[Q] Should I ask for a replacement? And another Q. - One (M7) Q&A, Help & Troubleshooting

So! Today my One arrived. I love it, it's a *huge* upgrade to my previous phone (iP4) and I'm loving Android so far.
But. It's not perfect.
I don't have a lens that'll show the problems, unfortunately. I could really do with investing in a macro lens or something!
So, for now, y'all will have to make do with some imagination and a poorly photoshopped stock image of the One.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Green = Some of the white plastic down the left side is bulging out. By approximately 0.25mm (I know, I can't believe I actually measured it either), it's enough to slide a fingernail between the plastic and the screen's bezel.
Red = Backlight from capacitive buttons is leaking through where the bezel joins the screen.
As for my other question, how do HTC returns 'work'? Is it via a prepaid delivery to HTC or do you have to pay postage etc?

How did you get your phone. My carrier (three uk) are good, getting my 4th replacement tomorrow, you give the faulty phone to the courier that delivers it's replacement.
Sent from my HTC One using xda app-developers app

Jme369 said:
How did you get your phone. My carrier (three uk) are good, getting my 4th replacement tomorrow, you give the faulty phone to the courier that delivers it's replacement.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I got mine online, from a store called flubit.com, I've emailed them to ask who their supplier is. It's the supplier who I'd return it to.
I'm guessing it might be P4U, but I'll have to wait for an email from the guys at Flubit.
Thanks for answering the question re: the courier btw!

This can be closed now; ParcelFarce are coming to pick up my faulty unit on Monday, and I'll be getting the replacement around the 19th-25th.
While I wait for them to pick it up, I'll continue playing with my HTC One.
I'm loving it so far, it's an amazing phone. Albeit a slightly faulty one. ^^;

Related

problem with back cover

Hello. i have got my ace for about 3 weeks. Last week i ve noticed that my black back panel of phone is not good adhering in one corner and it makes not very comfortable sound if i push it softly with my hand in some situations. it is mostly noticible when i hold the phone in one hand. i m not aware that i wasn t careful when i put off and put on the cover. Is this thing under my warranty?
Is this thing under my warranty?
It would make sense if it was since even the backpanel is a part of the actual phone itself.
I experienced some creak-sound after accidently dropping the phone, so if it occurred after dropping the phone, technically you shouldnt get any compensation but you could just tell 'em that it was like that from the start.
Thanks, i will see my seller. I hope they will change it, because this really wasn't my fault.
So answer of customer centre was, that they will send the phone somewhere and if it is only back cover problem it will be replaced soon. but i don t get why they need tho whole phone in this case. I don t know if it is worth trying if i can have my phone back in one week but also in one month. Especially when i have also second white cover.
Not worth the whole process. What they will do with the phone is to check where to problem dwells. It might be that the phone got cracked/damaged, or it might simply be the backcover that got damaged somewhere.
Either way you'll end up wasting time.
If you check out this thread ull find a link to buy a new cover from ebay (only 6$), there is a black one for sale as well from the same seller, bought 1 black and 1 white from the seller, 100% satisfied with the covers.
But since you have a 2nd one already, if you dont mind it being white, just use it!
Wasn't there two back panels in your package? If so, try on the other cover.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Haha I have this problem too but with my clip on case I can't feel it
Sent from my new GT-S5830 using XDA App
silicon case is much better than back cover.
Jaunzems said:
Wasn't there two back panels in your package? If so, try on the other cover.
Click to expand...
Click to collapse
Not all markets included the white backpanel.
yes i used white panel, but i like the black one more. my seller sent me to samsung service centre if i want to try repair/change quicker. however i was told there that the stuff like this and under warranty have to be sent with whole phone. so i asked how much cost the new black panel. it is 3 euros and some cents. i think it is good price so i have ordered one.
i only had one backpanel by my ace
Sent from my GT-S5830 using xda premium

Kobo cover works

Picked this up today at my local Chapters store for $20. I just needed something for when travelling and don't have time to wait for an eBay or Amazon order to cross the border before my next trip.
It's not bad, fits in easily enough (thanks HUGE N7 bezel, you actually came in handy!). It also has a nice feel (different than most PU), and all the ports/buttons are usable while in the cover (though watch the top right strap, it can hit the power button).
Flap folds flat on the back if you want to use it in the case, and the N7 goes in and out of it quickly which is cool with me as this is just to protect it while in a bag, when actually using the N7 it'll come out of the case.
This is the NY Times model that comes in several different styles (I picked the most bland), and there are even nicer ones available if you want to drop more coin but at that point you're better off getting something actually made for the N7.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Isn't that case made by verso????
Sent from my HTC Sensation 4G using xda app-developers app
bustinstugots24 said:
Isn't that case made by verso????
Sent from my HTC Sensation 4G using xda app-developers app
Click to expand...
Click to collapse
Yep.
Croak said:
Yep.
Click to expand...
Click to collapse
Nice pick up!
I saw something similar on Amazon from Marware for the Kindle. Also priced at $20.
See this case would be perfect for my wife if they didn't use elastic bands to hold it in, why is it so hard to find something like this that is just a little more industrial (has clips rather than bands)....ugh, the search continues, however this is pretty cheap and my wife might be willing to go with it, would be nice if it was a little smaller to fit the n7, just that much better, but beggars can't be choosers right?

? Possible White Nexus 4 @ Carphone Warehouse? UK

I went into my local CPW yesterday to ask about the availability of the N4 this week, the girl I spoke to looked it up (big screen flashing up warning NOT to give customers any info and to keep stock in the back etc)
I asked if she could look up the price for SIM fee and she tried another approach, searching on the system for lg nexus 4, a simple screen popped up with the price for 2 nexus 4's.... now, unless my eyes deceived me, I saw one for "nexus 4" and one for "nexus 4 White" (both said £389.99 or similar)
Obviously as I wasn't looking for that info it didn't really sink in until a moment or two later so by that time the screen had been closed etc.... just wondering if anyone had seen anything similar? I don't want to cause any undue excitement, pant wetting etc but surely it's not beyond the realms of possibility? I had a quick search but couldn't see any mention of it...
Anybody? Maybe the o2 exclusivity thing has the white one as part of it?
I hate white phones so not interested, but one of you lot might be into it!
We will find out tomorrow I suppose, but you heard it here first eh!
(....probably been old news for a while or complete rubbish so slinks off to cry....)
Sent from my Nexus 7 using xda app-developers app
Yeah there was a picture on Twitter a while back showing a CPW display that had both black and white options on it.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
TheVerge
Ah, it's right enough then... I thought for a second I'd imagined it. I read that article too, must have been before the update with the white option.
Sorry for the pointless post then!
Cheers
Sent from my Nexus 7 using xda app-developers app
£390.... might as well buy from Google.
Venekor said:
£390.... might as well buy from Google.
Click to expand...
Click to collapse
Strange we haven't heard anything official from either Google or LG about it... Wonder how it looks, as my Gnex is the white version.
Please continue discussion here
White Nexus 4
Closed

Missing 1 pogo pin. PIC inside.

{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Got the Nexus 7 when first came out, had to be replaced because it was faulty and as soon I got this I put it inside a case and never seen the back of it again. Until today.
Never dropped it or opened it. I would like to get a pogo pin dock for it.
Has anyone seen anything like it?
Bought it from tesco UK, who should I contact for warranty?
Thanks
Sent from my Nexus 4 using Tapatalk 2
It's time for another replacement if you in fact want a pogo dock for it.
RMA, my friend, RMA.
[It makes me laugh. A lot.]
Yea RMA bro.
That being said, lol at the hole.
Beamed from my Maguro.
Bought it from tesco UK, who should I contact for warranty?
All your legal rights are against the retailer.
Sucks. Contact the retailer you bought it from.
Practical question: is there a POGO dock for this available? ...
Sent from my HTC Amaze 4G using xda app-developers app
peterk-1 said:
Bought it from tesco UK, who should I contact for warranty?
All your legal rights are against the retailer.
Click to expand...
Click to collapse
If you want it sorted quickly, exchange it at the tesco direct collection desk (Tesco Extra stores). This is what I did and was hassle free.
At least here in the states local Walmart stores normally has a 15 day return policy. Besides Christmas time when they extend that time frame.
I am not sure how the return policies work in the UK. But if you are within the days they allow you to return an item. You should be able to exchange the device for new one.
If you are past the time they allow you to return an item. You have no choice but to send in the device under RMA.
If you bought the device through google you have to ask them for replacement. If you bought the device through a retail store you'll have to ask a Asus for replacement.
I hope this answers your question.
Sent from my Nexus 7
You made me take mine out of the case and look at it
Sent from my Nexus 7 using Tapatalk 2

Safest place to buy a Nexus 6 .. !?

Guys i already own a Nexus 6 but i am sad about a 'defected screen issue' black bar appears on the screen on darkish grey backgrounds , i really love this phone alot and im thinking of ordering another one to get rid of this screen issue..
so i want to know what is the best place to buy it ? i order them online cause we dont have Nexus phones where i live (middle east).
i had mine (32gig edition) purchased off amazon for 349, 400$ in total with shipping.
here is the picture of the actual problem, would you guys suggest me to keep it ..? but its difficult for me to deal with , to be limited to white and pitch black themes only really kills it for me :/ (cause on white and pitch black, i dont notice the bar at all)
here is the picture
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
( To all those that use the CM/Layer theme engines , could you please try using a grey theme and closely focus your eyes on the screen and look if you can see some darkish gradient patches?! ) Appreciated. going abit too much OCD on this problem of mine, sorry for the hassle guys !
overall i would love to keep this Beast "wouldnt want to sell and put 100$ on top just to be able to order it again, thats too much of a hassle"
I've never priced it but do you have phone repair shops there? probably cheaper than a replacement phone. If not Amazon is fine just make sure it's from a reputable seller with good feedback.
snatale1 said:
I've never priced it but do you have phone repair shops there? probably cheaper than a replacement phone. If not Amazon is fine just make sure it's from a reputable seller with good feedback.
Click to expand...
Click to collapse
well we do have phone repair shops here, but i dont know if they would be able to fix it, i am afraid they would completely destroy the screen xD but i dunno, i will ask around i guess.. we do have some pros. but im not sure if they can fix this kind of issue.
http://m.ebay.com/itm/201441516709?...23&_trksid=p2141725.c100338.m3726&_mwBanner=1
Sent from my Nexus 6 using XDA Free mobile app

Categories

Resources