[Q] HTC One Speakerphone Problem! - One (M7) Q&A, Help & Troubleshooting

Hi guys I'm on my second new HTC One handset since the 19th March and I'm beginning to lose hope! During a call if I use my speakerphone the person on the other end of the line experiences a loud, intermittent, feedback/interference noise. This only happens when I'm on speakerphone. Phones4u who I got the phone off advised me to do a hard reset which I did having no effect. They've replaced the phone with a brand new handset which I've received today but it has the same problem as the first. I've called HTC tech support and the guy basically said to send it back to Phones4u and if the 3rd phone has the same issue to call them back and they'd report it to their seniors. Is there anything I can do? Has anyone else experienced this problem? Any advice is greatly appreciated! Thanks.

I had a very similar problem with the static type noise when on calls but mine was heard through the normal earpiece not when on loud speaker. On my second device now and still seem to get it now an then but not every call. I'm on 3 in the UK, don't know if it's something to do with the network?
Sent from my HTC One using xda premium

hpsauce37 said:
I had a very similar problem with the static type noise when on calls but mine was heard through the normal earpiece not when on loud speaker. On my second device now and still seem to get it now an then but not every call. I'm on 3 in the UK, don't know if it's something to do with the network?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I don't think it's the network, I'm on Orange and have never had an issue like this before, it's as if the phone is picking up signal interference. I've only heard of one other person with the same issue as me.

UPDATE- I have tried a few calls on speakerphone whilst using the supplied headphones and so far haven't had the same interference issue occurring. You guys will maybe have more of an idea as to why using headphones seems to make this problem go away then I do, any ideas? With me being a heavy speakerphone user this whilst not being perfect is a bit of light at the end of the tunnel for me.

Related

problem: i hear my voice echo when talking

the caller on the other end said that it is clear on their side however on my side (tilt) i hear my own voice echo on every call. its not very bad, but not acceptable either
has anyone else had this problem and a fix?
I have the same problem. Sounds perfect with a bluetooth headset,,, but horrible with just the handset. Hopefully it can be fixed with software, because as it is now my 8125 had much better call quality.
i am having the same problem, i am on the tilt rom. what rom are you using? is it just tilts or all kaiser?
if kaiser is fine i will just put a the kaiser rom on it.
It seems as if the phone was doing that the first 3 days, and now its completely stopped doing it. It is the tilt rom, with a lot of add on programs. Im not sure if it worked it out itself, or if it is because of the programs on it though.
This used to happen quite often on my 8125 and was so loud I could not hear the other person. It now happens very rarely on my 8525 and not nearly as pronounced. My mom has also experienced it on her flip phone.
I always thought it was a network problem with AT&T.
I also get this on the handset.
Tilt, no EXT ROM cabs installed, just a few apps.
its happening on my tilt tom
I have this on my Dutch Tytn II but only when i call one particular number. Figured it was my friend's phone, but you guys make me wonder ...
Ditto. I am hearing alot of feedback. What makes it worse is that my wife also has the Kaiser, and has the same echo problems.
I just returned my original Tilt to the store.
New model has the exact same issue.
I do hear my own sound, sometimes not all the time. Is it the AT&T service or the phone
I had this when I first got my Tilt. After flashing the Kaiser ROM, it was gone.
Have a tilt, and also have this problem....
i have a tiny echo. annoying all the same.
phelixx1 said:
i have a tiny echo. annoying all the same.
Click to expand...
Click to collapse
I heard the same problem today on a TILT with HTC ROM didnt hear it on ATT Rom strange maybe its the sound level ?
dragonwen said:
I do hear my own sound, sometimes not all the time. Is it the AT&T service or the phone
Click to expand...
Click to collapse
Usually it's a network problem. I had it on and off with a variety of Verizon phones, usually when signal strength was weak.
Haven't had it yet with AT&T, but I'm sure it's a matter of time.
I just had a thought. This may be the side effect of a "feature".
On the Hermes you could not record both sides of a conversation when using the recorder in notes. If I recall (correct me if I am wrong) you could only hear your side.
However, on the Kaiser (I am rocking a Tilt) I just tested it and the recorder, sure enough, picks up both sides.
Just a thought.
Later, Lew
solutions?
I have the same issue. I just got my tilt 3 days ago, heard the echo of my own voice on calls so I took the phone back for another and the echo is still there. Has anyone found a fix/reason for this yet? This thread died down about 2 months ago... are people still having this problem?
My guess is the network problem, I have the TytnII on T-Mobile network USA. And I have the same problem once a while.... but usually is at a weak signal place.....
I have the same problem with my razr phone. Wonder if we all have AT&T for service?

Phonecalls keep cutting out during mid call.and people complain they cant hear me

Hi
Had the kaiser 3 months now..had the initial prob with the speaker phone...where people just couldnt hear me..now this..
I know its the phone has tried my chip in my old phone and no problems.
everytime I make a call the other people say that my voice is cutting out and coming back in..sometimes the phone call just cuts off and i have to call back..
anybody here having the same probs with Kaiser/wario III etc.??????
Rish
This could be a hardware, software issue. Without checking we cannot tell. Hopefully it's either software or the "banswitching" issue. If it is a new thing that has just started then a hard reset may solve the problem.
Many folks with newer phones in areas where different available phone bands are present, report dropped calls as the phone seeks to change to the strongest signal.
See this thread (one of many) that mentions the problem) also note the Bandswitch application that lets you fix the phone to one band to avoid the problem:
http://forum.xda-developers.com/showthread.php?t=320942
Mike
RIISHI said:
Hi
Had the kaiser 3 months now..had the initial prob with the speaker phone...where people just couldnt hear me..now this..
Click to expand...
Click to collapse
I presume you've tried turning off Microphone AGC (Automatic Gain Control) if it was enabled and you're using the speakerphone?

[Q] Low Microphone Call Quality & last firmware upgrade

Does anyone of you have experienced a low microphone volume/quality in call conversations?
People from the other side of the phone often tell me they cannot hear me... and this is quite
annoying.
I have read something about a noise cancellation problem. Have you the same problem? Any
SW solution to it? How did you manage it?
Thank you
Yeah, I also hear that often. It started happening after the Gingerbread update. It seems HTC decreased the mic sensitivity to fix the echo problem but they probably went a bit too far.
I just got the 2.30.405.1 OTA update 30 mins ago. Let's hope they've fixed this issue and also the wifi sensitivity problem.
Is it a new gingerbread upgrade? I have not received any notification yet!
Sent from my HTC Incredible S using XDA App
DavidKundalini said:
Is it a new gingerbread upgrade? I have not received any notification yet!
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
Nope, it's just a HTC bug fix update. Still waiting for the Gingerbread 2.3.4. According to first comments I've seen the wifi sensitivity problem has now been fixed!
Try the manual update check, that's what I did. If you don't see any updates yet, you'll just have to wait a bit more until HTC's delivery system reaches your region/phone serial number.
I tried the manual update, but the upgrade is still not available. No matter, I'll wait. Happy about wi-fi! Any news about the Mic sensitivity?
Sent from my HTC Incredible S using XDA App
DavidKundalini said:
I tried the manual update, but the upgrade is still not available. No matter, I'll wait. Happy about wi-fi! Any news about the Mic sensitivity?
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
Not yet on my part. I've answered three calls today and there were no mic problems, but I've gotten used to the problem, so I always try to position the phone so that the mic is close to my mouth. I'll try to be less careful in the future
I'm also happy to report that the infamous Dialer process has disappeared from the battery usage list, so that problem has been fixed. Dialer was almost always number 2 right after the display on my list. Now it's completely gone!
Mmm, very strange and too bad here in Italy, or better to me, no upgrade is notified or manually reachable yet! Kind of sure anyway the microphone problem will still be present. I haven't read anything on blogs about this type of improvement by the new firmware....
Sent from my HTC Incredible S using XDA App
Still not available. How this is even possible?
Upset!
Sent from my HTC Incredible S using XDA App
Solved the firmware upgrade problem this way (thanks to HTC
customer service):
*#*#682#*#*
No big change about call quality...
At the moment I'm trying this:
after using the number *#*#4636#*#*, changed
network settings from WSCDM preferred to gsm auto prl
But I've just did this and not sure the problem is gone.
Just to let you know, the phone call is still bad.
I'm from Italy, but the phone was bought on Amazon.co.uk.
My phone model number is S710e, android 2.3.3., firmware is
2.30.405.1, radio module is 20.2808.30.085AU_3805.06.03.03_M
I have these problems for the radio module:
My voice is kind of intermittent from the other side of the phone (who listens me)
I can hear echo of my voice
The other side of the phone can hear its own echo
Sometimes connection is lost
Long time for the call to start
I have tried soft reset, updated firmware, set GSM auto (PRL) as network preference, etc.
No solution? I'm thinking of flashing ROM, radio module and whatever... but if the phone is broken, what about warranty loss?
I don't think there's much to do at the moment. Nothing seems to work. All we can do is wait for the 2.3.4 upgrade and hope that it includes also HTC's own firmware tweaks, especially for the abysmal radio module.
I believe they can further adjust the mic/noise cancellation sensitivity and hopefully solve the issue where people on the other end are constantly complaining about disappearing sound.
I'm pretty sure the radio antenna in the back cover is total crap and obviously can't be fixed with software upgrades. A revised back cover with a better antenna would be nice but I doubt it will ever happen, sigh. I'm sick and tired of having to end calls because people are complaining about intolerable echoing on their end. This can happen, if the signal level is even one bar below full.
My friend got Incredible S and he is having the same issue...
Whenever he calls me his volume is too low despite the fact my call volume is full...
He was concerned about it and today I searched for this issue on google and got directed here.
Is this software issue or hardware?
He got 2.3.3 pre installed..
I really don't know if it's a hardware or software problem.
Since I've read someone never experienced the problem,
it could be hardware.
But, many people who sent back the phone to customer
center, after hardware repair, tell to have the problem, still.
So it could be a software problem, caused by HTC SW
radio module. In this sense, it would be nice to know if
those one who had this problem and rooted their phone
to another UI (cyanogenmod, etc.), or changed
the radio module, were able to solve this problem. In this
case it would be definitely a SW problem.
Really, I don't know what to do... I cannot root my phone
because of the warranty, there is no official good SW solution
and I am not sure if the problem is SW.
Why should I stay with a broken phone, but a good smart
device? People, let's think about that.
We should complain with HTC...
Only 2 members with this issue alarms me of hardware issue... U r lucky to have warranty but my friend's mobile has none.. It would be a shock for him of out turns out hardware issue...
I tried rooting his mobile but Alpharevx didn't work for him and I was not willing, to flash european rom...
I guess I have no choice other than to root it and flash a different radio. .
Will try after a couple of weeks when he comes...
That's bad.
Waiting for news about your flashing the device.
For the moment I have to wait, so I will not send back my
phone.
I'm leaving for holidays and I need to use my device as GPS
navigator...
Any news about this topic?
Sent from my HTC Incredible S using XDA App
DavidKundalini said:
Any news about this topic?
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
no news, i am facing same problems with the mic even after latest update
On another support forum (http://androidforums.com/htc-incredible-s/374601-call-problem-echo-other-end.html),
other users noticed the same problem and told me this problem is particularly frequent with Vodafone networks and specific numbers.
I experimented the problem too with Vodafone mobile operator and now I'm trying with Wind. Conversations seem to be better, but I'm still in the testing phase.
What about you? Do you have Vodafone too?
Let me know.
DavidKundalini said:
On another support forum (http://androidforums.com/htc-incredible-s/374601-call-problem-echo-other-end.html),
other users noticed the same problem and told me this problem is particularly frequent with Vodafone networks and specific numbers.
I experimented the problem too with Vodafone mobile operator and now I'm trying with Wind. Conversations seem to be better, but I'm still in the testing phase.
What about you? Do you have Vodafone too?
Let me know.
Click to expand...
Click to collapse
Hey ! that sounds much true. Infact my Friend's mobile had this Low volume Prob I mentioned previously but yesterday he called me and the sound was fine from his side. Infact he changed his network 2 weeks back. I guess it has problem with some networks...
It's a HTC thing.
All HTC phones have bad microphones, crappy speakers and use codecs from the '90s.

[Q] Phone calls sound muffled to others

I am having a problem that others also seem to have on this phone, where people on the other end say it sounds like I am in a wind tunnel or several feet from the phone. My fiance has the same phone and I swapped phones with her and spoke over it and sure enough that's what it sounds like. There's a thread about it over on the sprint forums http://forum.xda-developers.com/showthread.php?t=2262648
I am on sprint but decided to take this over here because I believe there are more users on the international side of things. Basically what I would like to know is, is anyone here having this problem. On the sprint forum about this issue they said it is a software problem, however I don't believe a software problem would be consistent through rom and kernel flashes including wipes. I rather not change out my phone even tho it has a few dings and scratches because of the risk of getting one with the updated hboot and not being able to downgrade and s-off again. However I also seem to be having an issue with bluetooth, where I have to carry the phone in my hand in order to have reception, even if I so much as tuck the phone under my arm I loose all bluetooth reception to the point the headset disconnects, so I think I have a problem with the bluetooth antennae.
Does anyone else have any of these problems?
Hi, I have exactly the same problem. I have bought an HTC One without operator in France.
Sometimes, the person I'm talking with thinks I'm in a cave or tunnel, and after 30 sec (approx.), he can hear me properly. Or sometimes, he cannot hear me at all or very very low and jerky sound. This disappears if I shout few seconds over the mic, then communication is good...
I was waiting the 4.2.2 update with impatience, hoping this will solve my problem (if there was a bug correction for that), but still have the problem after updating (jerky sound which disappears if I shout, for the moment I don't have the tunnel sound problem).
Now I suppose there is a problem with the mic (which is a twin-membrane microphone to deliver distortion free), and I think I will send it back to maintenance to fix it, unless someone knows how to solve it...
Thanks for other feedback.
I am running 4.2.2 and other people have told me the same thing about me sounding muffled.
Sent from my HTC One using xda app-developers app

Question Call Quality?

Has any one noticed any issues with call quality? I am getting a noise reduction hiss. Every time the remote caller speaks I hear a background hiss around their voice. Once they stop speaking the background his goes away.
Did not get this on my pixel 6.
Is anyone else experiencing this?
Thanks,
RJR
Not here, tried a lot of calls (i use a lot the phone for work) and nothing, audio quality in-call is perfect. Sometimes those problems are on the other side and not ours. Do you have this with every call?
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
call quality has been superb for me via US Mobile.
No issues here with Cricket Wireless as my carrier.
Call quality has been great on both Tello and SafeLink.
rrusek said:
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
Click to expand...
Click to collapse
is it one particular caller or multiple?
rrusek said:
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
Click to expand...
Click to collapse
Its more data efficient to take the "silent" times and actually just transmit silence (a long line of "0"'s).
I've had several calls, and all were crystal clear. So much so I think I'm on a land line. Not sure what network you use, but that may have something to do with it. Also what signal you're using at the time (5G, LTE, Wi-Fi calling, etc).
I have been reading up on this and it seems that what I am hearing is called comfort noise when the other party is speaking. It is most prevalent when the volume is set all the way down.
I am trying to find out if my pixel is defected or if everyone is hearing the same same thing since this was not the case with my Pixel 6.
RJR
rrusek said:
I have been reading up on this and it seems that what I am hearing is called comfort noise when the other party is speaking. It is most prevalent when the volume is set all the way down.
I am trying to find out if my pixel is defected or if everyone is hearing the same same thing since this was not the case with my Pixel 6.
RJR
Click to expand...
Click to collapse
did you get any progress with diagnosing?
i have the same issue. a hissing noise on-top of the caller voice, that reduces to crackles when the other side is not speaking. its with multiple callers on the same network. it happens with or without wifi calling. on regular calls using the phone app and on calls using telegram or whatsapp. i tried on 4g and 3g. it starts hissing in while making the calling sound, that means its something in the hardware. the device is rooted, and "converted" to GVU6C (global) model from G03Z5 (japan) using an alteration of the init file and also installed VOLTE module and enabled 5G using an app called network signal guru.
AJ205 said:
did you get any progress with diagnosing?
i have the same issue. a hissing noise on-top of the caller voice, that reduces to crackles when the other side is not speaking. its with multiple callers on the same network. it happens with or without wifi calling. on regular calls using the phone app and on calls using telegram or whatsapp. it starts hissing in while making the calling sound, that means its something iin the hardware. the device is rooted, and "converted" to GVU6C (global) model from G03Z5 (japan) using an alteration of the init file and also installed VOLTE module and enabled 5G using an app called network signal guru.
Click to expand...
Click to collapse
Unfortunately, I ended having the call speaker (top) replaced. Did not cost anything since it was under warranty. Depending on your service center it is usually a one-day repair.
rrusek said:
Unfortunately, I ended having the call speaker (top) replaced. Did not cost anything since it was under warranty. Depending on your service center it is usually a one-day repair.
Click to expand...
Click to collapse
i found this on google support. it seems like a common issue. thats a shame. I'll have to try my luck with the importer in my country because there is no official support for google devices. fml.
I faced a different kind of issue. Every 2/10 calls i hear some sort of clicking noise In my phone earpiece. It disappears after a few seconds but it happens sometimes. I got scared when it started happening the first few times. I think this issue appeared after the November update. Anyone else faced this?
AJ205 said:
i found this on google support. it seems like a common issue. thats a shame. I'll have to try my luck with the importer in my country because there is no official support for google devices. fml.
Click to expand...
Click to collapse
I'm not seeing this as a common issue but merely a few users. Support told them to either return the device or get it fixed. Returning after the 15 day period is unfortunate because you'll get sent a refurb. However, if it's noticed before 15 days after receipt then you can return it, get your money back and then buy another new device. I believe the return period for hardware related issues should be at least 30 days but that doesn't seem like it's in the cards. In your case without support I'm not sure there is anything you can do other than get it fixed which is a bummer. My call quality has been stellar as others here have said so I hope you and the OP can get this resolved.

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