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So I am not sure what just happened to my NC. It was rooted, market enabled, apps installed etc.
I (by accident) hit the B&N shop icon in my apps drawer. There was a brief message and then the nook factory reset itself. So I am back to square one, need to re-root and re-enable everything.
Is there a way to avoid this happening again? Are there others out there brave enough to try the shop app and see if it happens? I am not sure if it was just a fluke or if I should really watch out for the B&N shop, etc.
Any wisdom on the matter would be appreciated!!!
Shop works for me (Fully rooted, market, gmail, etc). Not sure why yours reset itself.
Same here, Shop has been working now for over a week rooted
OK, so I rerooted and re enabled market, etc... shop works now, loaded with no problems.
Not sure what happened before, I had enabled market the first time using an earlier method, pehaps that had something to do with it?
I had the same issue happen Monday evening. I was presented with an error message and then forced to reset. It has not reoccured and I have tried to replicate the error.
Sent from my Nook Color using XDA App.
Same thing happened to me two days ago, so I hope someone posts an answer in this thread as to how to prevent it, or recover from it!
Given the number of rooted nooks that are likely to be out here, it would be unfortunate for B&N if NONE of them could actually buy books from them.
I had this happen to me, but I was running from and external sdcard, so the reset failed. My theory was that I re-authorized the internal version and and external sdcard was still using the previous authorization.
Withfeeling said:
Given the number of rooted nooks that are likely to be out here, it would be unfortunate for B&N if NONE of them could actually buy books from them.
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Their book is way over priced. And they have tax at every states, while Amazon has no tax for most of the states. Even if they are able to match Amazon, the buyers still have to pay tax.
Another thing, their search engine sucks. Cannot find anything there.
I rooted my NC within minutes of purchase and have not had this issue. It would be flat-out nefarious for them to be doing this intentionally so, I'm hoping this is just a fluke that some have run into.
I just run the Kindle app, FBReader, Miren browser, Pulse Reader, and Google Reader for all my reading needs. I have ADW Launcher installed, so I don't bother with the Nooks built in apps.
Hopefully, that is enough to prevent me from having this problem.
thecalip said:
Their book is way over priced. And they have tax at every states, while Amazon has no tax for most of the states. Even if they are able to match Amazon, the buyers still have to pay tax.
Another thing, their search engine sucks. Cannot find anything there.
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Exactly. When are B&N and Amazon going to realize that customers know that it doesnt cost them the same to sell an ebook that it does a paper book. There is no printing, storing, transporting, manual labor to put it on the shelf so how the hell can they justify charging the same price for an ebook as a paper one? Their magazines are priced well, why not the books? Im hoping that with the competition that the prices will drop. Sorry BS&N, I love the tablet, but Im not buying squat from you. as soon as a complete rom is available this puppy is getting wiped!
I've had this happen after screwing with the Nook. If I'm using it normally after it's been rooted, and not poking around, it's fine.
Specifically, I was able to recreate it by adding a shortcut via Desktop Visualizer that pointed to one of the accounts and sync manager intents(can't recall which one). Trying to launch that shortcut failed, but after doing so and trying to return to my B&N library, the nook said the account had an issue authorizing and was resetting.
zappaziz said:
Exactly. When are B&N and Amazon going to realize that customers know that it doesnt cost them the same to sell an ebook that it does a paper book. There is no printing, storing, transporting, manual labor to put it on the shelf so how the hell can they justify charging the same price for an ebook as a paper one? Their magazines are priced well, why not the books? Im hoping that with the competition that the prices will drop. Sorry BS&N, I love the tablet, but Im not buying squat from you. as soon as a complete rom is available this puppy is getting wiped!
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it'll probably happen when ever the general consumer complains. as long as people are fine with overpaying for services, they'll continue inflating the prices. plus i think there's some kind of conflict where they don't want to hurt hard copy sales.
The costs to the publisher are reduced, but the AUTHOR does not get any of the extra margin... this is why a lot of authors are re-negotiating with publishers if they can (stephen King, for example) Just like any "new media" the price point will eventually come down.
this sudden reset has happened to myself and others on the forum. in my case, it was triggered by opening the BN library. however, after rerooting and reinstalling my apps, i haven't been able to replicate the problem.
i have one book that i'm reading from BN, but after that, i'll just stay away from the BN apps, and use the Kindle software instead. sorry BN, i hope you learn a lesson from this
Please do remember folks that we are tlking about a v1.0 device with v1.0 software that has been just recently hacked to do stuf that wasn't intended. And the hacks are 0.x ! Bound to be a few little quirks.
Chalk up another one for a "spontaneous reset" ! Not sure what happened exactly, I tried to recharge it with a standard USB adapter and since I'd read it took longer I just let it sit...a few minutes later I noticed it had restarted and upon restart I was presented with the "Robot sign-up", not sure if it was from autonook or the script since I had run both a couple of days ago, but it's timing out...looks I'm good for a full reset, fortunately I did a Titanium backup ealier today.
Oh, I had a notification saying "updated to 1.0.0" ! Thanks B&N ;-)
I thought I'd seen a thread called "Prevent NC from calling home and updating itself" but can't see it right now.
Dang, another spontaneous hard reset! This time I saw the whole process:
1. YouTube stops working, no video
2. A little later : authorization problem, your device needs to be reset!
3. Back to square one...
Either B&N are onto something or the market/gmail/youtube scripts are creating some problems. I'm going back to nooter to see if it's as rock solid as it was last week.
thecalip said:
Their book is way over priced. And they have tax at every states, while Amazon has no tax for most of the states. Even if they are able to match Amazon, the buyers still have to pay tax.
Another thing, their search engine sucks. Cannot find anything there.
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They have to add tax because they have a physical presence. Amazon exists only in the cloud (and Washington State, where it does add tax). It's not BN's fault.
Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby
Just so you know, B&N is accepting returns untill Jan 31. Probably those purchased in December I would suppose.
Cheers,
kev
BTW I exchanged mine for that issue just in case there was not a forthcoming F/W fix. I noticed that after B&N did a factory reset on mine the problem was gone, until I rebooted it, so don't fall for that "fix".
Unfort t was bought at best buy in november
I had the same audio issue as you and mine was also a gift. I went into Barnes and noble, even without a reciept and they gave me a new one. Didn't even usevthr credit card to look up the purchase, it was great.
Too bad mang
forsaken82 said:
Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby
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Is this steaming music or music on the device?
forsaken82 said:
Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby
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There is an app that wont let the book go to sleep. You can still turn off the screen,but it wont go to sleep. Im sorry,i don't remember the name. It works well though.i used while i had a defective one like yours.
So far there has been no feedback from B&N on this issue. I have heard nothing about any investigation into what the root cause is, so there is no knowing if a F/W fix is indicated. There may have been a running hdwr change or a different F/W build that is the cause on a certain batch of units. Those here have not noted the SN of the failing units, so no way to know which to stay away from. I was hoping, that by now, B&N would have addressed this. That may indicate that it is not fixable with F/W. It certainly qualifies for a warranty replacement though. The longer you wait to return it, the better chance you will get a refurb in exchange. That's not necessarily bad, just mentioning it.
Cheers,
kv
i called tech support, and this is one fo the reasons i love barnes and noble.... they are going to exchange it in store for me. pretty amazing considering it was bought at a best buy! i will never own a kindle for this reason. they impressed me alot with being willing to do this to keep a customer happy!
Is the sound issue just on rooted nooks? Mine is doing the same but thought it was a price for having it rooted. Btw, don't forget to unroot before taking it in.
Sent from my PC36100 using Tapatalk
suzook said:
There is an app that wont let the book go to sleep. You can still turn off the screen,but it wont go to sleep. Im sorry,i don't remember the name. It works well though.i used while i had a defective one like yours.
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The app is called Softlocker and it doesn't really effect battery too much... it also gives instant wake.
forsaken82 said:
i called tech support, and this is one fo the reasons i love barnes and noble.... they are going to exchange it in store for me. pretty amazing considering it was bought at a best buy! i will never own a kindle for this reason. they impressed me alot with being willing to do this to keep a customer happy!
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Isn't really that big of surprise... Best Buy is a re-SELLER, and in this case, Barnes & Noble is the MANUFACTURER with a one year warranty. They cannot deny warranty claims at this point because all Nook Colors are less than one year old. It is good to hear that B & N seem to want to have a good reputation for honoring their warranty!
I have read several questions about this problem in this thread. This is pretty well discussed previously here & on other forums. If you need to research it, search should show some results.
Cheers,
kev
Had my Nexus 7 for about 3 days now, and love it to death. Something i've found, though, is even when the volume is muted, the speaker still makes a definite pop when i turn the screen on or off, or at random. I thought it was the "touch sound", so i disabled that in the sound settings, but it's still persisting, even when the volume is completely muted.
I'm running the EOS rom, but it happened back on stock as well, and i'm wondering if it might be a defect or just a setting
Bumping with extra details, it always makes a popping sound when I close or open tabs in Chrome.
breakingspell said:
Bumping with extra details, it always makes a popping sound when I close or open tabs in Chrome.
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I noticed occasional crackling when playing YouTube videos. So far it has not been bad enough for me to want to return it, hopefully it's not a hardware problem.
shaurz said:
I noticed occasional crackling when playing YouTube videos. So far it has not been bad enough for me to want to return it, hopefully it's not a hardware problem.
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What i'm afraid of is that Google won't have any units left to exchange if it is indeed a defect, being a 16gig and all
breakingspell said:
What i'm afraid of is that Google won't have any units left to exchange if it is indeed a defect, being a 16gig and all
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Google has set aside a large amount of N7s separately from their Play Store stock specifically for exchanges. If you think you have a defective unit, call them and do an RMA. It's a headache dealing with them though, I can tell you that much. They certainly were not prepared to handle the popularity of the N7, even they will admit that.
_MetalHead_ said:
Google has set aside a large amount of N7s separately from their Play Store stock specifically for exchanges. If you think you have a defective unit, call them and do an RMA. It's a headache dealing with them though, I can tell you that much. They certainly were not prepared to handle the popularity of the N7, even they will admit that.
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This is very good to know, I'll call them right away. I'm looking around and seeing similar threads, so it must be a common defect
I visited a Sprint store (#827) Monday, June 3, 2013 to explain a problem I had over the weekend with my HTC One -- overheating and very, very hot to the touch. I left the store with these strange instructions: to never download *any* apps from Google Play Marketplace, do not stream *any* music with the phone, and do *not* store 22 GB of data on a phone advertised to hold 32Gb.
I started my Sprint Store visit in Tampa by explaining that Saturday in Orlando near Disney, my phone started heating up. The metal housing was very hot to the touch, and the "Battery Widget Reborn" full app I had listed the temp greater than 115-degrees Fahrenheit (usually never higher than 95, 85 coming out of sleep). I told them the temperature readout declined and the phone felt cooler after I turned it off for a while, or put the phone into airplane mode, and also later when I drove away from the Disney area toward downtown Orlando. The problem was not resolved by a reboot alone. When I took the phone out of airplane mode or turned it on, the phone started getting hotter... about 5 degrees per minute.
I requested that they check the phone and make sure that I wasn't dealing with a safety problem and not just a one-day fluke.
The first tech I dealt with said she had to go to lunch, described her new diet for me, and told me that she wasn't sure where the power button is on the HTC One because they change the location of the power button so much on these phones. But, she was very friendly and listened to my problem. She said it would take about an hour to review and I could come back.
I came back an hour later, the second tech came to me, and told me that the problem is that I was using 22Gb out of the internal 32Gb for apps. I told him that most of it was actually music files, and he disagreed with me and told me that I'm wrong! More on that later. Then, he had me talk to a man who's name tag read "Assistant Store Manager." That man told me that because they could not replicate the problem, there's nothing he can do for me.
I explained my only intent was for the phone to be looked at to make sure there is not a chronic safety concern... I don't want the phone to explode in my ear, or something. He said that's not possible, and not to worry. Here were their suggested courses of action:
1. Do not use 22Gb out of 32Gb.
The second tech showed me that I am using 22Gb out of 32Gb, and that's why the phone overheated. He said it's just like a computer, I can't fill it with that many apps. The manager also reiterated this point -- you cannot fill the phone's internal storage with 22Gb of information. I explained to the tech that most of it is music files. He said that's impossible, this phone streams music. I explained that I had used a USB cable to transfer the music mp3 files to the phone. He said that I am mistaken. I showed him that the list of thousands of songs was listed under "On Device Only", but he again said that I was incorrect. He showed me under "downloaded apps" that in the bar that says "Phone Storage" that the phone contained 22 Gb of apps. I tried to explain to him that indicates the phone's current total storage, not only referring to only apps. He said I was wrong. I invited him to plug the phone into a computer, and look at the storage's total file system, and see for himself that much of that is music. He refused.
2. Battery Widget Reborn probably caused it too
The manager said that because Battery Widget Reborn is an app that didn't come with the phone, it cannot be trusted. He then advised me to *never* download *any* apps from the Google play marketplace, because they might not correctly work with my phone causing the problems I described. I told him that I didn't install any new apps this weekend, and that I'd been using Battery Widget Reborn for mostly the entire time I'd had the phone, and that it's very highly rated on the Play store, and that I've never had a problem. The tech said apps like Battery Widget Reborn and FlickFolio probably caused battery problems, because he'd never heard of FlickFolio. That leads me to the next piece of advice...
3. Don't fill the device's storage:
The tech and manager both pointed out the device is like a computer, that I cannot fill it with 22 Gb of apps, or I would have these problems. I again tried to explain that some of that storage is music (without any files, first turned on, the storage shows about 6Gb full). Regardless, I pointed out that there was no disclaimer when I purchased the phone that said I was not allowed to fill 22 Gb out of 32 or the phone wouldn't function. They said that doesn't matter, just don't do it. Also, they recommended that I shouldn't use any non-preinstalled HTC apps. Even apps by Google can cause problems. Which leads me to the next advice...
4. Don't use Google Music.
The tech said that Google Music is only capable of streaming, not playing music files locally. I explained that I actually had MP3 files saved on the phone. He said that's not possible. The only way that Google Play Music function is to stream music from the cloud, and that's probably why I had overheating problems. I invited him to plug my phone into a computer to see that, in fact, I had music saved on the device. He refused. He instructed me to never install Google Play Music. I checked later, and found out that this software comes pre-installed on my phone.
5. All HTC Phones have battery problems.
I told the manager that the tech had just told me all HTC phones have battery problems, and said if that it's a known issue that all HTC phones have problems, why would they even sell it in the first place. I asked if he would exchange it for another manufacturer's phone if it's well known by the repair tech that HTC phones have battery problems like this. The manager would not disagree with but would not confirm that all HTC phones have battery problems, but he said that all phones could be expected to overheat. He said that since I had the phone for a month and a half, no exchanges or refunds would be given.
I told the manager that I think it's suspicious to be instructed to never download apps from the Google play marketplace, to never store music, and to never store anything on the internal storage bedsides what came on the phone. What's the point of having a phone, I incredulously questioned.
He explained that the device isn't just a phone, that it's a little computer and it's doing a lot more than just being a telephone. At that time, I felt engaging in such semantics was a little pompous jab at me, but maybe I misunderstood. I explained that I said "phone" idiomatically -- that I know that the device is a computing-capable device that includes a method of making calls referred to as a telephone, not that I believed the device was "only a phone" because I said "phone".
He tried to explain that I shouldn't keep multiple apps open in Android. I told him that I know that already, and I always close apps. The assistant manager, after giving me this advice, didn't know how to display current apps on the HTC One. I had to show him. He advised me to do a thing he didn't know how to do himself, and I had to show him how.
The assistant manager offered the following:
1. I've had the phone for more than a month and a half, I cannot switch phones under contract
2. I can have a refurbished model provided under insurance at my deductible's expense under Total Equipment Protection if I want to.
3. They can document my problem for later if it happens again
4. They can wipe the phone back to stock
I opted to have the phone wiped back to stock on the spot. I told the manager that my problem is that I don't want any monetary resolution, I wanted the phone to be looked at from a safety standpoint. He said he would notate my account as such.
I think it's interesting that upon having a wiped phone, I perceived no discernable speed difference between my phone with 22 Gb space used and the factory-fresh 6 Gb space used. I really don't think that using 22 Gb of internal space has any real impact on the phone's function, and since I'd been using that amount of space for a month and a half, I don't believe it caused my phone to become suddenly and acutely hot to the touch.
The only difference to predicate the sudden and acute onset of extreme case heat was where I was using the phone -- around a lot of other people. My theory is that the phone couldn't get a signal being around all those other sprint customers, and its radios just banged away until the phone's metal exterior radiated that heat from the equipment to my pants pocket and skin.
And I told them that. I told them I didn't think it was right how incredibly hot the device got, to where I would touch others and have them wince and say "Ow!", and I was worried that no one had ever taken an HTC One into a large event with many people trying to use their phone like that before.
All they could do was blame me for downloading any apps from the Google Play Store, and telling me that it's impossible to load mp3 files onto the phone. And for that, I fault them and their customer service today. I'm very concerned that the "official" Sprint store employee advice is that I cannot add songs to my phone, or stream music, or install any applications that didn't pre-installed on the phone from HTC, and to definately not use Google Play Music that actually comes pre-installed on the phone. Also, the Sprint repair employee verbalized that all HTCs have battery problems so don't worry. Really?
I wondered, does HTC endorse all of this advice? I've contacted HTC to find out if they endorse Sprint employees advising never to fill 22Gb out of 32Gb, and they've already messaged me back and told me this is incorrect advice. So, does Sprint truly endorse this advice?
I have crossposted this on the Sprint forums, also emailed the store's manager and district manager directly.
They sound like a bunch of idiots. Was this is a corporate store? I would try calling support and talking to them about it and see what they can do for ya since the store wont.
That's the strangest customer service experience I have ever heard. I've been told if they couldn't replicate the problem that it wasn't something that could be solved but that's it. The staff at that store should be replaced.
Sent from my SPH-L900 using xda premium
That is some ignorant [email protected]#$ right there, man. Try another store...
But then again, most phone store employees don't know anything about the phones they sell, and the few who do won't help you. Lol.
Strange Experience
scarletspider1982 said:
That's the strangest customer service experience I have ever heard. I've been told if they couldn't replicate the problem that it wasn't something that could be solved but that's it. The staff at that store should be replaced.
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It was so weird.
I don't even care about the period of time when it was hot, I know it was the signal. I'm very upset at all of these strange recommendations made by the "repair" staff and store assistant manager. It was just.. surreal. I'm sure that my puzzled look of disbelief probably just egged them on in their series of apparent lies.
I've emailed the store's manager and the district manager. HTC, as I said, already replied and said the store's staff is completely wrong.
x714x said:
They sound like a bunch of idiots. Was this is a corporate store?
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What does that have to do with anything?
TonyTurboII said:
What does that have to do with anything?
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He means... Not every sprint store has idiots working in them as people may think.
via sexy phONE.
It's really sad to say but more times than not Sprint employees have given me advice just like that! I think there's more employees that work for Sprint that got no idea what their talking about then there is that do know what their talking about. Sad, but true.
Sent from my HTCONE using Tapatalk 2
I've noticed one very real fact about dealing with people in any technology field. The majority just don't know. I work in the security industry as a alarm system service technician, the people who are "managers" don't have a 1/16 of the knowledge I do when it comes to the technical aspect of the industry. The problem is they are the ones who answer the phones or deal with the customer. I have never once called sprint for a technical issue nor will I ever. I know more about how this phone works than they ever will. Why waste your time and frustration? But I digress.
I would have put the phone in airplane mode and then played Google Music, but it sounds like they would have been too dumb to understand.
Sent from my HTCONE using xda app-developers app
The vast majority of Sprint corporate retail employees are morons, the in store "techs" are technically inept.
And it doesn't help that the store and district managers don't care, they only care about the amount of services and accessories sold.
Should have taken it to radioshack... Those people should be fired immediately...
Sent from my Sprint HTC ONE using xda premium
BamAlmighty said:
The vast majority of Sprint corporate retail employees are morons, the in store "techs" are technically inept.
And it doesn't help that the store and district managers don't care, they only care about the amount of services and accessories sold.
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I work at a 3rd party sprint store (repair center) and we have to deal with angry customers all the time that's come from a corporate store. If you can try to make it to a archtelecom owned sprint store. We hold the record 5 years running for highest customer satisfaction. That's over corporate and every other sprint authorized store including bestbuy, radioshack and the sorts. I would highly advise avoiding radioshack and never ever never ever take your phone to bestbuy(geeksquad) for phone issues. They are below corporate with customer satisfaction and have even made things worse in almost every location in the 12 states I've had to visit.
Sent from my HTCONE using xda premium
Was your phone in sleep? Last time I went to Orlando the data was unusable, so maybe you had some background apps trying to use the internet? Just a guess
Sent from my HTCONE using xda premium
reception was prolly bad and or phone was on roaming...i noticed my phone got hot because of those reasons before :/
I'm almost in tears laughing at their recommendations. Did they also explain how "the internet is a series of tubes"?
Sent from my EVO using xda premium
They are a bunch of idiots... Dealing with people who don't know what they are talking about, but think they do, just gets me every time.
But seriously if you don't know how to read you probably won't understand any of this.
Every single excuse they came up with is utter b.s. I'm almost maxed out on my phone between 110 apps/widgets, 1000 songs/videos and 1000+ pics.
Phone works fine, I clock almost 18-20 hours a day.
Sent from my HTCONE using xda premium
dsEVOlve said:
I'm almost in tears laughing at their recommendations. Did they also explain how "the internet is a series of tubes"?
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Heheh
I have actually been "Banned" from my local Corporate Store in large part because of the knowledge I have gained from XDA! I have had many similar experiences over my 16 year love / hate relationship with Sprint, as the OP had and have held my ground and argued using factual technical info.
Sometimes I won, but most often I left the store angry and frustrated. The last visit got me banned when I argued that Google Music can play local files stored on the phone. I left the store using the app to play from my phone and proving to a store full of customers that the staff is clueless. Of course the choice words I used while leaving probably contributed to me being asked not to return...
My Galaxy s21 has been crashing constantly for about a day now. I thought maybe it was just an app or something causing the issue so I factory reset my device but nothing changed its still crashes at least once every 5 minutes. At this point I am thinking its a hardware issue. Any help would be appreciated.
If it's returnable, get a cash refund. This phone is sounding more like a dog (no offense to K-9s intended) more each passing day. Multiply defects.
It may be a bad firmware load but who cares(?) if you can get your money back or at least a new replacement.
Sammy's done nothing but drop the ball this year...
turnert said:
My Galaxy s21 has been crashing constantly for about a day now. I thought maybe it was just an app or something causing the issue so I factory reset my device but nothing changed its still crashes at least once every 5 minutes. At this point I am thinking its a hardware issue. Any help would be appreciated.
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Have you tried booting into safe mode to see if the phone is stable then? That would help indicate if it's a rogue thrid party app.
The Twitter app crashes and slows down for me,it's been happening since I got the phone. Not sure if it's the app or a bug in the OS.
Batfink33 said:
The Twitter app crashes and slows down for me,it's been happening since I got the phone. Not sure if it's the app or a bug in the OS.
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Trash app. Ditch it.
FB, WhatsApp, LinkedIn, Instagram none of that crapware runs on my phone ever.
blackhawk said:
Trash app. Ditch it.
FB, WhatsApp, LinkedIn, Instagram none of that crapware runs on my phone ever.
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I'm on Twitter all the time though, used Flamingo before and that's good but I like the features on the official app. It runs like sh** though.
Batfink33 said:
I'm on Twitter all the time though, used Flamingo before and that's good but I like the features on the official app. It runs like sh** though.
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Having it running as an app is completely unacceptable.
Worse...
The platform itself is heavily censored. Like FB most of your information is best keep private. These platforms have ruined many lives and careers. They are purveyors is disinformation and are political in nature.
Known data miners and abusers.
No. Don't feed the beast.
You're far better off on smaller forums.
lywyn said:
Have you tried booting into safe mode to see if the phone is stable then? That would help indicate if it's a rogue thrid party app.
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I haven't tried safe mode yet but I would assume a factory reset would be almost as good. Oddly the problem seems to be gone now no clue why though. Hopefully it doesn't come back.
turnert said:
I haven't tried safe mode yet but I would assume a factory reset would be almost as good. Oddly the problem seems to be gone now no clue why though. Hopefully it doesn't come back.
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It most likely will reoccure. Always best to find the root cause.
Factory resets should be reserved for after firmware upgrades and malware infections that can't be eradicated.
Occasionally a poorly written apk will alter hidden setting values permanently on uninstalling it. Sometimes you can reinstall that app and correct those values otherwise... factory reset time.
Here's an update incase anyone is curious. Basically I contacted Samsung support and they told me I could bring it to a local repair shop to get it fixed. The first time I brought it they reflashed the firmware but that didn't work it was still constantly crashing. When I brought it back they replaced the motherboard. That worked but sadly cell service does not work. When I brought it back they Basically just said that I should get a replacement device but Samsung was "out of stock" so there was nothing they could do. Now I'm Basically stuck with a non functional galaxy s21.
turnert said:
Here's an update incase anyone is curious. Basically I contacted Samsung support and they told me I could bring it to a local repair shop to get it fixed. The first time I brought it they reflashed the firmware but that didn't work it was still constantly crashing. When I brought it back they replaced the motherboard. That worked but sadly cell service does not work. When I brought it back they Basically just said that I should get a replacement device but Samsung was "out of stock" so there was nothing they could do. Now I'm Basically stuck with a non functional galaxy s21.
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How loathsome of Samsung. *Grrrrrrr*
Ask for a full refund check.
That's what Samsung should have offered rather than have you babysitting a paperweight.
Lean on them. If purchased with a MC or Visa card file a claim. You will have to return the device for the bank to issue credit if they can.
Did they replace the C port PCB?
blackhawk said:
How loathsome of Samsung. *Grrrrrrr*
Ask for a full refund check.
That's what Samsung should have offered rather than have you babysitting a paperweight.
Lean on them. If purchased with a MC or Visa card file a claim. You will have to return the device for the bank to issue credit if they can.
Did they replace the C port PCB?
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Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.
turnert said:
Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.
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Also they gave me one option to send it in with Samsungs mail in repair. But that's going to take weeks and still probably won't do anything.
turnert said:
Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.
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A bad or mismatched C port PCB can kill the internet at least on the Note 10+
They may have used the wrong mobo variant.
Tech can be inept buffoons. Those little part numbers have to match exactly...
Lean on T-mobile, they are in breach of contract.
Contact their retainment dept, escalate the case, lean all over them like a cheap suit.
Contact your State Attorney General's office and the BBB. File complaints.
Completely unacceptable.
Final update: Just got my phone back from Samsung and after countless tech support calls and countless attempted repairs it's finally fixed! Everything seems to be good so far.