I wasn't eligible for a upgrade so I had no problem paying for retail for my SG4. Went to a Sprint store and told the rep I wanted to by the SG4, I'm not eligible for a upgrade and had no problem paying the retail price.
He straight up told me he couldn't sell me the phone, because the store would lose money on it! I asked him to repeat that and asked to talk to the store manager and he said that policy is set by the store manager.
So I left, went to my car and called Sprint corporate. They suggested I call the store manager ask for their name and their regional manager's contact info. I did and of course that changed the store manager's tune, she said the rep was new and wasn't properly trained blah blah blah.
And sold me the phone. Thankfully I didn't get crap or have any issues activating with my Sero plan.
But it really annoys me how bad the customer service in Sprint stores have become. It appears they are too concerned about profit; activating new contracts, selling additional services, and getting you to buy over priced accessories, than actually caring about existing customers that don't fit their own needs.
BamAlmighty said:
I wasn't eligible for a upgrade so I had no problem paying for retail for my SG4. Went to a Sprint store and told the rep I wanted to by the SG4, I'm not eligible for a upgrade and had no problem paying the retail price.
He straight up told me he couldn't sell me the phone, because the store would lose money on it! I asked him to repeat that and asked to talk to the store manager and he said that policy is set by the store manager.
So I left, went to my car and called Sprint corporate. They suggested I call the store manager ask for their name and their regional manager's contact info. I did and of course that changed the store manager's tune, she said the rep was new and wasn't properly trained blah blah blah.
And sold me the phone. Thankfully I didn't crap or have any issues activating with my Sero plan.
But it really annoys me how bad the customer service in Sprint stores have become. It appears they are too concerned about profit; activating new contracts, selling additional services, and getting you to buy over priced accessories, than actually caring about existing customers that don't fit their own needs.
Click to expand...
Click to collapse
How the hell are they losing money selling a device full price at a huge markup
Sent from my SPH-L720 using xda premium
I asked the store manager that and she said that while she wasn't accusing me directly, it could be shady that I was buying the phone like that and could be doing it only to return it a few days later or to try and sell it elsewhere for a profit.
The original rep's response was he couldn't make any profit on me... since he wouldn't get the same "quota" for activating a new line.
It shouldn't matter what you want to do with it. Especially if you are activating in store, your chance to make a profit drops. Plus, the Sprint version has not fallen into a shortage, and every one I've seen on craigslist is just retail cost. I'd find another store, don't give them your money
Sent from my SPH-L720 using xda premium
I'm guessing that it's a commission issue driving this. Sprint makes money on contracts and selling a phone not attached to a contract probably doesn't count as a "sale" to the store.
Sent from my SPH-L720 using Tapatalk 2
It would be interesting to know if this was a true Sprint owned store or one of their subcontractors that appear to be Sprint stores.
I have had this happen to me twice, once when buying the One at one sprint location and a gs4 at another location. Sprint is in the business of selling services and they use phones to accomplish that. Most of their profit is in contract sales not phone sales. I highly doubt that sprint or any other carrier for that matter is making any money by selling a phone at regular price without selling the services attached to it. Also for those that think there is a huge mark up on phones, I really don't think there is. Now there may be a huge mark up from the OEM to the carrier(The OEM's have no other way of making money other than actual phone sales) but it can't be that much if any from the carrier to the customer. The mark up would come in the form of what you pay for monthly services, thats why they can sell a phone at a loss if you sign a two year agreement.
Best Buy sells most cell phones for 150$ more outright. $599 at sprint vs $749 at best buy. Sprint probably is at a slight lost selling it at $599. I think it's kind of like Microsoft and Sony do with their XBOX and PLAYSTATION. They sell the console at a loss but make up for it in games. For Sprint it would be the service.
This happened to my girlfriend when she went to buy the htc one outright and she wasn't up for an upgrade yet. The rep told her the exact same thing that they wouldn't "profit" off that sale which makes absolutely no sense seeing as these phones are way overpriced msrp...
It's disappointing seeing how a company treats a loyal customer (she's been with them for 5 years) like that.
T-Mobile wasn't like that at all when I was under their service. Sprint should stop "training" these reps to only make profit and start teaching them to make their customers happy which will turn into profit in the end.
Sent from my SPH-L720 using Tapatalk 2
---------- Post added at 03:59 AM ---------- Previous post was at 03:56 AM ----------
grad20_09 said:
Best Buy sells most cell phones for 150$ more outright. $599 at sprint vs $749 at best buy. Sprint probably is at a slight lost selling it at $599. I think it's kind of like Microsoft and Sony do with their XBOX and PLAYSTATION. They sell the console at a loss but make up for it in games. For Sprint it would be the service.
Click to expand...
Click to collapse
If you think about it what is in these devices that make them worth $600+?
You can buy a laptop that has much more powerful hardware for that price.
Sent from my SPH-L720 using Tapatalk 2
nemesis93 said:
This happened to my girlfriend when she went to buy the htc one outright and she wasn't up for an upgrade yet. The rep told her the exact same thing that they wouldn't "profit" off that sale which makes absolutely no sense seeing as these phones are way overpriced msrp...
It's disappointing seeing how a company treats a loyal customer (she's been with them for 5 years) like that.
T-Mobile wasn't like that at all when I was under their service. Sprint should stop "training" these reps to only make profit and start teaching them to make their customers happy which will turn into profit in the end.
Sent from my SPH-L720 using Tapatalk 2
---------- Post added at 03:59 AM ---------- Previous post was at 03:56 AM ----------
If you think about it what is in these devices that make them worth $600+?
You can buy a laptop that has much more powerful hardware for that price.
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
You are paying for the size. 15.4/16inch laptops are the norm. If you go bigger you pay more. If you go smaller, you pay more. We pay for them to fit it in a smaller package, with low power consumption. In addition, this has a higher resolution than most laptops that you can buy for 750. Also has many more sensors than a laptop does.
maxnix said:
It would be interesting to know if this was a true Sprint owned store or one of their subcontractors that appear to be Sprint stores.
Click to expand...
Click to collapse
It was a Sprint Corporate store.
i guess this is why it helps to know the managers in the stores. thats pretty unfortunate and i would just go find one in the classifieds. fortunately my buddys father in law is the general manager and i worked with the assistant manager for several years elsewhere so i dont get this kind of BS.
grad20_09 said:
Best Buy sells most cell phones for 150$ more outright. $599 at sprint vs $749 at best buy. Sprint probably is at a slight lost selling it at $599. I think it's kind of like Microsoft and Sony do with their XBOX and PLAYSTATION. They sell the console at a loss but make up for it in games. For Sprint it would be the service.
Click to expand...
Click to collapse
While this logic is mostly true they're failing to account for the fact that not selling someone a phone outright (on their service) encourages them to look elsewhere.
Their play might not have been a "+1" on their report for sales for that day, but if it were me running the store I'd be more worried about the lost customer over the course of a year.
I had a very similar experience when buying the Nexus S 4g the day it came out. It's not a large reason but one of the reasons I left Sprint. Definitely didn't make me feel warm and fuzzy about doing business with a company.
nemesis93 said:
This happened to my girlfriend when she went to buy the htc one outright and she wasn't up for an upgrade yet. The rep told her the exact same thing that they wouldn't "profit" off that sale which makes absolutely no sense seeing as these phones are way overpriced msrp...
It's disappointing seeing how a company treats a loyal customer (she's been with them for 5 years) like that.
T-Mobile wasn't like that at all when I was under their service. Sprint should stop "training" these reps to only make profit and start teaching them to make their customers happy which will turn into profit in the end.
Sent from my SPH-L720 using Tapatalk 2
---------- Post added at 03:59 AM ---------- Previous post was at 03:56 AM ----------
If you think about it what is in these devices that make them worth $600+?
You can buy a laptop that has much more powerful hardware for that price.
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
snowmanwithahat said:
While this logic is mostly true they're failing to account for the fact that not selling someone a phone outright (on their service) encourages them to look elsewhere.
Their play might not have been a "+1" on their report for sales for that day, but if it were me running the store I'd be more worried about the lost customer over the course of a year.
I had a very similar experience when buying the Nexus S 4g the day it came out. It's not a large reason but one of the reasons I left Sprint. Definitely didn't make me feel warm and fuzzy about doing business with a company.
Click to expand...
Click to collapse
I actually ran into the problem at a Best Buy, the one closest to my house. I called to see if they had them in stock, they had 9. I drove up there and first they can't touch my account because i have an EPRP account. Then, I tell them i want to buy it outright. I told them I wanted to price match Sprint outright price, they can't do it. Then I tell them fine i'll pay full price. They go and get their BBY Mobile manager and tell me they can't sell it to me because the phone is too new and they can't sell them outright until they have stable inventory, he said they only have like two white ones. I had just called minutes before going there and they had 9 black ones for Sprint.
I went up the road about 8 miles to another BBY, bought it there outright. They also said they can't price match "contract phones", however I don't think that's correct( They said it's a new policy) I bought my Note 2 and an IPhone 5 outright in November of last year and had them both price-matched.
I'm calling corporate to see what they say about the price-matching. Worst case scenario, I return it all. I've got thirty days. I think their price-matching policy might change when I attempt to return the 2 yr insurance policy and the phone together totaling right at a grand.
To make it even better, I'm going to attempt it at the first store who wouldn't sell it to me in the first place, so that they take the hit. I used to work at Best Buy, and that is not the way to treat a customer willing to buy a phone outright full price.
This seems to be the case with the sprint stores around my area as well. More interested in the "commission" rather than the actual customer service. I have to drive out of my way to a different sprint store further from where I live, because the ones in my area have gone to crap in terms of customer service.
Sent from my SPH-L720 using Tapatalk 2
BamAlmighty said:
I wasn't eligible for a upgrade so I had no problem paying for retail for my SG4. Went to a Sprint store and told the rep I wanted to by the SG4, I'm not eligible for a upgrade and had no problem paying the retail price.
He straight up told me he couldn't sell me the phone, because the store would lose money on it! I asked him to repeat that and asked to talk to the store manager and he said that policy is set by the store manager.
So I left, went to my car and called Sprint corporate. They suggested I call the store manager ask for their name and their regional manager's contact info. I did and of course that changed the store manager's tune, she said the rep was new and wasn't properly trained blah blah blah.
And sold me the phone. Thankfully I didn't get crap or have any issues activating with my Sero plan.
But it really annoys me how bad the customer service in Sprint stores have become. It appears they are too concerned about profit; activating new contracts, selling additional services, and getting you to buy over priced accessories, than actually caring about existing customers that don't fit their own needs.
Click to expand...
Click to collapse
Was the store a Corp store or third party? Some of the third party stores might say that but I have never heard of a Corp store doing it. In fact when I went in to get mine I was told it was 2 days before I was due for an upgrade, I hadn't realized it. They said to upgrade before my date it would be $100. So I bought it out right, and they did not say a thing. Did not have to renew my contract.
Sent from my SPH-L720 using Xparent Cyan Tapatalk 2
I went into a corporate store this weekend hoping they would match Neweggs upgrade price (199.99) they wouldn't even consider it. Went to the Best Buy down the street and they matched it without any question.
onehitch said:
I went into a corporate store this weekend hoping they would match Neweggs upgrade price (199.99) they wouldn't even consider it. Went to the Best Buy down the street and they matched it without any question.
Click to expand...
Click to collapse
Sounds like you lucked out. BB's official policy is that they do not price match "contract phones." This change in policy was done back in March. Obviously, not every store seems to be following this. Two separate local BBs correctly rejected my Newegg price match request.
Marty said:
Sounds like you lucked out. BB's official policy is that they do not price match "contract phones." This change in policy was done back in March. Obviously, not every store seems to be following this. Two separate local BBs correctly rejected my Newegg price match request.
Click to expand...
Click to collapse
I actually ended up going to two different stores because the first one was out of stock, neither had a problem when I asked to match. The guy in the first store didn't know what newegg was and had to ask a manager if they matched to them.
Emailing Sprint's executive office seemed to get their attention, I missed their call, but they left a message saying they would like to talk to me about my experience.
How would any of you approach this? Is it worth asking for a credit for them jerking me around and wasting my afternoon? I am pretty much done with Sprint retail at this point. The only thing keeping me around is SERO and having useable LTE now.
Related
Hey guys just a heads up. I was over in the Skyrocket forums and saw some people calling up customer service to get credits put on thier bill for the $100 price different between LTE markets and non-LTE markets. So I decided to try while I didn't get the full $100 credit I ended up getting $75 bill credit. Mind you I only originally paid $125 for mine as I was paying the price difference between the Atrix and the Vivid(used my friends upgrade and gave him my Atrix).
Noodles5666 said:
Hey guys just a heads up. I was over in the Skyrocket forums and saw some people calling up customer service to get credits put on thier bill for the $100 price different between LTE markets and non-LTE markets. So I decided to try while I didn't get the full $100 credit I ended up getting $75 bill credit. Mind you I only originally paid $125 for mine as I was paying the price difference between the Atrix and the Vivid(used my friends upgrade and gave him my Atrix).
Click to expand...
Click to collapse
I upgraded the same way as you. How did you get that to work calling in since you didn't purchase it on your account?
I guess they just looked at my account and saw a Vivid and seeing as it was a non-COR store they couldn't look up a reciept.
What did you tell them? I called and they said they don't do price matching against the store. I guess I could tell them I bought it online, but I'm pretty sure they can check that I bought it in-store.
htcvividnoob said:
What did you tell them? I called and they said they don't do price matching against the store. I guess I could tell them I bought it online, but I'm pretty sure they can check that I bought it in-store.
Click to expand...
Click to collapse
I told them that I find the practice of having 2 different prices on a device depending on where you are located is bunk. I could seriously just drop my service and go elsewhere...I'd rather pay the cancelation fee and move my family and friends with me. The NYC market is seriously only an hour away so I asked for the difference in a bill credit as my store was a dealer and would not help me out.
I got $50 credit only, but I guess is better than nothing . I told them I drove to California today and my friend got exactly the same phone this morning for $99. I kinda played fool and I told them that "even right now when I check online (presumably to be in California still) I see $99. How is possible they already discounted the device, not even after a week". They told me that zip/area code thing (that I've already knew about of course) but in the end he gave me $50 credit towards my account . I guess it also depends who rep you're talking to, got lucky maybe, talked to a guy.
Sent from my HTC Vivid via Tapatalk
I went to the AT&T store where I picked up my Vivid. They wouldn't give me the $100 difference, but they gave me $100 in accessories, so better than nothing.
People who are going to the Sprint store to upgrade to the HTC One should know there is an issue with the system that is preventing the phone from being seen as discount available. They had to call the Sprint National Service Center to put in a manual discount on the account. I was told there were multiple people who tried and had the same problem.
The reason I am posting this is that you shouldn't expect it to be a 5-10 minute upgrade. It took over an hour for me. Loving the phone, so it was worth it.
I got mine without any serious issue. Anytime she tried to print off a receipt her computer would crash. They used another and all was well.
I had no issues.. they didnt get the $100 off instand but manager just over wrote it .... in and out in 15 min before work. Also if u mention that u get extra $50 invoice (currently online only) credit for buisness accounts... they might put that in too. I got that as well.
Sent from my HTC ONE using xda app-developers app
forgive my ignorance what discount is this?
WW3 said:
I had no issues.. they didnt get the $100 off instand but manager just over wrote it .... in and out in 15 min before work. Also if u mention that u get extra $50 invoice (currently online only) credit for buisness accounts... they might put that in too. I got that as well.
Sent from my HTC ONE using xda app-developers app
Click to expand...
Click to collapse
that credit towards the business account ?
Yes, basically a fam account under a tax id. But the discount should still apply to any account with any monthly discount associated with it, ie student. The credit goes towards ur next bill... its still something making my phone only $50 without htc trade in.
http://sprint.p.delivery.net/m/p/nxt/dev/wdyw.asp
Enter any email ending with edu... and it will give u a coupon code SAVE50.... add the phone to cart and print the cart without actually ordering and take it to the store and they should take care of it.
I do have a pdf when it shiwed the htc one for 99.. let me know if u need it.
Sent from my HTC ONE using xda app-developers app
How much is it in stores with a upgrade?
Sent from my SPH-L710 using xda premium
lse4 said:
How much is it in stores with a upgrade?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
It's $199.99 but if he's correct then you can get it with that extra $50 off at $149.99. There's no way to get an upgrade with the phone only costing $50 without the HTC Trade in. If so the Sprint store is only 1/4 mile from my work and Im heading over to buy mine and then Ill cancel it with Newegg.
I'm just looking for the cheapest price, though I don't want to wait an entire week so that's why I chose the Newegg method. Lucky enough for me, I dont have to pay the 36 activation fee. Thank you, Sprint business account.
toxicfumes22 said:
It's $199.99 but if he's correct then you can get it with that extra $50 off at $149.99. There's no way to get an upgrade with the phone only costing $50 without the HTC Trade in. If so the Sprint store is only 1/4 mile from my work and Im heading over to buy mine and then Ill cancel it with Newegg.
I'm just looking for the cheapest price, though I don't want to wait an entire week so that's why I chose the Newegg method. Lucky enough for me, I dont have to pay the 36 activation fee. Thank you, Sprint business account.
Click to expand...
Click to collapse
the Save50 is what is being referred to it is a $50 credit applied to the account. But the $100 instant he is referring to and getting that as a transaction override instore is of even more significance if he managed to get the phone at $99 like a new customer rather than the $199 thru Sprint.com upgrade screw..
I got a new line.. ported in a number... so yes the phone is $50 before htc trade in and -$50 If I do the trade in.
Sent from my HTC ONE using xda app-developers app
WW3 said:
I got a new line.. ported in a number... so yes the phone is $50 before htc trade in and -$50 If I do the trade in.
Sent from my HTC ONE using xda app-developers app
Click to expand...
Click to collapse
ok new line
$450 instant saving? so the phone is only 99.99? not the 199.99? is it cheaper for business account?
Tried it but when I entered the promo code it said "The promotional code does not apply to any items in your shopping cart. Check the code and try again"
Any idea?
EDIT* Looks like it doesn't work for upgrades.
bummer, sprint sure treat loyal customers pretty well don't they
I went in to the Sprint store this morning to pick up my preorder and I would say I had a very pleasant experience. I dont know if this was the $50 discount spoke about earlier, but without saying anything, the phone rang up at $149. I am upgrading 3 months early, so I paid a $100 UpgradeNow fee. I traded in my Epic Touch 4G for $75 and had the $50 Sprint gift card that I had to buy to hold my preorder, so all in all, I paid $139 in store today. Not too shabby for being impatient and wanting to get rid of my Samsung as quick as possible.
Also, she got my gmail address because she said they were going to send me a $25 Google Play Store card. Nice little bonus :good:
I went to a Sprint store earlier this morning. They had no dummy phones to look at, they had no phones to sell, and they also had no idea that the phone was even released today. (I'm guessing it wasn't a corporate store, but you wouldn't know from looking at it (it's just south of Houston, TX.).
I told them "Well, I know Best Buy has them; I just didn't want to drive all the way over there...".
He said "Well, I'm sure they DON'T, otherwise we would at least have a shipment scheduled or something."
20 minutes later, I was doing the paperwork at BB, with my slick new One in my hands...(It was 199+ tax on a line that was eligible for an upgrade.).
How do these so-called "Sprint" stores even manage to get any business if they literally have no idea of a device's existence on a release day?
Anyway, I'm happy as a clam with my white one, FWIW.
I have and probably will keep my Note 2, just to have, and to mess around with different Roms, and also for its screen size, but this One will definitely be my daily driver. The difference in the builds/the quality of the devices is like night and day.
yourbrotherrex said:
I went to a Sprint store earlier this morning. They had no dummy phones to look at, they had no phones to sell, and they also had no idea that the phone was even released today. (I'm guessing it wasn't a corporate store, but you wouldn't know from looking at it (it's just south of Houston, TX.).
I told them "Well, I know Best Buy has them; I just didn't want to drive all the way over there...".
He said "Well, I'm sure they DON'T, otherwise we would at least have a shipment scheduled or something."
20 minutes later, I was doing the paperwork at BB, with my slick new One in my hands...(It was 199+ tax on a line that was eligible for an upgrade.).
How do these so-called "Sprint" stores even manage to get any business if they literally have no idea of a device's existence on a release day?
Anyway, I'm happy as a clam with my white one, FWIW.
I have and probably will keep my Note 2, just to have, and to mess around with different Roms, and also for its screen size, but this One will definitely be my daily driver. The difference in the builds/the quality of the devices is like night and day.
Click to expand...
Click to collapse
/must hold out
.*arrgh*
:silly::silly:
You guys don't even want to hear my story. So I pre ordered from Lets Talk like some of you may have. I get the notification that it won't be here till sometime next week, so I'm like "OK I'll cancel it" as my local store had some in stock. Cancelled it. Went in this morning to a store right when the doors open. They pull up my account and say there's no upgrade for me. So I end up calling Lets Talk to verify if my order had been cancelled. Lets just say that I've been calling Lets Talk and Sprint from 9am-1pm trying to figure out wtf was going on. I finally decide to call Lets Talk one more time. The rep I spoke to said that the order was cancelled when the item was in activation and picking, so they had to manually deactivate the device. Around 130pm when I'm about to leave I receive a call back from Lets Talk saying the upgrade has been reset. Just to make sure I called Sprint customer service and the local Sprint store just to double check that the upgrade was there. Indeed it was so I rushed to pick it up as I had to be at work at 220pm. Got my phone opened it at work and that's my CRAZY CRAZY story. I hope none of you guys had to go through any of that.
Sent from my HTCONE using xda app-developers app
I just went to a sprint store around where I'm at for the weekend and they didn't wanna sell me the phone out right :banghead:
Sent from my SPH-L710 using xda premium
jmlott said:
I went in to the Sprint store this morning to pick up my preorder and I would say I had a very pleasant experience. I dont know if this was the $50 discount spoke about earlier, but without saying anything, the phone rang up at $149. I am upgrading 3 months early, so I paid a $100 UpgradeNow fee. I traded in my Epic Touch 4G for $75 and had the $50 Sprint gift card that I had to buy to hold my preorder, so all in all, I paid $139 in store today. Not too shabby for being impatient and wanting to get rid of my Samsung as quick as possible.
Also, she got my gmail address because she said they were going to send me a $25 Google Play Store card. Nice little bonus :good:
Click to expand...
Click to collapse
wtf? my upgrade is July 1 and I was told I have to pay $175 to upgrade now.............how did you manage this? who did you talk to?
My friend told me that at radioshack they are giving away $50 google play credits with the purchase of an htc one. I have been unable to confirm this myself through the internet. Can anyone tell me if you can, and would it be worth it to buy through radioshack? I am a sprint customer whos 2 year agreement ended and now I am eligible for an upgrade.
Yes they do I work for RadioShack
That's where I got my phone. Just use the code on the receipt in the Google play menu redeem.
Sent from my HTC ONE using XDA premium
Nice, thanks, do you know of any downside to buying it through radioshack? It would be really cool to get that play store credit, but if there's some secret warranty that I don't get when purchased through radioshack, I may have to think this over and decide which is more important to me.
Also, would I have to pay the $36 activation fee as well to be able to activate it? I know if you buy it from the sprint online store it is free.
I was put on a call back list about this but never got a call back. Might just do this tomorrow
Sent from my HTCONE using xda app-developers app
Radioshack is generally better to go through. I see no negatives. Unless your prone to lose your phone. Which.. I don't see how you can be that irresponsible. Lol. Radioshack is better. I also work there and am just waiting for the Black one to become available
Shifted from the bottom of the rabbit hole
The black one is only available through D2U. Has to be shipped. I don't even know if sprint will get it in stores. And just call sprint they may wave the activation fee.
Sent from my HTC ONE using XDA premium
Quick question to my fellow radioshack employees. Now, how are you guys getting the phone? Off contract or with an employee line? I have the GS3 thru the sprint employee line, and i was wondering about how i could get the One over at At&t's employee line.
You'd have to ask your rep.. I got mine though a normal consumer line. So yes I paid $200 but got the Google play credit
Sent from my HTC ONE using XDA premium
Maybe a Shack employee can answer...since the usual 'Find in a store near you' function on the site doesn't appear to be available for these, if I call or visit a store are you able to view store stock at nearby locations? I know you can on other items, but wondered about these specifically.
starcastic said:
Maybe a Shack employee can answer...since the usual 'Find in a store near you' function on the site doesn't appear to be available for these, if I call or visit a store are you able to view store stock at nearby locations? I know you can on other items, but wondered about these specifically.
Click to expand...
Click to collapse
Yes. Any store can use something called the product portal to find where a device is. The stores can also ship devices between stores at no charge to you.
Shifted from the bottom of the rabbit hole
---------- Post added at 09:33 AM ---------- Previous post was at 09:31 AM ----------
I have 2 lines. One is a sprint employee and one is a government discount account. Both sprint. I used to date about 50g of data (screen shots to prove it) so I can't go to any other carrier unless I want to be throttled or charged big money. Lol
Shifted from the bottom of the rabbit hole
Great, I was hoping that was the case but just wanted to verify. Hmm, now I have to drive to a few storse AND see how much they're going to charge me for an outright purchase...
Thanks everyone, can anyone confirm I will be able to waive the $36 activation fee through this? If so, how should I go about talking to the sprint support to have them waive it, what to say, etc.?
grandboy3000 said:
My friend told me that at radioshack they are giving away $50 google play credits with the purchase of an htc one. I have been unable to confirm this myself through the internet. Can anyone tell me if you can, and would it be worth it to buy through radioshack? I am a sprint customer whos 2 year agreement ended and now I am eligible for an upgrade.
Click to expand...
Click to collapse
Get your upgrade and do the landline and you only pay a hundred bucks
Sent from my rooted unlocked rommed HTC One, on the Sprint network.
So how would I get sprint to waive the $36 activation fee?
Anyone? I want to buy the phone this weekend but I need to not have to pay the activation fee.
grandboy3000 said:
Anyone? I want to buy the phone this weekend but I need to not have to pay the activation fee.
Click to expand...
Click to collapse
Call them....
Shifted from the bottom of the rabbit hole
Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
Sent from my SPH-L720 using xda app-developers app
HeyItsRyan said:
Here's some insider info from everyone's favorite Sprint guy.
Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
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I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
That great
neonsector said:
I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
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50 dollars for an htc1.....still too much...lol but thats great info thanks for passing it on.:laugh:
Originally Posted by HeyItsRyan
Here's some insider info from everyone's favorite Sprint guy.
Just read today that on 7/19 sprint will be doing BOGO on Galaxy S3 and S4.
Offer valid on new accounts and upgrade eligible lines. So you buy one S4 at regular price and get a second one Free!
Sent from my SPH-L720 using xda app-developers app
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I am sure amazon and every other retailer on line will smash that deal, they will would probably offer it for 100 or so.
Same with the htc one, sprint dropped the price to 200, and amazon has it for 50 dollars now..
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Yea but sprint doesn't compete with online retailers. Most companies can't.
And the HTC one has always been 200 since the day it was released.
But there are ways a new customer can get an HTC one or S4 completely free.
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Best buy always has various great deals the one for the HTC One is good right now. $99 for the One trade in your old phone and put the amount toward the One and get a $50 gift card for Best Buy. The S4 had a deal a week ago. I will never buy from anywhere but Best Buy from now on and the last place would be from Sprint. They screw me over on my data enough I don't need there ridiculous prices and activation fees and about 1/3 the price for trading in your phone as Best Buy.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
Best buy always has various great deals the one for the HTC One is good right now. $99 for the One trade in your old phone and put the amount toward the One and get a $50 gift card for Best Buy. The S4 had a deal a week ago. I will never buy from anywhere but Best Buy from now on and the last place would be from Sprint. They screw me over on my data enough I don't need there ridiculous prices and activation fees and about 1/3 the price for trading in your phone as Best Buy.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
Hey Ryan, do you think you could explain how this deal works? Do we need two valid upgrade lines or can I walk in the store with my upgrade and walk out with two s4's?
asharm said:
Hey Ryan, do you think you could explain how this deal works? Do we need two valid upgrade lines or can I walk in the store with my upgrade and walk out with two s4's?
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Yes, you need two VALID lines. You must meet 1 of these 3 qualifications:
1) Be a new customer activating at least 2 new lines of service.
2) Be an upgrade eligible customer upgrading at least 2 new lines of service.
3) Be an upgrade eligible customer upgrading at least 1 line of service and adding at least 1 new line.
Any of those scenarios will qualify you for the BOGO offer.
HeyItsRyan said:
Yes, you need two VALID lines. You must meet 1 of these 3 qualifications:
1) Be a new customer activating at least 2 new lines of service.
2) Be an upgrade eligible customer upgrading at least 2 new lines of service.
3) Be an upgrade eligible customer upgrading at least 1 line of service and adding at least 1 new line.
Any of those scenarios will qualify you for the BOGO offer.
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Hmm..this sounds like a cool deal. I switched my line from ATT about 2 days ago. I was gonna wait till next month to switch my wife's line over to Sprint. But if they would let me get a free S4 for her considering I just started service a couple days ago, that'll be great. But I doubt they will go for it...but I'll definitely call and try to get this deal next week when its made public...
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plmiller0905 said:
Hmm..this sounds like a cool deal. I switched my line from ATT about 2 days ago. I was gonna wait till next month to switch my wife's line over to Sprint. But if they would let me get a free S4 for her considering I just started service a couple days ago, that'll be great. But I doubt they will go for it...but I'll definitely call and try to get this deal next week when its made public...
Sent from my SPH-L720 using Tapatalk 2
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Won't work. When the store processes the phone in SNAP, your line would be a service when it has to be a new or upgrade. So even IF the store personnel didn't know what they were doing and gave you the in-store credit, Sprint themselves would not pay the store back for the credit because the BOGO offer was done wrong.
The only way you can do this is if you add TWO more lines of service. Then just give the 3rd S4 to someone else or something.
HeyItsRyan said:
Won't work. When the store processes the phone in SNAP, your line would be a service when it has to be a new or upgrade. So even IF the store personnel didn't know what they were doing and gave you the in-store credit, Sprint themselves would not pay the store back for the credit because the BOGO offer was done wrong.
The only way you can do this is if you add TWO more lines of service. Then just give the 3rd S4 to someone else or something.
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If he just does it now it would be the same...considering he has ports he would get two s4's now for 199 either way. Doing it now would be the logical choice.
It could technically be done next week because he is within 14 days...but would be a pita to do AND keep his number
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HeyItsRyan said:
So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
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Buddy you got all the wrong information. I work for Best Buy Mobile, and we do all of that.
Buy any case upto 24.99 get a zaggshield HD or car charger for only $10. OR all 3 for just $50
Buy any case upto 34.99 get a Zaggsheild HD or car charger for only $10 Or all 3 for $60
We price match accessories to any online or store retailer, including the $50 Otterbox's for $25 that are on sale at Amazon. And most of the time if you ask if you can give a discount on a case or charger, mobile manager or sales leads can give you a "customer satisfaction" discount.
I don't think any carrier store spends as much time with a single customer as we do at BBYM. We do not work on commission and don't rush you out of the store to get to the next customer to make money off of them and rush them out. There have been times where I have had older customers come into the store and I've spend an hour with them just educating them about the technology, finding out what their needs are, what they plan on using the phones for, and all of the different pricing options, plans etc. then another hour setting the phones up for them, google, corporate email accounts, apps, showing them how to work it and etc.
True we can't do the $100 credit for new service/bringing your number from another carrier, but Our system we use does allow us to search for corporate discounts to apply to the customers account.
And we do have NSS access to Sales Support for issues that may come up, and trust me, Sprint is the one that usually has the most issues with phones not wanting to update and activate and prl and profile updates not going through, also we have our Sprint Account Manager just a phone call away if there are issues that need immediate attention that calling NSS can't resolve as far as phones not activating due to still being on another account or Bad ESN's that need to be taken care of to reactivate for the customer.
As far as our protection plan, the best in the industry, $9.99 a month (a dollar cheaper than Sprint) with $0 deductible and UNLIMITED Claims. Although we do not cover loss of theft, but then that's why we have zero deductible and unlimited claims. As long as you have your phone, whatever is wrong with it, (cracked, broken, dropped in toilet, charger, battery, charge port) we'll take care of it. As for Iphones go, we now even replace the glass In Store. And if you have our Geek Squad Protection you automatically get our Trade-In Plus for free, and that will give you an additional $50 on top the trade in value of the phone.
00mred00 said:
If he just does it now it would be the same...considering he has ports he would get two s4's now for 199 either way. Doing it now would be the logical choice.
It could technically be done next week because he is within 14 days...but would be a pita to do AND keep his number
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Why is it logical to do it now? I will be porting my wife's number over from att
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HeyItsRyan said:
So confused...
What makes you think you don't get charged activation/upgrade fees from Best Buy? Read the contract.
A Sprint store would offer discounts on accessories with a phone purchase, Best Buy does not.
A Sprint store will take the time to educate the customer on their new phone, Best Buy does not.
A Sprint store will assist the customer with applying or re-validating their discount, Best Buy does not.
A Sprint store has access National Sales Support (NSS) to resolve complicated issues, Best Buy does not.
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
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Lol okay. You sound like a Sprint employee for sure. Just speaking from my personal experience. I got $262.50 credit from Best Buy for my S3 Sprint was going to give me $106. I'm not going to argue but simply reiterate that Best Buy is a way better place to buy products, and insurance etc.
Sent from my Sprint Galaxy S4 using Tapatalk 2
HeyItsRyan said:
So confused...
1/3 the price on Buy Back? Where do you get that info from? Sure, Best Buy MAY give you a little more for your phone than a Sprint store will, but we're talking maybe $20 tops. Sprint follows a national AVERAGE for Buyback value on phones.
Sprint stores can also offer different credits and discounts to beat Best Buy prices, such as the $100 port-in credit, or the ability to get $100 off any phone if you sign up for Sprint's Home Phone Connect service. I had a customer the other day who walked out with a FREE Galaxy S4 and free accessories... he had an iPhone 5 from Verizon and cancelled his Verizon contract. He got $100 for keeping his Verizon number, and another $100 for signing up for the Phone Connect... so that's a free S4 right there. Then he traded in his iPhone 5 for a $245 credit and used that money to buy a bunch of stuff for his new phone. Total out the door cost = FREE.
Best Buy can't match everything we do, as Sprint corporate won't allow it.
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Click to collapse
Buy Back everywhere is a joke... $245 for an iphone 5 I would be insulted.. they're what $600 at the store clearly it's 1/3 of the price right there..
my bf did that phone connect discount and he's going to end up paying more over all.... he doesn't even use his phone and hasn't even taken it out of the package...
Sprint Guy... how can a new customer get a free s4?
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waleed300 said:
Buddy you got all the wrong information. I work for Best Buy Mobile, and we do all of that.
Buy any case upto 24.99 get a zaggshield HD or car charger for only $10. OR all 3 for just $50
Buy any case upto 34.99 get a Zaggsheild HD or car charger for only $10 Or all 3 for $60
We price match accessories to any online or store retailer, including the $50 Otterbox's for $25 that are on sale at Amazon. And most of the time if you ask if you can give a discount on a case or charger, mobile manager or sales leads can give you a "customer satisfaction" discount.
I don't think any carrier store spends as much time with a single customer as we do at BBYM. We do not work on commission and don't rush you out of the store to get to the next customer to make money off of them and rush them out. There have been times where I have had older customers come into the store and I've spend an hour with them just educating them about the technology, finding out what their needs are, what they plan on using the phones for, and all of the different pricing options, plans etc. then another hour setting the phones up for them, google, corporate email accounts, apps, showing them how to work it and etc.
True we can't do the $100 credit for new service/bringing your number from another carrier, but Our system we use does allow us to search for corporate discounts to apply to the customers account.
And we do have NSS access to Sales Support for issues that may come up, and trust me, Sprint is the one that usually has the most issues with phones not wanting to update and activate and prl and profile updates not going through, also we have our Sprint Account Manager just a phone call away if there are issues that need immediate attention that calling NSS can't resolve as far as phones not activating due to still being on another account or Bad ESN's that need to be taken care of to reactivate for the customer.
As far as our protection plan, the best in the industry, $9.99 a month (a dollar cheaper than Sprint) with $0 deductible and UNLIMITED Claims. Although we do not cover loss of theft, but then that's why we have zero deductible and unlimited claims. As long as you have your phone, whatever is wrong with it, (cracked, broken, dropped in toilet, charger, battery, charge port) we'll take care of it. As for Iphones go, we now even replace the glass In Store. And if you have our Geek Squad Protection you automatically get our Trade-In Plus for free, and that will give you an additional $50 on top the trade in value of the phone.
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I'm going on information I have on hand, where I live our Best Buy sucks and I've been told that by customers many times. People tell me it's just like RadioShack, where yea they'll sell you a phone and if you're lucky they'll transfer contacts for it, but that's it. And the reason is BECAUSE you don't work on commission... a LOT of salespeople have no motivation to go the extra mile. They make a base pay and that's it. If they deal with 20+ customers a day, each one ending with the same result, then where's the drive to be the best? If you can't LOSE money as a sales rep, then you shouldn't call yourself a salesman IMHO. In that case you're just a customer service guy.
People have commission all wrong and it cracks me up when I see the Best Buy commercials that say you guys don't work on commission. Commission is what motivates salesmen to do a good job. Say a customer comes in my store and buys 4 new phones and I make $100 off that single transaction... it's my JOB to make sure they're 100% satisfied, because if they're not they have every right to return those phones and then I lose the commission, so now I just wasted time AND lost money because I half ass job. A typical single line upgrade will last about 45 minutes with us. We don't rush, and if we have customers waiting we simply set the expectations, tell them how long we'll be, and invite them to come back later so they don't have to wait. We go over ever aching detail from contact, picture, video, email, ringtone transfers to customer education. Then afterwards, the customer gets a CSAT call where they get to rate us. If our CSAT score is too low, we lose even more money off our commission. So once again, the result is that if you're dealing with a salesman who's pay and lively hood is directly effected by your (the customer's) level of satisfaction, then why do people assume commission-based salesmen don't do their job? Makes no sense.
But I digress.. Don't get me wrong bud, I am certainly NOT saying you do a bad job. If your particular Best Buy is a good one, and you in particular do an awesome job in phone sales, then that's great. I'm simply saying ours is not a good store, and the people there don't really give a crap.
Also, our accessory deals are pretty good. We do almost the same thing as you... buy any case for $29.99 or less and we'll bundle screen protectors and a car charger for a flat $40. We simply don't offer Zagg's because we don't believe in wet application screen protectors. OtterBox's are a big seller for us, and if you buy a Defender you don't need a Zagg anyway. We can't really match Amazon pricing for OtterBox because we're a preferred retailer, but we'll take a Defender down to $39.99 if we have too and still make a bundle deal.
kvan1707 said:
Sprint Guy... how can a new customer get a free s4?
Sent from my SPH-D700 using xda app-developers app
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NEW customer?
If you port your number to Sprint from a different carrier you will get $100 in-store credit. If you sign up for the Home Phone Connect on top of that you'll get another $100 in-store credit. That means you can get an S4 for only $50 in store, but then you get a $50 mail-in rebate. So after everything is said and done, you get a free GS4.
plmiller0905 said:
Why is it logical to do it now? I will be porting my wife's number over from att
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The current offer is get $100 off when porting in, I assume you did this on your Att port in 2 days ago. This offer expires the day before the new offer starts. Just do that now for her line as it nets the same total cost as the bogo.
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HeyItsRyan said:
NEW customer?
If you port your number to Sprint from a different carrier you will get $100 in-store credit. If you sign up for the Home Phone Connect on top of that you'll get another $100 in-store credit. That means you can get an S4 for only $50 in store, but then you get a $50 mail-in rebate. So after everything is said and done, you get a free GS4.
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If Only, I am on a family plan in someone else's name with sprint right now, I going to break off get two lines, add my subway discount and pay about $154 a month. Need to build my credit.
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**Warning** Kind of a long read but I'm curious to other peoples thoughts.
Wanted to share my experience today. I went into a Corporate AT&T store planning on upgrading to a 32GB MB Nexus 6 on the Next program. I'm good with it being carrier locked and I'll just remove the AT&T bloatware. I was excited that they had them in stock, however I noticed that the retail price was for $682.99 instead of $649 like Google has it for. I asked the rep and he was surprised and looked it up. I told him that other carriers were selling it for $649 also, and he verified it but couldn't explain it and mentioned that they can't match it either. I asked why do I want to pay like $30 more for it to be carrier locked and have bloatware installed (okay with it but not gonna pay for it).
At home, I called 611 to see if they would match it and see if they knew why. The first rep basically said that was the way it was and didn't really seem interested. The second time I called (I know now maybe I'm crazy but didn't think its right), I asked for their loyalty department cause I know they have more power. The guy there said he was being told that its not ATT but the Manufacture that is dictating the price. I told him that Motorola has it for $649 on their website and it doesn't make sense that they are letting everyone else sell it for one price and making AT&T sell it higher. Told them that I may change carriers if AT&T thinks that its good business practice to charge more then everyone else.
I want to point out that:
1. I was never rude or demanded anything. Just told them that I hope it gets pushed up and corrected.
2. Realize that this is a first world problem and I could just go purchase it from Google or somewhere else but I feel its the principle. Its not right to charge like $30 more and add to the fact that I would have paid higher taxes.
3. They still ended up not matching the price but did offer me a $50 discount off the contract price but told them I didn't want a contract.
The extra cost is for the high quality paint used for the death star logo on the back. (The one that comes off if you stare at it hard enough.)
Actually, I didn't mind the extra 30 for one simple reason: it didn't require waiting 6 to 20 weeks for moto to get stock and ship.
Sent from my Nexus 6 using Tapatalk
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
You know what? I just bought a Nexus 6 from AT&T web ordering and I knew it was $30 more than everyone else, but you know what?! AT&T has them in stock and nobody else does!! Get over it. If you don't like it wait until Google has them on their site and then wait some more until they really have it and can send it to you! I had no problem getting mine from AT&T and I really didn't care that it has their logo on it!
ILuvRice said:
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
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Do you going to leave a service because they charge 30 bucks for a device no one got in stock? Sound like a great business strategy for me... They know they can provide it today while others can in weeks. I will advice you go back
Appreciate the feed back. I realize that's it only like 30 bucks but there is also the added cost of paying taxes on 682 instead of 649. Not outrageous but still there. I doubt they are charging higher because they know they have them in stock. Especially when they are late to the game. They had to send their initial batch back. I wonder if this is fair to be who don't realize they are paying more. I noticed the price difference and accept the added cost, I'm okay with it but it's not fair to an unsuspecting customer.
Complain about it on at&t's Facebook page. The first person that contacts you probably won't be alot of help. They will eventually have someone else contact you. This person can help you. They gave me a $100 bill credit. I could have paid the balance of $582.99 plus tax but I chose to do the next 12 plan. So I paid $682.99 in order to do next and the $100 came off my monthly bill.
Well to update. I ended up going back and getting it. Really wanted to check it out and decided it was worth to walk out with it now. I hope its corrected still though. Now to run it through its paces before the 14 days are up. Like it so far. It is my first nexus device.
Mine was 249.99 with the 2 year contract.
$249.99 + $25 per month extra for 24 months = $849.99 + tax and upgrade / activation fees.
Best buy has the at&t n6 for 649 but the sprint n6 is 699 dosent make sense
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That's interesting, on Sprints website its 648.