Bricked HTC AT&T One (M7); should I send to HTC or bring to AT&T? - One (M7) Q&A, Help & Troubleshooting

Hi folks!
I recently posted here: http://forum.xda-developers.com/showthread.php?p=46213830 that shows how I unexpectedly bricked my phone. The phone has never been rooted/unlocked and was running a stock ROM when it happened. I was trying to flash an official ROM but flashed the wrong one apparently. So the question is, what's next?
I have two options as I see it:
1) Take the phone to AT&T and claim warranty; as it's an AT&T phone. I see two complications with this approach. I bought the phone used from some guy off of craigslist for $200 (a great price I think). In any case, when I bought the phone I activated the phone on the account of my mom to make sure AT&T knew the phone as mine and to make sure it was an honestly obtained phone (not stolen; or the person defaulted payments or something). The phone was on AT&T for a day and then I switched the plan back to my mom's old phone from the 80s.
First complication: So AT&T has seen this IMEI/Serial # before associated with my mom's account. I am not sure if that's enough to get a warranty swap.
Second complication: I forgot. Haha. Oh no I didn't. Well because the phone wasn't listed as active as of the time that the warranty service is being requested.
Third: I didn't originally buy the phone at AT&T, not sure if the warranty is thru device or the person.
2) Send phone to HTC warranty service.
First complication: I'm not sure since I was trying to flash the ROM whether they will deny warranty coverage. I might have wiped the bootloader I have no idea; In any case never rooted/completely stock.
What would you do?
Many thanks in advance.

Related

2 dead Bell GT-I9000M phones in one week

Hey Guys,
Time to vent some frustration here.
About a month ago I bought a Bell GT-I9000M off kijiji (after falling in love with it on a recent trip to Japan). I went through the flashing routines and settled on the doc roms. Somehow after some use/flashing I ended up killing it with what seems to be a corrupted internal sd card. I have no idea how that happened but it did. I can access download mode and flash with odin but I cant get the phone to boot. The phone boots past the samsung logo to a black screen and if I touch any of the buttons on the front they stay lit.
So last weekend I got the bright idea to buy another used phone, again from kijiji. This one was brand new, never used and seemed like a good option. I flashed the BUJP8_v9_Bell_Idan73_Special ROM and everything was fine up until yesterday. For some reason I could no longer send text messages. I called Rogers (my provider, phone was unlocked and working fine) for help and he had me do a few things including a battery pull and some sort of reset text message.
After the following reboot (after getting off the phone) my phone would no longer boot. I've since had the EXACT same issue as with the previous phone - phone sits at a black screen after the samsung logo and the buttons stay lit if I press one of them.
I can still flash this phone with odin and I can access the download/recovery screen but I cant do anything else.
Did I get 2 duds or did I do something to mess this phone up in someway? Is there anything I can do or do I have to send these things back to samsung some how?
Even now, I just reflashed with odin 1.7 to the I9000UGJK3 pda file and on the reboot after flash I get the 3e recovery screen with this error:
E:Can't mount /dev/block/mmcblk0p1 (I/O error) E:copy_dbdata_media:Can't mount SDCARD: your storage not prepared yet...
When I click format internal sd card it just repeats the same error...
What is going on with these phones?
Someone could confirm this, but I think bell could still services thoses with the serial number or IMEI (or such) You might want to contact them.
You will need Proof of Purchase to get repairs done via Bell / Dealer Stores.
Downgrade back to the BELL 2.1, boot into recovery and wipe all / internal SD. If that works, then upgrade back to 2.2. I had that problem when I upgraded to a corrupt 2.2 I downloaded online.
Gabriel
It makes absolutely no sense that you need proof of purchase for these phones.
I know you do, but its absolutely ridiculous. I could understand if the phone has been made and sold as an I9000M for more than a year, but they weren't and they haven't. Each have been manufactured this year. Either July or August, and sold.
So someone without a receipt should be given 1 year warranty based on the manufacturers date on the phone, no exceptions. Or if bell really wants to be a stickler about it, they can just say that phones without a receipt will only be warrantied up until July or August 2011, the one year anniversary of these phones being sold.
I know other corporations, including my BBQ manufacturer, did not need proof of purchase for a warranty claim. They simply asked me for my serial number, and could only give me warranty based on the manufacturers date. I purchased my BBQ much after the manufacturers date, but due to no proof of that, they still provided me the warranty because my actual BBQ didn't even exist prior to the Serial number. So they couldn't dispute it was still under warranty.
I'm sure if you yelled loud enough, they'll warranty it. They will have no leg to stand on. The phone is not stolen, wasn't reported stolen, has a valid IMEI and all of that.
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
ickyboo said:
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
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Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
has anyone tried it?
I think it was done by some users who bought the device to work on another network, I'd advise to try it first, get into a bell store and be real polite/nice with the clerk, he/she will most likely help you!
I'm going to bell tonight either way. I'm fed up. One phone maybe, but two phones dieing doesn't make any sense to me at all.
This is getting repaired and then going up for sale. I'm not going to take my chances on a third/repaired phone.
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
greeced said:
Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
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yvrRome said:
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
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We "People" make no sense? Well let me boil it down for you...
Bell is not on the hook for any warranty repair. Samsung is. However Bell, at least in Ontario is the ONLY authorized cell provider licensed by Samsung to purchase the phone at or for. So if you buy it at Best Buy, Future Shop, or any other cellular place without contract, they are NOT authorized to activate that non-contract phone with any other cell provider.
So with that being said. Those phones that Best Buy and Future Shop and those other companies get are obtained through the same source Bell gets their stock from. Why? Because that is the person that tells bell the phone is theirs.
So no matter where they get the phone from, there is one person, or a group of people at Samsung telling Bell another phone has been sold.
So why is Bell a good place to go to? Try phoning Samsung to get warranty work done without the assistance of Bell or the place you bought it at. They won't do it. Why? Because its a branded phone and they don't have the same system Bell does when it comes to tracking stolen goods.
Think about it. Why would anyone have to go to Bell at all? Why wouldn't Samsung just do all the warranty work themselves absolving Bell of any post-relations with their clients? Simple. Because you bring it in, they check the serial numbers against a flagged database only they, and their point-of-sale partners have. The same list that is shared with other providers to track stolen equipment.
So Samsung won't do the repair straight out, unless you buy the phone directly from them. And to that, I don't even think they sell the phone in Canada without the assistance of a provider. They do however in other countries from what I understand.
So making this extremely long story short. Samsung is on the hook for the cost of repair. Not bell. So tell me why bell can't be the intermediary for a person that didn't buy it there? It costs them nothing and improves relations with the general public.
Make sense now? Clear as mud? Didn't think so.
EDIT: And no one said anything about Bell giving them a replacement. They only do that as a courtesy to THEIR customers if need be or if Samsung says there's no other choice.. Again, samsung is on the hook for the replacement of any I9000M phone. Whether Bells or Not. If Bell gives their customer a replacement and Samsung said no, that is the only way Bell would have to pocket anything.
But for this purpose, I only spoke of warranty repair, not replacement. But again, thats up to Samsungs discretion based on what FutureTel, the only repair centre for them, tells them.
LAST EDIT: It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
Oh and I had my contract, and my receipt for the purchase with me too.. still wouldn't take it. HMMMM.
You took a chance purchasing your phone off Kijjii, you knew that chance since you already had one dead SG. All the money spent on Kijjii on 2 phones and you could of most likly bought the phone new and would of had a receipt and a waranty ;p.
greeced said:
It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
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Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
yvrRome said:
Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
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Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
greeced said:
Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
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Did you flash with Odin?

Frustrated please help

This thread traces back to my to subsidy lock that I posted awhile back. While not finding any solutions I tried Motorola and AT&T and they did not help at all.
Long story short well kinda..but bare with me please.6-7 months ago I wanted a AT&T Phone. (I'm with T-Mobile btw) Fell in love with the Atrix HD. Found one via Craigslist. Bought it from a guy and claims he has unlocked codes given to him by AT&T. Turns out the codes were phony and subsidy locked my phone( hard locked) It won't let me input any unlock codes anymore.. Tried AT&T they told me the phone is NOT Black listed,but the guy owed money to it. They advice me to contact Motorola which I did. After procrastinating for months and months. Finally sent in my device to Motorola to re-flash the phone to be unlocked. Good thing I had warranty still. I received it about a week and half later. Posted it on Craigslist. Meet up with a buyer to buy the phone. Puts in his AT&T Sim Card and there! Subsidy Locked is still in and no prompt options for him to input any codes besides a dismiss button. I was furious. I thought Motorola did their job. So back to drawing board one.
Contacted Motorola again via chat. They put it as a priority case nd told me I have to call motorola the following week. I called the repair center earlier this morning. They told me there is nothing they can do to help me since the moment I bought the phone from a private buyer. The warranty was voided??? Even before I told them that I bought it on Craigslist before and they still told me to send in the device for warranty repair.
Now I just have a working phone that wont work for a AT&T Carrier.
WHAT CAN I DO GUYS?
Wait, so it works with TMobile bit not with AT&T? I'd guess that AT&T didn't have it blacklisted back then but it does now since the money owed never got paid.
When you first got the phone and put in your non-ATT sim, did the phone prompt you to enter the subsidy code?
Since the phone was an ATT phone and it is hard locked, I would have expected an ATT sim to work but no other.

my G4 was reported stolen been using it for more then a year

bought this phone on april of 2016 off craiglist it was unlocked. brother sent it to me to mexico used telcel and then movistar..
and on this past 19th my phone didnt want to make calls only emergency.. i live a place where theres alot of killings as they fight for control of the towns. drug lords are in a battle since feb.. so i heard that when the marines or military are in cities or towns they cut all cell phone comunications. not sure if its true.. so i tought it was that as theres been alot of military on the town and 3 helicopters.. so next day samething but my moms phone was working fine... so i asked my niece for a telcel sim card. i inserted the sim and i got service and called my moms phone.. so i assumed i had a bad sim. but then i tried other movistar sim my mothers and samething happened no service. but not on telcel.. so i tought movistar blocked me. my mom lost her phone a cheap phone and i reported from my phone for stolen.. but its was confusing.. so a might have enter mine.. day after it was locked.. partially as i could use telcel..
so i call movistar and they said that my sim card was inactive cause it was reported lost . i gave my info and customer service activated my sim card again... supposely never tried it in another phone.. then i waited but no service i only get emergency calll only.. so i used telcel for 2 days and then samething it now tells me emergency calls only on telcel too.... called tmobile and they said that the imei was not on their records....tmobile website that checks imeis status and i tried it and it says that it was reported stolen.. after more then a year.??
was it really reported stolen..?? or did movistar locked it.? can they read imei with sim card inserted.? cause ive never gave them my imei.. ??
am very pissed stress anxiuos.. and hurt.:crying::crying:. i hate people that take advantage of others. they deserve to die.. yes die.. we donst need those people... sorry am very frrustrated.. and mad.. i dont like beign lied to.
i happen to have anxiety attacks.. so i gather this money with alot of sacrifice... i cant hold a job besides jobs in mexico are a joke..
I bought a G4 on craigslist and it turned out being blocked. It was blocked because there was an unpaid balance with Tmobile. I bought it very cheap for at the time I got it so i was a little suspicious to begin with but I got it so cheap it was not worth my time and gas money to return it to the guy I bought it from. I got his name and had his phone number and picture i took of him with the phone when i got him to write me a receipt. He gave me some story about he let his room mate put it in his name and and the room mate didn't make the payments and so on. He was willing to give me my money back but i just decided to keep it and use it as a Wifi phone.
I called Tmobile and they couldn't really tell me anything because the account was in someone else's name and they also did not seem to care about getting the phone back and told me they would be glad to sign me up for service and sell me a new phone.
I had planned to use it on Ting and it was blocked...not locked. From what I understand the phone sends out a code ever time it logs onto the network. I am not sure if it is just imei number but there is some unique identifier for every phone. And once the blocked process is done the phone can not connect to the network. I found out companies in the US share these blacklist numbers now and if you are on it there is not much you can do besides changing out the chipset for one with a clean imei. I did not know they were now sharing these numbers with Mexico but it makes sense as i read that a lot of stolen phones go either there or to Europe where the info was not yet being shared.
I really enjoy my G4, even though it is just for wifi use, I use it with google voice. I really hate i can't connect it to a mobile network though, so much in fact that I am considering buying another G4 off ebay or somewhere (an unlocked, unblocked one). If the G4 was waterproof and had a fingerprint reader I would have already bought one. Oh and another thing that is holding me back now is the locked bootloaders. I have been reading and trying to figure out which ones can be unlocked and rooted now. From what i can gather is that 811 and 815 models can still be rooted...and 811s only if they are not updated to a certain point.
Now I am debating Moto G's and a few other phones that are unlocked and will work on all US carriers. I still feel the G4 is a nicer phone for the money than a lot of them, even with all the issues there have been with the G4s. Sorry to hear about your phone, not sure if you have google voice in Mexico but if so you might want to check it out. There may also be some other apps that let you use it as a wifi phone as well.
fuzzy_ said:
I bought a G4 on craigslist and it turned out being blocked. It was blocked because there was an unpaid balance with Tmobile. I bought it very cheap for at the time I got it so i was a little suspicious to begin with but I got it so cheap it was not worth my time and gas money to return it to the guy I bought it from. I got his name and had his phone number and picture i took of him with the phone when i got him to write me a receipt. He gave me some story about he let his room mate put it in his name and and the room mate didn't make the payments and so on. He was willing to give me my money back but i just decided to keep it and use it as a Wifi phone.
I called Tmobile and they couldn't really tell me anything because the account was in someone else's name and they also did not seem to care about getting the phone back and told me they would be glad to sign me up for service and sell me a new phone.
I had planned to use it on Ting and it was blocked...not locked. From what I understand the phone sends out a code ever time it logs onto the network. I am not sure if it is just imei number but there is some unique identifier for every phone. And once the blocked process is done the phone can not connect to the network. I found out companies in the US share these blacklist numbers now and if you are on it there is not much you can do besides changing out the chipset for one with a clean imei. I did not know they were now sharing these numbers with Mexico but it makes sense as i read that a lot of stolen phones go either there or to Europe where the info was not yet being shared.
I really enjoy my G4, even though it is just for wifi use, I use it with google voice. I really hate i can't connect it to a mobile network though, so much in fact that I am considering buying another G4 off ebay or somewhere (an unlocked, unblocked one). If the G4 was waterproof and had a fingerprint reader I would have already bought one. Oh and another thing that is holding me back now is the locked bootloaders. I have been reading and trying to figure out which ones can be unlocked and rooted now. From what i can gather is that 811 and 815 models can still be rooted...and 811s only if they are not updated to a certain point.
Now I am debating Moto G's and a few other phones that are unlocked and will work on all US carriers. I still feel the G4 is a nicer phone for the money than a lot of them, even with all the issues there have been with the G4s. Sorry to hear about your phone, not sure if you have google voice in Mexico but if so you might want to check it out. There may also be some other apps that let you use it as a wifi phone as well.
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h811 can be unlcoked but only in MM from version 20i upwards upto latest 20v.
I had planned to use it on Ting and it was blocked...not locked. whats the difference.?
well i have called tmobile and i have heard this morning that its is not blocked from their side.. but last night anotherone said it was.. i had this phone for more then a year.. i hope maybe it isnt blocked by tmobile but from movistar .. as i accidentally placed my sim card number its so confusing.. talked to movistar but they want me to show proof of purchase.. wich i dont have.. at the time i got mine they were around 450$ am really depressed..
Blocked is blacklisted, once it goes on it doesn't come off the blacklist unless the original account owner pays off what is owed, at least in the case of my phone it is like that. Tmobile has an IMEI online checker https://es.t-mobile.com/verifyIMEI.aspx when i enter mine i get a message:
Your device is locked and will not work on the T-Mobile network. If you think this is a mistake, call Customer Service.
Another IMEI checker I use says that: The device has been BLOCKED by T-Mobile carrier.
I guess if i were you and the person at Tmobile told me it wasn't blocked by them, I would have said send me a sim card. And then got their name.
I have read about a lot of people getting scammed with the G4, person finances the phone, sells the phone then files an insurance claim. The person that buys the phone can use it for a while, sometimes months, not sure about years. The process finally catches up, the phone gets blacklisted and the person that bought it second hand and thought things were fine is left with a phone that can't be put on a network. I don't know if that is what happened with your phone or not, just saying it could be. I would check several imei checker websites if I were in your position.
I have other phones but none as nice as my G4, I like the phone and would really like to have it as my main carry phone but now I have seen them for 139 USD new on ebay, a good used one under 100. I may go for one or I may try to get something that is unlocked and works on all US carriers.
I hope you get things worked out with yours. I never even got mine hooked up with a carrier but I have enjoyed rooting it and using it as a wifi home phone and using the IR blaster. I have got moneys worth out of it just doing things like that. I now run Lineage on it and have Hangouts, Google assistant, Atmos and Nova launcher among other things so I am happy. I am pretty sure i don't want one that is not rooted though.
Edit: Locked means it can only be used on a certain network. If a phone is network locked say it is a Tmobile phone, it can only be used on Tmobile.
fuzzy_ said:
Blocked is blacklisted, once it goes on it doesn't come off the blacklist unless the original account owner pays off what is owed, at least in the case of my phone it is like that. Tmobile has an IMEI online checker https://es.t-mobile.com/verifyIMEI.aspx when i enter mine i get a message:
Your device is locked and will not work on the T-Mobile network. If you think this is a mistake, call Customer Service.
Another IMEI checker I use says that: The device has been BLOCKED by T-Mobile carrier.
I guess if i were you and the person at Tmobile told me it wasn't blocked by them, I would have said send me a sim card. And then got their name.
I have read about a lot of people getting scammed with the G4, person finances the phone, sells the phone then files an insurance claim. The person that buys the phone can use it for a while, sometimes months, not sure about years. The process finally catches up, the phone gets blacklisted and the person that bought it second hand and thought things were fine is left with a phone that can't be put on a network. I don't know if that is what happened with your phone or not, just saying it could be. I would check several imei checker websites if I were in your position.
I have other phones but none as nice as my G4, I like the phone and would really like to have it as my main carry phone but now I have seen them for 139 USD new on ebay, a good used one under 100. I may go for one or I may try to get something that is unlocked and works on all US carriers.
I hope you get things worked out with yours. I never even got mine hooked up with a carrier but I have enjoyed rooting it and using it as a wifi home phone and using the IR blaster. I have got moneys worth out of it just doing things like that. I now run Lineage on it and have Hangouts, Google assistant, Atmos and Nova launcher among other things so I am happy. I am pretty sure i don't want one that is not rooted though.
Edit: Locked means it can only be used on a certain network. If a phone is network locked say it is a Tmobile phone, it can only be used on Tmobile.
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i had so many things going thru my mind i didnt pay attention to ir. you right and i get it.. well thanks for your wishes...
in the morning i called and a guy told me that my phone isnt locked or blocked. that its fine theres no report of it. for beign stolen.. so not so sure i gave them another call later today and this time a nice lady talked to me and kindly check and told me samething that it isnt blocked or locked from them. no reports. that i should ask the carrier am on to unlock it..
thing is they want proof of purchase my carrier already told them that it was a used phone... they still want proof so ill see how that goes.. at lest it isnt blocked. :good:
update
took it to customer service and the block has been removed.. yay.
raptorddd said:
update
took it to customer service and the block has been removed.. yay.
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:good:

What has someone done with this device I bought used?

I bought a sprint device used after putting in my cricket SIM and it worked fine. After buying it I noticed that it didn't pass the financial eligibility check. Device works well except for the securitylogagent prompts to restart and it won't except updates to firmware.
I've tried flashing unlocked firmware with Odin and it fails. I also can't get the phone to work with cricket visual voicemail.
I don't know what someone has done with this phone. It doesn't appear rooted, but how does one get it unlocked for other sim cards if there's a financial obligation with Sprint....and how can I "fix" the firmware?
It sounds like they sold you a phone that they didn't pay off. I would try to contact the person that sold you the phone and try and get your money back, or have them pay the phone off. It just sounds like a headache to try and resolve.
Probably they bought it with hire purchase and stopped payment, if they dont help you, you can ask for police or any authorized service because it is scamming. You cant sell a phone nor an item which has financial restrictions, at least it is like that in here
If this were a GSM phone, one could pay to have it unlocked.
Just curious how someone was able to hack into a sprint device to get other carriers to work. I didn't think that was possible. Heck, I've bought an HTC sprint phone before that I didn't call and check it was basically a brick. Ended up selling it for someone to game on. Lesson Learned, just feel like there's gotta be a way to salvage it.

Carrier Locked? Sim Locked? UICC Locked? What state is my phone in?

I bought an SM-N960U used off of letgo about a month ago now and I have been trying to get it to work for me but I am still having a few issues.
The guy I bought it from, who himself bought it used, was using it on T-Mobile and I am able to make and receive calls okay and get internet okay with Verizon. The phone was originally a Sprint phone. It continuously gave me "Activation was Unsuccessful" fullscreen messages repeatedly until I used adb to disable com.sec.omadmspr and com.sprint.ms.smf.services.
When swapping SIMS from different carriers the phone DOES NOT ask for an UNLOCK code.
When I first got the phone I tried to call Sprint and ask if the phone was Carrier locked thinking that if there was a small amount owed or something perhaps I could pay it and UN-Carrier Lock the phone... Well, that didn't go well. Since I wasn't on the account and couldn't provide the name or phone number of the old owner they wouldn't tell me if there was OR wasn't a carrier lock on the phone. Eventually I got them to take the IMEI but they still told me nothing.
So, I've been using the phone daily for about a month now, but because of it's problems (the app that won't run) I still have to carry my old phone as well. This phone is always on Roam. One time when trying to fix it I dialed the *228 PRL update number. That was a mistake. It broke my internet to the point where NO ONE was able to fix it. I went to a Verizon stone. No help. I called customer service. No help. They transferred me to Tech Support.... finally they had me swap in one of my older SIM cards and they programmed that one to work.
TLDR; The phone works with VZW voice and data, but is always on roaming, some apps refuse to work properly, under UICC Unlock the phone says it is locked to Sprint Sims and sometimes the data connection drops and it says it doesn't work because of "Data Roaming" being disabled.
What version of locked is my phone? Is it safe to start flashing it?
ref: https://forum.xda-developers.com/ga...h-firmware-t3958791/post80093967#post80093967
you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061
You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.
kbrn said:
you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061
Click to expand...
Click to collapse
Hey thanks! I looked at this link and think maybe this guy can help. I sent him a message!
Hoping for the best!
iceepyon said:
You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.
Click to expand...
Click to collapse
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.
towdy said:
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.
Click to expand...
Click to collapse
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?
gruuvin said:
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?
Click to expand...
Click to collapse
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.
towdy said:
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.
Click to expand...
Click to collapse
Point is, when someone is about to buy a used phone from a stranger, make sure it is factory reset and then immediately call the carrier and confirm the IMEI is clean and that it has been carrier unlocked, else, don't buy it. Obviously it's not advice for you, since you already did it the wrong way. This is a good lesson for posterity.

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