[Q] Touchscreen stops responding (including home and back) - One (M7) Q&A, Help & Troubleshooting

I still have the stock Rom on my Sense HTC one. Since a few weeks the touchscreen stops responding. Meaning it does not register input. The home and back keys don't work either. However, if the phone happens to be unlocked, long press home does get me to Google Now, but nothing else works, and I'm forced to longpress power-> reboot. It happens randomly multiple times per day.
Anyone have a clue what's going on, or how to diagnose it?
Thanks.

Small kick, hoping for some ideas.

Im probably going to flash but if anyone had any ideas about why this is happening please let me know!

Related

Help buttons not working on my At&t tilt

Alright my At&t tilt front face buttons started to not work (i could only use the arrow buttons and the ok button) and my keyboard stopped working but the arrow keys would. i upgraded the rom after calling htc for help. that didnt fix a thing and now today none of the buttons work. i keep getting the PTT to come up and ask for installation and edfc keeps typing themselves on the screen. so idk if it is a software problem or if the hard ware is malfunctioning.
Damn, I got the same problem. Does anybody know how to fix this?
the same problem here... :/
same problema here.
i already tried another radio, another SPL, another ROM and nothing.
any idea?
Just updating.
Yesterday my tytn started working perfectly again, but today the same problem is occuring. I did nothing, so probably is really a hardware issue.
I have a similar problem.
Send/End + Soft Keys + Keyboard are not working. The issue is not resolved yet?
Wow, this problem just happened to me as well. I've searched everywhere on the net and couldn't find anything.
So is this a pervasive issue? Anyone with any hint as to what might be the source of the problem?
Originally, I thought it the PTT button was stuck in the PRESSED position because the phone behaves as if this button was constantly being pressed. For example my PTT button was mapped to Voice Recorder if the PTT button was held down. The voice recorder constantly comes on everytime I turn the phone on!!
1234567890
I have the exact same problem.
The only change I recently made (two weeks ago) was installing tom tom navigator.
First I thought it was a virus and I installed bull guard, but with no success.
It opens/closes the start menu every second, no buttons work apart from the directional buttons and it writes "edfc" in my textmessages when I turn on/off the screen with the power button.
Most of the time(!) this irritating opening/closing of the start menu only happens after I first turn off/on the screen (with the power button).
I saw this problem described in a post dating back almost two years ago. Someone ought to know the answer to our problems. What does HTC say about it?
I have been lucky and not had this issue yet; but I would recommend starting by flashing the stock rom from HTC. Then hard reset; that will clear everything back to original. If you still experence this after that, then you have a hardware issue. Good luck
This just happened to me this morning. I cant use any buttons and nothing is popping up. This is soo wierd cause the phone was just sitting there overnight!!
Me too...
I have been going nuts with this issue for a couple months now. Makes the phone unusable half the time. I am so disappointed to find that a ROM reload doesn't fix it!! I remapped the 6 key to none and that sort of helps but it was mapped to Voice record before and it would constantly record memos until all the memory was gone in the phone and then it would all crash from there. So frustrating.
I too get the edfc message after I reboot....
It really seems like a virus the way it acts but I guess if it is a hardware issue then it's not a virus.
Anyone ever figure anything out with this? Nothing has changed on my phone recently.
Still an issue?
Holy Toledo fellow Tilt Users. Have you ditched your half-functioning touchscreen, or have we figured out how to solve this issue.
Recently I FOUND THE SAME PROBLEM!
I am going to do what was suggested (original HTC Rom & hard reset) and will let you know if I get the rest of my keyboard back...
All buttons except for power and... NOT WORKING
Outside "Enter" buttons work but they are mapped to Windows key. ? Weird. For some reason the kaiser thinks it is something else. I do not know how it got this way, but there must be a way to convince the hardware of the existence of all my other buttons. The entire keyboard does not work.
Hard Reset & stock HTC Rom did not help. I was surprised that I could hard reset it at all since the two soft buttons are unresponsive to software.
Anyone figure this out yet?
Hi, I got the same issue today as well - Has anyone got rid of this?

Power Button- slow?

i noticed recently that if i press the power button, it sometimes takes a really long time to turn the screen on. i know the hardware works because the backlight in the soft buttons turns on immediately, but the screen remains black for up to 10 seconds. this happens rarely. however, im fairly sure it isnt a software problem because ive wiped completely and installed a fresh rom and the problem seems to persist. perhaps i just recently noticed, and the problem was always there? does anyone else have this problem?
three threads above yours.
http://forum.xda-developers.com/showthread.php?t=681723
could be a hardware issue.
Mine does this every few days.. I am still on the stock 2.1 rom.
Mine also does this, I only noticed it after flashing Cyanogenmod 5.0.6. so I thought it might have been a bug. I also assumed it was a bug because the phone seems to act strangely when you are touching the screen and try to hit the power button.
Hopefully this isn't a hardware issue, I've had the phone since release.
Is anyone else experiencing similar issues?
It happens to me as well, but very infrequently. Maybe every few days... so it doesn't bother me enough to worry about it.
I'm on stock ROM btw.
I am leaning towards thinking this may be software related. A few minutes ago I was at the lock screen and tried about 50 times (yes I waited long enough after each press) and simply could not get the screen to turn off. I then tried long pressing the power button and, sure enough, each time it would bring up the shutdown menu (yes, over the lock screen). Must be a bug right?
Hmm, my problem's slightly different. Around half of the time, I have to press the power button twice to turn the screen on. Sometimes, pressing it the first time doesn't turn the screen on, had to press the power button firmly again.
This started only recently. On stock n1 and bought it during feb.
that means that your power button is dying, like many others' (including mine)
this is the first time, it takes 2 clicks to work....than it will increase.
Expect a repair soon...
Well i am having the issue other way around. i am not been able to put my phone in stand by mode by clicking on it and it is do a hard press then i get options to shut off the phone
any suggestions what might be causing it ?
I'm happy I haven't received this problem yet
-------------------------------------
i want my yogurt lol froyo time
negroplasty said:
Mine also does this, I only noticed it after flashing Cyanogenmod 5.0.6. so I thought it might have been a bug. I also assumed it was a bug because the phone seems to act strangely when you are touching the screen and try to hit the power button.
Hopefully this isn't a hardware issue, I've had the phone since release.
Is anyone else experiencing similar issues?
Click to expand...
Click to collapse
I am having the same issue and i wonder if you were able to find the cause for it. I have the same rom as you do on your phone
negroplasty said:
I am leaning towards thinking this may be software related. A few minutes ago I was at the lock screen and tried about 50 times (yes I waited long enough after each press) and simply could not get the screen to turn off. I then tried long pressing the power button and, sure enough, each time it would bring up the shutdown menu (yes, over the lock screen). Must be a bug right?
Click to expand...
Click to collapse
I have a similar problem. When I unplug the N1 from the charger, the screen comes on showing the lock screen, and I can't get it to turn off. If I unlock the phone, however, then the power button works normally. I don't think it was doing this until recently (I bought it in January the first day it was offered and am running the stock update1 ROM).
So here is my theory if the power button is a problem then it needs to act up both ways and not only one way. right now i can put the phone in sleep mode but i can wake it up. i will post the issues on the development forum and might be able to find an asnswer to it
So seems like the issues is because of Cyanogenmod 5.0.6 because since i have flashed another rom it is working just fine. i will be doing some more testing before i can be certain
Another problem I am experiencing is when I long press the power button, it pulls up the phone options menu but also turns off the screen. It's extremely frustrating as it does this quite frequently; right after I power on the screen again and unlock the device it works properly every time - so much so that I am convinced this is a software issue.
I am now running froyo, rooted with Cyan's minor root patch. I can also say for sure I experienced the same problem on CM 5.0.6, but it definitely occurred less frequently.
Am I alone here?
di2356 said:
i noticed recently that if i press the power button, it sometimes takes a really long time to turn the screen on. i know the hardware works because the backlight in the soft buttons turns on immediately, but the screen remains black for up to 10 seconds. this happens rarely. however, im fairly sure it isnt a software problem because ive wiped completely and installed a fresh rom and the problem seems to persist. perhaps i just recently noticed, and the problem was always there? does anyone else have this problem?
Click to expand...
Click to collapse
I just started having this problem after upgrading to 2.2.
I have this every so often. But sometimes wonder if it is flyscreen doing it
You guys should all just be running the app no lock to take the power autumn out of the equation.
Ahhhhh! I just need trackball wakeup!
I have a similar issue where my screen will turn on but will be unresponsive. When i turn it on and off, the backlight jut comes and goes. If it times out it won't turn back on for a bit(the backlight will come on still).
I just wiped my phone, hoping that'll fix it since it only started happening on a regular basis since I updated to Froyo

Unresponsive back button HTC GPE

Hi all
I have a stock HTC GPE 4.4.4, with stock recovery, no SU. Phone works fine except for a random problem which has only just started with the phone. When i unlock the phone, the back button doesnt work at all - even if i leave it for a few seconds or more. But, if i tap the home button, the back button will then start to work. I thought initially it may have been the screen lock which i recently put on so i turned that off - no cigar. Im stumped as to why its happening just! Im hoping the official GPE update will fix it but not sure...
Thanks
I hate to be the bearer of bad news, but it sounds to me like the capacitive buttons are starting to go bad on your phone. If you think it's the software, back everything up and do a factory reset and see if that resolves the issue. Also, I'm curious, does the back button work in recovery?
Yep works fine in recovery. In fact, its working again right now. It only ever happens when the phone has been locked for a period of time. Once unlocked, it occasionally doesnt work unless i hit the home button. Also, the search bar in chrome fails to bring up the keyboard as well.
Im pretty sure its software related though. Just wondered of anyone here had same issue

[SOLVED]HTC One M7 thinks I use buttons, doesn't respond.

Hi all!
First of all, I'm not sure if I'm doing everything right here, so excuse me if I'm doing something wrong
I'm new.
I've had my HTC One M7 from aliexpress.com for 2 weeks and 2 days now.
Have had great fun of it, nothing seemed wrong, was working perfectly. There were some rumours about an unofficial android-version that was put on this phone, which might be the problem..
Everytime I turn the phone screen on it thinks I hold/doubletap/tap/repeatedly tap the home button, and sometimes when I power it off it thinks I hold the volume down-button and takes a screenshot.. When I finally get to type my 4-digit pin code, it unlocks, goes to home screen, does the same again. Seems like my phone thinks I'm using the buttons..
I've changed settings (in a legit official way via Settings) of my home button to Hold for menu, Hold and swipe up for Google Search, and double-tap for recent apps..
Have tried factory reset twice, have tried rebooting it over and over, have tried almost anything.. I'm at the point of buying a new phone now, because I fear that HTC will not help me because it's an unofficial version of Android.. Any suggestions?
Everytime I open an app it just closes it and goes to home, sometimes before it does that it opens recent apps.. After that it just freezes and I can't touch it. Sometimes after waiting a couple of seconds, I can tap the screen and maybe it's fast enough to open for example WhatsApp, and then it just shuts off and does what I just stated.
Really weird!
I'm quite desperate. Could a custom ROM (Cyanogen or Android lollipop) fix this perhaps?
Please, help
Gr Patrick
ExcesusNL said:
Hi all!
First of all, I'm not sure if I'm doing everything right here, so excuse me if I'm doing something wrong
I'm new.
I've had my HTC One M7 from aliexpress.com for 2 weeks and 2 days now.
Have had great fun of it, nothing seemed wrong, was working perfectly. There were some rumours about an unofficial android-version that was put on this phone, which might be the problem..
Everytime I turn the phone screen on it thinks I hold/doubletap/tap/repeatedly tap the home button, and sometimes when I power it off it thinks I hold the volume down-button and takes a screenshot.. When I finally get to type my 4-digit pin code, it unlocks, goes to home screen, does the same again. Seems like my phone thinks I'm using the buttons..
I've changed settings (in a legit official way via Settings) of my home button to Hold for menu, Hold and swipe up for Google Search, and double-tap for recent apps..
Have tried factory reset twice, have tried rebooting it over and over, have tried almost anything.. I'm at the point of buying a new phone now, because I fear that HTC will not help me because it's an unofficial version of Android.. Any suggestions?
Everytime I open an app it just closes it and goes to home, sometimes before it does that it opens recent apps.. After that it just freezes and I can't touch it. Sometimes after waiting a couple of seconds, I can tap the screen and maybe it's fast enough to open for example WhatsApp, and then it just shuts off and does what I just stated.
Really weird!
I'm quite desperate. Could a custom ROM (Cyanogen or Android lollipop) fix this perhaps?
Please, help
Gr Patrick
Click to expand...
Click to collapse
This is purely a hardware issue. Your home button is somehow always in "on" position. Given it's a capacitive button, it could be the digitizer or a scratch on the home button area
donkeykong1 said:
This is purely a hardware issue. Your home button is somehow always in "on" position. Given it's a capacitive button, it could be the digitizer or a scratch on the home button area
Click to expand...
Click to collapse
Any idea on how to fix this?
This is somewhere about what I mean, read my reply also.
This might even be closer to what I mean.
Should I just send it back to HTC or can I fix this myself, with your heroic help?
ExcesusNL said:
Any idea on how to fix this?
This is somewhere about what I mean, read my reply also.
This might even be closer to what I mean.
Should I just send it back to HTC or can I fix this myself, with your heroic help?
Click to expand...
Click to collapse
Seems like just the thing I wrote. Considering it's a hardware issue you could replace the screen-digitizer assembly by yourself if you are familiar with that kind of work. I tried once on my old Desire and fried the motherboard, so I don't have cojones to do it [emoji6]
donkeykong1 said:
Seems like just the thing I wrote. Considering it's a hardware issue you could replace the screen-digitizer assembly by yourself if you are familiar with that kind of work. I tried once on my old Desire and fried the motherboard, so I don't have cojones to do it [emoji6]
Click to expand...
Click to collapse
Thanks for assisting me. I will bring it to a Chinese or turkish guy around here who will do it for cheap

Back, home, task button stop working. Why?

Hi,
I have a fresh new Motorola G5S and suddenly the three android buttons stop working (back, home, task).
If I tap them nothing happen every other parts of the screen works without problems.
This happen randomly and when it happen there is no way to restore the situation if not by repeatedly change the orientation of the screen and reboot the phone.
Is there someone else with this problem?
How can I solve it?
Bumping question

Categories

Resources