So I pulled out my phone at work, turned it on and 3/4 of my screen was black, there was a tiny crack on the very edge under the glass. I have a hard case and screen protector. Took it to Sprint and asked how it was possible, they said pressure cracks with these are common, but since it is physically damaged I'd have to pay $150 thru Asurion, fantastic. So be very very careful with these because apparently ANY small amount of pressure on these will crack the LCD, even with no other physical damage to the phone.
Sent from my SPH-L720 using xda premium
Damn....sorry to hear that man....
If this is true that its common then make sure you find a complaint and talk to the highest supervisor at sprint to get this reversed if its later found to be a known defect. Worked in the past.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!
I really hate to see this post in the Sprint section. Was hoping that maybe this issue was a problem with the manufacturing line that is producing the GSM varients. This does seem to be a fairly widespread problem for the S4 and it indeed has to be a defect. There is no way that this should be happening on such a wide scale just by having the phone in a pocket....even if it is skin tight. The international S4 thread as well as the AT&T and T-Mobile threads are littered with this same issue as the OP here stated .It really makes me nervous and I hate having to be extra careful with this phone.
troyboytn said:
I really hate to see this post in the Sprint section. Was hoping that maybe this issue was a problem with the manufacturing line that is producing the GSM varients. This does seem to be a fairly widespread problem for the S4 and it indeed has to be a defect. There is no way that this should be happening on such a wide scale just by having the phone in a pocket....even if it is skin tight. The international S4 thread as well as the AT&T and T-Mobile threads are littered with this same issue as the OP here stated .It really makes me nervous and I hate having to be extra careful with this phone.
Click to expand...
Click to collapse
Yeah, it has to be a manufacturing defect. I asked 3 different corporate stores how the hell the lcd under the glass cracks without any other damage to the phone, or without dropping, hitting it, etc. They said they don't know, of course. After I ordered my replacement, I tried barely flexing the phone without my case as is if it might in your pocket, and sure enough it cracked underneath in 3 more places
I'm going to call Samsung on Monday, and very nicely request my money back for my insurance deductible due to it being an obvious widespread defect. I shouldn't have to pay $150 for a refurb when it's a little over a month old with absolutely no abuse
Sent from my SPH-L720 using xda premium
If you go to a Sprint preferred retailer that had a service and repair center they can replace the screen if you have insurance for free. That is a fact it happened to me.
Sent from my SPH-L720 using xda premium
neemot said:
If you go to a Sprint preferred retailer that had a service and repair center they can replace the screen if you have insurance for free. That is a fact it happened to me.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
I went to 3 different repair centers, and they all told me it was an insurance claim.
Sent from my SPH-L720 using xda premium
SAShady said:
Yeah, it has to be a manufacturing defect. I asked 3 different corporate stores how the hell the lcd under the glass cracks without any other damage to the phone, or without dropping, hitting it, etc. They said they don't know, of course. After I ordered my replacement, I tried barely flexing the phone without my case as is if it might in your pocket, and sure enough it cracked underneath in 3 more places
I'm going to call Samsung on Monday, and very nicely request my money back for my insurance deductible due to it being an obvious widespread defect. I shouldn't have to pay $150 for a refurb when it's a little over a month old with absolutely no abuse
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
Them niggaz playin u man. U better tell them straight up.
Sent from my SPH-L720 using xda premium
was just in the international s4 thread and there a bunch of s4 users that have had the same problem.. that sux man.. seems samsung is not owning up to the problem.. guess ill have to be extra extra careful now
It's sickening because you pay so much, and expect there to be at least SOME quality
I'll call Sprint tomorrow and see if I can get the deductible credited after reading about it being a widespread defect, and the fact that the repair tech wouldn't even look at it closely before blaming me
Sent from my SPH-L720 using xda premium
I fear this happening. Especially since the S4 seems to have a fish eye effect when looking at things from the screen off as a reflection
Sent from my SPH-L720 using xda premium
SAShady said:
I went to 3 different repair centers, and they all told me it was an insurance claim.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
Did you go to corporate locations or preferred retailer
Sent from my SPH-L720 using xda premium
Mine broke from a 1 foot fall on a dirt road. Sprint wouldnt even look at it paid $150. Got the first replacment and it was all jacked up. Got the 2nd replacment and its all good now. When the screen broke I was so pissed. First broken screen since the treo 600.... Told my wife as soon as a good replacement is in my hands I was gonna spike the broken phone..... Well touch screen still works lol after two13 ft falls
Sent from my SPH-L720 using Tapatalk 2
neemot said:
Did you go to corporate locations or preferred retailer
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
Corporate. All the repair centers here are corporate stores
Sent from my SPH-L720 using xda premium
mikejones13 said:
Mine broke from a 1 foot fall on a dirt road. Sprint wouldnt even look at it paid $150. Got the first replacment and it was all jacked up. Got the 2nd replacment and its all good now. When the screen broke I was so pissed. First broken screen since the treo 600.... Told my wife as soon as a good replacement is in my hands I was gonna spike the broken phone..... Well touch screen still works lol after two13 ft falls
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
See that's different, I'd own up to breaking the glass after dropping it, but the amoled UNDER the glass cracked in my pocket
Sent from my SPH-L720 using xda premium
SAShady said:
So I pulled out my phone at work, turned it on and 3/4 of my screen was black, there was a tiny crack on the very edge under the glass. I have a hard case and screen protector. Took it to Sprint and asked how it was possible, they said pressure cracks with these are common, but since it is physically damaged I'd have to pay $150 thru Asurion, fantastic. So be very very careful with these because apparently ANY small amount of pressure on these will crack the LCD, even with no other physical damage to the phone.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
What brand/model case do you have? Now, I'm spooked. I've never cracked a screen. I've had Windows PC phones: the 6600, Mogul, original Touch, Touch Pro, Touch Pro 2, and Treo 700wx. Then Android phones: Hero, OG Evo, and Evo 3D. I've always had them in cases. The Windows phones had pouch cases. The Treo had a silicone case. The Evos both had the Best Buy Platinum cases which are Seidios. Most of them I used without screen protectors. Never a broken or cracked screen.
My S4 has a Casemate case on it. It's a 2 layer case: silicone with polycarbonate shell. I also have a 3M anti-glare screen protector on it. I wonder if this is enough? I often put my S4 in my jeans pocket, though sometimes I put it case and all into a sort of pouch in my purse if I don't have a pocket in my slacks or skirt.
Those of you that have had S IIIs and Note IIs, were there any defects with those screens? Thanks.
I've never had a phone do this and I've had pretty much every generation of touch screen device starting from the mogul, and I've NEVER had this happen. Sure I've shattered the glass on a few, but that was from severe drops. I have a clear plastic/rubber case and HD screen protector. The only activity I was doing was squatting up and down cutting appliance boxes open. I didn't hit against anything. The AMOLED should not break beneath the glass, even if the phone were to be flexed from being in your pocket.
Sent from my SPH-L720 using xda premium
I'm glad I ran across this thread good info
I love the 90s good times
I honestly don't think the screens are breaking from just sitting nicely in pockets and purses. Over flexing in pockets makes sense. Its a big long wide thin phone. But its not just breaking for no reason. Just not buying it sorry.
This was discussed before about edge to edge displays on big phones. Maybe some sort of cushions can be used to reduce this effect if its is truly the cause.
A corporate repair store is suppose to replace the screen. In my experience I've seen some corp repair stores are just bad and say no we can't but then I've called sprint and gotten supervisors on the phone and handed the phone to a store manager and all of a sudden the story changes and its then repaired.
Side note... I do not see a fisheye effect on my screen or girlfriends Verizon phone. Maybe the ones that do have a issue and are prone to breaking easier? Idk.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!
I've owned 8+ large screen touch phones, that have been dropped, bumped, flexed, etc WITHOUT a case that haven't broken. Now this one in a case, never dropped, never hit, or bumped, suddenly the lcd cracks under the glass? Yeah, call me crazy, but that shouldn't happen. Especially on a flagship $650 device.
And to further explain the damage the crack was vertical about a half inch, right along the power button under the white frame. There is no physical damage, no dings, scratches, NOTHING to the phone.
Sent from my SPH-L720 using xda premium
Related
I know there aren't any out yet, unless I've missed some, but as the husband of a woman who just had her screen shatter when the phone was dropped it sure would be handy to have on thread where people could post links to parts when they become available.
I think this would make a great sticky so people can start fixing their phones ASAP once parts are out.
Well there is a section for accessories but I don't know of that would help. I am sure though when replacement or after market back plates are available we will hear about it here..
sent via xda premium with nexus 7
There are replacement LCD's on ebay
linelock said:
There are replacement LCD's on ebay
Click to expand...
Click to collapse
Damn, for almsot the price of a new 8GB.. Might as well buy a new one and leave the busted one for parts...
Remeber that the backplate houses the nfc chip along with some of the antennas (not 100% sure on the antennas) so it would be a costly replacement compared to a standard back cover
http://www.parts4repair.com/lg-nexus-4-e960-complete-screen-assembly-without-bezel/
Some parts here.
Sent from my Galaxy Nexus using xda app-developers app
Thanks for the links guys, keep em coming!
Anybody knows where to get a replacement backplate? I broke mine
Replacement screen and digitizer:
http://www.etradesupply.com/oem-lg-nexus-4-e960-lcd-screen-and-digitizer-assembly.html
Anyone see the silver trim (that goes around the front glass) available yet?
Hi
pwkpete said:
Anyone see the silver trim (that goes around the front glass) available yet?
Click to expand...
Click to collapse
If it is anything like the HTC One X and similar phones you usually heat the old LCD glass/display and it unsticks from the main chassis, you then stick the replacement screen back on.
Unless you know what you are doing when replacing the LCD and in some cases have specialist tools and lots of patience, you are probably better off buying a new phone (when you can get them!) and selling the broken one for spares on Ebay.
Back covers may appear. The HTC One X had replacement back covers available quite soon after launch and these contain the antennas, which are little more than sticky bits of foil, and the NFC antenna, for around £28.00 in the UK. The charging antenna is little different to the NFC antenna and they are both together as one part on the Nexus, so that shouldn't make too much difference, but of course there is the glass as well. But hopefully not too expensive given the likelihood of breakages.
Regards
Phil
PhilipL said:
Hi
If it is anything like the HTC One X and similar phones you usually heat the old LCD glass/display and it unsticks from the main chassis, you then stick the replacement screen back on.
Unless you know what you are doing when replacing the LCD and in some cases have specialist tools and lots of patience, you are probably better off buying a new phone (when you can get them!) and selling the broken one for spares on Ebay.
Back covers may appear. The HTC One X had replacement back covers available quite soon after launch and these contain the antennas, which are little more than sticky bits of foil, and the NFC antenna, for around £28.00 in the UK. The charging antenna is little different to the NFC antenna and they are both together as one part on the Nexus, so that shouldn't make too much difference, but of course there is the glass as well. But hopefully not too expensive given the likelihood of breakages.
Regards
Phil
Click to expand...
Click to collapse
Waiting and hoping for replacement backs or a method to replace the glass specifically. My rear glass cracked on the first drop and unfortunately has a crack on the camera lens.
You are definitely correct about the NFC antenna, looking at the iFixit teardown it's just basically some foil glued to plastic. This should not be a major deal breaker in terms of replacement costs.
tgarson said:
Waiting and hoping for replacement backs or a method to replace the glass specifically. My rear glass cracked on the first drop and unfortunately has a crack on the camera lens.
You are definitely correct about the NFC antenna, looking at the iFixit teardown it's just basically some foil glued to plastic. This should not be a major deal breaker in terms of replacement costs.
Click to expand...
Click to collapse
The backs should go for about $30-$40 once prices stabilize, I've taken mine apart and it looks fairly cheap to replace. The Digitizer and Glass (along with the bezel) usually are best when purchased as a solid piece (usually titled "Display with frame") and costs $200+ now and will likely stay $150+ in a couple of years. If you crack your display, mail it LGE as they will fix it up for about $150ish I believe, which is the same price you would pay if you had insurance through Sprint for a cracked digitizer ($150 is the standard deductible for a ~$8 a month insurance plan for the SGS3).
has anyone replaced the screen yet? my phone has slid off surfaces loads and never smashed. however a small bit of sand in my pocket and the damn thing gets scratched. i've had touch screen phones for years and never used a screen protector and never had a single scratch, this is my first "gorilla glass" phone and it gets scratched. looking for how difficult it was to replace?
I wonder when replacement ear piece speakers will become available. Phone is working great except for the crackling ear piece. Hopefully it will be a cheap part and easy fix.
Sent from my Nexus 4 using Tapatalk 2
dnlsmy said:
The backs should go for about $30-$40 once prices stabilize, I've taken mine apart and it looks fairly cheap to replace. The Digitizer and Glass (along with the bezel) usually are best when purchased as a solid piece (usually titled "Display with frame") and costs $200+ now and will likely stay $150+ in a couple of years. If you crack your display, mail it LGE as they will fix it up for about $150ish I believe, which is the same price you would pay if you had insurance through Sprint for a cracked digitizer ($150 is the standard deductible for a ~$8 a month insurance plan for the SGS3).
Click to expand...
Click to collapse
Hey what is LGE? I've had my N4 for almost 2 weeks and just shattered the front glass rendering it unusable. It was on a hard surface and just fell on its own. thanks
bguzmanz2 said:
Hey what is LGE?
Click to expand...
Click to collapse
LGE stands for LG Electronics
I have a Nexus 4 with a cracked screen and broken digitizer! Send me a PM if you're interested.
bguzmanz2 said:
Hey what is LGE? I've had my N4 for almost 2 weeks and just shattered the front glass rendering it unusable. It was on a hard surface and just fell on its own. thanks
Click to expand...
Click to collapse
Just fell on its own? That is a good one!!
Sorry for your loss man. How you get it worked out.
Sent from my Nexus 4 using xda app-developers app
Richieboy67 said:
Just fell on its own? That is a good one!!
Sorry for your loss man. How you get it worked out.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Suicidal N4 I guess. I'm glad mine doesn't magically move on its own I must have gotten lucky.
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML
Ouch man that's no good well you better get on the phone with a CSR to get a replacement.
Sent from my Nexus 4 using xda app-developers app
Daniel Dumile said:
Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML
Click to expand...
Click to collapse
Pics?
Gorilla Glass can only do so much hombre. I'm sorry your phone shattered.
---------- Post added at 05:58 PM ---------- Previous post was at 05:57 PM ----------
Jefferyrbrown1983 said:
Ouch man that's no good well you better get on the phone with a CSR to get a replacement.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Why would Google send him a replacement for a phone that he broke?
Daniel Dumile said:
Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML
Click to expand...
Click to collapse
Gorilla glass is more durable than ordinary glass. It's a not shatter/crack resistant.
Sent from my One X
MaxCarnage said:
Pics?
Gorilla Glass can only do so much hombre. I'm sorry your phone shattered.
Click to expand...
Click to collapse
Unfortunately, the Nexus was the only camera I had.
Dude... Gorilla Glass is still glass.
It's engineered to be scratch resistant, not shatter proof.
If it makes impact with something sharp/pointed or if it makes contact in just the right spot, it will shatter. It's just physics.
If the shock can't disperse evenly or if it's absorbed entirely by the screen, it will shatter. That's what bumpers are for.
Either way, you dropped it. That's not Google's fault. They didn't sell you a defective device, they sold a device to a clumsy person.
Sent from my Nexus 4 using xda premium
lwfb said:
Dude... Gorilla Glass is still glass.
It's engineered to be scratch resistant, not shatter proof.
If it makes impact with something sharp/pointed or if it makes contact in just the right spot, it will shatter. It's just physics.
If the shock can't disperse evenly or if it's absorbed entirely by the screen, it will shatter. That's what bumpers are for.
Either way, you dropped it. That's not Google's fault. They didn't sell you a defective device, they sold a device to a clumsy person.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Not scratch proof. I had a scratch on it after the first day of light use....I have no idea how it got there.
Is there any way I can get this repaired? This is my only phone and I hate the thought that I just threw away $340.
LG said:
This is the way the warranty service works here: The warranty that we offer is valid for 12 months with the copy of the receipt and it covers only manufacturing defects, no liquid, physical or cosmetic damages, otherwise charges may apply for the repair on the unit. The process takes 5-7 business days, and the only cost that you need to cover would be shipping and handling by sending the defective unit to us and we cover the shipping back with Fedex.
michelle: If the phone is out of warranty, you can still send it in to us, we can evaluate it and check if it is repairable or not. If there’s a repair cost, we will inform you how much it is and then you decide if you want to pay or not for the repair on the unit.
Click to expand...
Click to collapse
LG sent me this
You can get our repaired, but it will be a while before replacement parts are available. Lg would new the only ones that can fix it for now.
Sent from my HTC Sensation using Tapatalk 2
People need to understand that scratch/shatter RESISTANT != indestructible.
A shame that you dropped it and it broke, but LG nor Google has a responsibility to fix your mishap free of charge.
Sorry to hear man. At this time with backorders and **** you could be waiting along time for a new replacement phone. I don't think parts are even out yet to fix that... That ****ing sucks man.
Sent from my Nexus 4 using Tapatalk 2
I don't mind paying for a repair. Only reason I didn't have a bumper is because Google sold out of them.
The lady at LG told me to contact Google first and see if they have a repair program. Will let you all know when I can get to a phone to call them.
Daniel Dumile said:
I don't mind paying for a repair. Only reason I didn't have a bumper is because Google sold out of them.
The lady at LG told me to contact Google first and see if they have a repair program. Will let you all know when I can get to a phone to call them.
Click to expand...
Click to collapse
Yes, same here chief. Bumper sold out, Immediately tho I bought my ass a $3 TPU case from China for the time till the bumpers come back up. You could be paying if the screen/digitizer cost like the nexus did at like 150+ just for that part! Good luck tho man.
Sent from my Nexus 4 using Tapatalk 2
I did the same with my GN2
As stated above my GN2 had the same fate. Luckily Sammy had a deal here in Sweden and i got it fixed for $100 (US). Shipping included. I really hope Samsung push the development of flexible scratch resistant screens. Hopefully they will be less likely to shatter.
---------- Post added at 01:41 AM ---------- Previous post was at 01:37 AM ----------
The glass is also easily scratched and i have treated it like a new-born.
Dmwitz said:
As stated above my GN2 had the same fate. Luckily Sammy had a deal here in Sweden and i got it fixed for $100 (US). Shipping included. I really hope Samsung push the development of flexible scratch resistant screens. Hopefully they will be less likely to shatter.
Click to expand...
Click to collapse
Flexible screen still has to be covered with glass and digitzer ....
My main question is . how much more protection does a cover gives is there a drop test ?
Second question. Dude don't you have a home insurance or anything like that ?if it broke at home you are covered . check your bank account if you're paying for it you might have an insurance on it.
And this is what I'm going to do. Get an insurance for my phone and won't even use a cover or bumper .if it breaks I'll get a new one
Sent from my Nexus 4 using xda premium
This is going to be just like the nexus 7, a cheap build that breaks easy and the slightest crack will make the touch screen stop working. I dropped my nexus 7 on carpet and it cracked in a case. Not a big crack but everything stopped working and the cost to fix it was as much as buying a new one. Had to do a squaretrade scam to get my money back.
Only because the phone is 300 dollars will I be buying one. Going to buy 3 and get one squaretrade warranty so whichever one breaks first can use it.
MattSkeet said:
Second question. Dude don't you have a home insurance or anything like that ?if it broke at home you are covered . check your bank account if you're paying for it you might have an insurance on it.
Click to expand...
Click to collapse
I live in an apartment bro.
That sucks, my friend's Nexus 4 cracked a few days too, lower left side of the screen is unusable. If you want to do a DIY repair, the Screen+Digitized+Frame can be found on eBay (shipped from California). Unfortunately, it's pricey ($200+). I think LG is going to charge around $160ish for a repair. Let us know what they quote you.
Fataldesain said:
This is going to be just like the nexus 7, a cheap build that breaks easy and the slightest crack will make the touch screen stop working. I dropped my nexus 7 on carpet and it cracked in a case. Not a big crack but everything stopped working and the cost to fix it was as much as buying a new one. Had to do a squaretrade scam to get my money back.
Only because the phone is 300 dollars will I be buying one. Going to buy 3 and get one squaretrade warranty so whichever one breaks first can use it.
Click to expand...
Click to collapse
Lol cheap build quality just because someone cracked or broke there screen doesn't mean the quality is cheap it just means the phone was exposed to more force than it can handle
Sent from my Galaxy Nexus using xda app-developers app
Visa covers it. But only a signature or plat card.
Debit is a no.
If you bought a 350 dolla device with no insurance. Well, Yer kinda messed.
:crying:
Today I got my Nexus back from the RMA Department guys from Asus.
After a series of e-mails to and fro, my patience has been tested and I have no clue what to do.
The only issue I had was a screen that cracked itself. I was watching Game of Thrones happily on HBOGo when the screen just shattered. This problem is a known issue and I found some people over at AndroidCentral that got their RMA honored with the very same issue, I cannot get in contact with them though.
If you have had issues with your Nexus7 screen before you know that the screen and digitizer are an all-in-one assembly making perfectly certain that any sizable crack will disable the touchscreen, making it a regular old LCD...
SO... I have 2 options.
1. Use the information I hopefully gain from the people that (again, hopefully) post in thread.
2. USB OTG Wireless Mouse.
What would you do?
Thanks so much in advanced,
Nacho!
Replace the screen yourself. I'm in the process of waiting for my new screen to come in today so I can fix my N7.
Sent from my SPH-D710 using xda premium
And, as a reminder to all tablet owners, a Square Trade drop and spill warranty is the only way to really have piece of mind.
Apparently these spontaneous screen cracks aren't uncommon on iPads either....
Happened to a friend of mine. Asus warranty is awful.
Sent from my SPH-M830 using xda app-developers app
Well they aren't full warranties. 99% of screen cracks are from physical damage to the unit. They are hard to prove otherwise and so they just don't do it. I'm actually surprised I've heard a few of them replaced from Asus.
But replacing the screen is a long and tired process, so I've heard. They are also expensive. I also find it hard to believe that the screen just exploded during a movie. Regardless, whatever happened, the screen is busted. With the new N7 due out within weeks, I don't know if I would even drop the cash buying or repairing the old one.
You might try to buy a Square Trade warranty on it, wait a month, and call it in. That falls under some bad karma, but I guess in the long run it doesn't matter whether you purchase it day 1 and break it 2 years later, or purchase it day 100 and replace it 30 days later.
I would just be careful with it and use it as long as you can until the new N7 comes out... then sell the broken unit for parts. Too bad the N7 doesn't have HDMI out or you could just repurpose it into a dedicated Android TV device.
I would personally buy and replace the screen myself. I would also probably make a point of boycotting Asus if they gave me trouble, fortunately, I have not had to test my warranty or their services.
Sent from my Nexus 7 using Tapatalk HD
Since when did warranties start covering physical damage?
BlackFire27 said:
Happened to a friend of mine. Asus warranty is awful.
Sent from my SPH-M830 using xda app-developers app
Click to expand...
Click to collapse
Gotta play devil's advocate here... should a warranty cover a broken screen if someone pots their N7 in their back pocket and accidentally sits on it?
Sent from my Nexus 7 using Tapatalk HD
khaytsus said:
Since when did warranties start covering physical damage?
Click to expand...
Click to collapse
Only the extra cost extended ones like Square Trade.
Anything else is a 'good will' and entirely at the discretion of the company.
danvee said:
Only the extra cost extended ones like Square Trade.
Anything else is a 'good will' and entirely at the discretion of the company.
Click to expand...
Click to collapse
Square Trade isn't just a 'warranty' it's also theft and accident protection.
Don't bother replacing the screen. Mine cracked with a very minimal impact..... Putting it onto a table. The screen themselves cost almost as much as a new 16gb unit and breaks as easily as a wet piece of tissue.
Get a new tablet that are more durable, I.e. Samsung tablets and drop test videos prove it.
I opted for an iPad Mini instead as I prefer a app orientated tablet.
Its a known issue that screens can shatter watching game of thrones on the n7???
Wow! Thanks for the heads up!!
Sent from my SGH-T989D using xda app-developers app
kj2112 said:
Its a known issue that screens can shatter watching game of thrones on the n7???
Wow! Thanks for the heads up!!
Sent from my SGH-T989D using xda app-developers app
Click to expand...
Click to collapse
No suprises there
kj2112 said:
Its a known issue that screens can shatter watching game of thrones on the n7???
Wow! Thanks for the heads up!!
Sent from my SGH-T989D using xda app-developers app
Click to expand...
Click to collapse
Thanks for the laughs xD.
That is exactly why I bought mine at Walmart and got the extended warranty, and my 2 year old constantly plays with my tablet so I thought it would be 30 bucks well spent Lol and I still have not used the warranty
Sent from my Nexus 7 using Tapatalk 2
My screen spontaneously cracked a while ago. Called Asus and told them I had minor screen lift (which I did) and it then all the sudden cracked. The repaired under warranty for free.
Sent from my Nexus 4 using xda premium
They don't usually cover broken glass and just like me I'm sure they are not buying that it broke so by itself. Sucks but electronics are fragile.
Sent from my shiny new(bought last Nov), scratch less Nexus 4!
---------- Post added at 06:12 PM ---------- Previous post was at 06:10 PM ----------
MrAndroid12 said:
Don't bother replacing the screen. Mine cracked with a very minimal impact..... Putting it onto a table. The screen themselves cost almost as much as a new 16gb unit and breaks as easily as a wet piece of tissue.
Get a new tablet that are more durable, I.e. Samsung tablets and drop test videos prove it.
I opted for an iPad Mini instead as I prefer a app orientated tablet.
Click to expand...
Click to collapse
That is crap...
I dropped my nexus 7 of the roof of my car onto tar and I did not break.. it dropped many times actually seeing as 2 kids are always using it. It is very durable and fast and spending hundreds more for a worse tablet is not the answer for sure.
I have had 2 of them and neither of them had any screen issues. They are very durable bit glass is glass. I do not believe any of these break all by themselves. If it did ever happen I bet it would be 1 in a million devices.
Sent from my shiny new(bought last Nov), scratch less Nexus 4!
borrowedchief said:
My screen spontaneously cracked a while ago. Called Asus and told them I had minor screen lift (which I did) and it then all the sudden cracked. The repaired under warranty for free.
Sent from my Nexus 4 using xda premium
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The screen lift is a valid issue, and could contribute to screen breakage. That would be justification for covering under warranty.
Richieboy67 said:
I have had 2 of them and neither of them had any screen issues. They are very durable bit glass is glass. I do not believe any of these break all by themselves. If it did ever happen I bet it would be 1 in a million devices.!
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I agree.
"screen that cracked itself." is the funniest thing I have heard in a while.
Richieboy67 said:
They don't usually cover broken glass and just like me I'm sure they are not buying that it broke so by itself. Sucks but electronics are fragile.
Sent from my shiny new(bought last Nov), scratch less Nexus 4!
---------- Post added at 06:12 PM ---------- Previous post was at 06:10 PM ----------
That is crap...
I dropped my nexus 7 of the roof of my car onto tar and I did not break.. it dropped many times actually seeing as 2 kids are always using it. It is very durable and fast and spending hundreds more for a worse tablet is not the answer for sure.
I have had 2 of them and neither of them had any screen issues. They are very durable bit glass is glass. I do not believe any of these break all by themselves. If it did ever happen I bet it would be 1 in a million devices.
Sent from my shiny new(bought last Nov), scratch less Nexus 4!
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All depends on how you "drop it". I guess i got a unit with manufacturing defects, probably only a limited number of units are affected.
Did you have the speaker buzzing issue as well or.........?
So I have had 2 screens crack for no apparent reason. 1st replaced by costco under warranty. Second I send to samsung. Samsunf supervisor claims the sprint version as well as multiple other us carriers do not include gorilla glass. They discounted the repair from 200 down to 70 due to the confusion but warned me that the phane absolutely does not have gorilla glass and if it had they would without a doubt civer it under warranty.
Multiple samsung reps will confirm this. If you check on Sprints website you will see no mention of gorilla glass on the s4 either
James
Hell no want my money back....freak kind a glass is this.....I'm so pissed right now...
Sent from my SPH-L720 using xda app-developers app
I'm generally afraid of gorillas, so I'm happy with this news.
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The S3 doesn't say Gorilla Glass either. Corning advertises it
http://www.corninggorillaglass.com/products-with-gorilla/samsung/Samsung-GALAXY-S4
All international versions of the s4 have gorilla glass. In US versions these versions do not. Verizon claims theirs does so yes it probably does.
James
cj10488 said:
All international versions of the s4 have gorilla glass. In US versions these versions do not. Verizon claims theirs does so yes it probably does.
James
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They all have Gorilla Glass. I repair the screens and get real intimate with the glass when taking them apart and they're all the same. Just played with a L720 and I545 and they both break with the same amount of force.
I know its not scientific but as best I can tell its the same glass.
Foch3 said:
They all have Gorilla Glass. I repair the screens and get real intimate with the glass when taking them apart and they're all the same. Just played with a L720 and I545 and they both break with the same amount of force.
I know its not scientific but as best I can tell its the same glass.
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Why the hell would the US variants not use the same glass as international. Doesn't seem logical to me. It would cost more money as you would have two different assembly lines, increasing the cost just to put a cheaper glass like the guys above us are saying.
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Foch3 said:
They all have Gorilla Glass. I repair the screens and get real intimate with the glass when taking them apart and they're all the same. Just played with a L720 and I545 and they both break with the same amount of force.
I know its not scientific but as best I can tell its the same glass.
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How intimate do you get? Do you actually......hump the glass?
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mjs2011 said:
How intimate do you get? Do you actually......hump the glass?
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I hope he's buying it dinner and drinks if he's humping.....it's the right thing to do.
Lmfaoo.. That's too funny.
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Gorilla glass is scratch resistant...not scratch-proof or unbreakable.
No phone directly says Gorilla Glass anymore. Check tech specs on most phones and for the most part they say scratch resistant glass.
In the US, Gorilla Glass is no longer a selling point as it once was. A few years ago when it was new everyone asked about it. No one really asks this anymore. I have had maybe 1 person ask about gorilla glass in the last 6 months. The focus is resolution, camera and extras. Those are what providers focus their info on.
If you compare these screens vs normal glass screens (cheap ebay replacements) there is a noticable difference. From thickness (check with a micrometer) to strength and weight. A real gorilla glass screen is a hair thicker than glass but noticably heavier.
Sent from my SPH-L720 using xda app-developers app
Pretty much any phone these days is made with some form of chemically-treated scratch-resistant glass, with or without the "gorilla" branding.
Sent from my SPH-L720 using XDA Premium 4 mobile app
All US S4's have Gorilla Glass 3. Just confirmed with Samsung on the phone and with a Sprints Phone Rep. Not on the phone with a desk jockey. But the actual Rep for phones. No one brags anymore about Gorilla Glass as its just common knowledge. But it's there and part #'s prove it. Samsung stated basicly the same thing. All S4's have GG3. Its standard and they would not deviate from that for any reason.
Sent from my SPH-L720 using xda app-developers app
Glad to hear it is GG3 because everytime one of my customers at work flaunts their iPhone, I say, "can you do this?" And proceed to hammer my phone with my car key. Took two years to break my Epic 4G that way... lol
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Well understand that metal is softer than glass. So it won't scatch it but it can scratch the top layer that is there to prevent finger prints and stuff. I'm not sure how to spell it so I won't attempt but I'm sure someone else knows.
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eskomo said:
All US S4's have Gorilla Glass 3. Just confirmed with Samsung on the phone and with a Sprints Phone Rep. Not on the phone with a desk jockey. But the actual Rep for phones. No one brags anymore about Gorilla Glass as its just common knowledge. But it's there and part #'s prove it. Samsung stated basicly the same thing. All S4's have GG3. Its standard and they would not deviate from that for any reason.
Sent from my SPH-L720 using xda app-developers app
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Good to know - thanks for the research
The only thing it is, is an "Oleophobic" coating on the glass for scratches, prints, things like that. That is why if you see some older or lower end phones once the coating deteriorates you can see like blemishes and scratches that seem to look like there almost in the paint or under the glass. Really common wither older iPhone screens.
Although I know this has been addressed just to reiterate. .. I am a sprint Rep myself and yes the S4 (all versions) does contain the GG or Gorilla Glass. Anyone think we can get a Cleaner out here to close down this thread. No offense CJ I am sure were just trying to help and get info you were told out there. But unfortunately everyone doesnt know their stuff ( as I'm sure you now know) this is how false information gets around.
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GramKrackr said:
The only thing it is, is an "Oleophobic" coating on the glass for scratches, prints, things like that. That is why if you see some older or lower end phones once the coating deteriorates you can see like blemishes and scratches that seem to look like there almost in the paint or under the glass. Really common wither older iPhone screens.
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"Oleophobic" just means that the screen is fingerprint resistant (it repels grease to some degree). It doesn't have anything to do with scratch protection.
Sent from my SPH-L720 using XDA Premium 4 mobile app
So apparently my S6 Edge's screen cracked, edge to edge, precisely, diagonally UNDERNEATH THE GLASS..
This blows as basically Samsung won't do anything about it, ATT won't do anything about it. I won't be able to trade it in for ATT Next, and basically screwed the 914 dollars for this phone.
Sure the phone still works, there are no issues, but the crack is horrible to the eyes.
I can tell you as a first time Galaxy buyer, I already bought a LG G4, and plan on doing an insurance claim which will cost me 200 dollars and try and sell it or something, then I will never think about buying a Samsung device again. Poor quality control.
I am just saying, very disappointed with Samsung on this..
Did you get insurance?
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kejar31 said:
Did you get insurance?
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Yes, it just costs 200 dollars to use. I remember when insurance was only like 50 bucks.
I got an LG G4, Samsung agreed to replace the screen, so once I get that done I'm just going to sell the phone.
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y2kbadbug said:
Yes, it just costs 200 dollars to use. I remember when insurance was only like 50 bucks.
I got an LG G4, Samsung agreed to replace the screen, so once I get that done I'm just going to sell the phone.
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I thought if you didn't use insurance in 6 mk month's or a year it drops down to 100.. Might be in your best interest to call and double check
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http://www.att.com/shop/wireless/services/mobileinsurance-sku1040075.html
Notice this piece... "Enrolled customers that are claim-free for 6 consecutive months or more can save 25% to 50% off the standard deductible"
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Mine did the same, att didnt do anything for me and samsung wouldnt either. I just gave up on it and ate it... Cracked screen after 2 weeks and no drops lol
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MrPlNK said:
Mine did the same, att didnt do anything for me and samsung wouldnt either. I just gave up on it and ate it... Cracked screen after 2 weeks and no drops lol
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I have a hard time understanding how this is possible. I've dropped my phone several times and never cracked the screen. Stop putting your phone's in skinny jeans lol
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Man idk. Im sure youve seen me around, im a phone whore and buy pretty much every highend android phone that drops and somehow this s6 cracks in my pocket. Blew my mind.. Whatever ill be off to something new soon
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My phone was not in my pocket.
It was gently resting on a solid surface. I picked it up, used it, was fine, set it down, picked it up again, cracked screen. The screen looks more like a tension crack than anything.
Samsung said they might be willing to cover it under warranty since there is NO impact marks at all. So I shipped them my phone and I am waiting. If they don't fix it, I'll insurance claim it. Either way after all is said and done I will basically sell the phone as I bought the G4 and its so much better.
I'm a union laborer and keep my phone in my pocket at all times with just the slim grinke case and every once in a while I lean on it hard or something hits it I get worried look at it and it's always good
So Samsung just told me that YES the crack is only on the inside of the screen, that the screen itself does not appear to be damaged. However, they will not cover it under warranty.
I shall vow to never purchase a Samsung product ever again. This phone has been a nightmare when it comes to quality control.
Original cost was 235. With enough complaining I got it down to 108.
My S6 glass did get a thin crack from the right side of the home button to the edge of the screen after one day of use. Did not drop it, or any abusive treatment, the day I used it.(Kept in my jacket pocket when it was not in use)
Returned it to be checked and hopefully repaired, but no such luck. Got it back unrepaired and had to pay the cost for the check. (Explanation from the workshop was that the glass on the S6 does not break, and this was their first case, so no warranty repair)
Will check with Samsung directly, but based on the other posts in this tread i'm not to optimistic.
Has anyone got a cracked glass repaired on warranty?
Just a comment to those with this phone that *haven't* had this issue, you have to remember that engineering and QC are essentially a numbers game. Areas that might have problems aren't going to go bad 100% of the time, even under duress.
If anyone remembers the days of bad pixels, they didn't happen to every screen. And the manufacturers were basically balance the cost of the technology, QC, and warranty claims. It didn't serve anyone for people to say, "But *I* don't have bad pixels," when others users are reporting that they are not only having bad pixels cropping up with new devices *and* the manufacturer told them to pound sand.
The edge screens are a new innovation and are going to have some sort of failure rate. Samsung can't produce hundreds of thousands of devices and not have at least one failure that had nothing to do with the end user.
This probably didn't pop up frequently enough (or at all) during testing and QC didn't have adequate means to identify devices that might experience this failure (perhaps due to the way the screen or display is mounted to the phone chassis) and, now that there are enough numbers in the wild, people are experiencing a problem that is clearly the fault of the manufacturer.
Samsung then compounds the issue by saying they won't fix or replace it under warranty.
That's pretty shameful. I say this as someone with a lot of Samsung devices.
Also, remember that Samsung has a pretty long history of defects that they wouldn't deal with under warranty. The original Galaxy S had GPS problems that essentially rendered that feature unusable on a large number of devices and Samsung did nothing and offered no warranty service despite it clearly being manufacturer defect.
Let's focus on the problem rather than tell people that are reporting it to stop wearing skinny jeans.
This same thing happened to me, I have a hairline crack going from the top left of the phone all the way down to about 1 inch from the bottom left, from the edge to just past the edge in a curve.
I never dropped the phone, and it's in a case... no marks on the case nor on the phone that would indicate it had a fall and I know I didn't drop it. And I don't wear skinny jeans either.
I am thinking there must be a design flaw on these curved screens (I notice the phone does get very hot when charging, and am thinking if there was a fault in the glass the heat from charging could have caused it to crack?) - anyone hear anything more on it, is it any more rampant than what has been discussed here, any signs of Samsung admitting there may be a flaw in the design and that they would cover it under warranty?
I've only had the phone just about 1 month :\
I had the exact same thing happen to me. It was only about a month after I bought it. Mine was just sitting on the table (face up) and I actually heard it crack. Made a "tink" sound. Never dropped it before and I'm very careful with my phone.
I do have insurance, but I'm not spending any more money on this POS ..
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