I purchased my device on the 13th like everyone else. They charged my account and took the money out. I got my shipping info and tracking info. The phone is currently on it's way to me.
.... but the charges were canceled on my bank account and the money was returned.
Free Nexus 4? Anyone else have this happen to them? Should I have just kept my mouth shut and not let people know? lol
they gave you your money back because they re-routed your n4 to me. sorry bro.
Sent from my Nexus 7 using Tapatalk 2
You're gonna be charged dude
Sent from my Nexus 7 using xda app-developers app
ptesmoke said:
they gave you your money back because they re-routed your n4 to me. sorry bro.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
lol ok. :laugh:
You might want to call them and find out what's happening. I wouldn't count on getting a free phone.
Well, I would wait it out. Just leave sufficient funds in your account.
They never bothered to contact us about our orders. So no real need to return the favor.
mesasone said:
You might want to call them and find out what's happening. I wouldn't count on getting a free phone.
Click to expand...
Click to collapse
Oh yeaaahhhh sureeee, I can imagine that conversation right now.
ME: "uh, hi Google. You forgot to charge me for the Nexus 4 but you shipped it out to me anyways"
Google: "thanks, we must of missed it. Let me go ahead and charge your account $400"
ME: "thanks!"
Dude, it's just that the authorization timed out. They WILL charge you again for the package. I really doubt that they would give away a free N4 just because they failed to meet the November 15 shipping estimate.
I've also received a tracking number, and no charges are on my card. Is there anyway I can tell if there were pending charges on my credit card that were removed?
GreenishApples said:
I've also received a tracking number, and no charges are on my card. Is there anyway I can tell if there were pending charges on my credit card that were removed?
Click to expand...
Click to collapse
Not sure, but for me I had my account charged and the money taken out when I ordered on the 13th. Now that money has been returned and I can't see any history of google charging me or giving me the money back.
It's possible it could of timed out like the person said. But I could be mean and take the money out, then deny googles charges indefinitely to my bank.
milkisgood123 said:
Not sure, but for me I had my account charged and the money taken out when I ordered on the 13th. Now that money has been returned and I can't see any history of google charging me or giving me the money back.
Click to expand...
Click to collapse
You were never charged. It was an authorization HOLD. Your money was on hold (and thus unusable), but was never taken out of your account.
If Google does not take the money out within a certain amount of time (varies from bank to bank; my bank debit card is a couple of days, but my Amex credit card is a full week), that authorization hold expires. Money was not returned to your account because it was never removed from your account. This is perfectly normal, and all that it means is that your bank's authorization hold period is short.
Google will charge your account (and take your money out), probably a few days after shipment.
milkisgood123 said:
Not sure, but for me I had my account charged and the money taken out when I ordered on the 13th. Now that money has been returned and I can't see any history of google charging me or giving me the money back.
It's possible it could of timed out like the person said. But I could be mean and take the money out, then deny googles charges indefinitely to my bank.
Click to expand...
Click to collapse
If they shipped the phone to you, you'll lose that fight.
milkisgood123 said:
I purchased my device on the 13th like everyone else. They charged my account and took the money out. I got my shipping info and tracking info. The phone is currently on it's way to me.
.... but the charges were canceled on my bank account and the money was returned.
Free Nexus 4? Anyone else have this happen to them? Should I have just kept my mouth shut and not let people know? lol
Click to expand...
Click to collapse
Don't worry. No matter how ****ed up this whole process, tons of things ignored, Google will not forget to take money out from your account.
milkisgood123 said:
lol ok. :laugh:
Click to expand...
Click to collapse
one can dream right?
hehe
Sent from my Nexus 7 using Tapatalk 2
milkisgood123 said:
I purchased my device on the 13th like everyone else. They charged my account and took the money out. I got my shipping info and tracking info. The phone is currently on it's way to me.
.... but the charges were canceled on my bank account and the money was returned.
Free Nexus 4? Anyone else have this happen to them? Should I have just kept my mouth shut and not let people know? lol
Click to expand...
Click to collapse
I just called them and told them some orders were not billed. They were grateful for the heads up and said they'd go through all the shipped orders and charge the ones they missed.
For people with long hold periods (or who didn't have to wait as long for shipping), the process will look like this:
1) Order placed.
2) Account authorized, and money is put on hold, unusable.
3) Order ships.
4) Account is charged, the money is sent out, and the transaction is converted from "hold" to "posted".
For people with hold periods shorter than the time it took to ship and charge, it will look like this:
1) Order placed.
2) Account authorized, and money is put on hold, unusable.
3) Hold expires, giving you the false ILLUSION that you are off the hook.
4) Order ships.
5) Account is charged, the money is sent out, and a new transaction appears, but as a completed, posted transaction, not as a pending hold.
Tried this once. Happily spent the money while thinking they are morons. Month later I had debt collectors on my door. Still paying the ****. Got many threatening letters for courts. So dont make this mistake.
Sent from my LT15i using Tapatalk 2
Thanks .... I will report this to Google then ask them to send me my phone straightaway .... Muahahahahaha .....
hfuizo said:
I just called them and told them some orders were not billed. They were grateful for the heads up and said they'd go through all the shipped orders and charge the ones they missed.
Click to expand...
Click to collapse
lmao.
A quote from http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
Shipment lost or stolen
If your device fails to arrive or you suspect it was stolen before you received the package, please email us so we can remotely disable the device and issue a replacement. Google pursues loss claims directly with UPS.
Click to expand...
Click to collapse
I wonder what that means. IMEI blacklist for accessing Google Play? I'm imagining they won't be trying to blacklist it with TMO/ATT.
I'm assuming if somehow the charge didn't go through for some reason and it's enroute, it'll get "disabled" if you kill that card number before they potentially try to charge it again. Or if they try to charge you before it gets delivered and it fails, they'll have UPS send it back.
They refunded me 2x for my nexus 7 an after that deal pre-order i keep it.
Related
Just thought I tell you that I cancelled my order for the 8 gig model post two days after I ordered it but then yesterday received an email stating that the thing was on its way over to me and arrived this morning???
Idk. Contact google again?
Sent from my Nexus 7 using xda premium
If you have not been charged then woo hoo
Jordanooo said:
If you have not been charged then woo hoo
Click to expand...
Click to collapse
+1 free Nexus 7? Unless Google storms your house...
Sent from my i777 using xda app-developers app
n7 delivered and your credit card charged: if you have a copy of order cancelation, use it for a chargeback with your credit card company. keep n7.
n7 delivered and you're credit card NOT charged: keep n7.
Good luck!
Let us know if you still got charged!
I tried to cancel my order but Google rep told me it had to be done within 60 minutes. It was nor really an issue because after I had bought a 16gig N7 at Sam's (saving about $20) the monet was not there for them to charge my account.
I called my bank and they told me there would be no nsf fee. No problems as far as I am concerned.
Google should fulfill pre-orders before sending them to retail outlets
Cen5
Sent from my Transformer TF101 using Tapatalk 2
If its free and you're not charged, why haven't you deleted this post yet??
skynoir said:
n7 delivered and your credit card charged: if you have a copy of order cancelation, use it for a chargeback with your credit card company. keep n7.
n7 delivered and you're credit card NOT charged: keep n7.
Good luck!
Click to expand...
Click to collapse
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
glowworm62 said:
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
Click to expand...
Click to collapse
I didn't think they're was a cancel online, I did mine by having them call me, and even the first rep didn't do that right.
Eventually I called back and a different rep said my request to cancel never happened even though the first rep days before said he did it.
Second rep did it again and sent it off to the appropriate people. 24-48 hours later, I received email confirmation including the order number, was cancelled.
Sent from my PC36100 using Tapatalk 2
WhiteiceDMSTech said:
Second rep did it again and sent it off to the appropriate people. 24-48 hours later, I received email confirmation including the order number, was cancelled.
Click to expand...
Click to collapse
In that case you have a good set of history to now request they come at their expense and pick it up and return your money (if charged).
It would be nicer if the delays were not 60 minutes ha as a result of the level of borkedness of this release! Good luck.
If it says it was cancelled, you will probably get a knock on the door from a UPS guy saying that you have a shipping request. You can either a) say no, keep the tablet, get charged or b) give it to him, wait 2 weeks, get a refund from google)
All you can do now is either return the package unopened to UPS (You have 5 days) or sell it on Ebay.
TahrirSquare said:
All you can do now is either return the package unopened to UPS (You have 5 days) or sell it on Ebay.
Click to expand...
Click to collapse
Why sell it? You would get less than you paid for it. Return it
dirtyfingers said:
Why sell it? You would get less than you paid for it. Return it
Click to expand...
Click to collapse
No way he can get less than what he paid for it, they're all selling for a profit now. plus he might get his money faster since google refund will take a couple of weeks. However if he doesn't sell it he's stuck with it.
dirtyfingers said:
Why sell it? You would get less than you paid for it. Return it
Click to expand...
Click to collapse
you can sell it for any price you want
glowworm62 said:
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
Click to expand...
Click to collapse
Thanks for the reply
I contacted google last night and they said that they would send a email regarding shipping however, this has still not arrived. I then proceeded to put a complaint against google for ignoring my request for cancellation of the goods.
I bought this tablet in the UK so regarding googles policy it really does not matter if they stated "no Cancellations" as this wanders into the realms of "goods law" and statutory rights of the buyer.
I have told a friend at work that I have one for sale or return she stated that she wanted it at the cost £170. Shame, though it would have been nice to make enough extra on top for a cheeky pint!
Also forgot to mention I have already purchased the 16 gig variant through HMV at 190 quid. Also TESCO are selling these at 190 with the order number/discount voucher thing of TDX-KPHM if anyone else is interested.
If this is UK and you were charged, send it back under DSR within 7 days and they must refund you.
Daern
Sent from my Galaxy Nexus using Tapatalk 2
This is sooo cool I had to share it with u guys.
So I was one of the first ones to per order the nexus 7
When I did it charged my card but the payment did not go through because it said there was something wrong with my card (I've use this card to make all of my google payments so it was kind of odd)
I remove and re added the card and that seemed to fix it.
on the 11th it'd attempted to charge my card but it didn't go through.
A few days latter I called customer service and they told me to remove and re add the card again but that didn't helped so after an hour with customer service the guy told me to just go to a store and buy it there and they will still give me the 25 dollar gift card.
I went the next day and as soon as I come on out of the store I received an email from google letting me know that my order has been shipped, I was really mad because I would be charged again so I called customer service and they told me to just denied the package when it arrives, 10 minutes later after talking to customer service I received an email that said my order was canceled because my card could'nt be charged (I'm sure I had enough funds).
the next day I wake up AND IT WAS THERE, A BRAND NEW NEXUS 7
I quickly check my bank statement and I was never even charged so I was thinking there something wrong with their ordering system
e-zzy1 said:
This is sooo cool I had to share it with u guys.
So I was one of the first ones to per order the nexus 7
When I did it charged my card but the payment did not go through because it said there was something wrong with my card (I've use this card to make all of my google payments so it was kind of odd)
I remove and re added the card and that seemed to fix it.
on the 11th it'd attempted to charge my card but it didn't a few days latter I called customer service and they told me to remove and re add the card again but that didn't helped so after an hour with customer service the guy told me to just go to a store and buy it there and they will still give me the 25 dollar gift card.
as soon as I come on out of the store I received an email from google letting me know that my order has been shipped, I was really mad because I would be charged again so I called customer service and they told me to just denied the package when he gets there, 10 minutes later after talking to customer service I received an email that said my order was canceled because my card could'nt be charged I'm sure I had enough funds.
the next day I wake up AND IT WAS THERE, A BRAND NEW NEXUS 7
I quickly check my bank statement and I was never even charged so I was thinking there something wrong with their ordering system
Click to expand...
Click to collapse
Haha how cool is that? I wish that happened when I bought my iPad 3
Sent from my Nexus 7
Cool........I'm sure they wont miss one N7
Sent from my Nexus 7 using Tapatalk 2
Not a bright idea in posting a scam on a public forum, even if it's "accidental".
Wow so clever!
Sent from my SAMSUNG-SGH-I727 using xda premium
I might be too honest for my own good .. but had a similar issue with company.. I called them and told them what happened. the guy put me on hold . His supervisor came on and said they could not believe i called to let them know this. And he asked me if would like to add a warranty on the second Device.for same cost of the one i bought. the device was a high end printer direct from hp. I said i cant afford to pay for the second one nor did i need it.. He said TO give it to a neighbor or sell it on ebay. And that they are going to let me keep it. Just out of being honest..
give it a try. your concise will feel better and you never know...
Printerscape said:
Not a bright idea in posting a scam on a public forum, even if it's "accidental".
Click to expand...
Click to collapse
well if u think about it it wasn't a scam it was an error on their part. because I never intended for this to happened
You are going to contact them about this, right?
Sent from my Nexus 7 using Tapatalk 2
Yea I'm too honest. Would call and offer to pay if it was me. Just remember, karma.......
From the Note to Nexus 7
e-zzy1 said:
well if u think about it it wasn't a scam it was an error on their part. because I never intended for this to happened
Click to expand...
Click to collapse
You taking advantage of it by not reporting it = scam and theft.
Printerscape said:
Not a bright idea in posting a scam on a public forum, even if it's "accidental".
Click to expand...
Click to collapse
I agree, especially here, where the Mods don't look kindly upon these type of things.
e-zzy1 said:
well if u think about it it wasn't a scam it was an error on their part. because I never intended for this to happened
Click to expand...
Click to collapse
Perhaps but you know better than thinking Google would give you a free Nexus 7 for no reason.
e-zzy1 said:
well if u think about it it wasn't a scam it was an error on their part. because I never intended for this to happened
Click to expand...
Click to collapse
Sell it out give it to a little brother or sister. You'll feel better about it lol
Sent from my Gameboy Color
When companies will be honest with costumers , costumers will be honest with companies.
Sent from my Nexus 7
I still think you should at least offer it back .If you think they owe you something ask for Extra credit from play store or something. If your employer double paid you WOULD you just let it go.
Guess im one of the few honest people around..
erica_renee said:
I might be too honest for my own good .. but had a similar issue with company.. I called them and told them what happened. the guy put me on hold . His supervisor came on and said they could not believe i called to let them know this. And he asked me if would like to add a warranty on the second Device.for same cost of the one i bought. the device was a high end printer direct from hp. I said i cant afford to pay for the second one nor did i need it.. He said TO give it to a neighbor or sell it on ebay. And that they are going to let me keep it. Just out of being honest..
give it a try. your concise will feel better and you never know...
Click to expand...
Click to collapse
Thanks for being a decent and honest human being!
Completely inaccurate title. Google did not "give" you a free Nexus7. They accidentally shipped you one without charging you first.
What YOU chose to do now is up to you, but bragging about it on XDA seems to be a bit stupid. Either keep it and hope they don't send you a bill, or contact them and offer to pay for it or have them ship it back.
Screw that, keep the nexus! If you found a $20 bill on the ground in a mall, what would you do with it? Probably keep it. Right?
It was Google's mistake not yours
erica_renee said:
I still think you should at least offer it back .If you think they owe you something ask for Extra credit from play store or something. If your employer double paid you WOULD you just let it go.
Guess im one of the few honest people around..
Click to expand...
Click to collapse
Trust me let's say your keys or your money would fall off your purse I would give it to you right away... We all work hard to earn our money... But I have no pity for companies especially Google who makes billions by selling our data and information to other companies.... Don't get me wrong you are right but that's my opinion.
Sent from my Nexus 7
kiewee3 said:
Screw that, keep the nexus! If you found a $20 bill on the ground in a mall, what would you do with it? Probably keep it. Right?
Click to expand...
Click to collapse
Most people would probably keep it and that's what's wrong with our society. Whether it's $1, $20 or $1,000,000, if it isn't yours and you took it, it's stealing.
big samm said:
When companies will be honest with costumers , costumers will be honest with companies.
Click to expand...
Click to collapse
That's just you trying to justify keeping the free Nexus 7 and you know it. At the end of the day, you didn't get the Nexus 7 for free in a legit way and deep down inside you know it's wrong.
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Click to expand...
Click to collapse
The sense of entitlement is strong with this one.
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
roughavoc said:
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
Click to expand...
Click to collapse
The bumper is $28 after tax and shipping.
Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Click to expand...
Click to collapse
Or else..?
Good luck with that Mr. Jones.
Sent from my Galaxy Nexus using xda app-developers app
Agree. The lack of customer service, lack of information, and utter disregard for their customers during the process, is absolutely UNACCEPTABLE.
I didn't even get a confirmation email, no updates, no status changes, nothing. I got my order in at 11:35:06am EST.
If it wasn't for the play store account status I wouldn't even know I had an order in!
DDeveryday said:
The bumper is $28 after tax and shipping.
Click to expand...
Click to collapse
Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
I am very disappointed, I just called google play for the first time to ask about my order, the CSR had nothing to say, I placed my order 10:56 am CST and I am in limbo. I asked for a supervisor and he could not even cancel my order or provide any information. I have been an amazon customer for years and I have never had an issue, their amazon prime 2 day shipping works flawlessly and their customer service is amazing. I can't believe that google has such poor customer service.
enviii said:
Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
Click to expand...
Click to collapse
Let's all keep in mind that the bumpers probably cost $0.50 to make and about $3 or $4 to ship.
And I disagree, it was a big issue for me and anyone who ever had to use their phones where they only had 1 or 2 bars of service. But this isn't the time or place.
I don't know about a public apology but they did botch this royally. I'm not some kid who just can't wait till it gets here. But the miscommunication is extreme. My bumper, might I add that I ordered fifteen minutes later has already shipped. My phone, well it's still pending.
And the supervisor I spoke with is speaking at sixty words a minute assuming he knows my issue and he assumes its that I'm just ready to get it (didn't listen to me at all). The truth is, I waited to call, read all of the help info but the problem is it's been the 2 business days and still it has not shipped. Yet my four hundred dollars had been in holding since Tuesday.
At this point it's not possible for it to arrive in the time frame they quoted when I placed the order. For that, all entitlement aside they failed. So they can't cancel the order, nor tell me when it will even ship. Lol, all they say is " if you don't get tracking today call us back". The SAME thing they said yesterday when I called to confirm my order.
The goal of telephone customer service is one call resolution, not to tell someone to call back and start over tomorrow.
Sent from my Nexus 7 using xda app-developers app
bscotth said:
The sense of entitlement is strong with this one.
Click to expand...
Click to collapse
Yes I do feel entitled to a little bit of information when I purchase product from one of the largest companies in the world and 72 hours later they have no idea if my order has shipped, sitting in some warehouse or back ordered. I had a 390 dollar hold placed on my account and no info as to what is going on.
Please use one of the existing threads or, better yet, take up your issue with Google not XDA.
Closed
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
Sent from my Nexus 4 using Tapatalk 2
Superpopsss said:
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
Sent from my Nexus 4 using Tapatalk 2
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First thing is that I always call when I need a customer service instead of sending e-mails. I think you can call them again, and ask why tyou still
haven't get the refund because it's already been 28 days. Call with friendly attitude will help you a lot although I know you are angry and
frustrated. If I'm a customer service support, and I have a customer angry at me for no reason ( since I'm not the one who will issue you a
refund...), I will probably mess up your order again, and make you even more frustrated....This is just my thought.
Good Luck.
I called 2 times and was very polite both times, but it still didn't help.
Sent from my Nexus 4 using Tapatalk 2
Superpopsss said:
I called 2 times and was very polite both times, but it still didn't help.
Sent from my Nexus 4 using Tapatalk 2
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Then the ugly truth is that you still have to call them until you get your money back because "you want the money back". so you gotta do what you
gotta do....
Yeah, keep calling if you have to. I did the same thing on an RMA and got too busy at work to follow up, but never got my refund after a couple of months. By then I decided I wanted to try the device again, had to call a few times but I got it resolved. Not the same thing as getting a refund though.
IBTB
Sent from my Nexus 4 using xda premium
Hmmmm
Called them and they said they are having issues with their returns because they are using a new automated return service. It's been 26 working days and still not a single trace of a refund. I personally think it's a joke.
If any one has the same problems please let me know on G+: https://plus.google.com/113646711037636263033/posts
Sent from my Nexus 4 using Tapatalk 2
If they forewarded to a specialist, then it should be done soon....
I had to RMA my nexus 10 like 5 times so i had like 5 charges on my card for 399$, until it was forwarded to a "specialist" then they took all the charges off....
After my fifth RMA they just refunded my nexus 10... after having one since launch date...
So if you want a refund just keep doing RMA but don't order a new device? just kidding just kidding don't do it, it will not work
Ranting? IBL
In short, you bought something in error, and it's somebody else's fault.
#EPICFAIL
CrazyPeter said:
In short, you bought something in error, and it's somebody else's fault.
#EPICFAIL
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yea dude you can't be complaining that much about it under your circumstances . . they're not going to steal your money .. if its the last $370 bucks you got be on them but besides that chillout we all know their whole online ordering/RMA/support is ****ty lol
icecicle said:
yea dude you can't be complaining that much about it under your circumstances . . they're not going to steal your money .. if its the last $370 bucks you got be on them but besides that chillout we all know their whole online ordering/RMA/support is ****ty lol
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I dunno, so far so good with their support for me. I'm in the middle of an RMA for a Nexus 4 because it won't read any SIM cards (hmm perhaps jamming my old nano sized cut up non-sanded SIM into it half way to see if it would work out of curiosity was not a good idea) and I've had to call once, and send a few emails and they've been quick and polite so far.
I work in customer service too and unfortunately things can slip through the cracks. It's sad but when it happens it's very hard to get it back out. Usually when a rep finally is able to resolve your issue after a lot of BS, they'll provide some sort of credit or bonus to make you happy for having to put up with it, because it really isn't your fault. especially if you make it clear you've been very frustrated and inconvenienced. In this case, their response of "we're switching to a new system" sounds plausible. Just keep following up with them, and ask for a supervisor each time you call so some nice heavy duty supervisor notes get left on your ticket as it crawls its way through the system.
That's why I never returned the faulty device back cause after getting RMA device the money that Google holds until I send my faulty device back got expired and my bank put that money back to my account and never sent the faulty one back. Screw up Google
Sent from my Nexus 4 using xda premium
How did it cost you 372 for the 8 GB? Outside US? And I know your pain- as soon as you get charged the order is almost impossible to cancel.
Sent from my Nexus 4 using Tapatalk 2
Exactly why I got mine from TMO(obviously have to live in the US to do so). I was able to get my N4 16Gb for less than $200, got lucky and was able to get it on release for TMO. That unit had terrible light bleeding and received my replacement within 2 days of calling it in.
Before anyone says anything about a contract I have been with TMO for over 10 years, I have 3 lines and all have unlimited data 5GB and I pay less than $190 a month after all fees and taxes. So doing an upgrade does not bother me, plus they always help me out when I want a new phone.
big_b0sss said:
That's why I never returned the faulty device back cause after getting RMA device the money that Google holds until I send my faulty device back got expired and my bank put that money back to my account and never sent the faulty one back. Screw up Google
Sent from my Nexus 4 using xda premium
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I'd be careful. I'd be scared of google randomly coming after me for another $300+ charge to get that money back. probly just when the cell bill is due too!
matt0401 said:
I'd be careful. I'd be scared of google randomly coming after me for another $300+ charge to get that money back. probly just when the cell bill is due too!
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Well my friend told me the same thing but took a risk if they do charge me I'm gonna sell that phone for a cheap price but if they forget then happy days
Sent from my Nexus 4 using xda premium
saldebot said:
Exactly why I got mine from TMO(obviously have to live in the US to do so). I was able to get my N4 16Gb for less than $200, got lucky and was able to get it on release for TMO. That unit had terrible light bleeding and received my replacement within 2 days of calling it in.
Before anyone says anything about a contract I have been with TMO for over 10 years, I have 3 lines and all have unlimited data 5GB and I pay less than $190 a month after all fees and taxes. So doing an upgrade does not bother me, plus they always help me out when I want a new phone.
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I'm not trying to be that guy but since you were bragging about price... You could get straight talk tmobile service with same unlimited service for 3 lines 135 a month. Or if you don't talk much use the 30 dollar tmobile prepaid plan. But I have no problem if you choose your route. Just saying.
Sent from my Nexus 4 using Tapatalk 2
filthykid said:
Ranting? IBL
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You're not a mod. Shut the hell up.
To OP. I don't see anything out of the norm for a typical online retailer. You sound very impatient.
Ordered my note 4 about 2 weeks after it's release. I've just gotten what I think is my 5th, at least the 4th, bill. I've yet to be charged an EIP payment. It even says there is no EIP on the account. Is it possible TMO screwed up and gave me a free phone? I know I've had plenty of screwups with them before, just never on the positive side for me. Anyone else ever have an issue like this? I don't want to bring it to their attention if they don't know, that's be dumb. Just wondering if anyone else has experienced this?
tony yayo said:
Ordered my note 4 about 2 weeks after it's release. I've just gotten what I think is my 5th, at least the 4th, bill. I've yet to be charged an EIP payment. It even says there is no EIP on the account. Is it possible TMO screwed up and gave me a free phone? I know I've had plenty of screwups with them before, just never on the positive side for me. Anyone else ever have an issue like this? I don't want to bring it to their attention if they don't know, that's be dumb. Just wondering if anyone else has experienced this?
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Wow, this is an interesting one. I work at tmobile. I can tell you that you would have signed an EIP agreement when you purchased the phone if you got it in store. This agreement would show how many payments you are making over the next 24 months for the phone. If you never got one of those, and you have a receipt for the full price of the phone, i think you should take the money and run haha, that sounds like a free phone. If you wish for someone to check the account without charging you for the mistake - I can give it a little overview when I get in today at 1pm PST - you'll have to PM me tho, these are private matters and I still need to follow the rules haha.
ccheww said:
Wow, this is an interesting one. I work at tmobile. I can tell you that you would have signed an EIP agreement when you purchased the phone if you got it in store. This agreement would show how many payments you are making over the next 24 months for the phone. If you never got one of those, and you have a receipt for the full price of the phone, i think you should take the money and run haha, that sounds like a free phone. If you wish for someone to check the account without charging you for the mistake - I can give it a little overview when I get in today at 1pm PST - you'll have to PM me tho, these are private matters and I still need to follow the rules haha.
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Haven't been on in a while but wanted to come back and say this is now my 7TH bill! No EIP payment anywhere. What the hell do I do? I wonder if it has anything to do with me being a customer back when phones were subsidized still? Just very strange and don't want to bring it to their attention if I don't have to, they've screwed me before so...
BTW, I didn't pay full price only the taxes when I ordered online, I believe I electronically signed an EIP but no receipt for full payment obviously though. It does show on the TMO website as being available for use with them, which, it obviously already is.
tony yayo said:
Haven't been on in a while but wanted to come back and say this is now my 7TH bill! No EIP payment anywhere. What the hell do I do? I wonder if it has anything to do with me being a customer back when phones were subsidized still? Just very strange and don't want to bring it to their attention if I don't have to, they've screwed me before so...
BTW, I didn't pay full price only the taxes when I ordered online, I believe I electronically signed an EIP but no receipt for full payment obviously though. It does show on the TMO website as being available for use with them, which, it obviously already is.
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Same thing happened to a guy I work with, with his iPhone 6 plus he waited and waited and nothing. So he finally called in just to make sure his accnt was OK and after the overview there is no record of his eip. So it's ur free phone
Sent from my SM-N910T using XDA Free mobile app
Pay over the phone next time you pay your bill and just ask a vague question about how your account is doing or something along those lines haha you lucky sob
Lucky lucky
_-..zKiLLA..-_ said:
Pay over the phone next time you pay your bill and just ask a vague question about how your account is doing or something along those lines haha you lucky sob
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I wonder if I ask them in chat if I'm eligible for an EIP on the S6, that should tell me. They won't let me if I owe them for my Note 4 right?
tony yayo said:
I wonder if I ask them in chat if I'm eligible for an EIP on the S6, that should tell me. They won't let me if I owe them for my Note 4 right?
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Worth a try. Check the imei on their website to see if it says anything about it being owed. Or on my tmobile under billing. It shows what phone you have financed and how much you owe and paymemts left.
Sent from my SM-N910T using XDA Free mobile app
flipq88 said:
Worth a try. Check the imei on their website to see if it says anything about it being owed. Or on my tmobile under billing. It shows what phone you have financed and how much you owe and paymemts left.
Sent from my SM-N910T using XDA Free mobile app
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It says in billing I have no EIP on this account. Maybe I'll pick up the Gear S just to see what they say about the EIP and to play with it for a few days. Hmm..
I think the same thing just happened to me. I Pre-Ordered the Galaxy S7 Edge on T-Mobile, and it arrived on February 29th. I have now received my 2nd bill and they still haven't charged me for the phone, and the account doesn't list an active EIP on my line.
If I went to the phone section to try an upgrade it said "You are a Jump Customer. You are ineligible to jump because you have no Active Equipment Installment Plan" Since they said I couldn't jump I proceeded to take Jump off of my line and the next day when I go to the same page, there is a large "Upgrade" button next to the picture of the S7. Is that basically a confirmation that I own this phone and T-Mobile screwed the pooch?