Back, home, task button stop working. Why? - Moto G5S Plus Questions & Answers

Hi,
I have a fresh new Motorola G5S and suddenly the three android buttons stop working (back, home, task).
If I tap them nothing happen every other parts of the screen works without problems.
This happen randomly and when it happen there is no way to restore the situation if not by repeatedly change the orientation of the screen and reboot the phone.
Is there someone else with this problem?
How can I solve it?

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Power Button- slow?

i noticed recently that if i press the power button, it sometimes takes a really long time to turn the screen on. i know the hardware works because the backlight in the soft buttons turns on immediately, but the screen remains black for up to 10 seconds. this happens rarely. however, im fairly sure it isnt a software problem because ive wiped completely and installed a fresh rom and the problem seems to persist. perhaps i just recently noticed, and the problem was always there? does anyone else have this problem?
three threads above yours.
http://forum.xda-developers.com/showthread.php?t=681723
could be a hardware issue.
Mine does this every few days.. I am still on the stock 2.1 rom.
Mine also does this, I only noticed it after flashing Cyanogenmod 5.0.6. so I thought it might have been a bug. I also assumed it was a bug because the phone seems to act strangely when you are touching the screen and try to hit the power button.
Hopefully this isn't a hardware issue, I've had the phone since release.
Is anyone else experiencing similar issues?
It happens to me as well, but very infrequently. Maybe every few days... so it doesn't bother me enough to worry about it.
I'm on stock ROM btw.
I am leaning towards thinking this may be software related. A few minutes ago I was at the lock screen and tried about 50 times (yes I waited long enough after each press) and simply could not get the screen to turn off. I then tried long pressing the power button and, sure enough, each time it would bring up the shutdown menu (yes, over the lock screen). Must be a bug right?
Hmm, my problem's slightly different. Around half of the time, I have to press the power button twice to turn the screen on. Sometimes, pressing it the first time doesn't turn the screen on, had to press the power button firmly again.
This started only recently. On stock n1 and bought it during feb.
that means that your power button is dying, like many others' (including mine)
this is the first time, it takes 2 clicks to work....than it will increase.
Expect a repair soon...
Well i am having the issue other way around. i am not been able to put my phone in stand by mode by clicking on it and it is do a hard press then i get options to shut off the phone
any suggestions what might be causing it ?
I'm happy I haven't received this problem yet
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i want my yogurt lol froyo time
negroplasty said:
Mine also does this, I only noticed it after flashing Cyanogenmod 5.0.6. so I thought it might have been a bug. I also assumed it was a bug because the phone seems to act strangely when you are touching the screen and try to hit the power button.
Hopefully this isn't a hardware issue, I've had the phone since release.
Is anyone else experiencing similar issues?
Click to expand...
Click to collapse
I am having the same issue and i wonder if you were able to find the cause for it. I have the same rom as you do on your phone
negroplasty said:
I am leaning towards thinking this may be software related. A few minutes ago I was at the lock screen and tried about 50 times (yes I waited long enough after each press) and simply could not get the screen to turn off. I then tried long pressing the power button and, sure enough, each time it would bring up the shutdown menu (yes, over the lock screen). Must be a bug right?
Click to expand...
Click to collapse
I have a similar problem. When I unplug the N1 from the charger, the screen comes on showing the lock screen, and I can't get it to turn off. If I unlock the phone, however, then the power button works normally. I don't think it was doing this until recently (I bought it in January the first day it was offered and am running the stock update1 ROM).
So here is my theory if the power button is a problem then it needs to act up both ways and not only one way. right now i can put the phone in sleep mode but i can wake it up. i will post the issues on the development forum and might be able to find an asnswer to it
So seems like the issues is because of Cyanogenmod 5.0.6 because since i have flashed another rom it is working just fine. i will be doing some more testing before i can be certain
Another problem I am experiencing is when I long press the power button, it pulls up the phone options menu but also turns off the screen. It's extremely frustrating as it does this quite frequently; right after I power on the screen again and unlock the device it works properly every time - so much so that I am convinced this is a software issue.
I am now running froyo, rooted with Cyan's minor root patch. I can also say for sure I experienced the same problem on CM 5.0.6, but it definitely occurred less frequently.
Am I alone here?
di2356 said:
i noticed recently that if i press the power button, it sometimes takes a really long time to turn the screen on. i know the hardware works because the backlight in the soft buttons turns on immediately, but the screen remains black for up to 10 seconds. this happens rarely. however, im fairly sure it isnt a software problem because ive wiped completely and installed a fresh rom and the problem seems to persist. perhaps i just recently noticed, and the problem was always there? does anyone else have this problem?
Click to expand...
Click to collapse
I just started having this problem after upgrading to 2.2.
I have this every so often. But sometimes wonder if it is flyscreen doing it
You guys should all just be running the app no lock to take the power autumn out of the equation.
Ahhhhh! I just need trackball wakeup!
I have a similar issue where my screen will turn on but will be unresponsive. When i turn it on and off, the backlight jut comes and goes. If it times out it won't turn back on for a bit(the backlight will come on still).
I just wiped my phone, hoping that'll fix it since it only started happening on a regular basis since I updated to Froyo

N1: Screen issues (Stops working)

Hello,
I was wondering if there is some way to track what is happening on my phone? Since my screen stops working when waked up from standby. i.e. if i press the button at the top to standby and then when i press it again and reach the lock screen the touchscreen is not working, it is simply not registering touch and neither are the 4 small buttons on the bottom (back, settings, home, search). However, the OS in itself is still running as I think since I can still see the time move and if I hold the off button the menu comes up for reboot etc.
Anyone heard of anything like this or any tips how to solve this? I am rooted and running CM6 I think at the moment.
Thank you,
Svarto
Svarto said:
Hello,
I was wondering if there is some way to track what is happening on my phone? Since my screen stops working when waked up from standby. i.e. if i press the button at the top to standby and then when i press it again and reach the lock screen the touchscreen is not working, it is simply not registering touch and neither are the 4 small buttons on the bottom (back, settings, home, search). However, the OS in itself is still running as I think since I can still see the time move and if I hold the off button the menu comes up for reboot etc.
Anyone heard of anything like this or any tips how to solve this? I am rooted and running CM6 I think at the moment.
Thank you,
Svarto
Click to expand...
Click to collapse
so the only way to escape this is by pulling the battery and rebooting? when you do reboot and dont go in standby, the touchscreen works fine?
You can check the issue using logcat and /proc/kmsg.
Also, you can read my threads on the subject, describing the same error with logs, and see if your logs are the same.
I'm currently trying to check if the error repeats itself after full wipe and starting from scratch. In the meantime it didn't show up until I applied a theme, and then after reflashing the ROM it's gone again - I'm still checking, only a day has passed.
Yes, the only solution is to pull out the battery and reboot. Then it works fine and I can go in and out of standby. I havent found a particular pattern to it happening so it is hard to reproduce.
I will have a look at that logcat and your other thread!
Just to guide you - when it happens to me, the phone gets stuck with mmc0 access that receives "CRC error" reply and doesn't go through. Pressing power button for a long time several times and playing with trackball / touching the screen between presses "releases" the "lock", and you'll be able to work with the phone again until you put it to sleep again. If you turn WiFi and BT off and then back on - the problem seems to disappear.

[Q] Touchscreen stops responding (including home and back)

I still have the stock Rom on my Sense HTC one. Since a few weeks the touchscreen stops responding. Meaning it does not register input. The home and back keys don't work either. However, if the phone happens to be unlocked, long press home does get me to Google Now, but nothing else works, and I'm forced to longpress power-> reboot. It happens randomly multiple times per day.
Anyone have a clue what's going on, or how to diagnose it?
Thanks.
Small kick, hoping for some ideas.
Im probably going to flash but if anyone had any ideas about why this is happening please let me know!

Occasional random screen unresponsive after reboot

I am curious if anyone else experiences this and what could be the cause. I have a rooted Pixel 4a 5g running stock Android 11. Once per week I have Titanium Backup run a backup and have it reboot when the backup is done (TiBu will stop some apps for the backup and then they won't function again until a reboot). Most times everything is fine but every once in a while when I try to enter my pin after reboot, the screen is unresponsive. I then have to force power it off/on. Usually this resolves the issue but every once in a while I struggle to get the phone powered back on. Holding the power button doesn't work. Holding power plus vol down, or power plus vol up doesn't work either. I then go into a mild panic, put the phone down for a bit then try the power/vol button combos again (I never remember the exact combo that works since I am mildly panicking) and it eventually powers on with working touchscreen.
I find this behavior weird, annoying, and not in the realm of normal operation. Any thoughts what could be causing this? I use the same apps that I have used on all my previous phones and have never experienced this. Is it an Android 11 issue? Would upgrading to A12 fix it?
Appreciate any feedback!
I have similar problem - go to a bookmarked website, no touch response, restart usually fixes it....super annoying

Question Home button often not responding

Hi there,
My home button often stops responding. It will appear pressed correctly but doesn't actually go home. Sometimes the back and switch window buttons also don't respond, but that's less common. This happens about once a day.
The screen is fine as the buttons visually change to show I've tapped them, but they simply do nothing.
I can always fix it by restarting. It's only been happening on 12.1 v61 firmware.
There's no physical damage to the phone, it's in mint condition.
Any ideas? Anyone else having this?
I'm hoping the next software update fixes it because it's super annoying.
Thanks!
Global power management will cause erratic behaviors. A 3rd party app, does it happen in safe mode? Any apps installed or uninstalled before this happened?
Clear the system cache if you have this option.

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