[Q] Ordering HTC One from UK (Handtec) - One (M7) Q&A, Help & Troubleshooting

Hey everyone, this is my first time posting on the forums, so please excuse any errors or rules I may have broken.
Anyway, I am due for a new phone in the next month or so, and after extensive research I have decided that I definitely want the One over the S4 and the Xperia Z. The problem is that I live in Australia, and retailers here are advertising the One at around $800 dollars (including shipping and whatnot), and I do not really want to pay that much for a phone. Anyway, I have decided that the best alternative is to order the phone from the UK (?), as the phone comes in at around $650 total. I am planning on buying the phone from Handtec in the UK and I was just wondering if anyone has had an experience with this company, and how reliable/easy to deal with they are. Also, apart from warranty issues, are there major problems associated with importing a phone from the UK to Australia? I have looked into network frequencies and the phone should work fine.
Thanks for all the help

I ordered from handtec also. The only thing I am worried is if it get's broken while being delivered or warranty issues. Since I have to ship it back to UK and vice versa and that would take days or maybe weeks before I can have it back.
But about handtec as a company they seem to be reliable to me. And their customer service is great. They answer your queries ASAP mondays to fridays only of course.

Ah awesome, sounds good Thanks for the help, I'll put in my order tonight :good:

Related

online stores shipping TyTn II to Canada

Eh? I sold my TyTN tonight, using my old 8125 -- Ready to order the Kaiser...
The question is - What online stores ship the Kaiser to Canada?
clove.co.uk should be fine.
Anywhere else that's slightly cheaper?
http://www.superiorgadgets.com
They are located in Toronto. Paul, the seller, is a really great guy. That is how I bought my Qtek S200
for more stores in Canada (although I think thats basically it) go to http://www.howardforums.com and look in the marketplace section. Although I havent heard from him in a while, check out Mad Monkey Boy
anymore? i hear people getting it for 800$
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=170147807464&Category=64355&_trksid=p3907.m29
Buy It Now will include SH + Insurance to Canada
check pm....
you can get it for around $800 If you buy from a US retailer, the problem becomes if customs checks it and then dings you for the import fees and taxes so be careful. www.expansys.ca also has it and for some reason doesn't charge the full tax amount. If I am getting mine in canada, Paul is easy to deal with especially if you are in the GTA cause you can do local pickup which makes returns very easy to deal with if there is a problem.
I would and did use SuperiorGadgets. They will ship free in canada, there is no duty or import taxes and by the time you convert $800 us its almost the same anyways. You do have to pay the 6%gst. Also if you have a problem you only have to send to Toronto not to Europe.
none of the stores mentioned above have them in stock.... i cant stand this 8125 device.
First time poster, long time reader/enjoyer of this great forum.
I would second superiorGagets.
I had a terrible experience with expansys telling me 2 days avail. so I would buy it. Then they put me back a whole week after I commited to it.
SuperiorGadgets is up front and holds their customers very highly
i guess i will have to wait...

Best Place To Buy A Touch Diamond

Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Plenty of places in the UK to buy them from, if you had done a search you would have found a thread that listed all the places in UK that are selling them and they are uk spec.
But for you ill name a few:
www.expansys.com now have the official uk spec Diamonds
www.clove.co.uk
www.play.com
www.totalpda.co.uk
www.powerupmobile.com
www.htcdirect.co.uk
those are your best bets...think Expansys is based in Manchester but dont know if they allow you to go there and pick up the phone...best to ring them i suppose.
I would recommend Play.com. Never had any problems with them and at the moment it's only £399.99 with free delivery. Others sell it for about £435 or £440.
Yeah, sorry, should have done a search, but battery was dying on the laptop and no plug in sight!
Anyway, thanks for the links guys. I did heard that expansys were selling non official versions and thats one reason I asked, I have used them before but for nothing really as expensive as this.
Thats really cheap for Play, I may used them since I have an account with them...somewhere!
Now I will have the agonising wait and ensuing dissapointment that when I wake up the postman hasn't brought it its going to be a LONG week!
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
Click to expand...
Click to collapse
Woah. If they don't have some super secret locking technology we've not seen until now, that could be a SERIOUSLY GOOD bargain....
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
Click to expand...
Click to collapse
The general consensus is that this is only if you're a business customer buying an additional handset for your account.
Surely if most places are selling it for £400+ Vodafone won't be giving them away with no contract?!
I saw the eBay one with the guy saying no GPS too - and got a bit worried about my pre order one. I actually emailed him and asked about it. He replied saying it was GPS Ready, but needed additional hardware. After a bit of research I emailed him back again saying I was sure it definately had it built in - within another day the auction had closed early!
Whether he'd done a quick sale, or realised his error - who knows?!
Play is the best price - unless you can get a bargain on eBay. Watch out for 'Next Day' sellers whos small print says a week+ unless you pay extra postage!
WARNING!!! if you buy from play.com in the UK, you'll have to pay VAT tax as the unit will probably be held up in customs.. reason being, Play.com ships from a tax free zone.
It's clearly stated in their terms & conditions that the customer is responsible for taxes. Read the fine print!!
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
If it is a USA order
If you are in the US, then the best place to buy the phone is from Ryan at Negri Electronics. I had a problem with the first two phones (the first was a power issue, the second was wifi). I emailed them in the morning, and by the afternoon I had a UPS overnight tracking order. They included return labels, and it was no questions asked. I have bought all my luxry phones starting back at the Nokia 8800 and up til now (yes I have a addiction for cell phones). NEVER HAD A SINGLE ISSUE! The Diamond also registered on the HTC site. The phone is shrink wrapped in the retail package (he has a network, and actually travels to get the product on or before release that are not grey's). Price my be higher or lower but not by much. I trully think its worth it, because you don't have to wonder about what your are getting or when. They ship the next business day (I gotta give them credit on their speed and customer service. The answer emails right away, and phone calls are 99% answered, and messages are returned immediately.
Heres the direct link: DIAMOND- http://www.negrielectronics.com/touch-diamond-unlocked-p-1506.html
DIAMOND PRO: http://www.negrielectronics.com/htc-touch-pro-p-1530.html
Desktop CRADLE: http://www.negrielectronics.com/touch-diamond-desktop-cradle-g300-p-1526.html
Mine is perfect. They really have their business together.
PS: This is not an advertisement, this is my honest opinion. I have made purchase from expansys (paid for overnight, got it a week later).
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
leaskovski said:
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
Click to expand...
Click to collapse
Tmobile will be doing them from end of the month from what i have heard..as for voda, orange and o2 they will be carrying it but dont really know when...possibly July??.
As for branding??..yep you can be 110% sure that they will be all branded to some extent. As usual Tmobile will make sure its locked to their network and probably Orange. Voda and o2 will probably sell it unlocked but with their branding on it.
happyguy82 said:
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
Click to expand...
Click to collapse
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Diamond
DanGlee said:
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Click to expand...
Click to collapse
It is GPS ready. Try http://www.networkingrus.com
p3eps said:
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Click to expand...
Click to collapse
Really??? hmm... call HTC and ask them I guess...
Mine shows up as 1 year as well... but with the following message:
Note: Your POP (Proof of Purchase) determines your warranty period. If you cannot provide your POP, your product will be warranted within the above period.
any ideas?? am I still entitled to 2 years warranty??

USPS for Worldwide shipments?

Hello there!, arround 11 (working) days ago, someone sent me a kaiser from Florida to Colombia, i'm still waiting so my question is, how good the service is? (with USPS for international shipments), so far 11 days its a LOT since they website says 6 to 10 working days with the priority int mail. Any idea what can i do? they do not offer tracking numbers for small packages anyway i have paid insurance for it, should i wait or try to contact directly to usa? seems like they dont have an office here.. nice huh
International sendings are ok, but problem is when arrives to your country customs.
For example here in Mexico, a friend send me a couple of years ago a Kaiser and time passed so I checked online and shipping company stated it arrived to the country, then I went to customs and they said it never arrived, so they took the kaiser and confiscate it!
I´ll never seng again an electronic device from out to my country, it´s better to send to a friedn to a country where it has a trustable customs service.
Hope this is not yuor case and my intention is not to scare you at all, just to share my not good experience.
Good luck with yours!
p.s. I like your ROM history!!
yeah i hope this is not the case, anyway if the phone is confisctared, stolen or watever, i have paid an insurance also it was an ebay purshase so my money is covered by paypal the problem is, i need the phonee lol
p.s thanks, i think my list is a lil big but you know, is always good to test things
The you should be ok as you have insurance
Have patience!
almost 3 weeks.. i have a lot! lol

Avoid buying from Expansys Hong Kong

It's the first time I am posting this kind of thread... But I would like to avoid others to run into the same problems as I did
Since I live in Asia I thought that for repair/replacement issues I'd better order my phone in the region. I picked Expansys HK since they seemed to have a good reputation
The original purchase went well, I got delivered quite quickly and was very happy about the service (Sending email when goods are shipped, etc, etc...)
The problem is after only 2.5 months of usage my HTC Touch Pro 2 failed on me: the screen was scrambled (white,red and blue dots all over the screen). This without any particular reason (I treat my phone correctly). The phone was still working, but definitely the graphic output was dead. I could receive calls though and output to an external screen
After only 2.5 months of use, without any bad treatment of the phone you just think "**** happens, just bad luck, I'll ship it and should get back quickly another unit or a quick repair"
I waited 2 months. I had to call and email several times to push and get feedback. I the understood the phone was shipped from Expansys HK to Expansys UK. Then Expansys UK snet it to HTC UK. Where the phone was probably shipped back to China... (This I dont know, just personal speculation). I cant believe it takes 2 full months to fix a phone. Maybe expansys let it rot somewhere and only woke up after several complains. Maybe it actually needed 2 months of manpower to fix (In which case I'd say that HTC had better give me a new one)
Anyway terrible management of the issue. Bad communication with the customer with no care at all (btw what I am supposed to do for 2 months without a phone...). I received my phone today with not even a short letter of apology for teh 2 months delay, or explanation of what went wrong with the phone (I guess I deserve this at least. I paid 800 USD a few months earlier for taht phone no ? Just the phone simply put in a tiny bubble bag. My screen protector is torn at several angles, I'll need to buy a new one. Expansys didn't even think as a "present" to put one to replace the one that was scrapped (By them ? By HTC ?). HTC happily upgraded to Win 6.5. Cool ! But all my contacts, emails, settings, etc... were erased
What to say ? Nothing... Just don't buy from there or if you do cross fingers your phone won't break. Maybe I am too harsh, maybe you get the same experience with other shops... I just know my next purchase wont be from there (My previous phone was an HTC Hermes bought in Japan, I had issues once, it took 1 week to fix. Night and day...)
thank god you got it back, in india we are not so lucky at times.
corepda said:
thank god you got it back, in india we are not so lucky at times.
Click to expand...
Click to collapse
Reslly ?? Waoh !! From Indian shops or whenever you order abroad ?
I bought my TyTN in Switzerland (not Expansys), after one month my cam had problems so I sent it for repairs. I had to wait for one month untill they sent it back. As far as I could see, device was sent to England for repair and then sent back.
Cheers
ibeqa said:
I bought my TyTN in Switzerland (not Expansys), after one month my cam had problems so I sent it for repairs. I had to wait for one month untill they sent it back. As far as I could see, device was sent to England for repair and then sent back.
Cheers
Click to expand...
Click to collapse
You're lucky... More than 2 times faster than for me !
hi~
thanks for reporting on us the expansys, but it make me WILL buy one from them.
Now it's 2020, I wanna a redmi note 9 pro (india) aka redmi note 9 s (global), codename curtana.
In hong kong we only have joyeuse. in which it's less popular in XDA, as curtana is sell in india and outside india,
yet joyeuse is someplaces + not in india.
expansys is almost the only way I can buy a curtana, with some qurantee.
1. you quranteed expansys ships good product AT first at least. Hope it's sealed, look brand new and not touched
by others
2. you quranteed they provide repair service.
For the duration, it's reasonable,
I live in hongkong which is 1 hr far from china,
but at one time I sent a US 100 tablet to another dealer and send back to China,
it DID take a WHOLE MONTH.
it's the speed for repair.
two months for you is reasonable, as you see 1hr from china need 1month period.
It's a little bit overpriced for me however.
in HK the joyeuse cost usd200, with 1 yr warranty.
expansys curtana cost usd200 but only 6mo warranty, they charge u usd30 more for a total of 1yr warranty.
anyway thx for the report on expansys
Alcibiade said:
It's the first time I am posting this kind of thread... But I would like to avoid others to run into the same problems as I did
Since I live in Asia I thought that for repair/replacement issues I'd better order my phone in the region. I picked Expansys HK since they seemed to have a good reputation
The original purchase went well, I got delivered quite quickly and was very happy about the service (Sending email when goods are shipped, etc, etc...)
The problem is after only 2.5 months of usage my HTC Touch Pro 2 failed on me: the screen was scrambled (white,red and blue dots all over the screen). This without any particular reason (I treat my phone correctly). The phone was still working, but definitely the graphic output was dead. I could receive calls though and output to an external screen
After only 2.5 months of use, without any bad treatment of the phone you just think "**** happens, just bad luck, I'll ship it and should get back quickly another unit or a quick repair"
I waited 2 months. I had to call and email several times to push and get feedback. I the understood the phone was shipped from Expansys HK to Expansys UK. Then Expansys UK snet it to HTC UK. Where the phone was probably shipped back to China... (This I dont know, just personal speculation). I cant believe it takes 2 full months to fix a phone. Maybe expansys let it rot somewhere and only woke up after several complains. Maybe it actually needed 2 months of manpower to fix (In which case I'd say that HTC had better give me a new one)
Anyway terrible management of the issue. Bad communication with the customer with no care at all (btw what I am supposed to do for 2 months without a phone...). I received my phone today with not even a short letter of apology for teh 2 months delay, or explanation of what went wrong with the phone (I guess I deserve this at least. I paid 800 USD a few months earlier for taht phone no ? Just the phone simply put in a tiny bubble bag. My screen protector is torn at several angles, I'll need to buy a new one. Expansys didn't even think as a "present" to put one to replace the one that was scrapped (By them ? By HTC ?). HTC happily upgraded to Win 6.5. Cool ! But all my contacts, emails, settings, etc... were erased
What to say ? Nothing... Just don't buy from there or if you do cross fingers your phone won't break. Maybe I am too harsh, maybe you get the same experience with other shops... I just know my next purchase wont be from there (My previous phone was an HTC Hermes bought in Japan, I had issues once, it took 1 week to fix. Night and day...)
Click to expand...
Click to collapse
Well it's been 11 years... I have no clue how they currently perform.
I live in HK too and there are now a lot of other convenient shops here anyway. Also international shipping has become cheaper and much more convenient so lots of options these days to order a phone or a tablet.
ccchan234 said:
hi~
thanks for reporting on us the expansys, but it make me WILL buy one from them.
Now it's 2020, I wanna a redmi note 9 pro (india) aka redmi note 9 s (global), codename curtana.
In hong kong we only have joyeuse. in which it's less popular in XDA, as curtana is sell in india and outside india,
yet joyeuse is someplaces + not in india.
expansys is almost the only way I can buy a curtana, with some qurantee.
1. you quranteed expansys ships good product AT first at least. Hope it's sealed, look brand new and not touched
by others
2. you quranteed they provide repair service.
For the duration, it's reasonable,
I live in hongkong which is 1 hr far from china,
but at one time I sent a US 100 tablet to another dealer and send back to China,
it DID take a WHOLE MONTH.
it's the speed for repair.
two months for you is reasonable, as you see 1hr from china need 1month period.
It's a little bit overpriced for me however.
in HK the joyeuse cost usd200, with 1 yr warranty.
expansys curtana cost usd200 but only 6mo warranty, they charge u usd30 more for a total of 1yr warranty.
anyway thx for the report on expansys
Click to expand...
Click to collapse

My (not so good) Handtec experience

Hi,
I ordered a Nexus 4 from Handtec on the release day. The amount was withdrawn from my credit card immediately.
A couple of days ago my order was cancelled and I got a refund. However due to conversion rates I lost 20 EUR.
This is not a big deal but the explanation from handtec was that it's nothing they can do about it.
1. They can deliver what I ordered. Do not take orders for products they can't deliver.
2. Do not withdraw the amount until the item has been shipped.
When I sent the above they answered by closing my support ticket. Disturbing!
I can live with this but it's a matter of principle. I will not order anything from Handtec again and I would recommend everyone to stay away from Handtec.
BR/Svanteson
That's the risk when buying in other currencies. The opposite happened to me, it's just the way money works.
The companies are only obligated to make the refund in the currency they operate with, and the amount they charged, so...
mELIANTE said:
The opposite happened to me, it's just the way money works.
Click to expand...
Click to collapse
I want in on this scam!!
ziddey said:
I want in on this scam!!
Click to expand...
Click to collapse
Currency trading FTW!
Bad Experience with Handtec
Shortly before Christmas 2012 I purchased a (alleged unlocked) Galaxy S3 from Handtec. This was the fourth phone I had purchased from them and until then having had no problems had no reason to contact them after purchase.
The phone was set up for Virgin Media Internet France (which took a factory re-boot to uninstall). The phone, from what Samsung, Virgin Media and others told me was that it was most likely that it had been previously installed with a Virgin SIM card – a French one at that! The phone had been set up in French, the instructions were in French and it had a continental plug. It is my opinion that it was purchased by Virgin to be sold as a locked phone through their French outlets (which went bust last week) and that job lots were sold off to wholesalers.
The person I spoke to at their call centre told me that I should have been told it was an import (definitely not told!!) and I should have looked on the web where it was displayed (I placed the order by phone). The manager was off hand and I was left with the definite impression that it was “We don’t really care about your problems”.
Would I recommend them? Before this I had done so but not anymore – my advice is to pay a little more and purchase it from a store where you can go back and see them face to face.
I had thought of reporting them to Trading Standards but, hopefully, it this makes someone think twice about buying from them then they will have lost not only my custom but others.

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