.m14
i want to buy a new housing but i don't wanna buy one with less quality than the original
what are your thoughts on the pics there?
Judging by the pics both fascias seem identical. Although don't know why this big pricing difference. Maybe the first auction is for a replica housing? Don't have large pics as the second auction so we can tell for sure.
Also, at CNN http://cnn.cn/shop/sonyericsson-xperia-c-28_638.html the housings are pricey. For me go for the second auction or buy from CNN, you will be 100% sure that the housing is the OEM.
yeah i was looking at the $24.00 on ebay too... someone should buy it and tell me how it is
i think im gonna let this pass and sell my x1 as it is, im thinking of leaning towards the touch diamond 2 i will miss my keyboard but what the heck
Yo!
I ordered the $24.00 last week... When I receive the housing parts, I will take pictures and spread the message....
Fingers crossed......
Damn the cracks....Its a pity to sacrifice a gd device just now that some gd new things are coming....senseUI....Leo...sure it'll come for d2 too.....but no KeyBoard there.....I have ur very same problem...but I'll try the case !!
Received the housings yesterday.
They're certainly not OEM (maybe the backcover is, the rest not). The outside looks quite nice finished, the set is quite complete (with some tools for the fitting). From the two sets I ordered, one has a large gluestain on the top part of the housing (below the LCD). This gluestain damaged the paint. So I decided to start transferring the phone in the other housing.
After dissecting the phone I started with the assembly of the screen part. The speaker fitted not quite nice, so took some feddling to get mounted. At last it fitted (the print on top of the speaker fitted just). Closing the top part of the housing was a mess. The snap-locks didn't snap (partly) and on one side the housing did not flush fit. The (original) screws did not fit in the thread bushings.... With some fiddling I sort of managed to fit them. Then on with the bottom part. The new chrome buttons do not fit in the new chrome housing part.......
This is were I give up for yesterday. I think I'm going to rebuild the old housing en give up on the new one....
So.....
Decide for yourself if it's worth the trouble.... The housing looks quit neat (not as good as OEM though) but the fitment process is quite troublesome. Delivery was fast and the package is complete (including self-adhesive rubber for screen and speaker fitment). I will get in touch with the guy from Ebay with my findings.... Maybe I'm doing something wrong....
Will post some pictures tomorrow or something....
thnx ur comments were of gr8 benefit to me.....will be gladly w8ing for the pics !
thnx, ur comment were of gr8 benefit to me.....will be gladly w8ing for the pics !
thnx dude, im waiting on mine to be delivered,
looking forward for more reactions...
@Fliptil
From a scale from 0-10, how hard was it to do?
Before starting myself, I want to know if i'm capable of doing this.
To be honest, I know how to fix stuff, but don't know if I can do this trick..
Thanks for sharing anyway
Does anybody know, where i can buy a non branded battery cover for my sliver x1?
It is branded with T-Mobile, but i would like to have it blank or non-branded.
An original one is 25 € in ebay Germany. That's too much. So a cheap one would be fine.
Thanks in advice for all tips!
Best regards
Jog
ebay dude, i purchased one 2 weeks ago for about 10 GBP
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=170363212269
OK guys....
I managed to revive the Xperia tonight.... It has become a hybrid with the metal (original) front and black backside. The middle part is also left original. So the only part I ended up exchanging has been the back cover.
First of all; kudo's to HTC for making the Xperia somewhat sturdy (at least the inside is...). The amount of mechanical havoc tha has been put through the innards of the phone are substantial... And still everything functions!!
After the initial assembly attempt a few weeks ago, I was sure that I had wrecked my phone trying to assemble it with the new housing. Some parts did not fit really well, and the (original) screws did not quite fit the (new) threaded bushings. Halfway through the assembly process I ran into the new chrome buttons not fitting in the new chrome middle part and I gave up on assembly for the time being. After recharging myself for a couple of weeks I forced myself to take up the task of finishing the assembly of the phone tonight...
First I had to disassemble the phone (I was halfway assembling it...) again. I decided to use the original front (had some scratch damage and a very small crack) to surpass the not-fitting thread bushings in the new part. This was a problem... One of the screws had settled in the not-fitting thread bushing and decided to not unscrew, but turn the bushing in the plastic instead. After trying careful and not damaging anything for some time I decided it was time for the hobby knife and screwdriver (as crowbar...). The new front cover did not survive this operation. The screw and the innards of the phone did however!! Reassembly using the old front cover was quite easy, as was reassembly of the back using the original middle part. In the new back part was the thread bushing missing for fixation of the speaker... I used the not-fitting bushing from the front cover as bushing for the speaker fixation. Off course after I made the bushing fitting by forcing the screw in the bushing using a sturdy screwdriver and a set of pliers. This bushing was hammered (carefully...) into the location where the bushing should have been.... This sort of worked. The new back cover does not fit as neat into the original middle part as the original back cover, but it did fit (with some force). The plastic lip that fixes the SIM card was a bit to long, so I had to cut of 0,5mm to make it fit the SIM card. And last but not least only one of the two new battery covers was able to get a grip on the phone...
Then came the thrilling moment to switch on the phone.... Everything worked as if nothing had happened!! So end good all good; I have a phone that looks quite neat (part brushed metal - part black) and functions.
If it was worth the hassle... I doubt it... When you've got a phone that is in pieces and you want spare parts to repair it (as cheap as possible and you like some hobbying) then go ahead and buy this housing. If you want a phone that looks as good as new (and you don't want to risk a heart attack or nervous break down) then I guess you're better off leaving this housing as it is.... For a phone that's worth a few hundred bucks I think this housing is not OK. For a scrapheap phone that needs revitalisation for a small amount of money than it's OK.... If I had to do it all again I think I would have gone for an OEM housing.... After all, I'm happy that my phone functions again so I can leave the TYTN at home. I was to stubborn to buy another housing...
This has become quite a story, hope it will be of any help to somebody. Now I must see if I can post some images....
Grreetz,
Ronald
Some pictures.... try if it works....
Hmm i've dropped my poor x1 on the concrete sidewalk as i got out of my car.
Amazingly it must be good quality because there are a only a couple of scratches on the front and some damage on the rubber around where the
stylus is, but otherwise everything works and is functional.
What this experience did, was got me lookin for spare parts in case I'd
ever need them. As a result I ordered from the same person on eBay 2 days ago
and I just now found this post. Needless to say, I'm damn scared that I've
wasted the money. You tried to fit the black parts on a silver X1, and mine is black,
so I'm crossing my fingers that for some unknown odd fantastical reason, it fits better on the black version. Also may ask whether your model is an x1i or x1a?
I'm guessing b/c its silver its an x1i but u can nvr be to sure. As for me, mine is
a black x1a. I'll post back if i have any updates.
Hi Nick.
I've got a X1i, as you had already guessed.... The mixing of the parts is also a bit of a risk.... The chrome middle part (original) has suffered some damages during my disassembly actions to start with... And has developed some new cracks in the use as a hybrid. Maybe I've overtightened some screws, or maybe the bottom part does not fit well enough so it develops to much tension I don't know...
I've decided to use the X1 till it dies, and to buy something else (no slide keyboard) a little bit more sturdy when it does. I am not going to do any repairwork on it. The design is simply flawed, I have had it repaired at SE once, when it came back it was broken again within two months. These stories can be found al over the internet, so I am not going to repair it again (just to get it broken again). I am not careful enough for a phone like this (however, my colleague also has a X1 that's broken and he is very careful...) I guess.
Just my two cents.
thanks fliptil I'll keep those things in mind.
Before i dropped my x1 for the first time. There was some kind of defect in the silver middle part. At first it was a slight crack so i thought nothing of it, until a piece fell right out of it. Until now i've never needed to go through the process
of getting something fixed and was my experience painful. I got mine through a carrier (Rogers) so I called them on the phone. I was on hold forever, and when I finally got through they told me I had to go to a rogers store to have someone
personally take a look at it.
I got to the store, got on their phone, and was on hold for 20 minutes. When I got through they told me they would connect me to a specific department.
Another 20 minute wait.
I got through and then gave the phone to a rogers employee there. He confirmed that it should be a defect as there were no signs of dropping it and then HE waited 20 minutes while the guy on the line called sony.
I waited all that time to find out that I cannot get it replaced through my carrier but had to go through sony themselves.
I looked up some stories of experiences with SE's services and found that most (if not all) of the time they replace your x1 with a refurbished one, and I wasn't about to trade a perfectly brand new one with a minor ding in it, for
one that could be potentially scratched up and badly treated.
Now that I've dropped it though I fear that whether the defect gets worse or not I cannot get Sony's warranty on it. However, after what you've just told me I don't think I want to. Here's to hoping that i won't have to do x1
surgery anytime soon...

Front Bezel chips & flaking

So I have had the Z3 Compact since first week of release and from day 1, it had a tiny chip (could call it a nic) on the leading edge of the front bezel just above the magnetic port. I decided to keep it, but the number of these indentations has increased to 12.
One of these nics has flaked further to almost 2mm diameter by the top left corner.
All of the marks are on the front leading long bezel, both sides.
I always put my phone in a pocket without other items
I always lie my phone face up.
I don't use any kind of stands or holders in the car
No other phone (Moto X, Nexus 5, Nexus 4, Razr I) has ever suffered anything like this.
There are no marks on the back or front faces (cheap screen protectors on both, which usually scratch/mark easily)
I suspect its poor adhesion of the top black paint layer on the bezel, but cannot prove it obviously.
I can send it back to Sony, but they may say its not manufacturing fault and thus charge me £25 for sending it back without repairing (I find this disgraceful)
I have little experience with Sony customer service or care so it's a risk I don't really want to take.
Question, has anyone elses phone suffered in a similar way?
Or have positive (or negative) experience with Sony UK?
Thanks in advance.
You can send it back to Sony, most of the times they charge you with shipping costs yup.
Manufacturing error or not, but also try to look from their side, if it were easy to get your device repaired without costs or even replaced, more people would do it, even if it was their mistake.
So in the end they can't just believe everyone.
They will repair it when you send them, but thy might ask for repairing fees.
I'm noticing the same thing. I keep the phone in my pocket as well, but I do keep it with a leather keyholder (pretty soft leather), so I'm surprised that there are any chips/nicks at all. I actually have 3 right now, first one in just about the same place as you (above the magnetic charging port), a smaller one above the power button, and the last one in the bottom right corner of the phone.
I always assumed the metal bezels on these phones was powder-coated aluminum, which is pretty tough. Anyone know what is actually is?
Dsteppa said:
You can send it back to Sony, most of the times they charge you with shipping costs yup.
Manufacturing error or not, but also try to look from their side, if it were easy to get your device repaired without costs or even replaced, more people would do it, even if it was their mistake.
So in the end they can't just believe everyone.
They will repair it when you send them, but thy might ask for repairing fees.
Click to expand...
Click to collapse
Yes I understand that, but I know that these ever increasing faults are not of my doing, but I cannot prove it.. Therefore, it is possible (maybe probable) that Sony will offer an expensive repair or simply send it back with the total cost to me being close to £30.
pipspeak said:
I always assumed the metal bezels on these phones was powder-coated aluminum, which is pretty tough. Anyone know what is actually is?
Click to expand...
Click to collapse
I believe they are painted plastic but I might be wrong.
I've said before that this is one of the few annoyances I have with the build quality of this phone. The Z3 doesn't have the front and back plastic bezels as the metal frame attaches directly to the front and back glass. I don't mind the transparent plastic on the sides of the Z3C but I don't like that they needed to use plastic front and back bezels.
To answer the OP's question, i also have light scuffs and small chips on the front plastic bezel of my Z3C but the back is near perfect at the moment. If I'd have known the build quality in these areas was lacking I'd have waited until I had a case before i used it but it's too late now.
I've decided to return the phone for repair (hopefully under warranty) and have ordered several cases (I usually do this once I am satisfied that the phone is a keeper). Will keep you posted.

[Q] The Vulnerability of Z3c is really worrying

I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
goldendye said:
I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
Click to expand...
Click to collapse
I think you have to keep in mind here that those peoples devices that do crack will most likely post about it. Those whose screens have not cracked are not going to be posting, "yup, my screen hasn't cracked yet". In this sense there will be lots of negative comments about the screen because those that have experienced it will post about it.
Personally, I have dropped my phone naked on my marble floor and the most that has happened is the paint on the rounding has chipped a tiny bit. My glass is perfectly fine at the moment, I have no complaints.
I do now keep a case on it, but I am very tempted to make my own case (there isnt one out there that I like) that just covers the corners and has a skin on the back.
The phone is excellent! My only gripe is lack of root, but that will lessen when Android 5.0 (lollipop) comes out because it will sort out the ext-sd card limitations I am currently facing.
Yup, my screen hasn't cracked yet.
Lol
Sent from my D5803 using XDA Free mobile app
Dropped twice. It fell straight on its back once. My screen hasn't cracked yet :'D and no scratches even
Sent from my Compact Beast The Third.
I've dropped mine at least a half dozen times; it's in an inexpensive CruzerLite case. As near as I can tell, the phone seems indestructible. No cracks, no scratches.
Mine hasn't craked... sorry!!!
sorry to disappoint but, what cracks? still pretty solid on me
*knock on wood*
- dropped mine three times --> not a single scratch
- waterproof --> yes, I've tried it several times
- flaps open randomly --> nope, they are super solid and sealed
- screen cracks --> nope, and I carry it always in my pockets, sometimes I've even sat on it (silly me)
Only vulnerability that I see is that the back is quite slippery, but you can always get a cover for that.
Haha laughed a lot reading these comments, specially those who apologized for disappointing me by not cracking their phone . Apart from user feedback, there isn't much from official websites like gsmarena or Sony itself on this.
Well, I would not advise you to let it fall to try ^^ and I don't believe in self cracking phones, I'll believe it if it happens with my own one, which I'm am super careful with
But the phone is absolutely amazing !! I knew the "risk" and still bought it, I advise you to do the same
I had once a similar affair with a computer which had a design failure with the hinges, the screw threads were molded in the screen cover, with the torque required to open the lid, it was a sure recipe for a disaster, but at least it was something easy to repair yourself, compared to this phone. Yeah, I have no idea what could cause this phone to break, it doesn't get hot, it has top notch glass and the screen isn't a mechanical piece under heavy load ... Could something be reactive and releasing gases in the IP68 sealed phone ? No idea
Girlfriend and I both own this phone, and have dropped it many many times. Both still in perfect condition.
No problems here, love this phone.
I'll pick option 3, do a search and you'll see this is not a real problem.
I dropped mine once onto Spanish tile and it didn't break. Second time I wasn't so lucky. But it was also my fault - it fell onto a rock with a jagged point. I would have been blown away if it survived it. Even with my experience, I'd vouch for the phone's durability - so much so that I bought ANOTHER one happily
I've had mine for a couple of months now. I put a skinomi skin on the back soon after I got it, so I can't be positive that it hasn't cracked. However, I don't think it has. A couple of not-to-bad falls, and the front screen is still intact. The pressure test is also still good, so I don't think the back is compromised.
No cracks here. And the phone is a beauty and the beast in one package
Same here, dropped it many times, solid device.
One week and counting. Sat on it a couple of times. Nothing is cracked yet.
Every glass-backed phone has always been accompanied by reports of spontaneous cracking. Nothing new there. I've dropped my phone a few times (albeit with a case on) and it's unscathed. I also dropped my Nexus 4 many, many times without breaking it, and the N4 was also plagued with screen cracking complaints when it was released.
If I refused to buy something because of negative comments on forums then my life would be devoid of any gadgets (and I'd be much richer!)
Add a third option to the poll:
"I wear a case and i don't worry about it."
That's what the most owners should vote!

[Q] Has anyone cracked the back of their Galaxy S6?

My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
Click to expand...
Click to collapse
Odd, BC many review videos showed this phone taking some serious abuse before even showing any signs of wear.
Sent from my SM-G920T using Forum Runner
I wonder if its a stress crack from sitting on the phone or something.
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
Click to expand...
Click to collapse
Samsung has a lot invested in making sure the S6 has a successful launch - I have a feeling that they are simply going to replace your back glass and be done with it - they don;t want a lot of negative comments popping up on forums and stuff - I may be wrong - but I bet when all is said and done, your girlfriends phone will look good as new.
As for cracks - glass is glass - it could have been caused by anything - hitting something hard in her purse - maybe a combination of stress and banging around - ...it happens - and glass will break - sometimes easily -
regardelss - good luck - it is such a nice phone it would suck if you had to carry it aorund with a crack - fingers crossed that Samesung steps up and fixes it for you -no charge. GOOD LUCK!
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
Click to expand...
Click to collapse
Same thing happened to me with a T-mobile Galaxy S6. I never dropped it, just took it out of my pocket one day and had the same crack on the back (bottom left).
Did you end up getting it replaced?
ThePagel said:
I wonder if its a stress crack from sitting on the phone or something.
Click to expand...
Click to collapse
That's my guess. Never understood why girls put their phone in their back pocket and then sit down all the time. That's just asking for a crack in an all glass phone
Yeah, I was never one to fawn over all glass devices and their """premium""" feel and glass backs are just ripe for breaking. While I never dropped my phone, it has slipped from my hand on to surfaces just below my hand. There is now a tiny crack at the bottom center that can be felt only in one direction when running my perpendicular over it.
Sent from my SM-G920T using Tapatalk

TAB S2 9.7 with cracked glass but fully working screen/digitizer. Why,How

Hi everyone,
I have a relative with a TAB S2 9.7 that has a cracked screen. The user is quite disappointed with it since it wasn't dropped. She can't recall even hitting it against anything and wonders how it could have happened. The curious part is that she says the screen looked normal, but cracked when she put one of those pens with a soft rubber tip on it (she usually uses those to keep the screen free from smudges)
The screen has some spiderweb cracks centered in a point, so my theory is that perhaps she had it in a bag or something and pressure from a pointy item damaged it, slowly cracking util the light pressure from the pen made it obvious. It's always in a sleeve, but it's a fairly soft sleeve so maybe that was the case. The other possibility would me some sort of manufacturing defect making it crack, but I haven't heard of that before.
This is a person who doesn't have much money and tool really good care of the Tab, I've seen her handle the thing as if it was a precious item given the effort it took to buy it so I feel really bad about it. It's that look of disappointment of the kid who just dropped his icecream ball and cannot afford another.
The OLED panel seems to work perfectly, touch sensitivity is normal, etc. Seems to be just the thin top glass layer. I found the part for around 22 Eur, but installing seems complex. I'm sure I can't pull it off.
Anyone has any suggestions on how to have it fixed? Also, on how it could have happened without drops or obvious impacts? I was thinking about getting an S2 for myself now that prices are finally going down, but If I can't figure it out, perhaps I'll offer her a new one when I can... sigh...
Thanks
I'd just send it for repair especially if it still has warranty.
Even if it's not under warranty it may not be as expensive as you would think to repair.
Very little chance of repairing this successfully yourself unless you buy the whole lcd/touchscreen as a unit which would probably cost as much as getting it repaired.
ashyx said:
I'd just send it for repair especially if it still has warranty.
Even if it's not under warranty it may not be as expensive as you would think to repair.
Very little chance of repairing this successfully yourself unless you by the whole lcd/touchscreen as a unit which would probably cost as much as getting it repaired.
Click to expand...
Click to collapse
In fact, you have to have a special "heat box" to soften the glue just to get the back off. That's why the first thing I did with mine was to get a GOOD screen protector. One costing over $20. NOT a cheap "film" protector. Depending upon how bad the glass is cracked, putting a good screen protector on even now, to keep the cracks from spreading, might make the tablet serviceable.
I've changed the glass digitizer on several tablet but wouldn't even attempt to on an S2.
lewmur said:
Depending upon how bad the glass is cracked, putting a good screen protector on even now, to keep the cracks from spreading, might make the tablet serviceable.
I've changed the glass digitizer on several tablet but wouldn't even attempt to on an S2.
Click to expand...
Click to collapse
Agreed, if it's still usable put a screen protector on it.
It's what I did for my 3 year Olds tablet which he has a habit of testing newton's law of gravity with.
Definitely go for repair. My S2 screen cracked when it was propped up by its case and fell back onto the kitchen worktop, so not even dropped. I suspect it wasn't their fault at all and a screen protector would have done nothing whatsoever to prevent it.

Categories

Resources